ESPIRIT HOUSE RESIDENTS ASSOCIATION
|
|
- Logan Norris
- 8 years ago
- Views:
Transcription
1 ESPIRIT HOUSE RESIDENTS ASSOCIATION MEETING MINUTES Meeting Date & Time: Wednesday, 26 March 2008 from 18:30 Meeting Venue: Putney Station, Upper Richmond Rd, LONDON, SW15 2SP Attendees: Apologies: Peter Martin (PM) Chairperson Jahan Anzsar (JA) Minutes Vanessa Drummond (VD) Nick Moore (NM) James Watson (JW) Diya Agarwal (DA) Mark Golledge (MG) Karen Martin (KM) Simon Middleton (SM) Simona Esposito (SE) Minutes 1. Minutes + Actions from last meeting, & Introductions Minutes from last meeting 1.1. The minutes from the last association meeting on 13 December 2007 were approved. Actions from last meeting Item No Action Who Due date 1.2 Note informing JA 05/01/2008 residents that Association had met to be distributed 1.3 Contact details of all JA 21/12/2007 members to be circulated 2.3 Constitution to be JA 21/12/2007 finalised and distributed to all members 3.2 List issues that need PM/JA/KM/MG/VD/NM Next meeting resolving under each of the key areas identified and start the process of getting them resolved 4.2 Association member JA 12/01/2008 to be at future CRM inspections of Espirit House 7.3 Enquiries and JW Next meeting Page 1 of 8
2 quotes to be obtained for installing CCTV 10.2 Determine whether a contract exists between the Espirit House Management Co and CRM, and obtain a copy of the contract if possible 11.1 Espirit House website to be set up JA 31/01/2008 JA 31/01/ Item 1.2 has been done. JA circulated a note informing residents of the last meeting Item 1.3 has been done. JA maintains a list of the contact addresses of those owners who are in touch with the association Item 2.3 has been done Item 3.2 is well underway by all members of the association Item 4.2 has been actioned. VD was present at an inspection that CRM carried out of Espirit House on 17 January For Item 7.3, JW has obtained CCTV quotes through CRM. This is discussed further in Section 6 below JA liaised with Claire Moore at BDO about Item Whilst Claire wasn t able to provide the contract that applies between the freeholders and CRM, she forwarded a copy of the generic contracts that apply to developments that the freeholders own which are managed by CRM. JA forwarded this contract to members of the association Item 11.1 has now been done. The Espirit House website has been set up at This is discussed further in Section 8 below. 2. Water leaks Underground water leak 2.1. PM updated everyone with the latest on the underground water leak The main priority remains to get the leak the stopped. Following recent discussion amongst members of the association, it was agreed that the re-route option would be preferred. PM has been liasing with CRM to push this forward. Thames Water now sub-contract repair work and Anne-Marie O Leary has met with the Thames Water appointed sub-contractor to assess the way forward and obtain a quote PM has asked CRM to obtain quotes from other contractors rather than just the Thames Water sub-contractor, as well PM also suggested that a meeting should be set up with the freeholders to discuss the water leak issues (including asking them to ensure that new buyers of flats in the Page 2 of 8
3 block were informed of it) as well as the lack of transparent accounts in relation to the 2006 service charges (more about this in section 3 below). Everyone agreed this would be a good idea. ACTION: PM to draft an to freeholders highlighting current issues with the water leak as well as the lack of transparent accounts for the 2006 period and also suggest a meeting with them in London, by 30 April Water leak in car park 2.5. Arrangements are currently underway by CRM for a plumber to gain access to as many flats in the block with flats 1-13 to inspect the hot water tanks in these flats The leak in the car park appears to be from one of flats Service charges 3.1. JA updated everyone with the latest on the various service charge issues. Apportionment of car park service charge 3.2. Anne-Marie O Leary had sent an on the day of the meeting with the latest from Forsters on the apportionment of the car park service charges The car park costs have to be divided between those that are shared between: i. us/the commercial unit/swish car park (e.g. maintenance of the garage door) and ii. those costs shared just between us/the commercial unit (e.g. electricity costs for the lighting in the Espirit House car park). The costs of i) have to be split equally between the number of car parking spaces in the Swish car park (72) and the number of car parking spaces in the Espirit House car park (25 2 of which are for the commercial unit). This equates to approximately a 1.03% share of the cost for each car parking space. The costs of ii) have to be split equally between us and the commercial unit based on the number of car parking spaces in the Espirit House car park. This equates to a 4% share per car parking space of these costs Forsters are not clear on why all of our leases refer to a 0.92% figure as being the share attributable to leaseholders for the costs that are shared with the Swish car park Anne-Marie O Leary has suggested that we change the leases of all of the leaseholders. This will involve a somewhat complicated legal process Everyone present at the meeting agreed that the preferred option would be to avoid the legal costs and associated delays of getting all the leases changed and instead charge the 0.11% difference as a shortfall amount when collecting service charges in the subsequent year. This would need to be communicated to the other owners at Espirit House though. 1 As of 13 April 2008, PM has sent an to the freeholders as well as set up a meeting with them on 22 April Page 3 of 8
4 ACTION: JA to inform Anne-Marie O Leary that the preferred option would be to avoid changing the leases and charge the 0.11% difference as a shortfall amount in the subsequent years service charge demand, by 15 April Apportionment of other non car-park service charge costs 3.7. The response from Forsters was that the commercial unit lease did not have specific apportionment percentages but that the managing agent could use its discretion to apportion a fair and reasonable proportion of costs to the commercial unit. Judgement would need to be made if each cost could be apportioned according to the floor area occupied by the commercial unit service charge accounts 3.8. CRM had forwarded a set of accounts for the Espirit House Management Company in relation to the period 1 March 2006 to 31 December Everyone agreed that these accounts didn t really provide much in the way of detailed information on how service charge monies collected in relation to this period had been spent A detailed statement of expenditure was needed showing each item of expenditure as well as the date it was paid out on. This should be available to CRM as such a statement would have been used to put together the accounts provided. ACTION: JA to liase with CRM to obtain more detailed accounts on expenditure in the 2006 period, by 15 May CRM will also need to provide details on exactly how much money has been collected from the amounts invoiced in August ACTION: JA to request details from CRM of how much of the service charge monies invoiced had been collected, by 15 May Buildings insurance PM expressed concern that Espirit House Buildings insurance policy did not refer to the ground floor commercial unit. The insurer could refuse a pay out (especially in the event of a large claim) if they had not been informed of this commercial unit. ACTION: JA to ask CRM for confirmation and proof that the insurers are aware of the ground floor commercial unit at Espirit House, by 30 April Service charge calculations JA informed everyone that he was currently putting together spreadsheets that calculated the 2006/7/8 service charge amounts and would be discussing these with CRM. 2 This has now been communicated to Anne-Marie O Leary. Page 4 of 8
5 4. Bin area/garden Bin area Garden 4.1. Everyone agreed that the recent mis-use of the bin area by someone moving in to/out of Espirit House was unacceptable. A reminder of the note with details on proper use of the bin area would be re-circulated. ACTION: VD to re-circulate her note on appropriate use of the bin area, by 30 April VD was looking in to plans to extend the bin area thus making access to the bins easier. ACTION: VD to liase with CRM on extending the bin area, by the next meeting PM suggested that moving the recycling bins to just outside the bin area would be a good temporary measure to improve access to the bin area. ACTION: VD to move the recycling bins to outside the bin area, by 30 April VD also said that she had met with gardener to discuss plans to improve the garden area. The gardener has come up with a plan that does not involve spending significant amounts to improve the garden as it was currently in a very poor state. ACTION: VD to liase with CRM and the gardener to get the garden replanted, by the next meeting. 5. Doors 5.1. NM updated everyone on latest position with the various doors that needed fixing at Espirit House The glass fire door that leads from the garden in to the basement car park has now been replaced with a sturdy white fire door The issue with the fire vent doors in the block with flats 1-13 has now been resolved The middle lock on the main door of both blocks is still not functioning properly as it does not catch with the locking mechanism when the door shuts. ACTION: NM to liase with CRM on getting the middle lock on the main door fixed, by next meeting NM also said that the door leading from the garage in to the block with flats 1-13 does not shut properly at present and he was chasing CRM on this issue. 3 This has now been done. Page 5 of 8
6 6. CCTV 6.1. Through CRM, JW had obtained 3 quotes in relation to getting CCTV installed in the Espirit House car park. Copies of the 3 quotes can be found on the Espirit House website at JW suggested that the quote from Lazerbeam security appeared to be the most suitable one JW also suggested that it would be useful to have a camera at the ground floor lift pointing towards the main door in each block. Everyone agreed that this would be a good idea. ACTION: JW to liaise with CRM to extend the Lazerbeam quote to include the camera at the 2 main entrances as well as get the CCTV installed, by the next meeting Transfer of Freehold update 7.1. JA had been in touch with Claire Moore at BDO for an update on the sale of the flats Six flats are left to be sold and at present, there were 3 flats for which the sale process was underway and another 3 that are on the market to be sold BDO are keen to get the transfer of freehold going as soon as possible and would commence the transfer once the sale process was underway for the last flat. 8. AOB Cables in Front Garden 8.1. These appeared to be from a display board that once existed in front of the Laing Homes marketing suite Everyone agreed it would be good to remove them but no one was tasked with the action. This will be carried forward as an agenda item to the next meeting if it is not resolved by then. Air conditioning units 8.3. These have been installed at the back of the building by the owners of the ground floor commercial unit They will make a significant noise once switched on at the moment they are switched off as no one is occupying the ground floor commercial unit A complaint would be lodged with Wandsworth Council if the units create a disturbance once switched on. Notice boards for the lobby areas 4 Quotes for the additional cameras have now been obtained. Page 6 of 8
7 8.6. CRM have confirmed that they will put up notice boards in the lobby area. However, this was in January 2008 and nothing is yet to happen It was agreed that JW would purchase the notice boards and fix them in the lobby area as well as send CRM the bill for the cost of the notice boards. Website ACTION: JW to get notice boards fixed in the lobby area and recover the cost from CRM, by 31 May Everyone agreed that the website set up at was a good idea JA asked everyone to forward him suggestions on information they would like to see on the website A sign would also be placed at the entrances of each of the 2 blocks to inform residents of the website. Next meeting The next residents association meeting would be held in approximately 3 months time. Summary of Actions Item No Action Who Due date 2.4 to be sent to PM 30 April 2008 the freeholders to request a meeting to discuss the issues with the water leaks and the lack of accounts 3.6 Anne-Marie O Leary JA 15 April 2008 to be informed that the association does not wish to get the leases changed for the 0.11% discrepancy in them relating to the apportionment of the car park service charge 3.10 More detailed JA 15 May 2008 accounts to be obtained from CRM 3.11 Details from CRM to be obtained of what % of service charges invoiced have been collected JA 15 May 2008 Page 7 of 8
8 3.12 Confirmation to be obtained that the insurers are aware of the ground floor commercial unit 4.1 Note explaining appropriate use of bin-area to be recirculated 4.2 Liase with CRM to get bin area extended 4.3 Recycling bins to be moved to outside the bin are 5.4 Middle lock on both main doors to be fixed 6.3 Quote from Lazerbeam to be extended to include a camera at each of the 2 main entrances & CCTV to be installed 8.7 Notice boards to be fixed in the lobby area and CRM to be sent the bill for the boards JA 30 April 2008 VD 30 April 2008 VD Next meeting VD 30 April 2008 NM Next meeting JW Next meeting JW 31 May 2008 Jahan Anzsar 6 April 2008 Page 8 of 8
Dealing with water leaks
Dealing with water leaks Dealing with water leaks Introduction Water leaks can cause a great deal of damage and should be treated as quickly as possible. This guide explains the responsibilities of leaseholders,
More informationTOWER HAMLETS COMMUNITY HOUSING. SERVICE CHARGING - Policy
TOWER HAMLETS COMMUNITY HOUSING 1. Statement of Intent SERVICE CHARGING - Policy 1.1 THCH aims to charge for its services in a reasonable, fair and transparent manner, and in accordance with its leases.
More informationADVICE NOTE BUYING AND SELLING YOUR FLAT. A summary of the typical events when buying and selling a leasehold flat
ADVICE NOTE BUYING AND SELLING YOUR FLAT A summary of the typical events when buying and selling a leasehold flat 2 CONTENTS Note: As the leading trade body for residential leasehold management, ARMA is
More informationExplaining Our Service Charges
Your guide to: Explaining Our Service Charges Great homes, positive people, strong communities Contents We can help explain our service charges 1 What are the differences between Origin Housing managed
More informationFrequently Asked Questions on The Management of Long Fox Manor
Frequently Asked Questions on The Management of Long Fox Manor The management of leasehold flats and freeholds is not easy to understand. To anyone who is new to this field and the associated terminology,
More informationRepairs and looking after your home
A guide to Repairs and looking after your home Contents Page No. Introduction 1 Information for tenants 2 Information for homeowners 3-4 Information for onsite NHS workers 5 Information for students 5
More informationThe Property Factors (Scotland) Act 2011. Statement of Services for Property owners in Multi-storey flats. provided by
The Property Factors (Scotland) Act 2011 Statement of Services for Property owners in Multi-storey flats provided by Falkirk Council (Factoring Registration No.: PF000365) (17 March 2015) 1 WRITTEN STATEMENT
More informationLIVING IN LEASEHOLD FLATS
ASSOCIATION OF RETIREMENT HOUSING MANAGERS ASSOCIATION OF RESIDENTIAL MANAGING AGENTS LIVING IN LEASEHOLD FLATS A guide to how it works, your rights and responsibilities Introduction What is leasehold?
More informationnational consumer agency gníomhaireacht náisiúnta tomhaltóirí putting putting consumers first Property Management Companies and You
national consumer agency gníomhaireacht náisiúnta tomhaltóirí putting putting consumers first Property Management Companies and You This booklet is based on information provided by DKM Consultants in association
More informationBuying a flat. Your guide to. www.lawsociety.org.uk. Leasehold flats. Some differences between a house and a flat
www.lawsociety.org.uk Your guide to Buying a flat Leasehold flats Buying a flat is not the same as buying a house. If you are buying a home, whether a house or a flat, you should read our guide to Buying
More informationGuidance When Sub-Letting a Flat
Guidance When Sub-Letting a Flat If you are sub-letting your flat or if you are thinking of doing so, please read this Guidance Note carefully. It is important that you fully understand your legal obligations
More informationWe can help with BUYING A RESALE PROPERTY
We can help with BUYING A RESALE PROPERTY Contents Buying a Resale property 2 Why buy through a Shared Ownership scheme? 2 Who are Family Mosaic? 3 When I buy a resale property, what am I buying? 3 I
More informationLeaseholders Handbook
Leaseholders Handbook January 2011 Contents Page 1 Introduction 1 Introduction 2 What is leasehold? 3 Repairs and improvements 4 Service charge 5 Consultation 6 Insurance 7 Selling and renting your home
More informationYou Said, We Did! Quarter 2 (2013/14)
You Said, Quarter 2 (2013/14) Contents 1. Improvements from Complaints 3-4 2. Improvements from Customer Insight 5 3. Improvements from Tenant Inspector Audits 6-7 Page 2 Improvements from Complaints Here
More informationWRITTEN STATEMENT OF SERVICE /TERMS AND CONDITIONS OF SERVICE
WRITTEN STATEMENT OF SERVICE /TERMS AND CONDITIONS OF SERVICE Subjects covered by this written statement of service are These are the terms and conditions for the provision of a factoring service to owner
More informationSecurity in your home. Security in your home
77 Security in your home 78 Some useful security tips Keep your doors and windows locked. If an unknown visitor calls at your home, always check their identity. All Cestria staff and partners carry identification.
More informationSubmission to Queensland Floods Commission of Inquiry Order (No. 1) 2011
Submission to Queensland Floods Commission of Inquiry Order (No. 1) 2011 This submission addresses sections b), d) and g), which are listed as matters that the inquiry will address: Private insurers and
More informationLeasehold Services Riverview House Beavor Lane W6 9AR
The New Deal Valuing leaseholders Delivering value for money Leasehold Services Riverview House Beavor Lane W6 9AR YOUR INTERIM SERVICE CHARGES EXPLAINED 2009/2010 5 What are service charges? If you are
More informationService charges. Paying for the services we carry out
Service charges Paying for the services we carry out This leaflet is a plain English description of our service charges and it is to help you have a better understanding of the services we provide. Your
More informationLeasehold Services. Welcome Guide
Leasehold Services Welcome Guide Contents Welcome 3 Service charge 4 Major Works 7 Subletting 10 Repairs 12 Gas safety 15 Insurance 16 Ways to get involved 18 Useful contacts 19 2 Over the phone 0800 028
More informationY O U R A N N U A L S E R V I C E C H A R G E E X P L A I N E D
Y O U R E X P L A I N E D 02 Contents What is an annual service charge? 03 How we set up service chargeable accounts 04 Service chargeable items and descriptions 05 Understanding the paperwork 06 Annual
More informationProposed review of service charges in London Appendix 1
The issues Service charges are payable by most people who live in leasehold properties and also by some private rented sector tenants. In London there are more than 500,000 households that pay these charges.
More informationOther useful information and guidance
Other useful information and guidance Insurance (see also section 3) We insure the property (including the garage if any) under a master insurance policy which covers the structural parts of the building.
More information_ residential block &
_ residential block & estate management specialist andrewlouis _traditional values, progressive service attentive & efficient block management _about us residential management right to manage new developments
More informationADVICE NOTE SERVICE CHARGE ARREARS. How to deal with service charge debts in your block
ADVICE NOTE SERVICE CHARGE ARREARS How to deal with service charge debts in your block 2 CONTENTS Note: As the leading trade body for residential leasehold management, ARMA is also an important resource
More informationBIDDULPH MANSIONS RESIDENTS GUIDE
BIDDULPH MANSIONS RESIDENTS GUIDE The board of Biddulph Mansions West has put together this residents guide to help you get the most out of the block. It tells you: how Biddulph Mansions is managed services
More informationYour rent & service charges. Development
Your rent & service charges Development Development portfolio A guide for leasehold, freehold and shared ownership properties with a variable service charge Contents Your Rent Explained (Shared Ownership)
More informationCENTRAL PLACE STRATA PLAN LMS 3981
COUNCIL MEETING MINUTES TUESDAY, FEBRUARY 17, 2015 CENTRAL PLACE STRATA PLAN LMS 3981 LOCATION: 6:00 p.m. Common Room 5355 Boundary Road Vancouver, BC STRATA COUNCIL 2015 PRESIDENT Alex Psomiadis - # 202
More informationMinutes of the Licensing Sub-Committee
Minutes of the Licensing Sub-Committee 6 November 2014 -: Present :- Councillors Addis, Ellery and Bent 16. Election of Chairman/woman Councillor Addis was elected as Chairman for the meeting. 17. Apologies
More informationSubject: Appointment of a Rapporteur to Review Service Charges in London
Subject: Appointment of a Rapporteur to Review Service Charges in London Report to: Business Management and Administration Committee Report of: Executive Director of Secretariat Date: 20 July 2011 This
More informationHow To Buy A Building In South East London For \U00A31.5M
Regent House, 291 307 Kirkdale Sydenham SE26 Freehold mixed use investment/development opportunity for sale. Kinleigh Folkard & Hayward kfh.co.uk COMMERCIAL PROPERTY Executive summary 03 Excellent mixed
More informationBolney Meeting Room, Bolney Meadows Community Centre, 31 Bolney Street, London SW8 1E
NOTTING HILL HOUSING GROUP Bolney Meadow Local Scrutiny Panel (LSP) Minutes of meeting held on 21 January 2015 at 6.00 p.m. Bolney Meeting Room, Bolney Meadows Community Centre, 31 Bolney Street, London
More informationAPPLICATION FOR LANDLORDS CONSENT TO ALTERATIONS AND LICENCE
APPLICATION FOR LANDLORDS CONSENT TO ALTERATIONS AND LICENCE This form must be completed and returned to the address below, together with all relevant documentation as referred to. No fee is payable at
More informationPeach Properties (UK) Ltd Office Account
IMPORTANT TENANT GUIDANCE NOTES Thank you for choosing to rent your new home through Peach. You will place a two weeks holding deposit on the property, which is non refundable should you change your mind
More informationRetailers summary of cover
Retailers summary of cover September 2015 Why choose AXA s Retailers Insurance policy? The Retailers Insurance offers a range of covers and caters for customers who operate retail premises or other retail
More informationLeasehold Flats. Guide
Leasehold Flats Guide Contents Page Introduction 1 Management Company & Managing Agent 2 Role of the Managing Agent 2 Regular Services 3 Leaseholders Choice 4 Repair Liability 5 Building Insurance 5 Insurance
More informationbuying and living in a Multi-Unit Development Property in Ireland
national consumer agency gníomhaireacht náisiúnta tomhaltóirí putting consumers first buying and living in a Multi-Unit Development Property in Ireland national consumer agency gníomhaireacht náisiúnta
More informationHow To Handle An Emergency At A Strata Corporation
24 HOUR ANSWERING SERVICE The regular office hours at our firm are 9:00 am to 5:00 pm Monday to Friday. After these regular hours, the same telephone number is answered by a Telephone Answering Service,
More informationOPTIONS. for. Replacing Boiler Plant. Sussex Lodge London W2 & 16 Stanhope Terrace London W2
OPTIONS for Replacing Boiler Plant Report to Tenants Sussex Lodge London W2 & 16 Stanhope Terrace London W2 BPME Consulting Engineers Tel: 01932 873 653 13 JULY 2003. Replacing Boiler Plant... 1 1. Existing
More informationStudent House Australia Rules and Procedures
Student House Australia Rules and Procedures 1. Student House Australia Student Agreement. 2. Student House Rules 3. Health and Safety. Smoke Detectors. Fire Extinguisher. Fire blanket. Fire Evacuation
More informationGetting the builders in? A guide to building regulations approval
Getting the builders in? A guide to building regulations approval If you re planning building work at home or at work, you need to make sure it complies with minimum standards set by law, which is where
More information18 November 2015 At a meeting of the Select Committee held at 10.30 a.m. at County Hall, Chichester.
Environmental & Community Services Select Committee 18 November 2015 At a meeting of the Select Committee held at 10.30 a.m. at County Hall, Chichester. Present: Mr Tyler (Chairman) Mr Barrett-Miles Mr
More informationNorth Ayrshire Property Factoring Service Statement of Services
North Ayrshire Property Factoring Service Statement of Services On 1 October 2012, the Property Factors (Scotland) Act 2011 ( the Act ) was brought into force by the Scottish Government. This new legislation
More informationAll YOU need to know to secure YOUR HOME
YOUR FREE POCKET GUIDE All YOU need to know to secure YOUR HOME brought to you by Town & Country Security Systems Ltd Congratulations on receiving this FREE Pocket Guide to help spot the weaknesses in
More informationBUILDING SURVEY Terms and Conditions Please Return
BUILDING SURVEY Terms and Conditions Please Return This is an agreement between Pinnacle Surveyors (England & Wales) Limited, trading as Pinnacle Surveyors, whose registered office is Profile House, Stores
More informationCountrywide Conveyancing Services. Sale handbook. Your sale questions answered. www.cwpl.com
Countrywide Conveyancing Services Sale handbook Your sale questions answered www.cwpl.com Sale handbook Your sale questions answered General information to which we will draw your attention during the
More informationFACTORING POLICY. Contents
FACTORING POLICY Policy prepared by Finance Officer Initial Review by Committee 29 November 2012 Consultation Period 29/12/12 31/1/13 Final Approval by Management Committee 31 January 2013 Date of next
More information03 Your tenancy explained
03 Your tenancy explained Written Statement of Services Factored Owners Written Statement of Services under the Property Factors (Scotland) Act 2011 Revised version: April 2015 What is the Written Statement
More informationTHE CHURCH OF ENGLAND PENSIONS BOARD
THE CHURCH OF ENGLAND PENSIONS BOARD Retirement Housing SHARED OWNERSHIP BOOKLET Information Booklet for Scheme Applicants Housing Department The Church of England Pensions Board, 29 Great Smith Street,
More informationLAUDERDALE MANSIONS SOUTH - WELCOME PACK AND HOUSE RULES
LAUDERDALE MANSIONS SOUTH - WELCOME PACK AND HOUSE RULES LAUDERDALE MANSIONS SOUTH Welcome Pack and House Rules Table of Contents Introduction and Welcome...2 About our Building...2 About our Social Committee...3
More informationWe can help with SELLING A RESALE PROPERTY
We can help with SELLING A RESALE PROPERTY Contents Introduction 2 What are the costs involved? 3 Are there any restrictions on selling? 4 How do I sell? 5 Frequently asked questions 8 Top tips to help
More informationAppendix G. Security management plan
Appendix G Security management plan Security Management Plan Prepared by: Kann Finch Group Project Energy Australia Belmore Park Zone 1- Sub-station component General Design Requirements The perimeter
More informationInside this issue: Factoring policy review - your views matter. The costs of being an owner. Our factoring performance
Autumn 2014 Inside this issue: Factoring policy review - your views matter. The costs of being an owner. Our factoring performance www.thenuehousing.co.uk Factoring policy review We are currently carrying
More informationRental Policies and Procedures
Rental Policies and Procedures Wingate University Ballantyne 13024 Ballantyne Corporate Place, Charlotte, NC 28277-980-359-1020 - www.wingate.edu Updated April 7, 2014 Page 1 Table of Contents Introduction...
More informationMaking changes to your home
Making changes to your home If you are a tenant living in one of our rented homes, you may be allowed to make some changes or improvements to your home. This guide tells you: what changes you can make
More informationADVICE NOTE FREEHOLD HOUSES ON PRIVATE ESTATES. A guide for freehold homeowners paying service charges
ADVICE NOTE FREEHOLD HOUSES ON PRIVATE ESTATES A guide for freehold homeowners paying service charges 2 CONTENTS Note: As the leading trade body for residential leasehold management, ARMA is also an important
More informationCompensation Policy. When we have failed to carry out emergency or urgent repairs
Compensation Policy Hexagon aims to give good standards of service in housing and care, but occasionally things do go wrong. If a tenant makes a complaint, we will investigate and put the matter right
More informationFactoring Services. for owners & sharing owners. www.thenuehousing.co.uk
Factoring Services for owners & sharing owners www.thenuehousing.co.uk How do I find out about my legal rights and obligations as an owner? The legal documents which define the rules relating to the shared
More information'A GUIDE TO BUYING AND SELLING HOUSES'
'A GUIDE TO BUYING AND SELLING HOUSES' DISCLAIMER: This summary is for general guidance only and is intended only as an outline of the work we do in buying and selling a house. It is not a comprehensive
More informationStatement of Factoring Services
Statement of Factoring Services Abertay Housing Association Ltd Statement of Factoring Services In accordance with the Property Factors Code of Conduct in terms of the Property Factors (Scotland) Act
More informationService Charge Loans 1 Policy
Service Charge Loans 1 Policy 1. Introduction 1.1 This policy establishes Medway Council Housing Services (the council s) criteria and approach to administering the Mandatory and Discretionary Service
More informationBUIDHEANN TIGHEADAS LOCH AILLSE AGUS AN EILEIN SGITHEANAICH LTD LOCHALSH AND SKYE HOUSING ASSOCIATION STATEMENT OF FACTORING SERVICES
BUIDHEANN TIGHEADAS LOCH AILLSE AGUS AN EILEIN SGITHEANAICH LTD LOCHALSH AND SKYE HOUSING ASSOCIATION STATEMENT OF FACTORING SERVICES 1 Revision 1 24 July 2013 CONTENTS 1. Written Statement of Factoring
More informationLack of action following complaint 05/06-1 12/06/2006 30/05/2006 13/06/2006 Dismissed Health about noise (CRM 8642) 25/05/2006 15/06/2006 08/06/2006
Corporate Complaints Appendix A Rows are sorted by Category. Action Status Assigned; In Progress Overdue Strategy: 1st Quarter 2006 04/06 Housing 04/06-3 Boiler has not been fixed despite being reported
More informationWEDNESDAY 30 APRIL 2014
MINUTES OF COMMITTEE OF MANAGEMENT MEETING WEDNESDAY 30 APRIL 2014 Held in the Willsmere Library at 7.30 pm 1. Present Name Lot Present Apology Name Lot Present Apology Tony Mellors 182 X Goolam Vajeth
More informationHow to claim and get help in an emergency. For leaseholders, owner occupiers and shared owners
How to claim and get help in an emergency For leaseholders, owner occupiers and shared owners Emergency contact and claims helpline number This leaflet provides you with all the information you need in
More informationAdviceguide Advice that makes a difference
Buildings insurance What is buildings insurance Buildings insurance covers the cost of damage to the structure of your property. This includes the roof, walls, ceilings, floors, doors and windows. Outdoor
More informationContents. The service charge The Sinking Fund contribution The management charge Ground rent Buildings insurance The Annual Budget meeting
2 2 Contents The service charge The Sinking Fund contribution The management charge Ground rent Buildings insurance The Annual Budget meeting If you require assistance with the translation of this handbook
More informationYour statement of. Factoring Services
Your statement of Factoring Services River Clyde Homes homefact team, makes every effort to be an excellent factor for your building and this written statement is central to advising you of what that means.
More information81-91 COMMERCIAL ROAD, LONDON E1 1RD OFFICES TO LET 81-91 COMMERCIAL ROAD, LONDON E1 1RD. 3,499 ft² (325 m²) 37,222 ft² (3,458 m²)
8-9 COMMERCIAL ROAD, LONDON E RD S TO LET 3,499 ft² (325 m²) 37,222 ft² (3,458 m²) 8-9 COMMERCIAL ROAD, LONDON E RD LOCATION The premises are located on the north side of Commercial Road at the junction
More informationYour guide to conveyancing. The journey starts here. Minimise delays with our top tips. navigat r. a nudge in the right direction
Minimise delays with our top tips The journey starts here navigat r a nudge in the right direction Things you can do to help We know you want to move quickly. This guide highlights things you can do along
More informationA3. Why should a leaseholder be considered as a customer of a Residential Property Manager when there is no direct legal agreement between the two?
reproduced here as a guide for students and the examiner has commented on the answers accordingly. It is not reproduced as an example of the correct way to answer the questions. IRPM Part II Examination
More informationOne Call Away. www.factor8ltd.co.uk
One Call Away www.factor8ltd.co.uk Who We Are Factor 8 Ltd is a young, dynamic and reliable property management company which brings years of varied knowledge and experience together to produce a dedicated,
More informationAPRIL 2015 CARE AND SUPPORT CHARGING POLICY
APRIL 2015 CARE AND SUPPORT CHARGING POLICY London Borough of Barking and Dagenham Care and Support Fairer Charging Policy 1.0 Introduction 1.1 The Care and Support Charging Policy is designed that the
More informationGAUNTLET MOTOR CLAIM FREQUENTLY ASKED QUESTIONS INDEX
GAUNTLET MOTOR CLAIM FREQUENTLY ASKED QUESTIONS INDEX FIRST STEPS 1. When an accident happens involving one of my vehicles what should I do? 2. When should I contact Gauntlet? 3. Are photographs important?
More informationCase study Debt Recovery Service
APPENDIX 1 - CASE STUDIES Case study Debt Recovery Service Miss Q had complained to the council with regard to alleged harassment from the Debt Recovery Service relating to a charge which had been applied
More informationThe Association offers a factoring service to homeowners whose properties
PARAGON HOUSING ASSOCIATION LIMITED POLICY: POLICY AREA: FACTORING POLICY FINANCE AND INVESTMENT DATE APPROVED: 21 ST AUGUST 2013 DATE NEXT REVIEW: AUGUST 2018 Contents 1. Introduction 2. Aims 3. Objectives
More informationThe Trust. Compensation Policy. Customer Experience Team. Draft: Final Version. Effective Date: May 2014. Affected Teams: All
The Trust Compensation Policy Customer Experience Team Draft: Final Version Effective Date: May 2014 Affected Teams: All Compensation Policy May 2014 Page 1 of 8 CONTENTS 1. INTRODUCTION... 3 2. POLICY
More informationConditions of Hire (Rooms
Conditions of Hire (Rooms 20.1.1.1 and Halls) Grou Page 1 of 6 Conditions of Hire 1. Hirer: The Hirer is you the person who completes the agreement and signs the conditions of hire. 2. Availability The
More informationThe BGRMO s enhanced mutual exchange scheme
The Blenheim BULLETIN JUNE 2016 Blenheim Gardens Residents Management Organisation The BGRMO s enhanced mutual exchange scheme The RMO is keen to have residents on the Blenheim Gardens Estate occupy properties
More informationDeferred payments for people in permanent residential care
Money and legal matters Deferred payments for people in permanent residential care Deferred payment agreements scheme - Information for residents 2 Deferred payment agreements scheme Contents Introduction
More informationHow to claim and get help in an emergency. For leaseholders, owner occupiers and shared owners
How to claim and get help in an emergency For leaseholders, owner occupiers and shared owners Emergency contact and claims helpline number This leaflet provides you with all the information you need in
More informationLeakage Code of Practice. Domestic Customers
Leakage Code of Practice Domestic Customers A Leakage Code of Practice Domestic Customers The advice in this Leakage Code of Practice is important and has been approved by the Water Services Regulation
More informationCheltenham Jazz Festival 2015 Festival Trader Pitches
Cheltenham Jazz Festival 2015 Festival Trader Pitches Jazz on the Square 2014 saw the most successful Jazz on the Square for Cheltenham Jazz Festival. Stall holders and festival goers alike enjoyed 5 glorious
More informationThinking of Buying Your Council Flat?
Thinking of Buying Your Council Flat? Things to consider before you buy a flat where the freeholder is a council, housing association or other social landlord May 2015 Department for Communities and Local
More informationHow To Run A Factoring Service In Scotland
FORTH HOUSING ASSOCIATION LIMITED FACTORING POLICY Code: HM08 Approved: Next review: By July 2016 Cross reference: This document can be made available in alternative languages or formats (such as large
More informationc LIMITED COMPANY CREDIT APPLICATION FORM
c LIMITED COMPANY CREDIT APPLICATION FORM PLEASE ENCLOSE A SAMPLE COMPANY LETTER HEAD SKYLINE REF: WEB Tel: 020 8571 6128 www.skylineroofing.co.uk Company Name: Trading Name: (if different) Email address:
More informationSERVICE CHARGES and other issues
SERVICE CHARGES and other issues Contents Introduction...3 Service charges...3 The law...7 Consultation....9 Service charges: summary and conclusions.... 13 Administration charges...14 Insurance.....................................
More informationWASH EAST COAST MANAGEMENT STRATEGY FUNDING GROUP MEETING
WASH EAST COAST MANAGEMENT STRATEGY FUNDING GROUP MEETING Minutes of the Meeting of the above held on Tuesday 29 September 2015 at 3.00pm in the Chief Executive s Office, King s Court, Chapel Street, King
More informationADVICE NOTE INSURANCE. A guide to insurance for your block of flats
ADVICE NOTE INSURANCE A guide to insurance for your block of flats 2 CONTENTS Note: As the leading trade body for residential leasehold management, ARMA is also an important resource for leaseholders.
More informationLEAKS FROM ONE FLAT INTO ANOTHER
LEAKS FROM ONE FLAT INTO ANOTHER For people living in flats one of the most common issues to deal with is where there is a leak coming from one flat into another flat. It is also one of the most common
More informationPLANNING COMMITTEE. You are summonsed to attend a meeting of the Planning Committee at the following, place and date.
You are summonsed to attend a meeting of the Planning Committee at the following, place and date. Date: 20 October 2015 Time: 7.00pm. Venue: Council Chamber, Town Hall, St John s Street, Devizes Enquiries:
More informationThe Repair Kit Getting Housing NSW to repair your home
The Repair Kit Getting Housing NSW to repair your home A handy guide for public tenants 1 Acknowledgements This kit was produced by the Inner Sydney Tenants Advice and Advocacy Service, a tenants advice
More informationDispute Resolution Services
Dispute Resolution Services Page: 1 Residential Tenancy Branch Office of Housing and Construction Standards DECISION Dispute Codes MNDC OLC LRE FF Introduction This hearing dealt with an Application for
More informationNFoPP Technical Award in Residential Inventory Management and Practice. Example Examination Questions
NFoPP Technical Award in Residential Inventory Management and Practice Example Examination Questions The following questions are designed and made available so as to show candidates the type and level
More informationPROPERTY MANAGEMENT AGREEMENT [HEREINAFTER REFERRED TO AS. hereby appoint QUADRANT PROPERTY MANAGEMENT LTD
Quadrant PROPERTY MANAGEMENT LTD Kennedy House 115 Hammersmith Road London W14 0QH Telephone 020-7386 8800 Facsimile 020-7386 0440 e-mail: managers@quadman.co.uk website: www.quadrantpm.co.uk Your Ref
More informationInsurance information for homeowners
Insurance information for homeowners LO56.0911 Insurance information for homeowners Enclosed with this leaflet is: A copy of the Insurance Schedule A copy of the Summary of Cover Circle s Contents Insurance
More informationRepair Guide for Tenants
Repair Guide for Tenants REPAIR GUIDE FOR TENANTS 2014 1 This leaflet explains what to do if your home needs repair work. It tells you about what work we will carry out through our repairs contractors,
More informationLeakage from customers supply pipes. code of practice
Leakage from customers supply pipes code of practice South East Water This leaflet forms part of our Customer Code of Practice, which provides a guide to the services we provide for domestic customers.
More informationRENTAL PROPERTY SET UP QUESTIONNAIRE & TERMS OF SERVICE
RENTAL PROPERTY SET UP QUESTIONNAIRE & TERMS OF SERVICE This Agreement is made between Award Property Management Ltd ( The Agent ) and The Owner(s) listed below ( The Landlord ) with respect to the letting,
More informationProfessional, Proactive and Straightforward. Residential Property Management. property
Professional, Proactive and Straightforward Residential Property Management property When it comes to block and estate management, Atlantis Property has all the experience necessary to provide you with
More information