Evaluation Report. Compuware Gomez TM Real User Monitoring Data Center. COIL Co-Innovation Lab Tokyo SAP Japan Co., Ltd.

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1 Compuware Gomez TM Real User Monitoring Data Center Evaluation Report COIL Co-Innovation Lab Tokyo SAP Japan Co., Ltd. Field Technical Services Compuware Japan Corporation

2 Table of Contents Table of contents... 2 Purpose of Validation... 3 Validation Environment... 3 Validation SENARIO... 4 Result... 4 Capturing the change of response time as a result of load testing... 6 Identifying the Operation Names and capturing the response time of individual Operation name... 8 Identifying individual user and capturing the response time of individual user

3 Purpose of this validation To validate the effectiveness of SAP Analysis module of Compuware Gomez TM Real User Monitoring Data Center (Compuware Gomez TM RUM DC) by measuring the end user performance (response time) of SAP/GUI in SAP COIL(Co- Innovation Lab) Tokyo facility. Validation Environment ECC 6.0 Server SAP Standard Application Benchmarks Hardware: VMWare Server 2 Virtualized hardware Operating System: Windows Server 2003 R2 Compuware Gomez TM RUM - DC Agentless Monitoring Device (Traffic Capture Unit) Central Analysis Server (Server for Analysis and Report) Restriction In SAP Standard Application Benchmarks, Non-Compress mode is used for the communication. However, since current version of Compuware Gomez TM RUM DC does not support to decode Non-Compress mode, the benchmark is only load testing. SP2 of Compuware Gomez TM RUM DC will support Non-Compress mode decoding. Load Testing ( Users) 3

4 Validation Scenario Using SAP Standard Application Benchmarks, the tester conducts sales management load test scenario for 3 patterns, 1000, 1200 and 1500 users. In addition, during the load testing, the tester also conducts the manual operations to see if Compuware Gomez TM RUM DC captures the change in response time and generates the reports. Validation Criteria Ability to capture the change in response time during load testing Ability to identify the Operation Names and to capture the response time for individual Operation name Ability to identify User IDs and to capture the response time of individual user Result As a result of validation tests, positive results were obtained for all the validation criteria Validation Criteria Result Ability to capture the change in response time during load testing Ability to identify the Operation Names and to capture the response time for individual Operation name Ability to identify User IDs and to capture the response time of individual user 4

5 Detail of Validation Results 5

6 Capturing the response time changes as a result of load testing With Compuware Gomez TM RUM DC, we could capture the changes in response time associated with the change in number of the users Users second 1200 Users 5.33 second 1500 Users second 1000User 6

7 1200 Users 1500 Users 7

8 Identifying the Operation Names and capturing the response time of individual Operation name With Compuware Gomez TM RUM DC, we can identify the Operation names and capture the response time for the individual Operation name VF01 : Create Billing Document 1 8

9 VL02N : Change Outbound Delivery 2 VL01N : Create Outbound Delivery(with Order Reference) 3 9

10 Identifying individual user and capturing the response time of individual user With Compuware Gomez TM, we can identify the individual user ID and capture the response time of individual user. Page transition history of individual user. We can capture user s operation history and the response time for each page 10

11 Summary As a result of this validation, it is confirmed that Compuware Gomez TM RUM DC can capture the effect to end users operation (change in response time) depending on the load status of SAP system. Also, Compuware Gomez TM RUM DC provides visibility into when and what kind of operation is conducted by individual user and the response time for each operation. With this validation, I confirmed that Compuware Gomez TM Real User Monitoring Data Center, with safe Packet Capture method which does not require any additional load onto SAP system, provides visibility into performance of each transaction. In the test, I found the number of users has clear relevance to the change in response time of individual transaction. Also, I can capture that there are variance in response time among the users. Since SAP System can be used by by thousands of users in in global scale, I believe that Compuware Gomez TM Real User Monitoring Data Center provides great benefit to SAP users in identifying the systems bottlenecks, by providing not only monitoring capability on on the system performance as whole, but also capturing the systems performance of individual users. Shuji Watanabe Director, Global Ecosystem & Partner Group SAP Japan Contacts Shuji Watanabe Director, Global Ecosystem & Partner Group SAP Japan, Co., Ltd. Compuware Japan Corporation TEL

12 SAP SAP SAP SAP AG Compuware Corporation ( ) SAP SAP AG Compuware Corporation 12

Company Profile. 1-2-1 Osaki, Shinagawa-ku, Tokyo, 141-8672 Japan Tel. +81 3 5435 7777 www.hitachi-systems.com/eng/

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