Topic: Everest Group s PEAK Matrix TM for Banking AO Service Providers

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1 Topic: Everest Group s PEAK Matrix TM for Banking AO Service Providers Focus on Wipro August 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Wipro

2 Background and scope of the research Background of the research Strained revenue growth, low interest rates, rise of the digital consumers, and growing pressure of regulatory compliance continued to adversely affect the profitability of banks in This has forced global banks to rethink and reinvent their business models as well as technological priorities. As a result, 2013 saw strong return of the discretionary spend led by investments in development of specific applications for regulatory compliance, risk management, channel-specific initiatives (social, mobile, etc.), and customer analytics Consequently, the service provider competitive landscape is also intensifying as service providers continue to ramp up their capabilities, invest in innovative technologies, form alliances, and acquire strategic targets to address the growing and complex technology needs of banks and financial institutions Everest Group has assessed the capability of 28 AO service providers specific to the global banking sector and has mapped them on Everest Group Performance Experience Ability Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to a provider s capability and market success. Additionally, Everest Group has also profiled the capabilities of these 28 service providers in detail including a comprehensive picture of their service suite, scale of operations, domain investments, delivery locations, and buyer satisfaction specific to banking AO services This document focuses on Wipro s banking AO experience and includes: Overview of the banking AO service provider landscape Everest Group s assessment of Wipro s delivery capability and market success on PEAK matrix Detailed banking AO profile for Wipro 2

3 Everest Group s banking AO service provider landscape focuses on large annuity contracts for IT application services signed by major banking buyers Banking Retail financial services (B2C 1 ) Retail banking Lending Cards Commercial banking (B2B 2 ) Capital markets BFSI Investment banking Asset management Custody and funds administration Brokerage Others 3 Insurance Life and pensions Property and casualty Others NOT EXHAUSTIVE Focus of report Services industry IT Infrastructure Outsourcing (IO) IT Application Outsourcing (AO) Business Process Outsourcing (BPO) Consulting Traditional IO Remote Infrastructure Management (RIM) Infrastructure Management Services (IMS) Cloud Applications development Applications maintenance Independent testing Package implementation ERP services Business intelligence / data warehousing BFSI-specific BPO HRO FAO PO Contact center Knowledge services IT strategy / operations consulting Business consulting Infrastructure consulting Infrastructure rollouts This report analyzes capabilities of service providers for IT application outsourcing in the banking subvertical with a focus on large (TCV > US$25 million), annuity-based multi-year (>3 years) relationships 1 Business-to-consumer relationships 2 Business-to-business relationships 3 Includes other capital markets functions such as structured finance, treasury, FX, and horizontal functions including risk management 3

4 From a landscape of 50+ service providers, Everest Group assessed 28 providers for their capabilities in banking AO Service provider outreach (partial list) Service providers assessed 1 Criteria for inclusion in the assessment Success in large banking AO relationships, i.e., Over US$25 million TCV Over three-year relationship duration Active as of December 31, 2013 Everest Group experience and RFI response 1 Assessment based on: RFIs submitted by service providers 1 Everest Group Transactions Intelligence database Service provider disclosures and interviews Everest Group s interaction with banking buyers 1 Assessment for Accenture, Capgemini, CSC, HP, and IBM excludes service provider inputs and is based on Everest Group s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group s interactions with banking buyers 4

5 Market success The service providers assessed in this study can be classified into four distinct categories Global majors Offshore majors Regional players Tier-2 Indian providers PEAK Matrix assessment dimensions Everest Group PEAK Matrix Major Contenders Leaders 6 Emerging Players Delivery capability Scale Scope Domain investments Delivery footprint 5 Buyer satisfaction These service providers cumulatively represent over 80% of the global large-sized banking AO transactions 1 1 Contracts that have a TCV of more than US$25 million and are active as of December

6 25 th percentile Market success 75 th percentile Wipro is positioned as a Leader and a Star Performer on Everest Group PEAK Matrix for banking AO Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for large banking AO relationships 1 High Low Hexaware Emerging Players Low Major Contenders Endava L&T Infotech Tech Mahindra CSC Softtek Luxoft Unisys Mindtree EPAM CGI Capgemini Attra Infotech 25 th percentile Virtusa igate ITC Infotech Syntel HP HCL MphasiS Polaris Dell Services 75 th percentile Leaders IBM Cognizant Wipro Infosys Accenture TCS Banking AO delivery capability (Scale, scope, domain investments, delivery footprint, and buyer satisfaction) High Leaders Major Contenders Emerging Players Star Performers 1 PEAK Matrix specific to large (>US$25 million TCV), multi-year (>3 years) application outsourcing relationships for the banking sector (retail banking, wholesale banking, credit cards, loans, and mortgages); excludes capital markets and insurance Note: Assessment for Accenture, Capgemini, CSC, HP, and IBM excludes service provider inputs and is based on Everest Group s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group s interactions with banking buyers 6

7 Wipro Banking ITO profile (page 1 of 11) Corporate and BFSI overview >US$500 million US$ million <US$100 million Company description: Wipro Ltd. is a global IT services company providing a range of IT application and infrastructure services, product engineering, technology integration, and consulting solutions. The company also offers business process services through a separate unit Wipro BPO. In November 2012, Wipro Ltd. announced demerger of its consumer care & lighting, infrastructure engineering, and medical diagnostic product & services business into a separate company Headquarters: Bangalore, India Website: Geographical mix FY 2014; US$ million APAC and other emerging markets Europe 9% 12% 29% 50% Service mix FY 2014; US$ million 100% = 6, % = 6,618 Analytics & India & information mgmt. Middle East Americas Product engineering 8% 7% BPO 9% ADM 20% 25% 32% Business application services Global infrastructure services Scale of BFSI subverticals Banking Capital markets Insurance Key financial parameters Revenue in US$ million Revenue 1 from the BFSI vertical Revenue 1 from other verticals Operating margin 20.9% 20.7% 22.6% 5,921 6,218 6,618 1,599 1,654 1,760 4,322 4,564 4,858 FY 2012 FY 2013 FY 2014 Services offered for the BFSI vertical: ADM, testing, solutions for cards, payments, lending and multi-channel implementation, core banking transformation, M&A integration services, risk and compliance services, solutions for investment banking, wealth management, and insurance Major BFSI clients: Citigroup, Credit Suisse, Franklin Templeton, Friends Provident, Prudential Financial, Central Bank of India, and Canara Bank 1 FY ends on March 31; numbers may not sum up due to rounding 7

8 Wipro Banking ITO profile (page 2 of 11) Banking AO overview Banking AO revenue US$ million Geographical mix CY 2013; Revenue in US$ million 100% = MEA (1-10%) South America (<5%) Asia Pacific 10-20% 40-50% North America CY 2011 CY 2012 CY 2013 Europe 30-40% Banking AO Number of FTEs Service mix CY 2013; Number of FTEs 100% = 20,000-21,000 11,000-12,000 16,000-17,000 20,000-21,000 Commercial banking 5-15% Lending 15-25% 35-45% Retail CY 2011 CY 2012 CY % Credit cards 8

9 Market success 25 th percentile 75 th percentile Wipro Banking ITO profile (page 3 of 11) Banking ITO capability assessment and market success Headline assessment Wipro s engagement flexibility, strong account management and investments in developing relevant banking AO expertise resulted in disproportionate growth in deal activity and revenues as it moved into the Leaders quadrant and achieved a Star Performer rating Everest Group PEAK Matrix for banking AO High Major Contenders 75 th percentile Leaders Wipro PEAK Matrix dimensions assessment Dimension Rating Remarks Market success Scale High Low Successful in executing large-sized banking AO deals with active ACV of ~US$800 million Major banking AO clients: Citigroup and Central Bank of India Relatively smaller BFSI practice among offshore majors; derives less than 30% of its revenue from BFSI Added more than five banking AO clients in 2013 to reach a total of 60 active banking AO clients Success dashboard 1 Banking lines of business Retail banking Commercial banking Market share By active ACV Low Low Emerging Players 25 th percentile Cards Lending 12% 3% High Banking AO delivery capability (Scale, scope, domain investments, delivery footprint, and buyer satisfaction) High Medium Low Geographic scope North America Latin America By number of contracts EMEA APAC Scope Domain investments Delivery footprint Buyer satisfaction 2 Well-developed capabilities to serve across the AO spectrum; ~65% of revenue is from large annuity deals Launched Opera Wealth Management platform in 2013 Alliances in the banking space include CD Group, Alaric, Bottomline Technologies, Nucleus, Volante, D+H, and Temenos Acquired Opus and Opera Solutions in 2013 Strong delivery network with more than five delivery centers in India High offshore leverage of more than 95% with nearly all the banking AO FTEs based in India Significant scale and strong capabilities for banking AO Flexible approach and strong account management Scope for improvement in managing / setting realistic expectations on certain engagements (tendency to overcommit) 1 Market success for large-sized deals; assessment relative across service providers 2 Based on banking AO deal renewal trends assessed through Everest Group s proprietary Transaction Intelligence database and market interactions 9

10 Wipro Banking ITO profile (page 4 of 11) AO domain investments Proprietary solutions (representative list) Line of business Solutions Banking Finnext: Wipro s non-linear initiative to create accelerators and solutions for banking aspects such as payments, channels, lending, cards, and enterprise banking Gallagher solutions: Lending solution that comprises loan origination platform, hosted version, loan modification, etc. Various modules of Gallagher solutions include: NetOxygen Loan Origination Solutions (LOS) technology in enterprise and cloud versions Enterprise mobile origination for ipad Loan modification technology Product & Pricing Engine (PPE) LendCycle Fulfillment for lenders and servicers LendCycle Fulfillment Plus Integrated technology platform Domestic and global mortgage delivery locations Enterprise application development toolkit Customer Acquisition Management Solution: Launched in 2012, it is a SmartMobile-based, multi-product sales advisory and account opening solution for assisted channels such as branch and mobile sales force e-bam: Corporate bank account management tool launched in 2011 Smart Mobile Banking (SMB) : Launched in 2011, this is a banking application for small and medium businesses (SMBs) that offers SMB-specific functions, such as workflow and payroll management, in addition to conventional banking functions such as viewing relationship summary and creating fund transfers High Performance computing (HPC)-based stress testing accelerator launched in 2012 Tool for regulatory reporting and compliance monitoring launched in 2011 PayCenter: Centralized payments tool 10

11 Wipro Banking ITO profile (page 5 of 11) AO domain investments Proprietary solutions (representative list) Line of business Solutions Banking Wipro Opera Wealth Management: Opera s Wealth Management platform that leverages big data to create actionable business insights (launched in 2013) Regulatory Reporting and Compliance Monitoring Platform: Centralized employee and central data repository-based regulatory reporting engine (launched in 2012) Payments Process Resilience and Remediation Methodology: Methodology to assess bank s payments infrastructure and identify operational and architectural improvement opportunities (launched in 2012) Wipro Payments Hub Solution: Solution enables banks to handle growing electronic payments volumes, support real-time payments, and meet evolving compliance requirements (launched in 2012) Wipro Alternate Payment Channel Solutions: Solution for alternate payment channels such as NFC and Bill Pay on mobile (launched in 2012) Wipro Real-Time Payments Solutions: Launched in 2012 Cards processing solution: Launched in 2012 Customer onboarding & analytics, and merchant acquisition & analytics solutions launched for cards in 2012 Wipro emo Mortgage Origination Platform for Mobile: (launched in 2012) Wipro SWIFT compliance solution: Quality Assurance (QA) solution for SWIFT compliance (launched in 2012) Model-Based Testing for Banks (launched in 2012) Wipro Business Process Simplification Reference Model for Banks (launched in 2012) FATCA Solution for Banks (launched in 2012) Legal Entity Identifier for Banks (launched in 2012) M&A Integration Solution for Banks (launched in 2012) 11

12 Wipro Banking ITO profile (page 6 of 11) AO domain investments Proprietary solutions (representative list) Line of business Solutions Banking Legacy Modernization for Banks (launched in 2012) Financial Planning platform for Banks (launched in 2012) Wipro Trade Finance Solution (launched in 2012) Reference Architecture for Banks (launched in 2012) Risk Data Aggregation (BCBS) for Banks (launched in 2012) Risk and Compliance Testing for Banks (launched in 2012) Basel II/III solution for Banks (launched in 2012) Risk Modeling and Analytics for Banks (launched in 2012) Compliance Transformation solution for Banks (launched in 2012) Cyber Risk Management Solution for Banks (launched in 2012) Banking Infrastructure Assessment Methodologies per unit / cost analysis (launched in 2012) ServiceNXT (launched in 2012) DC Consolidation for Banks (launched in 2012) Cyber Security Solution for Banks (launched in 2012) 12

13 Wipro Banking ITO profile (page 7 of 11) AO domain investments Acquisitions (representative list) Target Date Capabilities added Opus (United States) 2013 Acquisition expands Wipro s capability in the high-end mortgage BPO segment, while bringing capability for a platform-based risk management offering Opera Solutions (United States) Promax Applications Group (Australia) Citi Technology Services (India) Gallagher Solutions (United States) 2013 Wipro has acquired minority stake in Opera Solutions, which has enhanced Wipro s capabilities for predictive big data analytics 2012 The acquisition strengthened Wipro s capabilities in management, analytics, and optimization of trade promotions across various industries including financial services 2008 Expanded Wipro s account penetration in Citigroup by enabling Wipro to provide ADM and infrastructure services for Citigroup 2008 Expanded Wipro s mortgage solutions portfolio through the acquisition of Gallagher s NetOxygen mortgage origination application and strengthened Wipro s presence among major banking clients across United States and Australia Mpower (United States) 2005 Expanded Wipro s capabilities in payments processing for credit cards Key alliances (representative list) Alliance partner ServiceNow Kony Purpose of alliance Partnered with ServiceNow in 2012 to launch an integrated IT service management solution Formed alliance in 2011 for mobility solutions; alliance offers an integrated portfolio of mobile application technology and services to enterprise customers 13

14 Wipro Banking ITO profile (page 8 of 11) AO domain investments Key alliances (representative list) (continued) Alliance partner Purpose of alliance CD Group Strategic alliance for risk management solutions formed in 2011 Alaric Strategic alliance for ATM management solutions launched in 2011 Bottomline Technologies Nucleus Volante Technologies D+H Temenos SmartStream Technology alliances (Several) Oracle FLEXCUBE, Temenos T24, SAP IS Banking, and Misys Strategic agreement for front-office payment and invoice automation software Alliance with the Indian banking technology product vendor, Nucleus that offers Finone lending solution Provides an integrated environment for financial message transformation and validation services Alliance with the Canadian banking technology product vendor, D+H that offers platforms in the areas of mortgages, student lending, and commercial lending Alliance to deliver core banking on an Application Service Provider (ASP) model to the European banks Alliance for Transaction Lifecycle Management (TLM) and reconciliations Partnerships in BFSI and other industry verticals with Computer Associates, Getronics, Informatica, Interwoven, PegaSystems, Progress, Siebel, Systar, Sterling Commerce, SWIFT, and TIBCO General enterprise-level alliances with vendors, such as EMC, HP, IBM, Microsoft, Oracle, Sun, SAS, and SAP, for solutions across BFSI and other industry verticals Alliance for core banking solutions 14

15 Wipro Banking ITO profile (page 9 of 11) Banking ITO transactions activity NOT EXHAUSTIVE Recent transaction activity 1 Buyer s name Announcement date TCV estimate (US$ million) Duration (years) AO/IO/both Contract details and services Unknown Client October 2013 N/A N/A AO Preferred partner to provide application development, support, and testing services across multiple lines of business Citigroup June Both ADM and infrastructure services for Citigroup's global operations Emirates NBD March 2013 N/A 3 IO End-to-end service transition and transformational services to maintain IT systems through a managed service framework NABARD July 2012 N/A 5 AO Implementation of core banking solutions for five cooperative banks Unknown client July 2011 N/A N/A AO Modernization of core banking platform and application development and maintenance for retail banking business United Bank of India May 2011 N/A N/A AO Deployment of a wide area network optimization solution 1 Publicly-announced banking ITO transactions during 2010 to 2014, Transaction Intelligence database 15

16 Wipro Banking ITO profile (page 10 of 11) Banking ITO transactions activity NOT EXHAUSTIVE Recent transaction activity 1 Buyer s name Announcement date TCV estimate (US$ million) Duration (years) AO/IO/both Contract details and services Canara Bank March Both Implementation of a core banking solution across 900 branches of sponsored regional rural banks across Karnataka, Kerala, and Uttar Pradesh. Agreement also covers provision of managed IT infrastructure services Janalakshmi Financial Services Central Bank of India November 2010 N/A N/A AO Implementation of a cloud customer relationship management solution September Both Implementation of Finacle core banking solution across 2,000 sites of seven sponsored rural banks, along with the provision of Internet banking and mobile banking services. The agreement also covers end-to-end outsourcing of IT infrastructure UCO Bank August Both Implementation of a core banking solution across 803 branches of five sponsored rural banks, along with the provision of managed datacenter and network services Punjab & Sind Bank February Both Implementation and management of the Finacle core banking platform, systems integration, and enterprise applications 1 Publicly-announced banking ITO transactions during 2010 to 2014, Transaction Intelligence database 16

17 Wipro Banking ITO profile (page 11 of 11) Key offshore AO delivery locations NOT EXHAUSTIVE Confirmed location for banking AO 500-1,000 AO FTEs >5,000 AO FTEs AO FTEs 1,000-5,000 AO FTEs <100 AO FTEs Poland China India Singapore South Africa Argentina Note: FTE strength represents the total number of AO FTEs across different industries for the particular country 17

18 Appendix 18

19 Market success 25 th percentile 75 th percentile Everest Group Performance Experience Ability Knowledge (PEAK) Matrix classifies service providers into Leaders, Major Contenders, and Emerging Players Everest Group Performance Experience Ability Knowledge (PEAK) Matrix High Major Contenders 2 nd or 3 rd quartile performance across market success and capability 75 th percentile Leaders Top quartile performance across market success and capability Emerging Players 4 th quartile performance across market success and capability Low Low 25 th percentile Delivery capability High 19

20 Market success Dimensions of service providers capability and market success underlying the PEAK Matrix Everest Group PEAK Matrix ACV of large active AO deals Major Contenders Leaders Number of large, active AO deals Emerging Players Delivery capability Scale Scope Domain investments Delivery footprint Buyer satisfaction Total company revenue Vertical-specific AO FTEs Lines of Business (LoB) served AO subfunctions Geographies served Proprietary solutions Certifications M&A and alliances Onshore, nearshore, and offshore capabilities Number of delivery centers and regions covered Customer experiences with service providers for vertical-specific AO services Client renewal activity 20

21 FAQs Does the PEAK Matrix assessment incorporate any subjective criteria? Everest Group s PEAK Matrix assessment adopts an objective and fact-based approach (leveraging service provider RFIs and Everest Group s proprietary databases containing providers deals and operational capability information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction, and provider briefings Is being a Major Contender or Emerging Player on the PEAK Matrix, an unfavorable outcome? No. PEAK Matrix highlights and positions only the best-in-class service providers in a particular functional/vertical services area. There are a number of providers from the broader universe that are assessed and do not make it to the PEAK Matrix at all. Therefore, being represented on the PEAK Matrix is itself a favorable recognition What other aspects of PEAK Matrix assessment are relevant to buyers and providers besides the PEAK Matrix position? PEAK Matrix position is only one aspect of Everest Group s overall assessment. In addition to assigning a Leader, Major Contender or Emerging Player title, Everest Group highlights the distinctive capabilities and unique attributes of all the PEAK Matrix providers assessed in its report. The detailed metric level assessment and associated commentary is helpful for buyers in selecting particular providers for their specific requirements. It also helps providers showcase their strengths in specific areas 21

22 At a glance With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories Dallas (Headquarters) New York Toronto London Delhi Stay connected Websites Blogs

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