King George International Business College Canada TESOL Centre Vancouver BC Co-op Student Handbook Advanced Business Management
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1 King George International Business College Canada TESOL Centre Vancouver BC Co-op Student Handbook Advanced Business Management Everything You Need to Know about Having a Successful Co-op Work Term
2 Welcome to the KGIBC-CTC Co-op program! You have made it into one of our most advanced programs, and you now have the opportunity to work in Canada. Congratulations! You must be an ambitious student with a love of challenges! There is a lot you need to know about the language co-op program before you begin. This guide is designed to help you understand the ins and outs of the program, answer your questions, and get you excited about studying and working in Canada. It will also let you know about some of the challenges you will encounter as you search for employment as a co-op student. Sometimes students arrive with unrealistic expectations about how easy it will be to get a job in Canada. This guide will dispel any lingering myths about the language co-op program and prepare you for the challenge that lies ahead. It is very important to adjust your expectations to match the reality that awaits you in the language co-op program. Our goal is to prepare you so that you know what to expect. If you read through and understand all the contents of this guide, you are prepared for a great language co-op work term. 2
3 As of March 18, 2013 ABM consists of 8 academic modules and a co-op work term. ADVANCED BUSINESS MANAGEMENT (50 WEEKS) Components Weeks Module 1 International Management 4 Module 2 Communication, Cultural Awareness and Leadership 4 Module 3 Business Law for Managers 4 Module 4 Global Finance and Accounting 4 Module 5 International Marketing 4 Module 6 Economics for Global Managers 4 Module 7 Co-op Preparation 1 Work Term Co-op Internship 24 Module 8 Capstone Project 1 Co-op Module 7: Co-op Preparation This module consists of one week of self-directed job preparation and job searching under the direct supervision of the Co-op Coordinator. A detailed schedule will be handed out at the beginning of the module outlining the learning objectives and assignments for the 1 week module. The module will function as follows: o Students sign in at am with the Co-op Coordinator on Tuesday and Thursday for that week and spend Monday, Wednesday and Friday completing assignments. o Co-op Coordinator reviews assignments and expectations for the day. o Students work independently on the campus computers preparing a resume, cover letters, conducting industry research, and job searching. o The Co-op Coordinator is available for guidance and tutoring. o Students hand in requested assignments via . o Students check in and out with the Co-op Coordinator on arrival and departure. o Students must complete all Module 7 assignments before starting their work term. 3
4 Co-op Module 8: Capstone Paper Module 8 students must meet with the module facilitator on the first day of this module to discuss a suitable topic for their capstone paper. The facilitator will already have provided the students with a list of possible topics, but will leave the final selection to the students discretion. Students are encouraged to choose a topic that reflects personal background and interests, or may be useful for their professional future. The capstone paper will be 4 to 5 pages in length, and focus on a clearly defined question or issue. The list of resources will comprise 3 to 5 references. Students will use the MLA format; all information can be found on The paper will be assigned a Pass/Fail grade, based on the following criteria: Research and quality of academic work 25% Clarity and focus of argument 50% English 25% On day one of Module 8, the module facilitator will sit down with the student to ascertain they understand the academic and technical requirements, as well as the investment in terms of time and effort. The module facilitator will coach the students throughout the week so as to ensure the delivery of a quality product. Past experience has proven that students avoiding this aspect of the module run a very real risk of seeing their work sent back for revision, or rejected. What is a co-op program? Just in case you need a refresher a co-op program is a program that combines theoretical classroom teaching with a work term that allows qualified students to go out into the working world and find jobs. After students finish their in-class studies, they begin their job search. This kind of program offers students the opportunity to practice what they have learned in class as well as their English skills in English speaking working environments. A co-op program does not provide jobs, but rather aims to help equip students with the job search skills, interview skills, and general skill set they will need to succeed in their future 4
5 careers. The KGIBC-CTC co-op program offers students the opportunity to gain professional experience, but all co-op students must find a work experience position themselves with the assistance of the Co-op and Practicum Coordinator. What is the point of taking a co-op program? The KGIBC-CTC co-op program helps students: Develop confidence communicating in English. Improve business English vocabulary. Sharpen public speaking skills through presentations and meetings. Determine personal skills and interests. Identify personal learning objectives. Gain valuable work experience, enhance their resumes, and improve chances of finding a good job in the future. Discover worlds outside of the ESL classroom. Develop a competitive edge in the international job market. In Canada, nobody will hand you the job of your dreams; not your parents, or your grandparents or your friends or your school. If they could, they probably would! The hard fact is that everyone must prove themselves, land a job on their own and work hard to get promoted. Everyone must pound the pavement to get a job, network like crazy, and talk-the-talk in interviews to get hired. This takes a lot of confidence and some special skills. We will help teach you how to do this! What are the important things I will learn? You will begin learning: o How to assess your employable skills, strengths and weaknesses. o How to set clear goals and identify your target jobs. o How to write an effective resume. o How to write an effective cover letter. o How to research companies and target jobs. o How to look for a job on the internet, in newspapers, on the street and by word-of-mouth. o How to perform well during job interviews. o How to work in a professional, Canadian environment. 5
6 Part I: HOW THE CO-OP PROGRAM WORKS What can a co-op student expect from their work term? Every student comes to the program equipped with their unique educational and work experience background, so every student will have a different experience. It is very important for students to adjust their expectations to fit the reality that awaits them (for example, some work experiences for students are unpaid and some students may have years of experience in a certain field and not receive a work term placement in that field.) Please consider the following points: Students still completing university studies without work experience will be eligible for jobs in the service industry and/or retail positions or other entry level positions. Recent graduates with some working experience and who possess basic computer skills will be eligible for the above listed jobs as well as entry level office administration positions. These entry level positions include duties such as typing, faxing, photo-copying and general office and administrative duties. Mature students with technical training and/or completed university degrees, as well as years of professional experience will be eligible to apply for entry level jobs in their profession. These students must research and pursue appropriate companies that are willing to employ them for a limited amount of time. Any student who does not possess adequate English skills, regardless of their training or experience, will face a greater challenge. Students willing to take unpaid internships will likely receive more professional work experience than those who insist on receiving payment during their work term. How will the co-op program help me get a job myself? The co-op program provides support in two main ways: o KGIBC-CTC provides a Co-op Coordinator to help you with your job search. Work closely with the Co-op Coordinator throughout your study term. 6
7 o We provide a one week Co-op Preparation Module 7 to be completed just after you finish your academic term to help you gain the specific knowledge you need regarding the Job Market in Canada, Resume Preparation, Skills Assessment, Interview Skills, and Job Search Techniques. You will be given a course book outlining the requirements for this module and providing you with information, tips and advice before you begin Module 7. Module 7 activities are mandatory. They are an extremely important part of completing you academic study term and starting your internship term. If you have to miss a day for a valid reason, please approach the Co-op Coordinator to make up the assignments. Students who do not complete module 7 assignments will be given lowest priority in job search assistance. What is the role of the Co-op Coordinator? The Co-op Coordinator will: o Provide on-going support to you through-out your study term. o Help prepare you for your internship with Module 7 and on-going support during your academic study term. o Help you obtain three interviews which will allow you to complete the minimum of 400 hours of work experience, and support you as you job search. o Prepare you for interviews. o Offer on-going support while you are working. Is it hard as a co-op student to get a job? Well, it won t be easy. Please keep these points in mind while you are out there: o You are competing with native English speaking Canadians. o Most employers are looking for long term employees. Due to the short length of the language co-op work term, students will be eligible for a limited number of jobs. o You will need to have extra patience and determination to overcome these extra obstacles. o Be flexible. There are many ways to complete the language co-op requirements, so stay open to a variety of options. 7
8 Part II: THE INS AND OUTS OF INTERVIEWS Will you consider my requests when helping me arrange interviews? We will try to do so, however, we cannot guarantee that all interviews will perfectly match your educational or professional background. We ask you to think broadly and open your mind to a diversity of possible employment opportunities and how they may benefit you. Will you send multiple students to interview for the same position? Absolutely! Sometimes you will find yourself in competition with your classmates. It s an extremely competitive work world out there. Our advice to you: sharpen your skills, build your confidence and just get used to it. What happens if I refuse an interview? If you refuse an interview it still counts as one of your magic three. No debate. We encourage you to accept all interview opportunities presented by the Co-op Coordinator. You may find that once you meet the employer and see the work place in person, it is more appealing to you. Can anything else jeopardize my magic three interviews? Disrespect of KGIBC-CTC and co-op policies will affect your co-op interviews. The KGIBC-CTC Co-op team has full authority to refuse one, two, or all three coop interviews on the basis of your behaviour on campus. When we arrange interviews, we need to be sure that we can trust you as a reliable job candidate. It is up to you to build and maintain that trust. What if I am just not very good at interviews? Nobody loves undergoing interviews. They are nerve-wracking you are on the line and you have to sell yourself, and you are speaking a foreign language! Module 7 provides opportunities for you to participate in practise interviews, and we encourage students to practise with each other! We will support you if you are nervous. 8
9 Part III: Work Term Responsibilities What do I have to do for KGIBC-CTC during my work term? During your work term you must complete the following magic 5 tasks: o Submit monthly Work Reports about your company and position to the Co-op Coordinator. A template for the work report will be given to you. o Make note of the END DATE of your work term given out by the Co-op Coordinator when you start working. o Remember that your work term is exactly 24 weeks long with no possibility of extension. Even if your company allows you to take a break, the 24 week count down continues. o Have a valid study and work permit and valid insurance for the duration of your work term. o Return to campus to complete Module 8 by your module start date. Work Term Pitfalls and Problems Is it possible to fail my co-op work term? Yes. You will fail your co-op work term if you: o Do not submit your Work Reports within the dates specified. o Fail to maintain contact with the Co-op Coordinator. o Do not complete Module 7. o Don t fulfill the minimum 400 hours of work. o Quit for no good reason. o Are fired. o Do not complete, or fail, Module 8. What if I quit my job? If you quit, please note the following: o It is customary to give at least two weeks notice when quitting a job in Canada. If the student has valid reasons for quitting and presents those reasons to the Coordinator, and the student gives two weeks notice, the Co-op Coordinator may continue to assist the student. o The co-op team will no longer be under any obligation at all to provide you with further support or advice. o If you quit before completing 400 hours of work, you may not earn the A- BM diploma. 9
10 The only exceptions to the above are the following cases: o The organization obviously and immediately violates written promises made during the interview 1. o The organization asks you to perform tasks that involve heavy manual labour, are dangerous, or illegal. o You are being physically, mentally, verbally, or sexually harassed. o The job is affecting your physical and mental health, and this has been confirmed by a doctor. While I am working, what is my status? You will have full-time student status throughout the duration of the program, from your first day of classes to the very end of your work term. You will need to have a valid study permit for the entire program, not just inclass time. When you receive your diploma and graduate you are no longer a full-time student. Can I continue working when the co-op work term is over? Many students ask if they can continue working their job when the work term is over. Your Work Permit Conditions: o You must begin the process of applying for your work permit within the first module of classes. Do not delay it takes from 2 to 6 months for the work permit application to be processed. o Your work permit has been issued solely for the purpose of the KGIBC- CTC co-op program. o When you graduate and receive your diploma, your work permit is no longer valid, regardless of whether or not there is any time left on it. o When you graduate, KGIBC-CTC is to inform Canadian Immigration saying you are no longer a student in our program when they contact us. o If we inform CIC of your non-student status they know your work permit is no longer valid. 1 Please note that in BC, verbal promises made during an interview are valid as well. It is crucial that you make sure you understand everything that is said in the course of an interview. 10
11 If you wish to keep working: o Your employer may have to submit a Foreign Worker Application for a labour market opinion (LMO) to the HRSDC in order for you to be able to apply for a work permit from the CIC. o It is illegal for you to work without a valid work permit. o KGIBC-CTC does not assist or get involved in student applications or plans to immigrate, nor do we assist students in finding a language co-op host that suits the students plans to secure a sponsor. We are an educational institution and we have no involvement in immigration counseling or services of any kind. Please seek sponsorship and immigration advice elsewhere. But wait there s more Part IV: Paperwork Get it done! MEDICAL SERVICES PLAN (MSP) You must have adequate health insurance for the duration of your work term. When coming to Canada as a temporary resident, you must apply for BC Medical Insurance, which will become effective 3 months after your arrival. While you are waiting for your medical insurance to be effective, you need to apply for private medical insurance that covers the first 3 months. Apply for your BC care card at the info provided below. MSP Contacts for B.C. Residents MAILING ADDRESS Medical Services Plan PO Box 9035 Stn Prov Govt Victoria, B.C. V8W 9E3 Fax: TOLL-FREE TELEPHONE SERVICE An automated service is available 24 hours a day, 7 days a week, to provide information about your MSP account, and general information about MSP benefits and services. If you need to speak with a customer service representative, please call between 8:00 a.m. to 4:30 p.m., Monday to Friday. 11
12 Vancouver: Other areas of B.C. (toll-free): In B.C., premiums are payable for MSP coverage and are based on family size and income. The monthly rates are: $57 for one person $102 for a family of two $114 for a family of three or more Students must follow their employer s safety policies and procedures. If injured on the job, they must immediately notify their co-op supervisor and the co-op team. Get it done: SOCIAL INSURANCE NUMBER Students must apply for a Social Insurance Number (SIN) at the nearest HRSDC office for tax purposes when they begin working. Please refer to the following web-link: HRSDC: Sinclair Centre, Suite 415, 757 Hastings Street West, Vancouver, British Columbia, V6C 1A1 Phone bcytprograminquiry@servicecanada.gc.ca Services provided in English only Hours of service Mondays from 8:00 am to 5:00 pm. Tuesday to Friday from 8:30 am to 4:00 pm. Busiest hours 12:00 pm to 3:00 pm. 12
13 INCOME TAX (CANADA PENSION PLAN/EMPLOYMENT INSURANCE PREMIUMS) Employers will require co-op students to complete a TD1 form for income tax purposes. The employer can provide a more detailed explanation of the TD1 form when the student starts the work term. Employers are required to deduct income tax, Canada Pension (CPP), and Employment Insurance (EI) premiums from employees. WORKPLACE HEALTH AND SAFETY All workplaces where students work must abide by the employment standards act and health and safety standards of Canada. For more information please refer to the following websites: British Columbia: Ontario: Nova Scotia: DISPUTE RESOLUTION POLICY KGIBC-CTC is committed to the fair and equitable treatment of all students. In the event of a dispute please follow these steps. 1. The student must express the details of the dispute in writing. 2. A director or program coordinator will review the student s complaint. 3. The director or program coordinator will try to resolve the dispute with the student within 10 days of the formal complaint. 13
14 4. If a consensus is reached, the director or program coordinator shall provide a written record of the decision. 5. If a consensus cannot be reached, the student has the right to seek third party arbitration. 6. The decision of the arbitrator will be final and will be provided to both parties in writing. Some advice for Co-op Students You know what realtors say about real estate:. It s all about location, location, location. The co-op team has a similar saying: it s all about attitude, attitude, attitude. Attitude plays a huge role in the success of our students. Successful students take control of their own life, and do not wait for others to solve their problems. They take responsibility for their own actions. They do not look for excuses. They get involved, and show initiative and resourcefulness. They are unfailingly courteous and respectful. They try to learn how Canadians behave and think, and are sensitive to their environment. They fit their expectations to reality, and are open to a variety of options. Most importantly, they are flexible. When things do not go according to plan, they do not get angry, complain, or blame others. The have a positive and outgoing attitude! We look forward to working with you. Good luck! 14
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