RESX Information Kit RESX Technologies 2008

Transcription

1 RESX Information Kit RESX Technologies 2008

2 RESX Market Differentiators Extraordinarily customizable and configurable Open market strategy Unmatched Web Services functionality Stable uptime 99.99% for 2007 Independent approach to GDS, expense reporting tools World class support RESX High Level Competitive Analysis Product RESX Advantages Concur Not owned by an expense management tool Four third party expense management partners Open Market Strategy Superior agency support More efficient UI Streamlined faring with only available options displayed no usage of ITA GetThere Continuous release cycle with defined roadmap producing grater feature output Independence from GDS ownership enables full embrace of alternative inventory channels Superior uptime 99.99% for 2007 No restrictions on functionality based on size of corporation or distributor Simpler distribution model Rearden Operability with five GDS No pyramid economics or dependence upon a procurement rebate Online booking is core with proven travel expertise Greater policy and supplier preferencing Streamlined faring with only available options displayed no usage of ITA Traversa Consistent delivery and release cycle of a proven product Independent of GDS ownership More robust policy functionality Agency process integration superiority through file finishing and profile modeling Version 1 April 2008 Page 2 Confidential TRX, Inc.

3 2007 Development Overview 2007 Features Delivered New User Interface Multi fares per leg Revised RESX.com login page Amadeus Geo Coding enhancement Ticket time limit enhancements Instant purchase & ticketless carrier enhancements One way fares Look up list display enhancement Air contract enhancements Completely redesigned interface introducing an air availability matrix, enhanced customization, dynamic tab navigation removing pop ups, drop down informational requests, shopping cart and enhanced search capabilities. Allows users to review and select from multiple fares for a single flight itinerary Provides an updated look along with additional resource links for travel information and RESX user aids. When performing hotel search requests, RESX provides a hotel search radius that is determined by user or the system default of 20 miles. Because some countries are not supported by Amadeus GEO coding, RESX must perform alternate hotel search requests. Provide the ability to prohibit the Reserve or Purchase functions of a reservation when there is not enough time to ticket based on the Agency Settings of the selected policy branch. Additionally, RESX to only warn the user about ticket time limits if the set warnings apply to the user s ticket type. Enhance existing RESX functionality to utilize Database tables instead of hard coded tables for Instant Purchase and Ticketless carriers; provide the ability to read and include a form of payment for Instant Purchase and Ticketless carriers at time of Reserve or Purchase; Queue these reservations to a dedicated Queue; restrict the ability to modify and add air segments to a purchased Ticketless Carrier reservation; display unique icons for these carriers; more. See the Functional Details section for additional information. With the addition of new policy rules, a user may request available flights priced as one way fares. Fares will be returned in the Priced Air Itineraries. When look up lists are displayed in RESX with more than 1000 line items, excessive memory was being used and causing server errors. Ability to apply a primary booking code in conjunction with additional parameters for an air contract. Will allow multiple contracts to be run for a given airline and presented in same display to user. Version 1 April 2008 Page 3 Confidential TRX, Inc.

4 2007 Features Delivered Amtrak and rail infrastructure Preferred vendor by market Enhancements on 508 compliance TripSync enhancements Performance optimizations Calendar synchronization Hotel images Profile model delete enhancement Trip approval enhancement Driving directions Destination information XML Select upgrade Custom Login Page templates Search by schedule enhancement Provides users the ability to shop, book and modify Amtrak reservations using Sabre. Allows companies to bias vendors (air/hotel) by specific markets and automatically feed updates into the system on a recurring basis to adjust these biases. Helps corporations drive volume to a particular vendor and ensure segment commitments are met. User interface (UI) enhancements needed to improve navigation for the visually impaired. Mouse over identifiers for navigation fields in the traveler UI. Expand current functionality of Trip Sync to allow a match on a unique identifier other than the primary e mail address, thereby opening up use of service to additional companies. Continuing initiative to enhance site performance and response time. Provides synchronization of itinerary to calendar. Integration with hotel image provider, Leonardo, to update and enhance hotel graphics Dropdown menu added for "Disabled" which disables all PIM activity including upload, deletes, etc. Specifically in this state any delete triggered by Databridge is completely ignored. Added Variable Traveler name to trip approval s Access driving directions from the destination airport to the selected hotel from itinerary. Ability to retrieve and view information about the destination from the itinerary. Upgrade to the latest version of Galileo s product offering XML Select enables more efficient troubleshooting of issues related to Galileo and Apollo Provides companies with a simple way to differentiate and brand their online booking tool. Feature enables customization of the login page along with four new custom HTML templates. Includes all flights presented in the priced options results in the flight schedule display. Version 1 April 2008 Page 4 Confidential TRX, Inc.

5 2008 Development Overview 2008 Features Delivered SSO for Variable Policy RESX Mobile Profiler warning message Event tickets Printable itinerary enhancement Itinerary enhancement Planned Features for 2008 Air Canada direct connect Air availability UI enhancements BookingBuilder integration Voids, refund, exchanges Unused ticket tracking Hotel search enhancement A policy from the users list of available alternate travel policies can now be passed in for single sign on, eliminating need for user to manually select upon log in. Provides real time access to your Trip Lists & Itineraries from a web enabled mobile device with internet capability. Displays all vendor information, including confirmation numbers and phone numbers, seat maps, ticketing status, and more. Warning message added to points within RESX where Administrators can trigger mass profile uploads. Provides an easy way to view and purchase local sporting, concert and theater tickets via link below hotel segments The Company Name and end user login name now appears on the printable itinerary for pending and archived trips. Alternate language support is now available for the Itinerary, to support the default language selected in RESX. Direct searching, pricing and booking of Air Canada inventory to include all fares and FlightPass as form of payment. Also, all attributes (seat assignments, meals, baggage check, etc.) will be available for purchase through the interface. Driven by the AC direct connect, enhancing the UI for easier comparison of fares and available choices which will reduce the amount of scrolling and improve efficiency. Searching, pricing and booking of Southwest Airlines inventory available on through our partner BookingBuilder. The inventory will appear in the same interface as GDS inventory with a seamless booking interface to the traveler. Fully automated online voids, refunds and exchanges to include automation available to the fulfillment provider. Tracking and presentation at the point of sale of unused ticket value. Improved ability to identify specific hotel properties with less reliance on how that property is named in the GDS. Version 1 April 2008 Page 5 Confidential TRX, Inc.

6 Planned Features for 2008 Clone trip Select airline loyalty program Policy controlled by destination Modify search from inventory display Ability for travel arrangers to simply change the traveler name on an existing itinerary and duplicate for another traveler. Ability to assign an applicable frequent flyer number of an alternate carrier than the one flown. Assign your DL frequent flyer number to a NW flight. Assign a specific travel policy for a specific market to include restricting travel to certain locations. The ability to change the search dates or times on the air results page without needing to enter the city pair information again. Version 1 April 2008 Page 6 Confidential TRX, Inc.

7 RESX Functionality Matrix General Information Company Global presence Major Features Travel policies Trip templates Book, modify and cancel online View seat map prior to selection of flights Seat selection Travel arranger functionality Coordination with multiple travelers Low fare search with contract rates Trip cost estimates Hold trip capabilities Apply unused tickets online RESX Technologies/TRX, Inc. TRX maintains a global presence with offices in eight countries and a global client base. RESX hosts users in over 90 countries and is available in 8 languages and any currency currently available through the GDS. The technology is flexible, allowing clients to use data from multiple sources and supports international travel booking. RESX is well positioned to enable change in travel distribution based on scale, client relationships, flexible service offering, and process reengineering expertise. The RESX administrative functionality enables market leading customization of policy across any delineation of travelers. Easily integrated with Single Sign On (SSO) to client intranets and with the ability to customize all logos, graphics, colors, text and policy, RESX delivers the ability for administrators to generate a completely customized user experience. Policy is housed at the user level, allowing multiple policies or "user groups" on one site. RESX supports an unlimited number of travel policies with variations based on location, department, executive level, or individual traveler. Provides for detailed policy customizations for company-specific content and the ability to personalize specific profiles based on situation, i.e. class of service upgrade when traveling internationally or because of disability. Supports trip templates, set up by individual travelers for their own use or shared with specific travelers, or provided by the system administrator for use by the entire company, specific traveler groups, or individual travelers. Allows travelers to book, modify, and cancel reservations online and at any time during the booking process. Based on specific company policies and administrator settings, travelers may currently modify and/or cancel bookings after ticketing. RESX will provide full void/refund/exchange functionality by end of Provides seat map display prior to reserving selected flights along with the ability to view colleagues' seat locations on the same flight. Restricted seats in selected class of service are shown as such, with company configuration allowing for view of additional classes of services as well. Allows travelers to select their seat for each leg of the trip, based on specific carrier rules and availability. Also supports an automatic assignment of seats based on user preferences. Travelers can hide their individual seat assignments from other employees; "show favorites" allows arranger to see preference. Supports travel arranger functionality, allowing authorized arrangers to book travel as well as edit and update traveler profiles. Supports trip templates and the sharing of specific itineraries to help with the coordination of multiple travelers. Companies are able to configure RESX to search for the lowest available airfare and to price comparisons based on corporate policy, negotiated rates, and contracted fares. Displays airfare rules prior to ticket purchase. Provides a summary of all trip costs, including air, hotel, and car. Additionally, TMCs may choose to provide their service fees in this list. "Save Research" capability to allow a traveler or travel arranger to hold trip information without reserving or booking. Additionally, based on company policy, reserved trips may be set to hold, but not ticket, until the last possible moment, thereby allowing the traveler to continue to make changes without cancellation or change penalties. Today, travelers may be notified of available unused tickets, but TMC interaction is required to apply them to a new reservation. Further integration of unused tickets is on the development roadmap for inclusion in the shopping and booking workflow by end of Confidential TRX, Inc

8 RESX Functionality Matrix Void trips online RESX will support full void functionality, including the GDS transaction, by May of Refund trips online RESX will support full refund capabilities by end of Exchange trips on-line Exchange functionality, for both simple and complex itineraries, is on the RESX development roadmap for inclusion by August of Enter, process and approve expense reports Built on an open architecture platform facilitating integration with many third-party systems. Current examples include expense management platforms, such as: Necho, DATABASICS, ExpenseWire and Expensables. In addition, the advanced technology of the RESX Web Services enables integration with meetings management systems such as Arceano and SignUp4 and multiple content providers such as Flight Stats, GroundRez, BookingBuilder and numerous other applications. The technology also provides for unlimited profile integration with client or third party systems. Air / Rail Multi Modal Pre-trip approval process Carbon emission shopping Carbon emission reporting Mobility Geocoding PNR synchronization Customer profile synchronization Single sign on capability Content Integration GDS Supported Non-GDS air content Non-GDS hotel content Direct link with car providers Integration of rail providers Amtrak is currently available. RESX Technologies is currently evaluating multiple third party providers of consolidated European rail inventory for a comprehensive offering early in sent to designated approver; User can choose approver from drop-down list; PNR is updated with approver decision; Trip approval can include minimum dollar limits; Ability to designate for approval required at reserve or submit; Trip authorizers have the ability to see choices travelers declined to understand reasons. RESX supports integration with the TRX CO2 solution for both shopping and reporting. RESX supports integration with the TRX CO2 solution for both shopping and reporting. TRX launched RESX Mobile in February 2008, which includes real-time arrival and departure gate and terminal information, terminal maps, flight status and associated delays, aircraft type and seat information, upgrade status, hotel contact information, cancellation policy and cancellation numbers, car rental confirmation; weather forecasts with associated delays and alerts, real-time trip approval and ticketing status. RESX Mobile is SSO compatible; available through with standard RESX login credentials. Supports geocoding for hotel searches and for the placement of custom locations. Provides PNR synchronization between the TMC and online reservations. Provides profile synchronization, pushing updates made in RESX Profiler to the GDS. Out of the box SSO compatability through company portals or other company-specific login location. - SNCF rail 1Q 2009 Amadeus, Apollo, Galileo, Sabre, and Worldspan. RESX will release direct connectivity with Air Canada in Q The infrastructure developed to support this direct connect enables RESX to connect to any additional suppliers per client demand. Independent of GDS ownership, RESX will aggressively pursue additional direct connects without any potential channel conflict. In addition, RESX provides non-gds air content through integration with AgentWare. Supports content from 33 airline Web sites, with ability to add others based on client demand. RESX currently offers the ability to manually load non-gds hotel inventory. The open architecture of the solution, and the lack of GDS ownership, provides RESX the ability to incorporate any hotel availability per client requirement. RESX does not interface with car providers through a direct link; however, it can provide non-gds car content with direct connections available through Web Services. Amtrak is currently available. RESX Technologies is currently evaluating multiple third party providers of consolidated European rail inventory for a comprehensive offering early in Confidential TRX, Inc

9 RESX Functionality Matrix - Eurostar rail 1Q VIA rail 1Q Deutsche Bahn rail 1Q The Trainline rail 1Q Amtrak rail Currently Available Link to ijet, SOS or other security providers Access to corporate fares Uploadable client online hotel database TMC hotel database Meeting management solution Order, time and expense management ERP tools Visibility to on-line and off-line itineraries Others Customization Approval process (workflow & data) Site and subsite management Languages Services Implementation plan Facilitates the sharing of PNR data with any security provider via RESX Web Services. Corporate fares are loaded into the system and managed by the system administrator. Corporate fares are assigned a company-specific icon to make them easier to recognize by travelers and travel arrangers. Supports client hotel databases for display during the booking process. Booking with a specified hotel requires access through direct connect integration. Property or individual contracts designated; Text can be added to the display and description of contract hotels; Priority display to user based on contracts; Contracts ordered and designated by icons (company preferred, company contract); Feeds available to populate and update hotel contract database; Icon placement validation; Sort options returned by name, preferred, rating, distance, user preferred or reference rate Has established direct connects with third party hotel content provider for a RESX distributor. Currently integrated with Arcaneo and SignUp4 meetings management companies. RESX open architecture platform enables integration with many third-party systems. Currently integrated with four expense management providers and multiple other third party content providers (see row 31). RESX open architecture platform enables integration with many third-party systems. The Web Service powered API of RESX powers multiple integrations with ERP solutions. The open architecture of the solution provides seamless data transfer to any internal or external application utilized by clients. Supports online and off-line itinerary visibility through PNR synchronization. RESX built on an open architecture platform facilitating integration with many third-party systems. Current examples in production today include expense management platforms, meeting management systems, content providers and profile management applications. Allows the customization of trip approvals through the approver selection process, the look and feel of the approval , and via numerous rules and conditions, which can then be applied to the entire company, specific regions, departments, executive levels, or individual travelers. Additionally, system administrators may customize reason codes, allowing travelers to make selections from a drop-down list for out-of-policy segments; certain selections can be set to automatically approve itineraries for certain travelers or traveler groups, or simply provide the reason to the approver in the content of the . RESX Technologies, certified resellers or TMC distributors may completely customize parent sites and sub-sites to meet specific client requirements. Customization capabilities include: policy, colors, graphics and HTML enabled text. RESX is available for use in any country with Internet access. Currently supports Dutch, English, French, French Canadian, German, Italian, Portuguese, and Spanish, with the ability to add languages in as little as 45 days, based on client demand. TRX and/or TMC provides an implementation plan. 3 Confidential TRX, Inc

10 RESX Functionality Matrix SBT dedicated resource allocation Database creation and maintenance Training Documentation Help desk, navigational support User feedback mechanism Account management Customized reporting Consolidated reporting Ability to outsource reporting totally to SBT Financial / Contractual Service level agreement Marketing agreement A Technical Account Manager is assigned to each client to manage all operational aspects of the relationship, from implementation to on-going service and support. Sales, marketing and adoption consulting resources are allocated based on individual client need. Hosted technology and all related database activity is managed and secured by RESX Technologies. Administrators receive rights to manage and maintain travel policy, company and traveler preferences, as well as a variety of other data within the system. Company logo can be loaded (different logos can be loaded per policy/user group). Site has custom login message as well as "company communication header" for custom messaging on air, car and hotel request pages. Unlimited color possibilities with use of Hexadecimal color numbers. Customization of all text with HTML capability. Site administrators may upload various site replacement graphics. Provides a five-day administrator training class. Administrator training can also be conducted on-site at client facilities as required. Sales and marketing training and assistance is also provided as needed. Training and / or recorded Web-session available for additional fee. Help screen available. Provides system documentation during the implementation and training process, with on-going documentation for upgrades and new releases available through the assigned Technical Support Manager. TRX provides system administrator support, with the administrator providing end-user support, including navigational support. RESX will employ various support models dependent upon the partnership with a TMC distributor, certified reseller or corporation. Provides for user feedback through a link on every page. RESX Technologies manages the feedback for direct clients, and assists in responding when the relationship is indirect, via a distributor. Surveys also conducted within the application itself. RESX Technologies assigns a Technical Account Manager to every account to oversee all aspects of the account from implementation to on-going service and support. Contracts and billing issues are addressed by the RESX leadership team. In April 2007, RESX integrated with TRAVELTRAX in order to provide agency distributors and corporate accounts with enhanced reporting. Travel managers and system administrators will improve their ability to monitor travel and expense trends through executive dashboards and detailed, traveler-level data. The TRAVELTRAX reporting platform provides the opportunity for complete back-office data reporting within the RESX application itself. This capability will extend to complete Travel Analytics services, as well as on-line adoption consultation. Activity / usage; Looks / books; Number of air / hotel / car segments; Number of PNRs; Submit for purchase; Number of times HELP clicked; Number of times Internet fares are checked; Automated, customized reports with profile database available on FTP site on a scheduled basis. Passive segment in the GDS allows for back office reporting. Yes, through the TRAVELTRAX reporting platform. RESX operates with a standard Service Level Agreement. Has established three-way marketing arrangements to include TMCs, Corporate direct users, alliance partners and RESX Technologies. Additionally, has a "marketing partner" program for small TMCs wishing to promote RESX without creating and managing sites. 4 Confidential TRX, Inc

11 RESX Functionality Matrix Fee structure Other Agency controlled preferencing Architecture The standard model consists of a one time implementation ranging from $5,000 - $20,000 dependent upon the complexity of the implementation. Transaction fees range from $ $4.50 dependent upon committed volumes. RESX applies a monthly minimum commitment on transaction volume which is also dependent upon volumes starting at $500. RESX Technologies also offers an annual flat fee model based on projected transaction and adoption numbers. This model offers corporations the ability to lower their per transaction cost through increased adoption. Web searches are 10 per launch searched, regardless of the number of carriers searched. Separate fees apply for Web Services integrations with fees ranging from $250 - $3000 per annum. System administrators, which may be RESX Technologies, agency or client personnel, configure RESX to bias the display for any combination of agency or company preferred suppliers, policies, rules, weighting, and traveler preferences. Utilizes Microsoft.Net and leverages Oracle for the database management system. Hosting facility has multiple redundant internet connections through SBC, Time Warner, XO Communications, MCI, Looking Glass, and Broadwing to AT&T. Level3, AboveNEt, Savvis, Global Crossing, UUNET, and other private peers. Also, infrastructure components are redundant, including servers, firewalls, disk storage subsystems, and network devices. 5 Confidential TRX, Inc