ING FlexiBonus Account Terms and Conditions

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1 ING FlexiBonus Account Terms and Conditions I. Purpose and framework of these Terms and Conditions The Terms and Conditions of the ING FlexiBonus Account (hereinafter referred to as the "Terms and Conditions") govern the relationship between ING Belgium SA/NV (hereinafter referred to as "ING Belgium") and the holder and/or joint holder of an ING FlexiBonus Account (hereinafter referred to as "the Customer"). This relationship is also governed by ING Belgium's General Regulations (in particular, the provisions relating to savings accounts in Article 75) to the extent that the following provisions do not derogate therefrom. These Terms and Conditions and ING Belgium's General Regulations are available on the ING website ( from ING Belgium branches or from ING Belgium. Info on (select product and service information and then the ING savings and investment packages option). II. Definition The ING FlexiBonus Account is an unregulated savings account 1, denominated in EUR or another currency, according to the options available from ING Belgium. The ING FlexiBonus Account is available in two forms: the ING FlexiBonus Account 3 and the ING FlexiBonus Account 6. Both are sub-accounts in euros and have the same account number 2 as the ING current account (a standard current account, ING Green Account, ING Corporate Account or ING Corporate Plus Account, hereinafter referred to as the "Reference Account") to which they are linked, with the number 087 (for the ING FlexiBonus Account 3) or 088 (for the ING FlexiBonus Account 6) added. The capital deposited in an ING FlexiBonus Account is available for withdrawal at any time. III. Interest The capital in an ING FlexiBonus Account earns interest calculated at a base rate and an ExtraBonus Rate or Bonus Rate, provided that the following criteria in these Terms and Conditions are satisfied. Interest is expressed as a gross annualised interest rate. The base rate is paid on all capital that remains in the ING FlexiBonus Account. The base rate is not guaranteed, and may be adjusted at any time in accordance with Article VII of these Terms and Conditions. The ExtraBonus Rate granted at a given time only applies to new deposits at that time and to all capital that subsequently remains in the ING FlexiBonus Account 3 or 6 for a period of 3 or 6 consecutive calendar months respectively (hereinafter referred to as the "ExtraBonus Period"). The ExtraBonus Period commences, at the latest, on the calendar day following that on which the capital is booked. The ExtraBonus Rate is not renewable. The Bonus Rate is granted on all capital that remains in the ING FlexiBonus Account 3 or 6 for a period of 3 or 6 consecutive calendar months respectively (hereinafter referred to as the "Bonus Period") after the ExtraBonus Period or after a previous Bonus Period. The Bonus Period commences, at the latest, on the calendar day following the end of the ExtraBonus Period or the previous Bonus Period. The Bonus Rate granted at a given time applies to all savings to which the new Bonus Period starts at that time. The Bonus Rate is renewable provided that the capital remains in the ING FlexiBonus Account. 1 The ING FlexiBonus Account is not subject to the provisions of Article 21, 5) of the Income Tax Code and Article 2 of the Royal Decree of 27 August 1993 implementing the aforementioned Code, as amended by the Royal Decree of 1 July 2006 and the Royal Decree of 7 December 2008 (subject to any subsequent amendments). Consequently, withholding tax (currently 25%) is payable on interest paid on the ING FlexiBonus Account. 2 The sub-account number is a three-figure extension of the reference account number, and serves as the identification number for the subaccount (e.g ).

2 The ExtraBonus Rate or Bonus Rate obtained at the time of the deposit or the commencement of the Bonus Period continues to apply for the full ExtraBonus Period or Bonus Period. The interest rates are available on the website and in the "Annual Interest on Accounts" leaflet, a copy of which is available in all ING Belgium branches. The interest on the capital in the ING FlexiBonus Account is subject to withholding tax. IV. Opening The ING FlexiBonus Account 3 or 6 is only available to legal persons and natural persons with a company registration number, provided that it is used solely for professional purposes. A holder or authorised user of the Reference Account may apply to open an ING FlexiBonus Account 3 and/or 6 linked to that account. All applications to open an ING FlexiBonus Account 3 or 6 are only valid subject to acceptance by ING Belgium and mutual agreement. If an ING FlexiBonus Account 3 or 6 is opened for a Reference Account for which an ING Bonus Account has already been opened, then this will lead to the automatic closure of the Bonus Account. In opening an ING FlexiBonus Account 3 or 6, the Customer accepts the closure of the ING Bonus Account, if any, linked to the same Reference Account. If an ING FlexiBonus Account 6 is opened, the closure of the ING Bonus Account will automatically result in the opening of an ING FlexiBonus Account 3. In the absence of express instructions to the contrary from the Customer, the closure shall take place at the end of the current quarter immediately after payment of the credit interest on the ING Bonus Account for the current quarter. Likewise, in the absence of express instructions to the contrary from the Customer, the credit balance on the ING Bonus Account will be transferred at the aforementioned time to the ING FlexiBonus Account 3 linked to the relevant Reference Account. The holder(s) and authorised user(s) of the ING FlexiBonus Account, and the management authorisation(s) linked to the ING FlexiBonus Account, are the same as for the Reference Account. The authorised users of the Reference Account have the same management powers for the ING FlexiBonus Account as those granted to the Customer pursuant to these Terms and Conditions, but only within the limits specified in the "Management Authorisation" documents for the Reference Account, unless otherwise specified in these Terms and Conditions. Persons authorised to debit amounts from the Reference Account jointly or severally, with or without limits, have an unrestricted authorisation to debit individually the ING FlexiBonus Account in favour of the Reference Account. Furthermore, all applications to open an ING FlexiBonus Account are only valid subject to acceptance by ING Belgium and mutual agreement. An ING FlexiBonus Account can be opened through an ING branch. Opening an ING FlexiBonus Account is free of charge (without prejudice to any fees relating to the Reference Account). V. Management Money may only be withdrawn from an ING FlexiBonus Account by means of transfers to the relevant Reference Account. The Customer may transfer all or some of the money in their ING FlexiBonus Account to the relevant Reference Account at any time. Money may also be withdrawn from the ING FlexiBonus Account to pay any amount, whether or not called, due by the Customer to ING Belgium, at the initiative of ING Belgium, in accordance with Articles 48 and 49 of ING Belgium's General Regulations. Debit transactions are first booked against amounts for which an ExtraBonus Period is running, and then against amounts to which a Bonus Period applies. If there are different ExtraBonus Periods or Bonus Periods, withdrawals shall be booked according to the LIFO (last in, first out) method. This means that a debit is first booked against the capital for which the period has progressed the least. Payments to other accounts or cash withdrawals are not permitted under the ING FlexiBonus Account.

3 The ING FlexiBonus Account may only be credited by transfers in accordance with an individual or standing order from any current account with ING Belgium. Cash deposits are not permitted. Transactions on the ING FlexiBonus Account are confirmed by means of account statements. The terms and conditions (including frequency) of the account statements relating to transactions on the ING FlexiBonus Account are the same as those for the Reference Account. Management of an ING FlexiBonus Account is free of charge (without prejudice to the fees, if any, relating to the Reference Account). VI. Calculation and payment of interest Credit interest on the ING FlexiBonus Account is calculated on the credit balances in currency and is calculated on a quarterly or six-monthly basis respectively. The payment will include the base rate acquired and the ExtraBonus Rate and the Bonus Rate definitively acquired in the previous period. The Customer may opt to have this calculation carried out on: - for the ING FlexiBonus Account 3: o the last day of January, April, July and October, or o the last day of February, May, August and November, or o the last day of March, June, September and December. - for the ING FlexiBonus Account 6: o the last day of January and July, or o the last day of February and August, or o the last day of March and September, or o the last day of April and October, or o the last day of May and November, or o the last day of June and December. Base interest is calculated on the basis of the actual number of days elapsed and on the basis of a 365-day year (ACT/365). The ExtraBonus Rate and the Bonus Rate on funds that remain permanently in the ING FlexiBonus Account until the end of the ExtraBonus Period or the Bonus Period are calculated on the basis of 30- day months and a 360-day year (30/360). Interest on the capital, including interest that related to a partial withdrawal, is paid within three bank business days at the latest of the date of the calculation as referred to above. If the ING FlexiBonus Account is closed, interest is paid within three bank business days of the date on which the account is closed, as referred to above. Interest on the capital in the ING FlexiBonus Account is credited to the ING FlexiBonus Account or, if the ING FlexiBonus Account is closed, to the relevant Reference Account. The Customer of an ING FlexiBonus Account is notified of the calculation and payment of interest by means of a detailed notice included with the Customer's account statements. VII. Changes in interest ING Belgium may increase or reduce the base rate, ExtraBonus Rate and Bonus Rate according to market conditions. ING Belgium may also amend the conditions for granting or calculating interest according to market conditions or pursuant to legal provisions. ING Belgium shall inform the Customer of proposed changes to interest rates or the conditions for granting or calculating interest within a reasonable time before the changes take effect, by means of a dated notice included with the Customer's account statements or sent to the Customer by ordinary or electronic mail. In addition, the new terms and conditions are included in the "Annual Interest on Accounts" leaflet. This leaflet is available to ING customers when the changes come into force at the latest. Such amended interest rates or terms and conditions for granting and calculating interest take effect on the day specified in the notice referred to above and in the leaflet on interest (subject to point

4 III. Interest). In this case, the Customer may, within the aforementioned reasonable time before the amended interest rates or terms and conditions take effect, close the ING FlexiBonus Account immediately, without charge or penalty. VIII. Closure The Customer may apply to close the ING FlexiBonus Account at any time. As mentioned in point IV, the ING FlexiBonus Account 3 or 6 is only for legal persons and natural persons with a company registration number, provided that it is used solely for professional purposes. If these criteria are no longer satisfied, the ING FlexiBonus Account 3 or 6 must be closed. It will only be possible to close the Reference Account if the ING FlexiBonus Account linked to it has been closed first. An order to close the Reference Account shall therefore imply the prior closure of the ING FlexiBonus Account. When the ING FlexiBonus Account is closed, the credit balance shall be transferred to the Reference Account. Closing an ING FlexiBonus Account is free of charge. IX. Transaction value dates Transfers of money from the ING FlexiBonus Account to the Reference Account are made with sameday value for the debit from the ING FlexiBonus Account. Credit to the ING FlexiBonus Account from an account with ING Belgium is also made with same-day value. X. Complaints Without prejudice to the provisions of Articles 3, 10 and 19 of ING Belgium's General Regulations, all complaints concerning a transaction concluded by ING Belgium shall be sent to ING Belgium in writing as soon as possible. Complaints may, in the first instance, be submitted to the ING branch where the ING FlexiBonus Account is managed. All complaints may also be sent by mail to the following address: ING Mediation Service, Avenue Marnix/Marnixlaan 24, 1000 Brussels. If such notification is not given within a reasonable time limit, allowing for the nature of the transaction involved, the transaction shall be deemed to be in order and approved by the Customer. The aforementioned time limit may not under any circumstances be longer than 60 calendar days as from the date of the transaction involved. XI. Liability ING Belgium is liable for any serious, deliberate error on its part or on the part of its employees, notwithstanding the provisions of these Terms and Conditions, but not for minor errors. XII. Mandatory reporting to the Central Contact Point of the National Bank of Belgium Certain types of Client data are reported to the Central Contact Point operated by the National Bank of Belgium, Boulevard de Berlaimont 14, 1000 Brussels (hereinafter referred to as the CCP ). The National Bank of Belgium is responsible for the processing carried out by the CCP, in accordance with the regulations governing the operation of the Central Contact Point referred to in Article 322, 3 of the 1992 Income Tax Code. ING Belgium is obliged to report to the CCP the following information relating to each Client: a. national registration number or, if this is unavailable, the surname, official first name and date and place of birth of the Client; b. registration number of ING Belgium with the Crossroads Bank for Enterprises; c. the closing date of the calendar year to which the reported data relate; d. IBAN (International Bank Account Number) of each account (including the FlexiBonus Account and the reference account linked to it) held by the Client with ING Belgium as holder or joint holder. The data referred to above are reported to the CCP each year, at the latest by 31 March of the calendar year following the year to which the reporting relates. The data referred to in points a), b), c)

5 and d) above are also reported for calendar years 2010, 2011, 2012 and 2013, at the latest on the date set out in the applicable regulations. These data are recorded by the CCP and stored for a period of 8 years as from the closing date of: as regards the data referred to in point a) above: the last calendar year with regard to which these identification data were reported to the CCP; as regards the data referred to in points b), c), and d) above: the calendar year with regard to which the account the IBAN of which was reported to the CCP was closed. Each Client has the right to consult at the National Bank of Belgium the data recorded in his/her name by the CCP. He/she also has the right to request the correction and deletion of data containing errors and recorded in his/her name by the CCP, with this right being exercised through ING Belgium if the latter reported the data in question to the CCP. Information reported to the CCP can only be used to determine the Client s income tax base or within the framework of establishing an inventory of the Client's assets so as to ensure the collection of taxes and withholding taxes due in principal and additional amounts, of tax increases and administrative penalties, and of fees and interest. XIII. Protection of privacy Personal data provided to ING Belgium in relation to the ING FlexiBonus Account are processed by ING Belgium for the purposes of centralised customer management, account and payment management, asset management (investments), credit facilities (if applicable), brokerage (if applicable, including insurance), marketing of banking, insurance and/or financial services (unless the natural person concerned objects to direct marketing, which can be done free of charge and on request), having an overview of the Customer, checking transactions, and preventing irregularities. These details are also communicated to the other companies in the ING Belgium Group within the European Union engaging in banking, insurance and/or financial activities (list available on request) for the purposes of centralised customer management, marketing of banking, insurance and/or financial services (excluding advertising by electronic mail and provided that the natural person involved does not object to direct marketing on request and free of charge), having an overview of the Customer, the provision of their services (where appropriate) and checking transactions (including prevention of irregularities). Any natural person may consult the data relating to him or herself and have it corrected. For any additional information, please refer to Article 6 (Protection of Privacy) of ING Belgium s General Regulations. XIV. Amendments to these Terms and Conditions Any amendments to the provisions of these Terms and Conditions at the initiative of ING Belgium shall be agreed by ING Belgium and the Customer as follows. ING Belgium shall notify the Customer of the proposed amendments by means of a dated notice included with the Customer's account statements, or sent to the Customer by ordinary or electronic mail. The amendments shall take effect after 60 calendar days, as from the date or the notification or the date specified in the notice, provided that this notice is sent at least 60 calendar days before the amendment is due to take effect. On valid grounds, for instance if the prevailing regulations are amended, ING Belgium may also amend the provisions of these Terms and Conditions with a notification period of less than 60 days, in which case the amendments take effect on the date specified in the notice sent to the Customer as described above. If the Customer does not wish to accept the proposed amendments, they may close their ING FlexiBonus Account immediately, free of charge, before the date on which the amendments take effect, in which case the Customer qualifies for the interest applicable prior to this date in the event of closure before the end of the savings period. If the application to close the account is not made before the date on which the amendments take effect, the Customer is assumed to accept the proposed amendments. ING Belgium SA/NV, Bank, Head office: Avenue Marnix/Marnixlaan 24, B-1000 Brussels Brussels RPM/RPR VAT BE BIC (SWIFT): BBRUBEBB Account: (IBAN: BE ). Responsible publisher (Editeur responsable/verantwoordelijk uitgever): Philippe Wallez, Avenue Marnix/Marnixlaan 24, B-1000 Brussels