Archive Manager Exchange Edition OWA Troubleshooting

Transcription

1 Archive Manager Exchange Edition OWA Troubleshooting All Rights Reserved, including all rights concerning reproduction, copying or any other use or transmission of this document and its contents or parts of it. No part of this publication may, no matter in what form, be reproduced without written permission by Metalogix Software, passed on to third parties, edited by electronic retrieval systems, copied, distributed or used for public presentations. Metalogix Software reserves the right to change and update the content at any time. All data shown on screenshots is solely for demonstration purposes of the software. Metalogix Software is not responsible for this content. Trademark Archive Manager Exchange Edition Microsoft, Microsoft Windows NT and the names of other Microsoft products are registered trademarks of Microsoft Corporation. All Rights Reserved. Other product names are being used for identification purposes of products and can be registered trademarks of the according manufacturers. Metalogix Software 1 / 36

2 Table of Contents Introduction... 3 How to report errors... 4 Check your OWA Settings... 5 Setting the permission for IIS Virtual Directories... 7 Permissions over the Exchange\exchangePAMOWANet virtual directory... 8 Generating HTML links for archived attachments FAQ Supported browsers for Archive Manager OWA OWA support setup required only on MS Exchange Server Access denied for OWA on Windows 2000 Domain Controller with SP Server Application unavailable for OWA Logon window after doubleclicking on a mail in OWA Attachment appears just as a link HTML link generation problem - attachment do not retrieve Logon error when opening in OWA Empty window and Access denied when opening in OWA Error when opening archived Error when opening archived Error in the header of the archived Impersonate key in the web.config for exchangepamowanet Attachment error Compilation error Contents frame displays "Loading" - Cannot use OWA OWA Webforms registration access denied OWA Web Forms can t be registered (using the OWANetInstaller) Web Forms for the Private Info Store can't be registered sales@metalogix.net Metalogix Software 2 / 36

3 Introduction Archive Manager OWA support enables the users to access their archived s over the Internet easily and without modifying any settings. If you plan to access and retrieve archived s over the web, the Microsoft Exchange Server Extensions of Archive Manager have to be installed on your MS Exchange Server. How to use this document This document has been created to troubleshoot problems you may be experiencing when accessing archived s using OWA. Start with checking your OWA settings. If the problem still persists, consult the documented problem solutions or FAQs. Report the most complicated issues to our highly experienced support team Prerequisite knowledge Working knowledge of Microsoft Exchange Server 2010/2007/2003/2000, OWA and IIS is required. IMPORTANT NOTE: Archive Manager Exchange Edition is a new product name for PAM4Exchange since version 5.0. As cases/questions in this Troubleshooting guide are being collected continually throughout all product versions, we have preserved also the PAM4Exchange product name in some cases. Please not that PAM4Exchange was replaced by MAM4Exchange e.g. in folder paths or UIs. sales@metalogix.net Metalogix Software 3 / 36

4 How to report errors To better identify your OWA problem and report it to support, please follow the next steps: Download the DebugViewer application to the client computer ( Unzip it and start the DbgView.exe application. Create the registry key on the client computer: HKEY_LOCAL_MACHINE\SOFTWARE\Heilig & Schubert\PAM- Storage3\PamExchange\DebugLevel (REG_DWORD) and set it's value to 3. Perform the action, which is failing Save the output from the DbgView application and send it to Metalogix Software 4 / 36

5 Check your OWA Settings After installing the Archive Manager OWA extension on the MS Exchange Server, as described in the Archive Manager Exchange Edition Installation of Optional Features guide you can test the installation by entering the following URL addresses into your internet browser: or NOTE: <EXCHANGESERVER> denotes the name of your MS Exchange Sever and <ArchiveManagerServer> denotes the name of your Archive Manager Server. In both cases an authentication window pops up before the URL is loaded: Please type in the authentication parameters for one user to open his/her mailbox via OWA. The first URL will launch the typical Outlook Web Access. The entire functionality of MS Outlook client should be available over OWA as well. Metalogix Software 5 / 36

6 The second URL will launch the OWA together with the Archive and Restore functionalities available for the users that have the Archive Manager Client AddIn for MS Outlook installed. The Archive and Restore functionality is active only if the Addin right (either global or specific) was assigned in Enterprise Manager on the Settings tab. Metalogix Software 6 / 36

7 NOTE: An archived will always have its attachment displayed in the OWA preview frame as a link only. When an archived is retrieved, its attachments are displayed with their original name and extension. Setting the permission for IIS Virtual Directories However, if you encounter errors while testing the OWA support installation, such as access denied or attachment displaying disability, you need to check if the IIS Virtual directories permissions have been set correctly. To open Internet Information Services (IIS) Manager, click the Start button and follow the path Programs/Administrative Tools/Internet Information Services (IIS) Manager. The Default Web Site directory in the Internet Information Services (IIS) Manager window should have the following structure: There is one virtual directory you need to set the permissions on: Exchange\exchangePAMOWANet sales@metalogix.net Metalogix Software 7 / 36

8 Permissions over the Exchange\exchangePAMOWANet virtual directory Open Internet Information Services (IIS) Manager (click the Start button and follow the path Programs/Administrative Tools/Internet Information Services (IIS) Manager). The Internet Information Services (IIS) Manager window opens. Expand the Default Web Site tree. Expand the Exchange virtual directory, right-click the exchangepamowanet subdirectory, and select Properties to open the Properties window. On the Virtual Directory tab make sure that your settings are similar with the ones depicted on the following screen: Metalogix Software 8 / 36

9 Click on the Configuration button in the lower pane of the window. The Application Configuration window opens. Make sure that the Wildcard application maps list is empty, i.e. the isapi filter is removed. Metalogix Software 9 / 36

10 The Documents tab should look like this: On the Directory Security tab click the Edit button in the Authentication and access control section. Metalogix Software 10 / 36

11 In the Authentication Methods window, select the Integrated Windows authentication as well as Basic authentication check-boxes. Make sure to fill in the Default domain text field: Metalogix Software 11 / 36

12 Generating HTML links for archived attachments The Archive Manager Exchange Edition archiving processes replace the s on MS Exchange with shortcuts that include the header and the body of the archived . Therefore, the Outlook Preview is able to display the archived items too, the Attachments field being left empty as default. The attachment is included in the message, after the is retrieved by double-click from the archive. If the Microsoft Outlook Web Access (OWA) is used to retrieve archived s the only thing that will be retrieved is what is placed on MS Exchange. The attachments will be replaced here with a fake LINK. There are two ways of replacing this fake link with the correct attachment. A. The first method needs the OWA support from Archive Manager being installed on the MS Exchange Server. This Archive Manager component can be selected from the setup wizard when running it on the MS Exchange 2000/2003. NOTE: In case of Exchange 2007 and 2010 the required components are installed by the Archive Manager Exchange Edition 64bit Extension setup. sales@metalogix.net Metalogix Software 12 / 36

13 Usually only the Microsoft Exchange Server Extensions (components of the Archive Manager setup) need to run directly on MS Exchange. We recommend the other components of Archive Manager to be installed on another computer. When installing the OWA support from Archive Manager, select the OWA component from the setup wizard: Furthermore, the OWA support needs to be configured with the OWANetinstaller.exe tool exactly as described in the Archive Manager Exchange Edition Installation of Optional features guide. Afterwards, an archived retrieved via OWA will display the attachment, exactly like the other non archived s: Metalogix Software 13 / 36

14 B. The second method of reaching the attachment of one archived is to start generating an HTML link in the Attachment field of the . This HTML link will bear the name of the attachment and it will be available in the MS Outlook preview, in the OWA preview and in the retrieved via OWA as well: Metalogix Software 14 / 36

15 By being clicked, the HTML link will load an Internet Explorer window and the attachment will be downloaded from the Archive Manager server. This second method does not require any configuration to be done or Archive Manager component to be installed on the MS Exchange server itself. To turn the HTML-based link generating on, in the Enterprise Manager on the Tools / Options / Archive settings / links tab check the Always generate attachment links check box. In the Alias for attachment link URL enter the alias of your Archive Manager Archive server - the link generator server name. The ALIAS of your Archive server can be accessed both from inside and outside the LAN. NOTE: We recommend creating an ALIAS (DNS alias) for the Archive Manager Archive server. It will serve as a virtual name and changing the physical name of the Archive server will not affect the attachment links. If the https channel will be used, check the use SSL check box. After modifying these settings click Apply. Then click Yes to restart the relevant service. sales@metalogix.net Metalogix Software 15 / 36

16 FAQ Supported browsers for Archive Manager OWA Q: Are there any download, applets, or browser plug-ins required for OWA? A: OWA installation for Archive Manager Exchange Edition does not require any downloads or applets for the product's supported browsers, i.e. for IE 5 (or higher) and Mozilla. OWA support setup required only on MS Exchange Server Q: Are there known issues with placing this application on the same server as another application? A: For OWA support, a small part of Archive Manager Exchange Edition must be installed on the Exchange Server. The same thing applies for the automatic archiving of s on arrival (DirectArchive). Access denied for OWA on Windows 2000 Domain Controller with SP4 Q: I get "access denied" while trying to open OWA, however I have set all the permissions needed. What can I do? A: To work around the problem, manually assign Impersonate a client after authentication to the IWAM account. To do so, follow these steps: 1. Click Start, point to Programs, point to Administrative Tools, and then click Domain Controller Security Policy. 2. Click Security Settings. 3. Click Local Policies, and then click User Rights Assignment. 4. In the right pane, double-click Impersonate a client after authentication. 5. In the Security Policy Setting window, click Define these policy settings. 6. Click Add, and then click Browse. 7. In the Select Users or Groups window, select the IWAM account name, click Add, and then click OK. 8. Click OK, and then click OK again. 9. To enforce an update of computer policy, type the following command: secedit /refreshpolicy machine_policy /enforce 10. At a command prompt, type iisreset. Details are published under the following link: sales@metalogix.net Metalogix Software 16 / 36

17 Server Application unavailable for OWA 2003 Q: I get "Server Application unavailable" while trying to open OWA What can I do? A: You will need to re-register ASP.net with -i and -r parameters. To do so, just go to Start > Run. Type in cmd and press ENTER. Then type in command line: C:\WINDOWS\Microsoft.NET\Framework\v \aspn et_regiis.exe -i C:\WINDOWS\Microsoft.NET\Framework\v \aspn et_regiis.exe -r Logon window after doubleclicking on a mail in OWA Q: I can see the archived mails in preview pane. But after double-clicking on any of them, I get a logon window. If I log on as a Domain Admin, the mail is visible, the attachment as well. In the case I try to log on as a normal user, nothing happens. A: Please go to MS Exchange Server and open the IIS. Then Web Sites\Default Web Site\Exchange\ExchangePAMOWANet. Right-click on it and select properties. Then on Virtual Directory tab please select configuration. The configuration displays the filters installed on the virtual directory. All filters must be removed from this virtual directory (usually called davex.dll). sales@metalogix.net Metalogix Software 17 / 36

18 Attachment appears just as a link Q: I have noticed that if the is archived for POP3 Clients, attachments appear as a link.dat file. How do I do to change that? A: There is the possibility to generate a HTML-based link that will target to the archived attachment on MS Exchange. The shortcut that the archive hold on MS Exchange will contain this HTML link to the attachment. To turn this feature on, please consult the Generating HTML links for archived attachments part of this document. HTML link generation problem - attachment do not retrieve Q: I followed the steps in the "Generating HTML links for archived attachments" to set up the HTML links. The links now show up in the archived mail. However, when I try to open the link it just comes up as a blank web page. A: There is a web.config file under <INSTALLDIR>\Metalogix\MAM4Exchange\Web\exchangePAMWS folder. Just edit this file and make sure that it contains the following key: <add key="savedir" value=""/> This key must point to a valid path, for example: <add key="savedir" value="c:\temp"/> sales@metalogix.net Metalogix Software 18 / 36

19 Furthermore the NETWORK SERVICE local user has to have the modify permissions on this folder. Important Note: If Windows 2003 with SP1 or SP2 is used as operation system for the Archive Manager server, then make sure the NETWORK SERVICE has local Access, Launch and Activation permissions:in DCOM on the Archive Manager server, too. Without these rights on Win2k3 + SP1 or SP2 the user will have a permission deny when trying to retrieve the attachment via the URL. Logon error when opening in OWA 2003 Q: When trying to open an archived in OWA 2003, instead of getting the from archive, the following message appears: You could not be logged on to Outlook web Access. Make sure your domain\user name and password are correct, and then try again. A: If this is happening from outside, there might be ISA server blocking our application. If occurring internally, check the authentication options of ExchangePamOWANet virtual directory. First check the settings of the upper level Exchange. In the IIS Manager, under Default Web site, locate the Exchange virtual directory. In its Properties window on the Directory Security tab click Edit in Authentication and Access control section. These are settings for OWA itself: - Basic authentication is checked sales@metalogix.net Metalogix Software 19 / 36

20 These settings need to be inherited also to lower level our ExchangePamOwaNet component. In its Properties window on the Directory Security tab click Edit in Authentication and Access control section. Then select the Integrated Windows authentication as well as Basic authentication check-boxes: Metalogix Software 20 / 36

21 If this won't help, do not hesitate to contact our Support Team on Empty window and Access denied when opening in OWA Q: When I open an in OWA I get just window with an empty header and no text. When I try to browse the the Access denied error is displayed. sales@metalogix.net Metalogix Software 21 / 36

22 Debug output on the Archive Manager server: [3396] PAMPSTImporterSv::PingedSession >> Timer ellapsed [7200] exchangepamws >> GetDocumentDescription >> Exception System.UnauthorizedAccessException: Access is denied. [7200] at exchangepamws.exchangepamservice.getdocumentdescription(string DOCID, Int32 version) [3396] PAMPSTImporterSv::PingedSession >> Timer ellapsed A: 1. On Archive Manager server create new Application Pool in IIS called PamAppsPool (right-click Application Pools node/ select New /Application pool) 2. Open its Properties. On the Identity tab use the super-user account. 3. Under the Default Web Site in IIS in the Properties of ExchangePAMWS and FULLTEXTFromHSM (you can also do it for ArchiveWeb) on the Virtual Directory tab change the DefaultAppPool to the PamAppsPool from the downdrop menu. In this way they will run under the super-user not under the Network Services which gives you the Access denied when you try to browse their web pages. 4. In the Windows Task Manager end the w3wwp.exe processes and try to open in OWA again. Metalogix Software 22 / 36

23 Error when opening archived Q: I update the exchangepam OWA on the Exchange Server 2003 SP2 The update process shows no error. Opening an archived in OWA I get the following error: Server Error in '/exchange/exchangepamowanet' Application The resource cannot be found. Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly. Requested Url: /exchange/exchangepamowanet/expammessage2k3.aspx Version Information: Microsoft.NET Framework Version: ; ASP.NET Version: A: To check the functionality, open IIS, navigate to the Default web site / exchange / exchangepamowanet On the property pages (exchangepamowanet) click on the "Configuration" button. Here you can see the list of ISAPI filters on this virtual directory (lower list). If you can see "davex.dll" here, remove it from the list. NOTE: Since M AM4Exchange version 4.0,.Net Framework 2.0 SP2 is necessary. Error when opening archived 2 Q: This error is appearing when I try to open archived via OWA: sales@metalogix.net Metalogix Software 23 / 36

24 It is working in Archiveweb and also Outlook. I am attaching 2 debugs (at the end of this section), one is from retrieve in OWA, second is from F5 (refresh of the opened , after we provided some changes in config). Error is always the same, if we try http or https in config, impersonate true or false. Only difference is when I uninstall web forms, than the error is gone, but I have fake "LINK" instead of attachment. This is the list of system mailboxes: Error in the event viewer: A: To solve the problem open Component services: sales@metalogix.net Metalogix Software 24 / 36

25 Add system as a user name (super-user was there already). sales@metalogix.net Metalogix Software 25 / 36

26 Then OWA retrieve is working fine. Error in the header of the archived Q: I have updated the Archive Manager Server OWA on my Exchange Server 2003 SP2. I have updated the Virtual Directories as well. Some of the archived mails produced the following code on the top off the window. See the screenshot: PAM4Exchange error message Error while generating message. Exception from HRESULT: 0x800A0200. at EXCHANGEPAMATTACHMENTLib.OWARendererClass.AnalyseMSG(String bsfilepath, String bstemppath, Int32 lflags) at exchangepamowanet.mailrenderer.loadmail() Properties...Add To sales@metalogix.net Metalogix Software 26 / 36

27 ContactsAdd Sender to Safe Senders ListAdd Sender to Blocked Senders ListAdd to Safe Recipients List A: Try to Restart the StoreServices (PMstoreSv) in services. If you still get the error follow the next steps: Please modify the ExchangePamOWANet Web.config file under C:\Program Files\Metalogix\PAM4Exchange\Web\exchangePAMOWANet folder: change the <identity impersonate> value from "true" to "false" (see the following section). Then follow these steps: 1. run FULLTEXTFROMHSM (browsing FulltextFromHSM threw error) in PamAppPool, with super-user as launching user, ExchangePamOwaNet as well. 2. Set DCOM rights for DistributedCOMUsers: srv, IWAM, IUSR according to the Full Install Guide, for additional NETWORK SERVICE set only local permissions (no remote ones). 3. Restart PamAppPool. Also locate the temp folder (should be C:\Program Files\PAM\Web\OWACache). Check the permissions on this folder. Probably NETWORK SERVICE will need write permissions on the OWACache folder. Impersonate key in the web.config for exchangepamowanet Q: After configuring the OWA for Archive Manager on my MS Exchange server I was receiving an error in the header of the when an archived item was retrieved over Outlook Web Access. To fix that I had to change this key: <identity impersonate="true"/> from the web.config file from <install drive> \ Metalogix \ MAM4Exchange \ Web \ exchangepamowanet on my MS Exchange server to value false. What is the purpose of this identity impersonate key in the config? sales@metalogix.net Metalogix Software 27 / 36

28 A: In the case your MS Exchange server runs on a Windows 2000 platform, then when configuring the OWA extensions on it for Archive Manager, you will need to set the identity impersonate key in the web.config file to the vaule true. In such situations, when IIS5 is used, the ASP.NET is running under the ASPNET account. So when IIS5 is used, the value of the identity impersonate must be true because it is then taken from the machine.config file. On a Windows 2003 platform IIS6 the Exchange website is running under the local system account. In such cases the identity impersonate key must be set in the web.config to value false. Comment: the web.config file can be found on your MS Exchange server in the <install drive>\metalogix\mam4exchange\web\exchangepamowanet folder. Attachment error Q: I just configured a new exchange server and all attachments are viewable from Outlook, however when viewing from OWA, I get the attached error: MAM4Exchange error message Error while generating message. System.Web.Services.Protocols.SoapException: Server did not recognize the value of HTTP Header SOAPAction: at System.Web.Services.Protocols.Soap11ServerProtocolHelper.RouteRequest() at System.Web.Services.Protocols.SoapServerProtocol.Initialize() at System.Web.Services.Protocols.ServerProtocolFactory.Create(Type type, HttpContext context, HttpRequest request, HttpResponse response, Boolean& abortprocessing) at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responsestream, Boolean asynccall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodname, Object[] parameters) at exchangepamowanet.exchangepamws.exchangepamservice.getdocumentdescription(string DOCID, Int32 version) at exchangepamowanet.mailrenderer.loadmail() Properties...Add To ContactsAdd Sender to Safe Senders ListAdd Sender to Blocked Senders ListAdd to Safe Recipients List A: We assume that the rights have been granted over C:\Program Files\Metalogix\MAM4Exchange\Web\OwaCache folder on the MS Exchange server for: - Domain Users - IUSR_nameofexchangeserver - IWAM_nameofexchangeserver - NETWORK SERVICE The error message claims an Access Deny, so to prove that, please browse the sales@metalogix.net Metalogix Software 28 / 36

29 following URL: If you get an error from.net Framework while browsing this, it means you will have to review the DCOM settings for Win2k3+SP1 on your Archive Manager server - probably the NETWORK SERVICES hasn't been granted the rights. Follow the steps in our Installation Guide to set the correct DCOM rights on your Archive Manager server: NOTE: Since Archive Manager version 4.0,.Net Framework 2.0 SP2 is necessary. If your MS Exchange Server is running on a Win2k3 OS, we would suggest also editing the C:\Program Files \ Metalogix \ MAM4Exchange \ Web \ exchangepamowanet \ Web.config file you could find on your MS Exchange server and setting the identity impersonate key to value false. If all the above prove not to help, then it means that the problem is actually in your IIS on the MS Exchange Server. Q: Compilation error Server Error in '/<application>' Application Compilation Error sales@metalogix.net Metalogix Software 29 / 36

30 CS0016: Could not write to output file 'c:\windows\microsoft.net\framework\v \temporary ASP.NET Files\application\d991f35a\d \dytcqtvt.dll'. The directory name is invalid. Error from Archive Manager server; NOTE: The solution below applies for PAM4Exchange versions below v4.0. Since Archive Manager version 4.0,.Net Framework 2.0 SP2 is necessary. A: 1. Create a temporary folder under %Systemroot% and name it Temp. 2. Give full permission over the Temp folder to the aspnet user account in the.net Framework 1.0 or to the NETWORK SERVICES user account in the.net Framework 1.1. and Right-click My Computer and select Properties. 4. On the Advanced tab click Environment Variables. 5. Select the TEMP variable under the Systeme Variables and click Edit. 6. Type %Systemroot%\TEMP in the Variable Value text box and click OK. 7. Repeat steps 5 and 6 to edit the TMP variable. Click OK two times. 8. Click Start and then Run. 9. To reset the Internet Information Services (IIS), type iisreset in the command prompt. 10. If the error message persists, restart the computer. This issue is described in the Microsoft article: sales@metalogix.net Metalogix Software 30 / 36

31 Make sure you do it for the System Variables in the window below C:\WINNT\TEMP or C:\WINDOWS\TEMP depending on %systemroot%. (See screenshot) Contents frame displays "Loading" - Cannot use OWA Q: I have problems accessing Archive Manager mailboxes from my front-end server via OWA. I receive the "Loading" message in the contents frame of OWA instead of message list. Please see the attached screenshot. sales@metalogix.net Metalogix Software 31 / 36

32 A: Please consult the following Microsoft article: OWA Webforms registration access denied Q: I am not able to publish OWA web forms via GUI. I cannot get list of system mailboxes or I get access denied in debug. Is there any workaround? A: First of all try this workaround: Run installation setup again, choose option Update\repair, but install it under local administrator not as super-user. Try again to publish web forms via GUI: C:\ Program Files \ Metalogix \ MAM4Exchange \ Tools \ OWA \ OWANETInstaller.exe If you will get some progress and you will be able to publish web forms, make sure you will run Update\repair again and choose super-user instead of administrator. After all it must run under super-user. Once you have successfully published forms, even under another account you do not have to run wizard again. Second Workaround Manual web forms registration using script. If previous workaround didn t help, try to use script for publishing OWA web forms available on the forum. (Change extension of.txt file to.vbs and run it on Exchange server.) Make sure that super-user is local admin and you are logged under this account. What you need to change in the script: sales@metalogix.net Metalogix Software 32 / 36

33 sservername = "vmxdemo" ssystemmailbox = "SystemMailbox{0F5A5655-0EAB-498C-B5CE-58621EBD97C9}" smsghandlerpath = " & sservername & "/exchange/exchangepamowanet/expammessage2k3.aspx" store_url = " & sservername & "/exchange/" & ssystemmailbox & "/##schemauri##/microsoft/exchangev1/" You need to change the sservername to point to localhost or to the name of the Exchange Server or Cluster Name. The ssystemmailbox can be either the ALIAS or the Address (SystemMailbox{YOUR_SYSTEM_MAILBOX_GUID} or SystemMailbox{YOUR_SYSTEM_MAILBOX_GUID}@yourdomain.com) The address should always work. The 2 scripts are the same except the line: smsghandlerpath = " & sservername & "/exchange/exchangepamowanet/expammessage2k3.aspx" For Exchange 2000 it must point to ExPamMessage2k.aspx; for Exchange 2003 it must point to ExPamMessage2k3.aspx. If you have more System mailboxes(sm) on backend (or more backends) you will have to run the script for all of them. If you need to gather SM, use the "find" option in Active directory, from where you can also use properties of the chosen SM Copy\paste an alias or an address and easily use it in the script. SM is also visible in System manager, but from there you cannot copy\paste, so better is to use Active Directory. In System manager you can at least see which SM belongs to which Information store. Once you publish web forms for particular SM, all users in the same info store as this SM will be able to retrieve files correctly in OWA. So if you would like to make it work for other users as well, make sure you use correct SM from correct Information store. You do not have to publish web forms for Frontend SM, backend is enough. For Exchange cluster environment you just need to run script from any of the nodes, but use the Cluster Name in the script please If publishing from one of the nodes won't work try it from another one. Type of the errors during executing script: - Access denied = you are logged on as not powerful user, try another - Object or data matching the name, range, or selection criteria was not found within the scope of this operation; Source: Provider = wrong server name or System mailbox in the script sales@metalogix.net Metalogix Software 33 / 36

34 OWA Web Forms can t be registered (using the OWANetInstaller) Q: I can t register Web forms when configuring OWA. A: If the registration of Web Forms fails, you have to check the following: if the Exchange Server is in a subdomain (testing.domain.com), but the addresses are in format of the parent domain (@domain.com) you have to specify the address of the SystemMailbox. To do this, edit the template add the address portion after the SystemMailbox{GUID}. If the Check function returns an empty messagebox, check the debug output. If the error message is Object or data matching the name, range, or selection criteria was not found within the scope of this operation then you have to check the template URL. If the template URL can be opened in IE, then you have to check the IIS settings. Navigate to the exchange virtual directory, open its Properties and on the Virtual Directory tab check whether the PATH of the virtual directory is valid. If the path is not valid, IIS manager reminds you with a messagebox. The correct format should be like this: \\.\BackofficeStorage\yourdomain.com\MBX. Web Forms for the Private Info Store can't be registered Q: I am trying to configure my OWA to retrieve the archived s. I have been following the documentation closely and now I am at the point of registering the WEB forms. Unfortunately if I click the Advanced button in order to register the forms for the Private Information Store I get nothing in that window. All the buttons are greyed out. I have attached a screenshot of it. Registering the forms in the Public Info store works fine. What do I need to do to fix the Private Info store Web Forms registration? sales@metalogix.net Metalogix Software 34 / 36

35 A: If the window is white, it means that the super-user has a permission deny and can't read the System Mailboxes from Exchange. To solve this issue temporary enhance the super-user with the following 2 rights: - Domain Administrator rights - local administrator rights on the MS Exchange server Then open the Component Services console on the MS Exchange Server and add a system application administrator role to the super-user: Component Services/Computers/My Computer/System Application/Roles/Administrator/Users (add here the super-user account as pictured in the attached screenshot) Notes: you will have to log off and log in again to the MS Exchange server with the super-user account and then try again to register the Web Forms in the Private Info Store IMPORTANT: after the publishing succeeded, please take away the superuser account from the Domain Admins group and from the Local Administrators Group on the MS Exchange server sales@metalogix.net Metalogix Software 35 / 36

36 Mail Support: Metalogix Software 36 / 36