Magic Quadrant for Higher Education Administrative Suites, 2005

Size: px
Start display at page:

Download "Magic Quadrant for Higher Education Administrative Suites, 2005"

Transcription

1 Industry Research Publication Date: 21 November 2005 ID Number: G Magic Quadrant for Higher Education Administrative Suites, 2005 Marti Harris, Michael Zastrocky With Oracle's acquisition of PeopleSoft, institutions have fewer choices for higher education administrative applications vendors. SAP and Jenzabar have moved into the Challengers quadrant this year, while Oracle has joined established leaders Datatel and SunGard SCT. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

2 WHAT YOU NEED TO KNOW The market for higher education administrative applications is much tighter this year in the wake of Oracle's acquisition of PeopleSoft. Although this has created some confusion in the market, institutions continue to move forward with plans to replace outdated administrative applications. However, institutions in the early stages of the process continue to be cautious, and concern over vendor viability is very strong. The demand for interoperability continues to grow as institutions struggle to integrate their ERP, course management systems, library management systems and facilities management systems with enterprise portals, security, identity and access management, and content management. Institutions must continue to focus on their current and expected needs, and measure solutions against those needs. Publication Date: 21 November 2005/ID Number: G Page 2 of 11

3 MAGIC QUADRANT Figure 1. Magic Quadrant for Higher Education Administrative Suites, 2005 Source: Gartner (November 2005) Market Overview In Gartner's 2005 Higher Education Administrative Suites Magic Quadrant, the number of vendors has been reduced from seven to six as a result of the Oracle acquisition of PeopleSoft. Datatel, Oracle and SunGard SCT share the Leaders quadrant this year. SunGard SCT's greater flexibility in product configuration, available through its Unified Digital Campus options, demonstrates its stronger vision for higher education. Datatel continues to produce strong revenue and customer stability. Oracle moved up from the Visionaries quadrant on the strength of the PeopleSoft higher education product line and customer base. The three leaders each have at least 300 customers live on their full administrative suites, including the student systems modules. The number of companies in the Challengers quadrant moved from zero to two as SAP Publication Date: 21 November 2005/ID Number: G Page 3 of 11

4 strengthened its marketing efforts for higher education and Jenzabar stabilized and enhanced its offerings. Campus Management, a newcomer to the Magic Quadrant last year and a leader in the proprietary schools market, continues to move forward in the Niche Players quadrant, growing its business to support traditional institutions. This year's Visionaries quadrant is vacant. Market Definition/Description Higher education administrative suites are becoming more complex, and interoperability issues have pushed vendors to create, acquire or build partnerships with other vendors to meet pressing needs. A higher education administrative suite comprises at least three components that are loosely or tightly coupled: Financials, including procurement, accounts payable, accounts receivable, fixed assets, general ledger, budget development, sponsored research accounting and endowment management Human resources, including personnel management and payroll Student information, comprising enrollment management; financial aid (with communication management, packaging, and reporting); registration, grading and transcript; advising; and degree audit Although the following capabilities are not requirements for inclusion in this Magic Quadrant, they are important to higher education and are often included in requests for proposals and requests for quotations: Grants management, with both pre-award and post-award tracking and management Advancement, including fund-raising, corporate giving, and alumni management Facilities scheduling Enterprise portals The interoperability of modules within a suite, along with middleware, will push some vendors toward partnerships and development in the middleware space. Security and identity management strategies are expected to be included in vendor offerings. Inclusion and Exclusion Criteria To be included on Gartner's 2005 Higher-Education Suite Magic Quadrant, vendors must have: Added A customer base that includes degree-granting institutions public and/or private A full-function application suite, minimally including student system, financials and human resources Regular inquiries from Gartner clients during 2005 No new vendors were added to the Magic Quadrant in Dropped As a result of its acquisition by Oracle, PeopleSoft is not included in our 2005 Magic Quadrant. Publication Date: 21 November 2005/ID Number: G Page 4 of 11

5 Evaluation Criteria Ability to Execute A vendor must be able to deliver on a vision, and the Magic Quadrant's vertical axis (Ability to Execute) measures how well the vendor performs against today's assessment metrics. The following criteria are considered when evaluating the ability to execute: Product/Service:Current higher education suite functionality across the application components described above. This includes the underlying technical architecture and the completeness of the modules/components offered. Overall Viability: The organization's overall financial health, the financial and practical success of the business, and the likelihood the company can or will continue to invest in its higher education suite. Sales Execution/Pricing: The vendor's capabilities in all sales activities and the structure that supports them. This criterion includes an assessment of the suite license costs, implementation cost and ongoing cost of ownership. Market Responsiveness and Track Record: The vendor's overall effectiveness in the market, including its responsiveness to users, its ability to articulate a clear value proposition and the number of live implementations of its higher education suite. Customer Experience: The vendor's ability to deliver a product that meets the institution's needs, as well as the ability to provide pre- and post-sale support that enables clients to successfully employ their higher education suite. This includes the quality and availability of vendor support, in addition to implementation services. Operations: The ability of the organization to meet its goals and commitments with respect to the higher education suite. Factors include the quality of the organizational structure, including skills, experiences, programs, systems and other vehicles that enable the vendor to operate effectively and efficiently in the higher education market on an ongoing basis. Marketing Execution:The level of public-domain awareness of the solution and the perceived quality of the vendor's brand in the higher education market. Table 1. Ability to Execute Evaluation Criteria Evaluation Criteria Product/Service Overall Viability (Business Unit, Financial, Strategy, Organization) Sales Execution/Pricing Market Responsiveness and Track Record Marketing Execution Customer Experience Operations Source: Gartner Weighting high standard low standard high standard low Publication Date: 21 November 2005/ID Number: G Page 5 of 11

6 Completeness of Vision The vendor must have a vision for the higher education market that matches the currently stated and expected vision for client/prospect institutions. Our assessment of a vendor's completeness of vision includes the following criteria: Market Understanding: The ability of the vendor to understand higher education user needs and translate those needs into products and services. Vendors that show the highest degree of vision both listen to and understand higher education user wants and needs and can shape or enhance those wants with their added vision. Marketing Strategy: A clear, differentiated set of messages that match their vision for higher education with the products and services offered and that are consistently communicated throughout the organization and externalized effectively to the higher education market. Sales Strategy:The strategy for selling higher education administrative suites that uses the appropriate network of sales, marketing, service and communication affiliates that extend the scope and depth of market reach, skills, expertise, technologies, services and the higher education customer base. Product Strategy: The higher education administrative suite product strategy, covering breadth and depth of functionality, underlying technology and openness. Business Model: The soundness of each vendor s strategy to bring higher education administrative suites to market that are sustainable for the future. Vertical/Industry Strategy: Not rated. Innovation:Direct, related, complementary and synergistic layouts of resources, expertise or capital for investment, consolidation, defensive or pre-emptive purposes. Geographic Strategy: Not rated. Table 2. Completeness of Vision Evaluation Criteria Evaluation Criteria Market Understanding Marketing Strategy Sales Strategy Offering (Product) Strategy Business Model Vertical/Industry Strategy Innovation Geographic Strategy Source: Gartner Weighting standard low low high high no rating high no rating Leaders Vendors in the Leaders quadrant have the highest combined measures of ability to execute and completeness of vision. They are performing well, are prepared for the future and have strong customer bases that have fully implemented their suites. These vendors' assets include strong channel partners, consistent financial performance, broad platform support, good customer Publication Date: 21 November 2005/ID Number: G Page 6 of 11

7 support, the most-comprehensive and scalable products in the market, and the ability to deliver all of the key higher education administrative suite capabilities. Strong vision reflects a solid product and go-to-market strategy for higher education, combined with a management vision for higher education. Challengers Challengers often have a substantial number of installations, but lack the vision of leaders or don't own all of the most-relevant components of an administrative application suite for higher education. Instead, they leverage partnerships to round out their solutions. Visionaries Visionaries have strong vision, but their market performances have not demonstrated good execution. They may partner for several core administrative suite components. Niche Players Niche players either successfully focus on a small segment of the market, or do not focus on a particular segment, but have modest horizons and possibilities owing to their inability to innovate or outperform other vendors. A niche player may also be a recent entrant to the market that has yet to establish "mind share" for its ideas and market share with its products. Vendor Comments Campus Management Campus Management, a strong, established player in the post-secondary proprietary school marketplace, has moved into the traditional higher education space in North America. Although only a handful of its more than 900 customers are traditional colleges and universities, the number is growing, and Campus Management has more than met its stated 2005 goal in the traditional higher education space. The CampusVue Collegiate student system, built on Microsoft technology, remains a practical fit for the higher education market. In October 2005, Campus Management signed an exclusive agreement with Empower Financials. Under the terms of the deal, Empower's higher education financial and HR software will be re-branded by Campus Management as CampusVantage and integrated with its SIS, which will enable Campus Management to offer its own financial solution as an alternative to its current use of the Microsoft Great Plains and Blackbaud financial systems. Gartner believes that Campus Management's low prices, tight integration of modules and aggressive marketing will help establish the company in the traditional small to midsize college market. Colleges in this market should include Campus Management on their lists of potential suite vendors. Datatel Datatel has excellent customer relations, consistently performs well financially and maintains a solid reputation within its largely midmarket customer base, which includes a growing number of community college consortia. Release 18, which was made available to SQL clients in September 2004, offers greater functionality and extends the reach of Datatel to support a broader group of institutions with diverse needs. Expected availability of Release 18 for all current clients is now promised for December Datatel has met its goal of being platform-independent by offering Oracle, SQL and IBM UniData. The majority of its 679 customers have chosen to stay with UniData. However, in the past two years, 52 percent of new customers chose SQL, with 43 percent selecting UniData and 5 percent Publication Date: 21 November 2005/ID Number: G Page 7 of 11

8 choosing Oracle. We expect Datatel's future growth will be built on customer utilization of the SQL server platform. Of the three currently available platforms, we recommend that new Datatel customers select SQL or Oracle. Jenzabar Jenzabar has made strides in recent months in marketing its offerings and re-establishing its role in the higher education small to midsize market. The Jenzabar Internet Campus Solution (JICS) has been adopted by a large number of clients and provides appealing options such as single sign-on and relationship management. The JICS v.6.0 Web portal and CRM-based products built on a.net framework have strengthened its marketing efforts. The need to support a variety of products and platforms continues to be a challenge. Jenzabar remains committed to supporting older products, but 2005 confirmed a growing number of legacy platform clients migrating to newer Jenzabar platform products. Additional partnerships have been established in the past year, and Jenzabar has improved its ability to integrate offerings with other products. Jenzabar's continued improvement in this area is necessary in order to rely on it for management of campus integration. Oracle Oracle Enterprise, formerly PeopleSoft Enterprise, remains a force in higher education through its mature features and functionality. Before its acquisition, PeopleSoft was the dominant force in the research university market. Although slow to articulate its plans for higher education following the PeopleSoft acquisition, Oracle has developed a promising strategy for higher education clients and prospects. Current customers are cautiously optimistic, but should continue to check with Gartner for updates on migration strategy. Enterprise Campus Solutions (CS) release 8.9 moved the product toward a service-oriented architecture, added Unicode support, and improved navigation and systems tools. Much of the functionality from CS will likely end up in the nextgeneration application suite. The new product is tentatively scheduled for release in 2008 with a migration path for higher-education clients moving from either the Enterprise CS or the E- Business Suite Oracle Student System. Because Oracle has announced continued service and support of CS, current CS customers that remain skeptical of Oracle will have more time to evaluate its plan to migrate to the fusion application or select a replacement system. SAP Before Oracle's takeover of PeopleSoft, SAP benefited from the desire among research institutions for an alternative to PeopleSoft. SAP's strong marketing efforts in North America in 2005 find it bidding competitively for university administrative suites and best-of-breed procurements. SAP's sale of its higher education suite to Purdue University and the University of Kentucky represents major wins in the higher education market. Universities replacing a complex, homegrown student information system (SIS) might be attracted by SAP's willingness to configure and enhance the student system by partnering with the university to meet requirements. SAP is known globally as a leader in financial applications, and a significant number of universities are running SAP financial applications. The SAP Campus Management student system's lack of a financial aid leads North American institutions to consider the SIS incomplete. SAP will be viewed cautiously in the higher education suite market until: 1) more universities are successfully live on the full student system, and 2) the student system's functionality and features meet customer expectations set by the more-mature student systems in this space. Publication Date: 21 November 2005/ID Number: G Page 8 of 11

9 SunGard SCT SunGard SCT has the largest customer base and broadest product line among higher education administrative systems vendors. SunGard SCT's line has been broadened through enhancements and new products, including integration and business intelligence tools aimed at realizing the company's vision of an open, highly integrated Unified Digital Campus (UDC). The UDC concept has been realized at institutions that have successfully integrated SunGard SCT products such as SCT Luminis, SCT Information Access and pieces of the SCT Matrix solution as well as non-sungard SCT products such as e-learning applications into SCT Banner. However, it will be a challenge for SunGard SCT's many product initiatives to continue to converge and demonstrate new business value. SCT Banner has extensive functionality and a record of successful implementation. As Oracle moves to a Fusion development platform, customers should benefit as SunGard SCT moves away from the often-criticized, older Oracle Forms. The formation of the SunGard Higher Education Solutions business unit, which includes SunGard Collegis, SunGard BSR and SunGard SCT, is consistent with SunGard's strategy for growth in the higher education market. RECOMMENDED READING "Magic Quadrants and MarketScopes: How Gartner Evaluates Vendors Within a Market" Evaluation Criteria Definitions Ability to Execute Product/Service: Core goods and services offered by the vendor that compete in/serve the defined market. This includes current product/service capabilities, quality, feature sets, skills, etc., whether offered natively or through OEM agreements/partnerships as defined in the market definition and detailed in the subcriteria. Overall Viability (Business Unit, Financial, Strategy, Organization): Viability includes an assessment of the overall organization's financial health, the financial and practical success of the business unit, and the likelihood of the individual business unit to continue investing in the product, to continue offering the product and to advance the state of the art within the organization's portfolio of products. Sales Execution/Pricing: The vendor s capabilities in all pre-sales activities and the structure that supports them. This includes deal management, pricing and negotiation, pre-sales support and the overall effectiveness of the sales channel. Market Responsiveness and Track Record: Ability to respond, change direction, be flexible and achieve competitive success as opportunities develop, competitors act, customer needs evolve and market dynamics change. This criterion also considers the vendor's history of responsiveness. Marketing Execution: The clarity, quality, creativity and efficacy of programs designed to deliver the organization's message in order to influence the market, promote the brand and business, increase awareness of the products, and establish a positive identification with the product/brand and organization in the minds of buyers. This "mind share" can be driven by a combination of publicity, promotional, thought leadership, word-of-mouth and sales activities. Publication Date: 21 November 2005/ID Number: G Page 9 of 11

10 Customer Experience: Relationships, products and services/programs that enable clients to be successful with the products evaluated. Specifically, this includes the ways customers receive technical support or account support. This can also include ancillary tools, customer support programs (and the quality thereof), availability of user groups, service-level agreements, etc. Operations: The ability of the organization to meet its goals and commitments. Factors include the quality of the organizational structure including skills, experiences, programs, systems and other vehicles that enable the organization to operate effectively and efficiently on an ongoing basis. Completeness of Vision Market Understanding: Ability of the vendor to understand buyers' wants and needs and to translate those into products and services. Vendors that show the highest degree of vision listen and understand buyers' wants and needs, and can shape or enhance those with their added vision. Marketing Strategy: A clear, differentiated set of messages consistently communicated throughout the organization and externalized through the Web site, advertising, customer programs and positioning statements. Sales Strategy: The strategy for selling product that uses the appropriate network of direct and indirect sales, marketing, service and communication affiliates that extend the scope and depth of market reach, skills, expertise, technologies, services and the customer base. Offering (Product) Strategy: The vendor's approach to product development and delivery that emphasizes differentiation, functionality, methodology and feature set as they map to current and future requirements. Business Model: The soundness and logic of the vendor's underlying business proposition. Vertical/Industry Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of individual market segments, including verticals. Innovation: Direct, related, complementary and synergistic layouts of resources, expertise or capital for investment, consolidation, defensive or pre-emptive purposes. Geographic Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of geographies outside the "home" or native geography, either directly or through partners, channels and subsidiaries as appropriate for that geography and market. Publication Date: 21 November 2005/ID Number: G Page 10 of 11

11 REGIONAL HEADQUARTERS Corporate Headquarters 56 Top Gallant Road Stamford, CT U.S.A European Headquarters Tamesis The Glanty Egham Surrey, TW20 9AW UNITED KINGDOM Asia/Pacific Headquarters Gartner Australasia Pty. Ltd. Level 9, 141 Walker Street North Sydney New South Wales 2060 AUSTRALIA Japan Headquarters Gartner Japan Ltd. Aobadai Hills, 6F 7-7, Aobadai, 4-chome Meguro-ku, Tokyo JAPAN Latin America Headquarters Gartner do Brazil Av. das Nações Unidas, andar World Trade Center São Paulo SP BRAZIL Publication Date: 21 November 2005/ID Number: G Page 11 of 11

Magic Quadrant for Higher Education Administrative Suites, 2006

Magic Quadrant for Higher Education Administrative Suites, 2006 Industry Research Publication Date: 26 September 2006 ID Number: G00143221 Magic Quadrant for Higher Education Administrative Suites, 2006 Marti Harris, Michael Zastrocky, Jan-Martin Lowendahl Higher education

More information

Magic Quadrant for Global Enterprise Desktops and Notebooks

Magic Quadrant for Global Enterprise Desktops and Notebooks Magic Quadrant for Global Enterprise Desktops and Notebooks Gartner RAS Core Research Note G00207470, Stephen Kleynhans, 10 November 2010, R3553 11302011 In the general PC market, price is often the main

More information

IT asset management (ITAM) will proliferate in midsize and large companies.

IT asset management (ITAM) will proliferate in midsize and large companies. Research Publication Date: 2 October 2008 ID Number: G00161024 Trends on Better IT Asset Management Peter Wesche New exiting trends will lead to a higher adoption of asset management methodologies. Tighter

More information

Ability to Execute. What You Need to Know

Ability to Execute. What You Need to Know 1 of 10 11/30/2010 1:00 PM 28 July 2010 Bern Elliot, Steve Blood Gartner RAS Core Research Note G00201349 Unified communications offers the ability to improve how individuals, groups and companies interact

More information

Business Intelligence Platform Usage and Quality Dynamics, 2008

Business Intelligence Platform Usage and Quality Dynamics, 2008 Research Publication Date: 2 July 2008 ID Number: G00159043 Business Intelligence Platform Usage and Quality Dynamics, 2008 James Richardson This report gives results from a survey of attendees at Gartner's

More information

Unlike the general notebook market, in which

Unlike the general notebook market, in which Magic Quadrant for Global Enterprise Notebook PCs, 2H05 Gartner RAS Core Research Note G00133054, Mikako Kitagawa, Brian Gammage, Leslie Fiering, 12 January 2006, R1662 07222006. Unlike the general notebook

More information

The Five Competencies of MRM 'Re-' Defined

The Five Competencies of MRM 'Re-' Defined Research Publication Date: 14 March 2008 ID Number: G00155835 The Five Competencies of MRM 'Re-' Defined Kimberly Collins This research details the five key competencies of marketing resource management

More information

The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption

The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption Research Publication Date: 3 February 2009 ID Number: G00164356 The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption James Holincheck Gartner surveyed 123 customer references

More information

Q&A: The Many Aspects of Private Cloud Computing

Q&A: The Many Aspects of Private Cloud Computing Research Publication Date: 22 October 2009 ID Number: G00171807 Q&A: The Many Aspects of Private Cloud Computing Thomas J. Bittman Cloud computing is at the Peak of Inflated Expectations on the Gartner

More information

MarketScope for IT Governance, Risk and Compliance Management, 2008

MarketScope for IT Governance, Risk and Compliance Management, 2008 Research Publication Date: 11 February 2008 ID Number: G00154941 MarketScope for IT Governance, Risk and Compliance Management, 2008 Paul E. Proctor, Mark Nicolett, French Caldwell The IT GRCM market was

More information

The Lack of a CRM Strategy Will Hinder Health Insurer Growth

The Lack of a CRM Strategy Will Hinder Health Insurer Growth Industry Research Publication Date: 15 October 2008 ID Number: G00162107 The Lack of a CRM Strategy Will Hinder Health Insurer Growth Joanne Galimi The Gartner 2008 healthcare payer application survey

More information

BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle

BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle Research Publication Date: 15 February 2008 ID Number: G00155026 BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle Peter Wesche, Jane B. Disbrow Oracle has announced an agreement

More information

Best Practices for Confirming Software Inventories in Software Asset Management

Best Practices for Confirming Software Inventories in Software Asset Management Research Publication Date: 24 August 2009 ID Number: G00167067 Best Practices for Confirming Software Inventories in Software Asset Management Peter Wesche, Jane B. Disbrow This research discusses the

More information

Research Agenda and Key Issues for Converged Infrastructure, 2006

Research Agenda and Key Issues for Converged Infrastructure, 2006 Research Publication Date: 20 July 2006 ID Number: G00141507 Research Agenda and Key Issues for Converged Infrastructure, 2006 Sylvain Fabre Gartner's research will cover fixed-mobile convergence, the

More information

Q&A: How Can ERP Recurring Costs Be Contained?

Q&A: How Can ERP Recurring Costs Be Contained? Research Publication Date: 18 December 2008 ID Number: G00163030 Q&A: How Can ERP Recurring Costs Be Contained? Peter Wesche Driven by increased pressure for cost containment, attendees at the 2008 Financial

More information

Iron Mountain's acquisition of Mimosa Systems addresses concerns from prospective customers who had questions about Mimosa's long-term viability.

Iron Mountain's acquisition of Mimosa Systems addresses concerns from prospective customers who had questions about Mimosa's long-term viability. Research Publication Date: 22 March 2010 ID Number: G00175194 Iron Mountain Acquires Mimosa Systems Sheila Childs, Kenneth Chin, Adam W. Couture Iron Mountain offers a portfolio of solutions for cloud-based

More information

Research. Key Issues for Software as a Service, 2009

Research. Key Issues for Software as a Service, 2009 Research Publication Date: 6 February 2009 ID Number: G00164873 Key Issues for Software as a Service, 2009 Robert P. Desisto, Ben Pring As organizations' capital budgets dry up, clients evaluating SaaS

More information

An outline of the five critical components of a CRM vision and how they contribute to an enterprise's CRM success

An outline of the five critical components of a CRM vision and how they contribute to an enterprise's CRM success Research Publication Date: 1 March 2007 ID Number: G00146362 How to Create a Powerful CRM Vision Gene Alvarez This research provides: Guidance on how to develop a CRM vision An outline of the five critical

More information

The Seven Building Blocks of MDM: A Framework for Success

The Seven Building Blocks of MDM: A Framework for Success Research Publication Date: 11 October 2007 ID Number: G00151496 The Seven Building Blocks of MDM: A Framework for Success John Radcliffe Gartner's Seven Building Blocks of Master Data Management (MDM)

More information

Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products

Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products Research Publication Date: 10 December 2008 ID Number: G00163195 Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products Lawrence Orans, Greg Young Most

More information

Magic Quadrant for Enterprise Governance, Risk and Compliance Platforms

Magic Quadrant for Enterprise Governance, Risk and Compliance Platforms Magic Quadrant for Enterprise Governance, Risk and Compliance Platforms Gartner RAS Core Research Note G00158295, French Caldwell, Tom Eid, 30 June 2008, R2799 07092009 The market for enterprise governance,

More information

Key Issues for Identity and Access Management, 2008

Key Issues for Identity and Access Management, 2008 Research Publication Date: 7 April 2008 ID Number: G00157012 for Identity and Access Management, 2008 Ant Allan, Earl Perkins, Perry Carpenter, Ray Wagner Gartner identity and access management research

More information

Business Intelligence Focus Shifts From Tactical to Strategic

Business Intelligence Focus Shifts From Tactical to Strategic Research Publication Date: 22 May 2006 ID Number: G00139352 Business Intelligence Focus Shifts From Tactical to Strategic Betsy Burton, Lee Geishecker, Kurt Schlegel, Bill Hostmann, Tom Austin, Gareth

More information

2010 FEI Technology Study: CPM and BI Show Improvement From 2009

2010 FEI Technology Study: CPM and BI Show Improvement From 2009 Research Publication Date: 22 March 2010 ID Number: G00175233 2010 FEI Technology Study: CPM and BI Show Improvement From 2009 John E. Van Decker Many organizations recognize that current financial management

More information

Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets

Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Research Publication Date: 31 July 2009 ID Number: G00169664 Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Regina Casonato This research

More information

The Current State of Agile Method Adoption

The Current State of Agile Method Adoption Research Publication Date: 12 December 2008 ID Number: G00163591 The Current State of Agile Method Adoption David Norton As the pace of agile adoption increases, development organizations must understand

More information

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Research Publication Date: 22 February 2010 ID Number: G00174046 Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Susan Tan Amid the hype and buzz of cloud computing are very

More information

Emerging PC Life Cycle Configuration Management Vendors

Emerging PC Life Cycle Configuration Management Vendors Research Publication Date: 20 January 2011 ID Number: G00209766 Emerging PC Life Cycle Configuration Management Vendors Terrence Cosgrove Although the PC configuration life cycle management (PCCLM) market

More information

Private Cloud Computing: An Essential Overview

Private Cloud Computing: An Essential Overview Research Publication Date: 23 November 2010 ID Number: G00209000 Private Cloud Computing: An Essential Overview Thomas J. Bittman Private cloud computing requires strong leadership and a strategic plan

More information

Evaluating Microsoft, Oracle and SAP CRM Application Strategy

Evaluating Microsoft, Oracle and SAP CRM Application Strategy Research Publication Date: 8 October 2009 ID Number: G00170698 Evaluating Microsoft, Oracle and SAP CRM Application Strategy Michael Maoz, Kimberly Collins, Robert P. Desisto The quality of the customer

More information

How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits

How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits Research Publication Date: 13 June 2008 ID Number: G00158605 How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits Nigel Rayner Eneco was faced with

More information

Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process

Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process Research Publication Date: 26 October 2010 ID Number: G00207031 Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process Kimberly Collins This research

More information

ERP, SCM and CRM: Suites Define the Packaged Application Market

ERP, SCM and CRM: Suites Define the Packaged Application Market Research Publication Date: 25 July 2008 ID Number: G00158827 ERP, SCM and CRM: Suites Define the Packaged Application Market Yvonne Genovese, Jeff Woods, James Holincheck, Nigel Rayner, Michael Maoz Users

More information

Roundup of Business Intelligence and Information Management Research, 1Q08

Roundup of Business Intelligence and Information Management Research, 1Q08 Gartner for IT Leaders Publication Date: 2 May 2008 ID Number: G00157226 Roundup of Business Intelligence and Information Management Research, 1Q08 Bill Hostmann This document provides a roundup of our

More information

Key Issues for Data Management and Integration, 2006

Key Issues for Data Management and Integration, 2006 Research Publication Date: 30 March 2006 ID Number: G00138812 Key Issues for Data Management and Integration, 2006 Ted Friedman The effective management and leverage of data represent the greatest opportunity

More information

Case Study & POC & Demos Information

Case Study & POC & Demos Information Case Study & POC & Demos Information Type: Case Study Name: Multichannel Campaign Management (MCCM) Description: The IBM Company seeks, as vendor, through the multichannel campaign management (MCCM) services,

More information

The EA process and an ITG process should be closely linked, and both efforts should leverage the work and results of the other.

The EA process and an ITG process should be closely linked, and both efforts should leverage the work and results of the other. Research Publication Date: 4 April 2008 ID Number: G00155260 Integrate EA and IT Governance s Betsy Burton, R. Scott Bittler, Cassio Dreyfuss In many organizations, we find that IT governance (ITG) initiatives

More information

Use These Guidelines for Making Better CRM Consulting Provider Selections

Use These Guidelines for Making Better CRM Consulting Provider Selections Research Publication Date: 7 July 2006 ID Number: G00141062 Use These Guidelines for Making Better CRM Consulting Provider Selections Matthew Goldman, Ed Thompson, Lorrie Scardino Gartner sees many inconsistencies

More information

Key Issues for Business Intelligence and Performance Management Initiatives, 2008

Key Issues for Business Intelligence and Performance Management Initiatives, 2008 Research Publication Date: 14 March 2008 ID Number: G00156014 Key Issues for Business Intelligence and Performance Management Initiatives, 2008 Kurt Schlegel The Business Intelligence and Performance Management

More information

2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities

2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities Research Publication Date: 23 July 2009 ID Number: G00168896 2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities John E. Van Decker Many organizations recognize that existing financial

More information

Case Study: A K-12 Portal Project at the Miami-Dade County Public Schools

Case Study: A K-12 Portal Project at the Miami-Dade County Public Schools Industry Research Publication Date: 31 December 2007 ID Number: G00154138 Case Study: A K-12 Portal Project at the Miami-Dade County Public Schools Bill Rust The Miami-Dade County Public Schools a school

More information

When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud

When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud Industry Research Publication Date: 3 May 2010 ID Number: G00175030 When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud Massimiliano Claps, Andrea Di Maio Cloud computing

More information

The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools

The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools Research Publication Date: 13 January 2011 ID Number: G00210132 The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools Ronni J. Colville, Patricia Adams As configuration

More information

Cloud, SaaS, Hosting and Other Off-Premises Computing Models

Cloud, SaaS, Hosting and Other Off-Premises Computing Models Research Publication Date: 8 July 2008 ID Number: G00159042 Cloud, SaaS, Hosting and Other Off-Premises Computing Models Yefim V. Natis, Nicholas Gall, David W. Cearley, Lydia Leong, Robert P. Desisto,

More information

Transactional HR self-service applications typically get implemented first because they typically automate manual, error-prone processes.

Transactional HR self-service applications typically get implemented first because they typically automate manual, error-prone processes. Research Publication Date: 28 August 2008 ID Number: G00159897 HR Self-Service Applications Defined James Holincheck In this research, we discuss the different types of HR self-service and strategies for

More information

Deliver Process-Driven Business Intelligence With a Balanced BI Platform

Deliver Process-Driven Business Intelligence With a Balanced BI Platform Research Publication Date: 12 April 2006 ID Number: G00139377 Deliver Process-Driven Business Intelligence With a Balanced BI Platform Kurt Schlegel To enable process-driven business intelligence, IT organizations

More information

Magic Quadrant for CRM Service Providers, North

Magic Quadrant for CRM Service Providers, North Magic Quadrant for CRM Service Providers, North America 30 August 2010 Matthew Goldman, Ed Thompson Gartner RAS Core Research Note G00205524 Demand for CRM project-based consulting and implementation services

More information

Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in

Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in Research Publication Date: 15 March 2011 ID Number: G00210952 Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in Tim Zimmerman Enterprises must

More information

Discovering the Value of Unified Communications

Discovering the Value of Unified Communications Research Publication Date: 12 February 2007 ID Number: G00144673 Discovering the Value of Unified Communications Bern Elliot, Steve Cramoysan Unified communications represent a broad range of new solutions

More information

IT Operational Considerations for Cloud Computing

IT Operational Considerations for Cloud Computing Research Publication Date: 13 June 2008 ID Number: G00157184 IT Operational Considerations for Cloud Computing Donna Scott Cloud computing market offerings increase the options available to source IT services.

More information

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase Research Publication Date: 20 April 2010 ID Number: G00176029 2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase John E. Van Decker, Cathy Tornbohm This Gartner Financial

More information

Magic Quadrant for Application Delivery Controllers

Magic Quadrant for Application Delivery Controllers Research Publication Date: 25 July 2008 ID Number: G00158570 Magic Quadrant for Application Delivery Controllers Mark Fabbi, Joe Skorupa The market for products to improve the delivery of application software

More information

Successful EA Change Management Requires Five Key Elements

Successful EA Change Management Requires Five Key Elements Research Publication Date: 26 December 2007 ID Number: G00153908 Successful EA Change Management Requires Five Key Elements Richard Buchanan Change, in all its many aspects, is a critical aspect of the

More information

2009 Gartner FEI Technology Study: XBRL in the U.S. Enterprise

2009 Gartner FEI Technology Study: XBRL in the U.S. Enterprise Research Publication Date: 23 July 2009 ID Number: G00169733 2009 Gartner FEI Technology Study: XBRL in the U.S. Enterprise John E. Van Decker Extensible Business Reporting Language (XBRL) will be a requirement

More information

Magic Quadrant for E-Mail Active Archiving, 2007

Magic Quadrant for E-Mail Active Archiving, 2007 Research Publication Date: 16 May 2007 ID Number: G00148154 Magic Quadrant for E-Mail Active Archiving, 2007 Carolyn DiCenzo, Kenneth Chin E-mail active archiving products continue to add functionality

More information

Best Practice: Having a 'Big Picture' View of IP Telephony Will Give the Buyer More Control

Best Practice: Having a 'Big Picture' View of IP Telephony Will Give the Buyer More Control Research Publication Date: 12 February 2008 ID Number: G00154811 Best Practice: Having a 'Big Picture' View of IP Telephony Will Give the Buyer More Control Steve Blood Companies spend too much on IP-PBXs

More information

Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students

Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students Industry Research Publication Date: 26 January 2010 ID Number: G00172722 Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students Steve Bittinger Australia's New

More information

Data in the Cloud: The Changing Nature of Managing Data Delivery

Data in the Cloud: The Changing Nature of Managing Data Delivery Research Publication Date: 1 March 2011 ID Number: G00210129 Data in the Cloud: The Changing Nature of Managing Data Delivery Eric Thoo Extendible data integration strategies and capabilities will play

More information

Organizations Must Employ Effective Data Security Strategies

Organizations Must Employ Effective Data Security Strategies Research Publication Date: 30 August 2005 ID Number: G00123639 Organizations Must Employ Effective Data Security Strategies Rich Mogull Organizations can best protect data through a hierarchical data security

More information

Now Is the Time for Security at the Application Level

Now Is the Time for Security at the Application Level Research Publication Date: 1 December 2005 ID Number: G00127407 Now Is the Time for Security at the Application Level Theresa Lanowitz Applications must be available, useful, reliable, scalable and, now

More information

The IT Service Desk Market Is Ready for SaaS

The IT Service Desk Market Is Ready for SaaS Research Publication Date: 17 April 2009 ID Number: G00166526 The IT Service Desk Market Is Ready for SaaS David M. Coyle The IT service desk market is well-positioned to use the software-as-a-service

More information

Key Issues for Consumer Goods Manufacturers, 2011

Key Issues for Consumer Goods Manufacturers, 2011 Industry Research Publication Date: 1 March 2011 ID Number: G00210698 Key Issues for Consumer Goods Manufacturers, 2011 Don Scheibenreif, Dale Hagemeyer Gartner's 2011 consumer goods manufacturing research

More information

Gartner Defines Enterprise Information Architecture

Gartner Defines Enterprise Information Architecture Research Publication Date: 20 February 2008 ID Number: G00154071 Gartner Defines Enterprise Information Architecture David Newman, Nicholas Gall, Anne Lapkin As organizations look for new ways to exploit

More information

Managing IT Risks During Cost-Cutting Periods

Managing IT Risks During Cost-Cutting Periods Research Publication Date: 22 October 2008 ID Number: G00162359 Managing IT Risks During Cost-Cutting Periods Mark Nicolett, Paul E. Proctor, French Caldwell To provide visibility into increased risks

More information

Eight Critical Forces Shape Enterprise Data Center Strategies

Eight Critical Forces Shape Enterprise Data Center Strategies Research Publication Date: 8 February 2007 ID Number: G00144650 Eight Critical Forces Shape Enterprise Data Center Strategies Rakesh Kumar Through 2017, infrastructure and operations managers, architects

More information

How to Choose Providers for Mobile Consumer Application Platforms

How to Choose Providers for Mobile Consumer Application Platforms How to Choose Providers for Mobile Consumer Application Platforms Michael McGuire Lead Author Michael McGuire,, Mike McGuire guides digital marketers on best practices for developing strategies. He specializes

More information

EHR Advantages and Disadvantages

EHR Advantages and Disadvantages Industry Research Publication Date: 3 February 2010 ID Number: G00174011 The Limits of Certification and Guarantees in Buying Electronic Health Records in the U.S. Wes Rishel It is important not to rely

More information

Overcoming the Gap Between Business Intelligence and Decision Support

Overcoming the Gap Between Business Intelligence and Decision Support Research Publication Date: 9 April 2009 ID Number: G00165169 Overcoming the Gap Between Business Intelligence and Decision Support Rita L. Sallam, Kurt Schlegel Although the promise of better decision

More information

Gartner Clarifies the Definition of the Term 'Enterprise Architecture'

Gartner Clarifies the Definition of the Term 'Enterprise Architecture' Research Publication Date: 12 August 2008 ID Number: G00156559 Gartner Clarifies the Definition of the Term 'Enterprise Architecture' Anne Lapkin, Philip Allega, Brian Burke, Betsy Burton, R. Scott Bittler,

More information

Embrace Virtual Assistants as Part of a Holistic Web Customer Service Strategy

Embrace Virtual Assistants as Part of a Holistic Web Customer Service Strategy Research Publication Date: 19 August 2010 ID Number: G00205618 Embrace Virtual Assistants as Part of a Holistic Web Customer Service Strategy Johan Jacobs Customers are insisting on multiple methods to

More information

Mainframe Modernization: When Migration Is the Answer

Mainframe Modernization: When Migration Is the Answer Research Publication Date: 8 January 2010 ID Number: G00171622 Mainframe Modernization: When Migration Is the Answer Dale Vecchio Mainframe migrations can be executed in a number of ways. Which choice

More information

The Next Generation of Functionality for Marketing Resource Management

The Next Generation of Functionality for Marketing Resource Management G00212759 The Next Generation of Functionality for Marketing Resource Management Published: 11 May 2011 Analyst(s): Kimberly Collins This research defines the next generation of marketing resource management

More information

For cloud services to deliver their promised value, they must be underpinned by effective and efficient processes.

For cloud services to deliver their promised value, they must be underpinned by effective and efficient processes. Research Publication Date: 15 October 2010 ID Number: G00208009 ITIL 'in the Cloud' George Spafford, Ed Holub The cloud-computing delivery model is generating a lot of interest from organizations wishing

More information

How BPM Can Enhance the Eight Building Blocks of CRM

How BPM Can Enhance the Eight Building Blocks of CRM Research Publication Date: 6 April 2007 ID Number: G00146588 How BPM Can Enhance the Eight Building Blocks of CRM Marc Kerremans, Jim Davies Business process management (BPM) should complement an organization's

More information

Repurposing Old PCs as Thin Clients as a Way to Save Money

Repurposing Old PCs as Thin Clients as a Way to Save Money Research Publication Date: 30 March 2009 ID Number: G00166341 Repurposing Old PCs as Thin Clients as a Way to Save Money Mark A. Margevicius, Stephen Kleynhans Tough economic times are forcing customers

More information

CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance

CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance Industry Research Publication Date: 1 May 2008 ID Number: G00156708 CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance Barry Runyon Care delivery organizations (CDOs) are

More information

Governance Is an Essential Building Block for Enterprise Information Management

Governance Is an Essential Building Block for Enterprise Information Management Research Publication Date: 18 May 2006 ID Number: G00139707 Governance Is an Essential Building Block for Enterprise Information Management David Newman, Debra Logan Organizations are seeking new ways

More information

Magic Quadrant for Sales Force Automation

Magic Quadrant for Sales Force Automation Research Publication Date: 15 July 2008 ID Number: G00159067 Magic Quadrant for Sales Force Automation Robert P. Desisto Salesforce.com and Siebel remain leaders in the SFA market, while SAP moves to the

More information

Microsoft and Google Jostle Over Cloud-Based E-Mail and Collaboration

Microsoft and Google Jostle Over Cloud-Based E-Mail and Collaboration Research Publication Date: 24 March 2008 ID Number: G00156216 Microsoft and Google Jostle Over Cloud-Based E-Mail and Collaboration Tom Austin Both Google and Microsoft come up short in terms of delivering

More information

Magic Quadrant for Energy and Utilities Enterprise Asset Management Software

Magic Quadrant for Energy and Utilities Enterprise Asset Management Software Magic Quadrant for Energy and Utilities Enterprise Asset Management Software 29 September 2014 ID:G00263205 Analyst(s): Leif Eriksen, Kristian Steenstrup VIEW SUMMARY For energy and utility (including

More information

Research. Mastering Master Data Management

Research. Mastering Master Data Management Research Publication Date: 25 January 2006 ID Number: G00136958 Mastering Master Data Management Andrew White, David Newman, Debra Logan, John Radcliffe Despite vendor claims, master data management has

More information

Toolkit: Reduce Dependence on Desk-Side Support Technicians

Toolkit: Reduce Dependence on Desk-Side Support Technicians Gartner for IT Leaders Publication Date: 23 April 2007 ID Number: G00147075 Toolkit: Reduce Dependence on Desk-Side Support Technicians David M. Coyle, Terrence Cosgrove The IT service desk and PC life

More information

Bankinter Differentiates Itself by Focusing on Innovation and CRM

Bankinter Differentiates Itself by Focusing on Innovation and CRM Research Publication Date: 4 October 2005 ID Number: G00127276 Bankinter Differentiates Itself by Focusing on Innovation and CRM John Radcliffe Bankinter successfully competes in the Spanish banking market

More information

The 2H05 Magic Quadrant for managed

The 2H05 Magic Quadrant for managed Magic Quadrant for MSSPs, North America, 2H05 Gartner RAS Core Research Note G00137165, Kelly M. Kavanagh, John Pescatore, 30 December 2005, R1601 01052007. The 2H05 Magic Quadrant for managed security

More information

Critical Privacy Questions to Ask an HCM/CRM SaaS Provider

Critical Privacy Questions to Ask an HCM/CRM SaaS Provider Research Publication Date: 31 July 2009 ID Number: G00168488 Critical Privacy Questions to Ask an HCM/CRM SaaS Provider Carsten Casper, Thomas Otter, Arabella Hallawell The vast majority (probably greater

More information

Real-Time Decisions Need Corporate Performance Management

Real-Time Decisions Need Corporate Performance Management Research Publication Date: 26 April 2004 ID Number: COM-22-3674 Real-Time Decisions Need Corporate Performance Management Frank Buytendijk, Brian Wood, Mark Raskino The real-time enterprise model depends

More information

Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality

Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality Research Publication Date: 4 November 2008 ID Number: G00162793 Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality David Mitchell Smith, Neil MacDonald At Professional Developers

More information

Organizations Should Implement Web Application Security Scanning

Organizations Should Implement Web Application Security Scanning Research Publication Date: 21 September 2005 ID Number: G00130869 Organizations Should Implement Web Application Security Scanning Amrit T. Williams, Neil MacDonald Web applications are prone to vulnerabilities

More information

The What, Why and When of Cloud Computing

The What, Why and When of Cloud Computing Research Publication Date: 4 June 2009 ID Number: G00168582 The What, Why and When of Cloud Computing David Mitchell Smith, Daryl C. Plummer, David W. Cearley Cloud computing continues to gain visibility.

More information

IAM can utilize SIEM event data to drive user and role life cycle management and automate remediation of exception conditions.

IAM can utilize SIEM event data to drive user and role life cycle management and automate remediation of exception conditions. Research Publication Date: 1 September 2009 ID Number: G00161012 SIEM and IAM Technology Integration Mark Nicolett, Earl Perkins Integration of identity and access management (IAM) and security information

More information

Cloud E-Mail Decision-Making Criteria for Educational Organizations

Cloud E-Mail Decision-Making Criteria for Educational Organizations Research Publication Date: 10 June 2011 ID Number: G00213675 Cloud E-Mail Decision-Making Criteria for Educational Organizations Matthew W. Cain Educational organizations sometimes struggle to choose between

More information

Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users

Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users Research Publication Date: 17 October 2006 ID Number: G00144061 Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users Amrit T. Williams, John Pescatore, Paul E. Proctor

More information

Government 2.0 is both citizen-driven and employee-centric, and is both transformational and evolutionary.

Government 2.0 is both citizen-driven and employee-centric, and is both transformational and evolutionary. Industry Research Publication Date: 11 November 2009 ID Number: G00172423 Government 2.0: Gartner Definition Andrea Di Maio Given the increasing confusion and hype surrounding Government 2.0, it is important

More information

IT Architecture Is Not Enterprise Architecture

IT Architecture Is Not Enterprise Architecture Research Publication Date: 17 November 2010 ID Number: G00206910 IT Architecture Is Not Enterprise Architecture Bruce Robertson Many enterprise architecture (EA) teams and their stakeholders still use

More information

Gartner Updates Its Definition of IT Infrastructure Utility

Gartner Updates Its Definition of IT Infrastructure Utility Research Publication Date: 23 April 2004 ID Number: M-22-2393 Gartner Updates Its Definition of IT Infrastructure Utility Claudio Da Rold Our new definition of IT infrastructure utility clears away some

More information

Tips for Evaluators: Better Business Intelligence RFPs

Tips for Evaluators: Better Business Intelligence RFPs Research Publication Date: 11 May 2009 ID Number: G00167840 Tips for Evaluators: Better Business Intelligence RFPs James Richardson Many of the business intelligence (BI) RFP data-collection exercises

More information

Data Center Consolidation Projects: Benefits and Pitfalls

Data Center Consolidation Projects: Benefits and Pitfalls Research Publication Date: 2 May 2011 ID Number: G00212148 Data Center Consolidation Projects: Benefits and Pitfalls David J. Cappuccio This research outlines the primary success factors in consolidation

More information

Magic Quadrant for Managed Print Services Worldwide

Magic Quadrant for Managed Print Services Worldwide Research Publication Date: 24 September 2008 ID Number: G00160852 Magic Quadrant for Managed Print Services Worldwide Ken Weilerstein, Cecile Drew, Federico De Silva Leon, Yulan Li Managed print services

More information

Case Study for Supply Chain Leaders: Dell's Transformative Journey Through Supply Chain Segmentation

Case Study for Supply Chain Leaders: Dell's Transformative Journey Through Supply Chain Segmentation Research Publication Date: 12 November 2010 ID Number: G00208603 Case Study for Supply Chain Leaders: Dell's Transformative Journey Through Supply Chain Segmentation Matthew Davis Faced with ever-changing

More information

XBRL Will Enhance Corporate Disclosure and Corporate Performance Management

XBRL Will Enhance Corporate Disclosure and Corporate Performance Management Research Publication Date: 23 April 2008 ID Number: G00156910 XBRL Will Enhance Corporate Disclosure and Corporate Performance Management Nigel Rayner, Neil Chandler Extensible Business Reporting Language

More information