@ggerik / GregGerik.com
|
|
- Samson Richards
- 8 years ago
- Views:
Transcription
1 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 1
2 2
3 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 5 Myths 1. Standardized Metrics 2. Accuracy & Perfection 3. Technology & Tools Solve Everything 4. Social = Soft Metrics / You Can t Measure Social 5. There Is One Way To Measure Social 3
4 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 5 ½ Truths 1. Culture Is King (Not Content) 2. Social Is Not A Strategy 3. We Are Going Back To Business 4. You Move What You Measure (#YMWYM) 5. Measure What Matters (#MWM) 5.5 Impressions Is A Dirty Word (#YOLO) 4
5 ( ( -things)) 2 THINGS JUST GOT REAL. 5
6 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 5 ½ Truths 1. Culture Is King (Not Content) 2. Social Is Not A Strategy 3. We Are Going Back To Business 4. Measure What Matters (#MWM) 5. You Move What You Measure (#YMWYM) 5.5 Impressions Is A Dirty Word (#YOLO) 6
7 7 Metric % of Score Highest Possible Score Measurement Fan Growth To receive 10 out of 10 possible points, you must have more fan growth than any other measured 3M page. Engagement Overall To receive 10 out of 10 possible points, you must have more fan engagement than any other measured 3M page Engagement Likes To receive a 20, you must have 100% of your Fans like 100% of your posts Engagement Comments To receive a 10, you must have 100% of your Fans comment on 100% of your posts Engagement Shares To receive a 10, you must have 100% of your Fans share 100% of your posts Organic Reach To receive a 30, you must have the highest ratio of organic reach per post out of 3M measured communities Overall Reach To receive 10 out of 10 possible points, you must have more overall reach than any other measured 3M page. This can include paid reach TOTAL
8 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM The Process 8
9 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 9
10 The Process Business Purpose Data Assets & Capabilities Frame the Implementation Actionable Insights Execution & Measurement Communication Optimization & Exploration 10
11 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 1. The Business Purpose 11
12 1.The Business Purpose 12
13 1. The Business Purpose Business Purpose Not A Digital Objective Never: To Grow Our Facebook Community Note: Social Strategy There Are Many, Not Just One We Are Going Back To Business You Move What You Measure (#YMWYM) Measure What Matters (#MWM) 13
14 1. The Business Purpose Examples: Increase Customer Intimacy Increase Customer Satisfaction & Retention Increase Customer Loyalty Increase Customer Acquisition Increase Market Share Increase Web Traffic & Conversion Increase Customer Feedback / Reviews Decrease Customer Time-To-Decision Optimize Human Capital NOT Examples: Increase New Fans Or Followers Increase / Maintain / Measure Sentiment Increase Share of Voice Increase Customer Engagement Increase RT s, Shares, Likes, etc. Increase Reach (of any variety) Garner X# Impressions 14
15 1. The Business Purpose Examples: Increase Customer Intimacy Increase Customer Satisfaction & Retention Increase Customer Loyalty Increase Customer Acquisition Increase Market Share Increase Web Traffic & Conversion Increase Customer Feedback / Reviews Decrease Customer Time-To-Decision Optimize Human Capital Acquire Customer / Product / Use Information Process Example: Create Top-Of-Mind Awareness of Our New Product Awareness Types: Awareness & Knowledge Top of Mind Ad awareness Product Knowledge / Recall *Attitudes / Purchase Intent / Usage N/A 15
16 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 2. Data Assets & Capabilities 16
17 17 2. The Data
18 1. The Data Universe Data Assets Know Your Sources (Avoid the Black Box) Look Beyond Silos Public / Private / Shared Recorded v. Reported Data Quality Assurances Periodic Validation Ok - Good Better Best-In-Class Data Capabilities Tools Algorithms Measure What Matters (#MWM) You Move What You Measure (#YMWYM) 18
19 19 3. Frame The Implementation (Example Slide)
20 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 3. Frame The Implementation 20
21 21 3. Frame The Implementation
22 3. Frame The Implementation Know Thy Culture Process & Structure Defined Roles Accountability Legal Considerations Moral Considerations Just Because You Can, Does Not Mean You Should Test & Prove Technology Plan For Problems Internal VOC Manage Expectations 22
23 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 4. Actionable Insights 23
24 4. Actionable Insights Adam Cohen, 24
25 4. Actionable Insights The IMPACT Cycle Identify the Questions Master the Data Provide the Meaning Actionable Recommendations Communicate Insights Track Outcomes Win With Advanced Business Analytics, Jean Paul Isson, Jesse S. Harriott 25
26 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 5. Execution & Measurement 26
27 27 Turn It On.
28 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 6. Communication 28
29 29 6. Communication
30 6. Communication Remove Silos (within reason) Accelerate The Information & Tell A Story 5 Second Rule Celebrate Success & Failure Think Internal Marketing We Are Going Back To Business You Move What You Measure (#YMWYM) Measure What Matters (#MWM) 30
31 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM 6. Optimization & Exploration 31
32 32
33 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM The Process Remember Business Purpose Data Assets & Capabilities Frame the Implementation Actionable Insights (IMPACT) Execution & Measurement Communication Optimization & Exploration 1. Culture Is King (Not Content) 2. Social Is Not A Strategy 3. We Are Going Back To Business 4. You Move What You Measure (#YMWYM) 5. Measure What Matters (#MWM) 5.5 Impressions Is A Dirty Word (#YOLO) 33
34 HOW TO MEASURE YOUR SOCIAL MEDIA PROGRAM Questions? Greg Gerik, Social Media GregGerik.com (b. cell) Deck, Video & Info: GregGerik.com/brandsummit 34
>>> SOCIAL MEDIA MARKETING ROI CHEATSHEET 40 WAYS TO MEASURE YOUR SOCIAL MEDIA ROI. we inspire people to take action
>>> SOCIAL MEDIA MARKETING ROI CHEATSHEET 40 WAYS TO MEASURE YOUR SOCIAL MEDIA ROI we inspire people to take action OBJECTIVE KPI METRIC + REVENUE SALES LEADS CUSTOMERS WEBSITE CONVERSIONS - COSTS STAFF
More informationVoice. listen, understand and respond. enherent. wish, choice, or opinion. openly or formally expressed. May 2010. - Merriam Webster. www.enherent.
Voice wish, choice, or opinion openly or formally expressed - Merriam Webster listen, understand and respond May 2010 2010 Corp. All rights reserved. www..com Overwhelming Dialog Consumers are leading
More informationMulti Channel Feedback
Multi Channel Feedback Listening to the Voice of the Customer Presenter: Derek Brown VP EMEA Enterprise Feedback Date: 8 th November 2012 1 Why is Customer Experience Important? There is only one boss.
More informationManaging the Paradox Call Center Effectiveness Workshop
Managing the Paradox Call Center Effectiveness Workshop Introduction: Managing the call centre environment requires managers to continuously improve customer service, while at the same time endeavouring
More informationTheory Meets Reality: Implementing PR & Social Media Measurement Standards
Theory Meets Reality: Implementing PR & Social Media Measurement Standards NJ Social Media Summit Katie Delahaye Paine CEO Paine Publishing April 10, 2015 www.painepublishing.com @queenofmetrics measurementqueen@gmail.com
More informationMeasure What Matters. 5th Annual Social Media for PR and Corporate Communications Conference February 2012 Las Vegas, NV
Measure What Matters 5th Annual Social Media for PR and Corporate Communications Conference February 2012 Las Vegas, NV Katie Delahaye Paine CEO kdpaine@kdpaine.com www.kdpaine.com Senior Fellow: Society
More informationVoice of the Customer
Voice of the Customer Who we are Customer advocacy and growth brandxp is a specialist brand management company with extensive experience in developing and implementing Voice of the Customer (VoC) programmes.
More informationPersonalized Customer Experience Management
Personalized Customer Experience Management Prithvijit Roy CEO & Co-Founder, BRIDGEi2i 2014 BRIDGEi2i Analytics Solutions Pvt. Ltd. All rights reserved Personalized Customer Experience A BARTENDER A BARBER
More informationSocial Media Week. Social Analytics & Dahboards. Your opportunity to be the company hero
Social Media Week Social Analytics & Dahboards Your opportunity to be the company hero Who am I? Morten Blumensaadt Digital Strategist Propeople/Bysted morten@propeople.dk +45 22718969 01 Why do Dashboards
More informationT he complete guide to SaaS metrics
T he complete guide to SaaS metrics What are the must have metrics each SaaS company should measure? And how to calculate them? World s Simplest Analytics Tool INDEX Introduction 4-5 Acquisition Dashboard
More informationBigger Data for Marketing and Customer Intelligence Customer Analytics Roadmap
Bigger Data for Marketing and Intelligence Analytics Roadmap Segmentation Add Heading Here Add copy here Learn 1 how marketers analyze customer data to improve campaign performance, attract new customers
More informationSitecore Experience PlatformTM. Know every customer. Shape every experience.
Sitecore Experience PlatformTM Know every customer. Shape every experience. Because you need to own every experience The Sitecore Experience Platform TM Know every customer How do you treat millions of
More informationCustomer Experience Management
Customer Experience Management 10 tips for the successful development and execution of Chris Bland Research Director SPA Future Thinking Introduction, sometimes referred to as Customer Feedback Programmes,
More informationSocial Media Analytics. Social Media Workshop Twitter Facebook Instagram
Social Media Analytics Social Media Workshop Twitter Facebook Instagram 1 What are your communication goals? Community building Informational Complimentary What is your call to action? What do you want
More informationThe Social Media Manual for the Utility Industry - Guidelines & Best Practices
BEST PRACTICES GUIDELINES The Social Media Manual for the Utility Industry - Guidelines & Best Practices Rachit Chawla, Consultant Solutions, WNS Global Services It happens to be the number 1 activity
More informationCUSTOMER-CENTRIC ERP: INTEGRATED SYSTEMS FOR CUSTOMER SATISFACTION
CUSTOMER-CENTRIC ERP: INTEGRATED SYSTEMS FOR CUSTOMER SATISFACTION December, 2014 Nick Castellina, Research Director, Business Planning & Execution Omer Minkara, Research Director, Contact Center & Customer
More informationCustomer Experience Management
Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction
More informationThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,
More informationTraditional Market Research and Big Data Integration
Traditional Market Research and Big Data Integration Unlocking the Secrets to Why Customers Act the Way That They Do Greg Mishkin Vice President, Research and Consulting Market Strategies International
More informationSOCIAL LISTENING AND KPI MEASUREMENT Key Tips for Brands to Drive Their Social Media Performance
SOCIAL LISTENING AND KPI MEASUREMENT Key Tips for Brands to Drive Their Social Media Performance With social media marketing, the power is derived from being able to directly communicate with consumers
More informationWhat s the Payoff on a Successful CEM Strategy?
W E B C A S T S E R I E S What s the Payoff on a Successful CEM Strategy? May 14, 2014 2pm to 3pm EDT Featured Speakers Marco Bill-Peter VP, Customer Experience & Engagement Red Hat Mark Hessinger SVP,
More informationMEASURING EMPLOYEE EXPERIENCE TO DRIVE POSITIVE EMPLOYEE ENGAGEMENT A FORESEE WHITE PAPER
MEASURING EMPLOYEE EXPERIENCE TO DRIVE POSITIVE EMPLOYEE ENGAGEMENT A FORESEE WHITE PAPER 2014 ForeSee 2 MEASURING EMPLOYEE EXPERIENCE TO DRIVE POSITIVE EMPLOYEE ENGAGEMENT TABLE OF CONTENTS All Employee
More informationDrive optimized customer interaction at the point of contact, based on predicted outcomes and behavior to achieve desired results.
1 Drive optimized customer interaction at the point of contact, based on predicted outcomes and behavior to achieve desired results. 2 3 Today s customers live out loud Age of the Empowered Customer Organizations
More informationA hands on guide including an action sheet
Developing a social media marketing strategy A hands on guide including an action sheet Brought to you by w w w.socialemailmarketing.eu W elcome to this first guide and action sheet about social media
More informationCustomer Service Best Practices Survey Results
Customer Service Best Practices Survey Results Executive Summary During difficult economic times, most organizations shift their focus from acquiring new customers to retaining and growing existing customer
More informationPERFORMANCE DIGITAL PLATFORMS
1 PERFORMANCE DIGITAL PLATFORMS www.tneniaga.com DISCOVERY & CONSULTANCY 2 Viable opportunities Cool facts 18m 88% Facebook users in Malaysia People use the internet as part of their daily routine 79%
More informationContent, Connectivity & Convergence. A Shared Strategy For Your Nonprofit Organization
Content, Connectivity & Convergence A Shared Strategy For Your Nonprofit Organization No matter the size or budget of your organization, content is powerful enough to level the playing field. Ubiquitous
More information2015 Customer Success Industry Trends Report
2015 Customer Success Industry Trends Report Table of Contents 3 EXECUTIVE SUMMARY 4 MEET THE SURVEY RESPONDENTS 6 WHO DOES YOUR HEAD OF CUSTOMER SUCCESS REPORT TO? 8 HOW WOULD YOU CHARACTERIZE THE MATURITY
More informationDelivering Exceptional Customer Experiences. Will Huffman Director of Customer Experience whuffman@ambitenergy.com @willhuff
Delivering Exceptional Customer Experiences Will Huffman Director of Customer Experience whuffman@ambitenergy.com @willhuff My quick story Run Customer Experience for Ambit Energy -a deregulated energy
More informationThe Five Myths of Customer Service Satisfaction:
White Paper The Five Myths of Customer Service Satisfaction: Setting Your Sights on the Right Targets Sykes Enterprises, Incorporated Web: www.sykes.com Tel. +1.813.274.1000 CONTENTS INTRODUCTION... MYTH
More informationDelivering the Journey: Building Client and Employee Centric Banks. Kunal Chopra Sr. Director CIBC R&BB Process Management
Delivering the Journey: Building Client and Employee Centric Banks Kunal Chopra Sr. Director CIBC R&BB Process Management Agenda Example of bad client experience and discussion Client experience as a driver
More informationAsk the Customer Experience Experts
1 Ask the Customer Experience Experts How the sum of all experiences impacts the bottom line How would you define customer experience? Is it the same as customer service? Does it refer to an interaction
More informationThe Smart Solution to Customer Relationship Management
Dealer Intelligence The Smart Solution to Customer Relationship Management Car dealerships are shifting gears with Dealer Intelligence (DI): Designed with extensive research, knowledge, and real experience
More informationGet the Real Pulse on your Customers Thinking with Predictive Analytics
Catherine Frye Business Analytics Solutions Manager, IBM Joseph Mahoney Client Technical Professional, Business Analytics, IBM Get the Real Pulse on your Customers Thinking with Predictive Analytics Today
More informationDigital Marketing to the Digital Self: Winning with Social & Predictive Marketing
PREDICTIVE SOCIAL MARKETING MEDIA Digital Marketing to the Digital Self: Winning with Social & Predictive Marketing Matt Langie Adobe Matt Langie @mattlangie The Four Challenges to Measuring ROI from Social
More informationImproving Customer Satisfaction to Accelerate Your Business Results
Improving Customer Satisfaction to Accelerate Your Business Results Adrian Posteraro Managing Director Agenda About Presenter Why Customer Satisfaction (CSAT) Benefits of CSAT How to Implement a CSAT Process
More informationThe Age of the Customer: Focus on Retention
The Age of the Customer: Focus on Retention A 5% increase in customer retention can boost profitability 75%. Does your customer loyalty make the grade? CONTENTS Customer Lifecycle 101: Roadmap to Customer
More informationGUIDE TO THE. 12 Must-Have KPIs for Sales Enablement
GUIDE TO THE 12 Must-Have KPIs for Sales Enablement Introduction Key Performance Indicators (KPIs) are a set of metrics that measure a business s progress towards achieving their organizational goals.
More informationBanking On A Customer-Centric Approach To Data
Banking On A Customer-Centric Approach To Data Putting Content into Context to Enhance Customer Lifetime Value No matter which company they interact with, consumers today have far greater expectations
More informationActively Engage with Energy Utility Customers to Build Loyalty and Drive Retention
Kampyle for Utilities Industry Actively Engage with Energy Utility Customers to Build Loyalty and Drive Retention Layer qualitative data on analytics to better understand and address customer needs and
More informationElevate Customer Experience and Engagement in the New Digital World
Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,
More informationAnalytical CRM solution for Banking industry
Analytical CRM solution for Banking industry Harbinger TechAxes PVT. LTD. 2005 Insights about What are the reasons and freq. for a customer contact? What are my product holding patterns? Which of my are
More informationFrom App Failure to App Success
StockTwits Customer Story From App Failure to App Success + StockTwits is a social network for investors and traders to share info on public companies in real time. StockTwits integrated Apptentive to
More informationDriving Customer Experience Excellency: 360 Degree Voice of Customers Analytics. Tan Meng Teck Head of Contact Center Solution Sales Avaya APAC
Driving Customer Experience Excellency: 360 Degree Voice of Customers Analytics Tan Meng Teck Head of Contact Center Solution Sales Avaya APAC Industry and Consumer Trends Driving Change in the Market
More informationMeasure What Matters: Turn Social Business Strategies Into Business Intelligence
Measure What Matters: Turn Social Business Strategies Into Business Intelligence Alan F. Nugent Mzinga, CEO September 2011 1 2009 Forrester Research, Inc. Reproduction Prohibited Introductions. Alan F.
More informationSocial Media: An Ocean of Customer Feedback. Living customer centricity in a digital world
Social Media: An Ocean of Customer Feedback Living customer centricity in a digital world Why Are You Here? The value that ICSA provides Customer centricity is not just the hot term Customer satisfaction
More informationB2B EMAIL MARKETING 6 STEPS TO BETTER 6 STEPS TO B2B EMAIL MARKETING SUCCESS. Phone: (+1) 718 303 1864. www.mailigen.com
6 STEPS TO B2B EMAIL MARKETING SUCCESS 6 STEPS TO BETTER 1 B2B EMAIL MARKETING Mailigen Email Marketing Solutions Phone: (+1) 718 303 1864 www.mailigen.com 2 60% of marketers believe email marketing produces
More informationAgent s Handbook. Your guide to satisfied customers
Agent s Handbook Your guide to satisfied customers Introduction LiveChat is a tool that facilitates communication between a company and its customers. Agents who wield that tool use it to make customers
More informationTechnology Strategies for Big Data Analytics Paul Bachteal Director, Americas Technology Practice
Technology Strategies for Big Data Analytics Paul Bachteal Director, Americas Technology Practice THRIVING IN THE BIG DATA ERA DATA SIZE VOLUME VARIETY VELOCITY VALUE TODAY THE FUTURE BIG DATA ANALYTICS
More informationDeliver a Superior Customer Experience. a social one.
Social CRM Technology perspective on Business.. or the other way around? Daniel Burian CRM Presales Manager, Central Europe Deliver a Superior Customer Experience. a social one. As
More informationAgenda Overview for Customer Experience, 2015
G00270544 Agenda Overview for Customer Experience, 2015 Published: 22 December 2014 Analyst(s): Jake Sorofman Customer experience has emerged as a top priority for marketers. This overview summarizes how
More informationPostgraduate Diploma in Digital Marketing. Awarded by University of California Irvine Extension
Postgraduate Diploma in Digital Marketing Awarded by University of California Irvine Extension 2 Accelerate your Career Improve Your Career Options with a Professional Postgraduate Diploma University of
More informationCultivate Subscriber Loyalty by Refining the Digital Experience
White Paper for Telecommunication Companies Cultivate Subscriber Loyalty by Refining the Digital Experience Abstract Understanding how the digital customer experience impacts brand promotion gives telecommunications
More informationCFACC29 Develop and enhance performance management in a contact centre
Develop and enhance performance management in a contact centre Overview What this standard is about Efficiency and effectiveness in contact centres rely on close management of performance. With defined
More informationoneforty. Social Media KPIs and You: A Love Story Janet Aronica Directory, Marketing & Community oneforty
oneforty. Social Media KPIs and You: A Love Story Janet Aronica Directory, Marketing & Community oneforty Social Media KPIs and You: A Love Story Establishing a social media measurement plan is a crucial
More informationStrategic Social Media Marketing
Strategic Social Media Marketing Get your business or agency started with an ROI-based approach and avoid random acts of marketing Introductions Daniel Burstein Director of Editorial Content MECLABS @DanielBurstein
More informationC ONTENTS. Acknowledgments
kincaidtoc.fm Page vii Friday, September 20, 2002 1:25 PM C ONTENTS Preface Acknowledgments xxi xxvii Part 1 CRM: Is It Right for Your Company? 1 Chapter 1 Commerce in the 21st Century 3 1.1 Understanding
More informationGetting Behind The Customer Experience Wheel
Getting Behind The Customer Experience Wheel Create a Voice of the Customer Program for your Organization In any business, serving your customers well is critical to success, loyalty and growth. But do
More informationA Simple Customer Journey Framework. By Claudio Costa Your Coaching's Blog
A Simple Customer Journey Framework By Claudio Costa Your Coaching's Blog Definition Customer journey mapping is the process of tracking and describing all the experiences that customers have as they encounter
More informationTEXT ANALYTICS INTEGRATION
TEXT ANALYTICS INTEGRATION A TELECOMMUNICATIONS BEST PRACTICES CASE STUDY VISION COMMON ANALYTICAL ENVIRONMENT Structured Unstructured Analytical Mining Text Discovery Text Categorization Text Sentiment
More informationReducing Customer Churn
Reducing Customer Churn A Love Story smarter customer contact Breaking up is hard to do The old adage that it s cheaper (and better) to hold onto an existing customer than to acquire a new one isn t just
More informationDigital Marketing Proposal. www.digitalgateway.in
Digital Marketing Proposal What is digital marketing? Digital marketing is the process of building and maintaining customer relationships through online activities to facilitate the exchange of ideas,
More informationMeasuring the Effectiveness of Your Content Marketing
Measuring the Effectiveness of Your Content Marketing 1 Measuring the Effectiveness of Your Content Marketing A 5-Step Process to Prove Value and Grow Your Business Measuring the Effectiveness of Your
More informationThe 6 Step Customer Advocate Marketing Handbook
The 6 Step Customer Advocate Marketing Handbook How to Motivate and Scale Advocates to Grow Your Business I THIS BRAND How to Motivate and Scale Advocates to Grow Your Business Intro: Part 1: Why Powering
More informationSpeaker. Joni Pulido-Ferrier Value Advisor Expert HR Line of Business Value Engineering Australia, Pacific Japan, SAP
Speaker Joni Pulido-Ferrier Value Advisor Expert HR Line of Business Value Engineering Australia, Pacific Japan, SAP 2 SuccessFactors Proprietary and Confidential 2014 SuccessFactors, An SAP Company. All
More informationOne Page Talent Management
One Page Talent Management Secrets for Growing Better Talent Faster Presented by Marc Effron, President The Talent Strategy Group A Quick Introduction Marc Effron President Build Build as as many many
More informationSpeaker Monique Sherrett
Speaker Monique Sherrett Monique Sherrett has a passion for all things digital, in particular using analytics to measure and improve marketing communications. She began her career as the web marketing
More informationHow To Train Online For Retail
The #1 Online Training System For Retailers Increase Sales Improve Customer Loyalty Increase Staff Retention Improve Store Performance www.graffretail.tv Sustainable Retail Training with Proven Results
More information4/1/13. How to Generate Leads Through Your Website and Facebook. What You Will Learn Today. Great Perspective On Fitness Business
What You Will Learn Today How to Generate Leads Through Your Website and Facebook. How often and what you need to post on Facebook. How to convert your likes into leads. How to get more 'likes' without
More informationNew D&B Failure Score and Recommended Credit Limit Models for UK and Ireland
New D&B Failure Score and Recommended Credit Limit Models for UK and Ireland Please click the links below Customer Frequently Asked Questions What is changing? When will the changes happen? Why are we
More informationCentral Ohio s Small Business Resource
Central Ohio s Small Business Resource Who is @Tonya Wilson? Program Coordinator for the Ohio SBDC at Columbus State Manage SBDC marketing, branding, outreach, digital media & events AAS Multimedia Production
More informationCustomer Service Programme
10 Minute Guide Customer Service Programme Membership Services Moor Hall, Cookham Maidenhead Berkshire, SL6 9QH, UK Telephone: 01628 427500 www.cim.co.uk/marketingresources The Chartered Institute of Marketing,
More informationTips for measuring ROI by Mary B. Adams @LadyMissMBA
Tips for measuring ROI by Mary B. Adams @LadyMissMBA #SMWParis Learning points: 1. Reshape the social ROI discussion for the executives / decision-makers 2. Tie social media to the traditional sales funnel
More informationConcur Customer Experience 2015 REPORT. Concur // Customer Experience 2015 Report
Concur Customer Experience 2015 REPORT 1 Contents 3 Welcome Contents 4 Gathering feedback 5 The impact of your feedback 5 User experience evolution 5 Product reliability 7 Looking toward the future 7 Customer
More informationWe help companies learn from their customers and turn it into growth and success for their business.
2 Nothing is more important to your business than customers. After all, without them, your business would not exist. In any business the customer sees things that you don t. And their perspective is the
More informationAustralian Construction Project Management and Delivery Voice of the Customer Study
Australian Construction Project Management and Delivery Voice of the Customer Study What are the Challenges and the Pain Points for the Clients of the Construction Industry? January 2015 Contents Section
More informationInformatica Project Rightsize
Informatica Project Rightsize Strategy to Revenue Marketing Case Study Screen shots of video presenter and interviews Business Needs Informatica is a large organization born out of a number of strategic
More informationPaul Mosenson, Founder of NuSpark Marketing
Paul Mosenson, Founder of NuSpark Marketing For sales and business development people to find and nurture prospects through social media For marketing people to support the sales efforts by providing content,
More informationLISTEN TO THE VOICE OF CUSTOMER EXPERIENCE
LISTEN TO THE VOICE OF CUSTOMER EXPERIENCE The Four Essentials of a Customer Experience Program www.nice.com WHERE CX PROGRAMS STUMBLE Many companies recognize the value of a customer experience (CX) program,
More informationWHAT ARE THE RIGHT KPIs FOR YOUR COMPANY?
WHAT ARE THE RIGHT KPIs FOR YOUR COMPANY? Veda Ferlazzo Clark Zedare Consulting www.zedare.com VFClark@Zedare.com 617-429-3808 This paper presents 100 KPIs examples for consideration and highlights the
More informationManaging Traditional, Online & Social Media Touchpoints
This is an essay about what it takes to create and sell something remarkable. It is a plea for originality, passion, guts and daring. Seth Godin * Managing Traditional, Online & Social Media Touchpoints
More informationGlobal Mass Communication & Content Distribution
Global Mass Communication & Content Distribution Privi is a global content distributor over the sms/mms mobile channel. Our mission, to power brands and public figures with access, reaching your global
More informationYou ve Got A Social Media Site Now What? Liz Gross Social Media Strategist, Great Lakes Presented at the WASFAA Conference April 14, 2014
You ve Got A Social Media Site Now What? Liz Gross Social Media Strategist, Great Lakes Presented at the WASFAA Conference April 14, 2014 What We ll Cover Today 2 Content Types How to find it How to write
More information2015 Social Media Marketing Trends
2015 Social Media Marketing Trends A 2015 survey and report on social media marketing practices and software usage By Megan Headley Research Director, TrustRadius First Published May 2015 2015 TrustRadius.
More informationMetrics. That. Matter CANADIAN DESTINATION BENCHMARKING PROGRAM 2013 -
Metrics CANADIAN DESTINATION That BENCHMARKING PROGRAM 2013 - Matter Greetings, Kia Ora! CHRIS ADAMS Director of Research GM, South Pacific Tel: +1 941 342 2323 Chris.Adams@MilesPartnership.com www.milespartnership.com
More informationHow To: One Post. Multiple Lead Generation Opportunities
How To: One Post. Multiple Lead Generation Opportunities Creating leads using a content management strategy.! December 2013!" 10 Benefits of Blogging 1.! You become a better writer.! 2.! Video skills may
More information20 Best Practices for Customer Feedback Programs Building a Customer-Centric Company
Business growth through customer insight 20 Best Practices for Customer Feedback Programs Building a Customer-Centric Company The content of this paper is based on the book, Beyond the Ultimate Question,
More informationBarcelona Declaration of Measurement Principles Presented June 17, 2010 Revised June 20, 2010 Final July 19, 2010
Barcelona Declaration of Measurement Principles Presented June 17, 2010 Revised June 20, 2010 Final July 19, 2010 Global Alliance ICCO Institute for Public Relations Public Relations Society of America
More informationSmart Grid Overview How the smart grid will give customers the tools to create the new future for electricity use.
Smart Grid Overview How the smart grid will give customers the tools to create the new future for electricity use. Presentation to California Municipal Utilities Association Paul Lau Assistant General
More informationThe Top 9 Ways to Increase Your Customer Loyalty
Follow these and enjoy an immediate lift in the loyalty of your customers By Kyle LaMalfa Loyalty Expert and Allegiance Best Practices Manager What is the Key to Business Success? Every company executive
More informationBest Practice in Customer Experience Management
Best Practice in Customer Experience Management This report looks at best practice in implementing voice of the customer programmes to help retail businesses understand what their customers want and how
More informationTHE TOP 10 BEST PRACTICES YOU NEED TO KNOW
THE TOP 10 BEST PRACTICES YOU NEED TO KNOW Registered Representatives of a Broker-Dealer and employees of Registered Investment Advisors are subject to their firm s policies. INTRODUCTION From social media
More informationAPPS APPS MEDIA MEDIA SOCIAL SOCIAL ENGINE ENGINE SEARCH SEARCH MARKETING MARKETING WEB DESIGN ADVERTISING WEB DESIGN & REPORTING & REPORTING
WEB DESIGN & DEVELOPMENT SEARCH OPTIMIZATION PAY-PER-CLICK ADVERTISING SOCIAL MEDIA APPS CALL LISTENING & REPORTING WEB DESIGN & DEVELOPMENT SEARCH OPTIMIZATION PAY-PER-CLICK INTERNET LEAD GENERATION APPS
More informationTHE CHALLENGER SALE Do you fit the profile that wins more deals?
THE CHALLENGER SALE Do you fit the profile that wins more deals? Challenger is a trademark or service mark of CEB Inc. These marks may be registered marks in various countries. CEB Inc. claims all rights
More informationEngagement: Measuring the Impact of Social Media
Engagement: Measuring the Impact of Social Media Laura Ramos Vice President, Principal Analyst Forrester Research June 3, 2009 Social media will change how marketing engages with customers and demonstrates
More informationthe beginner s guide to SOCIAL MEDIA METRICS
the beginner s guide to SOCIAL MEDIA METRICS INTRO Social media can be an incredibly important business tool. Tracking the right social metrics around your industry, company, products, competition and
More information