Welcome to environment 1

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1 Chapter 11 - Putting It Into Practice In the Real World 179 Welcome to environment 1 I.L.S. 333 Cartier Street G3P 3P3 (418) mieux connue sous le nom de 2 fonctions I.L.S., 1 better known as International Language Services, is a language school based in Montreal with offices in Toronto, Quebec City, and Rimouski. Established in 1984, it offers courses in English, French, and Spanish. The Director of the Quebec office is Jeff Griffin. His main functions are to sell courses to potential clients and to evaluate new students. His assistant is Marise Emmanuelle, whose 2 duties are to supervise the teachers and schedule courses. 3 employés à temps plein Eight teachers work at the school as 3 full-time employees. Four of them are English teachers. Of the remaining four, two teach French, while the other two teach Spanish. There are also two substitute teachers who come in from time to time. 4 partagé avec 5 une agence immobilière 6 se trouve juste en arrière 7 poste de travail 8 un placard et un espace de rangement 9 cependant 10 elle-même 11 répartis 12 suivre des cours The school is located on Cartier Street and occupies the first floor of a twostorey building. This space is 4 shared with an optometrist across the hall. Above, on the second floor, there are two businesses: a 5 realty office and a psychology clinic. The reception desk is at the entrance of the school, with a small waiting area near the door. As you can see by the floor plan, Jeff Griffin s office 6 is immediately behind the receptionist s 7 work station. Marise Emmanuelle s office is next to the Director s office. There is a total of four classrooms. All the teachers are assigned to a specific classroom. The Spanish teachers give their classes in Room 1; the French teachers work out of Room 2; and the English teachers have Rooms 3 and 4. There is also a conference room. This is often where new clients write their evaluation tests. Between the conference room and Room 4, there is a small cafeteria with a closet and 8 storage area. Jeff Griffin and Marise Emmanuelle usually work from 9:00 a.m. to 6:00 p.m. The receptionist, 9 however, arrives at 8:00 a.m. and finishes work at 5:00 p.m. On the other hand, the school 10 itself is open from 8:00 a.m. to 10:00 p.m. because courses are 11 spread out over morning, afternoon, and evening as well. The majority of teaching hours is in the evening since most of the students work during the day and are only able to 12 attend classes at night.

2 180 English in the Workplace s

3 Chapter 11 - Putting It Into Practice In the Real World 181 Vocabulary As a secretary working in a language school, here are some typical words and expressions you might hear in an office setting such as I.L.S. English evaluation placement test beginner intermediate advanced level training course content syllabus comprehension skills specialized attention learning difficulties pedagogical behaviour discipline motivation course preparations (prep time) private classes semi-private classes groups night classes seating arrangement morning/afternoon/evening rates a block of 6 hours class schedule time sheet timetable blackboard/whiteboard textbook thesaurus activities absent in room 2, 3, 4, etc. in class he/she is away block off French évaluation teste de classement débutant intermédiaire niveau avancé formation contenu du cours syllabus capacités de compréhension attention spéciale difficultés d apprentissage pédagogique comportement discipline motivation préparation de cours cours privés cours semi-privés groupes cours du soir disposition des sièges taux pour l avant-midi/l après-midi/le soir un bloc de 6 heures horaire des cours feuille de temps emploi du temps tableau manuel thesaurus activités absent dans la salle 2, 3, 4, etc. en classe il/elle n est pas ici bloquer

4 182 English in the Workplace I.L.S. organizational chart Director Jeff Griffin Assistant Director Marise Emmanuelle Staff Mike Hunter Steve Folley Linda Besant Gerald Higgins Isabelle Giroux Ivan Tremblay Sanserez Pereira Juan Valdez Reception (your name) List of employees Last name First name Function Address & phone # Room # Besant Linda English rd Avenue East, Apt. 5 Room 3 Charlesbourg, Quebec G1H 3M5 (418) Emmanuelle Marise Assistant Director 1135 Brown Ave., Apt. 6 Quebec, Quebec Assistant Director s office Foley Steve English Giroux Isabelle French G1S 3A1 (418) Duplessis Blvd. L Ancienne-Lorette, Quebec G2G 2B4 (418) Chemin Ste Foy, Apt. 1 G1V 2T6 (418) Griffin Jeff Director 1410 St-Cyrille Blvd. West G1S 1X2 (418) Higgins Gerald English Hunter Mike English Pereira Sanserez Spanish Tremblay Yvan French Valdez Juan Spanish 755 Hollande Ave., Apt. 2 G1S 3S5 (418) Grande-Allée West G1R 2G9 (418) Marguerite-Bourgeois G1S 3V8 (418) Côte de l Église Sillery, Quebec G1T 2A7 (418) Bertrand Blvd, Apt. 5, Vanier, Quebec G1M 3L7 (418) ext. 102 Room 4 Room 1 Dirextor s office ext. 101 Room 3 Room 4 Room 2 Room 1 Room 2

5 Chapter 11 - Putting It Into Practice In the Real World 183 Situation As receptionist for I.L.S., you work for Jeff Griffin and Marise Emmanuelle, scheduling their appointments, receiving visitors, answering the phone and doing basic office work for them. 1 dans la mesure du possible 2 Occupez-vous des rendez-vous Exercise 11.1: Putting it into practice in environment 1 1. As receptionist, you will greet all visitors (pages ) coming to the office. These will consist mainly of potential clients and new or regular students. The office policy of the school is to receive all visitors 1 as much as possible. 2. Today is Monday, January 6. 2 Process the appointments for the day in the agenda provided on the next page. Below, you will find Mr. Griffin s and Ms. Emmanuelle s schedule for Monday. 3 plan d étage Take the time to study the schedules and the agenda as well as the 3 floor plan and the organizational chart before you begin the exercise. Jeff Griffin s schedule for Monday, January 6 th 4 étudiante possible 5 formulaires de contrat 6 pour s incrire 7 organiser 9:00 a.m. He has scheduled a meeting with Monique Bouchard, a 4 prospective student who wishes to take English courses. Please have 5 contract forms on his desk. 10:30 a.m. Mr. Henry Banks and his wife, Pauline, are coming 6 to sign up for 100 hours of French. 3:00 p.m. He has a meeting outside the office with Mark O Gallager from Tra-La-La Imports about 7 setting up some French lessons for his team of sales representatives. He will be back at around 5:00 p.m. Marise Emmanuelle s schedule for Monday, January 6 th 8 prochain 9 diviser les étudiants français entre eux 10 durer 9:30 a.m. She has a meeting with Juan Valdez, the Spanish teacher, about his 8 upcoming winter class schedule. 10:30 a.m. She has a meeting with the two French teachers, Ivan Tremblay and Isabelle Giroux, to 9 divide up the French students between them for the winter session. 1:30 p.m. She is giving an evaluation test to a new client, Tom Johnson. Please have a copy of the test on her desk. 2:15 p.m. She has a teleconference scheduled with the head office in Montreal. This could 10 last up to an hour and a half.

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