User Guide Lumia with Windows 10 Mobile

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1 User Guide Lumia with Windows 10 Mobile Issue 1.1 EN-US

2 About this user guide This guide is the user guide for your software release. Important: For important information on the safe use of your device and battery, read For your safety and Product and safety info in the printed or in-device user guide, or at before you take the device into use. To find out how to get started with your new device, read the printed user guide. For the online user guidance, videos, even more information, and troubleshooting help, go to support.microsoft.com, and browse to the instructions for Windows phones. You can also check out the support videos at Moreover, there's a user guide in your phone it's always with you, available when needed. To find answers to your questions and to get helpful tips, tap Lumia Help+Tips. If you re new to Lumia, check out the section for new users. For info on Microsoft Privacy Statement, go to aka.ms/privacy Microsoft Mobile. All rights reserved. 2

3 User Guide Lumia with Windows 10 Mobile Contents For your safety 5 Get started 6 Turn the phone on 6 Lock the keys and screen 7 Charge your phone 7 Your first Lumia? 10 Learn more about your phone 10 Set up your phone 10 Update your apps 11 Explore your tiles, apps, and settings 12 Navigate inside an app 14 Use the touch screen 15 Back, start, and search keys 18 Switch to your new Lumia phone 18 Basics 22 What s new in this release? 22 Get to know your phone 23 Accounts 30 Personalize your phone 35 Cortana 42 Accessibility 44 Take a screenshot 46 Extend battery life 46 Save on data roaming costs 48 Write text 49 Clock and calendar 54 Dual SIM 58 Browse your SIM apps 60 Store 60 People & messaging 64 Calls 64 Contacts 68 Social networks 73 Messages Camera 83 Open your camera quickly 83 Camera basics 83 Advanced photography 86 Photos and videos 88 Maps & navigation 90 Switch location services on 90 Find a location 90 Get directions to a place 91 Download a map to your phone 91 Positioning methods 92 Internet 93 Define internet connections 93 Connect your computer to the web 93 Use your data plan efficiently 94 Web browser 94 Search the web 97 Close internet connections 97 Troubleshoot internet connection issues 97 Entertainment 99 Watch and listen 99 FM radio Microsoft Mobile. All rights reserved. 3

4 Sync music and videos between your phone and computer 103 Games 104 Lifestyle apps and services 107 Office 109 Work with Word 109 Work with Excel 110 Work with PowerPoint 110 Write a note in OneNote 111 Access Office files through OneDrive 112 Use your phone like a PC with Continuum 112 Connect devices with Continuum 113 Work with Continuum 114 Use the calculator 114 Phone management & connectivity 116 Update your phone software 116 Use a secure VPN connection 117 Wi-Fi 117 NFC 118 Bluetooth 120 Memory and storage 122 Copy content between your phone and computer 126 Security 127 Wallet 133 Access codes 133 Troubleshoot connectivity issues 134 If your phone doesn't respond Microsoft Mobile. All rights reserved. 4

5 For your safety Read these simple guidelines. Not following them may be dangerous or against local laws and regulations. TURN OFF IN RESTRICTED AREAS Turn the device off when mobile phone use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or blasting areas. Obey all instructions in restricted areas. ROAD SAFETY COMES FIRST Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while driving should be road safety. INTERFERENCE All wireless devices may be susceptible to interference, which could affect performance. QUALIFIED SERVICE Only qualified personnel may install or repair this product. BATTERIES, CHARGERS, AND OTHER ACCESSORIES Use only batteries, chargers, and other accessories approved by Microsoft Mobile for use with this device. Third-party chargers that comply with the applicable USB requirements, and that can connect to your device USB connector, may be compatible. Do not connect incompatible products. KEEP YOUR DEVICE DRY Your device is not water-resistant. Keep it dry. GLASS PARTS The device screen is made of glass. This glass can break if the device is dropped on a hard surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of the device or attempt to remove the broken glass from the device. Stop using the device until the glass is replaced by qualified service personnel. PROTECT YOUR HEARING To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the speakerphone is in use Microsoft Mobile. All rights reserved. 5

6 Get started Take care of the basics, and have your phone up and running in no time. Turn the phone on Turn your phone on, and start exploring it. Press the power key until the phone vibrates. Turn the phone off Press and hold the power key, and drag the lock screen down Microsoft Mobile. All rights reserved. 6

7 Lock the keys and screen If you want to avoid accidentally making a call when your phone is in your pocket or bag, you can lock your keys and screen. You can also set the keys and screen to lock automatically. To lock your keys and screen, press the power key. Unlock the keys and screen Press the power key, and drag the lock screen up. Tip: If you can hide your navigation bar, you can also lock your keys and screen by double-tapping the bar. To turn this feature on, swipe down from the top of the screen, tap All settings > Personalization > Lock screen, and turn Double-tap the navigation bar to turn off the screen on. Hiding the navigation bar is not supported by all phones. For availability, go to wpfeatures. Set the keys and screen to lock automatically Swipe down from the top of the screen, tap All settings > Personalization > Lock screen, and under Screen times out after, select the length of time after which the keys and screen are locked automatically. Charge your phone Learn how to charge your phone. Charge your phone with a USB charger Your battery has been partially charged at the factory, but you may need to recharge it before you can turn the phone on for the first time. Make sure you use a compatible USB charger to charge your phone. The charger may be sold separately Microsoft Mobile. All rights reserved. 7

8 1. Plug a compatible charger into a wall outlet, and connect the cable to your phone. 2. When the battery is full, disconnect the charger from the phone, then from the wall outlet. You don't need to charge the battery for a specific length of time, and you can use the phone while it's charging. If the battery is completely discharged, it may take several minutes before the charging indicator is displayed. Tip: You can use USB charging when a wall outlet is not available. Data can be transferred while charging the device. The efficiency of USB charging power varies significantly, and it may take a long time for charging to start and the device to start functioning. Make sure your computer is turned on. First connect the USB cable to the computer, then to your phone. When the battery is full, first disconnect the USB cable from your phone, then from the computer. The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the talk and standby times are noticeably shorter than normal, replace the battery. To replace a non-removable battery, take the device to the nearest authorized service facility Microsoft Mobile. All rights reserved. 8

9 Charge your phone wirelessly No need to connect to a charger every time you need to charge your phone charge wirelessly instead. Just place your phone on a wireless charger, and it immediately starts charging. Wireless charging is not supported by all phones. For availability, go to mobile/support/wpfeatures. You may need a wireless charging cover for wireless charging to work. The cover may be included in the sales box, or it may be sold separately. Only use original Lumia wireless charging covers designed for your phone. Wireless chargers are sold separately. The charging areas on the phone and the charger need to touch, so make sure you align the phone and charger properly. Not all phone models fit in all chargers. Use only wireless chargers compatible with your device. Nokia Lumia: Charge wirelessly Figure 1: Nokia Lumia: Charge wirelessly 1. Make sure the wireless charger is plugged in. 2. If your phone needs a wireless charging cover, make sure it s properly attached to your phone. 3. Place your phone on the wireless charger so that the charging areas touch. 4. When the battery is full, remove your phone from the charger. Warning: Make sure there s nothing between the charger and the device. Do not attach any objects, such as stickers, on the device surface near the charging area. For more information on wireless charging, see the user guide of your charger Microsoft Mobile. All rights reserved. 9

10 Your first Lumia? Let s get started. Set up your new phone, explore your phone s views and menus, and learn how to use the touch screen. Learn more about your phone When you want to learn more about your phone, or if you're unsure how your phone should work, there are several support channels for you to check. To help you get the most out of your phone, there's a user guide in your phone with additional instructions. Tap Lumia Help+Tips. You can also go to where you can find: Troubleshooting information Instant answers for questions you may have Discussions News on apps and downloads Software update information Further details about features and technologies, and the compatibility of devices and accessories Troubleshooting and discussions may not be available in all languages. For support videos, go to If you re new to Lumia, remember to also check out the Get started app. Set up your phone Make the most out of your phone s features from the get-go. When you turn your phone on for the first time, your phone guides you to set up your network connections, phone settings, and Microsoft account in one sitting. You need a Microsoft account to back up and restore your phone, to buy, install, and update apps, and to access some Microsoft services, such as: Xbox Groove and Movies & TV OneDrive Hotmail 2016 Microsoft Mobile. All rights reserved. 10

11 Outlook If you already created an account for one of Microsoft services, such as Xbox Live, Hotmail, or Outlook, those credentials are valid as a Microsoft account and you can use them to sign in. You can use the same username and password on your computer and phone. 1. Turn your phone on, and follow the instructions shown on your phone. 2. When asked, create a Microsoft account, or sign in to an existing one. Make sure you remember the credentials for the Microsoft account you added to your phone. You need them if you want to reset your phone or change the reset protection settings. Reset protection prevents a thief from resetting and reusing your phone if your phone gets stolen. Tip: You can also create a Microsoft account later. Swipe down from the top of the screen, and tap All settings > Accounts > Your and accounts > Sign in with a Microsoft account instead. Parents must approve the account for children under the age of 13. To approve the account, swipe down from the top of the screen, tap All settings > Accounts > Your and accounts > Sign in with a Microsoft account instead, sign in with your child s account, and follow the instructions shown on the phone. You can also create or manage your account at account.microsoft.com. 3. Fill in your account details. 4. Type in your phone number or an alternative address. They are used to send you a one-time verification code and to protect your data. 5. When asked, type in your address or the last 4 digits of your phone number. 6. When you receive the code, type it in, and you are ready to back up your data and use your phone. Tip: If your screen turns off, press the power key, and drag the lock screen up. Update your apps App updates bring important bug fixes and new functionalities. To get the best out of your new phone, make sure your apps are up to date. 1. Tap Store. 2. Tap > Downloads and updates. Tip: By default, your phone automatically updates the apps when you re connected to Wi-Fi. 3. Tap Check for updates: > Update All. Turn off automatic updates Tap Store > Settings, and switch Update apps automatically to Off Microsoft Mobile. All rights reserved. 11

12 Explore your tiles, apps, and settings Everything you need is on 2 views: the start screen and apps menu. Fill the start screen with shortcuts to your favorite apps and the contacts you need the most, and find all your apps easily in the apps menu. The start screen consists of tiles, which are shortcuts to your apps, contacts, browser bookmarks, and more. Some tiles may show you notifications and updates, such as your missed calls, received messages, and the latest news To see all the apps on your phone, on the start screen, simply swipe left. To return to the start screen, swipe right Microsoft Mobile. All rights reserved. 12

13 Tip: To go back to the start screen from any view, tap the start key. The apps menu is the home to all your apps in neat alphabetical order. All the installed apps end up here. To look up an app in the apps menu, tap the search bar at the top of the screen, or tap a letter. Recently installed apps show up at the top of the apps menu. 2. To add an app shortcut to your start screen, in the apps menu, tap and hold the app, and tap Pin to Start. Check notifications and change settings quickly Swipe down from the top of the screen Microsoft Mobile. All rights reserved. 13

14 In the action center, you can quickly see notifications, such as your missed calls and unread s and messages, open the camera, and access all phone settings. Navigate inside an app There s more to your apps than meets the eye. To find more views in an app, swipe left. To discover more actions, use the options menu. In most apps, to go to another view, swipe left. Tip: To switch between views, you can also tap the tab heading at the top of the screen. Find more options in an app Tap or. In the options menu, you can find additional settings and actions that are not shown as icons Microsoft Mobile. All rights reserved. 14

15 Use the touch screen Explore your phone with a tap, swipe, or drag. Important: Avoid scratching the touch screen. Never use an actual pen, pencil, or other sharp object on the touch screen. To open an app or other item, tap the app or item. Tap and hold to open further options Place your finger on an item until the menu opens Microsoft Mobile. All rights reserved. 15

16 Tap and hold to drag an item Place your finger on the item for a couple of seconds, and slide your finger across the screen. Swipe Place your finger on the screen, and slide your finger in the direction you want. For example, swipe left or right between the start screen and the apps menu, or between different views in the apps. Scroll through a long list or menu Slide your finger quickly in a flicking motion up or down the screen, and lift your finger. To stop the scrolling, tap the screen Microsoft Mobile. All rights reserved. 16

17 Zoom in or out Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together. Lock the screen orientation The screen rotates automatically when you turn the phone 90 degrees. To lock the screen in its current orientation, swipe down from the top of the screen, tap All settings > System > Display, and switch Rotation lock to On. Screen rotation may not work in all apps or views Microsoft Mobile. All rights reserved. 17

18 Back, start, and search keys The back, start, and search keys help you navigate your phone. To see which apps you have open, tap and hold the back key. To switch to another app, tap the app you want. To close an app, tap at the top right corner of the app. To go back to the previous screen you were in, tap the back key. Your phone remembers all the apps and websites you've visited since the last time your screen was locked. To go to the start screen, tap the start key. The app you were in stays open in the background. If your phone has a large screen, to bring the action center closer to your thumb, tap and hold the start key. The screen goes back to the normal view automatically. To search the web or for items on your phone, tap the search key. If your phone has Cortana, to control your phone with your voice, tap and hold the search key, and say what you want to do. Or, to change the Cortana settings or use other Cortana functions, tap the search key. Cortana is not available in all regions and languages. For information on the supported regions and languages, go to To turn the vibration of these keys on or off, swipe down from the top of the screen, tap All settings > Extras > Touch, and switch Vibrate when I tap the navigation keys. on or off. Changing the vibration setting for incoming calls doesn t affect the vibration of the keys. Switch to your new Lumia phone Switch to your new Lumia easily learn how to transfer contacts, calendar, photos, videos, and other content to your new phone. Transfer content to your new Lumia phone There are nifty ways to transfer your photos, videos, and other important stuff from your old to your new phone. These instructions may not apply to all phone models and manufacturers. You may need to install some apps on your phone or computer for the transfer. Depending on what you need to install and how much content you are transferring, the transfer may take a while. Some file formats may not be transferred. Some third-party converter apps may be available to convert the files to a format that can be transferred Microsoft Mobile. All rights reserved. 18

19 For more information, go to Copy contacts using Bluetooth Have your nearest and dearest instantly at your fingertips. Use the Transfer my Data app to easily copy your contacts. Tip: If your old phone is a Lumia, or if you have previously backed up your contacts to your Microsoft account, to import your contacts from OneDrive, just sign in to your account on your phone. The contacts are imported automatically. Your old phone needs to support Bluetooth. The contacts on your old phone need to be stored in the phone memory, not on the SIM. 1. On your old phone, turn Bluetooth on, and make sure the phone is visible to other devices. 2. On your new Lumia, swipe down from the top of the screen, tap and hold, make sure Bluetooth is turned on, and pair your Lumia with your old phone. 3. On your new phone, tap Transfer my Data. 4. Tap continue. 5. Select your old phone from the list of paired devices, and follow the instructions shown on both phones. On your new phone, make sure the Contacts checkbox is selected. If your contacts are written in a language that is not supported by your new phone, the contact information may not be shown correctly. After you have copied your contacts, for the best experience and to save space on your phone, uninstall the Transfer my Data app. Transfer content using your Microsoft account If your old phone is a Lumia, the easiest way to transfer your contacts, calendar, and text messages to your new Lumia phone is your Microsoft account. Make sure that you have set up a Microsoft account on your old and on your new Lumia phones. 1. On your old phone, make sure you back up all the content you want to move to your new phone. To learn more about how to back up your phone, go to support.microsoft.com, and browse to the instructions for Windows phones. 2. On your new Lumia phone, to sign in to your Microsoft account, swipe down from the top of the screen, tap All settings > Accounts > Your and accounts > Sign in with a Microsoft account instead, and follow the instructions shown on the screen. The backed up content is automatically transferred to your new Lumia phone. Tip: You can also transfer photos, videos, or other files from your old phone to your new Lumia. On your old phone, add the files you want to OneDrive Microsoft Mobile. All rights reserved. 19

20 Transfer content using OneDrive Use the OneDrive app to upload your Office documents, photos, and videos to OneDrive. No matter if your old phone is a Windows phone, an Android phone, or an iphone, you can copy your files to your new Lumia. To easily upload and manage your content in OneDrive, download and install the OneDrive app from: Google Play for an Android phone App Store for an iphone Store for Windows phones (if not already in phone) Mac App Store for an Apple Mac support.microsoft.com for your PC You need a Microsoft account to sign in to OneDrive. OneDrive may not be available for all phone models. 1. On your old phone, open the OneDrive app. 2. Upload the files you want to transfer to your new phone. You can now sign in to OneDrive with your Microsoft account to access your content on any device and download it when you need it. Transfer Outlook content from an Android phone or iphone Use your Microsoft account to transfer your Outlook s, contacts, and calendar entries from your Android phone or iphone to your new Lumia. You need the Microsoft Outlook app on your Android phone or iphone. 1. On your old Android phone or iphone, add your Google or icloud account to your Outlook app. Make sure all the content you want to transfer to your new phone is synced to your account. 2. On your new Lumia, tap Outlook Mail > Get started > Add account. 3. Sign in to your Google or icloud account, and tap Ready to go. Your s, contacts, and calendar entries are automatically synced to your new phone. It may take a while before the content is available. Tip: You can also transfer photos and videos from your old phone to your new Lumia. On your Android phone or iphone, install the OneDrive app, sign in to the app using your Microsoft account, and add the files you want to OneDrive. For more information on how to sync your content using the Outlook app, go to support.microsoft.com, and browse to the instructions for Windows phones. Select the content you want to sync to your Lumia Tap Outlook Mail > > Accounts. Select an account, tap Change mailbox sync settings, and select what you want to sync under Sync Options Microsoft Mobile. All rights reserved. 20

21 Transfer content from a Symbian or S40 phone Use Nokia Suite to transfer your contacts, calendar entries, music, and photos from a Symbian or S40 phone to your Lumia phone. Make sure you have the latest Nokia Suite installed on your PC. You can download it from You need a Microsoft account to sign in to OneDrive. 1. Use a compatible USB cable to connect your Symbian or S40 phone to your PC. 2. Open Nokia Suite on your PC. 3. Select Copy content to Nokia Lumia, sign in to your Microsoft account, and follow the instructions shown on your computer. Your content is copied to OneDrive. Your photos are copied to the Pictures folder in OneDrive, and your contacts and calendar events to your Outlook.com account. 4. To access your photos, on your Lumia phone, tap Photos. To access other files, such as your music, on the start screen, tap OneDrive. Your contacts and calendar events are synced automatically. Tip: Your Symbian or S40 phone doesn t support Nokia Suite? Or want to transfer other content, such as your videos? You can also connect your phone to your computer and drag and drop the files you want to transfer onto your computer. If you have the OneDrive desktop app, drag and drop the files straight to the OneDrive folder for automatic upload Microsoft Mobile. All rights reserved. 21

22 Basics Personalize your phone, make the most out of your accounts and apps like OneDrive and Store, and learn the essentials from writing text to saving battery life. What s new in this release? Check some of the new things in this release at a glance. Set up Windows Hello Beta, a biometric authentication feature, and unlock your phone with one look. Connect your phone to a nearby monitor, keyboard, or a mouse, and use you phone like a PC with Continuum. Find stuff easily on the web with the new Microsoft Edge browser. Add a full-size background photo to your start screen and apps menu. Find your recently installed apps easily at the top of the apps menu. Find your settings quickly in the new setting groups. Expand the shortcut view to find more shortcuts in the action center. Act quickly on your notifications in the action center. For example, reply to a text message without opening the Messaging app. If your phone has a large screen, you can move the keyboard on the screen to write more easily with one hand. Check out the new Get started app, or use Cortana to find the information you need. Some of the features are not supported by all phones. For availability, go to Microsoft Mobile. All rights reserved. 22

23 Get to know your phone Your phone has 2 views: the start screen and the apps menu. To switch between the views, simply swipe left or right. Start screen: The animated live tiles show your missed calls and received messages, the latest news and weather forecasts, and more. Updates of your pinned contacts are shown on the tile, and you can view your contacts' details directly on the start screen. Apps menu: All your apps are listed here, all neatly ordered. If you have a lot of apps, to look one up, tap the search bar at the top of the screen. You can easily see your recently installed apps at the top of the apps menu. Switch between views and apps Not all your apps are on the start screen swipe to the apps menu to find them. Or check what s already running on your phone and switch between the apps. To see all the apps on your phone, on the start screen, simply swipe left. To return to the start screen, swipe right Microsoft Mobile. All rights reserved. 23

24 Tip: To find an app quickly, tap any letter in the apps menu, and in the following menu, tap the first letter or character for the app you want. View, switch between, and close open apps To view the open apps, tap and hold the back key want. To close the apps you no longer need, tap. To switch to an app, tap the app you at the top right corner of the app. Navigate the settings menu Swipe down from the top of the screen, and tap All settings. To go to a settings group, tap any settings group title, and select the group you want. To search for a particular setting, tap the search bar at the top of the screen, and start typing the name of the setting Microsoft Mobile. All rights reserved. 24

25 Hide the navigation bar when you don t need it All Lumia phones have 3 keys across the bottom:the back, start, and search key.you can hide this navigation bar from the start screen when you don t need it. Hiding the navigation bar is not supported by all phones.for availability, go to To hide the navigation bar from the start screen when it s not needed, swipe up from the bottom of the screen.to see the navigation bar again, swipe up. Change the navigation bar color You can change the navigation bar color to make it pop out better, or even match your theme.swipe down from the top of the screen, tap All settings > Personalization > Colors, and switch Apply color to navigation bar to On. Check notifications on your phone You can quickly check notifications, change some settings, or add shortcuts to some apps in the action center that opens from the top of the screen. The notification icon 1. Swipe down from the top of the screen. shows you have unread notifications. Tip: To see more shortcuts, tap Expand Microsoft Mobile. All rights reserved. 25

26 In this screen, you can: See your missed calls and recent unread s and messages Check any notifications, such as available app updates in Store Act quickly on notifications even without opening the app. You can, for example, reply to a text message straight from the action center. Open apps Quickly jump to all settings Tap a shortcut to easily turn some of the features on or off. Or, tap and hold a shortcut to change the settings of some features, such as Wi-Fi. 2. To close the menu, swipe up from the bottom of the screen. Delete a notification Swipe right on the notification. Personalize the action center Swipe down from the top of the screen, and tap All settings > System > Notifications & actions. To change a shortcut, tap the shortcut and the app you want. You can also select which notifications you want to receive and how. Change the volume If you have trouble hearing your phone ringing in noisy environments, or calls are too loud, you can change the volume to your liking. Use the volume keys on the side of your phone. The maximum volume level is 10. If you have connected headphones, the volume keys control both ringtone and media volume at the same time. The maximum volume level is Microsoft Mobile. All rights reserved. 26

27 Do not connect to products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to volume levels. Change the volume for media and apps Press a volume key on the side of your phone to see the volume status bar, tap, and tap the volume bar for media and apps to set the volume you want. The maximum volume level is 30. Switch to silent mode Press a volume key on the side of your phone, tap on the volume status bar, and tap. To turn silent mode off, on the volume status bar, set the volume you want. Turning silent mode on does not affect your alarms. If you want to rest, make sure you don t have any incoming alarms, or turn your phone off. Tip: Don t want to keep your phone in silent mode but can t answer right now? To silence an incoming call, press the volume down key. Turn the vibration on If you want your phone to vibrate, press a volume key on the side of your phone, tap on the volume status bar, and tap Vibrate off. To turn the vibration off, tap Vibrate on. Tip: To change other sound settings, swipe down from the top of the screen, and tap All settings > Personalization > Sounds. Tip: To turn the vibration of the back, start, and search keys on or off, swipe down from the top of the screen, tap All settings > Extras > Touch, and turn Vibrate when I tap the navigation keys. on or off. Changing the vibration setting for incoming calls doesn t affect the vibration of the keys Microsoft Mobile. All rights reserved. 27

28 Use your phone in airplane mode In places where you don't want to make or receive calls, you can still access your music, videos, and offline games if you switch airplane mode on. Airplane mode closes connections to the mobile network and turns your device's wireless features off. If supported by your device, the NFC payment and ticketing feature of the device may remain active. Comply with the instructions and safety requirements given by, for example, an airline, and any applicable laws and regulations. Where allowed, you can connect to a Wi-Fi network to, for example, browse the internet or turn Bluetooth on in airplane mode. 1. Swipe down from the top of the screen, and tap All settings > Network & wireless > Airplane mode. 2. Switch Status to On. Icons shown on your phone The status bar at the top of the screen tells you the current time, battery and signal strength, and much more. Tip: To see hidden icons, tap the status bar. Mobile signal strength Signal strength Your phone isn't connected to a mobile network. There is no SIM card in your phone. Your SIM card is locked. Airplane mode is turned on. Your phone is roaming outside your home mobile network. Cellular data connection Single letters, combinations of letters, or combinations of letters and numbers show the type of mobile network to which you're connected. Icons that show the network connection type may vary between regions and network service providers Microsoft Mobile. All rights reserved. 28

29 An EDGE data connection is open. A GPRS data connection is open. Your phone is connected to a 3G network. A high-speed (HSDPA/HSUPA) data connection is open. A high-speed (HSPA+/DC-HSDPA) data connection is open. Your phone is connected to a 4G network. Data is transferred over a cellular data connection. Wi-Fi connection A Wi-Fi connection is active. A cellular data connection is shared with other devices over Wi-Fi. Data is transferred over Wi-Fi. Bluetooth device Battery A Bluetooth device is connected to your phone. Battery power level The battery is charging. Battery saver mode is turned on. Battery power or state of the battery isn't currently known. Notifications You have unread notifications, such as new messages. To check the notifications, swipe down from the top of the screen. Profiles Vibrate mode is turned on. Silent mode is turned on. Cortana Quiet hours mode is turned on and Cortana is handling your calls and messages. Call forwarding Your calls are forwarded to another number or your voice mailbox. Location 2016 Microsoft Mobile. All rights reserved. 29

30 An app or service is using your location information. Driving mode Driving mode is turned on. Accounts Learn about your Microsoft account and what you can do with it. You need an account with Microsoft, such as an Xbox Live, Hotmail.com, or Outlook.com account, to get the most out of your device. Benefits of creating a Microsoft account With a Microsoft account, you can access Microsoft services with a single username and password on your computer or phone. You can also use the same username and password on your Xbox. Bring your phone to life and get connected to all Microsoft services with a Microsoft account. With your Microsoft account, you can, for example: Install apps and download content from Store Upload, store, and share pictures and documents using OneDrive Back up your contacts and other stuff on OneDrive Use Groove and Movies & TV Play Xbox games Get your avatar and gaming achievements on your phone, and add to them when you play games on your phone Keep track of and lock your lost phone with Find My Phone Make calls or chat using Skype To learn more about Microsoft account and what can you do with it, go to Microsoft Mobile. All rights reserved. 30

31 Create your Microsoft account Get the most out of your phone by creating a Microsoft account. If you didn t create a Microsoft account during the first start-up, you can always do it later. If you already have an Xbox Live, Hotmail.com, or Outlook.com account, or if you have created a Microsoft account on your Surface tablet or Windows PC, you don t have to create a new one just sign in with the username and password for that account. If you don t have a Microsoft account yet, you can create one with your phone. 1. Swipe down from the top of the screen, and tap All settings > Accounts > Your and accounts. 2. Tap Sign in with a Microsoft account instead > Create one. 3. Fill in your account details. Make sure you remember the credentials for the Microsoft account you added to your phone. You need them if you want to reset your phone or change the reset protection settings. Reset protection prevents a thief from resetting and reusing your phone if your phone gets stolen. 4. Type in your phone number or an alternative address. They are used to send you a one-time verification code and to protect your data. 5. Select how you want to get your one-time verification code. The verification code is required to confirm your identity. Your account and personal information are safe even if someone else finds your password because they don t have access to the other device or address you use to receive the verification code. 6. When asked, type in your address or the last 4 digits of your phone number. 7. When you receive the code, type it in, and you are ready to back up your data and use your phone. Tip: When you receive the code in a message, your phone shows the message notification for a while. To open the message, tap the notification. If the notification is not visible anymore, swipe down from the top of the screen to see it in the action centre, and tap it. To get back to the view where you can add the code, tap and hold the back key, and tap the correct view Microsoft Mobile. All rights reserved. 31

32 The Microsoft account that you create on your phone is your account on all your Microsoft devices and services. Parents must approve the account for children under the age of 13. To approve the account, swipe down from the top of the screen, tap All settings > Accounts > Your and accounts > Manage my Microsoft account, log in with your child s username and password, and follow the instructions shown on the phone. You can also create or manage your account at account.microsoft.com. Add an existing Microsoft account to your phone If you didn t sign in to your Microsoft account during the first start-up, you can add the account to your phone later and get your data and settings easily on all your devices. 1. Swipe down from the top of the screen, and tap All settings > Accounts > Your and accounts > Sign in with a Microsoft account instead. 2. Sign in with your existing Microsoft account username and password. Tip: You can also sign in using your existing Microsoft account phone number and password. 3. Select how you want to get your one-time verification code. The verification code is required to confirm your identity. Your account and personal information are safe even if someone else finds your password because they don t have access to the other device or address you use to receive the verification code. 4. When asked, type in your address or the last 4 digits of your phone number. 5. When you receive the code, type it in. Tip: When you receive the code in a message, your phone shows the message notification for a while. To open the message, tap the notification. If the notification is not visible anymore, swipe down from the top of the screen to see it in the action centre, and tap it. To get back to the view where you can add the code, tap and hold the back key, and tap the correct view. Set up My Family If you want to restrict your kids from downloading paid or age-rated content from Store, set up My Family. Xbox doesn't support child accounts in some countries or regions where Windows phones are available. With My Family, you can: Prevent your kid from using certain apps and accessing certain websites Restrict the hours during which the phone can be used Monitor what your kid does with their phone, and when 1. Go to account.microsoft.com/family, and log in to your Microsoft account. 2. Add your kid s account to My Family by sending an invitation to their address Microsoft Mobile. All rights reserved. 32

33 To change the settings for your kid s account, your kid must first accept the invitation. 3. Change the settings for your kid s account. For more My Family settings, go to account.microsoft.com/family. OneDrive Learn what OneDrive is and how to use it. OneDrive cloud storage Store your stuff in the clouds. You don't need to worry about freeing memory for your favorite or new apps. OneDrive is cloud storage for all your documents, photos, and music, so you can access, share, or restore them if needed. You can also set OneDrive to back up your stuff automatically, so when you take a photo or record a video, it's copied to your cloud album. With OneDrive, you can access your photos, documents, music, and more from your phone, tablet, or computer. Depending on the app, you can even continue working on a document right from where you left it earlier. There are several places where you can access your stuff on OneDrive. You can save photos to OneDrive in the Photos app, manage your documents in the Office apps, or play your music files in the Groove Music app. Save your photos and other stuff to OneDrive You can upload files saved on your phone to OneDrive for easy access from your phone, tablet, or computer. You need a Microsoft account to connect to OneDrive Microsoft Mobile. All rights reserved. 33

34 By default, your phone uploads your future photos or videos to OneDrive automatically. If you also want to save the photos you ve taken earlier to OneDrive, upload them manually. Upload a photo to OneDrive manually 1. Tap OneDrive. 2. Tap > Photos, select the photo you want to upload, and tap. Turn the automatic upload on Tap OneDrive > > Settings > Camera upload, and turn Camera upload on. Save a file to OneDrive Tap OneDrive > > This device. When working on a Word, Excel, or PowerPoint document, your files are saved automatically to OneDrive. You can continue working on the document right where you left it, on any device connected to your Microsoft account just open it from OneDrive. Tip: You can also upload files stored on your memory card. Tap OneDrive > > SD card, and select the file you want to upload. The memory card is not supported by all phones. For availability, go to Save a file back to your phone from OneDrive Tap OneDrive, browse to the folder where the file is located, and tap. Select the file you want to download, tap, and save the file in the folder you want. You can easily find your downloaded files in the File Explorer app. Share your photos and other stuff between your devices With OneDrive, you can easily access your photos, documents, and other stuff you have uploaded from any of your devices. To upload your photos, documents, or other stuff saved on your phone, tablet, or computer to OneDrive, you need to sign in to your Microsoft account. To access the uploaded content on another device, you need to sign in to the same Microsoft account that was used when uploading the content. To upload or download content, you need an internet connection. If you don't have a data plan, the data transmission costs may pile up quickly. For information about possible data costs, contact your network service provider. There are several places where you can access your stuff on OneDrive. On your phone, you can check your photos and videos in the Photos app, open your Office documents in the Office apps, or play your music files in the Groove Music app. On your tablet or computer, you can either manage your stuff online at onedrive.com, or you can use the OneDrive app and access OneDrive straight from your desktop. If you don't yet have the OneDrive app, you can download and install it from onedrive.com. Tip: With the OneDrive app on your computer, you can simply drag and drop the files you want to upload to the OneDrive folder in the file manager, such as Windows Explorer or Finder, and the files are automatically uploaded to OneDrive Microsoft Mobile. All rights reserved. 34

35 Troubleshoot account issues If you can t access your Microsoft account If you need to restore your username, go to account.microsoft.com, type in your phone number and password, and follow the instructions. If you need to restore your password, go to ResetPassword.aspx, and follow the instructions. Personalize your phone Learn how to personalize the start screen, and how to change ringtones. Personalize the start screen Make your start screen yours choose your background photo and pin your favorite apps and much more to the start screen. With live tiles, you can see updates on news, weather, finance, and more, immediately on your start screen without opening the app itself. Add a background photo 1. Swipe down from the top of the screen, and tap All settings > Personalization > Start. 2. Switch Background to My pictures, and tap Browse. 3. Tap a photo, crop it as you like, and tap. 4. Switch Choose style to Tile picture or Full screen picture. Tip: If you changed the style setting to Full screen picture, you can change the transparency of the tiles. Just drag the Tile transparency slider Microsoft Mobile. All rights reserved. 35

36 Change the tile color Swipe down from the top of the screen, and tap All settings > Personalization > Colors and a color. Tip: If you have a Microsoft account on your phone, you can share your color scheme, background, and other settings to all your Windows devices. Swipe down from the top of the screen, tap All settings > Accounts > Sync your settings, and switch Sync settings to On. Then switch Theme to On. Move a tile Tap and hold the tile, drag and drop it to the new location, and tap the screen. Resize or unpin a tile To resize, tap and hold the tile, and tap the arrow icon. The tiles can be either small, medium, or wide. The bigger the tile is, the more information it can show Microsoft Mobile. All rights reserved. 36

37 To unpin the tile, tap and hold the tile, and tap. Tiles are shortcuts to your apps. If you unpin the tile, the app is not deleted from your phone. Group tiles into folders Tap and hold the tile, and drag and drop it on top of the tile or folder you want to group it with. To open an app from the folder, tap the folder, then tap the app you want. To change the name of the folder, tap and hold the name, and type in the name you want. To remove a folder, unpin the tiles in it. Pin an app Swipe left to go to the apps menu, tap and hold the app, and tap Pin to Start Microsoft Mobile. All rights reserved. 37

38 Pin a contact Tap People, tap and hold the contact, and tap Pin to Start. When you pin contacts, their feed updates are shown on the tile, and you can call them directly from the start screen. Show more tiles on the start screen See more apps at a glance add one more column of tiles to your start screen. Or, remove a column to see your start screen tiles better. The number of columns you can have on your start screen depends on your phone. Swipe down from the top of screen, tap All settings > Personalization > Start, and switch Show more tiles to On or Off. You can now move and resize the tiles to your liking. Personalize the lock screen Change the lock screen to your liking. You can, for example, have your own favorite photo in the background. Add a background photo Swipe down from the top of the screen, and tap All settings > Personalization > Lock screen. Switch Background to My picture, and tap Browse. Select a photo, adjust it to get the best possible fit, and tap. Change the background photo Swipe down from the top of the screen, and tap All settings > Personalization > Lock screen. Tap Browse, select a photo, adjust it to get the best possible fit, and tap. Tip: You can also choose an app to show information on your lock screen, or let Bing shuffle photos there. Just change the setting for Background to your liking Microsoft Mobile. All rights reserved. 38

39 Decide which apps show notifications on the lock screen You can decide which app notifications, such as missed calls or new messages, you want to see on the lock screen. To choose an app to show the detailed status on the lock screen, swipe down from the top of the screen, tap All settings > Personalization > Lock screen, and under Choose an app to show detailed status, select the app. To choose an app to show the quick status on the lock screen, under Choose apps to show quick status, tap one of the placeholder icons, and select the app. Example: If you select the detailed status for Messaging, you can read your new messages and see their details on the lock screen. If you select the quick status, the notification on the lock screen tells you only the number of unread messages. Show the artist when playing music Press a volume key on the side of your phone. Change the glance screen settings With the glance screen, you can easily check the time and other content even when your screen is on standby. Some of the glance screen settings are not supported by all phones. 1. Swipe down from the top of the screen, and tap All settings > Extras > Glance screen. 2. Switch Mode to Always on. Add a background photo to the glance screen If you ve set a background photo to the lock screen, you can set it to appear on your glance screen too. Swipe down from the top of the screen, tap All settings > Extras > Glance screen, and turn Background photo on. Turn night mode on Swipe down from the top of the screen, tap All settings > Extras > Glance screen, and change the setting for Night mode to your liking. First, select the color for the text on the glance screen, or hide the glance screen completely for a certain time period. Then set the time when you want to have night mode on. Create a safe, fun start screen for kids You can let your kids use some apps on your phone without having to worry about them accidentally deleting your work , making online purchases, or doing anything else they 2016 Microsoft Mobile. All rights reserved. 39

40 shouldn't. Put selected apps, games, and other favorites for kids to enjoy in their own start screen. 1. Swipe down from the top of the screen, and tap All settings > Accounts > Kid's Corner. 2. Tap next, choose which content your kids can use, and follow the instructions. If you want to make sure your kid doesn t have access to your own start screen, you can set a sign-in PIN. As Microsoft Edge is not available in Kid's Corner, you don t have to worry about the websites your kids visit. Go to your own start screen Press the power key twice, and swipe up on your own lock screen. If you've set a sign-in PIN, type it in. Go back to the kid's start screen On your own lock screen, swipe left, and on the kid's lock screen, swipe up. Turn the kid's start screen off On your own start screen, swipe down from the top of the screen, tap All settings > Accounts > Kid's Corner, and switch Kid's Corner to Off. Personalize your phone tones Change the notification tone your phone uses for calls, messages, and more, or add your own tones or your favorite song to the collection. 1. Swipe down from the top of the screen, and tap All settings > Personalization > Sounds >. 2. To listen to a ringtone so you can see if you like it, tap. 3. Select the ringtone you want Microsoft Mobile. All rights reserved. 40

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