1 JENNIINA HALKOAHO Identity-Related Media Consumption A Focus on Consumers' Relationships with Their Favorite TV Programs ACTA WASAENSIA NO 261 BUSINESS ADMINISTRATION 106 MARKETING UNIVERSITAS WASAENSIS 2012
2 Reviewers Professor Outi Uusitalo Jyväskylä University School of Business and Economics P.O. Box 35 FI University of Jyväskylä Finland Professor Agneta Marell Umeå University Umeå School of Business SE Umeå Sweden
3 III Julkaisija Julkaisuajankohta Vaasan yliopisto Toukokuu 2012 Tekijä(t) Julkaisun tyyppi Jenniina Halkoaho Monografia Julkaisusarjan nimi, osan numero Acta Wasaensia, 261 Yhteystiedot ISBN Vaasan yliopisto Markkinoinnin yksikkö PL VAASA ISSN , Sivumäärä Kieli 271 englanti Julkaisun nimike Identiteettiä rakentava median kuluttaminen Tarkastelussa kuluttajien suhteet suosikkitelevisio-ohjelmiinsa Tiivistelmä Mediat nousevat nyky-yhteiskunnassamme merkittävään roolin niin yksittäisinä kulutuksen kohteina kuin vaikutusvaltaisina kulttuurisina instituutioina. Tässä kulutustutkimuksen alaan sijoittuvassa tutkimuksessa tarkastellaan medioiden kuluttamista symbolisesta, erityisesti kuluttajan identiteetin rakentumisen näkökulmasta. Mediasisältöjä lähestytään tuotteina ja palveluina, joita kuluttajat voivat ostaa ja käyttää. Työn tarkoituksena on valaista kysymystä siitä, miten televisio-ohjelmat ja kuluttajan identiteetin rakentuminen ovat yhteydessä toisiinsa. Tutkielmassa pyritään tunnistamaan ja analysoimaan, millä tavoin kuluttajat hyödyntävät mediatuotteita rakentaessaan identiteettiään ja käsitystä itsestään, ympäröivistä ihmisistä sekä sosiaalisista suhteistaan. Työn ensimmäisenä tavoitteena on selvittää, millaista medioiden symbolinen kuluttaminen on ilmiötasolla. Tätä ymmärrystä rakennetaan opiskelijoiden keskuudessa laadullisin menetelmin toteutetun esitutkimuksen myötä. Esitutkimuksen myötä piirtyy kuva monivivahteisesta median kuluttamisesta, jonka symbolisia merkityksiä rakentava luonne näyttäytyy selvänä, joskin implisiittisenä ominaisuutena. Työn toisena tavoitteena on analysoida, miten kuluttajan suhde televisio-ohjelmaan rakentuu käsitteellisesti. Saadun esiymmärryksen ja kirjallisuuskatsauksen myötä tutkimusasetelma tarkennetaan koskemaan muodostuneen kulutussuhteen intensiivisyyttä, lujuutta ja luonnetta. Käsitteellistä mallinnusta koetellaan myös empiirisesti televisionkatsojien keskuudesta kvantitatiivisesti kerätyllä Internet-kyselyaineistolla. Työn kolmantena tavoitteena on analysoida miten televisio-ohjelmien kuluttaminen ilmenee käytännössä, eli miten ja missä määrin televisio-ohjelmat toimivat resursseina kuluttajien identiteetin rakentamisessa. Edellä mainittuun kyselyaineistoon perustuva analyysi osoittaa, että kuluttajien välillä on selkeitä eroja suhteessa suosikkiohjelman saamaan rooliin omassa arjessa ja minäkäsityksessä. Tässä yhteydessä televisioohjelmien genrekohtaiset erot selittävinä tekijöinä saavat kuitenkin vain osittaista tukea, kun taas vastaajan ikä näyttäytyy merkittävänä tekijänä. Asiasanat Media, kuluttaminen, identiteetti, suhde televisio-ohjelmaan
5 V Publisher Date of publication Vaasan yliopisto May 2012 Author(s) Type of publication Jenniina Halkoaho Monograph Name and number of series Acta Wasaensia, 261 Contact information ISBN University of Vaasa Department of Marketing P.O. Box ISSN , FI VAASA Number of Language FINLAND pages 271 English Title of publication Identity-Related Media Consumption A Focus on Consumers Relationships with Their Favorite TV Programs Abstract Different media vehicles hold a significant role in our contemporary society as important objects of consumption and influential cultural institutions. The field of the study is consumer research and it investigates media consumption from a symbolic perspective as an identity constructing activity. Media contents are approached as products and services that consumers can buy and use. The purpose of this study is to uncover how consumption of television programs and identity construction are connected. In other words, purpose is to investigate different ways in which consumers make use of television programs to construct their identities as well as make sense of their selves, others and social relations in their everyday lives. The first research aim is to understand the phenomenon of symbolic consumption of media products. This understanding is gained along with a pre-study phase with qualitative methodology and a focus on university students. Based on the pre-study it can be outlined that media consumption is a multifaceted phenomenon, of which symbolic nature is unquestionable, yet fairly implicit. The second research aim is to construct a comprehensive conceptual model of identityrelated consumption of TV programs and to test its validity with empirical data. Based on pre-understanding and literature review, conceptual framework is constructed based on a relationship perspective with a focus on intensity, strength and nature of consumer-media relationships. This conceptual model is tested against quantitative, online survey data. The third research aim taps into specifying how and to what extent consumers use TV programs as resources for their identity construction in practice. This investigation deploys the same above-mentioned data source and reveals that there are clear differences between consumers in their relationships with favorite TV programs. In this connection, program genre -based explanation for the differences receives only a partial support, whereas age of the respondent seems to make a significant difference. Keywords Media, consumption, identity, relationship with a television program
7 VII ACKNOWLEDGEMENTS Now, when this journey of a doctoral candidate is approaching its end, I look back and ask: has it been worth travelling? How has the road been, and what kind of sceneries and travelling companion has it offered me along the way? I have navigated through several crossroads, confusing roundabouts, and faced some uphill struggles every once in a while. I have also had a chance to take some exciting bypaths to the conferences, and listen to the words of wisdom from the more experienced ones. However, mostly I have been forced to sit tight in my office room and think over my steps. Although I like running fast, I was advised not to rush and therefore miss all the lessons to be learned on this road. Luckily, I have not been wandering alone, but I have been blessed with strong encouragement and support right from the beginning. First, I would like to thank my supervisor, Professor Pirjo Laaksonen for keeping me on track with her invaluable guidance and full-hearted believe in me. I am also grateful to the official pre-examiners of the thesis, Professor Agneta Marell from Umeå University and Professor Outi Uusitalo from University of Jyväskylä for devoting some of their precious time for my manuscript and giving insightful comments to it. In addition, I wish to thank other academic members in Finland and abroad for their valuable comments and tuition in different phases of my research. I am grateful for my dear colleagues (in present and back in time) at the Department of Marketing. I have been in a truly great company! You have made this trip bearable in bad times and enjoyable at its best. Especially I wish to thank Professor Martti Laaksonen for understanding my goals in life as well as challenging me with his intellects and Professor Jorma Larimo for his thoughtful touch at the Department. I have been privileged to receive financial support from many instances. I wish to thank University of Vaasa, Finnish Cultural Foundation, The Finnish Graduate School of Marketing FINNMARK, Graphic Industry Research Foundation, Finnish Foundation for Economic and Techonoloy Sciences KAUTE, Jenny and Antti Wihuri Foundation, Wihuri Foundation, Markus Wallenberg Foundation, and the Foundation for Economic Education. Also I would like to thank Anssi Kiviranta for the possibility to conduct data gathering via Telkku.com. I have come quite far, but not that far I would have forgotten the most important my dearest ones who have cared for me and put up with me. Thank you for reminding me about the joys in life other than research. I want to dedicate this book to my dear parents, Sirpa and Markus, and my sweet sister, Johanna. Finally, Jukka. Without you I would be quite lost. Thank you for sharing this trip with me.
8 VIII I see trees of green, red roses too I see them bloom for me and you And I think to myself what a wonderful world. I see skies of blue and clouds of white The bright blessed day, the dark sacred night And I think to myself what a wonderful world. ~ Louis Armstrong lyrics Vaasa, May 2012 Jenniina Halkoaho
9 IX Contents ACKNOWLEDGEMENTS... VII 1 INTRODUCTION TO SYMBOLIC CONSUMPTION OF MEDIA PRODUCTS Research setting and objectives Purpose of the study Positioning the study within marketing field The philosophical foundation and research approach for the study Conceptions of identity within the field of consumer research Different scopes of identity from personality traits to social identity Narrative construction of identity Goal-oriented identity projects Connections of identity, lifestyle, and taste Construction of identities through media consumption Consumption of television programs Media environment and the production of television programs Reciprocal interactionism in consumer behavior Reciprocal interactionism in the field of media consumption Outlines for the study of identity-related media consumption QUALITATIVE PRE-STUDY PHASE EXPLORING THE SYMBOLIC NATURE OF MEDIA CONSUMPTION Methods of data gathering and analysis in the pre-study phase Narratives of media consumption Diaries as background data for interviews and vignettes Theme interviews with projective techniques Findings from the narratives of media consumption Having: Media consumption as different taste preferences Doing: Media consumption as indicator of different lifestyles Being: Media consumption as realization of different life themes and life-/identity projects Findings from the vignettes Andrew s vignette Kathy s vignette Thomas vignette Ann s vignette Additional findings from the interview data Analysis of self-associations with media products What makes an average, good, or bad media consumer?... 72
10 X 2.5 Summary of the pre-study on symbolic meanings attached to media consumption Value of the narrative data Value of the vignette data Value of the interview data THEORETICAL FRAMEWORK FOR IDENTITY-RELATED CONSUMPTION OF TELEVISION PROGRAMS A motivational perspective on the consumption of TV programs Uses and gratifications research Social uses of mass media Instrumental value of television programs for identity An interpretive perspective on the consumption of TV programs Reception studies Interpretive strategies consumers apply to form relationships with television programs The practice perspective on the consumption of TV programs Studies on fandom The media practice model of identity construction The relationship perspective on the consumption of TV programs The self-connection with a television program Attachment and emotional attachment to a television program Audience connectedness Choice of theoretical perspective Key concepts of the study Concepts related to cognitive beliefs and evaluative judgments Concepts related to behavioral ties Concepts related to psychological and affective ties Development of theoretical framework and propositions RESEARCH DESIGN AND METHODOLOGY IN THE MAIN STUDY PHASE Online survey on favorite television programs Self-connection scale Attachment scale Connectedness scale A method for examining the nature of self-identification Application of twenty statements test in the survey Analysis of self-identification statements A method for examining the social-identification among television viewers Descriptions of the survey respondents and their favorite programs
11 XI 5 ANALYSIS OF THE CONCEPTUAL PROPERTIES OF IDENTITY- RELATED CONSUMER-PROGRAM RELATIONSHIPS Correlations and discrimination power of the scales Principal component analysis of the connectedness variables Principal components of the attachment variables Principal components analysis of the self-connection variables A Structural model of self-identification in consumer-program relationships Model fit compared to other possible models Validity of the model across several groups Conclusions about the conceptual structure THE EMPIRICAL NATURE OF CONSUMER-PROGRAM RELATIONSHIPS The key facets in consumer-program relationships The nature of the psychological bond with the program The nature of the behavioral bond with the program The nature of the cognitive bond with the program The connection between identity-bond with a program and being hooked on watching it Use of television programs as resources for identity Do younger viewers have stronger identity-bonds with their favorite programs than older viewers? Does the genre of the program affect the nature of consumer-program relationship? Does the orientation of self-identification affect the nature of consumer-program relationship? Does the similarity with other viewers of the program intensify viewer s identity-bond with the program? Profiling respondents based on their relationship with a program K-means cluster analysis Cluster solution Profiles of the cluster members Summary of the findings on the empirical nature of consumer-program relationships CONCLUSIONS AND DISCUSSION Theoretical contribution of the study Methodological advances of the study Managerial and practical implications of the study Evaluation of validity and reliability Construct validity Content validity External validity and reliability Limitations of the study and suggestions for further research
12 XII REFERENCES APPENDICES Figures Figure 1. A continuum of different orientations in self-identification Figure 2. A hierarchical model of consumer goals (Huffman et al. 2000) Figure 3. Recognizing the connection of identity and lifestyle Figure 4. Main elements and subsystems in consumer behavior according to Rajaniemi and Laaksonen (1989) Figure 5. A structure of reciprocal interactions in media consumption Figure 6. Logic for studying the phenomenon of identity-related media consumption (modified from McKennell 1974: 9 11) Figure 7. Structure of the thesis Figure 8. Research tasks in the pre-study phase Figure 9. Poles of media consumption styles Figure 10. A vignette describing Andrew s week of media consumption Figure 11. Figure 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. Figure 19. Andrew s levels of having, doing and being according to what others think of him based on his media consumption Kathy s levels of having, doing and being according to what others think of her based on her media consumption Thomas levels of having, doing, and being according to what others think of him based on his media consumption Ann s levels of having, doing and being according to what others think of her based on her media consumption Interpretation of media messages in the spirit of consumer-response theory The media practice model of identity construction (Steele & Brown 1995) Identity-related media consumption in the frame of different research traditions Behavioral, affective and cognitive concepts in consumer-object relationships Theoretical framework for assessing consumers use of television programs for self-identification Figure 20. Research techniques in the main study phase Figure 21. Program types of the favorite programs Figure 22. Genres of the favorite programs Figure 23. Structural model of self-identification in consumer-program relationships (standardized) Figure 24. The level of being hooked on watching a favorite program Figure 25. Scores by different categories of self-identification Figure 26. Relative shares of cluster members within respondents who have Salatut elämät -soap as their favorite program (n48)
13 XIII Tables Table 1. A summary of the main premises and their implications in the study Table 2. Summary of the data sources in the pre-study phase Table 3. Identifications with different media products Table 4. Interviewees conceptions of average, good and bad media consumer Table 5. Dimensions of self-connection with television programs Table 6. Dimensions of attachment Table 7. Different manifestations of audience connectedness with Table 8. the TV program (modified from Russell et al. 2004) Summary of the research approaches to identity-related media consumption Table 9. Key concepts of the study Table 10. Main ingredients of the online survey Table 11. Statements on self-connection with television program Table 12. Statements on attachment Table 13. Statements on connectedness Table 14. Descriptives of the survey respondents Table 15. Principal components of connectedness Table 16. Principal components of the attachment variables Table 17. Principal components of self-connection Table 18. Descriptive and measurement statistics of the latent constructs Table 19. A set of model fit indices and their threshold values Table 20. Cross-tabulation between program genres and reasons for liking the program Table 21. Descriptive statistics for emotional bonds with TV programs Table 22. Temporal attachment-bonds with favorite TV programs Table 23. Descriptive statistics for behavioral bonds with TV programs Table 24. Descriptive statistics for cognitive bonds with TV programs Table 25. Table 26. Table 27. Table 28. Table 29. Table 30. Cross-tabulations between the level of being hooked and the different types of bonds with a TV program Mean comparisons of identity-bonds with favorite programs across different age groups Mean comparisons of identity-bonds with favorite programs across different program genres Nature of consumer-program relationships compared between different program types Frequencies and shares of different categories of selfidentification statements Nature of consumer-program relationships compared between different types of respondent self-construals
14 XIV Table 31. Imagined viewer profiles of Madventures, CSI, Mad Men, Salatut elämät, and Muodin huipulle Table 32. Frequencies and shares of different categories for the descriptions of typical viewers of the program Table 33. Comparisons between the respondents with and without a close fit with a typical viewer profile Table 34. Variables for cluster analysis Table 35. Four-cluster solution based on five variables Table 36. Anova-table for the five variables in cluster analysis Table 37. Final cluster centers and Anova-statistics for the five variables in a randomly splitted data (n202) Table 38. Cluster profiles (n359) Table 39. Summary of the findings regarding research propositions
15 1 INTRODUCTION TO SYMBOLIC CONSUMPTION OF MEDIA PRODUCTS What is understood by consumption has changed over time. We can recognize a shift from studying buyer behavior to investigating consumer behavior as one of the important developments in consumption-related research in the postmodern era. Among other consumer researchers, Firat and Dholakia (1998: 96) have recognized that for the postmodern consumer, consumption is not a mere act of devouring, destroying, or using things but an act of production of experiences and selves or self-images. Thus the scope of consumption has broadened to take in pre- and post-purchase considerations, rather than focusing solely on buying situations. This shift has created discussions on consumption experiences and the usage of products. There are, however, multiple perspectives from which to look at consumption. Probably the most pervasive conception of consumption in the postmodern era emphasizes that consumption is an identity-constructing activity that involves self-expression and individual choices of lifestyle. In other words, the search for identity is seen as a key determinant of postmodern consumption. In scientific terms, this means that consumption is viewed from a symbolic rather than an economic, psychological, or sociological perspective. The economic approach would view consumption purely as a utility-maximizing allocation of time and money, whereas psychology sees it mainly as a form of decision-making that includes perceptions, memories and attitudes. A sociological perspective highlights cultural and social structures of consumption (consumption as cultural practice). The general goal of a consumer researcher is to understand the role and meaning of the consumption objects (products, brands, and services) in relation to the lives of its users. In this spirit, Fournier (1991) recognizes that the consumption objects may play functional, experiential, and identity roles in the everyday life of a consumer. Many products and services, such as cleaner products and bank services, play purely functional, utilitarian roles in the life of consumers by fulfilling necessary functions. Other products, such as perfumes and video games, have a mainly experiential role by providing sensory pleasure, aesthetic enjoyment, and entertainment. A third role of products, that of identity function, concerns both individual and group levels, since products such as clothes and cars, may serve as expressions of a consumer s self-concept, role, and position. Here, the function of product is predominantly symbolic. The present study approaches consumption from the symbolic perspective as an identity-constructing activity. There are some obvious reasons to do so, which all relate to the nature of contemporary consumer culture (see e.g., Elliott 1997).
16 2 Acta Wasaensia First of all, we have an enormous array of products and services available to choose from and, at least relative to our ancestors, more leisure time, and more freedom to play with and construct our identities. (Shankar & Fitchett 2002: 502). The second reason is the general prosperity of our society, as well as the willingness to strive for it. Nowadays, we tend to have more material wealth, and we are also well aware of what more we could have, how we could live, and what we could be like. In this respect, mass media are especially good at informing us about the current trends, styles and ideals in consumption. If the philosopher Eric Fromm (1976: 23) is to be believed, consumers can identify themselves with the formula I am = what I have and what I consume. Thirdly, there is an interesting tension between self and social symbolism in contemporary consumer culture. On the one hand, there is a striving for individuality and uniqueness. On the other, there is a tendency to share consumption experiences collectively, to form social collectivities through consumption, and to assume lifestyles as social constructions that are based on symbolic boundaries between collectivities that have distinctive consumption patterns (Holt 1997). As a whole, this perspective of symbolic consumption is multifaceted and connects with individual-, social-, and cultural-level phenomena in postmodern consumption. In this study the focus is on the consumption of mass media products, especially television programs, as they have been important objects of consumption for decades. Certainly, mass media (-products) relate to our daily lives in various ways, as many of us tend to read the newspapers in the morning, surf the web during the day, and watch television in the evenings. However, a great variation in media consumption within populations, and changes in the significance of different media vehicles is also noticeable. A certain transitional period can be recognized in terms of an increase in consumption of computers and the internet, and then their overtaking of television as an important media vehicle. Yet television has survived well in this transition period, and the viewing of television programs has even increased in recent years. According to the study of Taloustutkimus (Yle Uutiset 2011) nearly 40 % of Finns aged 15 to 79 years could not imagine giving up television. The significance of television has even increased since In particular, television is good at provoking discussions. The results of the study indicate that 69 % of the respondents discuss about television programs weekly. One could argue that consumption of media is not really consumption at all, but it is about viewing, reading and listening. In effect, it all depends on the perspective used in approaching media use. Media usage can be seen as a relatively straightforward construct. One can understand media usage in the same way as, for example, orange juice usage. Usage is overt, actual behavior. It is not about how people subjectively think and feel about that behavior. On the other hand, we may
17 Acta Wasaensia 3 study not how much people use media, but how they experience it. In the first case, we are interested in amount of consumption, but the latter taps into the nature of the consumption. Therein lies an important distinction. As a consequence, two people s usage might be the same, but their experiences can be very different. (Calder & Malthouse 2004). As Wilska (1995: 42) notices, it is relatively easy to ascertain what and how much has been consumed, but not why it has been consumed in that way. Having said that, Turkki (1998: 31) stresses that in many cases the intensity of the participation is more relevant than the actual amount of consumption. When considering media usage, it is clear that it is not always a significant activity for a consumer. As we all know, from time to time it is virtually meaningless, or at least a secondary activity. Therefore it would be inaccurate to suggest that, for example, everything we watch on television is equally important and meaningful. However, in this study I wish to shed light on the active and meaningful side of media consumption. I want to stress the importance of engaging and activating media consumers, and help marketers to understand the nature of consumers relationships with media products from the consumer s perspective. As a first pre-assumption that grounds the execution of this study, termed here as premise, I argue that investigating symbolic consumption is necessary in order to understand what drives consumers engagement with products, brands, and companies. I note that engagement with a product requires a consumer to see the product as self-relevant to him or her in one way or another. Accordingly, this study taps into the media product s relevance in terms of a consumer s identity construction. 1.1 Research setting and objectives The theoretical grounding for this study lies in symbolic consumption literature. Following the line of thought of this branch of literature, which argues that we are what we have and consume, we may ask, could it be that we are what we watch on TV? The empirical evidence which might be expected to cast some light on the phenomenon of identity-related media consumption is surprisingly sparse and recent. In essence, Hirschman and Thompson (1997) were among the first consumer researchers to study consumption of media from this perspective. Jansson (2002: 6) notes that while there is a growing body of research dealing with consumer culture and everyday life which involves analyses of the cultural experience and expressivity of consumption, there is also a quite extensive field of audience studies investigating various aspects of media consumption. However, what is missing is empirical work that explicitly fuses these areas together.
18 4 Acta Wasaensia Even though the relevance of identity issues in consumption has been widely acknowledged in the literature on symbolic consumption, empirical research and support for the connection of identity construction and consumption is still somewhat lacking. This is largely due to difficulties encountered when trying to operationalize issues related to identity (see e.g., Wilska 2002: 197). Mittal (2006: 550) has noticed that the concept of self has been under-explicated in consumer research literature. Furthermore, the psychological processes by which the consumer incorporates objects of consumption into self have remained somewhat vague and under-identified. Although identity/self has been of interest to consumer behavior for five decades (dating back to Levy 1959 and Grubb & Grathwohl 1967), we are still seeking a coherent picture of the relationship between identity and consumption. This is especially the case when considering media consumption. In previous studies material goods, fashion items, and brands have been identified as viable resources for constructing self (Soonkwan 2008), however, there is not much empirical evidence on how products provided by mass media, such as television programs, act as resources for identity construction. This research should yield insights into consumer relationships with these less conspicuously consumed and immaterial products, enabling researchers to understand consumers relationships with a fuller spectrum of products Purpose of the study The purpose of this study is to uncover how consumption of television programs and identity construction are connected. In other words, my purpose is to investigate different ways in which consumers make use of television programs to construct their identities as well as make sense of their selves, others and social relations in their everyday lives. Specific research questions for the study are as follows: 1. What kinds of meanings and interpretations do media products yield in terms of consumers identity construction? In other words, the first aim is to understand the phenomenon of symbolic consumption of media products. This question demands clarification of the nature of self-definition and social classification of consumers in a media environment. This question will be approached empirically by means of qualitative research in order to gain a rich and deep understanding of the nature of this phenomenon. An interpretive frame of analysis is employed when analyzing the contents of essays and theme interviews on media consumption. This first research question will be addressed in Chapter 2.
19 Acta Wasaensia 5 2. How is a consumer s relationship with a television program structured in terms of identity-related consumption, and how can it be measured? In other words, the second aim is to construct a comprehensive conceptual model of identity-related consumption of television programs and to test its validity with empirical data. This question relates to conceptualizations about what can be understood by identity and (symbolic) consumption of television programs, and how the connection between these can be understood Accordingly, I will elaborate three kinds of bonds as key concepts of this study; connectedness, attachment and selfconnection (see Section for definitions). This second research question will be conceptually and theoretically addressed in Chapter 3, and empirically modeled in Chapter 5 based on quantitative data obtained from an online survey. 3. How does identity-related consumption of television programs become evident among television viewers? In other words, the third aim is to specify how and to what extent consumers use TV programs as resources for their identity. Empirical evidence from the online survey regarding the aspects of connectedness, attachment, and self-connection helps us to reveal general tendencies and facets of identity bonds with favorite TV programs, and profile respondents based on their consumer-program relationships. Analysis of the nature of self- and social-identification among TV viewers gives additional insights into the conclusions about the role that television programs play in identity construction. This third research question will be addressed in Chapter Positioning the study within marketing field Understanding and predicting consumers responses to offerings (products, services or brands) represents a fundamental issue for marketing. Consequently, a variety of responses have been identified, including preferences, intentions, satisfaction, loyalty, involvement, willingness to pay price premium and more (Park, MacInnis & Priester 2006). Following this line of thought, understanding and evaluating differences in consumer-media relationships should be essential when assessing the true impact of media-based marketing efforts, such as advertising and product placements. This seems particularly important when considering the fact that nowadays consumers can easily skip the commercial breaks, to see nothing but their favorite television programs. Obviously, television programs themselves are also important and influential to consumers because of their nature as consumer-relevant phenomena, for instance with regard to providing models for lifestyles, social roles and subcultures. A valid measurement model of consumermedia relationships should also predict consumers investment in a television
20 6 Acta Wasaensia program (and associated products), such as willingness to pay for it, to use time, and to make other efforts to obtain it. Panula (1997: 39) has remarked that, when creating value for their products (such as television programs), marketers can connect the media effect research and consumption research approaches by having consumer/user needs as a starting point, and so influence the consumers. Moreover, it is important to explore whether some consumers are more likely to derive their identities from television programs than others, and further, what kind of television programs are likely to stimulate identity construction. Shankar and Fitchett (2002: 513) remind us that if consumer behavior is recognized as an inherent part of an individual s state of being, marketing activities should also be designed to facilitate this desired being-ness, as opposed to designing fulfillment of a consumer s short-term satisfaction. This study is in many ways at the crossroads of studies on consumer behavior, media uses and gratifications, and social psychology. Essentially, it is about identity construction in the context of media consumption, which means that it is an applied form of audience research and identity research. Primarily, this study aims to advance the theory of symbolic consumption of media products, rather than finding new dimensions of media reception or of identity construction. In the end, this study on symbolic consumption and identity construction provides insights into the how (conceptual dimensions and phenomenological embodiments) and the why (motivations) of symbolic consumption of television programs The philosophical foundation and research approach for the study The wide field of consumer research does not rely solely on either qualitative or quantitative methodology, but embraces methodological pluralism when striving to understand consumers and their behavior. Both the stream of interpretive consumer research and experimental and survey-based work in consumer research have tapped into issues related to how consumers use products to construct their identity (Ahuvia 2005: 171). The field of consumer research has adopted several paradigms from positivist to interpretivist research approaches in the past years. Østergaard and Jantzen (2000) have provided a typology of different co-existing paradigms in the field of consumer research, identifying four types; buyer behavior, consumer behavior, consumer research and consumption studies. These paradigmatic lines have somewhat different perspectives on how consumers should be understood. The paradigm of buyer behavior is the oldest one of the paradigms in consumer research.
7 Conclusions and suggestions for further research This research has devised an approach to analyzing system-level coordination from the point of view of product architecture. The analysis was conducted
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