Using a Peer-Based Addiction Management and Recovery Model to Maximize Recovery and Wellness

Transcription

1 Using a Peer-Based Addiction Management and Recovery Model to Maximize Recovery and Wellness

2 AGENDA You Say You Want A Revolution Survival Story Who Is Face It TOGETHER? Telephone Recovery Support & Success

3 DAVID WHITESOCK, JD/MA ADDICTION INFORMATICS OFFICER social entrepreneur lawyer journalist historian adjunct professor addiction survivor

4

5

6

7 Community Transformation

8 Co-Founders : Charlie Day Kevin Kirby

9

10 VISION A nation that has solved the disease of drug and alcohol addiction.

11 MISSION Help addiction sufferers get well.

12 IT S A DISEASE

13 1 in 10 Suffer 90% don t get care

14 4 to 7 Treatments to Get Well

15 Addiction Treatment & Health Care BROKEN

16 Half Trillion annual economic cost

17 1 in 4 kids affected by addiction

18 $215B health care costs

19 Addiction : greatest health & social challenge

20 THE MODEL

21

22 Whole Community Advocacy Community Awareness & Education Deliver Addiction Mgt Services Mainstream Addiction Wellness into Workplace Mainstream Addiction Care into Health Care Evaluate & Measure Outcomes

23 FINANCIALLY SUSTAINABLE

24 EMPLOYER INITIATIVE

25 THE FUNDING MODEL $400,000 OPERATING BUDGET 35% Employer Initiative 30% Health Care Systems 20% United Way 10% March Into The Light 5% Donors

26 EVOLVE OR DIE

27

28

29

30 REVOLUTIONIZING ADDICTION DATA

31 POPULATION HEALTH MGT CONNECTED TECHNOLOGY DATA-ENABLED DECISIONS

32

33

34

35 TELEPHONE RECOVERY SUPPORT

36 WHAT S AHEAD Recovery Defined Recovery Supports Defined Face It TOGETHER Training Program How Telephone Recovery Support Works Outcomes

37 Recovery is a process of change through which individuals improve their health and wellness, live a self-directed life, and strive to reach their full potential. U.S. Substance Abuse and Mental Health Services Administration (SAMHSA)

38 Many [sufferers of addiction] benefit from a personal guide who facilitates disengagement from the culture of addiction and engagement in a culture of recovery. Recovery Supports William White, 1996

39 Recovery Supports are NOT treatment

40 PEERS NOT counselors NOT sponsors NOT credentialed

41 RECOVERY SUPPORTS at Information Clearinghouse (Navigation) Telephone Recovery Support Recovery Coaching Speakers Bureau

42 TRAINING

43 Recovery Coach Certification Must have stable recovery 16-hour Course 4-8 hours of shadowing Must sign employee policy and confidentiality and ethics agreement 4 trainings per year

44 CHARACTERISTIC Loyal Caring Active Listener Trustworthy S Stable Consistent Suggestions, not Opinions Honest & Direct

45 Boundaries & Confidentiality CODE OF ETHICS

46 Professional, not Personal Anonymity First All Information is Private

47 How does Telephone Recovery Work?

48 ANY STAGE OF RECOVERY

49 Sign up via treatment, employer, and other outreach Direct request Call during regular business hours

50 GUIDELINES & TALKING POINTS

51 RELAPSE OR CRISIS

52 WHEN OTHER PERSON ANSWERS Leave the following message (if client has consented): This is from Face It TOGETHER Sioux Falls calling about a personal matter. Would you have [client s first name] call us back at from 9 am 7 pm Monday Thursdays, Fridays 9am 5pm and Saturdays 9am 1pm. Q: What is Face It TOGETHER Sioux Falls? A: We are a community support service for individuals and families.

53 LEAVING A MESSAGE If you get an answering machine or voic , leave the following message: This is from Face It TOGETHER Sioux Falls calling for (client first name). I just wanted to check to see how you are doing. I hope all is going well. Please feel free to call us back if you need support at (605) If the client has indicated they do not want us to leave a message please do not.

54 UNABLE TO CONNECT After 6 weeks of attempting phone calls and you have not spoken to the individual, leave the following message: Hello, this is from Face It TOGETHER Sioux Falls, we have been calling you for 6 weeks for the TRS program, but have been unable to reach you. If you would like us to continue leaving messages or trying, please call us back. In the future if you need support please feel free to call. Our number is (605) Thank you.

55 TRS at WEEK 12 Can stop calls or continue Thank you Further support offered Informed about survey

56 OUTCOMES

57 TRS IMPACT % engaged in meaningful activity 87% have reliable transportation 91% have supportive living arrangements

58 TRS IMPACT TRS Clients 2,047 Calls / Month $500 = 13 Individuals get 1 call / wk

59 IOP Partner Recovery support outreach began in March 7 presentations to IOP groups (n = 62) 9 individuals began TRS (15%)

60

61 QUESTIONS

62

63 LEARN MORE / HELPING ADDICTION SUFFERS GET WELL OUTCOMES HOW EFFECTIVE ARE OUR ADDICTION MANAGEMENT AND RECOVERY SUPPORTS? Sales 2,600 number of people helped in % In Recovery after 1 year