RWTH Aachen University IT Services

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1 RWTH Aachen University IT Services Study Administration and Organisation Ann-Kathrin Wluka IT Center der RWTH Aachen University

2 Agenda 1. TIM Account Activation and Management 2. Getting Help: IT-ServiceDesk 3. CAMPUS-Office 4. E-Learning 5. Services 6. University Network Wi-Fi and VPN 7. Other Services 2

3 TIM Tivoli Identity Manager (TIM) Identity Management System in use by RWTH Aachen Username (TIM-ID) and password gives access to major services Account activation 1. Go to 2. Enter matriculation number and unlock code 3. Follow instructions 4. Note down TIM-ID and password at the end 5. Log on to the Selfservice application 3

4 TIM Selfservice Application Change personal information Manage Accounts (e.g. Mail, WLAN) Change passwords Add additional accounts (e.g. HPC) Manage Bluecard Photo Smart-Chip 4

5 TIM The Bluecard serves as Student ID Payment card Library card After registration please Change passwords Upload photo Choose a smart card chip for payment if you want in Selfservice application 5

6 Agenda 1. TIM Account Activation and Management 2. Getting Help: IT-ServiceDesk 3. CAMPUS-Office 4. E-Learning 5. Mail Services 6. University Network Wi-Fi and VPN 7. Other Services 6

7 IT-ServiceDesk 7

8 IT-ServiceDesk 8

9 IT-ServiceDesk 9

10 IT-ServiceDesk Support for the services of the IT Center Mail: Phone: 0241 / In person: at SuperC Monday - Thursday: 08:00-18:00, Friday: 08:00-16:00 Templergraben 57, Foyer Service Point at IT Center SW23 Monday - Friday: 07:30-18:00 Office building, Seffenter Weg 23, upper entry, first door on the left at IT Center WW10 Monday - Friday: 08:00-16:30 Wendlingweg 10 (Snail)Mail: IT Center of RWTH Aachen University IT-ServiceDesk Seffenter Weg Aachen 10

11 Agenda 1. TIM Account Activation and Management 2. Getting Help: IT-ServiceDesk 3. CAMPUS-Office 4. E-Learning 5. Mail Services 6. University Network Wi-Fi and VPN 7. Other Services 11

12 CAMPUS-Office Login with Matriculation number + password Manage your studies Information about lectures and exercises Overview of grades Manually created timetables 12

13 CAMPUS-Office Manage your studies Information about lectures and exercises Overview of grades Manually created timetables Registration for attendance of lectures and exams: Please check with the exchange coordinator of your faculty! 13

14 CAMPUS-Office German Ihre Übersicht: Einstellungen: English Your overview: Settings: Semester wählen: Studiengänge: Fachbereiche: Prüfungsordnungen: Meine Anmeldungen Suche: Stundenplan: Choose semester: Course of studies: Departments: Exam Regulations: My Registrations: Search: Timetable: 14 Angemeldete Prüfungen: Notenspiegel: Bescheinigungen: Prüfungsan-/ abmeldung: Kontoauszug: Registered Exams: Overview of Grades: Official certificates: Exam Registration: History of Grades:

15 CAMPUS-Office Title E-Learning Lecture (V) or Exercise (Ü) Time/Room 15

16 CAMPUS-Office 16

17 CAMPUS-Office Printable timetable (manually created) 17

18 RWTH App The RWTH App is available at the following stores (please scan the QR code below): 18

19 Agenda 1. TIM Account Activation and Management 2. Getting Help: IT-ServiceDesk 3. CAMPUS-Office 4. E-Learning 5. Mail Services 6. University Network Wi-Fi and VPN 7. Other Services 19

20 E-Learning (L2P) L2P - Learning and Teaching Portal Video streams of lectures Exercises Literature Additional Material elearning.rwth-aachen.de Login with TIM-ID and password 20

21 E-Learning (L2P) 21

22 Agenda 1. TIM Account Activation and Management 2. Getting Help: IT-ServiceDesk 3. CAMPUS-Office 4. E-Learning 5. Mail Services 6. University Network Wi-Fi and VPN 7. Other Services 22

23 Mail Services Upon TIM activation every student gets an account: Access Webmailer: Mail program such as Outlook, Thunderbird via SMTP, POP3/IMAP/EXCHANGE Login credentials: RWTH Service password Mail account administration Change password, forwarding, 23

24 Agenda 1. TIM Account Activation and Management 2. Getting Help: IT-ServiceDesk 3. CAMPUS-Office 4. E-Learning 5. Mail Services 6. University Network Wi-Fi and VPN 7. Other Services 24

25 University Network A connection grants access to the Internet an IP address from the RWTH pool of addresses access to internal ressources (HPC cluster for example) Two ways to connect: VPN (on Campus) (from everywhere) 25

26 University Network - Eduroam Eduroam Wifi Accessible from all RWTH related buildings Login with and WLAN/VPN password Details: 26

27 University Network - VPN VPN Requires internet connection Accessible from everywhere Client needed Details: 27

28 Eduroam with Mobile Devices iphone, ipod Touch, HTC Desire etc. Installation instructions on website Problems connecting? Pay us a visit! Meeting Point for mobile Equipment (TreMoGe): Seffenter Weg 23, Room 127 Mon and Thu: 09:30-13:30 Tue and Fri: 12:00-16:00 Wendlingweg 10, Room 104 Wed: 09:30-13:30 28

29 Agenda 1. TIM Account Activation and Management 2. Getting Help: IT-ServiceDesk 3. CAMPUS-Office 4. E-Learning 5. Mail Services 6. University Network Wi-Fi and VPN 7. Other Services 29

30 Other Services Please find more information on our website Other services include: Software HPC Software manuals IT-related training Gigamove 30

31 Thank you for your attention. Good luck! 31

RWTH Aachen University IT Services. Florian Krämer

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