Training and consultancy services. Improvement support for the care and health sectors

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1 Training and consultancy services Improvement support for the care and health sectors Updated and extended December

2 About SCIE The Social Care Institute for Excellence (SCIE) is the leading improvement agency for social care in the UK. Using our knowledge of what works, we support local authorities, care providers, policymakers, housing and health organisations to improve. We provide training and consultancy services, alongside our freely available resources. We can help you to improve the quality of care delivered to people who use services and their carers. We can support you to: review and improve your practice in line with developing evidence implement key national and local policies develop the skills and knowledge of your staff. All our work is co-produced with people who use services and carers, care providers, commissioners and policymakers. We work across both adults and childrens services. SCIEs evaluation of our Care Act programme was flexible, thorough and was undertaken with sensitivity to local pressures. Recommendations made have proved to be a good basis for making improvements. I would encourage other authorities to consider this type of approach and believe SCIE provide this in an objective and professional way. Alan Lotinga Service Director, Health and Wellbeing, Birmingham City Council 2

3 How can SCIE help? Consultancy and improvement support Contract SCIE to help you to research, plan, commission, evaluate and deliver better care. Or work with us to develop guides and resources, or to communicate with the social care sector. Our specialist areas include Care Act implementation, safeguarding, integrated care and improvement support to care providers. But we adapt our skills and services to your needs. Research, evaluation and reviews We conduct primary and secondary research, reviews and evaluations to improve monitoring, decision-making and performance. Training and workforce development We design and deliver tailored training programmes to develop the skills and knowledge of your staff. Courses can be delivered within your organisation to approximately 25 delegates per session. We also run courses at our London office. Resources We provide a range of freely available resources including e-learning, films, guides and briefings. 3 3

4 Why SCIE? We combine in-depth knowledge with practical support delivered by care and support experts. We can adapt our services to meet your needs. We understand the aspirations of people who use services, the ambitions of policy and the realities of practice. We co-produce our products and services with people who use, commission and deliver care and support. We know what works. We set the standard for identifying and sharing knowledge in care and support. We are experts. We have over 14 years experience of supporting the care sector. Our staff, associates and partners include practice managers, trainers, researchers, evaluators, policy experts and management consultants. We deliver. We have a track record of providing cost-effective products and services to clients ranging from NHS England, to local authorities, care providers and housing associations. I am pleased to recommend SCIEs resources to local authority colleagues looking to implement the Care Act and to improve outcomes with and for local people. Ray James President, Association of Directors of Adult Social Services 4

5 Our clients and partners Our clients include: local authorities NHS bodies think tanks. safeguarding boards care and health providers housing associations clinical commissioning groups health and wellbeing boards universities and research agencies government departments charitable foundations Our services are provided by SCIE staff and senior associates. We also work in partnership with other agencies to deliver programmes of support. NHS England Better Care Implementation Support Programme We helped to develop and deliver a national programme of support, in partnership with KPMG and PPL, to help organisations implement Better Care Fund plans. Action for Children Early intervention: Decision-making in local authority childrens services We carried out research into how local authorities plan early intervention services that can improve the outcomes for children and families in the long term. Home Instead policies and procedures review We worked with this home care provider to review and report on a range of policies and procedures including adult safeguarding. 5

6 Consultancy and improvement support SCIE consultants can help you to research, plan, commission, evaluate and deliver better care and support to people who use services. Policy implementation support Work with us to develop, deliver and evaluate your policy implementation plans, based on our knowledge from across the country and across sectors. For example, we can help you to evaluate progress on implementing the Care Act, the impact that it is having on the culture and behaviours of staff, and the delivery of services to local people. Improvement support to care providers We support care, health and housing providers to review and improve their practice in line with good practice, regulators and NICE standards. For example, we can review your policies and procedures, carry out pre-inspection healthchecks, plan and deliver post-inspection improvement. We can also help to develop the skills and knowledge of your workforce. SCIEs guides and resources have been providing valuable advice to care providers for years. I welcome the development of SCIEs practical training and consultancy services to support improvement and embed good practice. Martin Green, Chief Executive, Care England 6

7 Research and information services We undertake primary and secondary research, and scope information for you to use in your own research on key social care topics. Evaluation Our experts can evaluate the impact of your services, processes or systems, on a short-, medium- or long-term basis. We can also advise on how to carry out your own evaluation. Service and case reviews We use a systems approach to safeguarding case reviews and audits, providing a comprehensive package including training, mentoring and quality assurance. 7 Lloyds Bank Foundation Trust and the Big Lottery Fund evaluation of Homeshare SCIE is managing a two-year evaluation of the UKs national Homeshare programme, carried out by OPM. The evaluation will test what works to make Homeshare sustainable and economically viable. Church of England audit of safeguarding practice We are piloting a quality assurance approach to safeguarding for the Church of England. Four dioceses will take part in the audit pilots and the evaluation will inform the roll-out of the audits from The Royal Commission into Institutional Responses to Child Sexual Abuse in Australia SCIE and the London School of Economics and Political Science reviewed and reported on how child sexual abuse can be better identified and reported.

8 Co-production with people who use services and carers Work with us to understand the most effective ways of co-producing services, plans and policies with people who use services and carers. Digital services We will work with you to produce online guides, self-audit tools, films and e-learning resources. We can manage the development of digital content from agreeing the scope and writing the content through to build, test and delivery. You can also access our learning management system. Communications support User our contacts and knowledge of the social care sector to plan and deliver your communications and engagement activity. Health Foundation research on constructive conversations We are researching the factors that create constructive conversations between local health and care services and the communities they serve to transform services. Delivered in partnership with PPL and the Institute for Government, the project includes an analysis of literature and work with local areas planning changes. University of Birmingham organisational change We converted the University of Birminghams research on managing change into an accessible multimedia resource. The purpose of this resource is to support managers working in adult social care to be more knowledgeable about, and confident in the application of different approaches to managing change. 8

9 What our clients and delegates say The course has given me a better understanding of the eligibility criteria, therefore I will be better prepared to discuss this with service users. Delegate on SCIEs Care Act Assessment and Eligibility course A great course. Takes legislation and makes it real and relevant. Delegate on SCIEs Mental Capacity Act course You explained DoLS better than any of the other trainers I have had over the last two years! Delegate on SCIEs Deprivation of Liberty Safeguards course We are pleased to be working with SCIE on the ongoing implementation of the changes introduced by the Care Act. We believe it provides a real opportunity to share emerging good practice from the region with the expertise, reputation and access to national good practice that SCIE provides. Richard Harling, West Midlands Care Act Lead and Director of Adult Services and Health at Worcestershire County Council The style and substance of the report allowed for a more honest discussion with the Board about learning from the review. Independent chair, Local Safeguarding Children Board, speaking about SCIEs systems approach to safeguarding reviews Find out more at Contact us at 9

10 Care Act 2014 training Build the knowledge and skills of your workforce through our tailored facilitation and training programmes, such as helping your staff to understand and comply with both the letter and the spirit of the Care Act. Care Act overview Understand the key principles of the Care Act 2014 and their implications for your organisation Behaviours and culture change How Care Act principles will affect organisations culture and behaviour, and how it impacts on all interventions across teams and roles. Co-production and the Care Act Understand what the Act says about co-producing services and systems with people who use services and carers, why it is important, where it is being done well, and how to do it. Practice leads supporting Care Act champions Identifying the Care Act resources, and good practice examples available for Care Act champions. Assessment and eligibility Carry out effective assessments and determine eligibility, including proportionate assessment, self-assessment, strengths-based approaches and fluctuating needs. 10 Carers assessment and eligibility The context and principles of the Care Act 2014 and Children and Families Act 2014 in relation to carers assessment and eligibility.

11 Information and advice What is information and advice and who can provide it? Transition from childhood to adulthood Implications of the Care Act on supporting young people in transition in your area. Commissioning Embedding the principles of good commissioning outlined in the statutory guidance. Personal budgets and direct payments Implications of the Care Act for personal budgets, direct payments and Individual Service Funds. Find out more about our Care Act training programmes at Contact us at Buckinghamshire County Council Care Act training We delivered a workforce support programme including: training to over 600 staff; facilitated team away-day; and training in 10 topics including assessment and eligibility, transitions and legal literacy. 11

12 Safeguarding adults and children training SCIE delivers multi-agency safeguarding training for adults and childrens safeguarding boards and their members, and directly to local authorities, NHS, housing, health and care providers. The Care Act and safeguarding adults New responsibilities, the principles of Making Safeguarding Personal, and the implications for the Mental Capacity Act and Deprivation of Liberty Safeguards. Safeguarding Adults Reviews (SARs) Training for reviewers and safeguarding adults boards (SABs) including: SARs under the Care Act available models of SARs systems approach to SARs using SCIEs Learning Together. Safeguarding reviews and audits Taking a systems approach to case reviews and audits using SCIEs Learning Together model. Safeguarding and housing Roles and responsibilities of housing associations, contractors and local authority housing staff in supporting safeguarding. 12

13 Safeguarding children Safeguarding responsibilities, principles and the fundamentals of joint working, communication and information sharing. Understanding child neglect (Coming soon) Blended learning package including face-to-face training and e-learning. How to use a systems approach to help professionals identify and tackle potential local blocks and barriers to effective work with neglect. Hanover Housing Safeguarding training We trained housing officers in how to identify risk, and understand roles and safeguarding responsibilities. Brighton & Hove Local Safeguarding Children Board Learning Together systems approach We provided training on the approach, which is now used in all of its safeguarding reviews and audits. We are working with the Board on using it in child neglect cases. Find out more about SCIEs training at Contact us at 13

14 Training and improvement support Our training supports care, health and housing providers to improve the knowledge and skills of their staff. We can tailor our training to meet your needs. Dementia awareness for non-clinical staff Good practice in communication to ensure that the person with dementia is treated with dignity and understanding. Mental Capacity Act and Deprivation of Liberty Safeguards Understand your legal responsibilities under the Mental Capacity Act and/or Deprivation of Liberty Safeguards and the implications for practice. We run separate courses for frontline staff and managers. HCA Hospitals Dementia training We delivered dementia awareness training to nursing staff at this chain of private hospitals. The work complemented the hospitals own e-learning courses. NHS England (Wessex) MCA and DoLS training We delivered training for managers and frontline medical staff, with a focus on fluctuating capacity, the principles of the MCA and DoLS, and their implications for day-to-day practice. 14

15 Co-production training How to develop co-productive approaches to working with people who use services and carers. Co-production: vision and reality Focuses on the practical processes and tools required for co-production. Equality, diversity and human rights Learn about the legal duties under the Equalities Act, Human Rights Act and the Care Act and how to apply them to day-to-day work. Training and integrated care Oxfordshire County Council co-production support SCIE is working with the Council to further increase expertise of its engagement and commissioning teams on the principles and practice of co-production with people who use services and carers. We are taking an action learning approach, working with the Council and its networks to develop protocols and practice. Increase understanding of the importance of co-production in creating integrated services. Co-production and better integrated care Make co-production with people who use services and carers a reality in integrated health and care services. Find out more about SCIEs training at Contact us at

16 Sharing knowledge, improving lives We provide training and consultancy services to local authorities, care and health providers, research agencies, government departments, housing and NHS organisations. We work with the adults, childrens and families sectors and offer: consultancy services training research and information evaluation service and case reviews digital services communications support. Find out more Please contact us to find out more or to discuss your requirements. Complete our online enquiries form at or Tel: Like us on December 2015 Registered charity no Company reg no The Better Care implementation event facilitated by SCIE provided a very successful opportunity to gather and share best practice in integrated care arrangements. Tom Riordan Chief Executive, Leeds City Council

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