Advanced PBX Functions

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1 Feature QSIG Networking QSIG protocol enables PBX networking. QSIG is one of the most flexible methods for networking PBX systems. QSIG enhances Panasonic Communications Platforms' ability to pass call-processing data to other systems making them very network-friendly. Other PBX Panasonic OneNet NCP/TDE PBX Ext 101 Ext 102 Ext 103 QSIG protocol Ext 201 Ext 202

2 Feature QSIG Networking A Network Operator can monitor which branch office is busy. Network Busy Lamp Field (BLF), allows a maximum of 32 different extensions over 100 PBX systems to be monitored by a single Network Operator using DSS keys. These extensions can be part of a global PBX QSIG network connected over both ISDN or Voice-over-IP. If any of the 32 extensions are in a call, the operators DSS key for that extension will light red. Finland QSIG Monitor PBX 7 Holland QSIG Monitor. PBX 6.. Spain QSIG Monitor PBX 2 France QSIG Monitor PBX 1 UK Operator PBX

3 Advantage QSIG Networking System Scalability Grow the system with your business Expansion potential from Small to Larger enterprises No need to replace equipment when expanding Common technologies available across multiple sites Instant visibility of extensions and availability

4 Key Markets QSIG Networking Distributed companies with many branch offices Airline companies Transport companies

5 Feature ICD Groups Group a number of extensions into one manageable unit Incoming Call Groups (ICD Groups) allow system administrators to route calls to groups of users. Users are allocated an ICD group via the standard PBX programming solution, resulting and login and out of the groups as required. ICD group functionality forms the basis of call centre functionality.

6 Feature ICD Groups Group a number of extensions into one manageable unit Incoming calls received by an ICD group can be distributed to Call Centre agents using supported Call distribution methods. When a pre-programmed number of agents in the group are busy, additional incoming calls can be put in a queue. Agents can be assigned to multiple ICD groups and supervisors can monitor multiple ICD groups. The use of Communication Assistant Supervisor or third party software allows groups to be monitored

7 Feature ICD Groups Manage the way calls are distributed Call Distribution Examples 1. Ring all extensions (Simultaneous Ring). 2. Ring available extensions in order (ICD). 3. The forwarding order can be set (Priority Hunting). Callers 1st Priority 1st call 2nd call 3rd call Ext 210 Reception 2nd Priority Ext 215 Department 3rd Priority Ext 232 Secretary 4th Priority Ext 212 Manager

8 Feature ICD Groups Manage the way calls are distributed Call Distribution Examples 5. Flexible Numbering 4. Longest Idle Extension (ACD) Calls can be distributed first to the extension that has been idle for the longest. Key features can be accessed via telephone keypad by dialling pre-programmed key combinations called flexible numbering plan. E.g. Extension 2 B = Length of call # = Order of Incoming calls + If all extensions in a group are busy, an Overflow extension can be set take the unanswered calls. + = Log-in/Log-out Longest Idle Extension Time 4 C + Next Call 1 A 6. Overflow Extension Time These key combinations can also be set to programmable keys. Busy Busy Busy Overflow Extension

9 Feature ICD Groups Manage ICD Groups across networks A maximum of 100 PBXs can be part of a Network ICD group where each PBX can have a maximum of 32 local extensions per ICD group. QSIG PBX -1 PBX -2 ICD Group 2 PBX -3 PBX -4 PBX -5 ICD Group 3 ICD Group 1

10 Advantage ICD Groups Never waste time calling a busy branch office extension Customers never get a busy signal, so you never lose out on a business opportunity. Maximise productivity add and remove people from the ICD groups as required Monitor staff using CA Supervisor or third party software and ensure that all group members are utilised to their maximum potential

11 Key Markets ICD Groups Distributed companies with many branch offices Companies running helpdesks or support functions Companies with front facing public staff

12 Feature Voice Processing Full control of your incoming voice traffic Panasonic OneNet enabled Communication Solutions are equipped with built in Auto Attendant and Voice Mail solutions Auto Attendant (AA) callers can reach the intended party without going through an operator. Inbuilt auto attendant allows small companies to provide the same level of service as a large corporation. Recordings can be multilingual offering a cross border experience Voice mail users have access to a range of functions including Personal greeting record by handset Relay/Repeat/Delete left message Message waiting function Callback by call log Order Dept Service Dept

13 Feature Voice Processing Improve both customer satisfaction and company image No one likes to hear a phone that is unanswered. By using the built in voice message feedbacks, customers are kept informed while they are waiting for their call to be answered. When setting up an Incoming Call Distribution (ICD) group for your customers - the built in message functionality allows you to provide appropriate messages to callers waiting in queue.

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