Managing accounts receivable isn't only about being good with numbers. It s about being good with people, too.

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1 Managing accounts receivable isn't only about being good with numbers. It s about being good with people, too. Bottom-line revenue cycle solutions from the experts who understand your business. Trust the leaders in healthcare accounts receivable management to increase your revenue, respect your patients, and control your costs. i f yo u r business i s l i k e most of those we serve, you face key challenges that stand in the way of achieving your maximum revenue potential. You may have heard of instances where traditional debt collection methods have alienated patients. Or you may not have enough resources to dedicate to recovering self-pay accounts. At KeyBridge, our focus is and has always been on looking after receivables for healthcare clients. We ve perfected the right processes, the right technology, and added the right people to get the results you want the way you want them. Our clients have found that we can: Collect on bad debt while preserving client relationships. We transform bad debt into top line revenue, while treating each patient with courtesy and consideration during all communications. Increase cash flow from self-pay accounts while cutting your costs. We can work as an extension of your staff to quickly and cost-effectively liquidate past due accounts before they deteriorate into bad debt, leaving your staff free to concentrate on other business-critical efforts. Keep you continually updated on the status of all accounts as well as the details of our performance through our iportal dashboard. No matter what problems you may be having with your current efforts, KeyBridge has the capabilities you need. Let us put our team, our proven methods, and our technology to work for you today.

2 Sometimes I feel like I m spending more time dealing with a collection service than it s worth. we feel your pain. And we don t want you to feel it when you work with us. That s why we make it a top priority to make both people and information readily available to you. Our dedicated customer service representatives are directly accessible on-line, via , and through our exclusive customer service hotline. Information about your accounts and our performance is available online, 24/7, via our proprietary Client Service iportal, which greatly increases the accuracy and speed of information exchange. These are just a few of the reasons why our clients repeatedly cite our responsiveness and ease of use as being unsurpassed in the industry. We're there when you need us. Just call, , or log on. Convenience is the key word to describe KeyBridge. Whenever we call with any question or concerns, we always get an answer right then. I get solicited by other agencies, but I would never change. Michelle Wittler, Office Manager OB/GYN Specialists

3 Some of my self-pay patients aren t paying their bills. But I don t have the time or staff to dedicate to following up. no problem. At KeyBridge, we specialize in collecting payment from your self-pay patients before those accounts turn into bad debt. Our professionals will become an extension of your own team and we will customize our collection efforts to your business style, instantly giving you the resources you need to address this costly problem. Through timely, efficient, effective outgoing patient contact and status monitoring, we ll build your bottom line in a manner that preserves your client relationships, leaving your staff free to focus on high payoff activities. At KeyBridge, we cost-effectively handle your self-pay accounts. So your staff can be more productive, too. We were in a situation where our staff was spending a lot of time on phone calls that included so many small balance accounts that they were not able to do the appropriate follow-up on the larger balance accounts. Since KeyBridge now handles that work for us, we have more time to focus on our priorities. We definitely made the right choice choosing KeyBridge. Nancy Koewler, Director of Patient Accounts Wilson Memorial Hospital

4 Many of our patients can t find a way to pay their accounts. But they re still our patients. And we want them treated that way. we not only understand. We wholeheartedly agree. That s why our business mission is about building profits and preserving patient goodwill, too. Our approach to collections is based on putting the best person on each aspect of the process. The professionals that have contact with your patients, verbal or written, are selected via a rigorous hiring process and extensively trained through our Motivating Account Payment program. They have the skills and expertise to focus on motivating and problem solving, rather than coercing payment. And they know how to preserve each patient s dignity while recovering the maximum amount possible. Your patients stay your patients. And you get an effective debt collection solution that everyone can feel good about. We treat your patients the way you would. With respect. I would highly recommend KeyBridge to any organization because of their high quality of assistance and service. Lisa Chandler, Patient Accounts Manager St. Rita s Medical Center

5 I m not sure my recovery rate is as high as it could be. it very well may not be. Achieving the best possible recovery rate in the least amount of time and for the least amount of effort and cost starts with focusing efforts on the patients who are most likely to pay. Knowing who those patients are requires analyzing many variables and making sense of a great deal of information. Fortunately, our proprietary risk segmentation process makes it easy and affordable to do just that. Before a single collection effort is initiated, we determine which patients are willing and able to pay. For each type of patient category, we have developed the most efficient workflows. And it s all backed up by state-of-the-art communication systems and advanced techniques that allow us to contact more of the right people and ask more of the right questions. At the end of the day, the quantity and quality of our efforts add up to recovery percentages that consistently outperform industry averages. We produce results you can feel confident about. I used to be very leery of collection agencies and was very skeptical of using an agency because of the age of our accounts. Our KeyBridge sales representative worked very closely with us in getting started and assured me that everything would be okay. Since then, they have proven themselves over and over. The iportal has been a big asset on a day-to-day basis and I am so glad we made the decision to work with KeyBridge. Roberta Reynolds Business Office Manager Surgery & Endoscopy Center

6 I want easy access to account information. And I want to be able to know at a glance how my agency is performing. done. Via our Client Services iportal, a totally secure, HIPAA-compliant online interface, you have around-the-clock access to both your accounts and our performance. You ll be able to create new accounts, report payments, generate real-time analysis reports, and gain access to a variety of up-to-date account information including payment history and account status, all with the click of a button. And you can do it all in a completely secure environment that protects your patients information and meets industry regulations. Get the information you need. Whenever and wherever you need it. With the availability of the iportal, we have access to the information on our collection accounts and the ability to turn accounts over via the Internet, with the first communication sent to the patient by the next business day. KeyBridge s customer service is excellent and they have genuine concern for client satisfaction and are always looking for ways to improve. I feel I made a great choice by selecting KeyBridge. Kim Pickett Otolaryngology, Inc.

7 An A/R management firm should have the technological capabilities to work with my systems, not the other way around. we couldn t agree more. That s why our staff includes extremely competent IT professionals whose top priority is responding to your needs. We have the ability to quickly create custom applications to meet your unique requirements, and we can interact with many clients systems using remote software that makes information sharing easy and instantaneous. Stateof-the-art technology is integral to everything we do, from recording patient calls and documenting our progress, to interacting electronically with providers and third parties, to making information instantly available to you. The technology to exceed your expectations. The experience to make it work for you. I am impressed with the high level of technology in place at KeyBridge. Their technical capabilities allow me to do my job more efficiently and take advantage of features like electronic deposit and specialized reports that are not available with most of their competition. Their iportal really is great! Tina Bradshaw, Operations Manager LMPC

8 Even if I use an A/R management firm, it probably wouldn t hurt to improve my own staff s collection know-how. you re absolutely right. We specialize in collecting self-pay accounts, but the ability to collect more at the point of service is a huge advantage for any healthcare provider. We offer a variety of seminars to our clients, free of charge, which can be conducted onsite or at our new state-of-the-art facility. We can also work with you to customize a seminar or training session specifically for your team. Either way, your staff will receive hands-on training in accounts receivable management strategies and effective communication skills that can turn them into strategic collectors and have an instant, positive impact on your bottom line. We know all the secrets to getting results in collections. And we want to share them with you. When my companies needed more than a collection service, KeyBridge met that need. Use them, receive superb training, plug in excellent, constantly growing systems, collect more money! It really is that simple. Donna Krech, Co-Founder / CEO Victory Management, Inc., Thin & Healthy, Inc.

9 I want to be confident that my agency s best people are focusing on my accounts. of course you do. Unlike most collection agencies, we don t put new accounts into a collector queue where they could wind up on a weak collector s desk. In fact, no one person owns a single account at our agency. Instead, a team of experts service your accounts as they move through our proprietary Quality Accountflow Distribution system (QuAD). The QuAD system is guided by proprietary process maps that include every step necessary to turn debt into revenue for your business and each step is manned by the best person for the job. Incoming calls are answered by our best communicators. Data is entered by clerical experts. Insurance follow up is performed by representatives with direct expertise in that area. You can rest assured your account is in the most capable hands. Every step of the way. We have the best human technology in the industry. When you work with us, you do, too. I have never dealt with an agency that has been so patient with me as KeyBridge. They are always looking for ways to improve our workflow that is advantageous to our staff. Our collections and recovery percentage have improved, customer service follow-ups have improved, and their technical support is the top of the line. If you want an agency with strong collection efforts along with great customer service and superior technical support, I suggest you contact KeyBridge. Jeff Coakley, Director of Patient Accounts, Wyandot Memorial Hospital

10 I want to make it as simple as possible for my patients to make payments. smart thinking. Our goal is to give patients a variety of payment options so convenience is never a deterrent to collecting money owed. Through our online payment solution, KeyBridge Online Payment, patients can access a fast, easy, and secure method of paying their bills online. We also provide patients the option of having payments automatically debited from a checking, savings account, or applied to a medical flexible spending account. We accept checks and major credit card payments by phone, and patients can always mail their payments. Collecting accounts for you is our business, but it s our commitment to work with your patients to help them solve their financial problems and meet their obligations. More payment options for your patients. More revenue for you. To allow patients to make payments online, The University of Toledo Medical Center selected KeyBridge Online Payment. The extremely user-friendly system can be accessed directly from The University of Toledo Medical Center s web site. Within just a few months of using KeyBridge Online Payment, we realized an increase in patient responsibility payments of nearly $10,000. KeyBridge s office staff and technical staff support has been outstanding. Cindi Scherzer, B.S., Collections-Self Pay, University of Toledo Medical Center