The Future Development of egovernment in Hong Kong

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1 The Future Development of egovernment in Hong Kong Howard C. Dickson Government Chief Information Officer HKSAR Government 5 September

2 My Discussion Agenda Why e-government is vital to Hong Kong Where are we? What others say about us? Our forward strategy: Opportunities and challenges 2

3 GDP Distribution by Sector Agriculture Industry Services Hong Kong 0.1% 9.2% 90.6% United States 1.0% 20.4% 78.7% Japan 1.7% 25.8% 72.5% United Kingdom 0.5% 23.7% 75.8% Canada 2.2% 29.4% 68.4% Singapore 0.0% 33.9% 66.1% Malaysia 8.4% 48.0% 43.6% South Korea 3.3% 40.3% 56.3% Thailand 9.9% 44.1% 46.0% Source: The World Factbook ( estimation) ( published by CIA 3

4 Hong Kong: A highly clustered service economy Local farms & fishing: limited capacity Few natural resources to mine, quarry Industry and manufacturing <10% of GDP mainly Construction, Utilities HK depends upon its growing service economy 4

5 E-government in Hong Kong Why A knowledge-based /service-centric economy Vitally important for Hong Kong Must sustain/improve our competitiveness How Enhance capacity, value of service delivery Continue to apply ICT broadly to services economy Drive up inclusiveness: SMEs, individuals Leverage Mainland positioning 5

6 My Discussion Agenda Why e-government is vital to Hong Kong Where are we? What others say about us? Our forward strategy: Opportunities and challenges 6

7 E-government Development First Stage ( ) Launch the Electronic Service Delivery (ESD) scheme Exploit Public Private Partnership Fast-track the development of e-commerce Provide a full range of public services Focus on infrastructure & information services 7

8 Results To-date ESD conducted over 12.7 million transactions, with average monthly transaction volume of 280,000 Over 1,200 public services or 90% of all services amenable to electronic means of delivery are provided with e-option Over 1,500 government forms can be downloaded on-line and 400 e-forms available for on-line completion & submission Over 80% government procurement tenders are conducted through electronic means All government bills are provided with e-payment option 8

9 Some Photo Opportunities Stockholm Challenge Award 2001 (E-government) & 2004 (Health) UN World Submit Award 2003 Superbrands Award 2004 The 7 th Annual Government Solution Centre Awards (e-government Institute of USA) Asia Pacific ICT Awards 2003, 2004 & (E-government) Asia Pacific ICT Awards (Healthcare) 9

10 Digital Inclusion in Individuals 125% mobile phone penetration 59% used PC in the past 12 months 57% used Internet service in the past 12 months 30% used Online government services in the past 12 months Households 70% PC penetration 62% with broadband Internet 10

11 Digital Inclusion in Small Corporations Medium Corporations Large Corporations Number 275,295 32,583 6,053 PC Penetration 56.4% 88.9% 97.5% Internet Connection 50.5% 83.6% 91.5% Access to Online Government Services (for those with Internet Connection) 52.5% 69.4% 78.2% 11

12 My Discussion Agenda Why e-government is vital to Hong Kong Where are we? What others say about us? Our forward strategy: Opportunities and challenges 12

13 E-government International s United Nations ITU World Economic Forum Brown University Economist State University of New Jersey Publish Year # Economies Index / Index of Digital Networked Sixth Annual E-readiness E-government Measurement ICT Diffusion Opportunity Readiness Global Index Index E-government 2004 Economy () UK (10) Finland (11) Hong Kong (12) Hong Kong (5) UK (7) Singapore (2) Finland (5) Canada (6) Singapore (3) Canada (5) UK (5) Finland (7) Canada (9) Hong Kong (4) Singapore (6) Canada (13) Canada (14) UK (10) UK (6) Hong Kong (10) Canada (9) Singapore (16) Singapore (16) Hong Kong (11) Azerbaijan (17) Singapore (13) UK (21) S. Korea (19) Finland (17) S. Korea (14) Finland (19) S. Korea (18) Finland (35) Azerbaijan (100) Azerbaijan (99) Azerbaijan (73) Hong Kong (20) Azerbaijan (68) Azerbaijan (n/a) Note 1 Measurement at city level only Canada (Toronto), Finland (Helsinki), South Korea (Seoul), UK (London) 13

14 E-government International s United Nations ITU World Economic Forum Brown University Economist State University of New Jersey Publish Year # Economies Index / Index of Digital Networked Sixth Annual E-readiness E-government Measurement ICT Diffusion Opportunity Readiness Global Index Index E-government 2004 Economy () UK (10) Finland (11) Hong Kong (12) Hong Kong (5) UK (7) Singapore (2) Finland (5) Canada (6) Singapore (3) Canada (5) UK (5) Finland (7) Canada (9) Hong Kong (4) Singapore (6) Canada (13) Canada (14) UK (10) UK (6) Hong Kong (10) Canada (9) Singapore (16) Singapore (16) Hong Kong (11) Azerbaijan (17) Singapore (13) UK (21) S. Korea (19) Finland (17) S. Korea (14) Finland (19) S. Korea (18) Finland (35) Azerbaijan (100) Azerbaijan (99) Azerbaijan (73) Hong Kong (20) Azerbaijan (68) Azerbaijan (n/a) Note 1 Measurement at city level only Canada (Toronto), Finland (Helsinki), South Korea (Seoul), UK (London) 14

15 E-government International s United Nations ITU World Economic Forum Brown University Economist State University of New Jersey Publish Year # Economies Index / Index of Digital Networked Sixth Annual E-readiness E-government Measurement ICT Diffusion Opportunity Readiness Global Index Index E-government 2004 Economy () UK (10) Finland (11) Hong Kong (12) Hong Kong (5) UK (7) Singapore (2) Finland (5) Canada (6) Singapore (3) Canada (5) UK (5) Finland (7) Canada (9) Hong Kong (4) Singapore (6) Canada (13) Canada (14) UK (10) UK (6) Hong Kong (10) Canada (9) Singapore (16) Singapore (16) Hong Kong (11) Azerbaijan (17) Singapore (13) UK (21) S. Korea (19) Finland (17) S. Korea (14) Finland (19) S. Korea (18) Finland (35) Azerbaijan (100) Azerbaijan (99) Azerbaijan (73) Hong Kong (20) Azerbaijan (68) Azerbaijan (n/a) Note 1 Measurement at city level only Canada (Toronto), Finland (Helsinki), South Korea (Seoul), UK (London) 15

16 E-government International s United Nations ITU World Economic Forum Brown University Economist State University of New Jersey Publish Year # Economies Index / Index of Digital Networked Sixth Annual E-readiness E-government Measurement ICT Diffusion Opportunity Readiness Global Index Index E-government 2004 Economy () UK (10) Finland (11) Hong Kong (12) Hong Kong (5) UK (7) Singapore (2) Finland (5) Canada (6) Singapore (3) Canada (5) UK (5) Finland (7) Canada (9) Hong Kong (4) Singapore (6) Canada (13) Canada (14) UK (10) UK (6) Hong Kong (10) Canada (9) Singapore (16) Singapore (16) Hong Kong (11) Azerbaijan (17) Singapore (13) UK (21) S. Korea (19) Finland (17) S. Korea (14) Finland (19) S. Korea (18) Finland (35) Azerbaijan (100) Azerbaijan (99) Azerbaijan (73) Hong Kong (20) Azerbaijan (68) Azerbaijan (n/a) Note 1 Measurement at city level only Canada (Toronto), Finland (Helsinki), South Korea (Seoul), UK (London) 16

17 E-government International s United Nations ITU World Economic Forum Brown University Economist State University of New Jersey Publish Year # Economies Index / Index of Digital Networked Sixth Annual E-readiness E-government Measurement ICT Diffusion Opportunity Readiness Global Index Index E-government 2004 Economy () UK (10) Finland (11) Hong Kong (12) Hong Kong (5) UK (7) Singapore (2) Finland (5) Canada (6) Singapore (3) Canada (5) UK (5) Finland (7) Canada (9) Hong Kong (4) Singapore (6) Canada (13) Canada (14) UK (10) UK (6) Hong Kong (10) Canada (9) Singapore (16) Singapore (16) Hong Kong (11) Azerbaijan (17) Singapore (13) UK (21) S. Korea (19) Finland (17) S. Korea (14) Finland (19) S. Korea (18) Finland (35) Azerbaijan (100) Azerbaijan (99) Azerbaijan (73) Hong Kong (20) Azerbaijan (68) Azerbaijan (n/a) Note 1 Measurement at city level only Canada (Toronto), Finland (Helsinki), South Korea (Seoul), UK (London) 17

18 E-government International s United Nations ITU World Economic Forum Brown University Economist State University of New Jersey Publish Year # Economies Index / Index of Digital Networked Sixth Annual E-readiness E-government Measurement ICT Diffusion Opportunity Readiness Global Index Index E-government 2004 Economy () UK (10) Finland (11) Hong Kong (12) Hong Kong (5) UK (7) Singapore (2) Finland (5) Canada (6) Singapore (3) Canada (5) UK (5) Finland (7) Canada (9) Hong Kong (4) Singapore (6) Canada (13) Canada (14) UK (10) UK (6) Hong Kong (10) Canada (9) Singapore (16) Singapore (16) Hong Kong (11) Azerbaijan (17) Singapore (13) UK (21) S. Korea (19) Finland (17) S. Korea (14) Finland (19) S. Korea (18) Finland (35) Azerbaijan (100) Azerbaijan (99) Azerbaijan (73) Hong Kong (20) Azerbaijan (68) Azerbaijan (n/a) Note 1 Measurement at city level only Canada (Toronto), Finland (Helsinki), South Korea (Seoul), UK (London) 18

19 E-government International s United Nations ITU World Economic Forum Brown University Economist State University of New Jersey Publish Year # Economies Index / Index of Digital Networked Sixth Annual E-readiness E-government Measurement ICT Diffusion Opportunity Readiness Global Index Index E-government 2004 Economy () UK (10) Finland (11) Hong Kong (12) Hong Kong (5) UK (7) Singapore (2) Finland (5) Canada (6) Singapore (3) Canada (5) UK (5) Finland (7) Canada (9) Hong Kong (4) Singapore (6) Canada (13) Canada (14) UK (10) UK (6) Hong Kong (10) Canada (9) Singapore (16) Singapore (16) Hong Kong (11) Azerbaijan (17) Singapore (13) UK (21) S. Korea (19) Finland (17) S. Korea (14) Finland (19) S. Korea (18) Finland (35) Azerbaijan (100) Azerbaijan (99) Azerbaijan (73) Hong Kong (20) Azerbaijan (68) Azerbaijan (n/a) Note 1 Measurement at city level only Canada (Toronto), Finland (Helsinki), South Korea (Seoul), UK (London) 19

20 Some of My Reflections The ranking tends to drop when There are security or privacy breaches with our information There are major IT project failures e-services are built around departments not citizen s needs The ranking goes up when Infrastructure and service coverage are improved Top government officials inculcate commitment New joined-up services with more direct and customer friendly interface are announced 20

21 My Discussion Agenda Why e-government is vital to Hong Kong Where are we? What others say about us? Our forward strategy: Opportunities and challenges 21

22 Opportunities Creation of GCIO role Put policy formulation & execution together in 2004 Lead a whole-of-government perspective Part of Commerce, Industry & Technology Bureau Digital 21 Strategic Plan for 2007 The 4th strategic planning update is gaining attention More widely based both in and outside Government Key and sustaining areas emerging for development Gaining alignment with broader government goals 22

23 Barriers and Challenges Respect of vertical hierarchy vs need for horizontal governance Breaking the moulds of departmental loyalty, work habits Interfering with what works, getting off of paper Imposing on the urgent with the important Time-frames of procurement versus tenure It s not your money! No one has all the policies/resources We do policy, not IT projects! Getting out from under the ICT mantra Building ownership for transformation 23

24 Forward Strategy Building Cross-government Commitment E-Government Steering Committee (EGSC) Chaired by Financial Secretary to provide sponsorship To set the strategic direction of e-government Fully endorsed by the Service Transformation Sub-Committee Policy Committee Chaired by GCIO Focus on opportunities.. Difficult barriers and common obstacles Chaired by the Chief Secretary for Administration with all Bureau Secretaries as members Responsible for coordinating and harmonising policy proposals that cut across different policy areas 24

25 Next Wave New Strategy for Service Delivery Launch a new one-stop portal (OSP) all government services caters to special needs perceived as my government, less a marketplace Adopt citizen-centric approach clustering under user leadership common look and feel applies to payments, for example balancing departmental, government-wide perspectives 25

26 New Strategy for Service Delivery Established government branding ( soft launch on 6 September Use a service clustering approach Use open and interoperable standards Identify and provide common services (e.g. payment gateway) Explore private sector collaboration 26

27 27

28 My Discussion Agenda Why e-government is vital to Hong Kong Where are we? What are others saying about us? Our forward strategy: Opportunities and challenges Conclusions 28

29 The Next Wave of E-government Increased Value to Citizens & Business Presence Information Publishing Interaction E-Forms Submission Transaction Multi- Functional Government Services Hong Kong Transformation Citizens Personalised Portal Value-added integration with commerce content Seamless Government Services Citizen-Centric Joined-up Services Stages of egovernment 29

30 Teamwork?

31 Political Support?

32 Leadership?

33 More Information E-Government in Hong Kong Office of the Government Chief Information Officer Digital 21 Strategy 33

34 Thank You 34

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