Release 7.1 Installation Guide

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1 IBM Maximo e-commerce Adapter Release 7.1 Installation Guide

2 Note Before using this information and the product it supports, read the information in Notices on page 21. This edition applies to version 7, release 1, modification 0 of IBM Maximo e-commerce Adapter and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright International Business Machines Corporation All rights reserved. US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

3 Contents About This Publication v Intended Audience v Chapter 1: IBM Maximo e-commerce Adapter Overview Terminology and Definitions Chapter 2: IBM Maximo e-commerce Adapter installation Prerequisites Installation fast track overview Installing from the CD Deploying the e-commerce Adapter Uninstalling previous versions Installing the.ear files Restarting the servers Chapter 3: Configuring the e-commerce Adapter e-commerce enabling companies in IBM Maximo Configure the e-commerce credentials for your suppliers Configure your supplier relationships IBM Maximo Online Commerce System Supplier Network Setting default vendors Autonumbering for special order items Configuring automatic reordering e-commerce capability Buyer-initiated transactions Supplier-initiated transactions Receiving electronic invoices Chapter 4: Administering the e-commerce Adapter IBM Maximo e-commerce Adapter HOME Setting preferences Transaction Manager Location Manager Locations summary View IBM Maximo location View remote location Edit remote location New location Remote location options Data Store activity Record set view Record set details Notices Copyright IBM Corp iii

4 iv IBM Maximo e-commerce Adapter: Installation Guide

5 About This Publication Intended Audience This section explains how this guide can help you to use IBM Maximo e-commerce Adapter. It also provides information about other IBM Corporation resources available to you, such as additional documentation and support. This guide is intended for those who are extending the IBM Maximo e-commerce capabilities via the IBM Maximo e-commerce Adapter: System administrators Implementation team members Copyright IBM Corp v

6 Intended Audience vi IBM Maximo e-commerce Adapter: Installation Guide

7 IBM Maximo e-commerce x Adapter Overview 1 Terminology and Definitions To use the IBM Maximo e-commerce Adapter you must be familiar with the terminology used and what options are available on the HOME page. Several of the following terms are fully explained in the subsequent chapters; however, a brief overview will assist in understanding the component model and how components relate to each other. What is a Location? What is the Data Store? What is the CVO? A location is a specific communications integration point. For the IBM Maximo e-commerce Adapter, the primary remote location is the IBM Maximo Online Commerce System hosting center. You may create other locations (such as a test location) as required. The Data Store is a local repository for logging all transactional activity. It is a powerful debugging tool during development as well as for any troubleshooting if error situations occur. The Common Values Object (CVO) is the superset of all transactions and fields supported by the IBM Maximo e-commerce Adapter. Provided as a separate package, this is used for easy object-oriented reference to transactions and fields without concern of the interoperable format required by specific e-commerce partners. It also enables quick updates for enhancements of transaction definitions without impact on any existing services This component architecture allows for two main benefits: This CVO component may be updated and distributed independently of the entire IBM Maximo e-commerce Adapter. This allows for a more flexible and frequent distribution. The CVO exposes all transactions and fields at an object layer for easy custom services programming reference. You need not worry about specific transaction formatting. Copyright IBM Corp

8 Terminology and Definitions 2 IBM Maximo e-commerce Adapter: Installation Guide

9 IBM Maximo e-commerce x Adapter installation 2 Prerequisites Installing the IBM Maximo e-commerce Adapter is a two-part process. First, you install the software onto your computer, then you deploy it to your application server. These instructions are for installing the adapter on an IBM WebSphere Application Server. Other application servers are supported; however, for the purposes of this document the instructions refer to the IBM WebSphere Application Server platform only. Before you install the e-commerce Adapter, IBM Maximo Asset Management must be installed. You need the following information to install the adapter: e-commerce server name and the IP address e-commerce server port number IBM Maximo administrator user name IBM Maximo administrator password Installation fast track overview You can install the e-commerce Adapter by following this overview, or start with the section "Installing from the CD," on page Pre-installation requirements 2. Install IBM Maximo e- Commerce Adapter 3. Configure your Web server 4. Configure your e-commerce credentials You must have the following items before installing the e-commerce Adapter: IBM Maximo Asset Management IBM Websphere Application Server From the IBM Maximo ecommerce Adapter CD run the ecommerce.exe file and follow the installation process. Log in to your application server, as administrator: Delete any previously deployed e-maximo or Maximo applications. Deploy the eca-core.ear file. Deploy the e-maximo.ear file. Define your user and supplier relationships. Copyright IBM Corp

10 Installing from the CD In the IBM Maximo Online Commerce System, for each unique supplier or group of suppliers you must do the following: Register a buying company at the IBM Maximo Online Commerce System site where the e-commerce partner suppliers are listed and request access to the supplier. The supplier must be registered in the IBM Maximo Online Commerce System. Record the ID the buying company was assigned. In IBM Maximo, open the Companies application and, for each unique supplier or group of suppliers you must do the following: Update or create each buyer company as registered in the IBM Maximo Online Commerce System. For each associated user, assign this company as the default Ship To address. 5. Configure your supplier e-commerce credentials If the e-commerce partner supplier supports a catalogue in the IBM Maximo Online Commerce System hosted environment, that is, an IBM Maximo Online Commerce System Premier Supplier, then you must set the following fields in the Company Master application: Field Punchout enabled? Catalog Name e-commerce Supplier Location Value Yes The IBM Maximo Online Commerce System catalog assigned to each supplier. Remote Location Alias for the possible supplier associations with different remote locations. 6. Configure your supplier relationships In IBM Maximo, open the Organizations application go to the Organization tab and from the Select Action menu, choose e-commerce Setup. For each relationship, select New Row and provide the following information: Field Site Vendor MarketPlace ID MarketPlace ID Domain Value Leave the default value. Select a supplier Enter the MROID of the buying company. Type MROID Installing from the CD To install from the IBM Maximo ecommerce Adapter CD, run the ecommerce.exe file and follow the instructions in the installer. 4 IBM Maximo e-commerce Adapter: Installation Guide

11 Deploying the e-commerce Adapter Deploying the e-commerce Adapter Uninstalling previous versions Before you can use the e-commerce Adapter, you must deploy the.ear files onto the application server. If you are upgrading from a previous version, you must unistall the previous version first. Installing the.ear files You must log into the web server and uninstall any previous versions of the e- Commerce Adapter before installing this version. 1 Log into the Web server as administrator. 2 In the left pane, select Servers > Application Servers. 3 Stop the Application Server where the adapter is being deployed: 4 In the left pane, select Applications > Enterprise Applications. If there is e-maximo or eca-core, uninstall them. You must install the eca-core.ear and the e-maximo.ear files as part of the deloyment. Install one, then the other using the following procedure. To install an ear file: 1 In the left pane, select Applications > Install New Application. 2 Find the appropriate ear file and click Next. 3 Complete the steps of the wizard using the following information: Field Distribute application Application Name Create MBeans for resources Validate Input All other check boxes Value Select Type e-commerce Adapter Server Select Select Warn Cleared IBM Maximo e-commerce Adapter installation 5

12 Deploying the e-commerce Adapter Restarting the servers After you deploy the.ear files, restart the servers. 1 In the left pane, select Servers > Application Servers. 2 Select the server you are starting and click Start. 6 IBM Maximo e-commerce Adapter: Installation Guide

13 Configuring the x e-commerce Adapter 3 After installing and deploying the e-commerce files, you must configure your system to communicate with other e-commerce users. e-commerce enabling companies in IBM Maximo In IBM Maximo you must set your IBM Maximo Online Commerce System e-commerce credentials as well as that of your partners. Each IBM Maximo buyer can identify a unique relationship to one or more suppliers and catalogues within the IBM Maximo Online Commerce System or you may have only one. As IBM Maximo is highly configured, the following are only a sample to represent an IBM Maximo view. Your site may vary. 1 Log into IBM Maximo. 2 From the Go To navigation options select one of the following: To set credentials for yourself, select Purchasing > Companies. To set credentials for a supplier, select Purchasing > Company Master. 3 Search & edit or create the required company. 4 If you have not yet entered the e-commerce credentials for your IBM Maximo buyers, the minimum e-commerce configuration requires entries for the following fields: Field Value Company Name Currency e-commerce Enabled e-commerce Supplier ID Defaults to USD Yes (check the box) This is your assigned MROID or other valid ID for the company. 5 For each user with connectivity, assign the default SHIP TO address for purchase requisition to match the Buyer company name entered in step 4. This indicates the ID of the buying company of the user for the IBM Maximo Online Commerce System. Copyright IBM Corp

14 e-commerce enabling companies in IBM Maximo Configure the e-commerce credentials for your suppliers You must indicate how you interact with each company you deal with regarding e-commerce functions. In the Company Master application, for each supplier, set the fields as shown in the following table: Field Value Company Name Currency e-commerce Enabled Defaults to USD. Yes e-commerce Supplier ID Enter the MROID or other valid ID of the e- commerce partner company. Organization Punchout Enabled Catalog Name E-Commerce Supplier Location This associates the supplier with a particular group external access. Each organization represents a unique external access configuration. (Optional) Check if the supplier supports a catalogue in the IBM Maximo Online Commerce System hosted environment (or elsewhere). (Optional) The IBM Maximo Online Commerce System catalogue name for the hosted supplier catalog. (Optional) Remote Location Alias for the supplier associations with different remote locations Configure your supplier relationships For each external e-commerce configuration an organization must be defined and referenced within the supplier company. To configure your supplier relationships: 1 Open the Organizations application. 2 Search & edit or create the required organization. 3 For each organization, from the Select Action menu, select E-Commerce Setup. 4 For each relationship, fill in the fields as shown in the following table: Field Site Value Leave the default value. 8 IBM Maximo e-commerce Adapter: Installation Guide

15 IBM Maximo Online Commerce System Supplier Network Field Vendor MarketPlace ID MarketPlace ID Domain Value Set to the supplier added in the preceding steps. Set to the buyer company MROID or other valid ID as previously entered. Enter MROID or other valid domain name. 5 For a new relationship, click New Row. Repeat for each unique supplier relationship required. IBM Maximo Online Commerce System Supplier Network Setting default vendors Select this from the IBM Maximo Online Commerce System Adapter home page to link to the hosted IBM Maximo Online Commerce System network site. There, you can login and manage your IBM Maximo Online Commerce System options. You can set default vendors for items that users order in Desktop Requisitions. This data is stored at the Organization level. For example, you can specify a default vendor for some non-stocked items. The buyer can change the vendor. Primary vendor is another type of default vendor you use with the reorder process in Purchase Orders and Purchase Requisitions. You specify it in the Primary Vendor field on the Reorder Details tab in Inventory. If no primary vendor is specified for an item, the reorder process checks whether a default vendor is specified and takes that value if it exists. The primary vendor data is stored at the Site/Storeroom level. To set default vendors: 1 Open the Item Master application. 2 Display the appropriate item record and open the Vendors tab. 3 In the Vendors table window, click Details for the appropriate vendor. 4 Check the Default Vendor field. 5 Save the record. You can set the default vendor in the Inventory application using the Reorder Details tab. Configuring the e-commerce Adapter 9

16 Autonumbering for special order items When a user requisitions this item in Desktop Requisitions, and the Store Location field is empty, the default vendor appears in the Vendor field. Autonumbering for special order items Special order items are items that you do not stock in inventory, so they have no inventory item numbers. You must order them by description. This is generally sufficient for ordering and tracking. To generate item numbers for special order items: 1 Open the Organizations application and select the appropriate Organization. 2 From the Select Action menu, choose Purchasing Options > PO Options. 3 Select the Allow the Generation of Special Order Items? box. 4 Click OK. 5 Click Save Organization. Configuring automatic reordering In the Inventory application, you reorder storeroom items from the Select Action menu item Reorder. You can run this process automatically. Use the Cron Task Setup application to specify the schedule and these parameters. For information about the Cron Task Setup application, see the IBM Maximo System Administration Guide. Field ignorereorderpoint logfile to Description Whether reorder cron task ignores the reorder point of the storeroom. 1 = true; 0 = false The complete path of the log file for reorder cron task result, or stdout = system standard output, stderror = system standard error. If not specified, the file specified by mxe.msglogfile is used. The address where the reorder result is sent. Results for each storeroom are sent as individual s. The mxe.admin and mail.smtp.host properties must be specified to receive IBM Maximo e-commerce Adapter: Installation Guide

17 e-commerce capability Field directissue useagreement leadtime storeroom Description A list of Sites (semicolon-separated Site IDs) for which the reorder cron task processes direct issue items. If it is an empty string, direct order items are not reordered for any Site. For example: site1;site2 Whether reorder cron task considers agreements. 1 = true; 0 = false The extra lead time the reorder cron task includes, in days. Default = 0. A list of storerooms (semicolon-separated storeroom comma Site pair) the reorder cron task processes at each run. If the property has an empty string, no storeroom is reordered. For example: site1,storeroom1;site2,storeroom2; e-commerce capability To engage in e-commerce transactions, your Organization and the supplier must be e-commerce enabled. e-commerce suppliers have their catalog available at the IBM Corporation Operations Center or on an external Web site. The supplier and buyer may approve relationships and create accounts with each other. Users generate requisitions using Desktop Requisitions and Purchase Requisitions, which include searching and requisitioning screens. You can configure your site to generate approved purchase orders automatically from requisitions, and route them directly to e-commerce enabled suppliers. Route requisitions through a workflow process to purchasing agents or other appointed individuals in your organization. Approved purchase orders are sent to suppliers via Open Applications Group (OAG) XML transactions. Further transactions and notifications regarding the status of the purchase order are handled electronically. Use the Security Groups application to grant Desktop Requisition or work order users access to Search Catalogs. Configuring the e-commerce Adapter 11

18 e-commerce capability Buyer-initiated transactions These are transactions that can be initiated by a buyer: Transaction PO Transaction Cancel PO Catalog Search Description Sends the purchase order to the supplier. Is the first transaction sent to the supplier. Sends the purchase order cancellation notice to the supplier. Allows the buyer to search external supplier catalogs and retrieve items to add to Desktop Requisition or Materials Requisition Supplier-initiated transactions These are transactions that can be initiated by a supplier: Transaction Acknowledge PO Advance Ship Notice (ASN) Invoice Description Confirms the supplier received the purchase order. Is the first transaction received from the supplier. Provides information detailing intents to transport specific quantities of items from a supplier to a single destination. Provides invoicing information on items shipped. Receiving electronic invoices For supplier companies you regularly do business with, create a company record in Maximo and complete its e-commerce Details section. See the Companies Help for more information. Purchasing agents can create a Person record in Maximo, to have the ability to receive transaction notifications, like Vendor Order Status or Advance Ship Notice. Administrative users can create this record for them. Requisitioners can receive these notifications if they select the TRANS ELECTION in the Profile Page of Desktop Requisitions. You can configure the ability to receive electronic invoices and (optional) to have the receipt of the invoice initiate a Workflow process. 1 In the Companies application, display the company record. 2 In the e-commerce Details section of the Company tab, select the e- Commerce Enabled check box. 3 Select the Vendor Sends Invoice check box. 12 IBM Maximo e-commerce Adapter: Installation Guide

19 e-commerce capability If the e-commerce Enabled box is selected, but the Vendor Sends Invoice box is not, the company must send manual invoices. When an electronic invoice is received, it creates a record in the Invoices application, populating the INVOICE and INVOICELINE tables. Configuring the e-commerce Adapter 13

20 e-commerce capability 14 IBM Maximo e-commerce Adapter: Installation Guide

21 Administering the x e-commerce Adapter 4 IBM Maximo e-commerce Adapter HOME Setting preferences Access to each of the IBM Maximo e-commerce Adapter Services is available via links on the HOME page. These links include the following items: Data Store Activity: This provides access to logging and testing tools to track the transaction communications to and from the IBM Maximo Online Commerce System. Location Manager: Used for the configuration of remote location services, defining where and in what format transactions must be sent. After the IBM Maximo e-commerce Adapter is installed, all IBM Maximo locations are automatically available. Transaction Manager: Displays the installed IBM Maximo e- Commerce transactions and allows definition of destinations and enable or disable options per transaction. Preferences: Logging options and administrator s notification options are defined here. IBM Maximo Online Commerce System Suppler Network: Auto-link to the main IBM Maximo Online Commerce System Supplier Network site. Sign Out: Exit the IBM Maximo e-commerce Adapter configuration services. There are global options available for the IBM Maximo e-commerce Adapter, specifically for logging and administrator notification options. To set the preferences for the e-commerce Adapter: 1 Select Preferences. Copyright IBM Corp

22 Transaction Manager 2 Define the fields as shown in the following table. Field Value Mail server address Enter the URL of the mail server for any e- mail error notifications. Administrator Notification Reply-To Default Transaction set label Enter the address of the administrator to receive the notification. Enter the address for any replies to the notification. Identifies the format for the transactions e-commerce transactions. Transaction Manager The Transaction Manager displays the IBM Maximo transaction list: The installed IBM Maximo transaction set is displayed with each transaction provided with the following fields: Field Enabled flag Persistent flag Description Indicates whether the transaction is currently enabled. This provides a quick way to turn off or on specific transactions for testing Indicates that for the Data Store you wish to store the transaction data for debugging or review. The Send Transaction Handlers has the following fields: Field Enabled flag Persistent flag Destination Description Indicates whether the transaction is currently enabled. This provides a quick way to turn off or on specific transactions for testing Indicates that for the Data Store you wish to store the transaction data for debugging or review. This identifies and links to the selection of a location destination as created and defined in the Location Manager. Each transaction, therefore may be routed to different destinations. Linking from the Send Transaction Destination field allows selection of a new location from any location defined in the Location Manager. 16 IBM Maximo e-commerce Adapter: Installation Guide

23 Location Manager Location Manager The Location Manager views and defines all communication locations. Typically there are only one or two you may be concerned with. All IBM Maximo locations automatically appear after the IBM Maximo e-commerce Adapter is installed. Remote connections are listed, with the adapter pre-configured with the IBM Maximo Online Commerce System location. You change this to and from test locations as required. Locations summary View IBM Maximo location All IBM Maximo locations are automatically detected and displayed. Each IBM Maximo location is identified with: Server name Host Address Clicking on the IBM Maximo server name will link to the View IBM Maximo Location The defined remote location is shown with: Alias Type Host Port Transaction Set Contact IBM Maximo Support to establish and test your adapter integration when ready. From the Locations Summary, you can: View/Edit Remote Locations Details by linking on the Alias name Add Remote Locations. An IBM Maximo Location defines the internal IBM Maximo installations available to the IBM Maximo e-commerce Adapter. Each IBM Maximo Location displays the server name and the host address in addition to session definitions for all e-commerce enabled companies identified within IBM Maximo, including: Company ID Company Domain Organization Site Vendor User Administering the e-commerce Adapter 17

24 Location Manager View remote location Edit remote location New location Remote location options A remote location defines external E-Commerce connections, primarily intended for IBM Maximo Online Commerce System integrations. This defines your connection with the IBM Maximo Online Commerce System which manages all subsequent routing and formatting to all your e-commerce partners for you. The IBM Maximo e-commerce Adapter comes pre-configured with a Hosted Online Commerce Service location defined. You may not need to do anything else; however, you have the option to change this during testing. The Adapter comes pre-configured with a standard IBM Maximo Online Commerce System remote location; however, should you need to review or update this configuration, the details of a location definition are summarized in the following information. Administrators have the option to edit a remote location. All of the options viewed may be added or changed as required. This is used by the administrator to create a location from the Location Summary page. All of the options added or changed as required. There are settings that are optional. These are listed here. Location: URL: Data formatting: The name assigned to the remote location. The full address for the destination. The Transaction Set format for the transaction to this location is selected. Standard options include: OAG:7.2.1 OAG:6.1 However, other transaction sets and formats may be defined within the Transaction Manager component of the IBM Maximo e-commerce Adapter and subsequently selected here. Additional formats may be available or developed using Services. Attachments destination Several transactions have the option to indicate an attachment reference. These attachments may be sent separately from the transaction in their native format via ftp. For the IBM Maximo e-commerce Adapter, the ftp destination and parameters are defined for attachments. IBM Maximo will transport the attachments accordingly. Enter the ftp parameters for: Host Name or IP Address 18 IBM Maximo e-commerce Adapter: Installation Guide

25 Data Store activity Port Number Remote directory Mode (Binary/ASCII) Transfer Type (Active/Passive) Authentication: Use anonymous login? (No/Yes) User Name Password Data Store activity Record set view The Data Store records all the activity within the adapter. Interactive query allows for trouble-shooting and investigation of transactions sent and received via the adapter, in addition to easy-to-use test tools. Record set details The Data Store provides a quick view of all transaction activity in and out of the IBM Maximo e-commerce Adapter. You may select to refresh at any time. The list displays all the record sets ordered by most recent listed first. A record set consists of a transaction pair, either: the transaction sent and the reply received, or the transaction received and the reply sent. Linking from the Data Store Registered Record Set Reference ID displays the Record Set Details. In this example we see both the originating PROCESS_PO and the returned ACKNOWLEGE_PO transactions. The Record Set summary contains the following information: Field Reference ID Transaction ID Supplier ID Supplier ID Creation Date Last Modification Date Description The unique Reference ID for each transaction. The type of the transaction. The Supplier ID contained in the transaction (if available). The Supplier ID contained in the transaction (if available). The date the transaction was sent or received. The date the transaction was sent or received. A link is available for each transaction to the Transaction Details by linking from the Reference ID. Administering the e-commerce Adapter 19

26 Data Store activity Linking from a Record Set transaction s Reference ID will produce a sectioned display of the selected transaction. A transaction may have one or many sections, such as: Control Area As per OAG standards Header Header level details of the transaction Line Items Repeatable "line items" of the transaction User Area non-oag standard tags created for custom processing Miscellaneous other special tags 20 IBM Maximo e-commerce Adapter: Installation Guide

27 Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-ibm product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY U.S.A. For license inquiries regarding double-byte (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to: IBM World Trade Asia Corporation Licensing 2-31 Roppongi 3-chome, Minato-ku Tokyo , Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-ibm Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Copyright IBM Corp

28 Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Licensees of this program who wish to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact: IBM Corporation 2Z4A/ Burnet Road Austin, TX U.S.A. Such information may be available, subject to appropriate terms and conditions, including in some cases, payment of a fee. The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equivalent agreement between us. Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibm products. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. All statements regarding IBM's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental. If you are viewing this information softcopy, the photographs and color illustrations may not appear. Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM AIX DB2 developerworks Everyplace ibm.com Lotus 22 IBM Maximo e-commerce Adapter: Installation Guide

29 Maximo Notes QuickPlace Tivoli WebSphere Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. 23

30 24 IBM Maximo e-commerce Adapter: Installation Guide

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