Global Care Program new solutions for international businesses

Transcription

1 Global Care Program new solutions for international businesses tes Trinidad USA Singapore India Norway Vietnam Azerbaijan Braz

2 A third of international assignees do not return to their previous job in the home country, and even more pursue careers outside of the borders of their home country Among international assignees who left the company, ment, 22% left during an assign- 28% within a year of returning, 24% between the first and second year and 26% after 2 years Expats often feel that their international experience is not ade- quately put to use when returning from assignments 74% of companies have written policies to address repatriation practices. Only 14% of companies had a formal repatriation strategy linked to career management and retention Only 15% of companies provide detailed risk information on destinations of expats 5% of companies actively track their employees whereabouts are married, and 47% bring children on their assignments for returning early from assignment are family concerns 68% of expats The biggest reason 34% of companies pro- vided cross-cultural preparation Cross-cultural training was mandatory at of companies. However, 89% rated it as having good or great value repatriated families find repatriation very difficult Only 25% 30% of China, India and Russia were the most challenging locations for international assignees China, India and the United States were cited as the locations with the highest rate of assignment failure. FALCK TRAVELCARE MAKING SURE YOU ARE IN SAFE HANDS In a work market which during the past few years has become truly global, it is more important than ever for businesses to be supported by the best possible help when it comes to protecting their international employees. Unexpected events like illness, accidents and natural disasters can hit business travellers and expatriates out of nowhere. At Falck TravelCare, we know that a lot of corporations today have difficulties giving quick and precise answers to essential questions regarding the protection of the health and safety of their employees. A BIG RESPONSIBILITY The questions to be answered could be questions like how the businesses prepare their international employees before they go abroad, which contingency plans to activate in case of an emergency or a crisis, which tools the businesses have when it comes to tracking their employees if an accident occurs, and generally speaking how the corporations are equipped in order to live up to the very serious financial, human and moral responsibility they carry towards their employees all over the world. STAY AHEAD At Falck TravelCare we also know that lack of preparation, knowledge and contingency plans can be costly for everybody involved financially, image-wise and on personal level. In a world, which offers all kinds of challenges from political unrest, epidemics and extreme weather conditions, it is expensive and dangerous to be sorry rather than safe but a tribute to due diligence, professionalism and compassion to be ahead of the events. And now we have made just that easy for you.

3 There are many issues to consider when a company is responsible of guaranteeing the safety of its international employees and sometimes the responsibility seems too heavy to carry alone. As a customer with Falck TravelCare, you only need to turn to one single point of contact to get exactly the help you need ment? overage? Repatriation? Security issues? ical assessment? Risk profile? Guarantee of payment? Rehabilitation? Risk assessment? Psychological assistance? Who is responsible? Insurance and coverage? Admission to hospital? Relocation and travel Emergency set-up? Guarantee of treatment? nsible? Preparation? Crisis management? Local assistance? Family coverage? Healthcare standards? Company Employees 24/7 Emergency assistance Advice Security Logistics Administration HOW WE DO IT UNIQUE SERVICES AT UNIQUE PRICES HEALTH, SAFETY AND SECURITY ARE THE KEYWORDS WE ARE WITH YOU ALL THE WAY It is FalckTravelCare s core business to solve health and security problems for businesses and their employees all over the world. Falck has rescued people for more than 100 years and the values, which the company was based on in 1906, are as strong today as they were then. It is Falck s finest job to use all our compentencies and skills in supporting and helping in emergencies as well as in the preparational phase and during the healing process after traumatic events. We hold an enormous professional pride and maintain high standards regarding our ethics and professionalism. We leave nothing to chance in the fulfilment of our mission: Making sure that our clients are in safe hands at all times. We and our extensive network handle 12.5 million cases a year, we have our own operational resources in 32 countries, more than 100 assistance partners and 100,000 certified suppliers all over the world. With these resources, Falck TravelCare is able to support local health systems in all parts of the world. Via our unique size and simplified business model, we are able to deliver services at prices no one else is able to offer. For our customers this means getting the best solutions on the market without seeing these services costing more than the traditional solutions. Falck TravelCare s mission to ensure that our customers are in safe hands at all times means we have equal focus on each of the key areas health, safety and security. This means that preparation and due diligence are huge factors with us. We deliver unique data on political, financial and health conditions at locations all over the world and we have systems to fast tracking of employees who must be located due to prophylactic measures. We are with you all the way, in all situations and during all processes, including the often neglected but equally important evaluation phase, which doesn t only include helping the affected employees getting back to everyday life but also entails guidance for the company: Can we do something differently, do we need further training and preparation in order to get even better at helping and protecting our employees? WE ARE PRESENT EVERYWHERE Our mission is made possible through our global presence. Falck TravelCare has completely unique resources, medically and supplier-wise. No matter where our customers are and which problems they encounter, we are able to provide the right kind of help in the right way from a visit to a medical clinic in Vietnam to psychological help in Congo, ambulance transport in Brazil and safety courses in Trinidad.

4 Basic Packages Falck TravelCare is with you all the way, making sure you are in safe hands Add-On Packages Travel Crisis Management Travel Safety and Tracking Personal Remote Site Services More Services Crisis management advice Risk assessment Country data assistance Financial risk A NEW WAY OF THINKING FALCK TRAVELCARE S PRODUCTS At Falck TravelCare we merge proud traditions and a deeply infested professionalism with a new and groundbreaking way of thinking. We have the biggest and most solid network in the business and because we are neutral we are able to make deals all relevant partners who may support our mission. That is why we have left behind the old way of thinking and have built a system, which follows the principle of a total enterprise. On behalf of our customers, we take responsibility for all elements of the combined solution, which ensures health, safety and security. We handle all parts crucial to a safe and secure journey or expatriation: assistance, cultural training, risk assessments, crisis management, the financial risk and the administrative part. You as our customer only need to focus on one single phone number the phone number to Falck TravelCare s emergency centre. We claim ownership of the entire process. In other words: Falck TravelCare is the entrepreneur who takes responsibility of all parts of the enterprise or what we call Global Care and Security. This is our way of making all the difficult things easy for our customers and this is how we make sure you are always in safe hands. We offer a range of basic services travel assistance, medical assistance and personal assistance and a line of add-on services such as travel security and personal tracking, which our customers can choose freely according to their specific needs. We develop customised solutions, which fit each customer s wishes.

5 CONTACT FALCK TRAVELCARE Contact Falck TravelCare s Corporate Team at and learn more about how we make life easier and safer for you and your employees weden Congo Great Britain Russia Libya Denmark Nigeria United Arab Emira