VMware Service Provider Program (VSPP) Product Usage Guide

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1 VMware Service Provider Program (VSPP) Product Usage Guide Contents Overview... 3 VMware Service Provider Program Pricing Model... 5 Product Specific Usage Information... 7 VMware vcloud Service Provider Bundle - Premier Plus Edition... 8 VMware vcloud Service Provider Bundle Premier Edition... 9 VMware vcloud Service Provider Bundle Standard Edition VMware vcloud Service Provider Bundles Comparison Other VMware vsphere and VI3 Products and Operational Details for VMware vcloud Service Provider Bundles and Other Stand-alone Products VMware vcloud Connecter Advanced VMware vcenter Operations Management Suite Standard Edition VMware vcenter Operations Management Suite Advanced Edition VMware vcenter Operations Management Suite Enterprise Edition VMware vcenter Operations Adapter for Network Devices VMware vcenter Operations Adapter for 3 rd Party Data Source VMware vcloud Automation Center Advanced Edition VMware vcloud Automation Center Enterprise Edition VMware vcenter Log Insight VMware IT Business Management Suite Advanced Foundation Package VMware IT Business Management Suite Advanced for Additional Users VMware IT Business Management Suite Advanced for Read Only Users VMware IT Business Management Suite Enterprise Foundation Package VMware IT Business Management Suite Enterprise for Additional Users VMware IT Business Management Suite Enterprise for Read Only Users VMware Virtual SAN VMware vcenter Site Recovery Manager VMware vsphere Data Protection Advanced VMware vcenter Server Heartbeat Cisco Nexus 1000V VMware vfabric Data Director VMware vfabric Hyperic VMware Horizon View TM Standard (Formerly View Premier) VMware Horizon View Foundation (Formerly View Enterprise) VMware Horizon Workspace V S P P P R O D U C T U S A G E G U I D E / 1

2 VMware Horizon Mirage VMware ThinApp Client VMware Horizon DaaS Bundle VDI Edition VMware Horizon DaaS Bundle RDSH Edition Zimbra Collaboration Server (ZCS), Professional Edition Zimbra Collaboration Server (ZCS), Standard Edition Zimbra Collaboration Server (ZCS), Business Edition Zimbra Collaboration Server (ZCS), Business Edition Plus Appendix A V S P P P R O D U C T U S A G E G U I D E / 2

3 Overview Product Overview This VMware Service Provider Program ( VSPP ) Product Usage Guide is effective for VSPP product usage as of March 25, This replaces all previous s. The information provided in this VSPP Product Usage Guide applies to all of the VSPP products and bundles that are available in the VMware Service Provider Program (the VSPP Products ) as listed below in the VMware Service Provider Program Product Program Pricing Model, and may be updated by VMware at any time. To have access to these VSPP Products, a Service Provider must have a valid VSPP rental agreement with a VMware VSPP Aggregator as of or after March 25, 2014 for the applicable reporting and purchase of VSPP Products. The following products have been added to the VSPP VMware vcenter Operations Management Suite Standard Edition VMware vcenter Operations Management Suite Advanced Edition VMware vcenter Operations Management Suite Enterprise Edition VMware vcloud Automation Center Advanced Edition VMware vcloud Automation Center Enterprise Edition VMware vcenter Log Insight VMware Virtual SAN VMware vsphere Data Protection Advanced VMware IT Business Management Suite Advanced Edition VMware IT Business Management Suite Enterprise Edition VMware Horizon DaaS Bundle VDI Edition VMware Horizon DaaS Bundle RDSH Edition The above products have been added as stand-alone products. As before, VMware vcenter Operations Management Suite Enterprise Edition continues to remain as part of VMware vcloud Service Provider Bundle - Premier Plus Edition. The following products remain on special terms in the VSPP Zimbra Collaboration Server (ZCS), Professional Edition Zimbra Collaboration Server (ZCS), Standard Edition Zimbra Collaboration Server (ZCS), Business Edition Zimbra Collaboration Server (ZCS), Business Edition Plus Telligent acquired the Zimbra Collaboration Server (ZCS) product family on July 15, 2013 from VMware. Read the Zimbra blog for more information. Partners should join the Zimbra Partner Forum to receive updates regarding the transition to the Zimbra / Telligent Business Service Provider (BSP) Program. During the transition period, VMware will continue to provide support to existing Service Provider Partners utilizing Zimbra and Partners should continue to report and remit payments for monthly usage to their Aggregators for all Zimbra usage. Partners utilizing Zimbra and enrolled in BSP will be contacted to transition the Zimbra portion of their VSPP contracts to Telligent. Zimbra products are no longer available in VSPP for new contracts. Please see additional information online at To join the Zimbra Partner Forum, take the following two (2) steps: 1. Register for the Zimbra Forum here: 2. Send user name to so Telligent can enable the user name for the Partner forum The following items have been removed from the VSPP VMware vfabric Application Director for Provisioning V S P P P R O D U C T U S A G E G U I D E / 3

4 Except for products no longer owned and managed by VMware, any usage of a product that has been removed from VSPP shall be pursuant to the terms set forth in the last guide governing the product prior to its removal from VSPP. Support Overview Support coverage for VSPP Products is listed in this Guide for each product. VSPP product support renewal is automated without any request by Service Providers or Aggregators. Product Support is automatically extended for any Service Providers on a contract that are current on payments as of the contract anniversary date. All products in VSPP are governed by the VMware Support Policies set forth on https://www.vmware.com/support/policies/product-eoa.html. Support for products in VSPP will not extend past the End of Support Life for the product. Translation To the extent that this Guide has been translated into any language besides English, the English version of the Guide will prevail over any inconsistencies with a non-english version of the Guide. V S P P P R O D U C T U S A G E G U I D E / 4

5 VMware Service Provider Program Pricing Model Service Providers currently able to license under subscription Pricing Model may utilize the following products. All products used must be reported to the Aggregator on a monthly basis. Appendix A lists the naming convention for reporting use of the products. Service Providers with valid contracts on or after March 25, 2014 will have the products with points value listed below delivered in their license portals automatically, unless indicated otherwise. Product Name Points/ Month Charged Per Datacenter & Cloud Infrastructure: VMware vcloud Service Provider Bundle - Premier Plus 1 GB Reserved RAM (based on average 10 Edition monthly usage) VMware vcloud Service Provider Bundle Premier 1 GB Reserved RAM (based on average 7 Edition monthly usage) VMware vcloud Service Provider Bundle Standard 1 GB Reserved RAM (based on average 5 Edition monthly usage) Infrastructure & Operations Management: VMware vcenter Operations Management Suite Standard Edition 2.5 Virtual Machine or OSI VMware vcenter Operations Management Suite Advanced Edition 6 Virtual Machine or OSI VMware vcenter Operations Management Suite Enterprise Edition 12 Virtual Machine or OSI VMware vcenter Operations Adapter for Network Devices 2 Network Device VMware vcenter Operations Adapter for 3 rd Party Data Source 5 Third Party Data Source VMware vcloud Automation Center Advanced Edition 7 Virtual Machine or OSI VMware vcloud Automation Center Enterprise Edition 14 Virtual Machine or OSI VMware vcenter Log Insight 4.5 Virtual Machine or OSI VMware IT Business Management Suite Advanced Foundation Package * 5,133 5 users VMware IT Business Management Suite Advanced for Additional Users * 1,467 5 users VMware IT Business Management Suite Advanced for Read Only Users * users VMware IT Business Management Suite Enterprise Foundation Package * 7, users VMware IT Business Management Suite Enterprise for Additional Users * 1,833 5 users VMware IT Business Management Suite Enterprise for Read Only Users * users VMware Virtual SAN GB of Allocated Capacity VMware vcenter Site Recovery Manager 24 Protected Virtual Machine (VM) VMware vsphere Data Protection Advanced 6 Protected Virtual Machine (VM) VMware vcenter Server Heartbeat 486 Protected vcenter Server Cisco Nexus 1000V 34 CPU Application Platform & Management: VMware vfabric Data Director 80 2 vcpus of provisioned vfabric Postgres Standard Edition databases VMware vfabric Hyperic 15 Machine Desktop & End User Computing Products: VMware Horizon DaaS Bundle VDI Edition * 16 Total Allocated Quota for VDI Connections VMware Horizon DaaS Bundle RDSH Edition * 13 Total Allocated Quota for RDSH Connections VMware Horizon View Standard (Formerly VMware View Premier) 12 Concurrent Connection VMware View Foundation (Formerly VMware View Enterprise) 7 Concurrent Connection VMware Horizon Workspace 7 Named User VMware Horizon Mirage 7 Named User VMware ThinApp Client 2 ThinApp Client V S P P P R O D U C T U S A G E G U I D E / 5

6 Zimbra Collaboration Server, Professional Edition** 1.55 Mailbox Zimbra Collaboration Server, Standard Edition** 1.10 Mailbox Zimbra Collaboration Server, Business Edition** 0.19 Mailbox Zimbra Collaboration Server, Business Edition Plus** 0.58 Mailbox * Separate qualification process required; see details in product specific page(s) ** Zimbra Collaboration Server (ZCS) Products are for use only by partners with contracts completed prior to July 2013 as outlined above. V S P P P R O D U C T U S A G E G U I D E / 6

7 Product Specific Usage Information For purposes of this Product Usage Guide, a Cloud or "Hosted IT Service" means the provision of subscription services created by a Service Provider for its third party customers that: (i) provide access to processing power, computing, or software applications from systems that are installed and operated by Service Provider and shared among its customers; and (ii) may only be accessed via the Internet or dedicated network. Licensing Specific Usage Information VSPP allows for Service Providers to install and use VSPP Products on their site as part of a multi-tenant Hosted IT Service. All of the VSPP Products must be installed and used solely by the Service Provider on their owned or leased hardware and premises with the following exception: The Site Recovery Manager Protection licenses may be installed on a hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. The VMware vsphere Data Protection Advanced licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. Prior written approval is required from the VSPP Program Office for any deviation from these installation requirements. Overview Service Providers must report usage of VSPP Products to the Aggregator from which they procure the VSPP Product license entitlements using the following methods: The VMware vcloud Usage Meter is used to monitor the vcloud Service Provider Bundles, vcenter Operations Manager, VMware Site Recovery Manager, VMware Horizon Workspace and Zimbra Collaboration Server. Service Providers must install the vcloud Usage Meter to monitor and report usage information to their Aggregator. Separate license keys must be identified by the vcloud Usage Meter in order to meter the Cloud Test Demonstration Environment to report usage information to their Aggregator. VMware Site Recovery Manager (SRM) servers must be identified and linked to vcenter Servers in order to report on protected virtual machines. To find out the number of VMs protected by VMware VDP Advanced, use the following command line interface (CLI) command in VMware VDP Advanced locally or remotely via SSH connection: mccli client show --verbose --recursive=true grep 'Virtual Machine' wc l All other VSPP Products not supported by VMware vcloud Usage Meter must be manually reported to the Aggregator under the specific data collection process outlined by the Aggregator. The total of these submissions will be used by the Aggregator to calculate the total point usage for the month. See the VMware Service Provider Program Guide for information on the Cloud Test Demonstration Environment. For all products in this guide, unless otherwise stated, usage total consists of the total of all products used. The Service Provider Agreement requires Service Provider to retain certain records relating to usage. Those records include all data used for reporting, including but not limited to the Usage Meter data and reports. All data must be maintained for a minimum of 2 years. V S P P P R O D U C T U S A G E G U I D E / 7

8 VMware vcloud Service Provider Bundle - Premier Plus Edition The VMware vcloud Service Provider Bundle Premier Plus Edition provides the key components required to deliver an enterprise-class Cloud service together with management and automation capabilities. The VMware vcloud Service Provider Bundle - Premier Plus Edition is targeted at Service Providers that want to enable enterprises to extend their data centers to the public cloud with agility, compatibility and security in a multi-tenant infrastructure, while providing improved SLAs and capturing new revenue streams through add-on services to customers. 10 points per 1 GB Reserved RAM (based on average monthly usage) (GB= 1024 MB) Total points capped at 24 GB RAM per virtual machine (see and Operational Details) VMware vcenter Operations Management Suite Enterprise Edition, including vcenter Configuration Manager, vfabric Hyperic, Infrastructure Navigator and vcenter Chargeback Manager VMware vcloud Connector Advanced VMware vsphere Enterprise Plus VMware vcenter Server Standard VMware vcloud Director, which includes vshield for vcloud Director VMware vcloud Networking and Security, which includes VPN, load balancing and high availability firewall features VMware vcloud Usage Meter Support Included VMware Production Level support. If you require support for the vcloud Usage Meter please contact VMware Global Support Services. V S P P P R O D U C T U S A G E G U I D E / 8

9 VMware vcloud Service Provider Bundle Premier Edition The VMware vcloud Service Provider Bundle - Premier Edition provides the key components required to deliver an enterpriseclass Cloud service. The VMware vcloud Service Provider Bundle - Premier Edition is targeted at Service Providers that want to enable enterprises to extend their data centers to the public cloud with agility, compatibility and security in a multi-tenant infrastructure. 7 points per 1 GB Reserved RAM (based on average monthly usage) (GB= 1024 MB) Total points capped at 24 GB RAM per virtual machine (see and Operational Details) VMware vcloud Connector Advanced VMware vsphere Enterprise Plus VMware vcenter Server Standard VMware vcloud Director, which includes vshield for vcloud Director VMware vcloud Networking and Security, which includes VPN, load balancing and High Availability Firewall features VMware vcenter Chargeback Manager VMware vcloud Usage Meter Support Included VMware Production Level support. If you require support for the vcloud Usage Meter, please contact VMware Global Support Services. V S P P P R O D U C T U S A G E G U I D E / 9

10 VMware vcloud Service Provider Bundle Standard Edition The VMware vcloud Service Provider Bundle - Standard Edition provides the key components required to deliver a competitive Cloud service. The VMware vcloud Service Provider Bundle - Standard Edition is designed to enable organizations of all types and sizes to quickly and easily provision public cloud resources, or securely extend their internal virtualized infrastructure into the public cloud, delivering a robust, interoperable and enterprise-class experience. 5 points per 1 GB Reserved RAM (based on average monthly usage) (GB= 1024 MB) Total points capped at 24 GB RAM per virtual machine (see and Operational Details) VMware vsphere Enterprise with vnetwork Distributed Switch enabled (Note: The vsphere edition on installation may display as vsphere Standard with vnetwork Distributed Switch; however, this enables the same features as vsphere Enterprise with vnetwork Distributed Switch.) VMware vcenter Server Standard VMware vcloud Director, which includes vshield for vcloud Director VMware vcenter Chargeback Manager VMware vcloud Usage Meter Support Included VMware Production Level support. If you require support for the vcloud Usage Meter, please contact VMware Global Support Services. V S P P P R O D U C T U S A G E G U I D E / 10

11 VMware vcloud Service Provider Bundles Comparison V S P P P R O D U C T U S A G E G U I D E / 11

12 Other VMware vsphere and VI3 Products Service Providers may install and use the vsphere Products and VI3 Products listed below in multi-tenant environments if necessary. Service Providers are advised that vcloud Director has not been tested and is not supported for the vsphere Products and VI3 Products. All vsphere Products and VI3 Products listed in this Section are charged at the vcloud Service Provider Bundle Premier Edition rate. Therefore, the vsphere Products and VI3 Products listed below can be used in a multi-tenant Cloud in conjunction with vcenter Server Standard and vcenter Chargeback Manager. 7 points per 1 GB Reserved RAM (based on average monthly usage) (GB= 1024 MB) Total points capped at 24 GB RAM per virtual machine (see and Operational Details) VI3 Products VI3 Foundation VI3 Standard VI3 Enterprise vsphere Products vsphere Standard in multi-tenant environment vsphere Advanced vsphere Enterprise Support Included VMware Production Level support. V S P P P R O D U C T U S A G E G U I D E / 12

13 and Operational Details for VMware vcloud Service Provider Bundles and Other Standalone Products The information in this section applies to metering the usage of products and bundles in VSPP. NOTE: This section is a summary of the required information for the vcloud Usage Meter. The complete documentation is available on Partner Central at the following locations: Usage Meter User Guide Usage Meter FAQ Usage Meter Training Videos vcloud Usage Meter is available for download as a free virtual appliance and licenses under VMware s standard End User License Agreement (EULA): Note: Service Providers must be registered users of the My VMware site in order to download the vcloud Usage Meter. Information the vcloud Usage Meter Collects The vcloud Usage Meter collects the following information on an hourly basis: Time at which data is collected Host DNS name Host RAM (physical memory) vsphere license type Virtual machine vcenter name (optional field for Service Providers that is not included in the detailed billing report) Virtual machine host name (optional field for Service Providers that is not included in the detailed billing report) vram (allocated virtual memory) Billing vram (calculation based on reserved virtual memory and memory cap per virtual machine) Virtual machine CPU (count of virtual CPUs) Virtual machine instance UUID (universal unique identifier) Virtual machine location in vsphere inventory A count of Zimbra mailboxes by edition Horizon Workspace disk usage Collected data is stored in the vpostgres database of the virtual appliance itself. How Information is Sent to Aggregators for Billing Purposes Service Providers report to their Aggregators in the agreed to method between them and the Aggregator. Reports generated by the Usage Meter can be sent to Aggregators if requested but are not required to be sent as part of the VSPP Program requirements, Note: All data is due to the Aggregator by the date specified in the Aggregator contract. Service Providers must adhere to reporting requirements that are designated in their Aggregator contract. Additionally, Service Providers must use the vcloud Usage Meter to generate their usage report for billing purposes. Information that is Available in the Customer Report V S P P P R O D U C T U S A G E G U I D E / 13

14 The customer report includes the customer name, vsphere license type, if the usage is billable, and the amount of billed vram including memory cap per virtual machine consumed for the month. In addition to the ability to display details in individual customer records, Service Providers also have the ability to filter existing reports (for example, a Detailed Billing Report, Detailed Usage Report, Customer Summary Report, and License Summary Report) with the following filters: By customer: o o o Names: Filter based on a single customer, multiple customers, or all customers Country: Filter based on a single country, multiple countries, or all countries Postal Code: Filter based on a postal code, multiple postal codes, or all postal codes By license set: Filter based on one or more user-defined license sets By month/year: Filter based on a single month and year as well as the option to provide a range limited to month and year Figure 1. Sample License Summary Report filtered by month/year How To Manage Customer Information In order to prevent an excessive amount of manual data entry, the vcloud Usage Meter enables users to import and export customer lists. Users can also create, read, update, and delete customers and customer relationships to virtual machines with the vcloud Usage Meter. V S P P P R O D U C T U S A G E G U I D E / 14

15 Note: The following italicized sections are applicable only for users of older editions of Usage Meter. Stating with v3.2, Usage Meter calculates this data for Service Providers, so the manual steps described in Italics are not needed How Points Are Calculated on Usage Data (Applicable only when using Usage Meter version older than 3.2) The VMware vcloud Service Provider Bundles are charged as per aggregated reserved RAM usage, and charging is done through a monthly point system where months can have the following number of days: 28-day months = 672 hours 29-day months = 696 hours 30-day months = 720 hours 31-day months = 744 hours The formula for calculating net points is: Net points = (vgb hours X points per 1 GB reserved RAM)/hours per month vgb = Virtual Gigabyte How the Formula Works Points per 1 GB reserved RAM o o o 5 points per 1 GB Reserved RAM for VMware vcloud Service Provider Bundle Standard Edition 7 points per 1 GB Reserved RAM for VMware vcloud Service Provider Bundle Premier Edition 10 points per 1 GB Reserved RAM for VMware vcloud Service Provider Bundle Premier Plus Edition vgb hours are calculated with consideration of floor (minimum value) and ceiling (maximum value) values o o The floor value is equal to a minimum of 50 percent vram reservation. For example, if you set vram reservation below the floor value, to 35%, your usage will be metered at the minimum, viz. 50%. The ceiling value or a 24-GB cap is the maximum value that could be charged. For example, if you are consuming 1 terabyte of vgb hours, then you will only be billed for 24 GB of vgb hours. Example During one 30-day calendar month, a Service Provider uses the vcloud Service Provider Bundle Premier Edition to configure her virtual machine with 16 vgb for 15 days and 48 vgb for the remaining 15 days. The reservation level for the virtual machine is set at 75 percent for the entire month. 15 days x 24 hours x 16 vgb x 0.75 = 4,320 vgb hours 15 days x 24 hours x 24 vgb (48 vgb x 0.75 but capped at 24GB) = 8,640 vgb hours Total vgb hours = 12,960 vgb hours Total points = 12,960 vgb hours 720 hours/month x 7 points (for Premier) = 126 points The Service Provider must report the usage data provided by the vcloud Usage Meter each month to his or her Aggregator. At the individual product level, the amount reported can be rounded down to the nearest whole number. Steps for Calculating Net Points (Applicable only when using Usage Meter version older than 3.2) To calculate net points based on your usage data, you will use the License Summary Report and possibly the Product Report. The License Summary Report screen is shown in Figure 2: V S P P P R O D U C T U S A G E G U I D E / 15

16 Figure 2. License Summary Report Figure 3 shows the Product Report screen: Figure 3. Product Report V S P P P R O D U C T U S A G E G U I D E / 16

17 Follow the steps in this table to calculate what needs to be reported. This is applicable only for Usage Meter version older than 3.2. For Usage Meter 3.2 and later, use the Monthly Product Report instead. To report on VMware vcloud Service Provider Bundle Standard Edition VMware vcloud Service Provider Bundle Premier Edition Add-on Products VMware vcloud Service Provider Bundle Premier Plus Edition VMware Infrastructure 3 and individual components of the Service Provider Bundles without standalone pricing. Steps 1. Run the License Summary Report. 2. Capture the total usage for vsphere Enterprise. 3. Apply the formula (5 points per GB reserved vram). 1. Run the License Summary Report. 2. Capture the total usage for vsphere Enterprise Plus. 3. Apply the formula (7 points per GB reserved vram). 1. Run the Product Report. 2. Capture the total usage mapped to vcenter Servers under management. 1. Run the License Summary Report. 2. Capture the total usage for vsphere Enterprise Plus. 3. Apply the formula (7 points per GB reserved vram) for vsphere Enterprise Plus. 4. Run the Product Report. 5. Capture the total usage for vcenter Operation Manager. 6. Apply the formula (3 points per GB reserved vram) for vcenter Operations Manager. 7. Add points from steps 3 and 6 for the total to be reported. 1. Run the License Summary Report. 2. Capture the total usage for the License Server. 3. Apply the formula (7 points per GB reserved vram) regardless of the bundle in use. VMware Products Reported in the Usage Meter The vcloud Usage Meter reports on the following products: VMware vcloud Service Provider Bundles: VMware vsphere Enterprise VMware vsphere Enterprise Plus VMware vcloud Director VMware vcenter Server VMware vcenter Operations Manager VMware Site Recovery Manager VMware Horizon Workspace Zimbra Collaboration Server Standard Edition only All editions other than Standard All editions All editions Premier Plus Edition only All editions When Usage Meter 3.2 or later is Required to Install and Use All Service Providers who are using the VMware Service Provider Bundle Premier Plus Edition are required to use vcloud Usage Meter 3.2 or later. We recommend that all Service Providers install version 3.2 or later of the vcloud Usage Meter to take advantage of customer reporting. At a minimum, Service Providers should be using version 3.2 which automates the monthly usage metering Version can be upgraded to version only. Usage data from versions 1 and 2.x cannot be uploaded into the new version of the tool. VMware recommends that Service Providers install version 3.2 at the end of the current billing month. What You Need to Do With Usage Data Stored in the vcloud Usage Meter 1.0.x or 2.x.x Service Providers are required to keep usage data collected by the vcloud Usage Meter for a minimum period of three years. It is highly recommended that Service Providers currently using the vcloud Usage Meter 1.0.x or 2.x.x should maintain exports of their monthly reports until the retention period has expired or migrate their usage data by performing sequential updates (from 1.x to 2.x to and so on) until they reach the latest version. V S P P P R O D U C T U S A G E G U I D E / 17

18 vcloud Usage Meter Upgrade Requirements Usage Meter supports upgrade from version only. Recommend backing up appliance before upgrade Remove password from configuration to allow for new encryption in version 3.0 virtual appliance Upgrade files from previous versions available on download site: Who to Contact for Technical Issues For technical issues, please refer to the vcloud Usage Meter Community page at For further technical assistance, please contact VMware Global Support Services at A current vsphere or vcloud entitlement is required in order to receive support on the vcloud Usage Meter. V S P P P R O D U C T U S A G E G U I D E / 18

19 VMware vcloud Connecter Advanced vcloud Connector helps Service Providers seamlessly manage their customers across the entire cloud environment. Service Providers can experience a comprehensive operations center for their cloud environment. With the advanced edition, the logical boundaries of their customer s data center are extended to the Service Provider s cloud, and the Service Provider can manage a single content catalog across the entire cloud environment. Included in the Premier Plus and Premier Bundles vcloud Connector Advanced vcloud Connector Advanced is included in the Premier Plus and Premier Bundles at no extra points. Support Limitations None V S P P P R O D U C T U S A G E G U I D E / 19

20 VMware vcenter Operations Management Suite Standard Edition VMware vcenter Operations Management Suite enables service providers to get greater visibility and actionable intelligence to proactively ensure service levels, optimum resource usage, and configuration compliance in dynamic virtual and cloud environments. The Standard Edition is applicable for service providers who want to anticipate performance bottlenecks, optimize capacity consumption, and enable vsphere infrastructure health with patented, self-learning analytics, intuitive operations dashboards, and actionable recommendations. 2.5 points per managed virtual machine or OSI per month OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vcenter Operations Manager As vcenter Operations Management Suite Standard Edition does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vcenter Operations Management Suite Standard Edition. vcenter Operations Management Suite Standard Edition reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vcenter Operations Management Suite Standard Edition Support Included V S P P P R O D U C T U S A G E G U I D E / 20

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