Implementation Guide Enterprise Mobile Resource Manager

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1 Implementation Guide Enterprise Mobile Resource Manager

2 Enterprise Mobile Resource Manager Implementation Guide Welcome to the world s most innovative fleet management solution. Powerful fleet management is no longer the domain of long haul, big rig fleets. With Enterprise Fleet Management Mobile Resource Manager powered by, fleets of all sizes and vehicle types can improve the way they manage their vehicles and drivers and realize big gains in fuel spend efficiency and safety that technology can bring to any fleet. Just install a portable wireless device into every vehicle and, in seconds, you re ready to go. Enterprise Mobile Resource Manager (EMRM) consists of a portable wireless GPS device, a secure cloud-hosted web management application that can be accessed from any web-browser and optional data exchange and integration with your back office systems. Introduction This document is for your quick reference and will further explain the entire implementation process from the time you have purchased the product until you get trained and set-up completely. During the EMRM deployment, the project involves different vendors role at different phases where you will be interacting with them. However, offers integrated support to provide one contact point solution to our customers. This means, you can contact for all issues and we will in turn work with other vendors involved in this deployment project to provide you resolution based on the problem type. If anytime during the implementation you feel you have an issue please contact at Option 1 & 1 or The vendors involved are listed below: Enterprise Fleet Management Fleet Management Vendor Enterprise Mobile Resource Manager is a Web-based solution that provides companies real time visibility into the locations and activities of their mobile resources. The results? Greater efficiency and superior customer service. Other benefits include Wireless Job Dispatching, Messaging, and Navigation. Sprint Carrier (Wireless Data Service Provider) Sprint offers EMRM low-cost, hard-mounted in-vehicle as well as a low-cost, fleet management solution, powered by. Sprint takes care of the communication platforms that enable wireless connectivity and location-based information. Hardware (Black Box) Supplier provides vehicle tracking devices that are fitted on the vehicles. makes sure that the GPS hardware is tested before they are dispatched. also takes care of the installation and since the warranty on the hardware is for a year, any defect or failure with the devices will be covered by. Garmin GPS Navigation Device Supplier With Enterprise Mobile Resource Manager, Garmin provides Wireless Job Dispatching, Messaging and Navigation technology. Software (Mobile Resource Management) Provider, as an overall integrated project manager, works with various vendors and communicates with them and back to customers during all three phases throughout the deployment cycle to ensure the smooth onboarding of the customer. What to expect after purchase Once your order has been placed with Sprint, it will take four to six weeks to complete the product deployment and training depending on the availability of your vehicles for installation and your staff for training. Below is a guide on what to expect during the deployment process and some tips to get your staff training started correctly. Project road map The table below shows the project road map with various activities by vendors and duration (in days) until you are set-up completely. Project Road Map in Days Order Processing Account Creation Project Manager Assignment and Welcome Call Device Testing Device Shipment Device Installation and Configuration Product Training Integrated Project Management Sprint & 7, 8 7, 16 Integrated Project Management *Estimated project completion time is 4 to 6 weeks

3 Enterprise Mobile Resource Manager Deployment Deploying EMRM is a collaborative effort between you, Sprint,, and. Following is an outline of the three phase deployment process and the activities that occur during each phase. Phase 1: Pre-deployment Sign service agreements and place the order with Sprint. Submitting the order triggers the activation of the MRM units to test and ensure the equipment is working prior to shipment. Upon activation, Sprint generates a pro-rated and first month s bill. Assign a project manager who will assume responsibility for coordinating the product deployment and scheduling staff training. Work with to define a deployment schedule. Sprint s responsibilities Process the order and notify and. s responsibilities Work with customer to define a deployment schedule. Confirm the data activation with Sprint. Bench test the units. Ship the devices to the customer. Phase 2: Implementation Provide account setup information. Ensure vehicles are available for installation.* *Single location installations are relatively simple. You will need to provide information about each location, including the number and types of vehicles, shipping addresses, and points of contact. To avoid delays, please make sure the equipment is readily available to the installer. If the installer has to make multiple trips to a single location to complete an installation, you may be subject to a $50 trip charge for each return visit made by the installer. s responsibilities Create the web account based on the account setup information provided by the customer. Send out a welcome , complete with log in credentials. Assign a Project Manager to become the customer s primary point of contact at. Make a welcome call to the customer, providing information on the set up and administration of Enterprise Mobile Resource Manager. Provide customer and partners with on-going status reports. s responsibilities Notifiy the installers. Installers will get in touch with the customer and they will schedule the installation appointment (based on the availability of the vehicles). Notifiy about the installation. Installers perform installations per the deployment schedule. Installers hand over the Installation Work Order form to the customer. A copy is also ed to Enterprise Rent-a-Car and the Sprint Representative. Phase 3: Post Implementation and Governance Perform a final audit of installations. Develop a staff training schedule in collaboration with the Project Manager. Ensure that relevant staff is available for training.

4 s responsibilities Develop a staff training schedule in collaboration with the customer. Create, schedule, and conduct on-line training sessions per the training schedule. Provide day-to-day support for 30 days (Project Manager). Transition support to s on-demand Integrated Support team after 30 days. Provide on-going support as needed (Integrated Support team). The table below shows the three phases, with your inputs and the vendor outputs in each phase of the deployment. PHASE 1 Pre-deployment PHASE 2 Implementation PHASE 3 Post deployment & governance (Training team and strategic level support) Customer input output Customer input output output Customer input output Signs service agreements and assigns a POC/Project Manager Deployment schedule Account setup information (billing address, phone no. etc.) Performs device installation Account Creation & set-up Final audit of installed devices Training the customer on GPS application Order processing and shipment Make vehicles available for installation of the devices Send out welcome Ensure relevant staff are available for training Day-to-day service requests Confirmation of data plan activation Account / Project Manager assigned Answer field nonrelated SR questions Bench test Welcome call made to customer Ongoing support Devices shipment Troubleshooting Your support representative will provide you with their direct contact information and your telephone support access PIN. Support can be contacted 24 / 7 at: , option 1. Network Support would engage Sprint Tech Support to verify issue and determine next steps. Modem/Blackbox Support will raise a ticket with. If the device is out of warranty: 1. Customer and agree on a time to un-install existing equipment and install new equipment. 2. New equipment is ordered, provisioned and sent to Customer. 3. Installation is scheduled. Garmin Support will contact Garmin s Dealer Tech Line and arrange for RMA kits to be sent to Customer. Customer should return defective units to Garmin directly. If the equipment is determined to be un-repairable by Garmin, one of two approaches will be followed: In Warranty Support will conference the customer with Garmin support and arrange for replacement RMA kits to be sent to Customer. Customer will return defective units to Garmin directly. Out of Warranty Customer should order new equipment from by sending The customer should ship the defective Garmin device back to.

5 GPS Navigation If the GenX or Black Box equipment is determined to be un-repairable, one of two approaches will be followed: In Warranty Support will open a case and will service or replace the device for free. For inquiry or status check, customers can call at (408) Out of Warranty If the devices are out of warranty, Support will open a case with and will engage with the customer to resolve the issue. For Additional Assistance offers integrated support. Customers can contact us at (option 1 & 1) or

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