Integrated Managed Services

Transcription

1 The Brink s Company Integrated Managed Services An innovation for ATM deployers that provides savings through process automation Jeremie Lortat-Jacob November 6 th 2012 Iccos EMEA, Warsawa

2 Brink s, Established in 1859 serving our customers in over 130 countries 75,000 employees NYSE-listed (New York Stock Exchange) $3.886 billion in revenue 2

3 Brink s traditional Lines of Business Other Services Non- Services Processing Transport First Line SST Replenishment Second Line 3

4 A Bank s Total Spend on at an ATM Cost of Provision 8% Hardware Consumables 2% Interest on User 10% Insurance 3% Security 2% Occupancy 13% In Blue : ATM deployer spend with CIT companies Communications Central Services 15% Depreciation 11% Occupancy: aportioned rental for ATM installation area and service maintenance. In a bank or retail environment, the potential loss of sales area for other products. Communication: cost of management and related telephone VPN and associated driver/routing equipment. Central Services: includes all related costs for IT management, data security, network costs, central processing and technology upgrades. Depreciation: the initial cost of the ATM, site inspection, site preparation and installation, over a set period (typically 7 years). Security: Cost of on-going security both in terms of CCTV monitoring/tape auditing, alarm contracts management, and regular visual inspections. User maintenance: the cost of first line servicing, covering card retrieval, card jams, note jams and general area accessibility and cleanliness. Consumables: The cost, management and supply of consumables for the ATM receipt, journal and statement printers. Hardware : The cost and management of the ATM SLA hardware/software maintenance contract, the supply of parts and upgrades. Provision: Cost and management of the CIT delivery of cash, emergency cash deliveries. Cost of : the cost of purchasing cash from the Central bank and holding for delivery directly to an ATM or via a bank branch. Interest on cash: The loss of interest which could be accumulated if the cash in the ATM was available for overnight investment. Insurance: this is often self-insurance; for off-premise ATM the cost is increasing due to higher security risks. 4

5 Threshold Integrated Managed Services Delivering Value in the Supply Chain

6 Market Landscape Key Industry Drivers Capital expenditure avoidance Increase efficiency, productivity and visibility Constrained financial and human resources Operating cost reduction Improve end-toend SLA management Improved customer experience Partnerships focussed on excellence 6

7 Integrated Managed Services The Self-Service Channel How Threshold Delivers Incremental Value Threshold Financial Technologies, Inc. a subsidiary of Brink s, provides Integrated Managed Service solutions to financial institutions and major corporate retail clients. Device management and cash management are integrated to provide performance excellence, while reducing costs. A modular approach allows you to focus on your bank s unique needs from simple monitoring and reports to more detailed site management, reporting and dashboards. 7

8 Integrated Managed Services Integrated Business Functions Device Management Service (DMS) Maximize performance and improve customer experience at the ATM/device Management Service (CMS) Get the right amount of cash at the right place at the right time, at the lowest possible cost Optimize costs and improve client impact of cash provisioning at the ATM/device CMS DMS IMS WPS Web Portal Service (WPS) Performance visibility through client self-service operations, management, reports, dashboards, query tools CSS Client Support Service (CSS) Expert 24/7 support team Includes Threshold s SME team as well as your Brink s account team 8

9 Integrated Managed Services Challenges/Solutions Lack of business intelligence, impeding: effective network management immediate performance visibility vendor compliance IMS Solution: Complete visibility across all key dimensions of performance Incident management and escalation processes are highly manual and inefficient IMS Solution: Efficiency and scalability from straight-throughprocessing drives lower costs Insufficient focus on customer impact IMS Solution: A qualitative and quantitative focus on the customer experience 9

10 Integrated Managed Services Key Value Proposition Elements Banks have significant investment in shared service networks: Financial and human resources demands This channel is critical, but ownership & operation not a point of differentiation Drives need for high performance at lowest cost Threshold s integrated solutions delivers: Enhanced consumer experience Significant improvements in cost/performance optimization Complete visibility, control for stakeholders Empirical metrics, performance accountability Vendor neutral solution and provider focused on this channel Proven expertise, scale and reach to deliver 10

11 A Bank s Total Spend on at an ATM Cost of Provision 8% Hardware Consumables 2% Interest on User 10% Insurance 3% Before Integrated Managed Services Security 2% In Blue : ATM deployer spend with CIT companies Occupancy 13% Communications Central Services 15% Depreciation 11% Cost of Provision Hardware Consumable s Interest on User Insurance After Security Occupancy Depreciation Central Services Communications 11

12 The Brink s Company Thank you for your attention.