Knowledge Base POS/C31A Troubleshooting
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- Gerald McCarthy
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![[Concept] Serial Port Include RS-232, RS-422, RS-485 and USB Currently NUUO only supports RS-232 Also named as COM port by Microsoft Why Null Modem?](/docs-images/34/17195648/images/1-0.jpg "The RS-232 standard is asymmetrical as to the definitions of the two ends of the communications link so it assumes that one end is a DTE (Data Terminal Equipment, usually a terminal or computer) and")
1 [Concept] Serial Port Include RS-232, RS-422, RS-485 and USB Currently NUUO only supports RS-232 Also named as COM port by Microsoft Why Null Modem? The RS-232 standard is asymmetrical as to the definitions of the two ends of the communications link so it assumes that one end is a DTE (Data Terminal Equipment, usually a terminal or computer) and the other is a DCE (Data Circuit-Terminating Equipment). With a null modem connection the transmit and receive lines are cross-linked. 1 / NUUO Inc. All rights reserved. 1
![[Troubleshooting] Can t properly receive transaction on live view? 1. Check POS spec 1.1 Ensure the POS can send out ASCII code via RS-232. 1.2 UTF-16 and 32 are not supported 1.](/docs-images/34/17195648/images/2-0.png "3 ASCII code extended is not supported. For more information about ASCII code extended please refer to below link: http://en.wikipedia.org/wiki/extended_ascii 2.")
2 [Troubleshooting] Can t properly receive transaction on live view? 1. Check POS spec 1.1 Ensure the POS can send out ASCII code via RS UTF-16 and 32 are not supported 1.3 ASCII code extended is not supported. For more information about ASCII code extended please refer to below link: 2. Check POS function 2.1 Please go to the printer and ensure it can print out the transaction data from POS correctly. If it doesn t work, please contact POS manufacturer for troubleshooting 3. Check cable (Y cable & Null modem) 3.1 Connection diagram 2 / NUUO Inc. All rights reserved. 2
3 3.2 On XP run HyperTerminal from Accessories Communication HyperTerminal. Please note that by default Windows 7 doesn t include HyperTerminal on it. To run HyperTerminal on Windows 7, please manually copy hypertrm application and hypertrm.dll file into Windows 7 PC. 3.3 Give it a name 3.4 Selected the COM port being used on NB 3.5 Configure following parameters in HyperTerminal and ensure it match with POS configuration 3.6 If everything works, HyperTerminal should display the transaction data sending from POS 3 / NUUO Inc. All rights reserved. 3
4 3.7 HyperTerminal download link: Terminal on Win 7.rar 4. Check baud rate and parity 4.1 Ensure the Baud rate and parity of C31A match with POS. For POS configuration, it vary from each POS vendor so please kindly check with POS manufacturer 4 / NUUO Inc. All rights reserved. 4
5 5. Check C31A configuration tool Ensure that all cables are firmly connected, including: Y cable, null modem and Ethernet cable. 5.1 The Link and Run indicators should be bilking in green all the time and the RS-232 serial indicator should show static green 5.2 Ensure that you can ping the C31A Link Run Serial 5.3 Double check the IP address and port of C31A by using C31A search tool 5.4 Ensure the Serial port mode is set to RS Please ensure that the baud rate and parity match with the configuration of POS, especially on baud rate and parity. Please make sure to press on reset button after any configuration changing 5 / NUUO Inc. All rights reserved. 5
6 If the baud rate doesn t match, it can t receive any transaction or skip part of it If the parity doesn t match, it may show scrambled transaction 6. C31A self-test 6.1 If you don t have another C31A in hand, it s possible to test it by building up following environment: 6.2 In the NB side, configure a COM connection on HyperTerminal 6.3 In the NB side, configure a COM connection on HyperTerminal 6.4 Configure another HyperTerminal session using TCP/IP. Type in the IP address and port of C31A 6 / NUUO Inc. All rights reserved. 6
7 COM being used on NB number IP of C31A 6.5 Please also check echo typed characters locally from ASCII setup setting page 6.6 If C31A is working properly, anything that you type on COM port window will be display on TCP/IP windows as well 7 / NUUO Inc. All rights reserved. 7
8 7. Check Mainconsole 7.1 Go to Metadata Source Setting and ensure it s available The default encoding of Mainconsole is UTF-8 which will fulfill most of character encoding type. 8 / NUUO Inc. All rights reserved. 8
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