Alcatel-Lucent Managed Services Managed Transformation
|
|
- Jemimah Newton
- 8 years ago
- Views:
Transcription
1 Alcatel-Lucent Managed Services Managed 1
2 The telecommunication industry is undergoing a massive re-orientation, driven by the challenges faced by telecom operators and changes in business environment. Increased end-user expectations in the service quality, breadth of services, time to market, declining revenue and competition are driving operators to transform their network infrastructure and operations to ensure optimized costs (CapEx & OpEx), flexible and scalable operations, ease of new services introduction and cope with frequent technology change. In parallel operators must maximize the monetization of their legacy networks and optimize the associated operations costs. 2
3 Challenges customers face today Market demand Technology is maturing Competition Demand for IP based products and services Demand for instant innovation and increased personalization Data growth Ultra broadband access Software Defined ing (SDN), Functions Virtualization (NFV) and the evolution of the Cloud convergence Need to claim the value of the network Need to capitalize on customer proximity Measuring UBB % 3rd party Service Lifetime % IP revenue Operating cost penetration content agility value per gigabyte Key objectives and customer evolution Customer objectives: Reduce the cost of operations (TCO and OpEx) Improve the quality of services and end-customer experience End-to-end visibility and accountability of the services performance Significant decrease in time to market Consolidate network and systems De-complexification of networks, processes and systems Future proofing of the customer services operations Optimal utilization of the CapEx (asset utilization) Defensive Position Resond to revenue decline by TCO reduction Wrong place to be Revenue decline and OPEX growth TCO reduction Right place to be Revenue growth and reduced OPEX Offensive position Invest to increase revenue, but TCO increase Service experience Revenue growth 3
4 Driving the need to transform business and operations Well-defined packages minimize risk and ensure clarity of responsibilities split definition Alcatel-Lucent has the optimal blend of solution, competence and experience to support Customers in business innovation and planning and execution. Alcatel-Lucent Managed solution includes helping Customers find the best scenario from a technology, operations and financial aspect; transform network and operations and deliver measurable business results and improved customer experience. Operational advantages of this solution include mid-term optimization, services quality and operational efficiencies. This may also be coupled with a Service Management initiative, which focuses on end-user customer satisfaction and services improvement. Managed is a modular solution with network and operations as key components. Alcatel-Lucent offers The Managed solution in the following three flavors: Managed Solution options End to end network 1 operations outsourcing TCO based 2 outsourcing 3 program management assistance Ops Operate and manage (Continues improvement) Reverse Ops Operate and manage (Continues improvement) Reverse Operate and manage by customer +3 years 3-6 M +3 years 3-6 M 1+ years No network Single/multi technology network Overall program management Single/multi technology network No operations assistance Overall program management responsibility - ALU responsibility - customer Integrated with 4
5 Managed solution attributes TRANSFER TRANSFORMATION ASSISTANCE Process Organization Tools Processes red and aligned to the Alcatel-Lucent Blueprint Organizations is red to Alcatel-Lucent and transformed towards the blueprint Implementation of MS blueprint standard toolset (NETCOOL, REMEDY) Customer tools enhancements (Automation) Rapid tool deployment Processes assistance with the Alcatel-Lucent Expert Team Organization assistance with the expert team Tools as a service (FDM, Proactive care,...) OSS ATM-to-IP Customer experience Fixed Broadband access Legacy SDH migration to nextgen SDH Legacy Ethernet/IP to future IP/MPLS/Ethernet PSTN voice migration to IMS PSTN/ISDN consolidation Integrated network management Close cooperation and partnership during the entire engagement process is the key to success IDENTIFY AND ENGAGE MS PRODUCT ALIGNMENT BENEFIT DEMONSTRATION EXECUTION Customers with Product mapping and Commercial business MS challenge profile for selection case, opex / capex / Process The correct cashflow modelling Scoping Key business objectives product Operational VP, more Due Diligence (KBO) consulting, / solution for the specific opex, quality, Solution assessment and priority customer requirements speed and revenue Negotiations Initial Value Proposition calculations Execution Reversal 5
6 Services, Elements Monitoring Provisioning and Surveillance Capacity Incident Restoration & Mgmt.. Problem Resolution Incident Restoration Change Problem Resolution Management Preventive Access and Maintenance. Security Engineering Optimization GSD/DC Incident Restoration Problem Resolution Customer Service Desk Customer interface Overall delivery coordination Continuous Improvement RBC/CAL Customer NOC Field Force Management Corrective and Preventive maintenance Provisioning EHS Service Request Mgmt. Customer Regional Logistics Center RESO Adv. Exchange & Repair Customer Inventory Management FSO GWC TEC/ R&D Well defined execution process Scoping (1-2 months) Understanding of challenges and KBO that stand behind the initiative Definition of candidate targets Framing the contractual scope Time for Customer and Alcatel-Lucent to prepare for DD Solution is being defined progressively as the Due Diligence data are made available Due Diligence (DD) (1-2 months) Solution finetuning thanks to the feedback from Negotiations Cost model understanding and costs quantification Processes, organization, tools & network inventory Operational & Performance assessment Selected domains analysis (HR, security, IT services, BC/DR, EH&S ) Solution Design (1-2 months) model definition Domain solutions definition (processes, organization, tools, network) Performance measurement proposal Contract Negotiations (1-3 months) Engagement commitment Dedicated organization Contract Award Template-based Escalation management/governance Delivery: Kick Off journey CMO Current starting Mode point: of starting point: Organization silos Geographical proliferation Future FMO Mode target: of target: Standard Standard Delivery Delivery Model Model (SDM) (SDM) MANAGED SERVICES TRANSFORMATION Customers Alcatel-Lucent Global Service Delivery Managed Services Customer Assurance Leader Field Maintenance Services Global Welcome Center Repair & Exchange Services ORGANIZATION Organization Technical Assistance centers, Technical Engineering Center, R&D for all Alcatel-Lucent technologies Job and skills Harmonization Standard Standard tools tools architecture T2R/L2C process map Standard Measurements KPIs/SLAs/OLAs Alcatel-Lucent Managed Services Managed Solution provides value to the customer in line with their KBOs. Following is the linkage of Customer KBOs with the Delivery Model Enablers EXPECTED CUSTOMER BUSINESS BENEFITS CUSTOMER FINANCIAL/ /OPERATIONAL BENEFITS BENEFITS DELIVERY MODEL MODEL IMPACT IMPACT DELIVERY DELIVERY MODEL MODEL ENABLERS ENABLERS Create new revenue New Business & Asset Monetization Streams 6 Increase ARPU Reduction of Incidents Reduction of Problem Tickets Service Impacting Events Alarm Filtering, Correlation and Auto-Ticketing End-to-End Ticket Management & Follow-up Proactive Problem and Knowledge Management
7 Managed Services operating model reduces the cost and the risk Current Mode of Flatter ALU Mode of Cap the OPEX Ideal transition OPEX ($) Reduce the standard delivery time Shorter Time Present Legacy / Operation Transition Hybrid / Operation Future Converged / Operation Alcatel-Lucent is engaged with multiple customers covering multi-technology and multi-vendor environments. This experience adds significant value in the delivery of operational and business processes TECHNOLOGY INNOVATE TRANSFO RM CARE Market-leading technology profile- Unmatched innovation UBB platform and optical / routing and technology E2E operations ownership NW and / operations PSTN Vendor, technology and services expertise EXPERTISE INNOVATE TRANSFO RM CARE Advance service delivery model- Proven tools & processes 64% improvement in MTBF 16-20% TCO optimization 25% OpEx optimization 25% decrease in tickets 50% reduction in MTTR EXPERIENCE INNOVATE TRANSFO RM CARE Real-world experience in and Managed +10 yrs of experience in projects +300K multi-vendor network elements managed +20 yrs of experience in Managed Services Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Alcatel-Lucent Copyright 2015 Managed Alcatel-Lucent. Services All rights - Managed reserved. PR EN 7
Alcatel-Lucent Managed Services Overview
Alcatel-Lucent Managed Services Overview Operators have to continuously evolve their networks and be savvy about the use of technology to meet the exploding bandwidth demand being created by today s end
More informationLong Term Evolution (LTE) for Public Safety
S T R A T E G I C W H I T E P A P E R Long Term Evolution (LTE) for Public Safety Enabling Flexible Business Models To provide seamless data communication during emergencies, public safety practitioners
More informationALCATEL-LUCENT IP TELEPHONY SOFTWARE SUPPORT SERVICES Optimizing application and system performance for dynamic communications and business
ALCATEL-LUCENT IP TELEPHONY SOFTWARE SUPPORT SERVICES Optimizing application and system performance for dynamic communications and business continuity To stay competitive in today s business environment,
More informationManaged Services Demystified
S T R A T E G I C W H I T E P A P E R Managed Services Demystified An Overview for Telecom Service Providers The evolution to a converged world has put Service Providers under increasing market and competitive
More informationCentralized Operations: Strategies for Today and Tomorrow
Centralized Operations: Strategies for Today and Tomorrow Higher Efficiency, Better Quality, Quicker Readiness Managed Services White Paper Contents 1. Executive Summary... 1 2. Why Centralization Now?...
More informationChange is Good. By K. Yates. Figure 1: Why converged communications matters. IT/Telecom used to generate Enterprise top line growth
Change is Good By K. Yates The past 10 to 15 years have seen a shift in how executives view IT/telecom infrastructure. In the 1990s, executives managed IT/telecom to reduce its cost; in the early to mid-2000s,
More informationEnterprise Network Outsourcing
Enterprise Network Outsourcing Transformation of the enterprise environment into a converged voice, video and data network platform requires a strategic outsourcing partner qualified to minimize risk,
More informationalcatel-lucent converged network solution The cost-effective, application fluent approach to network convergence
alcatel-lucent converged network solution The cost-effective, application fluent approach to network convergence the corporate network is under pressure Today, corporate networks are facing unprecedented
More informationOSS/BSS. Introduction
OSS/BSS OSS/BSS Introduction In order to support the demand for new multimedia applications, service providers must be prepared to provision and activate features on the fly, add bandwidth, bill for content,
More informationUnified Communications and Desktop Integration
S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent
More informationAlcatel-Lucent VitalSuite Performance Management Software for the Enterprise
Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Monitor, measure and enhance delivery of carrier-class business services across your multi-vendor, multi-service infrastructure
More informationWhy Service Providers Need an NFV Platform Strategic White Paper
Why Service Providers Need an NFV Platform Strategic White Paper Network Functions Virtualization (NFV) brings proven cloud computing and IT technologies into the networking domain to help service providers
More informationNokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation
Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation 2/2 Nokia Siemens Networks Managed Services Total Expertise provides a complete range of experts, processes, tools
More information2007 Magnus.net All rights reserved. Next Generation Enterprise Network Architecture
2007 Magnus.net All rights reserved. Next Generation Enterprise Network Architecture Global Enterprise Business undergone major transformations Global enterprise is no longer Fortune 500 company Commoditization
More informationAlcatel-Lucent Services
SOLUTION DESCRIPTION Alcatel-Lucent Services Security Introduction Security is a sophisticated business and technical challenge, and it plays an important role in the success of any network, service or
More informationAlcatel-Lucent Ultimate Wireless Broadband Solution. Re-define the wireless experience with the industry s most comprehensive end-to-end LTE solution
Alcatel-Lucent Ultimate Wireless Broadband Solution Re-define the wireless experience with the industry s most comprehensive end-to-end LTE solution The Ultimate Wireless Broadband End-to-End LTE solution
More informationTRANSFORMATION OPPORTUNITIES WITH THE ALCATEL-LUCENT OPENTOUCH SUITE OPTIMIZING CONVERSATION DELIVERY OVER CENTRALIZED COMMUNICATIONS NETWORKS
TRANSFORMATION OPPORTUNITIES WITH THE ALCATEL-LUCENT OPENTOUCH SUITE OPTIMIZING CONVERSATION DELIVERY OVER CENTRALIZED COMMUNICATIONS NETWORKS Application Note Table of contents Abstract / New Opportunities
More informationAlcatel-Lucent Soft Panel Manager. Bringing real-time visibility to contact center and business data
Alcatel-Lucent Soft Panel Manager Bringing real-time visibility to contact center and business Your business operates in real time. That means you need real-time visibility of the intelligence distributed
More informationSecurity. Security consulting and Integration: Definition and Deliverables. Introduction
Security Security Introduction Businesses today need to defend themselves against an evolving set of threats, from malicious software to other vulnerabilities introduced by newly converged voice and data
More informationTechnology. Accenture Data Center Services
Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,
More informationService assurance for communications service providers White paper. Improve service quality and enhance the customer experience.
Service assurance for communications service providers White paper Improve service quality and enhance the customer experience. December 2007 2 Contents 2 Overview 2 Move to a competitive business model
More informationREALIZING THE FULL BENEFITS OF NETWORK FUNCTIONS VIRTUALIZATION AND SOFTWARE-DEFINED NETWORKING STRATEGIC WHITE PAPER
REALIZING THE FULL BENEFITS OF NETWORK FUNCTIONS VIRTUALIZATION AND SOFTWARE-DEFINED NETWORKING STRATEGIC WHITE PAPER This paper explores how recent technological innovations make this an opportune time
More informationDeploy New Technologies Quickly with Cisco Managed Services for Service Providers
Solution Overview Deploy New Technologies Quickly with Cisco Managed Services for Service Providers CUSTOMER BENEFITS Cisco Managed Services Deliver a Wide Range of Customer Benefits Up to 50% ROI within
More informationNetwork Operations in the Era of NFV & SDN. Chris Bilton - Director of Research & Technology, BT
Network Operations in the Era of NFV & SDN Chris Bilton - Director of Research & Technology, BT Agenda 1 2 3 4 Introduction Overview of NfV & SDN The Challenge Today s Carrier operations Contrasting Carrier
More informationCisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service
Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate allows customers to make full use of the benefits of the Cisco TelePresence solution,
More informationNokia Networks. Nokia Networks. telco cloud is on the brink of live deployment
Nokia Networks Nokia Networks telco cloud is on the brink of live deployment With Nokia Networks multi-stack telco cloud approach, operators have the freedom to choose the cloud platform that matches their
More informationThe Importance of Information Delivery in IT Operations
The Importance of Information Delivery in IT Operations David Williams Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval from
More informationAlcatel-Lucent 1300 Convergent Network Management Center OPEX REDUCTION THROUGH INTEGRATED NETWORK MANAGEMENT
Alcatel-Lucent 1300 Convergent Network Management Center OPEX REDUCTION THROUGH INTEGRATED NETWORK MANAGEMENT The Alcatel-Lucent 1300 Convergent Network Management Center (CMC) provides cost-effective
More informationManaged Services for large public safety networks. Timo Bakker, Global Market Leader Public Safety & Defence
Managed Services for large public safety networks Timo Bakker, Global Market Leader Public Safety & Defence Alcatel Lucent & Public Safety What are the Public Safety functional building blocks? The TETRA
More informationALCATEL-LUCENT OMNIVISTA 8770 NETWORK MANAGEMENT SYSTEM A SINGLE MANAGEMENT INTERFACE ACROSS SYSTEMS AND DEVICES
ALCATEL-LUCENT OMNIVISTA 8770 NETWORK MANAGEMENT SYSTEM A SINGLE MANAGEMENT INTERFACE ACROSS SYSTEMS AND DEVICES INTEGRATED APPLICATION SUITE Today s enterprises are facing the challenges of voice, video
More informationVoIP for Enterprise Solution
VoIP for Enterprise Solution VoIP for Enterprise Solution Introduction Service providers are striving to create offerings that deliver business value to their clients as a means to grow revenue and improve
More informationCanvas VAS Transformation & Consolidation. Whitepaper. www.telenity.com info@telenity.com
Canvas VAS Transformation & Consolidation Whitepaper AHL Serbest Bölgesi, No:57 Yeşilköy, 34830 Istanbul, 1 Turkey Phone: +90 212 468 2100 Fax: +90 212 465 0910 Table of Contents Executive Summary... 3
More informationNokia Siemens Networks Inventory Management
Nokia Siemens Networks Inventory Management 2/5 Nokia Siemens Networks Inventory Management All rights reserved. Executive Summary 1.1 Inventory Management Operators face a fragmented business environment
More informationALCATEL-LUCENT VITALSUITE Application & Network Performance Management Software
ALCATEL-LUCENT VITALSUITE Application & Network Performance Management Software MONITOR, MEASURE AND ENHANCE DELIVERY OF MISSION CRITICAL BUSINESS SERVICES ACROSS A MULTIVENDOR, MULTI-SERVICE INFRASTRUCTURE
More informationHow To Create A Cloud Monitoring Platform
New Revenue Opportunities for Service Providers IN Public, Private or Hybrid Cloud Applications Next-Generation IT Monitoring provides a Business Intelligence Layer across Hybrid Environments Overview
More informationNetwork Outsourcing - Choice or Destiny? Andreas Herzog April 2008
- Choice or Destiny? Andreas Herzog April 2008 All Rights Reserved Alcatel-Lucent 2007 Sure it is your choice, but there are real good reasons to go for it 2 Poland April 2008 Development of Managed Services
More informationindustrialized delivered globally via Atos Right-Fit outcomes-based Application Management Your business technologists.
industrialized outcomes-based Application Management delivered globally via Atos Right-Fit Your business technologists. Powering progress Managing the cost of change Telecom companies have been cutting
More informationThe Future Carrier Network: Adopting New Outsourcing Business Models
S T R A T E G I C W H I T E P A P E R The Future Carrier Network: Adopting New Outsourcing Business Models With the telecom market undergoing a fundamental shift, operators are facing an array of challenges
More informationNokia NetAct. Virtualized OSS that goes beyond network management
Nokia NetAct Virtualized OSS that goes beyond network management From network management to network maximization Nokia NetAct gives you one consolidated view over any network, even the most complicated
More informationalcatel-lucent Smart Plan solution Professional and Consulting Services
alcatel-lucent Smart Plan solution Professional and Consulting Services Alcatel-Lucent Professional and Consulting Services use a unique use case-driven approach that helps maximize your investment in
More informationWilhelmenia Ravenell IT Manager Eli Lilly and Company
Wilhelmenia Ravenell IT Manager Eli Lilly and Company Agenda Introductions The Service Management Framework Keys of a successful Service management transformation Why transform? ROI and the customer experience
More informationAlcAtel-lucent enterprise AnD sdnsquare sdn² network solution enabling highly efficient, volumetric, time-critical data transfer over ip networks
AlcAtel-lucent enterprise AnD sdnsquare sdn² network solution enabling highly efficient, volumetric, time-critical data transfer over ip networks Internet technology has completely changed the networking
More informationHow To Work With A Managed Service Provider
S T R A T E G I C W H I T E P A P E R The Enterprise Network Partner Management and Transformation Enterprises are increasingly outsourcing voice and data network management and transformation to equipment
More informationSimplify Delivery of a Next-Generation. Alcatel-Lucent OpenTouch Suite for Mid-Sized and Large Enterprises: Blueprint
Simplify Delivery of a Next-Generation Communication Experience Alcatel-Lucent OpenTouch Suite for Mid-Sized and Large Enterprises: Blueprint Application Note Table of contents Abstract / 1 Overview of
More informationMy Experience. Serve Users in a Way that Serves the Business.
Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate
More informationSolutions for Communications with IBM Netezza Network Analytics Accelerator
Solutions for Communications with IBM Netezza Analytics Accelerator The all-in-one network intelligence appliance for the telecommunications industry Highlights The Analytics Accelerator combines speed,
More informationEnlighten your transport network
Enlighten your transport network Efficient Service and Network Management in packet-optical networks Network operators face many challenges driven by the rapid growth in customer demands. Growth in optical
More informationNokia Datacenter Services
Nokia Networks Nokia Datacenter Services Exciting opportunities for Cloud IT experts Creative disruption We are defining the future of telecommunication networks with our innovative converged IT telco-cloud
More informationVALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud
VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge
More informationThe Clear Choice for Voice: The Cloud Outsource Model for Carriers. Kevin Mitchell kmitchell@alianza.com
The Clear Choice for Voice: The Cloud Outsource Model for Carriers Kevin Mitchell kmitchell@alianza.com Voice is Important Part of the Service Bundle Huge Market FIXED VOICE SERVICES CANADA 2013 Triple-play
More informationSwitching Solution Creating the foundation for the next-generation data center
Alcatel-Lucent Enterprise Data Center Switching Solution Creating the foundation for the next-generation data center a new network paradigm What do the following trends have in common? Virtualization Real-time
More informationSTRATEGIC WHITE PAPER
REENTRY OF THE NETWORK OPERATOR INTO THE APPLICATIONS VALUE CHAIN A NEW BUSINESS MODEL SUPPORTING AGGREGATION OF NETWORK AND APPLICATION APIS ACROSS MULTIPLE NETWORKS AND VERTICAL INDUSTRIES STRATEGIC
More informationAlcatel-Lucent Targeted and Interactive IPTV Advertising Solution
Alcatel-Lucent Targeted and Interactive IPTV Advertising Solution Leverage IP networks to revolutionize the TV ad model and enhance the viewing experience As advertisers turn toward new digital media to
More informationIBM and Comverse BSS/OSS Solution
IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach
More informationMonetising FTTx Networks: FTTx rollouts give operators the opportunity to apply lessons learnt from earlier technology evolutions
Monetising FTTx Networks: FTTx rollouts give operators the opportunity to apply lessons learnt from earlier technology evolutions clarity.com MONETISING FTTX NETWORKS FTTx rollouts give operators the opportunity
More informationTechnology. Accenture Infrastructure Outsourcing Services
Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not
More informationALCATEL-LUCENT ENTERPRISE DATA CENTER SWITCHING SOLUTION Automation for the next-generation data center
ALCATEL-LUCENT ENTERPRISE DATA CENTER SWITCHING SOLUTION Automation for the next-generation data center A NEW NETWORK PARADIGM What do the following trends have in common? Virtualization Real-time applications
More informationEXPERIENCE ICT. Ericsson IT Managed Services
EXPERIENCE ICT Ericsson IT Managed Services Evolve the Experience BUILT WITH YOUR CUSTOMERS IN MIND Studies show that network and service performance are the most important factors in ensuring customer
More informationPerformance from the Core
Enterprise Performance from the Core CONTENTS 03 04 05 06 07 08 Becoming the ultimate service provider Unlocking IT and information Building Better Business Capturing Cloud Capability Delivering Dynamic
More informationCloud computing insights from 110 implementation projects
IBM Academy of Technology Thought Leadership White Paper October 2010 Cloud computing insights from 110 implementation projects IBM Academy of Technology Survey 2 Cloud computing insights from 110 implementation
More informationSDN with StableNet. Manage your SDN Network with StableNet
SDN with StableNet Manage your SDN Network with StableNet SDN - A Promising Approach for Next Generation Networks Recently, Software Defined Networking (SDN) has become a very popular term in the area
More informationThe Coming Carrier Network Infrastructure A Very Different Landscape
S T R A T E G I C W H I T E P A P E R The Coming Carrier Network Infrastructure A Very Different Landscape New Partnerships, New Business Models for Tomorrow s Telcos Both fixed and mobile telecom operators
More informationNext-Generation Managed Services: The Key to Business Transformation
S T R A T E G I C W H I T E P A P E R Next-Generation Managed Services: The Key to Business Transformation Service providers are moving from a network-centric to service-centric environment to meet consumer
More informationCustomer Benefits Through Automation with SDN and NFV
Customer Benefits Through Automation with SDN and NFV Helping service providers solve specific challenges they are facing today while improving the overall customer service life cycle 1 Table of Contents
More informationIBM Tivoli Netcool network management solutions for enterprise
IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals
More informationGlobal Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
WHITE PAPER Network Consulting Services Lead Enterprise Transformation Sponsored by: HP Leslie Rosenberg February 2011 Curtis Price Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200
More informationFor Service Providers. Copyright 2010 EMC Corporation. All rights reserved.
EMC Ionix For Service Providers 1 Proven Solution! EMC Ionix is powered by Smarts 6 out of the 10 largest service providers have Patented technology chosen EMC 15 years in the market Invested 150 man-years
More informationCloud computing empowering your digital transformation
Cloud computing empowering your digital transformation What is cloud computing? Cloud brings everything as a service. With more simplicity, more scalability and optimized costs, cloud enables your organization
More informationDYNAMIC ASSURANCE FOR NETWORK AND SERVICE EVENT MANAGER ABSTRACTION, AUTOMATION AND ANALYTICS
DYNAMIC ASSURANCE FOR NETWORK AND SERVICE EVENT MANAGER ABSTRACTION, AUTOMATION AND ANALYTICS STRATEGIC WHITE PAPER Network functions virtualization (NFV) and software-defined networking (SDN) are transforming
More informationPreside. Increasing deregulation in the telecommunications
Portfolio Brief Nortel Networks Preside Solutions for IP Networks and Services Dial Access Management Overcome outsourcing challenges, capture the richness of call details and manage multiple RAS-enabled
More informationBELL LABS METRO NETWORK TRAFFIC GROWTH: AN ARCHITECTURE IMPACT STUDY
BELL LABS METRO NETWORK TRAFFIC GROWTH: AN ARCHITECTURE IMPACT STUDY STRATEGIC WHITE PAPER Like many studies before it, the Alcatel-Lucent Bell Labs Metro Network Traffic Growth Study provides evidence
More informationVMware's Cloud Management Platform Simplifies and Automates Operations of Heterogeneous Environments and Hybrid Clouds
VMware's Cloud Platform Simplifies and Automates Operations of Heterogeneous Environments and Hybrid Clouds Ekkarat Klinbubpa Senior Business Development Manager, VMware 2009 VMware Inc. All rights reserved
More informationDynamic Service Desk. Unified IT Management. Solution Overview
I T S E R V I C E + I T A S S E T M A N A G E M E N T INFRASTRUCTURE MANAGEMENT Dynamic Service Desk Unified IT Management Achieving business and IT alignment requires having insight into hardware and
More informationagility made possible
SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible
More informationSutherland Insights. Network Function Virtualization
Sutherland Insights Network Function Virtualization Page left intentionally blank e NETWORK FUNCTION VIRTUALIZATION Communication service providers (CSPs) are facing several challenges due to a decline
More informationCisco Remote Management Services for Financial Services
Cisco Remote Management Services for Financial Services The global financial services industry continues to evolve to adjust to a shifting market landscape and increased customer expectations. With demand
More informationTransforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency
EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.
More informationEBS. Remote Infrastructure Managed Services. EBS Ltd. 12, Mihail Tenev Str. 1784 Sofia Bulgaria +359 2 400 700 office@ebs.bg www.ebs.
EBS Remote Infrastructure Managed Services EBS Ltd. 12, Mihail Tenev Str. 1784 Sofia Bulgaria +359 2 400 700 office@ebs.bg www.ebs.bg IT departments are responsible for ensuring the performance and availability
More informationHOW TO OPTIMIZE INFRASTRUCTURE SUPPORT SERVICES. BETSOL The Right Solution,Right Now
BETSOL The Right Solution,Right Now HOW TO OPTIMIZE INFRASTRUCTURE SUPPORT SERVICES A look at the people and processes of best-in-class, cost-effective organizations IN THIS WHITE PAPER, YOU LL FIND LEADING
More informationNokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers
White paper Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers Service management solutions enable service providers to manage service
More informationAlcatel-Lucent In-building Wireless Continuity Solution for Healthcare
S T R A T E G I C W H I T E P A P E R Alcatel-Lucent In-building Wireless Continuity Solution for Healthcare Healthcare facilities are under pressure to provide high-quality wireless coverage using a range
More informationAlcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service
Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service Software and hardware are only valuable because they work as a system * *Carl Shapiro, Harvard
More information<Insert Picture Here>
Oracle and MetaSolv Acquisition Announcement Delivering a leading end-to-end packaged software solution addressing the key business processes of the Communications Industry General
More informationAccelerating Packet-Optical Convergence: A Blueprint for P-OTS 3.0
White Paper Accelerating Packet-Optical Convergence: A Blueprint for P-OTS 3.0 Prepared by Sterling Perrin Senior Analyst, Heavy Reading www.heavyreading.com on behalf of www.mrv.com July 2014 Introduction
More informationNSP Software Summit: Next Generation Voice Messaging - A Key to your Success. Alain Decartes Business Development Manager WW SGBU Sales
NSP Software Summit: Next Generation Voice Messaging - A Key to your Success Alain Decartes Business Development Manager WW SGBU Sales 2004 Hewlett-Packard Development Company, L.P. The information contained
More informationHow To Make Data Streaming A Real Time Intelligence
REAL-TIME OPERATIONAL INTELLIGENCE Competitive advantage from unstructured, high-velocity log and machine Big Data 2 SQLstream: Our s-streaming products unlock the value of high-velocity unstructured log
More informationENABLING TODAY S WIRELESS ENTERPRISE
ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets
More informationCross-Domain Service Management vs. Traditional IT Service Management for Service Providers
Position Paper Cross-Domain vs. Traditional IT for Providers Joseph Bondi Copyright-2013 All rights reserved. Ni², Ni² logo, other vendors or their logos are trademarks of Network Infrastructure Inventory
More informationAlcatel-Lucent 5920 Multimedia Content Manager. Complete system for launching and monetizing multiscreen, multimedia content services
Alcatel-Lucent 5920 Multimedia Content Manager Complete system for launching and monetizing multiscreen, multimedia content services The Alcatel-Lucent 5920 Multimedia Content Manager (MCM) is the one
More informationManaging the Challenges of Cloud Management November 7, 2013
Copyright 2013 Vivit Worldwide Managing the Challenges of Cloud Management November 7, 2013 Brought to you by Copyright 2013 Vivit Worldwide Hosted by Mihai Grigorescu Vivit Chapter Leader South Africa
More informationCustomer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs
Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high
More informationconnecting lives connecting worlds
adbglobal.com connecting lives connecting worlds personal TV Solution briefing Personal TV Solution Briefing Personal TV is an innovative and feature rich endto-end solution that enables operators and
More informationIs backhaul the weak link in your LTE network? Network assurance strategies for LTE backhaul infrastructure
Is backhaul the weak link in your LTE network? Network assurance strategies for LTE backhaul infrastructure The LTE backhaul challenge Communication Service Providers (CSPs) are adopting LTE in rapid succession.
More informationClarity Assurance allows operators to monitor and manage the availability and quality of their network and services
Clarity Assurance allows operators to monitor and manage the availability and quality of their network and services clarity.com The only way we can offer World Class Infocomm service is through total automation
More informationAccenture Next Generation Enterprise Services: Helping CSPs Extract Optimum Value from Digital Network Transformation
Your Digital Network. Your Future. Network Services Accenture Next Generation Enterprise Services: Helping CSPs Extract Optimum Value from Digital Network Transformation Accenture Next Generation Enterprise
More informationI D C A N A L Y S T C O N N E C T I O N
I D C A N A L Y S T C O N N E C T I O N David Tapper Vice President, Outsourcing and Managed Services T h e B u s i n e ss Value of Managed Servi c e s i n Optimizing Productivi t y, D r i vi n g D ow
More informationEmpowering intelligent utility networks with visibility and control
IBM Software Energy and Utilities Thought Leadership White Paper Empowering intelligent utility networks with visibility and control IBM Intelligent Metering Network Management software solution 2 Empowering
More informationBusiness Service Management Cyril Gobrecht Business Solutions Manager Halim Belkhatir Regional Manager. 17 December 2008
Business Service Management Cyril Gobrecht Business Solutions Manager Halim Belkhatir Regional Manager 17 December 2008 1/12/2009 A unique offering to achieve BSM BSM from BMC is a comprehensive approach
More informationThe BorderNet Session Border Controller and Network Function Virtualization
The BorderNet Session Border Controller and Network Service providers today are making a fundamental shift away from their traditional ways of doing business and delivering services as they face alternative
More information