2015 Teradata 大 数 据 峰 会 深 圳 Data Science At DHL Express Graeme

Size: px
Start display at page:

Download "2015 Teradata 大 数 据 峰 会 深 圳 Data Science At DHL Express Graeme Aitken @aitkengraeme"

Transcription

1 2015 Teradata 大 数 据 峰 会 深 圳 Data Science At DHL Express Graeme Aitken

2 DHL Express International Specialists Since 1969 World s Most Global Company 220 countries and territories ~2.5 million Customers DHL Express International Specialists Since 1969 >300 million shipments annual ~80,000 employees ~32,800 vehicles and ~4,000 facilities ~2,380 daily flights (250 dedicated aircraft) ~1,400 Facilities / Service Points DHL is part of Deutsche Post DHL Group which generated revenues over 56 billion euros in Zusammen Werte schaffen Teradata

3 Analytics. At The Speed Of Yellow. ESTABLISHING A DATA CULTURE Teradata

4 Big DHL Express Variety of Data Sources Billions of Data Items Data Streaming in 24x7x Teradata

5 INSIGHT Cost, Revenue & Profitability of EVERY Shipment Profitability Reporting Margin Management Customer Compliance Enabler for ABM Beyond Ops INSIGHT INSIGHT Activity Based Costing Carbon Accounting Cost Management Operational Benchmarking Tradelane Control Perfect enabler for many initiatives none new, but all can be more effective Teradata

6 We harvested the low hanging fruit long ago......now we need a ladder! Teradata

7 It is about building a mountain with pebbles Jim Manzi, Applied Predictive Technologies Finding a $20M opportunity is not the point. Finding 200 x $200K opportunities is exactly the point Teradata

8 % A Cure For Measles C 0% A B Teradata

9 Managing Customer Trading Patterns Understand up- and downtraders to manage trading changes pro-actively Plan for changes in customer volumes as they happen Measure the financial impacts Teradata

10 From Small INSIGHTS, Big Things Come... The C-Suite now uses big data every day by asking questions & expecting quick answers. A small insight discovered in your data can trigger a big change for the whole enterprise. Big data is driving small decisions with a big impact all the time Teradata

11 How Can We Help Our Customers Get Better? Yield Management should be Win-Win We provide new insights to our customers, to save them money, improve their service and increase their profitability Teradata

12 Airplanes Are Expensive... Rebalance volume and yields on existing aircraft to maximize current asset returns Invest in new aircraft to expand uplift capability. Understand speed of payback, risks and opportunities. Forecast/ simulate profitable growth Teradata

13 Failed Deliveries Storytelling & Data Discovery - Tableau Failed Deliveries Failed Delivery Stops vs. Delivery Stops* FR FI ES IE DK Successful Deliveries Teradata

14 Cost Management vs. Pricing Adjustments Putting price UP is easy......but lose the customer, you will lose the revenue.....however, would you really lose the cost? Managing cost DOWN is a lot harder Teradata

15 Beyond Budgeting? Setting the budget is like playing poker. So how do we use the past to predict the future? Historical data + Economic indicators + Strategic priorities = BUDGET! Teradata

16 Never Run Away From Bad Data INSIGHT is never wrong. But the results are not always right. Pardon? Data quality issues have to be tackled at source, quickly and with a collaborative approach Teradata

17 Global Success Delivered Locally Central development team disbanded and relocated back into the business: - Closer to customers - Closer to management - Tactical input locally and - Strategic input globally - Data specialists in each region Teradata

18 In Conclusion...The Only Focus... - Decisions think Global, act Local - Implementing - fast and responsive - Impact maximum value from our data - Priority - our customers Teradata

19 A NEW SUBJECT NEXT YEAR? Teradata

20 THANK YOU FOR LISTENING. QUESTIONS? Teradata

21 Teradata

Best Practice in Corporate Performance Management at DHL Express: Gain an INSIGHT into Yield and How It Drives Analytics

Best Practice in Corporate Performance Management at DHL Express: Gain an INSIGHT into Yield and How It Drives Analytics Best Practice in Corporate Performance Management at DHL Express: Gain an INSIGHT into Yield and How It Drives Analytics Graeme Aitken, VP Business Controlling, DHL Express Americas THE HISTORY OF DHL

More information

Demystifying Big Data Government Agencies & The Big Data Phenomenon

Demystifying Big Data Government Agencies & The Big Data Phenomenon Demystifying Big Data Government Agencies & The Big Data Phenomenon Today s Discussion If you only remember four things 1 Intensifying business challenges coupled with an explosion in data have pushed

More information

BIG DATA ANALYTICS: THE TRANSFORMATIVE POWERHOUSE FOR BIOTECH INDUSTRY ADVANCEMENT. David Wiggin October 8, 2013

BIG DATA ANALYTICS: THE TRANSFORMATIVE POWERHOUSE FOR BIOTECH INDUSTRY ADVANCEMENT. David Wiggin October 8, 2013 BIG DATA ANALYTICS: THE TRANSFORMATIVE POWERHOUSE FOR BIOTECH INDUSTRY ADVANCEMENT David Wiggin October 8, 2013 AGENDA Big Data Analytics Four Examples Global Supply Chain Visibility Demand Signal Repository

More information

RETAIL INDUSTRY INSIGHTS. Maximising Inventory Efficiency

RETAIL INDUSTRY INSIGHTS. Maximising Inventory Efficiency RETAIL INDUSTRY INSIGHTS Maximising Inventory Efficiency Retail Operational Excellence There is nothing like a recession to focus the mind on releasing cash by reducing inventory. Kurt Salmon analysis

More information

Systems of Discovery The Perfect Storm of Big Data, Cloud and Internet-of-Things

Systems of Discovery The Perfect Storm of Big Data, Cloud and Internet-of-Things Systems of Discovery The Perfect Storm of Big Data, Cloud and Internet-of-Things Mac Devine CTO, IBM Cloud Services Division IBM Distinguished Engineer wdevine@us.ibm.com twitter: mac_devine Forecast for

More information

BIG DATA IN THE FINANCIAL WORLD

BIG DATA IN THE FINANCIAL WORLD BIG DATA IN THE FINANCIAL WORLD Predictive and real-time analytics are essential to big data operation in the financial world Big Data Republic and Dell teamed up to survey financial organizations regarding

More information

Anand Srinivasan & Dr. Jon A Higbie

Anand Srinivasan & Dr. Jon A Higbie Big Data Means Nothing Without Big Data Analytics Anand Srinivasan & Dr. Jon A Higbie October 6, 2013 Big Data is Defined By 3 Vs Volume, Velocity and Variety Big Data Definition Volume Amount of data

More information

Analytics 2014. Industry Trends Survey. Research conducted and written by:

Analytics 2014. Industry Trends Survey. Research conducted and written by: Analytics 2014 Industry Trends Survey Research conducted and written by: Lavastorm Analytics, the agile data management and analytics company trusted by enterprises seeking an analytic advantage. June

More information

6 Steps To A Winning Wealth Management Plan

6 Steps To A Winning Wealth Management Plan 6 Steps To A Winning Wealth Management Plan We believe everyone should have a thoughtful and specific wealth management strategy. A sports analogy here is appropriate, as many of the same steps are required

More information

Productivity Improvement through Integrated Business Planning (IBP) Rafiqul Islam, Senior Director, Global Bioanalytical Services

Productivity Improvement through Integrated Business Planning (IBP) Rafiqul Islam, Senior Director, Global Bioanalytical Services Productivity Improvement through Integrated Business Planning (IBP) Rafiqul Islam, Senior Director, Global Bioanalytical Services Outline Background: Today s bioanalytical lab Introduction of Integrated

More information

PROS ORIGIN & DESTINATION REVENUE MANAGEMENT III

PROS ORIGIN & DESTINATION REVENUE MANAGEMENT III PROS ORIGIN & DESTINATION REVENUE MANAGEMENT III The most advanced network revenue management solution in the world. Unlock Your Data Unleash Your Sales As you expand your network, the pressure to maximize

More information

INCREASING REVENUE WITH A CLICK. Distribution Channel Revenue Management and Online Reservations Systems

INCREASING REVENUE WITH A CLICK. Distribution Channel Revenue Management and Online Reservations Systems INCREASING REVENUE WITH A CLICK Distribution Channel Revenue Management and Online Reservations Systems Developing an Effective Revenue Management Strategy Aligning Sales and Revenue Management Developing

More information

Big Data: Making sense of the numbers

Big Data: Making sense of the numbers EXPERT INSIGHTS Big Data: Making sense of the numbers Big Data is about collecting all the information that comes in from multiple sources, analysing it and using it to inform decision-making. This can

More information

Inventory Control: It s Your Money!

Inventory Control: It s Your Money! A Randall Data Systems White Paper Inventory Control: It s Your Money! The importance of knowing what you have and what you really need, and how inventory control software can help. Randall Data Systems,

More information

VISUAL ANALYTICS AND DATA MANAGEMENT BETTER TOGETHER NOV 20 TH, 2013. sas.com

VISUAL ANALYTICS AND DATA MANAGEMENT BETTER TOGETHER NOV 20 TH, 2013. sas.com VISUAL ANALYTICS AND DATA MANAGEMENT BETTER TOGETHER NOV 20 TH, 2013 Copyright 2013, SAS Institute Inc. All rights reserved. sas.com VISUAL ANALYTICS AND DATA MANAGEMENT Custom Demonstration for a Provincial

More information

Cloud-based data warehousing to power aviation analytics

Cloud-based data warehousing to power aviation analytics Cloud-based data warehousing to power aviation analytics Big Data Workshop Transportation Research Board Annual Meeting January 12, 2014 Dr. Tulinda Larsen Vice President tulinda@masflight.com +1 443.510.3566

More information

MARKETING AUTOMATION STRATEGY B2B BENCHMARKS FOR 2015

MARKETING AUTOMATION STRATEGY B2B BENCHMARKS FOR 2015 MARKETING AUTOMATION STRATEGY B2B BENCHMARKS FOR 2015 FIND. NURTURE. CONVERT. Research Conducted by Ascend2 in Partnership with Dun & Bradstreet NetProspex IF YOU HAVEN T YET, THE TIME IS NOW TO DEVELOP

More information

USING ANALYTICS TO IMPROVE SUPPLY CHAIN PERFORMANCE

USING ANALYTICS TO IMPROVE SUPPLY CHAIN PERFORMANCE USING ANALYTICS TO IMPROVE SUPPLY CHAIN PERFORMANCE MICHAEL R. GALBRETH, PH.D. USC/SYRACUSE SUPPLY CHAIN IMPROVEMENT CONFERENCE, OCT. 2014 HIPPO If we have data, let s look at data. If all we have are

More information

Business to business (B2B) corporations with strong cash. Merger and Acquisition Success: The Sales Force Integration Imperative

Business to business (B2B) corporations with strong cash. Merger and Acquisition Success: The Sales Force Integration Imperative S A L ES & M A R K E TING INSIGHTS Merger and Acquisition Success: The Sales Force Integration Imperative Michael B. Moorman and Ladd Ruddell Business to business (B2B) corporations with strong cash reserves

More information

DISCOVER MERCHANT PREDICTOR MODEL

DISCOVER MERCHANT PREDICTOR MODEL DISCOVER MERCHANT PREDICTOR MODEL A Proactive Approach to Merchant Retention Welcome to Different. A High-Level View of Merchant Attrition It s a well-known axiom of business that it costs a lot more to

More information

GOECO GOGREEN GOHARVEY

GOECO GOGREEN GOHARVEY From HOW TO CHOOSE THE RIGHT OFFICE PHONE SYSTEM FOR YOUR BUSINESS Interactive document GOECO LATEST OFFICE PHONE SYSTEMS This guide aims to give you up-to-date information on the latest office phone systems

More information

Building the Business Case how Jazz Aviation s BI Program took flight Session #0205

Building the Business Case how Jazz Aviation s BI Program took flight Session #0205 Orange County Convention Center Orlando, Florida June 3-5, 2014 Building the Business Case how Jazz Aviation s BI Program took flight Session #0205 Chad Seward & Barb Boudreau about One of the world s

More information

Email remarketing Best practices guide

Email remarketing Best practices guide Email remarketing Best practices guide What is email remarketing? Email remarketing is the practice of sending targeted emails to Website visitors based on their unique site behavior. It involves the use

More information

Introduction. 1. Risk of Non-Compliance

Introduction. 1. Risk of Non-Compliance Introduction There are few things more critical to a company s top and bottom line results than sales compensation. After all, sales are the lifeblood of any business and sales compensation is the primary

More information

B2B Sales Benchmarks. Compare Yourself to your Peers & Discover the Best Tactics and Channels that Drive Revenue

B2B Sales Benchmarks. Compare Yourself to your Peers & Discover the Best Tactics and Channels that Drive Revenue Compare Yourself to your Peers & Discover the Best Tactics and Channels that Drive Revenue 1 13% of leads convert to opportunities, which takes on average 84 days. 6% of opportunities convert to deals

More information

Production Functions

Production Functions Short Run Production Function. Principles of Microeconomics, Fall Chia-Hui Chen October, ecture Production Functions Outline. Chap : Short Run Production Function. Chap : ong Run Production Function. Chap

More information

Resource Advisor OVERVIEW

Resource Advisor OVERVIEW Resource Advisor OVERVIEW Resource Advisor Features Customize Site Dashboards Localized Preferences Meter Integration Data Entry Flexibility Manage Project Management Goal Setting & Forecasting Scenario

More information

Best Program for Sales Training and Performance (training and performance)

Best Program for Sales Training and Performance (training and performance) Brandon Hall Winner 2012 Best Program for Sales Training and Performance (training and performance) 2 Business Conditions & Business Needs 3 Overview and Outcomes 6 Design and Delivery 8 Measureable Benefits

More information

2.1 REVENUE MANAGEMENT AT DEUTSCHE POST. Executive Summary. Introduction PERFORMANCE

2.1 REVENUE MANAGEMENT AT DEUTSCHE POST. Executive Summary. Introduction PERFORMANCE PERFORMANCE 2.1 REVENUE MANAGEMENT AT DEUTSCHE POST Executive Summary How to improve corporate profitability in today s highly competitive market environment when all opportunities of internal cost reduction

More information

What can technology offer

What can technology offer What can technology offer The view from SAS Institute Heléne Spjuth Subject Matter Expert / Healthcare About SAS Our Company The leader in business analytics software and services, delivering THE POWER

More information

Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure. Rich Berkman Qvidian

Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure. Rich Berkman Qvidian Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure 2 What you can t see may be killing your sales. It s time to uncover what your current measurements won t show you. If you

More information

25 Questions Top Performing Sales Teams Can Answer - Can You?

25 Questions Top Performing Sales Teams Can Answer - Can You? 25 Questions Top Performing Sales Teams Can Answer - Can You? How high growth businesses use Sales Force Automation to drive success The best performing sales teams can answer the sales management questions

More information

Sales Reporting and Analytics. Scott Miller May 19, 2015

Sales Reporting and Analytics. Scott Miller May 19, 2015 Sales Reporting and Analytics Scott Miller May 19, 2015 Sales Operations Overview Pricing Contracting Reporting/Analytics Compensation/Crediting Deal Review Reconciliation Staffing/Headcount Identify Selling

More information

Application Suite Overview INSIGHT PLAN EVALUATE

Application Suite Overview INSIGHT PLAN EVALUATE Application Suite Overview INSIGHT PLAN EVALUATE INSIGHT Get a Single, Fact-Based View of the Business. Put an End to My Data vs. Your Data. The Market6 Vantage Insight Module instantly gives retailers

More information

The Sales Effectiveness Challenge Are We Solving the Right Problem?

The Sales Effectiveness Challenge Are We Solving the Right Problem? Best Practices from the Field The CSO Challenge Series The Sales Effectiveness Challenge Are We Solving the Right Problem? R. James Dickie CSO Forum Boulder, Colorado The Sales Effectiveness Challenge

More information

The Australian Government & Technology

The Australian Government & Technology The Australian Government & Technology OmniChannel Media, July 2014 The numbers: 221 - Number of Australian Government departments and agencies 160k - Amount of employees in the Australian Public Service

More information

Fiserv. Saving USD8 million in five years and helping banks improve business outcomes using IBM technology. Overview. IBM Software Smarter Computing

Fiserv. Saving USD8 million in five years and helping banks improve business outcomes using IBM technology. Overview. IBM Software Smarter Computing Fiserv Saving USD8 million in five years and helping banks improve business outcomes using IBM technology Overview The need Small and midsize banks and credit unions seek to attract, retain and grow profitable

More information

The Internet of Things: Why Companies Are Leaving Trillions on the Table

The Internet of Things: Why Companies Are Leaving Trillions on the Table IoT Solutions The Internet of Things: Why Companies Are Leaving Trillions on the Table Executive Summary The information contained in this document is proprietary. 2016 Capgemini. All rights reserved.

More information

[Big]-Data Analytics for Businesses SESSION 1

[Big]-Data Analytics for Businesses SESSION 1 Theos Evgeniou; Professor of Decision Sciences [Big]-Data Analytics for Businesses SESSION 1 Five Key Takeaways 1. It is now possible to make evidence based, data driven decisions in increasingly more

More information

Internet Marketing for Local Businesses Online

Internet Marketing for Local Businesses Online Dear Business Owner, I know you get calls from all sorts of media outlets and organizations looking to get a piece of your advertising budget. Today I am not pitching you anything. I would just like to

More information

Customer Experience Blueprint Maturity tool

Customer Experience Blueprint Maturity tool Customer Experience Blueprint Maturity tool This Customer Experience Blueprint Maturity Analysis tool is designed to help you to first to understand what is the current situation in your business and then

More information

Load Building and Route Scheduling

Load Building and Route Scheduling Load Building and Route Scheduling for SAP ERP Optimization Excellence Advanced 3D Load Building and Dynamic Route Scheduling Designed for use with SAP ERP Maximize your SAP ERP capabilities for shipping

More information

Companies already have customer data Creating a more effective sales team With all of this improved technology Most companies have a CRM

Companies already have customer data Creating a more effective sales team With all of this improved technology Most companies have a CRM Many sales organizations are faced with the underutilization of their sales assets, meaning the potential of available resources, both sales reps and territories, are not being used to their fullest. Every

More information

The Top 9 Ways to Increase Your Customer Loyalty

The Top 9 Ways to Increase Your Customer Loyalty Follow these and enjoy an immediate lift in the loyalty of your customers By Kyle LaMalfa Loyalty Expert and Allegiance Best Practices Manager What is the Key to Business Success? Every company executive

More information

Introduction to Savings/Investing

Introduction to Savings/Investing Introduction to Savings/Investing Saving Basics Savings is the portion of current income not spent on consumption. Savings accounts provide an easily accessible place for people to store their money to

More information

Are You Ready To Take The Leap From Descriptive To Predictive Analytics?

Are You Ready To Take The Leap From Descriptive To Predictive Analytics? Are You Ready To Take The Leap From Descriptive To Predictive Analytics? Ashish C. Morzaria Director, SAP Advanced Analytics @ashishmorzaria #BOAK2015 #SAPAnalytics #SAPPredictive 2014 SAP AG or an SAP

More information

1BUSINESSLOANS.COM 75% WHEN YOU NEED CASH FAST APPROVAL RATES ARE SKYROCKETING MORNING AFTERNOON EVENING

1BUSINESSLOANS.COM 75% WHEN YOU NEED CASH FAST APPROVAL RATES ARE SKYROCKETING MORNING AFTERNOON EVENING 1LOANS.COM MORNING APPROVAL RATES ARE SKYROCKETING AFTERNOON EVENING APPROVED IN PROCESS 25% 75% STARTING RATE 5.49% APR FAST & SIMPLE APPROVAL LinkPublishers.com Millions are sharing 1LOANS.COM Time to

More information

Data Analytics in Organisations and Business

Data Analytics in Organisations and Business Data Analytics in Organisations and Business Dr. Isabelle E-mail: isabelle.flueckiger@math.ethz.ch 1 Data Analytics in Organisations and Business Some organisational information: Tutorship: Gian Thanei:

More information

What s Trending in Analytics for the Consumer Packaged Goods Industry?

What s Trending in Analytics for the Consumer Packaged Goods Industry? What s Trending in Analytics for the Consumer Packaged Goods Industry? The 2014 Accenture CPG Analytics European Survey Shows How Executives Are Using Analytics, and Where They Expect to Get the Most Value

More information

Aadi Aushadhi Business Analysis

Aadi Aushadhi Business Analysis Aadi Aushadhi Business Analysis 15 April 2014 Marquette University Applied Global Business Learning Team Mr. Alexander Bartel Ms. Johanna Anderson Mr. Terrell Henderson Mr. Marcos Molina Ms. Rosanna DeLuca

More information

UNIFY YOUR (BIG) DATA

UNIFY YOUR (BIG) DATA UNIFY YOUR (BIG) DATA ANALYTIC STRATEGY GIVE ANY USER ANY ANALYTIC ON ANY DATA Scott Gnau President, Teradata Labs scott.gnau@teradata.com t Unify Your (Big) Data Analytic Strategy Technology excitement:

More information

Scott Klososky Speaking Topics Sept 2015

Scott Klososky Speaking Topics Sept 2015 Scott Klososky Speaking Topics Sept 2015 Futurist/Trends/Strategy Title - Trends, Technology and Taking the Lead This is a talk that is designed to be both thought provoking and practical. Typically, the

More information

Moving Mountains. Erik Berggren Senior Director of Customer Results & Global Research. Keith Messick Senior Manager, Customer Results

Moving Mountains. Erik Berggren Senior Director of Customer Results & Global Research. Keith Messick Senior Manager, Customer Results Moving Mountains by: Erik Berggren Senior Director of Customer Results & Global Research Keith Messick Senior Manager, Customer Results Executive Summary: Most companies place priority on strategy over

More information

Making a Bid for Profit

Making a Bid for Profit Making a Bid for Profit Your quick-start guide to becoming a profit-driven marketer A Practical Guide thinkwithgoogle.com 1 Introduction Recently, a number of marketers have started a new trend known as

More information

Paid Social Media Advertising. Industry update and best practices 2013

Paid Social Media Advertising. Industry update and best practices 2013 Paid Social Media Advertising Industry update and best practices 2013 Methodology A survey commissioned by Vizu, a Nielsen company, of more than 500 U.S. digital marketing and media professionals was conducted

More information

Customer analytics case study: T-Mobile Austria

Customer analytics case study: T-Mobile Austria mwd a d v i s o r s Best Practice Insight Customer analytics case study: T-Mobile Austria Helena Schwenk Premium Advisory Report April 2011 This report examines T-Mobile Austria s use of Portrait Customer

More information

Supply Chains: From Inside-Out to Outside-In

Supply Chains: From Inside-Out to Outside-In Supply Chains: From Inside-Out to Outside-In Table of Contents Big Data and the Supply Chains of the Process Industries The Inter-Enterprise System of Record Inside-Out vs. Outside-In Supply Chain How

More information

Guide to Separately Managed Accounts

Guide to Separately Managed Accounts Guide to Separately Managed Accounts Tools to Better Shape Your Investment Future Not FDIC Insured May Lose Value No Bank Guarantee I N V E S T M E N T M A N AG E M E N T voyainvestments.com VoyaTM Investment

More information

I N D U S T R Y S P O T L I G H T. T h e Grow i n g Appeal of Ad va n c e d a n d P r e d i c ti ve Analytics f o r the Utility I n d u s t r y

I N D U S T R Y S P O T L I G H T. T h e Grow i n g Appeal of Ad va n c e d a n d P r e d i c ti ve Analytics f o r the Utility I n d u s t r y (% of respondents) I N D U S T R Y S P O T L I G H T T h e Grow i n g Appeal of Ad va n c e d a n d P r e d i c ti ve Analytics f o r the Utility I n d u s t r y October 2014 Sponsored by SAP Advanced

More information

EMAIL The Digital Marketing Heavyweight

EMAIL The Digital Marketing Heavyweight To come EMAIL The Digital Marketing Heavyweight March 15, 2012 Today s Panel To come Gwen Tomasulo [Case Study: Email Aud Dev & Adv] Gwen Tomasulo is the Managing Director of Audience Development at The

More information

Clear Returns changes the way retailers think

Clear Returns changes the way retailers think Clear Returns changes the way retailers think Understanding the causes, likelihood and impact of returns helps to drive profitability It s not what they buy, it s what they keep. Shopping behaviour has

More information

GROW YOUR ANALYTICS MATURITY

GROW YOUR ANALYTICS MATURITY GROW YOUR ANALYTICS MATURITY Gain and Sustain a Competitive Edge FROM DATA TO ACTION YOU VE HEARD THE BIG DATA BUZZ. WE RE SWIMMING IN MORE DATA THAN EVER. But it s not about the amount of data, the different

More information

The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness

The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness Call Center/Telesales Effectiveness Insights 2005 State of the Marketplace Review The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness Jim Dickie Partner, CSO Insights Boulder,

More information

Growing Customer Value, One Unique Customer at a Time

Growing Customer Value, One Unique Customer at a Time Increasing Customer Value for Insurers How Predictive Analytics Can Help Insurance Organizations Maximize Customer Growth Opportunities www.spss.com/perspectives Introduction Trends Influencing Insurers

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

Trade Finance and Supply Chain Update

Trade Finance and Supply Chain Update Treasury Services Trade Finance and Supply Chain Update Presentation to CLACE XXVIII Latin American Conference on Foreign Trade June 3-5 June, 2012 John Hernandez Treasury Services john.hernandez@bnymellon.com

More information

LEAD LOGISTICS PARTNER

LEAD LOGISTICS PARTNER Lead Logistics Partner LEAD LOGISTICS PARTNER visit www.dhl.com/supplychain Delivering supply chain transformation that drives a competitive advantage. 2 Understanding supply chain dynamics Understanding

More information

Sample Medical Device 30/60/90 Day Plan

Sample Medical Device 30/60/90 Day Plan Sample Medical Device 30/60/90 Day Plan OBJECTIVE OF THE POSITION: Bring the Iowa and Nebraska territory of the Medical Products Company Urology Division to the status of #1 revenue producer in the United

More information

Transportation Efficiency and Effectiveness: Fleet Management Feedback on Vision 20/20 Draft Strategic Actions October 2015

Transportation Efficiency and Effectiveness: Fleet Management Feedback on Vision 20/20 Draft Strategic Actions October 2015 Transportation Efficiency and Effectiveness: Fleet Management Feedback on Vision 20/20 Draft Strategic Actions October 2015 Goal 3: Deliver effective and efficient support for student success Strategic

More information

Product Marketing Manager

Product Marketing Manager Product Marketing Manager We have an opening for a Dallas based Product Marketing Manager who will lead all product & market strategies designed to reach aggressive sales targets. Specific responsibilities

More information

3 myths of email analytics. and how they are impacting your results

3 myths of email analytics. and how they are impacting your results 3 myths of email analytics and how they are impacting your results Date: 11/17/2008 The volume of insights you can gain by adding ad hoc analysis capabilities to your standard set of email reporting metrics

More information

DEFINE YOUR SALES PROCESS

DEFINE YOUR SALES PROCESS DEFINE YOUR SALES PROCESS TO GROW YOUR BUSINESS Internet Marketing 101: How Small Businesses Can Compete with the Big Guys DEFINE YOUR SALES PROCESS TO GROW YOUR BUSINESS A strong and effective sales team

More information

Software for Supply Chain Design and Analysis

Software for Supply Chain Design and Analysis Software for Supply Chain Design and Analysis Optimize networks Improve product flow Position inventory Simulate service Balance production Refine routes The Leading Supply Chain Design and Analysis Application

More information

The Strategic Use of Supplier Price and Cost Analysis

The Strategic Use of Supplier Price and Cost Analysis The Strategic Use of Supplier Price and Cost Analysis Michael E. Smith, Ph.D., C.Q.A. MBA Program Director and Associate Professor of Management & International Business Western Carolina University Lee

More information

The Network Approach to Inventory Management

The Network Approach to Inventory Management The Network Approach to Inventory Management Getting Accurate Inventory Information Across the Entire Supply Chain Stream Creates Healthy Companies A GT Nexus White Paper The Inventory Challenge The problem

More information

Six Big Things to Watch in Marketing in 2013

Six Big Things to Watch in Marketing in 2013 Six Big Things to Watch in Marketing in 2013 1 Technology is the catalyst for new marketing trends 2 3 4 5 Technology isn t inventing completely new things it s inventing new expectations about things

More information

Best Sales Leadership Development Program

Best Sales Leadership Development Program Brandon Hall Winner 2012 Best Sales Leadership Development Program 2 Business Conditions & Business Needs 3 Overview and Outcomes 5 Design and Delivery 7 Measureable Benefits Business Conditions & Business

More information

VMware Cloud Automation Technology Consulting Services

VMware Cloud Automation Technology Consulting Services VMware Cloud Automation Technology Consulting Services VMware Professional Services Unlocks IT Agility through Cloud Automation The biggest hurdle [that CIOs face as they move infrastructure and applications

More information

Analytics for Oil & Gas

Analytics for Oil & Gas Analytics for Oil & Gas Table of Contents Project Delivery. 3 Sales & Operations. 5 Resources. 8 Finance. 10 Contact Us. 14 2 Are you tracking and maximizing the profitability of every project? Don t let

More information

Industrial Productivity Assessment Or One ofthe best ways to save energy is to find ways to produce more product!

Industrial Productivity Assessment Or One ofthe best ways to save energy is to find ways to produce more product! Industrial Productivity Assessment Or One ofthe best ways to save energy is to find ways to produce more product! Daniel Welch, P.E. Process Engineering Consultant Advanced Energy Raleigh, North Carolina

More information

The Contact Center: Low-Cost Driver or Strategic Differentiator?

The Contact Center: Low-Cost Driver or Strategic Differentiator? The Contact Center: Low-Cost Driver or Strategic Differentiator? Prepared by: Telerx 723 Dresher Road Horsham, PA 19044 1.800.2TELERX www.telerx.com Contact center work has historically been viewed as

More information

Genpact Service Contract Analytics Extended Warranty Week

Genpact Service Contract Analytics Extended Warranty Week Genpact Service Contract Analytics Extended Warranty Week Presentation Title Goes Here Aug 2012 Extended Warranty Why is it important? Contract Sales / Product Standard Warranty Preparation Management

More information

Putting the Customer at the Heart of our Companies

Putting the Customer at the Heart of our Companies Putting the Customer at the Heart of our Companies HARNESSING INNOVATIVE TECHNOLOGY TO BUILD LONG-TERM CUSTOMER RELATIONSHIPS 25/06/2014 1 What s Next For BI? A Strategic Outlook Into Current Trends &

More information

A Capability Model for Business Analytics: Part 3 Using the Capability Assessment

A Capability Model for Business Analytics: Part 3 Using the Capability Assessment A Capability Model for Business Analytics: Part 3 Using the Capability Assessment The first article of this series presents a capability model for business analytics, and the second article describes a

More information

The digital customer experience

The digital customer experience 2014 Survey The digital customer experience Learn what consumers think and what companies still need to improve. Table of Contents Introduction....3 The digital customer experience overall....4 What the

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

Revenue Management : Pricing : Scheduling : Consulting

Revenue Management : Pricing : Scheduling : Consulting Revenue Management : Pricing : Scheduling : Consulting Air Cargo 60 35% 32 3.5 Is a USD 60 billion business _ Transports 35% of the value of goods traded internationally _ Supports 32 million jobs _ USD

More information

THE OPPORTUNITIES OF BIG DATA CREATING A DATA ECO-SYSTEM UNLOCKING BIG DATA VALUE

THE OPPORTUNITIES OF BIG DATA CREATING A DATA ECO-SYSTEM UNLOCKING BIG DATA VALUE BIG DATA VALUE WITH ROZETTA HERCULES + ATHENA THE OPPORTUNITIES OF BIG DATA Every business generates data. It s increasing in size, speed and variety fuelled by the explosion of new devices and internet

More information

Maximizing Customer Retention: A Blueprint for Successful Contact Centers

Maximizing Customer Retention: A Blueprint for Successful Contact Centers Maximizing Customer Retention: A Blueprint for Successful Contact Centers Sponsored by Table of Contents Executive Summary...1 Creating Loyal Customers: A Critical Company Goal...1 Causes of Customer Attrition...2

More information

Aerospace in Washington State. Impact Washington NIST-MEP Affiliate

Aerospace in Washington State. Impact Washington NIST-MEP Affiliate Aerospace in Washington State Impact Washington NIST-MEP Affiliate Washington Aerospace Fast Facts Near 100-year legacy Over 1,350 companies WASHINGTON STATE 132,500+ in aerospace related employment 94,200

More information

Focus should be on the value of big data, not technical points. Leveraging big data will require changing some long-held paradigms

Focus should be on the value of big data, not technical points. Leveraging big data will require changing some long-held paradigms GIL 2012: Silicon Valley Bill Franks, Chief Analytics Officer, Global Alliances, Teradata & Author, Taming The Big Data Tidal Wave (Wiley, April 2012) Future-proofing Performance and Profitability: Success

More information

Building a Solid Business Case for CRM

Building a Solid Business Case for CRM Building a Solid Business Case for CRM Siska Bossuyt CRM Coach JEZZUP September, 2014 Main objectives Challenges on your way. Starting point is often not known, basic data not measured Comparison before/after

More information

IoT Changes Logistics for the OEM Spare Parts Supply Chain

IoT Changes Logistics for the OEM Spare Parts Supply Chain JANUARY 23, 2014 IoT Changes Logistics for the OEM Spare Parts Supply Chain By Ralph Rio and Steve Banker Keywords Internet of Things (IoT), Predictive Maintenance, Logistics, Spare Parts, Depot, OEM Overview

More information

Planning, Forecasting & Process Optimization. Is Your Supply Chain a Strategic Growth Enabler?

Planning, Forecasting & Process Optimization. Is Your Supply Chain a Strategic Growth Enabler? Planning, Forecasting & Process Optimization Is Your Supply Chain a Strategic Growth Enabler? Erich L. Gampenrieder, Head Global Supply Chain CoE, KPMG Trends & Call for Growth Support Agenda 1 Trends

More information

Citi. Integrated Freight Processing for the U.S. Government. A powerful e-solution for managing and paying transportation-related expenses

Citi. Integrated Freight Processing for the U.S. Government. A powerful e-solution for managing and paying transportation-related expenses Citi Integrated Freight Processing for the U.S. Government A powerful e-solution for managing and paying transportation-related expenses Finally a better way to receive, audit and pay freight invoices

More information

Making Big Data Analytics Fast and Easy Big Data Not Delivering? Context is the key. www.optier.com

Making Big Data Analytics Fast and Easy Big Data Not Delivering? Context is the key. www.optier.com Making Big Data Analytics Fast and Easy Big Data Not Delivering? Context is the key. www.optier.com Making Big Data Analytics Fast and Easy Big Data Not Delivering? Context is the key. Table of Contents

More information

Internet of Things. Opportunity Challenges Solutions

Internet of Things. Opportunity Challenges Solutions Internet of Things Opportunity Challenges Solutions Copyright 2014 Boeing. All rights reserved. GPDIS_2015.ppt 1 ANALYZING INTERNET OF THINGS USING BIG DATA ECOSYSTEM Internet of Things matter for... Industrial

More information

DHL Door-To-More UNLOCKING THE POTENTIAL OF DIRECT DISTRIBUTION

DHL Door-To-More UNLOCKING THE POTENTIAL OF DIRECT DISTRIBUTION DHL Door-To-More UNLOCKING THE POTENTIAL OF DIRECT DISTRIBUTION 2 DHL Door-To-More TM DHL Door-To-More 3 DHL DOOR-TO-MORE The seamless intercontinental door-to-door distribution solution that delivers

More information