Vendor Question and Response Addendum to. Greenville Utilities Commission RFP Number: March 21, 2014
|
|
- Melvin Boyd
- 8 years ago
- Views:
Transcription
1 Vendor Question and Response Addendum to Greenville Utilities Commission RFP Number: March 21, 2014
2 Written Questions Received After the Vendor Conference Call 1) Per #4.6 on page 46, does GUC intend to issue two contracts for the award? i.e., one contract for the T&M phase and the 2nd contract for the Fixed Price phase. If so, how will the contracting timing work? Since the fixed price contract may be contingent upon the T&M phase, does GUC plan to execute the fixed price contract upon completion of the T&M work? If so, what plans should we make relative to retaining the project team during this lapse? GUC Response: These details will be worked through with the selected vendor. For purposes of the response, vendors should assume there will be a seamless transition (no time lapse) between the T&M work and the Fixed Price phase. 2) Interface #16 (CodeRed) Which system interfaces with CodeRed and what types of SMS messages/events are sent? GUC Response: Strike the SMS Text of the requirement. A flat file of active customer phone numbers is created from our current Customer Information System to be used by CodeRed. This is an automated job that is scheduled to run weekly. 3) Interface #37 (Backflow Program) What systems are involved in the two-way interface and what data is required (message content, frequency, volumes)? GUC Response: The systems involved are an in-house written Backflow application and our current Customer Information System. In our current Backflow Program a user enters the premise number for a location and it populates the address information from our CIS system into the Backflow Program. No information is passed back to the CIS system at this time from the Backflow Program. GUC is open to consider other options regarding the Backflow process. 4) Interface #38 (Job Scheduler) Is GUC looking for guidance on selecting a Job Scheduler or do we need to interface with an existing one? GUC Response: GUC has not purchased a job scheduler at this time. We have considered UC4 and Control-M (BMC). 5) Does GUC have an existing source control system or are they looking for guidance on selecting one? GUC Response: GUC does use a source control system. 6) In Appendix C, Row 20, MWM - Direct integration with mobile dispatching system: Does this mean GUC wishes to dispatch activities from the Realtime Planning and Scheduling component of MWM to the existing GUC mobile devices deployed for WAM rather than the native Mobile Communication Platform included with MWM? GUC Response: We d like to use the native Mobile Communication Platform included with MWM if it can be supported on GUC mobile devices (currently ios) at the time of implementation. Specifically for this project, our objective is to use the out of box Oracle mobile application as well as being able to extend the solution to support multiple platforms including ios. Our current expectations are that the SI will deliver an API providing access to the MWM Realtime Planning and scheduling component. However, we are open to suggestions on the best way to meet our objective. 7) Per the GUC project team listed on pages 25 and 28 of the RFP, who on the GUC side would be responsible for setting up rates? GUC Response: GUC s initial thought is that the SI will perform the majority of rate configuration within CC&B. The GUC Billing Process Owner would have oversight of the process and be the business-side knowledge SME. For knowledge transfer purposes GUC will support 25% of the rate entry/rate configuration through the Billing Process Owner resource. 8) Per the GUC project team listed on page 28 of the RFP, can you detail the number of developers and Subject Matter Experts? GUC Response: GUC will have availability of 10 SMEs, which are part time team members above and beyond the full time core team. GUC will have one developer. The team will be finalized based on the proposed approach of the selected Offeror.
3 9) Per the GUC project team listed on page 28 of the RFP, can you detail the staff that will be responsible for end user training? GUC Response: GUC will have a Training and Change Lead, plus availability of SMEs and 1-2 additional trainers. The team will be finalized based on the proposed approach of the selected Offeror. 10) Per the GUC project team listed on page 28 of the RFP, can you detail the IT staff responsible for: a. Reports b. Interfaces c. Legacy data conversion GUC Response: GUC will have availability of one developer who is expected to contribute to the vendor-side development team across the three categories listed above. The team will be finalized based on the proposed approach of the selected Offeror. 11) Of the 16 CSRs listed in Appendix E, GUC Metrics, does each CSR handle all customer services (electric, gas, water), or do they specialize due to different business processes? If they specialize, can you describe the differences or is there an opportunity to standardize across the services? GUC Response: All of the 16 CSR s listed in Appendix E, GUC Metrics, handle all types of customer service requests (electric, gas, water). We do have additional administrative personnel in our operating sections that specialize in their respective areas for orders/inquiry from within the billing system. 12) Topic: OUCSS; RFP Section: Introduction; Are you looking at any additional recommendations on functionalities like Outage Reporting, CSR self-service view, Mobile views of self-service applications, Web Analytics etc. which we suppose are not currently available. GUC Response: GUC would like to keep base functionality. However, today we have the ability to sign up for online account access, pay bill, view bill, view payment history, view usage history by meter, pay bill with one time bank draft, sign up for monthly bank draft, provide link to 3 rd party payment provider for credit card transactions, request connect/disconnect/transfer service, and contact GUC via . At a minimum we must provide the same functionality that we currently have today. However, future needs include mobile views of self-service applications. 13) Topic: MWM; RFP Section: APP - A Functional Requirements/Customer; Currently MWM can handle short cycle work (i.e., Tasks which can be completed usually in a single day) and MWM cannot handle long cycle work (i.e., Typically Tasks which takes more than a days time. For Example: construction of street light) and which system handles the long cycle work? GUC Response: GUC will use WAM for long cycle work. The system can create one service order for multiple tasks occurring at one premise. Whereas long cycle work may be tracked through WAM, there needs to be integration into CC&B to keep the Service Request status updated. 14) Topic: Environments; RFP Section: APP-J Greenville-Logical-Physical-Architecture; How many non production environments does GUC have - for the implementation we would require - Dev, Sandbox, SIT, UAT, Data Mig GUC Response: As noted in section 3.3.9, GUC is expecting the following environments: development, conversion, test, training, and production. For production systems, we currently try to stick with a DEV, TEST and UAT environment. However, we understand for initial implementation of the solution we may have many more. We have attempted to purchase hardware to support 6-8 non-prod environments for the initial project. We will work with the selected vendor to meet the environment needs of their project methodology. 15) Topic: License; RFP Section: Current State Technology; Does GUC have licenses for any ETL tool like Informatica? GUC Response: Yes. GUC has purchased the following Business Intelligence tools: Human Resources Analytics Fusion Edition Financial Analytics Fusion Edition Project Analytics Procurement and Spend Analytics Fusion Edition Supply Chain and Order Management Analytics Fusion Edition
4 Oracle Business Intelligence Foundation Suite Data Integrator Enterprise Edition Informatica PowerCenter and PowerConnect Adapters Oracle Utilities Customer Care and Billing Extractors and Schema Oracle Utilities Customer Analytics Oracle Utilities Revenue Analytics Oracle Utilities Credit and Collection Analytics Oracle Utilities Mobile Workforce Mgt Extractors and Schema Oracle Utilities Mobile Workforce Analytics Oracle Utilities Work and Asset Management Extractors and Schema Oracle Utilities Work and Asset Analytics 16) Topic: Tools; RFP Section: Current State Technology; Does GUC have defect and issue tracking tools? GUC Response: Yes. For this project, GUC would use SharePoint project sites/sharepoint lists for issue and risk tracking. GUC would use a BOSS Support Central ticketing system for defect tracking. 17) Topic: Testing; RFP Section: Current State Technology; Does GUC have any performance testing tools? GUC Response: No. 18) Topic: Infra; RFP Section: Current State Technology; Can we assume all infra and DBA support for all environments will be provided by GUC? GUC Response: No. As per the RFP Page 36, the SI will be responsible, with the assistance of GUC IT, for establishing at least five system environments. These environments are: Development, Conversion, Test, Training, and Production. 19) Topic: Customer Self Service; RFP Section: APP - A Functional Requirements / Account; What are the payment gateways in scope for this proposal and required for integration with the proposed self-service solution GUC Response: At minimum we would need a one-time pay via a bank account (checking/savings), sign up for the automated monthly draft (ACH), and access to link to our 3rd party credit card vendor passing some account information. 20) Topic: Customer Self Service; RFP Section: APP - A Functional Requirements / Account; What is the current alert notification system in place for GUC which controls the alert mechanism from various GUC systems to customer? GUC Response: Today we do not have an alert system. If the reference for this question is line 197 on the APP-A Account tab (The system can automatically send electronic notification to designated staff when customer updates certain information on customer self-service website), the answer is we do not have this today, but believe it is needed functionality. 21) Topic: Customer; RFP Section: APP - A Functional Requirements/Customer; How many types of Non-Utility Customers does GUC have. GUC Response: GUC has times when a non-utility person needs to be billed and collected from. This is due to situations such as a pole replacement, retirees insurance, etc. 22) How are the non-utility customers billed in the legacy system? GUC Response: Our current legacy CIS system handles all utility based customer bills. Any non-utility related bills are handled from within our Finance section at this time outside of our legacy CIS system. 23) Do you have separate Bill formats for Non-Utility Customers? GUC Response: We currently handle this process through our Finance section which does not require or use a separate bill format.
5 24) Topic: Customer Self Service; RFP Section: General; We understand GUC has a web portal technology in use today. Is this something you would like to retain as part of this initiative or replace with CSS or other viable self service capabilities? GUC Response: We will continue to use our main web page ( Our customers should be able to access their account via a click from the main web page. Today we use a link directing them to a log in page. 25) Will the fixed price estimate provided for the initial response be used for budgeting purposes only? GUC Response: GUC will consider the full proposal cost when evaluating the responses. GUC also realizes that there will need to be a true-up checkpoint at the end of design that will reconcile the assumptions included with the proposal versus the actual results of the integrated design in order to arrive at the fixed price amount for the remainder of the project. GUC expects that the selected vendor and GUC will manage the analysis and design phase of the project to the assumptions noted in the proposal to minimize the financial impact of this true-up. 26) Is it acceptable for vendors to provide a fixed price for all of the phases of the project? GUC Response: Yes, vendors may choose this option if they prefer. Note that GUC will consider the full proposal cost when evaluating the responses. 27) What is GUC s timeline expectation for Option #2: Partial Scope? GUC Response: GUC believes both approaches should fall within the year schedule, but is open to best practices from the Offerors. 28) Topic: Billing; RFP Section: APP - A Functional Requirements/Billing; Billing for third party agencies: Please provide more details on the billing for third party agencies. This is for which service (Electric, Water, Gas)? How is consumption collected for this billing? How many such agencies does GUC have? GUC Response: We currently bill refuse and stormwater for the City of Greenville. The refuse charges are fixed charge fees on accounts. The stormwater fees were originally set up to be billed in our legacy system as fixed charges. However they are based upon impervious surface area which may be handled in a different manner in our new billing system based upon the area at $x.xx amount. 29) Topic: Billing; RFP Section: APP - A Functional Requirements/Billing; The system can accommodate bill images produced from bill print vendor to be uploaded for viewing on-line. Does GUC have a document management system? If so, what system is it? GUC Response: To view bill images, GUC uses an in-house application and makes the PDF available from within our current CIS and customer self-service. This will need to be revisited with the CC&B project. 30) Topic: Billing; RFP Section: APP - A Functional Requirements/Billing; From the interfaces sheet we understand GUC sends the bill data and letters to a third party for formatting and printing. Does GUC also expect an internal solution also to be developed to generate and print the letters and invoices internally at GUC for adhoc print requirements? Can we assume that the print requirement will always happen through the 3rd party and the CC&B system will show the PDF copy of the bill once it is available from the 3rd party vendor? GUC Response: It is our assumption at this time that all bills and invoices will go through our third party bill print provider. We would like to view the PDF copy of the bill/invoice from within CC&B once it is available. Our third party bill print vendor does not store PDF s. Today we store them in-house. 31) Topic: Testing; RFP Section: Testing; How many devices are in scope for testing? Has GUC made any decision on the device (Toughbook, Android or Windows Mobile (MC75A) devices) to be used for the field force team? GUC Response: Today GUC uses Toughbooks and ipads for mobile field devices. 32) RFP Section: APP - A Functional Requirements/Credit & Collections; Collection processes generally have notifications like Dialers, door hangers before the disconnection. What are the different steps in the Collection process? GUC Response: GUC sends a late notice letter and sends a final disconnect letter. For some customers, GUC issues door hangers. Also, for some customers, GUC places a call for disconnect alerts.
6 33) RFP Section: APP - A Functional Requirements/Credit & Collections; There is no mention about writing off the customer's debt? Is Write off process part of Credit and Collection process? GUC Response: Currently we do not write off debt other than escheatments to the State of North Carolina. 34) Topic: Rates & fees; RFP Section: APP - A Functional Requirements/Rates & fees; The system has the ability to provide interval data (containing 15 and 60 minute intervals and KWH register readings), CP hour and summary read report electronically to Commercial customers - Is GUC collecting the interval data in 15 and 60 minute intervals today? Is GUC expecting the new solution to collect the data in CC&B in 15 minutes interval? GUC Response: We are collecting 15 min interval data on CP customers and around 300 recorders monthly either manually, IP network intranet, or wireless IP modems. This is the data we process through MV-90. The Billing department receives the CP billing data in spreadsheet format from the Electric department. We do not have AMI at this time. The MV-90 system and spreadsheets are used to handle the data for billing these customers. 35) May we receive an extension of two weeks for the RFP response shifting due date from 4/2 to 4/16? GUC Response: We are unable to extend the deadline for the RFP responses due to our scheduling and delivery commitments. 36) Does GUC comply with a reference architecture and technology decision criteria for OSB, BPEL, and BAM? GUC Response: It is GUC s goal to comply and is moving in that direction. 37) Are Responder interfaces with CCB, MWM, and WAM (as shown in APP-K GUC System Diagram) in scope? If yes, please clarify which rows in APP-C GUC interfaces pertain to these interfaces GUC Response: MWM should have capabilities of interfacing with our Outage Management System Responder. Also CC&B should interface with Outage Management. Our expectations are that an API would be delivered by the SI. However, we are open to suggestions on the best way to meet our objective.
How To Write An Oor Ebusiness Ebusiness Solution
Q1. Is it a mandatory requirement to be an Oracle ebusiness Certified Partner or will you accept proof of successful implementations with Oracle, i.e., can use pre-existing setups and application security
More informationQUESTION AND ANSWERS FOR: # 15-17, DUE 5/15/15 RFP FOR CREDIT AND DEBIT CARD ACCEPTANCE AND THE ASSOCIATED PROCESSING SERVICES
QUESTION AND ANSWERS FOR: # 15-17, DUE 5/15/15 RFP FOR CREDIT AND DEBIT CARD ACCEPTANCE AND THE ASSOCIATED PROCESSING SERVICES Are you able to provide First Billing Merchant Services/Credit Card Processing
More informationGenesee Health System RFI-Business Intelligence & Analytics with Dashboard Reporting Questions and Answers
Genesee Health System RFI-Business Intelligence & Analytics with Dashboard Reporting Questions and Answers 1. Is there any other information required other than that listed in Section II? Respondents must
More informationImproving the Customer Experience for Utilities Consumers Lowering Costs for a Strategic Imperative
Improving the Customer Experience for Utilities Consumers Lowering Costs for a Strategic Imperative INTRODUCTION Across the utilities industry, several factors are making customer service a strategic priority
More informationSmartConnect Use Case: C7 Utility Uses SmartConnect Data for Targeted Marketing Campaigns December 29, 2009
SmartConnect Use Case: C7 Utility Uses SmartConnect Data for Targeted Marketing Campaigns December 29, 2009 Author: Edison SmartConnect Page 1 of 34 Document History Revision History Edison SmartConnect
More informationBid/Proposal No. P15/9888 Business Intelligence Management
Answers to Vendor Questions Questions are in black, Answers are in red 1. Who is the Executive Sponsor(s) for this project Information not available at this time 2. Will PCC provide the selected consultant
More informationNew Jersey Transportation Authority (NJTA) Request For Proposal And Optional PeopleSoft Financial System
January 14, 2010 TO ALL PROPOSERS: RE: Request for Proposal New Jersey Turnpike Authority The Upgrade and Enhancement of the PeopleSoft Financial System And Optional PeopleSoft Financial System for South
More informationHow To Create A Help Desk For A System Center System Manager
System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and
More informationQuestions Data Management RFP Solicitation # DCRB-14-028
Questions Data Management RFP Solicitation # DCRB-14-028 Overview This document contains questions asked by the vendor community in response to the DCRB RFP Solicitation #DCRB-14-028 and DCRB s answers.
More informationVMware on VMware: Private Cloud Case Study Customer Presentation
VMware on VMware: Private Cloud Case Study Customer Presentation 2009 VMware Inc. All rights reserved Agenda VMware IT landscape Motivations for the Cloud Private Cloud Stack Impact of moving to the Cloud
More informationAPPENDIX E ARCHITECTURE COMPONENT/ACTOR DESCRIPTIONS
APPENDIX E ARCHITECTURE COMPONENT/ACTOR DESCRIPTIONS Architecture Component/Actor Descriptions Edge Data Center AMI Back office s Collection of s The AMI Edge Data Center encompasses systems that provide
More informationTemplate K Implementation Requirements Instructions for RFP Response RFP #
Template K Implementation Requirements Instructions for RFP Response Table of Contents 1.0 Project Management Approach... 3 1.1 Program and Project Management... 3 1.2 Change Management Plan... 3 1.3 Relationship
More informationPHILADELPHIA GAS WORKS Bill Analysis Application RFP # 27801 Addendum #1 Questions & Answers Emailed Questions and Answers June 26, 2013
Q1 QUESTIONS Can you please provide detailed information regarding the billing system, and all other systems, to be integrated? a. What vendor? b. What software versions? c. Database vendor and version?
More information<Insert Picture Here> Oracle Fusion: The New Standard for Enterprise Software
Oracle Fusion: The New Standard for Enterprise Software Ginger Conroy Global Sales Support The following is intended to outline our general product direction. It is intended for information
More informationCloud Services Catalog with Epsilon
Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these
More informationJim Sheppard, Director of Business Processes CenterPoint Energy, Texas, USA
Jim Sheppard, Director of Business Processes CenterPoint Energy, Texas, USA About Us... Public company traded on the New York Stock Exchange (CNP) Headquartered in Houston, TX Operating 3 business segments
More informationSUBJECT: SEE BELOW DATE: April 16, 2004
COUNCIL AGENDA: 4-27-04 ITEM: TO: HONORABLE MAYOR AND CITY COUNCIL FROM: Scott P. Johnson SUBJECT: SEE BELOW DATE: Approved Date SUBJECT: REPORT ON REQUEST FOR PROPOSAL (RFP) FOR AN INTEGRATED UTILITY
More informationEnterprise Grade CRM on Cloud
www.efffiasoft.com TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH EFFIASOFT S Enterprise Grade CRM on Cloud Customer Relationship Management A comprehensive, easy-to-use, customizable and integrated solution
More informationSimplified Private Cloud Management
BUSINESS PARTNER ClouTor Simplified Private Cloud Management ClouTor ON VSPEX by LOCUZ INTRODUCTION ClouTor on VSPEX for Enterprises provides an integrated software solution for extending your existing
More informationRFP for Asset Management Software and Implementation Answers to Questions
RFP for Asset Management Software and Implementation Answers to Questions 1. Is Android a must have for the field crew on the mobility piece? Or, will a dashboard that can be accessed from any connected
More informationNEXGEN Cloud Cloud Software Services and Hosting for NEXGEN Smart Meters
NEXGEN Cloud Cloud Software Services and Hosting for NEXGEN Smart Meters NEXGEN Cloud Software Automated data collection, storage, processing and delivery Core AMR/AMI applications Two way communications
More informationReporting component for templates, reports and documents. Formerly XML Publisher.
Fusion Middleware Product TLA Description Comments Access Manager OAM Offers single-sign on, access policy creation and enforcement, self-service, delegated administration, password management, reporting
More informationCUSTOMER. ENGAGEMENT in Utilities INDUSTRY. ENR Forum. Miguel Gaspar Silva. Miguel Gaspar Silva
CUSTOMER ENGAGEMENT in Utilities INDUSTRY ENR Forum Miguel Gaspar Silva Miguel Gaspar Silva Industry Director, Utilities 2015 SAP SE or an SAP affiliate company. All rights reserved. PUBLIC 1 Vision for
More informationAdvanced Analytic Dashboards at Lands End. Brenda Olson and John Kruk April 2004
Advanced Analytic Dashboards at Lands End Brenda Olson and John Kruk April 2004 Presentation Information Presenter: Brenda Olson and John Kruk Company: Lands End Contributors: Lands End EDW/BI Teams Title:
More information2011 NASCIO Nomination Business Improvement and Paperless Architecture Initiative. Improving State Operations: Kentucky
2011 NASCIO Nomination Business Improvement and Paperless Architecture Initiative Improving State Operations: Kentucky Kevin Moore 6/1/2011 Executive Summary: Accounts Payable was a time consuming, inefficient
More informationREQUEST FOR PROPOSAL (RFP) for. Software Implementation of. Oracle Customer Care & Billing (CC&B) Metered Work and Asset Management
REQUEST FOR PROPOSAL (RFP) for Software Implementation of Oracle Customer Care & Billing (CC&B) Metered Work and Asset Management Customer Self Service Mobile Workforce Management For Greenville Utilities
More informationREQUEST FOR PROPOSAL REQUEST FOR PROPOSAL VENDOR QUESTIONS AND MWA RESPONSES RELATED TO
REQUEST FOR PROPOSAL REQUEST FOR PROPOSAL VENDOR QUESTIONS AND MWA RESPONSES RELATED TO REQUEST FOR PROPOSAL FOR CUSTOMER INFORMATION SYSTEM AND ENTERPRISE RESOURCE PLANNING REPLACEMENT SYSTEMS DECEMBER
More informationOracle Fusion Applications Global Price List Software Investment Guide June 1, 2015
Oracle Fusion Applications Global Price List Software Investment Guide June 1, 2015 change without notice. 1 of 7 Oracle Fusion Financials Fusion Accounting Hub Fusion Advanced Collections Fusion Automated
More informationPREPARED DIRECT TESTIMONY OF DANIEL J. SHULMAN CHAPTER 5 SAN DIEGO GAS & ELECTRIC COMPANY
Proceeding No.: Exhibit No.: WITNESS: A.-0- Daniel J. Shulman Application of San Diego Gas & Electric Company (U 0 E) for Approval of its Proposals for Dynamic Pricing and Recovery of Incremental Expenditures
More informationQ&A SOW for Mobile Strategy
1. Does the STATE expect the vendors to provide a Fixed Price quote or can the vendors provide a T&E quote with fixed hourly rates for each resource type? A. The State/MN.IT expects a fixed price for this
More informationKMS Implementation Roadmap
KMS Implementation Roadmap Sample Excerpt Prepared by: The Knowledge Compass, Inc. TABLE OF CONTENTS 1. EXECUTIVE SUMMARY 5 1.1 Overview 5 1.2 Project Goals & Objectives 5 1.3 Implementation Approach 5
More informationWEB SITE SMART PHONE APP A CUSTOMER ENGAGEMENT STRATEGY
WEB SITE SMART PHONE APP A CUSTOMER ENGAGEMENT STRATEGY Public Works and Engineering Department Resource Management Division Utility Customer Service Branch PRESS RELEASE Mayor Annise Parker Announces
More informationCorporate Bill Analyzer
Corporate Bill Analyzer Product Description V 3.1 Contents Contents Introduction Platform Overview Core features Bill/Invoice presentment Corporate hierarchy support Billing Account hierarchy support Call
More informationQuestions to NEORSD Oracle Implementation Services RFP
1. Oracle 2. Oracle ATTACHMENT F 3. ATTACHMENT F - Functional Requirements.xls 5 Proposal Requirements 4 Scope of Desired Services N/A Should the electronic copy of Response 11 - Documentation Samples
More informationSEALED BID REQUEST FOR INFORMATION
Department of Buildings and General Services Purchasing & Contract Administration 10 Baldwin St. Agency of Administration Montpelier VT 05633 [phone] 802-828-2210 [Fax] 802-828-2222 www.bgs.state.vt.us
More informationEnterprise Information Technology Security Assessment RFP Answers to Questions
Enterprise Information Technology Security Assessment RFP Answers to Questions GENERAL QUESTIONS Q: How do the goals of the security assessment relate to improving the way VEIC does business? A: Security
More information3.1. Broad Use. 3.2. Presence
City of Asheville Specifications Enterprise Asset Management RFP # 298-WaterAssetManagement July 1, 2016 Jade Dundas, Water Resources Director (828) 259-5955 Table of Contents 1. Introduction... 2 2. General
More informationCustomer Relationship Management (CRM) Software System ADDENDUM 2
REQUEST FOR PROPOSALS 2012-1493-1524 September 9, 2011 City of Newport News OFFICE OF THE PURCHASING DIRECTOR 2400 Washington Avenue Newport News, VA 23607 Phone: (757) 926-8041/ Fax: (757) 926-8038 www.nngov.com/purchasing
More informationSmart Meters are Disrupting the Retail Energy Landscape
Smart Meters are Disrupting the Retail Energy Landscape Richard Ewers Principal (972) 689-6405 richard.ewers@parivedasolutions.com Pariveda Solutions, Inc. Dallas, TX Table of Contents Smart Meters Are
More informationCustomer Service Information Technology
Customer Service Information Technology 2015 Benchmarking Insights Conference Park City, UT This material has been optimized for the Insights Conference audience. To get the most of this material and hear
More informationRequest for Information OBIFS Implementation with Exalytics (Discoverer Retirement)
Request for Information OBIFS Implementation with Exalytics (Discoverer Retirement) Prepared By: Scott W. Tujo, Director of EFS Specification No: 15-350013 Document Version: 3.1 Date: January 28, 2015
More informationIntroduction to Oracle Business Intelligence Standard Edition One. Mike Donohue Senior Manager, Product Management Oracle Business Intelligence
Introduction to Oracle Business Intelligence Standard Edition One Mike Donohue Senior Manager, Product Management Oracle Business Intelligence The following is intended to outline our general product direction.
More informationHow To Manage A Network For A Small Business
Summary ManageEngine UK Distributor Ensuring optimal network performance 24/7 is critical to business success, irrespective of whether you are small or big. This paper examines the basic functionality
More informationAvaya Contact Center Control Manager (ACCCM)
Avaya Contact Center Control Manager (ACCCM) In today s dynamic marketplace customers expect rapid, efficient, and highly effective interactions when communicating with vendors. Any vendor who fails to
More information1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management
1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management End-to-end service management encompasses a wide variety of tasks
More informationEnsuring the security of your mobile business intelligence
IBM Software Business Analytics Cognos Business Intelligence Ensuring the security of your mobile business intelligence 2 Ensuring the security of your mobile business intelligence Contents 2 Executive
More informationSOLICITATION AMENDMENT. SOLICITATION NUMBER AND TITLE: 325-14-050-029 Certified Behavioral Health Electronic Health Record Information System
September 30, 2014 STATE OF NORTH DAKOTA NORTH DAKOTA DEPARTMENT OF HUMAN SERVICES INFORMATION TECHNOLOGY SERVICES DIVISION 600 E BOULEVARD AVE, DEPT 325 BISMARCK, ND 58505-0250 SOLICITATION AMENDMENT
More informationA Single System to Streamline Your Project Based Operation. 2014 Corecon Technologies, Inc. All rights reserved.
A Single System to Streamline Your Project Based Operation About Corecon Technologies, Inc. Founded in 1999 Global Customer Base AEC Software Focus: Estimating, Project Management, Job Cost, Scheduling,
More informationCase Study of Mobile Implementations at OPPD. April 17 th 2012
Case Study of Mobile Implementations at OPPD April 17 th 2012 Mobile Fleet Overview Itron Meter Reading Oracle Mobile Workforce Management Mobile Office Worker Good for Enterprise Choosing a Mobile Device
More information1.) Would it be possible to receive an extension of at least 2 weeks for the proposal due date?
Questions & Answers for Request for Proposal Software Solutions for Home and Building Performance: Program Management, Comprehensive Energy Assessment, and Home Energy Scoring July 18, 2013 Questions from
More informationMoving Towards the Smart Grid. Southern California Edison s Advanced Metering Infrastructure (AMI) Program
Moving Towards the Smart Grid Southern California Edison s Advanced Metering Infrastructure (AMI) Program 1 Copyright 2006, Southern California Edison www.sce.com/ami Select SCE Projects using Smart Grid
More informationAddendum #4 to Spotsylvania County RFP #15-10-36 for Enterprise Asset Management System Software June 10, 2015
Addendum #4 to Spotsylvania County RFP #15-10-36 for Enterprise Asset Management System Software June 10, 2015 Addendum #4 for Request for Proposal #15-10-36 is issued in accordance with the RFP Terms
More informationThe Impact of PaaS on Business Transformation
The Impact of PaaS on Business Transformation September 2014 Chris McCarthy Sr. Vice President Information Technology 1 Legacy Technology Silos Opportunities Business units Infrastructure Provisioning
More informationORACLE UTILITIES ANALYTICS
ORACLE UTILITIES ANALYTICS TRANSFORMING COMPLEX DATA INTO BUSINESS VALUE UTILITIES FOCUS ON ANALYTICS Aging infrastructure. Escalating customer expectations. Demand growth. The challenges are many. And
More informationIncrease visibility, control and performance of field resources in the Utilities Industry
Increase visibility, control and performance of field resources in the Utilities Industry Using low cost mobile phone technology to empower the utility workforce and enhance operational effectiveness.
More informationGetting Outage Management Systems Ready for Outage Events
Getting Outage Management s Ready for Outage Events Getting Outage Management s Ready for Outage Events Benefits are magnified during catastrophic events and major outages Upgrading or replacing an Outage
More informationSisense. Product Highlights. www.sisense.com
Sisense Product Highlights Introduction Sisense is a business intelligence solution that simplifies analytics for complex data by offering an end-to-end platform that lets users easily prepare and analyze
More informationXO VoIP Quick Start Guide
XO VoIP Quick Start Guide (for customers with IP Flex, IP Flex with VPN, and SIP services) Welcome! As an XO VoIP services customer, you have a 24x7 access to the XO Business Center, our robust and easy-to-use
More informationKey Features of Meter Data Management Systems
Itron White Paper Meter Data Management Key Features of Meter Data Management Systems Sharelynn Moore Product Line Manager Meter Data Management Itron, Inc. 2006, Itron Inc. All rights reserved. 1 Introduction
More informationthoughtonomy Virtual Workforce for Service Automation
thoughtonomy Virtual Workforce for Service Automation The Thoughtonomy Virtual Workforce uses software to replicate the interactions of people and technology to automate a wide range of operational and
More informationService Suite for Communications Mobile workforce management solutions
Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading
More informationThe Complete Telecommunications Solution. Telecommunications Resellers. Mobile Virtual Network Operators (MVNO) Internet Service Providers
TELCO-bill The Complete Telecommunications Solution One single bill, per customer account, that combines all services, equipment and payments into the next generation of bill presentment that all demanding
More informationVerizon Unified Communications and Collaboration as a Service Service Level Agreement ( SLA )
Verizon Unified Communications and Collaboration as a Service Service Level Agreement ( SLA ) 1. Overview. This SLA provides performance metrics and provisions for Unified Communications and Collaboration
More informationAdvanced Configuration Steps
Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings
More informationAre We Ready for Era of Smart Prepaid Services?
Are We Ready for Era of Smart Prepaid Services? Satheesh Kumar P. B ABSTRACT Smart Grid opens up a new genre of a prepaid metering system for the utility, one which is a winwin proposition. A play around
More informationPeopleSoft Component Global Price List July 16, 2015 Software Investment Guide
Prices in USA (Dollar) PeopleSoft Component Global Price List July 16, 2015 Software Investment Guide only. Subject to change without notice. 1 of 10 PeopleSoft Component Global Price List Prices in USA
More informationMARION COUNTY Information Technology. REQUEST FOR INFORMATION Integrated IT Help Desk Client Management Software Suite
MARION COUNTY Information Technology REQUEST FOR INFORMATION Integrated IT Help Desk Client Management Software Suite DATE & TIME RESPONSES ARE DUE: January 2, 2015, at 2:00 PM Envelope(s) shall be sealed
More informationGrid IQ. Solutions as a Service. GE Energy Digital Energy. Why Solutions as a Service? Subscription based integrated Smart Grid solutions
GE Energy Digital Energy Grid IQ Solutions as a Service Subscription based integrated Smart Grid solutions With any Smart Grid implementation, utilities face extremely large up-front and on-going expenses
More informationMigrating Within the Cloud, SaaS to SaaS
Migrating Within the Cloud, SaaS to SaaS A Real World Experience COLLABORATIVE WHITEPAPER SERIES COLLABORATIVE WHITE PAPER SERIES: Migrating Within the Cloud, SaaS to SaaS How do you know when a technology
More informationCloud Services MDM. ios User Guide
Cloud Services MDM ios User Guide 10/24/2014 CONTENTS Overview... 3 Supported Devices... 3 System Capabilities... 3 Enrollment and Activation... 4 Download the Agent... 4 Enroll Your Device Using the Agent...
More informationOrangeburg Implements Best in Class AMI/ MDM Solution
Orangeburg Department of Public Utilities Prepared by: UtiliWorks Consulting, LLC. Orangeburg Implements Best in Class AMI/ MDM Solution Version 1.0: March 4, 2014 Authors: Carter Boling and Nicole Pennington,
More informationRequest for Proposal. Contract Management Software
Request for Proposal Contract Management Software Ogden City Information Technology Division RETURN TO: Ogden City Purchasing Agent 2549 Washington Blvd., Suite 510 Ogden, Utah 84401 Attn: Sandy Poll 1
More informationRFP# 917-051-020115-05 CONSULTING SERVICES FOR ORACLE E-BUSINESS SUITE R12 UPGRADE QUESTION AND ANSWER RFP Reference Question GSFA Response
RFP# 917-051-020115-05 CONSULTING SERVICES FOR ORACLE E-BUSINESS SUITE R12 UPGRADE QUESTION AND ANSWER RFP Reference Question GSFA Response 1 Section 1.1.2, Pg. 1 Does GSFA plan to have a dedicated DBA
More informationQUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Manufacturing, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion Employees: More than 162,000
More informationSchedule A Support and Maintenance Agreement
Page 1 of 5 During the Term and upon SSN s acceptance of an executed Order Form that specifies the Customer s designated support plan for the applicable Software (the Covered Services ), SSN shall provide
More informationSolicitation Information. Addendum #2. March 17, 2016
Solicitation Information Addendum #2 March 17, 2016 RFP# 7550306 TITLE: Website Management and Hosting Partnership for the University of Rhode Island and its Official Website GoRhody.com Submission Deadline:
More information<Insert Picture Here> Camilla Kampmann
Camilla Kampmann Senior Marketing Director, EE&CIS, Oracle Corporation Strong FY07 Financial Performance New Software License Revenue Maintenance Revenue Service Revenue Total Revenue
More informationThe Requirements Compliance Matrix columns are defined as follows:
1 DETAILED REQUIREMENTS AND REQUIREMENTS COMPLIANCE The following s Compliance Matrices present the detailed requirements for the P&I System. Completion of all matrices is required; proposals submitted
More informationIntelligent Business Solutions MALLSFORCE. Mall Management System www.mallsforce.com
Inspark Intelligent Business Solutions MALLSFORCE Mall Management System www.mallsforce.com 2 Increase your asset s value MALLSFORCE helps better management of your tenants by it s strong cloud computing
More informationRFP Attachment C Classifications
RFP 1. Applications IT Architect Analyzes and designs the architecture for software applications and enhancements, including the appropriate application of frameworks and design patterns and the interrelationships
More informationHRMS - HRMS Charter - AI.18. Project Charter Human Resource Management System (HRMS) Replacement - Implementation Project Number: 2209.
Project Charter Human Resource Management System (HRMS) Replacement - Implementation Project Number: 2209 Final Version: 1.0 Date: June 5, 2012 Distribution List: Name Dan Guimond MaryAnn Kempe Heather
More informationIMPORTANT DOCUMENT INVITATION TO NEGOTIATE REVISION. OPENING DATE & TIME: February 11, 2014 @ 2:00 PM ADDENDUM NUMBER: 2 ADDENDUM DATE: 1/17/2014
IMPORTANT DOCUMENT INVITATION TO NEGOTIATE REVISION ITN NUMBER: 1307CCSA OPENING DATE & TIME: February 11, 2014 @ 2:00 PM ITN TITLE: Contract Management Database ADDENDUM NUMBER: 2 ADDENDUM DATE: 1/17/2014
More informationVISION BPM. Business Process Management. www.visionware.ro
VISION BPM Business Process Management 2 Streamline your business processes with is an integrated business processes modeling, optimization and management solution enabling companies to increase their
More informationHR Strategic Design Initiative. Project Status. June 2015
HR Strategic Design Initiative Project Status June 2015 Embarked upon the HR Strategic Design Initiative Objectives Develop a thorough and fact-based understanding of the University s HR requirements Design
More informationClient Overview. Engagement Situation
Client Overview Our client is a provider of Operational Analytics and Visualization solutions for cloud/datacenters that enables IT function of an organization to monitor, and plan complex cloud and data
More informationIntroduction to Sage ERP X3 v7
v7 1 2 3 4 5 6 7 Usability Mobility Control Intelligence Responsiveness Profitability Expansion Intuitive design, Web user interface Mobile access from any device Comprehensive functionality, end-to-end
More informationThe IBM Solution Architecture for Energy and Utilities Framework
IBM Solution Architecture for Energy and Utilities Framework Accelerating Solutions for Smarter Utilities The IBM Solution Architecture for Energy and Utilities Framework Providing a foundation for solutions
More informationPresentation Outline. Key Business Imperatives Service Oriented Architecture Defined Oracle SOA Platform 10.1.3 SOA Maturity/Adoption Model Demo Q&A
Presentation Outline Key Business Imperatives Service Oriented Architecture Defined Oracle SOA Platform 10.1.3 SOA Maturity/Adoption Model Demo Q&A Key Business Imperatives Increased Competition Requires
More informationRequest for Proposal Business & Financial Services Department
Request for Proposal Business & Financial Services Department CONTRACT 5118 P Enterprise Project Management Solution Design and Implementation 1. Introduction 1.1 The City of Richmond (the City ) proposes
More informationCWSI Service Definition for Server Monitoring
CWSI Service Definition for Server Monitoring October 2015 Contents I. Document Control... 3 a). History... 3 b). Reference Documents... 3 II. Company and Contact information... 3 1. About CWSI... 4 2.
More informationOracle Daily Business Intelligence. PDF created with pdffactory trial version www.pdffactory.com
Oracle Daily Business Intelligence User Reporting Requirements and Daily Business Intelligence Historical Business Analysts (Warehouse,see trends, drill from detailed information to summaries and back
More informationMaster Data Management Enterprise Architecture IT Strategy and Governance
? Master Data Management Enterprise Architecture IT Strategy and Governance Intertwining three strategic fields of Information Technology, We help you Get the best out of IT Master Data Management MDM
More informationDale Pennington, Managing Director, Utiliworks Consulting LLC, New York, USA
Dale Pennington, Managing Director, Utiliworks Consulting LLC, New York, USA Meter Data from Cradle to Grave, do you know where your Data is? Getting Started Create your project team such that all critical
More informationMicrosoft Dynamics GP 2015. What s New
Microsoft Dynamics GP 2015 What s New Copyright Copyright 2015 Microsoft. All rights reserved. Limitation of liability This document is provided as-is. Information and views expressed in this document,
More informationLead to order integration of CRM on demand and Oracle E-Business Suite. Michael Baggott Dataweave Service Delivery Director
Lead to order integration of CRM on demand and Oracle E-Business Suite Michael Baggott Dataweave Service Delivery Director Agenda About Dataweave About the Project E-Bus Suite AIA PIP integration with
More informationE-fficient Network Reporting Solutions For Your Organization
PARTNER SOLUTIONS Automate your organization s processes to faciliate interdepartmental communication, reduce data entry error and increase efficiency. Maintenance Tracking Construction Design Map-Based
More informationSpeakers: Click to edit Master title style. Simon Davis, Business Integration Group. Sidney Eli, Cushman & Wakefield @ WellPoint
Click to edit Master title style Speakers: Simon Davis, Business Integration Group Sidney Eli, Cushman & Wakefield @ WellPoint Robin Ellerthorpe, Computerized Facility Integration 1 Joining the Website
More informationMicrosoft Dynamics SL
CONNECTED Microsoft DRIVE PROJECTS WITH A SOLUTION BUILT TO WORK THE WAY YOU DO Utilize tools from Microsoft that allow you to take the everyday tasks you perform in day-to-day project management and turn
More informationThe George Washington University
PMLC Project Management Life Cycle The George Washington University eexpense System Implementation Project Test Plan & Procedures Prepared By: Jeff Pearson Version: 1 Date: August 13, 2012 Project Owners:
More informationAppendix B7. Master Data Management Business and Technical Requirements Solicitation No.: YH12 0023. Page 229
aster Data anagement Business and Technical Requirements Solicitation No.: YH12 0023 Page 229 OFFEROR NAE: ASTER DATA ANAGEENT REQUIREENTS B.7 ASTER DATA ANAGEENT The following sections identify the major
More information