1 METTA: A TABLET-BASED PLATFORM FOR MONITORED AT HOME TRAINING AS DEMONSTRATED THROUGH THE EPICWHEELS WHEELCHAIR SKILLS TRAINING PROGRAM Ian M. Mitchell 1, Boyang Tom Jin 1, Andy J. Kim 1, Edward M. Giesbrecht 2, William C. Miller 2 1 Dept. of Computer Science 2 Dept. of Occupational Science & Occupational Therapy This is an extended version of a paper submitted to the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) 2014 annual meeting. This extended version includes figures; however, the text is otherwise the same. INTRODUCTION Education and training are key components of any rehabilitation program. While such services are ideally delivered in person, cost, time and travel demands often prevent clinicians from offering this level of personalized interaction. Mobility is the most prevalent area of impairment among Canadian older adults and hence a key target for such programs. Manual wheelchairs (MWCs) are a commonly used assistive device, but merely acquiring a MWC does not guarantee satisfactory performance of desired activities: In Canada, over 90% of older MWC users experienced restricted performance in at least one major life activity (Statistics Canada, 2008). A structured education program delivered in-person, such as the Wheelchair Skills Training Program (WSTP), can produce significant improvement in skill capacity among adult MWC users (for example, see (Best, Kirby, Smith, & MacLeod, 2005)); however, few older adults receive such training because of resource limitations. Alternatively, monitored or self-managed home rehabilitation training programs have been effective and can be done at convenient times in a private and familiar setting without the time, effort or expense of travel (for example, see (Jette, et al., 1998)). This paper presents the Monitored Education and Training Tablet App (METTA), a platform for video-based training programs delivered at the homes of trainees on an Android tablet and asynchronously monitored by trainers through a website. METTA was developed concurrently with EPICWheelS, a MWC training program currently undergoing a randomized controlled trial (Giesbrecht, Miller, Eng, Mitchell, Woodgate, & Goldsmith, 2013); however, METTA could support other similar training programs and so in this paper we describe the design of and technology behind it. The rapidly expanding field of mhealth studies the use of mobile technologies like smartphones and tablets for delivery of health interventions. In (Klasnja & Pratt, 2012) the authors identify five key mhealth intervention strategies: increasing the availability of health information, University of British Columbia, Vancouver, Canada tracking health information, involving the healthcare team, leveraging social influence and utilizing entertainment. Our platform currently supports the first three of these by providing training videos in a format that can be watched almost anywhere (eg: while sitting in the MWC), tracking training time and video usage, and delivering that information to a trainer respectively. Although there are a plethora of mhealth applications available (for example, see the extensive bibliographies of (Klasnja & Pratt, 2012) and (Liu, Zhu, Holroyd, & Seng, 2011)), the only similar system we have discovered is (StrokeLink), a commercial product which is used to provide a training program and other information in a variety of media formats (including videos) on an ipad to stroke survivors; however, we have been unable to find any formal evaluation of its efficacy or descriptions of its internals. An iphone based tool for tracking and analyzing rehabilitation tasks is presented in (Zerin, O'Brien, Ahamed, & Smith, 2013), but it is aimed at practitioners rather than patients. APPROACH The EPICWheelS Training Program The purpose of the Enhancing Participation In the Community by improving Wheelchair Skills (EPICWheelS) project is to develop a home training program for older adult novice MWC users monitored by an expert trainer and delivered on a tablet computer. Although informed by the WSTP, the EPICWheelS training program does not cover precisely the same set of skills, and is designed to address the specific learning needs of older adults and the challenges of video-based training outside the clinic. Trainees and their caregivers are introduced to their tablet by trainers at the beginning of the program, and are asked to watch videos and practice the skills almost daily over a multi-week period. Trainees are given a wireless hotspot for internet connectivity and an adjustable platform that can be secured around their thighs onto which the tablet can be attached with Velcro. No existing tablet app could be found to provide the desired features, so a Participatory Action Design (PAD) process was undertaken (Ding, Coooper, & Pearlman, 2007) to design the training content and tablet app together. PAD emphasizes the substantive contributions that intended users can make during a design process. Two focus groups composed of MWC users provided feedback on an initial
2 prototype; after refinement of the prototype six more focus groups (two each consisting of MWC users, their caregivers and clinicians) provided additional feedback. The resulting version 1 was subjected to critical evaluation by an MWC user and a clinician, and then full multi-week pilot tests were performed by two MWC users. Based on feedback from those rounds of testing, a version 2 was developed and is currently being used in the EPICWheelS RCT. The trainers website interface was not taken through the PAD process, although its contents (the data collected by the app) were part of the PAD process, and the project team already includes clinicians. Training Program Roles Early in the design process we determined that users of the system would interact with it in a number of different roles, each of which needs access to certain information and certain capabilities. Note that individuals can play multiple roles. Trainees: The MWC users undertaking the training program (and at this stage enrolled in the EPICWheelS study). They will access the training videos through a personal Android tablet. They can communicate with their trainers through the messaging system. Caregivers: For safety reasons, Trainees are encouraged to have a caregiver participate in home training activities, and a spotters strap is provided to reduce the chances of tips when practicing the more advanced skills. It was decided that the caregivers could share trainees access to the training program, although future versions might add a separately tracked identity for caregivers. Trainers: Clinicians who monitor their trainees training activities and progress, communicate with their trainees through the messaging system, and enable / disable a custom subset of the skills to create a tailored training regime for each trainee. They will access the system through a web-based interface using a desktop or laptop computer. Normally trainers will monitor multiple trainees while a trainee will have only one trainer; however, it is possible to assign multiple trainers to a single trainee (for example, to cover trainer vacations). Study / account managers: The member(s) of the EPICWheelS research team running the RCT. They will create accounts for new trainees and trainers, and assign trainees to trainers. They will install and configure the app for each new trainee. Because tablets are reused during the RCT, they will archive and clear trainee data from returned tablets. They can monitor and download records of trainee training activities for analysis as part of the study through a web-based interface like that used by the trainers. Content designers: Domain experts who create the training videos, choose their properties, and structure the hierarchy in which they are presented to trainees. They create the training program through a separate web-based interface, and the result is a small set of files which are installed on the trainees tablets. System administrators: Individuals with sufficient information technology (IT) experience to create and maintain a Linux machine which serves the websites and records trainee data. We use standard web and network protocols so that this role does not need any application specific training; however, it is still important to have somebody who can, for example, restart the web server in case of unexpected failures. In the next few sections we describe the experience of interacting with the system for users in the four key roles. Technical details of METTA are then described. Trainee Interaction Although the system can be installed on a tablet as a standard app, for the EPICWheelS trial we decided to use a custom launcher so that the app starts automatically whenever the tablet is turned on. The training content is arranged as a hierarchical tree (see Figure 1). Each non-leaf node in the tree is presented to the trainee as a menu containing buttons for each child of that node. The root node of the tree corresponds to the app s home screen (see Figure 2), which shows the first level of submenu buttons as well as some summary information about the trainees progress toward various training goals and awards. All other non-leaf nodes show buttons for each of that node s children, the total number of minutes spent watching leaf children of this menu, and a button to return to the parent node (see Figure 3). Each button shows the name of the corresponding node and the amount of time spent in that node (and all child nodes). To improve motivation, trainees can collect two types of awards: checkmarks and stars. For the buttons corresponding to leaf nodes, a checkmark is shown if the corresponding video has been at least partially viewed, and a star is shown if the time spent watching that video is roughly as long as the video itself (there is no direct way to determine whether the video has been watched from start to finish). For the buttons corresponding to non-leaf nodes, a checkmark or star is shown if all children of the corresponding submenu have a checkmark or star respectively. Each leaf node in the tree is a video (see Figure 4). The video is shown on the left side of the screen and can be controlled through buttons on the right side of the screen. In addition to the video control buttons, there is a start/stop button that trainees can use like a stopwatch to record time spent practicing the task associated with a video when the video is not playing. Before viewing any training videos, each trainee must watch a collection of safety videos. To further minimize risk, entry to the menus associated with some of the more advanced skills triggers a popup window that asks trainees
3 to confirm that they are familiar with the safety videos (and gives them the option to immediately watch them again). Trainees can also record voice or video messages and send them to their trainer, or receive voice messages from their trainer. The message menu can be accessed from any other menu in the system. For the EPICWheelS trial, some additional daily survey questions are posed to trainees. Trainees are asked whether they suffered tips or falls since their last practice session, whether they performed any extra practice without the tablet, and if so, how long they spent in that extra practice. Trainer Interaction Three tabs are available for each trainee at the trainers website. The first shows information about that trainee s activities in the form of several tables; for example, summary statistics about the amount of time spent on various categories of interaction with the system. The data from each table can be downloaded as a comma separated value file for further analysis (eg: with spreadsheet software). The second tab allows the trainer to access the trainee s voice and video messages and reply with voice messages. The third tab allows the trainer to enable / disable specific nodes in the training content tree for that particular trainee. Study / Account Manager Interaction When a tablet is returned, the process of archiving and clearing data from the previous trainee and installing and configuring the system for a new trainee is complicated by data confidentiality concerns, various constraints imposed by Android, and the sheer size of the video content (more than four gigabytes in the current version); consequently, this step has no simple tablet or web interface. That said, we assume that the user undertaking this role has no IT experience beyond that needed to work with a standard Mac or Windows machine. A detailed checklist was developed to guide managers through the series of file transfers, menu selections and scripts to accomplish these tasks. The manager also has access to a web interface identical to the trainers interface, but with all trainees included, in order to download any data needed for study analysis. Content Designer Interaction The creation of the content hierarchy and filling it with videos occurs before the tablets are configured, so the content designer s web site is completely separate from the site used by the trainers and managers. On this site the content designer can add new nodes (either videos or menus) to the hierarchy, as well as edit or delete existing nodes. All nodes have a name and a description associated with them; they may optionally specify which videos must be watched before the node may be accessed (eg: safety videos). Video nodes require the designer to upload a video (in MP4 format) and to specify how time spent watching that video should be classified during training. At present there are two categories of videos activity and instructional and total time spent viewing videos from each of these categories is shown separately in the trainer s summary statistics table. Technical Details The tablet can determine the time at which each button is pressed and thereby estimate how long the trainee spends watching videos. If trainees conscientiously use the start/stop button beside each video to indicate the time they spend practicing the tasks from the video, the system can also estimate practice time outside of the videos. This information is used to drive the feedback features in the tablet app (eg: progress toward weekly training time goals and the stars and checkmarks on certain buttons) and populate the trainer s and manager s webpage tables. The app also records the trainees answers to the daily survey questions along with a timestamp. All data is recorded on the trainee s tablet using Android s SQLite database and is transmitted at regular intervals to the server in a simple JSON format through an encrypted secure shell connection. The same connection is used to transmit voice or video messages between the server and tablet. The content far more data than the app itself is downloaded from the content designer s website as an archive containing an xml file describing the structure of the content hierarchy and the data associated with each node (eg: name, description, prerequisites, etc.), and a directory tree mirroring the content hierarchy and containing the video files. The websites supporting the other roles are implemented on top of standard Apache webservers. Security on the server is managed with standard Linux account and file access control features. DISCUSSION The EPICWheelS RCT (Giesbrecht, Miller, Eng, Mitchell, Woodgate, & Goldsmith, 2013) is a pilot study designed to determine whether feasibility indicators and primary clinical outcome measures are sufficiently robust to justify a subsequent full-scale RCT. The EPICWheelS treatment group is compared against a control group given a collection of tablet games from Google Play (the standard source for Android apps) intended to enhance cognitive and motor skills. The Wheelchair Skills Test version 4.1 is the primary clinical outcome measure, although user-based measures of adherence, usability and satisfaction are also collected. Recruitment is underway in two Canadian citites (Vancouver and Winnipeg).
4 Clinical Evaluation Challenges While mhealth tools bring novel capabilities to the healthcare setting, as discussed in (Kumar, et al., 2013) a variety of challenges arise when evaluating their efficacy. The most obvious of these is that the rapid and largely uncontrollable evolution of mobile hardware and software does not match well with traditional research designs; for example, this project has been forced to transition through three different tablets, two networking devices and two major Android releases since summer 2011 as older hardware becomes unavailable. While we do control our custom software, new Android releases inevitably perturb the user interface. Our current compromise is to allow for updates at any time to features not visible to the trainees (eg: database management, trainer interface), to minimize updates to the trainee interface (eg: version 2 and Android updates), and to keep the content fixed (eg: the training videos and their structure). Although live content update is an obvious and potentially useful feature, we have omitted it from the current version because of its incompatibility with standard RCT protocols. Alternative study designs may have to be considered if we wish to take full advantage of evolving technological capabilities in the future. Technological Limitations The EPICWheelS study was envisioned as involving perhaps a dozen trainees at a time using a single content collection, dozens of trainees in total, a handful of trainers, and a couple of study / account managers; consequently, a number of design decisions were made that limit the scalability of the current system. The key limitation is that trainers and managers interact with each trainee individually and manually: There are no provisions for batch account creation or data download, summarizing statistics across trainees, or self-installation of the app. These features could be added; however, as the number of users of the system begins to grow beyond hundreds, a single central server will no longer be sufficient and it will become necessary to deploy a more advanced network infrastructure. We considered the possibility of using the tablet s or external sensors (eg: accelerometers, gyros, odometers) to track training sessions. We decided not to pursue this option for initial versions because the tablet s position on the trainee s lap (in order to view the videos) significantly degrades the quality of the tablet s sensor data, external sensors would complicate the trainee s interaction with the system (eg: another battery to charge), and both sources would significantly drive up data usage (currently expensive because few trainees have broadband wireless). CONCLUSION We hope that the EPICWheelS training program implemented on the METTA platform will aid older adults to improve their MWC skills, because this population currently receives limited access to structured MWC skills training. Development of METTA is ongoing; for example, a variety of leaf node media formats other than video (eg: text, images, webpages) are now supported. We continue to simplify and improve the trainer, study / account manager and content designer interfaces as we receive feedback from those user groups. Early brainstorming identified sensor data collection, games, social networking and fully remote operation (where the trainee and trainer never meet in person) as desirable features, and we hope to revisit their exclusion from the current version in the future. Although developed concurrently with EPICWheelS, METTA is designed to be content agnostic and we welcome inquiries from groups interested in testing the system for other training programs. ACKNOWLEDGEMENTS This research is supported by the Canadian Institutes of Health Research (CIHR) operating grant MOP , the Canadian National Science and Engineering Research Council (NSERC) Discovery Grant , and NSERC Undergraduate Student Research Awards. REFERENCES Best, K. L., Kirby, R. L., Smith, C., & MacLeod, D. A. (2005). Wheelchair skills training for community-based manual wheelchair users: a randomized controlled trial. Archives Physical Medicine & Rehabilitation, 86, Ding, D., Coooper, R. A., & Pearlman, J. (2007). Incorporating Participatory Action Design into Research and Education. Int. Conf. Engineering Education. Coimbra, Portugal. Giesbrecht, E. M., Miller, W. C., Eng, J. J., Mitchell, I. M., Woodgate, R. L., & Goldsmith, C. H. (2013). Feasibility of the enhancing participation in the community by improving wheelchair skills (EPICWheelS) program: study protocol for a randomized controlled trial. BMC Trials, 14, 350. Jette, A. M., Rooks, D., Lachman, M., Lin, T. H., Levenson, C., Heislein, D., et al. (1998). Home-based resistance training: predictors of participation and adherence. Gerontologist, 38, Klasnja, P., & Pratt, W. (2012). Healthcare in the pocket: mapping the space of mobile phone health interventions. Journal of Biomedical Informatics, 45, Kumar, S., Nilsen, W. J., Abernethy, A., Atienza, A., Patrick, K., Pavel, M., et al. (2013). Mobile Health Technology Evaluation: the mhealth evidence workshop. Am. J. Preventitive Medicine, 45 (2),
5 Liu, C., Zhu, Q., Holroyd, K. A., & Seng, E. K. (2011). Status and trends of mobile-health applications for ios devices: a developer's perspective. The Journal of Systems and Software, 84, Statistics Canada. (2008). Participation and Activity Limitation Survey 2006: Labour Force Experience of People with Disabilities in Canada. Ottawa. StrokeLink. (n.d.). Retrieved Jan 10, 2014, from StrokeLink website: Zerin, I., O'Brien, C., Ahamed, S. I., & Smith, R. O. (2013). RehabCounter: A smartphone-base assessment tool for rehabilitation practitioners. RESNA. Bellevue, WA.
6 Figure 1: EPICWheels Training Program Content Hierarchy. The black nodes on the left are the children of the root node (not shown). Note that some grey nodes are leaf nodes.
7 Figure 2: EPICWheelS home page. This is an example of the root node in METTA s content hierarchy
8 Figure 3: EPICWheelS safety submenu. This is an example of a node in METTA's content hierarchy which is neither the root nor a leaf.
9 Figure 4: Example of EPICWheelS video. This is an example of a leaf node in METTA's content hierarchy
USER GUIDE CLOUDME FOR WD SENTINEL Document 2013-11-17 Page 2 of 13 TABLE OF CONTENTS INTRODUCTION 2 Safe European Storage 2 How does this really work? 2 GETTING STARTED 3 Setting up an account 3 Setting
USER GUIDE CLOUDME FOR WD SENTINEL Page 2 of 18 TABLE OF CONTENTS INTRODUCTION 3 Safe European Storage How does this really work? 3 3 GETTING STARTED 4 Setting up an account Setting up a company account
Table of Contents How to Access Your Account How to Upload Files How to Download the Desktop Sync Folder Sync Folder How to Share a File 3 rd Party Share from Web UI 3 rd Party Share from Sync Folder Team-Share
Overview Timeline Cloud is a backup software that creates continuous real time backups of your system and data to provide your company with a scalable, reliable and secure backup solution. Storage servers
Page 2 of 14 Securing Critical Corporate Data in a Mobile World Page 3 of 14 Table of Contents 1 Mobile is the New Normal... 4 1.1 The Critical Importance of Mobile Security... 4 1.2 Mobile Security Challenges...
The 4 Mindsets of Mobile Product Design Scott Plewes With the recent popularity of smart phones and tablets, software product managers are under pressure to create mobile versions of their products for
Android Mobile App Building Tutorial Seidenberg-CSIS, Pace University This mobile app building tutorial is for high school and college students to participate in Mobile App Development Contest Workshop.
Backups User Guide for Webroot SecureAnywhere Essentials Webroot SecureAnywhere Complete Webroot Software, Inc. 385 Interlocken Crescent Suite 800 Broomfield, CO 80021 www.webroot.com Version 8.0.1 Webroot
The All-in-One Support Solution. Easy & Secure. Secure Advisor Secure Advisor - A Perfect Solution for Online Support Fast and easy remote support from anywhere Problems that often sound complicated on
Mobile Device Management Version 8 Last updated: 17-10-14 Copyright 2013, 2X Ltd. http://www.2x.com E mail: email@example.com Information in this document is subject to change without notice. Companies names
Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings
GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android with TouchDown GO!Enterprise MDM for Android, Version 3.x GO!Enterprise MDM for Android with TouchDown 1 Table
White Paper Enterprise File Serving 2.0 Anywhere, Any Device File Access with IT in Control Like it or not, cloud- based file sharing services have opened up a new world of mobile file access and collaborative
Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...
A Brief Insight on IOS deployment in Education System- need for 3 rd Platform implementation in Schools I hope you remember Meraki, a company involved in making sensors and which was sold to IBM few years
U.S. Department of Health and Human Services (HHS) The Office of the National Coordinator for Health Information Technology (ONC) econsent Trial Project Architectural Analysis & Technical Standards Produced
Private Cloud Computing Essentials The 2X Private Cloud Computing Essentials This white paper contains a brief guide to Private Cloud Computing. Contents Introduction.... 3 About Private Cloud Computing....
Desktop Management for the Small Enterprise There are three key factors why desktop management for your small enterprise doesn't have to cost a fortune: time, money, and manpower. If you have less than
DEPLOYMENT GUIDE Deploying the BIG-IP LTM with the Cacti Open Source Network Monitoring System Version 1.0 Deploying F5 with Cacti Open Source Network Monitoring System Welcome to the F5 and Cacti deployment
SysPatrol Server Security Monitor User Manual Version 2.2 Sep 2013 www.flexense.com www.syspatrol.com 1 Product Overview SysPatrol is a server security monitoring solution allowing one to monitor one or
Quick Guide For Apps Epik UC-One UC-One is part of our Epik suite enabling you to access all your communication services, telephony, video, IM and presence from any supported device. Contact Integration
Mobile Application Security Whitepaper 4 Steps to Effective Mobile Application Security Table of Contents Executive Summary 3 Mobile Security Risks in Enterprise Environments 4 The Shortcomings of Traditional
GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios Devices GO!Enterprise MDM for ios Devices, Version 3.x GO!Enterprise MDM for ios Devices 1 Table of Contents GO!Enterprise
Blackboard Pilot Report July 12, 2013 Introduction DeSales will adopt Blackboard Learn 9.1 as its Learning Management System to replace ANGEL in AY 2013-14. All courses starting on or after August 19th,
The Conference Room of Today. Easy & Secure. Instant Meeting Instant Meeting - The Conference Room of Today Set up and attend meetings easily - from anywhere and at any time Whether for online meetings,
Automation of Smartphone Traffic Generation in a Virtualized Environment Tanya Jha Rashmi Shetty Abstract Scalable and comprehensive analysis of rapidly evolving mobile device application traffic is extremely
GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android GO!Enterprise MDM for Android, Version 3.x GO!Enterprise MDM for Android 1 Table of Contents GO!Enterprise MDM
EXECUTIVE SUMMARY Cloud Backup for Endpoint Devices According to Gartner, by 2015 more than 60% of enterprises will have suffered material loss of sensitive corporate data via mobile devices. Armed with
Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the readme files,
Mobile Device Management Quick Start Guide Version R9 English February 25, 2015 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept
, March 12-14, 2014, Hong Kong Modeling the Mobile Application Development Lifecycle Tejas Vithani, Member, IAENG and Anand Kumar Abstract Software Development Lifecycle is crucial in Desktop or web application
A VPN (Virtual Private Network) provides a secure, encrypted tunnel from your computer to UHCL's network when off campus. UHCL offers VPN software to allow authenticated, secure access to many UHCL resources
Technical Document - Establishing Wireless Communications with Revolectrix Charge Control Software (CCS) Products Document Updated: September 29, 2014 Written by: Tim Marks, President, FMA, Inc. Introduction
WHITE PAPER: WHY CERTIFICATES ARE ESSENTIAL FOR MANAGING........... MOBILE....... DEVICES...................... Why Digital Certificates Are Essential for Managing Mobile Devices Who should read this paper
Providing a quality IT Support & Consultancy service in the South East At M2 Computing, we provide flexible, affordable IT consultancy and systems support across the South East. With a proven track record
Enterprise Mobility Management Migration Migrating from Legacy EMM to an epo Managed EMM Environment Paul Luetje Enterprise Solutions Architect Table of Contents Welcome... 3 Purpose of this document...
Gladinet Cloud Backup V3.0 User Guide Foreword The Gladinet User Guide gives step-by-step instructions for end users. Revision History Gladinet User Guide Date Description Version 8/20/2010 Draft Gladinet
Providing Patch Management With N-central Version 7.1 Contents Patch Management 3 Introduction 3 Monitoring for Missing Patches 3 Setting up Patch Management in N-central 4 Adding a WSUS Server to N-central
Addressing the Challenges of Going Mobile Mobile Data Collection Using COMMANDmobile Table of Contents Introduction... 3 Challenges of Going Mobile... 4 Existing Infrastructures... 4 Configuration Management...
U.S. Department of Health and Human Services (HHS) The Office of the National Coordinator for Health Information Technology (ONC) Security Risk Assessment (SRA) Tool User Guide Version Date: March 2014
PRODUCT SOLUTION DATASHEET BMC Track-It! BMC Track-It! is the leader in the small to mid-sized business help desk market and gives you the ability to immediately take control of your Help Desk and IT Management
Numara Track-It! 10.5 Product Family Overview www.numarasoftware.com Introduction The Numara Track-It! family of IT Management solutions gives you the ability to immediately take control of your Help Desk
CA ARCserve D2D for Linux provides simple disk based data protection of supported Linux systems. CA ARCserve D2D for Linux server provides a web based UI to simplify the protection of multiple Linux systems,
File Management and File Storage http://training.usask.ca Information Technology Services Division Table of Contents File Management at the University of Saskatchewan...3 Introduction...3 Creating Files
An innovative option for fast ipad and iphone development Meeting the need to improve business processes with custom solutions for ipad/iphone Executive Summary Organizations must be more responsive and
XenClient Enterprise Synchronizer Installation Guide Version 5.1.0 March 26, 2014 Table of Contents About this Guide...3 Hardware, Software and Browser Requirements...3 BIOS Settings...4 Adding Hyper-V
ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015 TABLE OF CONTENTS Unified Communications for the Enterprise Introduction User Centric Unified Communications Origin Platform Overview
Cloud Backup and Recovery for Endpoint Devices Executive Summary Armed with their own devices and faster wireless speeds, your employees are looking to access corporate data on the move. They are creating,
Securing Patient Data in Today s Mobilized Healthcare Industry Securing Patient Data in Today s Mobilized Healthcare Industry 866-7-BE-GOOD good.com 2 Contents Executive Summary The Role of Smartphones
New Features: What s new in Windows Intune? Contents Release Overview... 2 Unified Enterprise Management Solution... 2 User-based Licensing... 5 Extending Client Support... 5 Understanding Mobile Device
GENERAL What is Box at Fresno State? Box at Fresno State is a simple, reliable, and secure online file storage and sharing service. Box provides secure access to files at work, off campus and from most
Deliver file sharing and synchronization services using Citrix ShareFile Self-paced exercise guide Table of Contents Table of Contents... 2 Overview... 3 Exercise 1: Setting up a ShareFile Account... 6
Service Description: Insert Title Enterprise Mobility as a Service Multi-Service User Management for Mobility 1. Executive Summary... 2 2. Enterprise Mobility as a Service Overview... 3 3. Pricing Structure...
Glossary of terms used in the survey 5 October 2015 Term or abbreviation Audio / video capture Refers to the recording of audio and/or video. API Application programming interface, how a computer program
Last modified: November 22, 2013 This manual was updated for the TeamDrive Android client version 3.0.216 2013 TeamDrive Systems GmbH Page 1 Table of Contents 1 Starting TeamDrive for Android for the First
Outlook 2010 Getting to Know Outlook 2010 Introduction Outlook 2010 is a personal information manager included in the Microsoft Office 2010 suite, commonly used in the workplace. While Outlook is perhaps
Remote Support For Any Environment NetSupport Manager v11 NetSupport Manager has been helping organizations optimize the delivery of their IT support services since 1989 and while the use of Remote Control
WHITE PAPER Deploying Mobile Unified Communications for Avaya Table of Contents 1. Introduction...3 2. What are the drivers for deploying Mobile Unified Communications?... 3 3. What factors influence which
ANDROID-BASED APPLICATION TO ASSIST DOCTOR WITH ALZHEIMER S PATIENT Zaid A. Habash 1, Wan Hussain Wan Ishak 2, and Mohd. Hasbullah Omar 1 School of Computing, College of Arts and Sciences, Universiti Utara
Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the readme files,
Our Mission Statement To ensure that we are providing quality and efficient services and solutions that are consistent with the strategic goals of the Area, and that are closely aligned with the State's
Enterprise Private Cloud Storage The term cloud storage seems to have acquired many definitions. At Cloud Leverage, we define cloud storage as an enterprise-class file server located in multiple geographically
Summer 2013 Cloud Initiative In this bulletin... July 2013 Summer 2013 Cloud Initiative 1 Getting started with the new Cloud... 2 Cloud Enhancements 3 How To Save Files 7 How to Set Up ipad Access 9 How
DDN Solution Brief Personal Storage for the Enterprise WOS Cloud Secure, Shared Drop-in File Access for Enterprise Users, Anytime and Anywhere 2011 DataDirect Networks. All Rights Reserved DDN WOS Cloud
Access Tropical Cloud Desktop from Any Device Tropical Business Solutions White Paper Contents What is Tropical Cloud Desktop?... 3 Information you are going to need... 3 How to connect to the Tropical
Your First App Store Submission Contents About Your First App Store Submission 4 At a Glance 5 Enroll in the Program 5 Provision Devices 5 Create an App Record in itunes Connect 5 Submit the App 6 Solve
Frequently Asked Questions PIVOT by Spectralink Overview Android 1. What is PIVOT? PIVOT is the name of the new product series from Spectralink. For example, the Spectralink 8000 Portfolio includes the
Licensing Guide BES12 Version 12.1 Published: 2015-04-02 SWD-20150402115554403 Contents Introduction... 5 About this guide...5 What is BES12?...5 Key features of BES12... 5 About licensing...7 Steps to
Radia Cloud For the Windows operating systems Software Version: 9.10 User Guide Document Release Date: June 2014 Software Release Date: June 2014 Legal Notices Warranty The only warranties for products
Top 7 Tips for Better Business Continuity With Hosted Fax www.biscom.com firstname.lastname@example.org (+1) 800-477-2472 or (+1) 978-250-1800 Introduction Biscom s Secure File Transfer (Biscom SFT) solution enables
Novell Filr Mobile Client 0 Table of Contents Quick Start 3 Supported Mobile Devices 3 Supported Languages 4 File Viewing Support 4 FILES THAT CANNOT BE VIEWED IN THE FILR APP 4 FILES THAT GIVE A WARNING
Datasheet Systems Manager Systems Manager Cloud Based Mobile Device Management Overview Meraki Systems Manager provides cloud-based over-the-air centralized management, diagnostics, and monitoring of the
Testing Mobile Application using Device Cloud Device Cloud and Benefits CSC has partnerships with mobile device cloud services such as DeviceAnywhere Device cloud platform provides an end-to-end solution
DETERMINATION OF THE PERFORMANCE OF ANDROID ANTI-MALWARE SCANNERS AV-TEST GmbH Klewitzstr. 7 39112 Magdeburg Germany www.av-test.org 1 CONTENT Determination of the Performance of Android Anti-Malware Scanners...
TECHNICAL REPORT SOFTWARE ENGINEERING PROCESSES FOR MOBILE APPLICATION DEVELOPMENT William McIver, Jr., Ph.D. NSERC Industrial Research Chair in Mobile First Technology Office of Applied Research and Innovation
The 9 Pillars of Enterprise Mobility Building a framework that benefits IT, users and the business An Enterprise Mobility Program (EMP) focuses on policies, processes and enabling technologies that align
Ross Video Limited DashBoard Server and User Rights Management User Manual DashBoard Server and User Rights Management User Manual Ross Part Number: 8351DR-004A-01 Release Date: March 22, 2011. Printed
Right Backup Quick Start Guide How to install Right Backup? 1. Download the latest version of Right Backup from Right Backup website. Double-click the setup file to start the installation. 2. Follow the