NEW WEBMAIL QUESTIONS & INFO

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1 NEW WEBMAIL QUESTIONS & INFO QUESTIONS/ANSWERS Will I lose my mail? No Will I lose my contacts? No Will my calendars event be lost? No Will my user name and password stay the same? Yes Will I still be able to have more than one account? Yes Will it work with any mail client? Yes Will the way I login to OptiLink mail change? No you still use mail.optilink.us Will the folders & subfolders that I have created convert over to the new OptiLink mail? Yes HOW TO SET UP YOUR ANTI-SPAM: Access this by hovering over TOOLS on the MENU BAR. The menu allows access to Optilink WebClient tools menu. Click on OPTIONS you ll see the options window. Click on the SECURITY tab then click on the Anti-spam tab. Check the anti-spam box if you want your incoming messages to be processed with IceWarp Anti-spam engine. Check the Quarantine box if you want your incoming messages to go through the Quarantine process. The SPAMS REPORTS MODE is a daily containing a list of Spam and/or Quarantined items that have come in to your mail queue. Just choose one for the format and content of your spam report. Disabled- Turn off spam reports for your account Default- Accept the default spam report All- Have all spam and quarantined items listed in your Spam Report. New Items- Have only new items listed in your Spam Report. HOW TO CREATE A NEW FOLDER: The Tree view has a context-sensitive menu that can be accessed by Right-clicking on a folder within the tree view. The menu content may differ according to the folder item type. Selecting the CREATE NEW FOLDER OPTION opens up a dialog where you can create a new folder. Simply fill in the NAME field and select the TYPE of items it will contain. In case you want to create a RSS type folder, enter the appropriate address into the CHANNEL fields and click ADD. HOW TO RENAME A FOLDER: Right-click on the folder you want to rename and select the RENAME FOLDER menu item. The folder will be displayed in a standard text box allowing you to edit it. Edit the name as needed. Press ENTER when the name is correct. Note that the folder has moved to reflect the alphabetical display within the TREE VIEW. Your folder is renamed and the TREE VIEW updates to reflect the structure. HOW TO DELETE FOLDER: Right-click the folder you want to delete, select the DELETE FOLDER item form a pop-up menu and click OK to confirm the action.

2 HOW TO ADD TO FAVORITES: In the upper part of the folder tree pane, the FAVORITES section is located. It is useful to place frequently used folders here, as you can access them easily. Highlight the desired folder, right-click it and select the ADD TO FAVORITES option. HOW TO IMPORT A CONTACT LIST: Clicking on TOOLS will open the options menu. Hover over the TOOLS and a drop down menu will appear. Here you will see IMPORT/EXPORT, just click on it and it will open the Import/Export Table. The IMPORT tab lets you specify a source file, destination folder, column types and sharing mode to import. To upload a backup contact list for example, press the UPLOAD button to open a standard file browser window allowing you locate and select the source file for the import. NOTE: The target folder should be of the same type as the data within the source file. Press the button to open the Select Folder dialog where you can select the folder to where you want to import the data. Click the import button. The Select column types for import sections are shown. From the list select the fields where you want columns mapped. If you select the NICK NAME item in the second list instead of FIRST NAME, a contact s nickname will be mapped into the FIRST NAME field in your contact record. You can select sharing mode for imported contacts: Auto is a sharing mode set in user s preferences is used. Public means imported contacts will be shared and private means imported contacts will not be shared. The box at the bottom labeled Skip first line in csv means CSV files usually have the first line with column names. In this case, tick the box to have imported only your contacts. If the file does not include this line, do not tick this box. HOW TO EXPORT A CONTACT LIST: The EXPORT tab selects very similar items to the sheet, except this time the folder is the source and the file is the target. Also, there is only one file-type (CSV), but you can select the separator character. Press the SELECT SOURCE CONTACT FOLDER which will open the SELECT FOLDER dialog and select a folder to export. Under the SELECT CSV SEPERATOR you can select the character to be used as a separator in the resultants CSV file. Choose from Comma, Semicolon, and Colon. Press the EXPORT CSV FILE button to open a standard file browser dialog box allowing you to select the location and file name of the exported file. HOW TO INSERT PICTURES INTO BODY: To insert a picture, do the following: In the right hand upper corner of a new message window, select the HTML item from the list. Click the image icon to reveal the INSERT IMAGE dialog box and upload the desired pictures - use the UPLOAD button. (Alternately, you can fill in the URL field and click OK). Place the cursor where you want to insert the picture. From the upload list, select the appropriate image and click the ok button. Repeat for other images. HOW TO FORWARD MULTIPLE MESSAGES AS ATTACHMENTS: You can forward multiple messages as an attachment. Just select them using SHIFT + left click or CTRL + left click, then right-click these selected s and choose the Forward as Attachment option. messages will be attached to your message that you are composing.

3 HOW TO ATTACH MULTIPLE FILES: Within a new message window, click the Upload button. The Select dialog opens. Select the desired files using CTRL + left click or SHIFT + left click shortcuts. Click the Open button to upload files. HOW TO SEE MY UPLOAD PROGRESS: The Web Client indicates file upload progress within the Upload window. It is very useful when uploading large files or a large number of files. HOW TO DELETE RECURRENT EVENTS: To delete a recurrent event, choose one of the following selections: ONLY THIS INSTANCE (only the currently opened item is deleted), ALL FOLLOWING (the currently opened item and all following ones - to the end of the whole series- are deleted), or ALL EVENTS IN THE SERIES (the whole series is deleted). HOW TO SAVE MESSAGES: Select the messages you want to save, use CTRL + left click or SHIFT + left click to select more messages. Then right-click the selected messages and choose the Save As EML items. If you get the Pop-up blocked message, click the message bar and select the Always Allow Pop-ups from This Site item. HOW TO CHANGE INVITATION ANNOUNCEMENTS: When organizing a meeting, this feature keeps you informed about your attendee s position. You will obtain announcements whether they have accepted the invitation, declined it, or suggested a different date/time. Accepting a suggested date/time change is done by altering the date and/or time in the event window. You as the meeting organizer may also decline. If you accept changes, other attendees are informed automatically about the change. The same applies to changes/cancellations done by you as the organizer. HOW TO ATTACH A FILE BY DRAG AND DROP METHOD: This feature allows you to attach files without the need to browse for them using the Upload button. You simply drag and drop them from the window they are in to the message composer window. HOW TO WHITE LIST AND BLACK LIST S: In the case any genuine falls into your Spam folder, just drag and drop it into either the Inbox folder or the Whitelist folder. The sender is then whitelisted. To add an to Spam to prevent it from entering your Inbox just drag and drop it in the either Blacklist folder of the Spam folder. HOW TO REDIRECT S: This feature allows you to re-send received messages to another person with the original senders addresses remaining in the From field (and your name/address in the To field). Unlike the Forward feature, when the final receiver uses the Reply function, their reply is sent to the original sender not to you. HOW TO MOVE FOLDERS: If you want to restructure your folder tree by moving a folder, or sub folder, right-click the folder you want to relocate and select the MOVE FOLDER menu item. A confirmation dialog window will appear. The folder you

4 want to move is highlighted. Locate the folder you wish to move this folder to, click it so it is now highlighted, and press OK. Your folder along with its contents will be moved and the folder tree will be updated. NOTE: If you select to move the folder which had one or more subfolders, the subfolders will move along with the parent. The structure under the parent will be copied, no matter how many sub-levels exist. ICE WARP MAIL QUICK USER GUIDE

5 These items are discussed in detail in the Tools section.

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