Internet Solutions Channel Partner Product Guide

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1 Internet Solutions Channel Partner Product Guide

2 Contents Carrier services Satellite 3 Fixed Network Infrastructure 4 Wireless Network Infrastructure 5 Connectivity services Enterprise Internet Access 8 Broadband 8 AlwaysOn Wi-Fi Hotspots 8 MPLS VPN 9 InfoConnect 9 APN - Access Point Name 9 (3G/HSPA access) Communication Services Voice 12 Messaging 13 Collaboration 14 Cloud services IP and Security Solutions 18 Cloud Managed Services 20 Hosting and Co-location 22

3 Carrier Services 1

4 CARRIER Services solution portfolio 2 SATELLITE Fixed Network Infrastructure Wireless Network Infrastructure Standard Xtend

5 CARRIER Services 3 SATELLITE The IS VSAT offering ensures converged communications, always-on connectivity, anywhere, anytime access across multiple geographies. Allowing clients to extend their VPN into Africa via a dedicated always on satellite connection. The IS VSAT offering also allows for our clients to build resillient networks utilising the VSAT Business Continuity product for last mile redundant termination. Very small aperture terminal (VSAT) is a two-way satellite ground station with a dish antenna that is smaller than three metres. The VSAT services are fully integrated into IS terrestrial MPLS network with main hubs located in South Africa, Nigeria and Germany. The service is scalable and flexible up to 18 Mbps downstream and 4 Mbps upstream, with bandwidth configurable from 8 kbps to 18 Mbps in 1 kbps increments.

6 CARRIER Services 4 Fixed Network Infrastructure IS Fibre is a layer-agnostic service, provided to clients as a last mile service, in order to provision Internet Solutions Access, MPLS and independent point-to-point services over our next generation network (NGN). IS Fibre delivers fast, uninterrupted, dedicated connectivity with high reliability and performance for business critical applications. The solution is a true redundant network and is quick to deploy and has the ability to grow as your business needs grow. We partner with major providers in South Africa to reach every corner of South Africa. These include ethekwini Metro Connect, Neotel services and Telkom Metroclear service.

7 CARRIER Services 5 Wireless Network Infrastructure Wi-Band is the latest advancement in business connectivity from Internet Solutions, delivering uninterrupted connectivity and reliability. Wi-Band is dependable, cost-effective and 100% future-proofed, providing fast, secure wireless connectivity. IS fully manages your connectivity, giving you independence from thirdparty technology and systems, and maximising your service levels. There are two offerings; Standard The Wi-Band Standard offering provides businesses with a last mile link of between 256 kbps and 10 Mbps, with a coverage radius of up to 5 km. This option supplies coverage through point-to-multipoint technology. Xtend The Wi-Band Xtend offering provides businesses with a last mile link of between 10 Mbps and 200 Mbps with an unlimited* coverage distance. The Xtend options provide coverage through point-to-point technology. *NOTE: IS will perform a line-of-sight survey at the location to confirm service availability.

8 Connectivity Services 6

9 Connectivity SERVICES Solution Portfolio 7 Enterprise Internet Access Broadband AlwaysOn Wi-Fi Hotspots MPLS VPN InfoConnect APN - Access Point Name (3G/HSPA access)

10 Connectivity SERVICES 8 Enterprise Internet Access Enterprise Internet Access (EIA) provides enterprise clients with dedicated, reliable and cost effective internet connectivity. EIA offers scalable and high performing internet access to cater for a wide range of business needs. EIA is one of the leading internet access products currently available in the corporate market with an unrivalled service experience within the industry. EIA promises key business requirements such as low latency, minimum packet loss, throughput guarantees and network uptime. Broadband Internet Solutions (IS) is one of South Africa s largest providers of fixed broadband services, offering reliable, scalable and cost effective internet connectivity. Whether your business is looking for high-speed internet access over fibre or DSL, capped or uncapped with unshaped or controlled access, IS has a broadband package to suit your every need. IS is committed to providing unparalleled support and reliability to every client, ensuring complete satisfaction and a lasting relationship for years to come. AlwaysOn Wi-Fi Hotspots AlwaysOn is South Africa s largest Wi-Fi hotspot network with more than hotspots located around the country and international roaming capabilities in 110 countries via more than 1 million hotspots globally. AlwaysOn provides high-speed, reliable Wi-Fi Internet access in hotels, restaurants, banks, shopping malls and more. There are various business models available: Free-to-Owner, Free-to-Guest, Limited Free Access and Corporate Access.

11 Connectivity SERVICES 9 MPLS VPN MPLS VPN gives your business the ability to securely communicate between branches. MPLS VPN provides secure, resilient and scalable IP connectivity anywhere in South Africa, Africa or the world, over a single managed network. Fully converged and flexible IP foundation, MPLS VPN easily meets the changing needs of businesses, and provides priority status to business critical applications. Furthermore, performance and availability are guaranteed through our all-encompassing service level agreements. The solution incorporates five classes of service for your varying traffic types: Voice, Video conferencing, Platinum, Gold and Silver. InfoConnect This service was designed to seamlessly provide connectivity from any of our corporate clients to the service providers with whom they have, or wish to have, a working relationship. InfoConnect links clients to 3rd party service providers through the IS network in a secure, reliable and resilient way. With just a single link into the IS MPLS network, clients are able to access multiple service providers across a diverse range of industries, which provide business critical services and applications. These services range from Banking, Card Switching, and Credit Vetting to Vehicle Tracking and Cellular Providers. APN - Access Point Name (3G/HSPA access) Organisations needing to provide secure access to their remote devices or mobile workforce can easily control access back to their corporate network via their own Access Point Name (APN). The IS APN is an extension of the IS MPLS network to include the GSM networks across all available providers. Seamless management and control is provided via an online portal, offering detailed reports on a per user basis.

12 Communication Services 10

13 Communication Services Solution portfolio 11 VOICE VoIS VoIS SLA VoIS Local Number Service Cloud Telephony Hosted IP PBX Hosted IP Contact Centre Inbound Contact Centre Geographic Number Portability MESSAGING Hosted Hosted Exchange IS Integrated Services Branding and Signature Management Security Anti Virus/Anti Spam Archiving IS Fax IS SMS Collaboration Web Conferencing IS Audio Conferencing Hosted Video Conferencing VoIS Telecommunications Expense Management Instant Messaging and Presence Mobile Device Management

14 Communication Services 12 VOICE Cost effective, carrier-grade voice and telephony IP services extending to the contact centre and mobile environment. VoIS VoIS offers carrier-grade service with a full telecommunications suite. IP voice communication delivers inbound and outbound routing of voice traffic through IS robust network and VoIP platform instead of through traditional fixed-line or mobile operators. Calls are delivered at toll quality, in line with service agreements. VoIS SLA VoIS SLA is a punitive agreement providing guaranteed quality and performance metrics for voice calls made over the IS network. It includes network availability, reporting and call capture rates. VoIS Local Number Service Allow inbound and outbound calls to users abroad with a local country number display. Cloud Telephony Hosted IP PBX HIP delivers a full suite of voice features and centralised routing, switching and PBX intelligence, from the handset to termination point over IS MPLS network, enabling you to replace existing PBX infrastructure with a fully managed, cloud-based IP PBX solution delivered from VoIS platform. Hosted IP Contact Centre Secure and fully managed hosted contact centre solution, including SIP trunking, system management, proactive remote monitoring and contact centre engineering services on a SaaS consumption model. Inbound Contact Centre Inbound 0800/0860 calls are carried over IS MPLS VPN with intelligent call routing and terminated locally or abroad enabling cost savings and per second billing. Geographic Number Portability Enables porting of telephone numbers to the cloud on the VoIS network, resulting in consolidated and scalable inbound services with the benefit of converged voice and data.

15 Communication Services 13 messaging Hosted messaging platforms including , fax and SMS provide availability across multiple devices and reduce the need for in-house technology infrastructure and capability. Hosted Hosted Exchange Fully managed, secure and multi-tenanted Hosted Exchange solution delivered from the cloud. This best of breed collaboration technology combined with full Microsoft Exchange capability is delivered through secure HTTPS and provides calendaring, tasks, delegation and mobile connectivity. IS Integrated Services Feature-rich, cloud , security, collaboration and archiving solution. Single platform delivers 25 GB mailbox, shared calendaring, 10 year archive storage, spam, virus and phishing protection with high availability SLA. security Anti Virus/Anti Spam Cloud-based security solutions provide anti-virus, anti-spam, content and image control with 99.9% service uptime. Archiving SaaS archiving solutions ensure mail retention, compliance and continuity needs are met with unlimited, easily accessible and tamper proof archiving. IS Fax Hosted, fax over IP service offers a cost effective, secure and robust fax-to- solution. IS SMS IS Cloud combines mobile technology applications, platforms and services to enable delivery of messaging technologies. We deliver full service outlook/broadcast/alert and short code SMS services. Branding and Signature Management branding, campaign and signature management as a stand-alone service or part of a hosted solution set.

16 Communication Services 14 Collaboration Improving productivity and responsiveness with real-time interaction regardless of location through audio, visual, web collaboration and instant messaging solutions. Web conferencing Cloud-based collaboration platform comprises five proven, cost-effective and fully hosted applications including chat, meeting, event, training and support centre enabling realtime collaboration. IS audio conferencing Audio conferencing delivers toll quality IP conferencing capability as a cloud-based, ondemand solution. Hosted video conferencing Video conferencing is delivered over a multi-point cloud bridge providing a high quality video service that is device and technology agnostic. VoIS Telecommunications expense management IS delivers proactive technical administration, call accounting reporting, call budget management and ongoing system maintenance to ensure full visibility of telephony costs. Instant messaging and presence Hosted, fully managed solution including presence, instant messaging, audio/video calling and a rich online meeting experience including PC-audio, video and web conferencing. Mobile Device Management Comprehensive central mobile security, device, content and application management ensures protected information across devices through a locally deployed SaaS solution. MDM delivers seamless integration and comprehensive auditing capability.

17 Cloud Services 15

18 Cloud Services solution PORTFOLIO 16 IP and Security Solutions Managed Firewalls Outsourced Load Balancer Intrusion Protection Solution Secure Connect Secure Connect Lite Web Filter Anti-virus ADSL Secure Cloud Web Security Vulnerability Scan Penetration Testing and Forensic Audits Hosting Traffic Streaming Cloud Managed Services Application Services Microsoft Licences Cloud Desktop Infrastructure Services Virtual Data Centre Virtual Server Cloud Managed Backup Attix5 Managed Backup Cloud Monitoring Cloud Managed Hosting (Silver) Cloud Managed Hosting (Gold) Shared Hosting Cloud Balancer Compute-as-a-Service Consumer Virtual Machine Hosting and Co-location Shared Rack Space Co-location Vault Managed SAN Structured Cabling Secure Rack Cloud Rack

19 Cloud Services 17 IS Cloud Services gives businesses the flexibility and agility needed to easily scale up or down depending on requirements. IS rapidly deployable co-location space, virtual servers or firewall services extend businesses into the cloud, providing unprecedented reach into African and global markets. Cloud computing is still seen as a relatively complex technology evolution, although many organisations are rapidly realising the benefits of embracing this new model. IS Cloud Services encompasses a combination of co-location, security, software-as-a-service and managed services. These tools ensure businesses can move to a solution that is fully managed by IS, and allow true cloud benefits to be realised. IS offers the full suite of hosting and security solutions, including shared co-location space, managed virtual servers and firewalls, and vaulted environments. With eleven multiple, robust, content-rich, world-class data centres across five countries, comprising six in South Africa, two in London and three in Africa, clients are able to choose geographically suitable locations for their primary and data recovery environments. The IS Cloud Services team combines the latest technology with years of cloud experience to provide businesses with complete solutions that simplify the move to cloud computing and provide peace of mind from the transition phase to final implementation.

20 Cloud Services 18 IP and security solutions Managed firewalls Protect your network with a fully managed, hosted and supported, outsourced firewall hosted in IS data centres. Built with high levels of redundancy to provide robust offsite perimeter protection using Fortinet technology. Outsourced load balancer This high availability load-balancing solution provides automatic failover for any application distributed across multiple servers or geographies to ensure uptime and infrastructure optimisation. Intrusion protection solution Additional security to the perimeter firewall is provided by the fully hosted and managed intrusion protection solution (IPS). It provides additional security on an MLPS network by protecting against denial-ofservice attacks and malware, and detecting and reporting on suspicious network activity. Secure Connect Secure and convenient access to the enterprise network is provided for remote or mobile workers. Implanted alongside an outsourced firewall, Secure Connect provides maximum security with two-factor authentication. Secure Connect Lite Remote access to central office resources is offered through a low cost SSL VPN solution where users perform two-factor authentication with the ADSL secure firewall device using a token generation app running on their mobile phone. Web filter This FortiGate-based Web filtering solution provides policy-based URL blocking, blacklisting and reporting on the network. It blocks end-users from browsing non-productive websites to reduce unnecessary bandwidth utilisation and increase productivity. Anti-virus This FortiGate-based anti-virus technology is a gateway virus detection system, monitoring incoming and outgoing Internet traffic on your network to stop malware at the network edge. ADSL Secure Security for business DSL clients is provisioned via an onsite FortiGate firewall provided by IS, with managed firewall and Web filter.

21 Cloud Services 19 IP and security solutions Cloud Web Security Ensure protection from blended threats with a cloud-based security solution. Web users are protected with a range of granular, policy-based services, including anti-virus, anti-malware, anti-spyware, Web filtering and usage reporting while ensuring no visible latency. Vulnerability Scan Receive threat detection against hackers, crackers, Trojans and viruses from a fully automated and managed outsourced solution. Penetration testing and forensic audits Penetration testing identifies and prioritises security risks, enabling information security professionals to prioritise remediation efforts to anticipate and prevent unauthorised access to valuable information assets. Forensic audits allow companies whose systems have been penetrated to analyse security weaknesses that were exploited, and information accessed or changed. This data is collected, preserved and presented in a manner acceptable in a court of law. Hosting traffic IS offers itemised data transfer charges from server to Internet or vice versa (whichever is higher). Streaming IS live streaming solutions are specially designed to provide organisations that deliver live streaming media (e.g. radio stations) with a state-of-the-art streaming distribution network. The service is built on IS carrier-grade backbone, which integrates the latest contentdelivery technology. IS provides customised streaming services for radio, corporate result announcements, events and e-learning.

22 Cloud Services 20 Cloud Managed Services Application services Microsoft licences Consumption-based Microsoft licensing allows clients a monthly billing model for the consumption of operating system, SQL Server, Office Forefront Security. Cloud Desktop Using IS platform-as-a-service infrastructure, clients can provide users with access to a Windows desktop running popular Microsoft Office products, as well as other application suites, via a remote desktop service over their enterprise connection or over the Internet via VPN.

23 Cloud Services 21 Cloud Managed Services Infrastructure services Virtual Data Centre Consumption-based Virtual Data Centre allows clients to order, configure and provision data centre computing infrastructure, as it is needed. This includes servers, storage, monitoring and connectivity components. This provides significant cost savings, rapid deployment, high availability and increased flexibility of your server environment. Virtual Server IS Virtual Server platform provides a secure, high performance and fault tolerant environment for a wide range of possible applications. Automated high availability and performance optimisation, RAID protected SAN storage and 24/7 monitoring and support ensures clients can configure and upgrade servers and resources as needed. Outsourced firewall and MPLS are optional extras. Cloud Managed Backup Secure, automated disk-to-disk backup and recovery solution offered on robust storage infrastructure. Ensures network efficiency, central management, policy based control and ease of use. Attix5 Managed Backup Secure automated backup system for the data. Three solution variants include: backups at IS data centre, backups onsite with hardware and leased software from IS, or onsite with replication to IS data centre. Cloud Monitoring Fully managed cloud-based monitoring provides a real-time view of critical components on client sites including WAN and LAN links and devices, servers, applications, data centres, power systems, end-user devices and printers, each monitored by a custom probe. This enables speedy response to failures and proactive management of capacity to prevent failures. It also provides ITIL aligned inputs to the capacity planning process. Cloud Managed Hosting Silver Fully managed hosted servers on leading infrastructure with superior connectivity. Cloud Managed Hosting Silver, provides unrestricted remote access for small to medium businesses along with access to server availability and performance data through the Customer Zone. Cloud Managed Hosting Gold Hosted servers on leading infrastructure with superior connectivity. Cloud Managed Hosting Gold, provides unrestricted remote access along with access to server availability and performance data through the Customer Zone. IS ensures uptime is maximised and infrastructure maintained for clients critical hosted applications. Shared Hosting The ultimate fully managed hosting environment, with server monitoring and backups included. Comprehensive server management ensures maximum availability. Clients have a choice of Microsoft or Linux hosting environments, with a variety of options for databases, ASP, php, web-statistics and boxes. All solutions are secured with the best available security technology: firewall, antispam, anti-virus and server security access. Cloud Balancer IS has built local infrastructure in multiple locations and transparently redirects users to appropriate resources to achieve unparalleled availability with proximity-based resources. Compute-as-a-Service Compute-as-a-Service provides public cloud infrastructure on a consumptionbased billing model. Dynamically customise CPU, RAM and storage for each server and only pay for what you use. Consumer Virtual Machine Virtual machines hosted in a secure and scalable environment allows for the selfprovisioning of public cloud services on an hourly-billing basis.

24 Cloud Services 22 Hosting and co-location Shared Rack Space Deploy dedicated hardware within a chosen IS data centre, whether client-owned or leased servers. Connect to the hosting network to serve traffic to the Internet, or to the client s MPLS network. Co-location Lockable cabinets for clients that require additional security within the chosen IS data centre. The solution comprises dedicated quarter, half and full racks that offer 10U, 20U and 42U of secure space respectively. Remote power and access are optional extras, giving clients enhanced control of their servers. Vault Secure hosting cage enclosing 4.32 m² secured space. Wired cabinets with lockable front and rear doors, along with a biometric scanner for access control ensure high security. In addition, server fail-over functionality is provided. Vault solutions provide 24/7 IS support and additional remote management is available as a value-added service. Structured Cabling Structured cabling solutions allow for physical copper or fibre connections between carriers and co-location customers in our data centres. Diverse routes can be offered to ensure additional resilience in the data centre. Secure Rack Biometric access controlled racks use advanced fingerprint technology to control access to front and rear rack doors. Physical security is delivered along with power, connectivity, cooling and redundancy. Cloud Rack Rack space is provided in two separate IS data centres with single or dual-path fibre connectivity between the two hosting facilities extending the hosting network. Managed SAN Enterprise-class storage capacity is provided in a redundant storage network with best practice backup and high availability features. Connect to the hosted environment with high performance fibre channel interfaces.

25 ContACT DETAILS GAUTENG GENERAL ADMISSION QUERIES Vanesh Joseph SALES, PRICING AND QUOTES Your Account Manager and/or Regional Sales Manager CHANNEL SALES MANAGER Michelle Goor WESTERN CAPE Your Account Manager and/or Regional Sales Manager KWAZULU-NATAL Your Account Manager and/or Regional Sales Manager EASTERN CAPE Your Account Manager and/or Regional Sales Manager ALL REGIONS SUPPORT ESCALATION

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