Indicee Analytics for Salesforce FAQs
|
|
- Avis Nelson
- 8 years ago
- Views:
Transcription
1 Indicee Analytics for Salesforce FAQs Last updated: July 12, Indicee, Inc. All rights reserved.
2 About Indicee Analytics for Salesforce... 3 What is Indicee Analytics for Salesforce?... 3 What are dashboards?... 3 Who should be using Indicee Analytics within my company?... 4 Can I do this myself?... 4 What s the difference between Force.com Labs apps and Indicee Analytics apps?... 4 We deployed Chatter a few months ago; can I still install Indicee Analytics?... 5 What exactly are the Indicee Analytics apps, and how do they differ?... 5 Installation, Setup and Troubleshooting... 7 How long will it take me to install and to get started with Indicee Analytics?... 7 What do I need to do before I install?... 7 I couldn t install. Why did this happen?... 7 Why does Indicee Analytics need access to my data?... 9 How do I set up other users?... 9 Does Indicee Analytics work with all browsers?... 9 Is Indicee Analytics an Aloha App in Salesforce? Help! Why is Indicee Analytics not working properly? Security What is the AppExchange Security Review Process? What is Single Sign-On (SSO)? Extending Indicee Analytics Can I extend the app with other Salesforce objects? Can I bring in data from other business systems? Subscribing to Indicee Analytics What happens after my free trial ends? How will I be billed for Indicee Analytics? Can I reduce or cancel my subscription to Indicee Analytics? Company and Customers Who is Indicee? Who uses Indicee? For More Information Indicee, Inc. All rights reserved. 2
3 About Indicee Analytics for Salesforce What is Indicee Analytics for Salesforce? Indicee Analytics for Salesforce is a suite of applications (apps) for Salesforce that help you measure and analyze adoption and usage of Chatter within your organization. You can also configure Indicee Analytics to include any Salesforce object, and even data from other business applications for a 360- degree view of your business. Indicee Analytics apps are available from the AppExchange, and include: Indicee Analytics for Chatter Indicee Analytics for Sales Indicee Analytics for Salesforce Communities Indicee Analytics Platform* Indicee Analytics for Chatter, Indicee Analytics for Sales, and Indicee Analytics for Salesforce Communities provide you with out-of-the-box reports and dashboards, making it easy to gain strategic insight into your Chatter adoption and usage. Indicee Analytics Platform extends our core app s functionality by uniting data from across the Salesforce Clouds (Sales, Service, Marketing, etc.) and even integrating data from other business systems. *To install Indicee Analytics Platform, contact Indicee at / or chatter@indicee.com. What are dashboards? After installing an Indicee Analytics app, your Salesforce Chatter data will be presented in a series of dashboards that display current and historical information about what's happening within your Salesforce and Chatter implementations. Depending on the version of Indicee Analytics you select, your dashboards will help you to: Track adoption and usage goals down to the group level, from the date you started using Chatter. Understand Salesforce usage, including file and content information. Identify and nurture power users who drive engagement and foster collaboration. Gain executive buy-in on your use of Chatter by sharing analytics that show the impact Chatter is having on business. Get a window into the conversations happening in your business. See how Chatter usage is influencing sales KPIs over time, including average order values, win rates and time-to-close. Identify top Opportunities, sales reps, and collaboration around Opportunities. Determine the participation and the reach of your Chatter Communities. Indicee Analytics apps are built on Indicee s powerful, cloud-based business intelligence (BI) platform, and are installed as managed packages embedded as a Visualforce page within Salesforce Indicee, Inc. All rights reserved. 3
4 Who should be using Indicee Analytics within my company? Anyone in your organization can benefit from visibility into Chatter adoption and use, including: CRM Administrators and Operations Staff. See how Chatter adoption is trending, who is using it and how. Executives and Managers. See which groups are most active, identify power users, and find out what employees, partners and customers are actually taking about. Sales. See how team members are sharing knowledge and collaborating on Opportunities to close deals faster. Product Management. See how competitive and product information is being shared, and identify needs and gaps. Community Managers. See the health and effectiveness of all your Communities by tracking adoption rates, power users, most valuable content and more. Marketing. See how social networks are influencing campaign momentum. Team Members. See how to best leverage knowledge sharing and collaboration every day. Can I do this myself? No. Standard Salesforce reports have very limited access to Chatter data, and some of the data points required aren t accessible by simply querying the Salesforce API (for Salesforce and Chatter object relationships are complex and can t be handled by a relational reporting tool. Indicee Analytics apps are built on Indicee s powerful, cloud-based business intelligence (BI) platform and have been developed with direct input from the Salesforce Chatter Product Team to make it easy for you to access and make sense of your Salesforce data. What s the difference between Force.com Labs apps and Indicee Analytics apps? Our Indicee Analytics apps go well beyond the narrow reporting options currently provided by Force.com Labs apps by delivering measurement of a wide range of data points, including adoption metrics (the number of people using Chatter), tags and mentions, group activity, power users, feeds and comments, and more. Indicee Analytics automatically populates your data into interactive dashboards that allow you to dive into current and historical views, even going back to the moment Chatter was turned on. Use your dashboards to drill into metrics and customize information displays using dynamic dashboard filters. Unlike Force.com Labs, you can even report on deleted groups, posts and subscriptions, a feature unique to Indicee Analytics Indicee, Inc. All rights reserved. 4
5 We deployed Chatter a few months ago; can I still install Indicee Analytics? Yes, absolutely! Indicee Analytics can be installed when you first deploy Chatter or you can add it to an existing implementation. Even if you ve been using Chatter for months, Indicee Analytics is able to gather and analyze historical data since the moment you turned Chatter on. What exactly are the Indicee Analytics apps, and how do they differ? The Indicee Analytics suite currently includes four products: Indicee Analytics for Chatter Indicee Analytics for Sales Indicee Analytics for Salesforce Communities Indicee Analytics Platform Our core app, Indicee Analytics for Chatter provides 9 essential dashboards, providing you with analytical perspectives on your Chatter organization. Indicee Analytics for Sales enhances Indicee Analytics for Chatter by adding a further 4 dashboards, focused on sales-specific insights. Use all 13 dashboards to see how Chatter is impacting your organization s sales performance, allowing you to measure and drive social sales engagement. Also, tap into crucial sales performance KPIs from within your Sales Cloud. Indicee Analytics for Salesforce Communities provides 10 Communities dashboards, giving you the ability to track the development of each of your Communities and see what your employees, partners and customers are Chattering about. Indicee Analytics Platform extends the features provided by Indicee Analytics for Chatter, Indicee Analytics for Sales and Indicee Analytics for Salesforce Communities, by allowing you to broaden your options to include additional Salesforce objects and build custom reports. Use Platform to expand your reach across your business, and include data sources outside of Salesforce to create a comprehensive BI solution Indicee, Inc. All rights reserved. 5
6 Product Description Included Dashboards Designed for Indicee 9 dashboards providing Adoption Analytics for Chatter insight into Chatter data Feeds and Comments Files Follows Groups Likes Logins Power Users Tags & Mentions Indicee 13 dashboards providing All 9 Indicee Analytics for insight into Chatter data Analytics for Sales and sales Opportunity data Chatter Indicee Analytics for Salesforce Communities Indicee Analytics Platform 10 dashboards focusing on Salesforce Communities, including the ability to report on each Community independently Extend and customize dashboards to include other Salesforce Cloud objects, plus the ability to add multiple data sources from any business application dashboards, PLUS Sales Adoption Sales Impact Sales Leaders Sales Top Opps Adoption Files Follows Groups Likes Logins Posts and Comments Power Users Summary Tags & Mentions All Indicee Analytics dashboards that are applicable to your Salesforce implementation All organizations using Salesforce Chatter All organizations using Salesforce Chatter and Sales Cloud All organizations using Chatter and Chatter Communities All organizations using Salesforce Chatter with custom Salesforce reporting and data analysis integration needs To help address your specific analytics needs, contact Indicee at / or chatter@indicee.com to install Indicee Analytics Platform Indicee, Inc. All rights reserved. 6
7 Installation, Setup and Troubleshooting How long will it take me to install and to get started with Indicee Analytics? Indicee Analytics takes just 15 minutes or less to install, setup, and populate your data into the app s dashboards. You complete the setup entirely within your Salesforce environment. The installation will automatically pre-build reports across a variety of dashboards, depending on the Indicee Analytics edition you choose. What do I need to do before I install? Before you install, make sure you meet the following installation requirements. Supported Browsers You must be using one of the following browsers: Microsoft Internet Explorer versions 8 and higher, (9 and higher preferred) Current version of Mozilla Firefox Current version of Google Chrome Current version of Apple Safari Salesforce Security Permissions You must be a Salesforce Administrator to complete an installation of Indicee Analytics. Network Access and Restrictions You must not have any TCP/IP address restrictions on your Salesforce organization or on your corporate network that block any indicee.com addresses. To confirm access to indicee.com and your ability to run the installation, visit Single Sign-On To integrate your Indicee setup with Salesforce security, you must have already enabled My Domain in Salesforce. Please check your Salesforce documentation for complete details. Note that enabling My Domain can take up to 72 hours to complete. I couldn t install. Why did this happen? The most common reason for installation failure is that the person trying to install and set up Indicee Analytics doesn t have the required Salesforce permissions. To install and set up the app, the user 2013 Indicee, Inc. All rights reserved. 7
8 must have a Salesforce System Administrator profile within Salesforce. For more information about user profiles, consult your CRM Administrator Indicee, Inc. All rights reserved. 8
9 The second most common reason for installation failure is use of an unsupported browser. Indicee supports most current browsers, including: Mozilla Firefox Google Chrome Apple Safari Microsoft Internet Explorer 8 and 9 Internet Explorer versions earlier than 8 are not supported. If you are unable to resolve installation issues, please contact support@indicee.com for assistance. Why does Indicee Analytics need access to my data? Like most apps in the AppExchange, Indicee Analytics needs to access some of your organization s data to provide analytics. During installation, you must click Allow to grant access to your Salesforce Chatter data during installation. How do I set up other users? Your CRM Administrator can easily grant access to additional user profiles after Indicee Analytics setup is complete. Please refer to the Indicee Analytics for Salesforce Installation Guide in the AppExchange for further instructions. Does Indicee Analytics work with all browsers? Indicee is optimized to run in a variety of browsers from the major browser providers, including: Mozilla Firefox Google Chrome Apple Safari Microsoft Internet Explorer 8 and 9 (earlier versions are not supported) 2013 Indicee, Inc. All rights reserved. 9
10 Is Indicee Analytics an Aloha App in Salesforce? Yes! Indicee Analytics is classified as an Aloha App. This means that: Indicee Analytics apps WILL NOT count against your Salesforce Custom Apps, Objects and Tabs limits. You will be able to run Apex Code in GE and PE. Indicee Analytics has the ability to leverage the Web Service API for PE and GE. Help! Why is Indicee Analytics not working properly? If you are having trouble with your Indicee Analytics app, try troubleshooting the following areas: 1. IP Address Issues Your organization may have a security policy that restricts the IP addresses from which users can log in. If so, you must manually configure allowed (also known as whitelisted) IP Address ranges. Please refer to the Indicee Analytics for Salesforce Installation Guide in the AppExchange for further instructions. 2. Incorrect Permissions during Setup The person who installs and sets up Indicee Analytics must have a Salesforce Administrator profile or similar API access to data. Please refer to the Indicee Analytics for Salesforce Installation Guide in the AppExchange for further instructions. 3. No Data in Dashboards Empty dashboards may occur when filters are set incorrectly or if a user has incorrect data permissions. Please contact your CRM Administrator to help troubleshoot the problem. Security What is the AppExchange Security Review process? All applications enrolled in the Salesforce AppExchange or OEM Partner Programs, including Indicee Analytics, must complete a mandatory, periodic security review. The Security Review assesses the security position of partner offerings to ensure that applications published on the AppExchange follow industry best practices for security, and promote trust. Indicee Analytics meets all these extensive security review requirements. See for more information. What is Single Sign-On (SSO)? When you first open Indicee Analytics, Indicee needs to confirm who you are by validating your Salesforce identity. Single Sign-On (SSO) allows Indicee to validate your Salesforce user identity without prompting you to log in to Indicee separately. If single sign-on is not configured, you will need to log in to Indicee Analytics each time you open the app Indicee, Inc. All rights reserved. 10
11 Configuring Indicee Analytics for single sign-on is not mandatory, but it is highly recommended for ease of use. Indicee Analytics uses Security Assertion Markup Language (SAML), an XML-based open standard for exchanging authentication and authorization data between security domains. Step-by-step instructions about how to set up SSO are included in the Indicee Analytics for Salesforce Installation Guide, available in the AppExchange. Extending Indicee Analytics Can I extend the app with other Salesforce objects? Yes! Indicee Analytics Platform allows you to integrate data from the Salesforce Sales, Service and Marketing Clouds and from custom Salesforce objects to connect social metrics with broader business objectives, and gain visibility into what is affecting lead conversion ratios, average order value, forecast accuracy and more. To discuss your needs, please contact Indicee at / or chatter@indicee.com. Can I bring in data from other business systems? Absolutely! The Indicee Analytics Platform is designed to handle data variety, from on-premise and cloud, to streaming and traditional data sources. Integrating data from across your business allows you to share insight into your sales pipeline, marketing campaigns, business processes, resource utilization, and more. To discuss your needs, please contact Indicee at / or chatter@indicee.com. Subscribing to Indicee Analytics How do I try Indicee Analytics? Try Indicee Analytics for free. Get your free trial in the AppExchange. What happens after my free trial ends? Before your free trial ends, Indicee will ask you if you want to continue using the app and will help you determine which edition is right for you. Indicee has a simple subscription-pricing model that allows you to pay just for the level of functionality that matches your needs. How will I be billed for Indicee Analytics? After your free trial is over, Indicee will bill annually, in advance. All annual license periods and Terms of Service (TOS) will automatically renew at Indicee s then-current rates for additional annual license periods, unless either Indicee or you give the other notice of non-renewal or cancellation at least 60 days before the end of the relevant annual license period Indicee, Inc. All rights reserved. 11
12 Can I reduce or cancel my subscription to Indicee Analytics? As per the Terms of Service (TOS) you agreed to when installing Indicee Analytics, you can only reduce or cancel your subscription once you have reached the end of your agreement term. To cancel your subscription, chatter@indicee.com with Please cancel my account in the subject line. Company and Customers Who is Indicee? Indicee provides the leading cloud business intelligence (BI) platform for business users. Based in Vancouver and San Francisco, Indicee was incorporated in 2006 by two of the original founding members of Crystal Reports. Indicee provides dedicated analytics apps for the enterprise as well as embedded reporting for other cloud services. Who uses Indicee? Indicee has been used by thousands of business users and analysts since we launched our first cloud BI service in Since then, we ve extended Indicee to become a complete cloud BI platform that companies large and small use to bring together and analyze data from across their business. Unlike most enterprise BI models, Indicee is designed to allow companies to build their data over time, to start small and grow as they do. Companies such as Maixim Integrated, OpSource and Pacific Blasting are using our apps to help their CRM Administrators and Managers understand the success and business impact of their Chatter implementations. To read about how organizations like these are answering their Chatter adoption and usage questions, check out our five-star reviews in the AppExchange. You can also discover how Food Perspectives, Inc. gained new visibility into Chatter, in this case study. For More Information To learn more about how Indicee Analytics for Salesforce can work for you, or for help using Indicee products, contact us at / or chatter@indicee.com Indicee, Inc. All rights reserved. 12
ISVforce Guide. Version 35.0, Winter 16. @salesforcedocs
ISVforce Guide Version 35.0, Winter 16 @salesforcedocs Last updated: vember 12, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com,
More informationQvidian Playbooks & Salesforce Setup Guide. Fall Release 2013
Qvidian Playbooks & Salesforce Setup Guide Fall Release 2013 Last Updated: 11/12/2013 Introduction Welcome to Qvidian Sales Playbooks & Analytics! This guide is directed toward CRM Administrators, Playbook
More informationSpringCM Troubleshooting Guide for Salesforce
SpringCM Troubleshooting Guide for Salesforce July 2013 TABLE OF CONTENTS FAQS:... 3 WHY DID I NOT RECEIVE A SPRINGCM ACTIVATION EMAIL?... 3 WHY DON T MY SALESFORCE USERS HAVE ACCESS TO SPRINGCM?... 3
More informationHow To Use Salesforce Identity Features
Identity Implementation Guide Version 35.0, Winter 16 @salesforcedocs Last updated: October 27, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of
More informationdotmailer for Salesforce Installation Guide Winter 2015 Version 2.30.1
for Salesforce Installation Guide Winter 2015 Version 2.30.1 Page 1 CONTENTS 1 Introduction 2 Browser support 2 Self-Installation Steps 2 Checks 3 Package Download and Installation 4 Users for Email Automation
More informationLicense Management and Support Guide
License Management and Support Guide Salesforce, Winter 16 @salesforcedocs Last updated: December 8, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark
More informationFor details about using automatic user provisioning with Salesforce, see Configuring user provisioning for Salesforce.
Chapter 41 Configuring Salesforce The following is an overview of how to configure the Salesforce.com application for singlesign on: 1 Prepare Salesforce for single sign-on: This involves the following:
More informationConfiguring Salesforce
Chapter 94 Configuring Salesforce The following is an overview of how to configure the Salesforce.com application for singlesign on: 1 Prepare Salesforce for single sign-on: This involves the following:
More informationSAP Digital CRM. Getting Started Guide. All-in-one customer engagement built for teams. Run Simple
SAP Digital CRM Getting Started Guide All-in-one customer engagement built for teams Run Simple 3 Powerful Tools at Your Fingertips 4 Get Started Now Log on Choose your features Explore your home page
More informationTimeTrade Salesforce Connector Administrator Guide
TimeTrade Salesforce Connector Administrator Guide TimeTrade Systems, Inc. Step- by- step instructions for installing and configuring the Salesforce Connector Installation & Configuration Guide Table of
More informationHow to Integrate Salesforce with Your Constant Contact Account FOR ENTERPRISE & UNLIMITED EDITIONS
HOW-TO GUIDE EMAIL MARKE TING How to Integrate Salesforce with Your Constant Contact Account FOR ENTERPRISE & UNLIMITED EDITIONS INSIGHT PROVIDED BY www.constantcontact.com 1-866-876-8464 This guide is
More informationZendesk + Salesforce. Step-by-Step Guide to Integrating Zendesk and Salesforce. www.zendesk.com
Zendesk + Salesforce Step-by-Step Guide to Integrating Zendesk and Salesforce www.zendesk.com 2 Table of Contents Introduction Getting Started Page 1 Step 1: Installing the Zendesk for Salesforce App in
More informationAutomating User Management and Single Sign-on for Salesforce.com OKTA WHITE PAPER. Okta Inc. 400 2nd Street Suite 350 San Francisco CA, 94107
OKTA WHITE PAPER Automating User Management and Single Sign-on for Salesforce.com Okta Inc. 400 2nd Street Suite 350 San Francisco CA, 94107 info@okta.com 1-888-722-7871 Table of Contents 1 The Growth
More informationAugust 2014 San Antonio Texas The Power of Embedded Analytics with SAP BusinessObjects
August 2014 San Antonio Texas The Power of Embedded Analytics with SAP BusinessObjects Speaker: Kevin McManus Founder, LaunchWorks Learning Points Eliminate effort and delay of moving data to the cloud
More informationCRM and Salesforce Product Comparison
CRM and Salesforce Product Comparison VERSION 1.0 DATE PREPARED: 1/1/2013 DEVELOPMENT: BRITE GLOBAL, INC. 2013 Brite Global, Incorporated. All rights reserved. The information contained in this document
More informationIdentity Implementation Guide
Identity Implementation Guide Version 37.0, Summer 16 @salesforcedocs Last updated: May 26, 2016 Copyright 2000 2016 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com,
More informationInstallation & Configuration Guide Professional Edition
Installation & Configuration Guide Professional Edition Version 2.3 Updated January 2014 Table of Contents Getting Started... 3 Introduction... 3 Requirements... 3 Support... 4 Recommended Browsers...
More informationINSTALLATION GUIDE. Installing PhoneBurner for Salesforce. PhoneBurner for Salesforce
PhoneBurner for Salesforce INSTALLATION GUIDE! Installing PhoneBurner for Salesforce PhoneBurner s power dialer dramatically boosts live client interactions and overall productivity by 447%. PhoneBurner
More informationRhetorik Salesforce CRM Services Product Overview
Factsheet Rhetorik Salesforce CRM Services Product Overview The ICT Business Intelligence Experts 1. Rhetorik Salesforce CRM Services Over 100,000 of the world s most innovative companies decided to deploy
More informationGETTING STARTED WITH SETTING UP CALL CENTERS
GETTING STARTED WITH SETTING UP CALL CENTERS Summary Salesforce CRM Call Center improves the productivity of your call center users by providing fast and easy access to accounts, contacts, cases, and other
More informationAVG Business SSO Partner Getting Started Guide
AVG Business SSO Partner Getting Started Guide Table of Contents Overview... 2 Getting Started... 3 Web and OS requirements... 3 Supported web and device browsers... 3 Initial Login... 4 Navigation in
More informationRingCentral for Salesforce. Administrator Guide
RingCentral for Salesforce Administrator Guide 1 RingCentral for Salesforce Administrator Guide Introduction Contents Introduction... 3 About RingCentral for Salesforce.................................................
More informationMicrosoft Power BI for Office 365 Provisioning Guide
Microsoft Power BI for Office 365 Provisioning Guide This documentation is for preview only, and is subject to change in future releases. 2013 Microsoft Corp. All rights reserved. How to provision Microsoft
More informationChatter Answers Implementation Guide
Chatter Answers Implementation Guide Salesforce, Summer 16 @salesforcedocs Last updated: May 27, 2016 Copyright 2000 2016 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark
More informationCourse Details V1.0. Selinis Technologies Pvt Ltd. 2012, All Rights Reserved
Salesforce.com CRM Administration & Development Course Details V1.0 Selinis Pvt Ltd. 2012, All Rights Reserved Salesforce.com Administration Course Details V1.0 CRM Overview Introduction to CRM? Why CRM?
More informationHow To Use A Cloud Based Crom Live Solution
Overview & Highlights- Maximizer CRM Live In today s world, businesses need a tool that helps flourish client relationships. Maximizer CRM Live is that tool for our firm. Maximizer CRM Live saves money,
More informationArmanino LLP Welcomes You To Today s Webinar:
Armanino LLP Welcomes You To Today s Webinar: Turbo Charge Your Sales Team New Sales & Marketing Dashboard The presentation will begin in a few moments 1 Armanino LLP armaninollp.com Armanino LLP armaninollp.com
More informationKICK-START CLOUD VENTURES
Contents SALESFORCE & CRM PRACTICE GROUP 3 MARKETING & CAMPAIGN MESSAGE ORCHESTRATION 4 FORCE.COM & ISV PARTNER INTEGRATED COLLABORATION & CAMPAIGN MANAGEMENT 4 MARKETING & OPERATIONAL MESSAGE ORCHESTRATION
More informationChatter Answers Implementation Guide
Chatter Answers Implementation Guide Salesforce, Winter 16 @salesforcedocs Last updated: October 16, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark
More informationOFFICE 365 & SALESFORCE
CIRRUS INSIGHT: OFFICE 365 & SALESFORCE A MORE EFFICIENT SALES SOLUTION TABLE OF CONTENTS Introduction 3 The Rise of Office 365 4 The Power of Salesforce 7 Cirrus Insight: Integrating 10 Office 365 with
More informationSet Up and Maintain Customer Support Tools
Set Up and Maintain Customer Support Tools Salesforce, Winter 16 @salesforcedocs Last updated: December 10, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered
More informationGet Started with Sales Cloud Implementation Guide
Get Started with Sales Cloud Implementation Guide Salesforce, Winter 16 @salesforcedocs Last updated: October 16, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered
More informationGETTING STARTED WITH SETTING UP CALL CENTERS
GETTING STARTED WITH SETTING UP CALL CENTERS Abstract Salesforce CRM Call Center improves the productivity of your call center users by providing fast and easy access to accounts, contacts, cases, and
More informationWhat s New with Salesforce for Outlook?
What s New with Salesforce for Outlook? Available in: Contact Manager, Group, Professional, Enterprise, Unlimited, and Developer Editions Salesforce for Outlook v2.1.2 New Supported Operating System We
More informationDevelopers: Build Next Generation Apps. Michael Yeganeh Solution Engineering Lead myeganeh@salesforce.com
Developers: Build Next Generation Apps Michael Yeganeh Solution Engineering Lead myeganeh@salesforce.com Safe harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This
More informationTop 10 Ways to Get the Most Out of Salesforce. Dan Olsen
Top 10 Ways to Get the Most Out of Salesforce Dan Olsen Building a cloud-powered business requires more than just giving your people access to new systems. To get the maximum value from an application,
More informationReadyTalk for Salesforce User Guide
ReadyTalk for Salesforce User Guide Revised 11/8/2013 2 Contents Getting Started... 4 What is ReadyTalk for Salesforce?... 4 Installing and Configuring the AppExchange Application... 5 User Types and Settings...
More informationOracle Eloqua Sales Tools
http://docs.oracle.com Oracle Eloqua Sales Tools User Guide 2015 Oracle Corporation. All rights reserved 08/10/2015 Contents 1 Sales Tools Overview 4 2 Profiler Overview 5 2.1 Installing Profiler 8 2.2
More informationBring your data to life with Microsoft Power BI. Peter Myers Bitwise Solutions
Bring your data to life with Microsoft Power BI Peter Myers Bitwise Solutions Presenter introduction Peter Myers Independent BI Expert, Bitwise Solutions BBus, SQL Server MCSE, Data Platform MVP (since
More informationVirtual Contact Center
Virtual Contact Center NetSuite Integration Configuration Guide Version 8.0 Revision 1.0 Copyright 2014, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents
More informationFlexible Identity Federation
Flexible Identity Federation User guide version 1.0.1 Publication History Date Description Revision 2015.09.25 initial release 1.0.0 2015.12.10 minor corrections 1.0.1 Copyright Orange Business Services
More informationAttract Prospects, Win New Customers, Increase Repeat Business. Sales Marketing Customer Service & Support
In today s customer-led economy, sustaining your company s growth stems from: Empowering staff to manage, distribute and access the sales, marketing and service information that makes business move forward.
More informationMake Your Business Simple Using FobessCRM
Make Your Business Simple Using FobessCRM 1 FobessCRM at a Glance Built for Planning Prepare and manage content Design channel strategy Decide targeted campaigns Freedom in Interaction Approach customers
More informationSalesforce.com Winter 14 Release Notes
Salesforce.com: Winter 14 Salesforce.com Winter 14 Release Notes Last updated: January 4, 2014 Copyright 2000 2013 salesforce.com, inc. All rights reserved. Salesforce.com is a registered trademark of
More informationW H IT E P A P E R. Salesforce CRM Security Audit Guide
W HITEPAPER Salesforce CRM Security Audit Guide Contents Introduction...1 Background...1 Security and Compliance Related Settings...1 Password Settings... 2 Audit and Recommendation... 2 Session Settings...
More informationVersion 3.2 Release Note. V3.2 Release Note
Version 3.2 Release Note V3.2 Release Note Welcome to v3.2 of RM Unify We are pleased to detail the release of RM Unify v3.2. This release brings with it Chromebook single sign-on, allowing users with
More informationHow To Manage A Plethora Of Identities In A Cloud System (Saas)
TECHNICAL WHITE PAPER Intel Cloud SSO How Intel Cloud SSO Works Just as security professionals have done for ages, we must continue to evolve our processes, methods, and techniques in light of the opportunities
More informationRhetorik Salesforce CRM Services Product Overview
Factsheet Rhetorik Salesforce CRM Services Product Overview The ICT Business Intelligence Experts 1. Rhetorik Salesforce CRM Services Over 100,000 of the world s most innovative companies decided to deploy
More informationInstall and End User Reference Guide for Direct Access to Citrix Applications
Install and End User Reference Guide for Direct Access to Citrix Applications Version 1.0 7/26/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a
More informationGrow Sales Faster with Sales Cloud. Richard Doyle Senior Alliances Manger rdoyle@salesforce.com
Grow Sales Faster with Sales Cloud Richard Doyle Senior Alliances Manger rdoyle@salesforce.com Connect With Your Customers in a Whole New Way Cloud LTE Mobile Server Mainframe SNA Terminal LAN // WAN Client
More informationHow to Integrate Salesforce with Your Constant Contact Account
HOW-TO GUIDE EMAIL MARKETING How to Integrate Salesforce with Your Constant Contact Account FOR PROFESSIONAL & GROUP EDITIONS INSIGHT PROVIDED BY www.constantcontact.com 1-866-876-8464 This guide is to
More informationSystem Administration Training Guide. S100 Installation and Site Management
System Administration Training Guide S100 Installation and Site Management Table of contents System Requirements for Acumatica ERP 4.2... 5 Learning Objects:... 5 Web Browser... 5 Server Software... 5
More informationHow To Get The Most Out Of Sagecrm V7.1
Sage CRM 7.1 Overview What s New with Sage CRM 7.1 & Sage CRM 7.1 SP2 Abstract Sage CRM v7.1 is packed with new features which will make a real and immediate impact to businesses looking to stay ahead
More informationMicrosoft Dynamics CRM Clients
Microsoft Dynamics CRM Clients A user can work with Microsoft Dynamics CRM in two ways: By accessing the Microsoft Dynamics CRM application using Microsoft Internet Explorer, Google Chrome, FireFox, and
More informationRingCentral for Salesforce. Administrator Guide
RingCentral for Salesforce Administrator Guide Table of Contents Table of Contents 3 Introduction 3 About RingCentral for Salesforce 3 About This Guide 4 Setting up the Call Center 4 Step 1: Install the
More informationReport: Salesforce and Microsoft Dynamics CRM Outlook Integration Compared
Report: Salesforce and Microsoft Dynamics CRM Outlook Integration Compared CRM Switch CRM Assessment & Selection Services www.crmswitch.com 800 799 4539 Page 1 Table of Contents Introduction Functional
More informationCloudAmp Analytics Dashboards. Documentation
CloudAmp Analytics Dashboards for Salesforce & Google Analytics Documentation Last Updated: October 5, 2015 Table of Contents 1. About the App 2. Technical Support 3. Requirements 4. Installation a. Click
More informationGo to Market with a New Analytic Product in Just 8 Weeks.
Go to Market with a New Analytic Product in Just 8 Weeks. A C A S E S T U D Y 8GTM Go to market with a new analytic product in just 8 weeks 500K Over half million in new revenue directly tied into analytics
More informationThe table below shows the satisfaction and scale scores that determine vendor placement on the Grid.
Best CRM Products G2 Crowd rated these products highest based on reviews and data gathered by June 9, 2013: n Leaders: Salesforce.com and Microsoft Dynamics CRM n High Performers: Workbooks, SugarCRM,
More informationPure1 Manage User Guide
User Guide 11/2015 Contents Overview... 2 Pure1 Manage Navigation... 3 Pure1 Manage - Arrays Page... 5 Card View... 5 Expanded Card View... 7 List View... 10 Pure1 Manage Replication Page... 11 Pure1
More informationMicrosoft Power BI. Nov 21, 2015
Nov 21, 2015 Microsoft Power BI Biray Giray Practice Lead - Enterprise Architecture, Collaboration, ECM, Information Architecture and Governance getalbert.ca biray.giray@getalbert.ca Michael McKiernan
More information7 Signs You Need Advanced Analytics for Salesforce.com (or any CRM)
7 Signs You Need Advanced Analytics for Salesforce.com (or any CRM) and Why They Matter Executive Summary 2 Sure, customer relationship management (CRM) applications provide reports and dashboards. But
More informationSuccessful Platform-as-a-Service Requires a Supporting Ecosystem for HR Applications
Successful Platform-as-a-Service Requires a Supporting Ecosystem for HR Applications Platform-as-a-Service is the computing term used to describe a hosted web-based computing environment and the associated
More informationForce.com Workbook. Salesforce Platform Workshop, Spring 16. @salesforcedocs
Force.com Workbook Salesforce Platform Workshop, Spring 16 @salesforcedocs Last updated: January 18, 2016 Copyright 2000 2016 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark
More informationCloudfinder for Office 365 User Guide. November 2013
1 Contents Getting started with Cloudfinder for Office 365 1... 3 Sign up New Cloudfinder user... 3 Sign up Existing Cloudfinder user... 4 Setting the Admin Impersonation... 4 Initial backup... 7 Inside
More informationTeradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency
Teradata Marketing Operations Reduce Costs and Increase Marketing Efficiency Product Insight Brochure What Would You Do If You Knew? TM What would you do if you knew your marketing efforts could be freed
More informationIzenda & SQL Server Reporting Services
Izenda & SQL Server Reporting Services Comparing an IT-Centric Reporting Tool and a Self-Service Embedded BI Platform vv Izenda & SQL Server Reporting Services The reporting tools that come with the relational
More informationSalesforce Admin Course Content: Chapter 1 CRM Introduction Introduction to CRM? Why CRM?
Salesforce Admin Course Content: Chapter 1 CRM Introduction Introduction to CRM? Why CRM? Chapter 2 Introduction to Cloud Computing & Salesforce.com Cloud Computing - Overview What is Software-as-a-Service
More informationHOTPin Integration Guide: Salesforce SSO with Active Directory Federated Services
1 HOTPin Integration Guide: Salesforce SSO with Active Directory Federated Services Disclaimer Disclaimer of Warranties and Limitation of Liabilities All information contained in this document is provided
More informationHubSpot CRM & Salesforce:
HubSpot CRM & What is the best solution for your company? Credits To BluLeadz inbound Marketing Company As a marketing agency, we are always speaking with business owners, marketing managers and sales
More informationCreating Custom Report Types in Salesforce.com Qvidian Sales Playbooks & Analytics Quick Reference Guide
Creating Custom Report Types in Salesforce.com Qvidian Sales Playbooks & Analytics Quick Reference Guide Introduction When your team uses Qvidian Playbooks, you receive unique insights uncovering how people,
More informationInstallation and Administration Guide
Installation and Administration Guide Release 8 This installation guide will walk you through how to install and deploy Conga Composer, including recommended settings for the application. Contact Support:
More informationMicrosoft Office 365 Microsoft Office 2013 Pro Plus for PC Installation and Activation Walkthrough
Microsoft Office 365 Microsoft Office 2013 Pro Plus for PC Installation and Activation Walkthrough Contents Introduction... 2 System Requirements... 2 Installing Microsoft Office 2013... 2 Manage/Deactivate
More informationConfiguring. SuccessFactors. Chapter 67
Chapter 67 Configuring SuccessFactors The following is an overview of the steps required to configure the SuccessFactors Enterprise Edition Web application for single sign-on (SSO) via SAML. SuccessFactors
More informationExtending the Value of Salesforce with Quote-to-Cash Apps
Extending the Value of Salesforce with Quote-to-Cash Apps Given the huge gap between CRM and ERP processes, capturing and transferring details on what products customers bought at what price and for what
More informationApplication Notes: MaxACD Connector For Salesforce
Application Notes: MaxACD Connector For Salesforce March 2013 Contents Introduction... 3 Requirements... 3 Installing the MaxACD Salesforce Connector... 4 Step 1: Import the Call Center File into Salesforce...
More informationMcAfee Cloud Single Sign On
Setup Guide Revision B McAfee Cloud Single Sign On COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection, McAfee
More informationAn Overview of Samsung KNOX Active Directory-based Single Sign-On
C E N T R I F Y W H I T E P A P E R. S E P T E M B E R 2013 An Overview of Samsung KNOX Active Directory-based Single Sign-On Abstract Samsung KNOX is a set of business-focused enhancements to the Android
More informationMcAfee Cloud Identity Manager
Salesforce Cloud Connector Guide McAfee Cloud Identity Manager version 1.1 or later COPYRIGHT Copyright 2013 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted,
More informationSpringCM Integration Guide. for Salesforce
SpringCM Integration Guide for Salesforce January 2013 Introduction You are minutes away from fully integrating SpringCM into your Salesforce account. The SpringCM Open Cloud Connector will allow you to
More informationAre you having trouble logging in with a Username that contains special characters or spaces?
Troubleshooting Guide Forgot your Username or Password? Are you having trouble logging in with a Username that contains special characters or spaces? Can t launch a course in InfoComm University? Can t
More informationIntegrating Single Sign-on Across the Cloud By David Strom
Integrating Single Sign-on Across the Cloud By David Strom TABLE OF CONTENTS Introduction 1 Access Control: Web and SSO Gateways 2 Web Gateway Key Features 2 SSO Key Features 3 Conclusion 5 Author Bio
More informationConfiguring SuccessFactors
Chapter 117 Configuring SuccessFactors The following is an overview of the steps required to configure the SuccessFactors Enterprise Edition Web application for single sign-on (SSO) via SAML. SuccessFactors
More informationRemote Access End User Reference Guide for SHC Portal Access
Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required
More informationSix advantages of a cloud-based IT help desk
WHITE PAPER Contents Introduction... 1 Six advantages of putting the IT help desk in the cloud... 1 Advantage #1: More proactive IT support...1 Advantage #2: More collaboration...2 Advantage #3: More point-and-click
More informationSoftware 1.1 May 2015 3725-10306-001B SERVICE PORTAL OVERVIEW. RealAccess. Polycom, Inc. 1
SERVICE PORTAL OVERVIEW Software 1.1 May 2015 3725-10306-001B RealAccess Polycom, Inc. 1 Copyright 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
More informationCRM for Business Intelligence
DATA SHEET CRM for Business Intelligence MAXIMIZER CRM Published By Real-time visibility into your business Strategize effectively and make informed business decisions with timely, accurate insight into
More informationHow Secure Is Your Salesforce Org?
How Secure Is Your Salesforce Org? Fortifying Salesforce With SnapShot Org Intelligence Reporting DreamFactory White Paper The Challenges of Securing Your Salesforce Org As an on-demand SaaS application,
More informationFeature Guide WINTER '15 REVISION A. C o p y r i g h t 2 0 1 4 C l o u d A p p s L t d
Feature Guide WINTER '15 REVISION A C o p y r i g h t 2 0 1 4 C l o u d A p p s L t d Table of contents Overview... 1 Achievements & Rewards... 2 Challenges... 3 Points & Badges... 4 Levels & Ranking...
More informationUsing Mindjet Software and Templates for Strategic Consulting
Getting Started Guide Using Mindjet Software and Templates for Strategic Consulting Mindjet Getting Started Guide Using Mindjet Software and Templates for Strategic Consulting 2 One of the challenges we
More informationGoogle Apps Deployment Guide
CENTRIFY DEPLOYMENT GUIDE Google Apps Deployment Guide Abstract Centrify provides mobile device management and single sign-on services that you can trust and count on as a critical component of your corporate
More informationVirtual Contact Center
Virtual Contact Center MS Dynamics CRM Online Integration Configuration Guide Version 7.1 Revision 1.0 Copyright 2013, 8x8, Inc. All rights reserved. This document is provided for information purposes
More informationAjera 7 Installation Guide
Ajera 7 Installation Guide Ajera 7 Installation Guide NOTICE This documentation and the Axium software programs may only be used in accordance with the accompanying Axium Software License and Services
More informationForce.com Sites Implementation Guide
Force.com Sites Implementation Guide Salesforce, Winter 16 @salesforcedocs Last updated: October 16, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark
More informationSAP Cloud Identity Service Document Version: 1.0 2014-09-01. SAP Cloud Identity Service
Document Version: 1.0 2014-09-01 Content 1....4 1.1 Release s....4 1.2 Product Overview....8 Product Details.... 9 Supported Browser Versions....10 Supported Languages....12 1.3 Getting Started....13 1.4
More informationactivecho Frequently Asked Questions
activecho Frequently Asked Questions What are the benefits of activecho? activecho allows your organization to provide an on-premise, managed and secure alternative to Dropbox and other file synching and
More informationSetting Up Person Accounts
Setting Up Person Accounts Salesforce, Summer 15 @salesforcedocs Last updated: June 30, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com,
More informationSAML-Based SSO Solution
About SAML SSO Solution, page 1 SAML-Based SSO Features, page 2 Basic Elements of a SAML SSO Solution, page 2 SAML SSO Web Browsers, page 3 Cisco Unified Communications Applications that Support SAML SSO,
More informationConfiguring Parature Self-Service Portal
Configuring Parature Self-Service Portal Chapter 2 The following is an overview of the steps required to configure the Parature Self-Service Portal application for single sign-on (SSO) via SAML. Parature
More informationSAML Single-Sign-On (SSO)
C O L A B O R A T I V E I N N O V A T I O N M A N A G E M E N T Complete Feature Guide SAML Single-Sign-On (SSO) 1. Features This feature allows administrators to setup Single Sign-on (SSO) integration
More information