NACSIO Awards Nomination Form

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1 NACSIO Awards Nomination Form Title of Nomination: Illinois Web Accessibility Standards and Templates Project/Service Manager: Patrick Beaird Job Title: Statewide Web Development Manager Agency: Illinois Technology Office Department: Same as above Address: 120 W. Jefferson, 2 nd Fl City: Springfield State: IL Zip: Phone: Fax: Patrick_Beaird@gov.state.il.us Category for judging: Accessibility Person Nominating: Mary Reynolds Job Title: Chief Technology Officer Address: Office of Governor Ryan, 2 ½ State House City: Springfield State: IL Zip: Phone: Fax: Mary_Reynolds@gov.state.il.us Page 1 of 6

2 NASCIO Awards Executive Summary The State of Illinois has created and is in the middle of full implementation of a set of comprehensive web accessibility standards for all Illinois State Government web sites. A panel of experts including the Illinois Assistive Technology Project, Department of Human Services, University of Illinois, Illinois Technology Office and outside accessibility vendors created the standards which include Section 508 guidelines and elements of the first two tiers of W3C guidelines. In addition, the standards were tested by a number of individuals with accessibility concerns, prior to finalization. On February 14, 2002 Governor George H. Ryan issued an administrative order that directed state agencies to implement the Illinois Web Accessibility Standards (IWAS) in current and future web sites. The State of Illinois is addressing this important issue, not only by issuing the IWAS, but also by providing web accessible templates for use by all agencies and government departments. The templates not only provide an accessible way in which to provide services and information, but they also do so in a common look and feel to the main State of Illinois homepage. a) Description of project, including length of time in operation. The State of Illinois has created and is in the middle of full implementation of a set of comprehensive web accessibility standards for all Illinois State Government web sites. A panel of experts including the Illinois Assistive Technology Project, Department of Human Services, University of Illinois, Illinois Technology Office and outside accessibility vendors created the standards which include Section 508 guidelines and elements of the first two tiers of W3C guidelines. In addition, the standards were tested by a number of individuals with accessibility concerns, prior to finalization. The complete implementation of these standards is being addressed through a standards compliant set of templates that are being adopted by the entire state government web system including agencies, commissions and authorities. The standards that were created are the Illinois Web Accessibility Standards or (IWAS) Page 2 of 6

3 In February of 2002, Governor George H. Ryan issued an administrative order ( to state agencies to among other strategic issues, adopt the IWAS and make their websites accessible. Because the Illinois Technology Office has already set the accessibility standards and also created accessible templates to aggressively facilitate enhanced accessibility and usability, Illinois does not have 60 plus agencies each spending money to review 508 and W3C guidelines. State agencies are currently working with the Illinois Technology Office to covert their sites to the state template. This is saving Illinois money and staff time, while making state sites consistent and accessible. This cost savings is extraordinary, especially considering the current economic climate in Illinois. The main state home page at was launched in the IWAS compliant templates in the beginning of December Page 3 of 6

4 The implementation/adoption process continues to advance with 100s of sites to convert which collectively total by some estimates in access of 1 million pages. b) Significance to the improvement of the operation of government. Since the initial planning stages of this project two years ago there is a much higher level of understanding of the needs of all visitors to Illinois State Government web sites. The IWAS standards and the templates created using those standards have and will continue to provide effective guidance and cost savings. Additionally closer alliances between agencies fostered during this process will enable further cooperation in the future. Additional future benefits will be gained through tools developed to provide more effective management of standardized accessible code. One example of this is Content Builder. Content Builder is a secure Illinois Technology Office intranet application which enables the rapid creation of new single pages or entire web sites using the IWAS compliant templates. This tool is currently in use on the main state home and in development for future use by state agencies. It will help agency web staff efficiently create accessible, customizable web pages and enable more focus on effective content composition. Page 4 of 6

5 c) Benefits realized by service recipients, taxpayers, agency or state. The most significant benefit of the IWAS and templates is greatly improved levels of accessibility and usability. Through ongoing implementation/adoption of accessible development practices many benefits to both state government and the citizens of Illinois as well as the world have and will continue to be realized, including: 1) A better understanding of the difficulties faced by persons with disabilities as they attempt to access information and services via state web sites. 2) A better understanding of the significant benefits that accessible web sites will have to individuals with disabilities. Some individuals may have additional difficulty due to weather, transportation issues, etc. accessing state services in any other way then through the web to renew a license, pay taxes, sign up for benefits, conduct business, etc. 3) Greater understanding of the benefits to the growing senior population who have to overcome some of the same difficulties as disabled persons. 4) Enhancement of the web development skills of agency web staff, including four enterprisewide training opportunities. 5) Standardization of large portions of the web page code structure, which translates into greater ease of maintenance. 6) Adoption of a common focus by all agencies in the delivery of services to all citizens regardless of the type of information and or services the person is seeking. 7) Closer alliances between agencies that will enable further cooperation. 8) Closer alignment between all agencies web sites with the eventual goal of providing a very deep, user customizable My Illinois interface. 9) The adoption of more efficient web site management practices. Page 5 of 6

6 10) The sharing of applications, code, graphics, etc. eliminating development costs associated with outside consultants and duplication across the agencies thus saving staff time and money. d) Return on investment, short-term/long-term payback (include summary calculations). Projects must exhibit measurable operational benefit. Prior to the level of accessibility standardization that has and will be achieved through this project web developers would have to spend excessive amounts of time during maintenance, additions and updates to testing for accessibility. While not eliminating these duties, this effort has enabled web staff to focus more attention on additional e-government initiatives and performing tasks much more effectively. Additionally, state agencies are currently working with the Illinois Technology Office to covert their sites to the state template. This is saving Illinois money and staff time, while making state sites consistent and accessible. This cost savings is extraordinary, especially through the current economic climate in Illinois. Page 6 of 6

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