INVITATION for EXPRESSION OF INTEREST. Design, Develop, Install, Commissioning and Maintenance of Web Portal for Nepal Rastra Bank (New-Site)

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1 INVITATION for EXPRESSION OF INTEREST Design, Develop, Install, Commissioning and Maintenance of Web Portal for Nepal Rastra Bank (New-Site) Nepal Rastra Bank General Services Department Baluwatar, Kathmandu, Nepal June 2014

2 Table of Contents S.N. Particulars Page No. 1. Advertisement Notice for Inviting Expression of Interest 3 2. Application Form 5 3. Terms of Reference 7 4. Background Information 7 5. Broad Scope of Work 7 6. Terms of Supply 8 5. Source of Funding 8 6. Applicant Information 9 7. Financial Strength of the Applicant Technical Experience/Capabilities of the Applicant Company profile (Description of Business) Personnel Capabilities Litigation History Submission of Application Short-listing Criteria Disclaimer Acronyms 17 Page 2 of 17

3 Nepal Rastra Bank General Services Department Baluwatar, Kathmandu, Nepal Request for the Expression of Interest (EoI) First date of Publication: 15 June 2014 Last date of Submission: 16 th day of the first date of the publication (on or before 12:00 hrs NST). Project: Design, Develop, Install, Commissioning and Maintenance of Web Portal for Nepal Rastra Bank ('New-Site'). Financing: Budget of Nepal Rastra Bank (NRB) NRB Plans to replace existing Intranet and Internet Website, hereinafter called 'Existing Site', with a new Unified Website, hereinafter called 'New-Site', with appropriate flexibility and scalability that allows easy modifications to meet future requirements and interfacing with related other systems. The design should utilize internationally accepted standard to ensure security, ease of implementation and system stability, scalability for future expansion. In order to keep up with emerging technologies, NRB requires 'New-Site' be developed using the latest software development tools with appropriate, open technology based, framework and Content Management System (CMS). After understanding the requirements of NRB and details mentioned in the Terms of Reference (ToR), the Consulting Firm/Company shall provide turn-key solution for the entire 'New-Site' including any missing item(s) notwithstanding the detailed Bill of Material (BoM) given in ToR for the successful implementation as well as 5 years support services of the 'New-Site', subject to yearly renewal of the Annual Maintenance Contract. This procurement is for design, development/customization, installation, commissioning, test and maintenance of secured website that encompasses Public Website and Intranet for internal use. The selected Consulting Firm/Company shall be responsible to analyze the requirements; design and develop database, website; commissioning of 'New-Site'; prepare necessary documents and train related personnel as well as live operation of the system for the period of one month before handover. 1. Interested Consulting Firm/Company can obtain Application Form upon submission of a written application addressed to the Executive Director, Nepal Rastra Bank, General Services Department, Baluwatar, Kathmandu, Nepal or Banking Office, Thapathali, Kathmandu, Nepal during office hours from the first date of the publication of this notice till 15 th day of the first day of the publication of this notice during office hours. Page 3 of 17

4 2. EoI Documents duly completed in English should be submitted on or before the 16 th day of the first date of the publication of this notice on or before 12:00 hrs NST in a sealed envelope. In case of public holiday on 16 th day, applications shall be submitted during the same hours on the next working day. 3. Application shall be opened in the presence of attending Applicants or their authorized Representatives, who choose to attend, at 14:00 hrs NST on the 16 th day from the first date of publication of this notice. In case of public holiday on the 16 th day, applications shall be opened at 14:00 hrs NST on the next working day. 4. Application Forms should be duly filled up and signed by the authorized person with the Consulting Firm/Company's official seal affixed. 5. Information submitted by the Applicants shall be treated as confidential and the application shall not be returned. 6. NRB, however, reserves the right to open documents in absence of the Consulting Firm/Company's authorized representatives as well. 7. NRB also reserves the right to accept or reject any or all applications without assigning reason whatsoever. 8. Application received after submission date and time shall not be entertained. 9. Name of short-listed applicants shall be made public and informed. 10. Other related information may be obtained from Nepal Rastra Bank, General Services Department, Baluwatar, Kathmandu during office hours. 11. The EoI notice and ToR can be obtained from NRB website: or can be collected from NRB General Services Department or Banking Office, Thapathali. 12. The Applicant should submit EoI Form to General Services Department (GSD), Baluwatar, Kathmandu, in person or by Post or Courier. In case of submission through Post or Courier the EoI form should be received at GSD, NRB within the specified deadline of submission. Application Forms received after deadline shall not be entertained and NRB will not be responsible for the delay receiving. Page 4 of 17

5 Letter of Application [Letterhead paper of the Applicant including full postal address, telephone, facsimile, and website] Date: The Executive Director Nepal Rastra Bank General Services Department Baluwatar, Kathmandu Nepal. Re: Design, Develop, Install, Commissioning and Maintenance of Web Portal ('New- Site') for Nepal Rastra Bank. 1. Being duly authorized to represent and act on behalf of (hereinafter referred to as "the Applicant"), and having reviewed and fully understood all of the Expression of Interest (EoI) requirements and information provided, the undersigned hereby applies for EoI to bid on the Design, Develop, Install, Commissioning and Maintenance of Web Portal ('New-Site') for Nepal Rastra Bank. 2. Attached to this letter are copies of original documents defining; i. the Applicant's legal status; ii. the principal place of business; and iii. the place of incorporation/registration, or the place of registration and the nationality of the proprietor/partners/shareholders. iv. Other documents referred to in Section 6.i of this EoI. 3. NRB, its authorized representatives or any legally competent agencies are hereby authorized to conduct any inquiries or investigations to verify the statements, documents and information submitted in connection with this application, and to seek clarification from our other Agencies and Clients regarding any financial and technical aspects. This Letter of Application shall also serve as authorization to NRB, related agency or its authorized representative to ask the Applicant any supporting information and documents deemed necessary or verify statements and information provided with this application, such as the resources, experience and competence of the Applicant etc. The Applicant shall furnish all the information and documents as demanded. Page 5 of 17

6 4. NRB, related agency or its authorized representative may contact the following persons for further information: Contact 1 Contact 2 Name: Address: Telephone No: Mobile No: Fax: Name: Address: Telephone No: Mobile No: Fax: 5. This application is made with the full understanding that: a. Bids by EoI Applicants shall be subject to verification of all information submitted for EoI short-listing at the time of bidding. b. NRB reserves the right to: amend the scope and value of contract to be bid under this project; in which event, Request for Proposal (RFP) shall be invited only from those Applicants who meet the amended EoI requirements; and reject or accept any application, cancel the EoI process and reject all Applications. c. NRB shall not be liable for any such actions set under 5(b) as mentioned above. 6. The undersigned hereby also declares that the statements made and the information/documents provided by us in this EoI are unconditional and complete, true and correct in every detail and accept that any misinterpretation contained in it may lead to our disqualification. Yours faithfully, (Signature of Authorized Signatory) (Name, Title and Address of the Applicant) Page 6 of 17

7 Terms of Reference of Request for Expression of Interest (EoI) Subject: Design, Develop, Install, Commissioning and Maintenance of Web Portal ('New-Site') for Nepal Rastra Bank. Background Information Established in 1955 under Nepal Rastra Bank Act, Nepal Rastra Bank (now under Nepal Rastra Bank Act, 2002), is the apex body in the financial sector of Nepal. It is an autonomous body, governed by its Board of Directors as mentioned in the Act. The Central Office is located at Baluwatar. In addition to the Central Office, NRB carries out business activities in nine further locations including Thapathali and Sundhara in Kathmandu and seven in principal cities namely Biratnagar, Janakpur, Birgunj, Pokhara, Siddharthanagar, Nepalgunj and Dhangadhi. NRB is responsible for all central-banking activities. These include formulation and implementation of monetary policy, regulation and supervision of commercial banks and financial institutions, management of foreign exchange reserves, printing and issuing of notes, acting as a banker and advisor for the government and government agencies, and banker to Commercial Banks and Financial Institutions (BFIs). Broad Scope of Work The broad scope of Consulting Services includes system analysis, design, develop/customize, install, test, commissioning and maintenance of 'New-Site'. The selected Consulting Firm shall be responsible to design and develop/customize database, interfaces and pages; commissioning of the 'New-Site'; prepare system documents and users' manual; provide training and knowledge transfer programs to related personnel as well as live operation of the system for the period of One month after system cut-over followed by one year warranty. The broad scope of this Consulting Services includes: 1. Study/analyze, design secured Service Oriented Architecture based web architecture; develop/customize, install, test and commissioning of 'New-Site'. 2. Recommend appropriate Database Management System (DBMS) and Platform as well as web development language. 3. Assist NRB to design Data Structure. 4. Recommend and Assist NRB to setup security harden web server and overall webbased system. 5. Design and Develop separate web pages for Nepali and English Languages 6. Design and Develop interfaces for data/file upload. 7. Provide interfacing option for other applications in NRB. 8. Define role based access mechanism for NRB Officials, ex-staffs, account holders. 9. Define role based access mechanism for external stakeholders particularly licensed institutions. Page 7 of 17

8 10. Specify/recommend required hardware, software and other infrastructures to support the system. 11. Data migration and testing from 'Existing Site'. 12. Provide backup and recovery mechanism. 13. Prepare documents and manuals, including all technical, procedural and operational details as well as any other requirements. 14. Train users and technical staff of NRB. 15. Perform acceptance testing, encompassing Users Acceptance Test and Operation Acceptance Test. 16. Post-implementation warranty for one year after system handover. 17. Provide Annual Maintenance Contract (AMC) and ongoing support. Terms of Supply Approximate expected delivery time is twenty five weeks for study and analysis, design, development, install, testing, training and commissioning plus four weeks of live operation followed by 1 year warranty. Source of Funding The Budget of Nepal Rastra Bank. Page 8 of 17

9 1. Applicant Details Applicant Information 1.1 Name of the Applicant Details Remarks a. Address of office responding to this EoI b. Address of main office c. Details of partners/ promoters / directors d. Date of incorporation of the company e. Copy of MoU in case of JV f. Power of attorney to sign on behalf of JV In the Joint Venture (JV) bid, all above details of all partners, associates, agent etc Telephone No.: Mobile No.: Fax No.: Website: Contact Names: 1.2 Person Authorized to Submit EoI Name / Surname: Position: Contact Address: Telephone No.: Mobile No.: Fax No.: Person for Communication (if different from 1.2) Name / Surname Position Contact Address: Telephone No.: Mobile No.: Fax No.: Page 9 of 17

10 2. Financial Strength of the Applicant 2.1 Financial Strength* (For each member in case of Joint Venture) Annual Turnover for last 3 fiscal years Fiscal Year Turnover (NRs.) 2067/ / / Net Worth for last 3 fiscal years Net Worth (NRs.) Fiscal Year 2067/ / /70 *as per audited financial statements. Page 10 of 17

11 3. Technical Experience/Capabilities of the Applicant List all the similar projects completed within the past 5 years and provide following information for each of these projects: (Please use this separate sheet for each project) Project Number: Project name and location Details of Platform and frameworks used in the project Details of functionalities within the Project Names of Sub-contractors/JV Members and their responsibilities Overall Cost of Project Client's references: Name of the Project Manager/ Company / Title, Telephone number/ Fax number, address, website Date of Commencement Date of Completion or current status Was the system study, design, supply, installation, implementation, testing and commissioning completed within the expected schedule? If NO, describe causes and duration of delay State if the project had cost overrun; if so, describe its nature and state amount Itemize work performed in this project by the Firm (e.g. study, design, installation, testing, maintenance and training) Total man days employed for the Project If available, provide website address of the project completed Client Certificate for the project Additional information, if any, may be provided in separate sheets Note: The copy of Certificate of Specific Work Experience of the Firm/Company must be attached with EoI Application Form, which must be issued by respective Clients and must include, among other things, name and nature of assignment, location of the assignment completed, duration (mm-yyyy) and period (Date) of the assignment, duration of stay/work in the assignment, assignment value etc. The copy must be attested by the Applicant as original copy and company seal affixed. Page 11 of 17

12 Company Profile (Description of Business) For each of the items in the list given below, the Applicants should provide a brief paragraph or description of the requested verifiable information. Where lists are requested, please only provide a list without any description: History of the company/business Kind of business and its' specialization Organizational affiliation(s) Organizational structure/infrastructure including locations of offices Total number of employees and available technical manpower List of items/services sold or offered List of clients List of clients currently using proposed or similar Service, if any List of relevant major Projects carried out Industry Standard Certifications, if any Brief description of each Project along with contract value and Work experience Net worth and Turnover 4. Personnel Capabilities Please give description (including Academic Qualification, Training and Work Experience) of the Key Staff who are going to be directly involved in the proposed job. Applicants should provide the names of 4 Key Staff qualified to meet the specified requirements stated for each position. The data on their experience should be supplied on separate sheets for each candidate. Applicants may propose alternative management and implementation arrangements requiring different Key Staff with their qualifications, training and experience records. i. Title of position: Team Leader Qualification: Experience: Master's Degree in IT related field or Master's Degree in any field with Bachelor's Degree in IT related field. The Team Leader must have completed either one academic course or 60 Hours training course in Software Project Management. At least 3 years experience and 2 successful software project implementation as a team leader or project manager. ii. Name of prime candidate: Name of alternate candidate: Title of position: System Analyst and Designer Qualification: Bachelor's Degree in IT related field (preferably Master's Degree in IT related field). The System Analyst must have completed either one academic course or 60 Hours training course in Software System Analysis and Design. Experience: At least 3 years experience and at least 2 successful software designed. Page 12 of 17

13 Name of prime candidate: Name of alternate candidate: iii. Title of position: Security Expert Qualification: Experience: Bachelor's Degree in IT related field. The Security Expert must have completed Information / Network Security training courses with valid certification (e.g Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH) etc.) At least 2 years experience with 2 successful software projects. Name of prime candidate: Name of alternate candidate: iv. Title of position: System Developer Qualification: Experience: Bachelor's Degree in IT related field. At least 3 years experience and 2 successful web development projects Name of prime candidate: Name of alternate candidate: Note: The Firm/Company should submit attested copies of academic qualification, training and experiences of Key Staff proposed for this Project. The Certificate of Training should indicate the subject of training, date, period of training, location etc. The Certificate of Specific Work Experience of the Key Staff must be issued by respective Clients and must include, among other things, name and nature of assignment, location of the assignment completed, duration (mm-yyyy) and date of the assignment, duration of stay/work in the assignment, assignment value etc. The copy must be attested by the Applicant as original copy and company seal affixed. 5. Litigation History Applicants shall provide information on any history of litigation or arbitration resulting from contracts executed in the last five years or currently under execution. Year Award FOR or AGAINST Applicant Name of client, causes of litigation and matter in dispute Disputed amount (current value) 6. Submission of Application i. Documents Required In addition to the documents mentioned elsewhere in this EoI, the applicant should also submit the following documents along with this EoI: Page 13 of 17

14 ii. a. Copy of Company/Firm's Registration Certificate. The certificate should be renewed as applicable. b. Copy of Business License Certificate (an authorization letter to conduct business), if any. The certificate should be renewed as applicable. c. Copy of Memorandum and Article of Association of the Consulting Firm/Company. d. Copy of Citizenship/Passport of proprietor/partners/board of directors of the company. e. Copy of PAN and VAT registration certificate. f. Tax clearance certificate for F.Y. 2069/070 (or, submission of income statement at the relevant Inland Revenue Office). g. Copy of experience certificate/s for development of websites of similar nature in BFIs or government agencies or corporations or public limited organizations, as per this EoI mentioning that the Consulting Firm/Company has successfully designed, developed, installed and commissioned websites within last 2 years. h. Self declaration letter mentioning its eligibility to bid, enough technical knowhow, skill, resources and financial capability, competence and strength, its fairness in the system design and implementation process, no record or involvement in criminal/fraudulent/illegal activities, compliance to any applicable legal instruments. i. The Applicant or its authorized official must sign on each and every page of the EoI application and documents. j. Complete set of EoI submission documents must be properly indexed and orderly submitted. k. An official seal must be affixed with such signature. l. The proposal must contain no interlineations or overwriting except as necessary to correct errors. In each correction, the applicant or authorized official himself/herself must sign to give it validity. m. Except original documents, all copy documents to be submitted with Application must have been attested by a Notary Public or Applicant Firm/Company. n. All information and documentations also must be provided electronically via or on a CD/DVD. Information available from and EoI to be Addressed to: The Executive Director Nepal Rastra Bank General Services Department Baluwatar, Kathmandu, Nepal. Phone: Fax : Page 14 of 17

15 iii. Last Date of Submission: Hard copy should be submitted in a sealed envelope at above said office on or before 12:00 hrs NST on 30 June iv. Envelope Marking EoI for Design, Develop, Install, Commissioning and Maintenance of Web Portal ('New-Site') for Nepal Rastra Bank. v. Language of EoI documents as well as all other correspondence shall be in English. 7. Short-listing Criteria Application shall be assessed on the basis of the following criteria and abovementioned particulars. Therefore, Consulting Firms/Companies should submit necessary details that would help evaluation. Only those Consulting Firms, who have been short-listed, shall be duly informed in writing after evaluation. Short-listing shall be based on pass/fail criteria as per abovementioned qualification, experience and capacity of the Firm/Company. S.N. Short-listing Criteria Documents Required at the time of EOI Submission* 1. An individual or a Joint Venture (JV) can submit the Bid. In the case of JV, evaluation shall be done on the basis of the roles and responsibilities of the members of JV. However, evaluation of each item shall be done on the basis of the strength of either the leader or the member of the JV, but not jointly. 2. Educational Qualification, Training and Work Experience of 4 Key Staff. 3. The bidder should be a registered company/firm under prevailing laws with at least 3 years of incorporation. In case of JV, lead bidder shall submit a valid memorandum of Understanding (MOU)/agreement among all the members signed by the Authorized Signatories of the companies dated prior to the submission of the bid. The MoU/agreement shall clearly specify the stake of each member and outline the roles and responsibilities of each member. The MoU/agreement shall be exclusively for this project and shall be jointly and severally liable. Attested copies of academic qualification, training and experiences of Key Staff including Certificate of Trainings and Specific Work Experience issued by respective Clients. Copy of Certificate of incorporation and relevant documents. 4. Bidder should have been in the same business for a period exceeding 3 years as on last date of Submission. Self-declaration letter with adequate proof. Page 15 of 17

16 5. 6. Bidder must have successfully designed, developed, installed and commissioned secure web-site or web-based software in bank and financial institutions (BFIs) or government agencies or government corporations or public limited organizations within last two years and must be successfully operating for at least one year on the last date of EoI submission. The Bidder should have at least Rs. 1 million and Rs. 5 million of net worth and revenue from software design and development respectively (turnover) on an average for last three Financial Years ending on Final date of submission. Copy of work order / Client Certificates. Copy of the audited financial statements specifying the net worth and revenue from software or web design and development of the company for last three years. * Wherever necessary, proofs should be submitted and should be duly attested by notary public or the Applicant itself as the copy of the original. Note: A Consulting Firm/Company, either Single or member of Joint Venture can apply only in one EoI. To avoid confusion and possible elimination after short-listing, Lead Firm of Association or Joint Ventures are strongly advised to confirm relationships (exclusive or non-exclusive) with selected associates or partner prior to expressing interest. 8. Disclaimer a. Each prospective Consulting Firm/Company should conduct its own study and analysis and check the accuracy, reliability and completeness of the information in this EoI and obtain independent advice from appropriate source before submission of this EoI and later RFP, if short-listed. b. Neither NRB, nor their employees shall have any liability to any prospective Consulting Firm/Company or any other person under the law of contract, for any loss, expense or damage which may arise from or be incurred or suffered in connection with anything contained in this EoI. c. NRB reserves the right to reject any or all of the EoIs submitted in response to this EoI document at any stage without assigning any reasons whatsoever. NRB also reserves the right to hold, or withdraw or cancel the process at any stage under intimation to the Consulting Firm/Company who submits the EoI. d. NRB also reserves the right to modify or amend or add to any or all of the provisions of this EoI document or cancel the present Invitation and call for fresh Invitation. e. Neither NRB nor their employees shall have any liability in case of non-receipt of any correspondence from them to the Consulting Firm/Company due to delays. f. The applicable laws for the purpose of this EoI are the laws of Nepal. g. The Consulting Firms/Companies are expected to know the prevailing Act, rules and directives, practices related to this assignment and requirements of NRB. Page 16 of 17

17 BFIs CD DVD EoI F.Y. GoN IT JV MoU NRB RFP VAT Acronym Bank and Financial Institutions Compact Disk Digital Versatile Disk Expression of Interest Fiscal Year Government of Nepal Information Technology Joint Venture Memorandum of Understanding Nepal Rastra Bank Request for Proposal Value Added Tax Page 17 of 17

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