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2 Rackspace Cloud Backup Developer API v1.0 ( ) 2015 Rackspace US, Inc. This document is intended for software developers interested in developing applications using the Rackspace Cloud Backup Application Programming Interface (API). The document is for informational purposes only and is provided AS IS. RACKSPACE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ACCURACY OR COM- PLETENESS OF THE CONTENTS OF THIS DOCUMENT AND RESERVES THE RIGHT TO MAKE CHANGES TO SPECIFICATIONS AND PROD- UCT/SERVICES DESCRIPTION AT ANY TIME WITHOUT NOTICE. RACKSPACE SERVICES OFFERINGS ARE SUBJECT TO CHANGE WITH- OUT NOTICE. USERS MUST TAKE FULL RESPONSIBILITY FOR APPLICATION OF ANY SERVICES MENTIONED HEREIN. EXCEPT AS SET FORTH IN RACKSPACE GENERAL TERMS AND CONDITIONS AND/OR CLOUD TERMS OF SERVICE, RACKSPACE ASSUMES NO LIABILITY WHATSOEVER, AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO ITS SERVICES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. Except as expressly provided in any written license agreement from Rackspace, the furnishing of this document does not give you any license to patents, trademarks, copyrights, or other intellectual property. Rackspace, Rackspace logo and Fanatical Support are registered service marks of Rackspace US, Inc. All other product names and trademarks used in this document are for identification purposes only and are property of their respective owners. ii

3 Table of Contents 1. Overview Intended audience Document change history Additional resources API contract changes Pricing and service level Concepts Agent Backup configuration Restore Restore configuration Server setup General API information Authentication Role Based Access Control Assigning roles to account users Roles available for Cloud Backup Resolving conflicts between RBAC multiproduct vs. custom (product-specific) roles RBAC permissions cross-reference to Cloud Backup API operations Service access endpoints Rackspace Cloud Backup service versions Contract version List API version Request and response types Limits Faults and common issues API operations Agent operations List agent details Enable or disable an agent Enable volume encryption Change encryption password Delete agent Migrate vault Update agent backup behavior List agent details by host server ID User operations List all agents for this user Wake up agents Backup configuration operations Create backup configuration Update backup configuration List backup configuration details List all backup configurations for a user List all backup configurations for an agent Enable or disable a backup configuration Delete a backup configuration iii

4 3.4. Backup operations Start or stop a backup manually List backup details List completed backups Get a backup report Restore configuration operations Create a restore configuration Update a restore configuration Include or exclude a file in a restore configuration List included or excluded files in a restore configuration Delete a restore configuration Restore operations List backups available for a restore Start or stop a restore manually List details about a restore Get restore report Activity operations List activity for an agent List activity for a user Glossary iv

5 List of Tables 2.1. Cloud Backup product roles and permissions Multiproduct (Global) roles and permissions Regionalized service endpoints Limits for Cloud Backup v

6 List of Examples 2.1. Authentication request with multi-factor authentication credentials Example request URI (contract version in bold) Example list versions request List agent details: JSON request List agent details: JSON response Enable an agent: JSON request Disable an agent: JSON request Enable volume encryption: JSON request Enable volume encryption response Change encryption password: JSON request Change encryption password response Delete agent: JSON response Migrate vault: JSON request Update agent backup behavior: JSON request Update agent backup behavior: JSON response List agent details by host server ID: JSON request List agent details by host server ID: JSON response List all agents for this user: JSON request List all agents for this user: JSON response Wake up agents: JSON request Create backup configuration: JSON request Create backup configuration: JSON response Update backup configuration: JSON request List backup configuration details: JSON request List backup configuration details: JSON response List all backup configurations for a user: JSON response List all backup configurations for an agent: JSON request List all backup configurations for an agent: JSON response Enable or disable a backup configuration request Enable a backup configuration: JSON request Disable a backup configuration: JSON request Disable a backup configuration: JSON response Delete a backup configuration: JSON request Start a backup manually: JSON request Stop a backup manually: JSON request Start a backup manually response List backup details: JSON request List backup details: JSON response List completed backups: JSON request List completed backups: JSON response Get a backup report: JSON request Get a backup report: JSON response Create a restore configuration: JSON request Create a restore configuration: JSON response Update a restore configuration: JSON request Include a file in a restore configuration: JSON request List included or excluded files in a restore configuration: JSON request Delete a restore configuration: JSON request vi

7 3.46. List backups available for a restore: JSON request List backups available for a restore: JSON response Start encrypted restore: JSON request Start unencrypted restore: JSON request Stop restore manually: JSON request List details about a restore: JSON request List details about a restore: JSON response Get restore report: JSON request Get restore report: JSON response List activity for an agent: JSON request List activity for an agent: JSON response List activity for a user: JSON request List activity for a user: JSON response vii

8 1. Overview Rackspace Cloud Backup is a file-based backup application that enables you to choose which files and folders to back up from your cloud server. You can choose to restore your whole system with all of its folders and files, or to restore individual files or folders from a given date, or to restore to an entirely different server. Interactions with Rackspace Cloud Backup occur programmatically via the Rackspace Cloud Backup API, as described in this guide. Following are some of the tasks you can perform using Rackspace Cloud Backup: Select the files and folders that you want to back up from your cloud server. Run your backups manually or on a schedule that works for you. See the activity from all your backups, for both current and previous backups. Use AES-256 encryption with a private encryption key known only to you. Restore individual files and folders from a particular date. Save space with incremental backups that save only the changed portions of files. Create unlimited backups. Choose your backup endpoint based on the location of the server that you want to use for backup or for restore. For a list of endpoints, see Section 2.3, Service access endpoints [11]. Note Rackspace Cloud Backup does not take snapshots of your server. To read more about how Rackspace Cloud Backup differs from snapshots, see "Rackspace Cloud Backup vs. Cloud Server Image Backups" in the Rackspace Knowledge Center Intended audience This guide is intended to assist software developers who want to develop applications by using the Rackspace Cloud Backup API. It assumes the reader has a general understanding of storage and is familiar with the following items: RESTful web services HTTP/1.1 conventions JSON data serialization formats 1

9 1.2. Document change history This version of this guide replaces and obsoletes all earlier versions. The most recent changes are described in the following table: Revision Date June 30, 2015 April 23, 2015 March 4, 2015 January 14, 2015 September 2, 2014 Added the Limits section. Summary of Changes Corrected links in Assigning roles to account users. Removed the London endpoint, since Rackspace now has one global endpoint for authentication using the Rackspace Cloud Identity service. See Section 2.1, Authentication [6]. Added information and links about multi-factor authentication in Section 2.1, Authentication [6]. The following additions were made to enhance Cloud Backup to enable cross-datacenter restores: July 22, 2014 April 14, 2014 February 14, 2014 Added the BackupDataCenter parameter to the following operations in Section 3.5, Restore configuration operations [81]: As a request and response parameter to the operation to create a restore configuration As a request parameter to the operation to update a restore configuration Added the BackupDataCenter parameter to the following operation in Section 3.6, Restore operations [93] : As a response parameter to the operation to list details about a restore Added the BackupId parameter to the following operations in Section 3.7, Activity operations [105]: As a response parameter to the operation to list the activity for an agent As a response parameter to the operation to list the activity for a user Added a link to guidance on choosing a regionalized endpoint in Section 2.3, Service access endpoints [11]. Reworked Chapter 3, API operations [15] to use a Web Application Description Language (WADL) file for the operation descriptions. Added the change encryption password operation. February 5, 2014 Added Section 2.2, Role Based Access Control [9]. January 28, 2014 January 10, 2014 December 31, 2013 Updated the description of the lists agent details operation to include instructions to retrieve the correct values for TimeOfLastSuccessfulBackup, as well as Status. Added the BackupContainer response parameter to the lists agent details operation. Added a note that describes how to handle an agent with a Status of Offline that is not posting any heartbeats to the description of the lists agent details operation. Added a note to the description of the list agent details operation that Status is always Offline for this operation request. Changed the normal response code from 200 to 204 for the delete restore configuration operation. Added the BackupMachineId parameter description to the create restore configuration operation. November 4, 2013 Updated the instructions for locating the API key, Tenant ID, and account number in the Cloud Control Panel in Section 2.1, Authentication [6]. Added the wake up agent operation. Changed the service access endpoint in the examples in Chapter 3, API operations [15] from the generic endpoint, https://backup.api.rackspacecloud.com, to one of the supported endpoints, https://dfw.backup.api.rackspacecloud.com. 2

10 Revision Date Summary of Changes October 21, 2013 Added the HKG service endpoint to Section 2.3, Service access endpoints [11]. October 16, 2013 September 11, 2013 Added the HostServerId response parameter to the list agent details operation. Added the list agent details by host server ID operation to Section 3.1, Agent operations [16]. Added the MachineAgentId request parameter to the create backup configuration operation. July 31, 2013 Added the migrate vault operation to Section 3.1, Agent operations [16]. Added the update agent backup behavior operation to Section 3.1, Agent operations [16]. Updated regionalized service endpoints and added IAD (Section 2.3, Service access endpoints [11]). June 24, 2013 Added the request and response parameter descriptions to the operations in Chapter 3, API operations [15]. Corrected examples in the operation description to manually start a restore. Updated information about the use of authentication endpoints in Section 2.1, Authentication [6]. You can now use either the US endpoint or UK endpoint to access the Cloud Identity service, regardless of US or UK identities. Removed the Date/Time section. The Cloud Backup API now supports only Microsoft Date Format and not ISO. Added Sydney (SYD) data center to datacenter specifications. Removed the Help operations section that was at the end of the book as these are classified as internal calls. June 5, 2013 May 20, 2013 April 17, 2013 March 5, 2013 Changed all occurrences of to Updated the example for creation of a backup configuration request to include "MachineAgentId" near top of example. Changed Rackspace control panel to Cloud Control Panel in Section 2.1, Authentication [6]. Removed limits. Created initial document Additional resources For information about getting started using Cloud Backup using curl, refer to the Cloud Backup Getting Started at docs.rackspace.com. You can download the most current versions of the API-related documents from docs.rackspace.com. For more information about using the Cloud Backup API with curl, see the blog post Rackspace Cloud Backup API with curl. Additional information about Cloud Backup is also available in the Rackspace Knowledge Center at Best Practices for Cloud Backup. For information about Rackspace Cloud products, see This site also offers links to the official support channels for Rackspace, including knowledge base articles, forums, phone, chat, and . You can follow Rackspace updates and announcements via twitter at: rackspace. 3

11 This API uses standard HTTP 1.1 response codes as documented at: API contract changes Rackspace notifies customers in release notes when and if the contract changes Pricing and service level Cloud Backup is part of the Rackspace Cloud and your use of the Cloud Backup API will be billed according to the pricing schedule at Although Cloud Backup does not provide a service level agreement (SLA), applicable SLAs for the underlying infrastructure, such as Cloud Files, apply Concepts To use the Rackspace Cloud Backup API effectively, you should understand several key concepts: Agent An agent is an executable that sits on your cloud server that knows how to perform backups and restores. Agent installation currently supports Windows and Unix or Linux platforms Backup configuration Backup configuration defines what needs to be backed up and when it needs to be backed up. The backup configuration includes a schedule for the backup, files to back up, and notifications Restore Restore is a process of bringing your system back to a previously saved state, usually by using a backup as the checkpoint Restore configuration A restore configuration defines what the restore checkpoint is and the where the backup should be restored Server setup Because Cloud Backup is a file-level backup product, you must configure a separate backup for each cloud server and that a backup does not automatically apply to an entire environment. You must select the files and folders you want to back up from your cloud serv- 4

12 er. This setup requirement applies to Rackspace Cloud Servers, including the Performance Cloud Servers offering. 5

13 2. General API information The Rackspace Cloud Backup API is implemented using a RESTful web service interface. Like other products in the Rackspace Cloud suite, Rackspace Cloud Backup shares a common token-based authentication system that allows seamless access between products and services. Note 2.1. Authentication All requests to authenticate against and operate the service are performed using SSL over HTTP (HTTPS) on TCP port 443. Every REST request against the Rackspace Cloud Backup Service requires the inclusion of a specific authorization token, supplied by the X-Auth-Token HTTP header. Customers obtain this token by first using the Rackspace Cloud Identity Service and supplying a valid user name and API access key. To authenticate, submit a POST/v2.0/tokens request, presenting valid Rackspace customer credentials in the message body to a Rackspace authentication endpoint. GET YOUR CREDENTIALS You can use either of two sets of credentials: your user name and password your user name and API key Your user name and password are the ones that you use to login to the Cloud Control Panel. After you are logged in, you can use the Cloud Control Panel to obtain your API key. Note To find your API key: If you authenticate with username and password credentials, you can set up multi-factor authentication to add an additional level of security to your account. This feature is not available for username and API credentials. For information about setting up and using multi-factor authentication, see Multi-factor authentication in the Cloud Identity Client Developer. 1. Log in to the Cloud Control Panel (https://mycloud.rackspace.com). 2. On the upper-right side of the top navigation pane, click your username. 3. From the menu, select Account Settings. 4. In the Login Details section of the Account Settings page, locate the API Key field and click Show. 6

14 5. Copy the value of the API key and paste it into a text editor of your choice. 6. Click Hide to hide the value of the API key. You also need your cloud account number. In the documentation, the account number is often referred to as your tenant name or tenant ID (technically, the ID is different from the name, but at Rackspace, they are the same thing). Together, three components your user name, your API key, and your tenant ID or cloud account number form the authentication credentials that are required to connect to the Rackspace cloud. To find your tenant ID or cloud account number, locate your user name on the upper-right side of the top navigation pane in the Cloud Control Panel. The tenant ID or account number is in parentheses just to the right of your user name. USE YOUR AUTHENTICATION ENDPOINT Use the following global endpoint to access the Cloud Identity Service: https://identity.api.rackspacecloud.com/v2.0/ SEND YOUR CREDENTIALS TO YOUR AUTHENTICATION ENDPOINT If you know your credentials and your authentication endpoint, and you can issue a POST /v2.0/tokens request in an API call, you have all the basic information that you need to use the Rackspace Cloud Identity Service. You can use curl to try the authentication process in two steps: 1) get a token; 2) send the token to a service. 1. Get an authentication token by providing your user name and either your API key or your password. Following are examples of both approaches: You can request a token by providing your user name and your API key. curl -X POST https://auth.api.rackspacecloud.com/v2.0/tokens -d ' "auth": "RAX-KSKEY:apiKeyCredentials": "username":"yourusername", "apikey":"yourapikey" } } }' -H "Content-type: application/json" You can request a token by providing your user name and your password. curl -X POST https://auth.api.rackspacecloud.com/v2.0/tokens -d '"auth":"passwordcredentials": "username":"yourusername","password":"yourpassword"}}}' -H "Content-type: application/json" 2. Review the authentication response. Successful authentication returns a token that you can use as evidence that your identity has already been authenticated along with a service catalog, which lists the endpoints that you can use for Rackspace Cloud services. To use the token, pass it to other services as an X-Auth-Token header. If the Identity service returns a returns a 401 message with a request for additional credentials, your account requires multi-factor authentication. To complete the au- 7

15 thentication process, submit a second POST tokens request with these multi-factor authentication credentials: The session ID value returned in the WWW-Authenticate: OS-MF sessionid header parameter that is included in the response to the initial authentication request. The passcode from the mobile phone associated with your user account. Example 2.1. Authentication request with multi-factor authentication credentials $curl https://identity.api.rackspacecloud.com/v2.0/tokens \ -X POST \ -d '"auth": "RAX-AUTH:passcodeCredentials": "passcode":" "}}}'\ -H "X-SessionId: $SESSION_ID" \ -H "Content-Type: application/json" --verbose python -m json.tool 3. Use the authentication token to send a GET to a service you would like to use. Here is an example of passing an authentication token to the Cloud Files service, using the Cloud Files service catalog endpoint that was returned along with the token. curl -X GET https://storage101.dfw1.clouddrive.com/v1/mossocloudfs_aaaaaaaabbbb-cccc-dddd-eeeeeeee -H 'X-Auth-Token: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx' --verbose Tip For links to language binding examples you can adapt to work with the Cloud Identity service, visit docs.rackspace.com/sdks/guide/content/index.html. Authentication tokens are typically valid for 24 hours. Applications should be designed to re-authenticate after receiving a 401 (Unauthorized) response from a service endpoint. Important If you are programmatically parsing an authentication response, be aware that service names are stable for the life of the particular service and can be used as keys. You should also be aware that a user's service catalog can include multiple uniquely-named services that perform similar functions. For example, cloud- ServersOpenStack is the OpenStack version of compute whereas cloudservers is the legacy version of compute. The same user can have access to both services. In the Cloud Identity Service v2.0, the service type attribute can be used as a key to recognize similar services. See the following tip. Tip Beginning with Rackspace Cloud Identity Service v2.0 (earlier versions were called Rackspace Cloud Authentication Service), the service catalog includes a service type attribute to identify services that perform similar functions but have different names; for example, type="compute" identifies compute services such as cloudservers and cloudserversopenstack. Some developers have found the service type attribute to be useful in parsing the service catalog. For Cloud Identity Service v2.0, you can see the service type attribute in the "Service Catalog in Authentication Response" samples in the Cloud Identity Client 8

16 Developer at Role Based Access Control Role Based Access Control (RBAC) restricts access to the capabilities of Rackspace Cloud services, including the Cloud Backup API, to authorized users only. RBAC enables Rackspace Cloud customers to specify which account users of their Cloud account have access to which Cloud Backup API service capabilities, based on roles defined by Rackspace (see Table 2.1, Cloud Backup product roles and permissions [9]). The permissions to perform certain operations in Cloud Backup API create, read, update, delete are assigned to specific roles, and these roles can be assigned by the Cloud account admin user to account users of the account Assigning roles to account users The account owner (identity:user-admin) can create account users on the account and then assign roles to those users. The roles grant the account users specific permissions for accessing the capabilities of the Cloud Backup service. Each account has only one account owner, and that role is assigned by default to any Rackspace Cloud account when the account is created. See the Cloud Identity Client Developer for information about how to perform the following tasks: Add account users Assign roles to account users Delete roles from account users Note The account owner (identity:user-admin) role cannot hold any additional roles because it already has full access to all capabilities Roles available for Cloud Backup Three roles (admin, creator, and observer) can be used to access the Cloud Backup API specifically. The following table describes these roles and their permissions. Table 2.1. Cloud Backup product roles and permissions Role name cloudbackup:admin cloudbackup:creator cloudbackup:observer Role permissions This role provides Create, Read, Update, and Delete permissions in Cloud Backup, where access is granted. This role provides Create, Read, and Update permissions in Cloud Backup, where access is granted. This role provides Read permission in Cloud Backup, where access is granted. Additionally, two multiproduct roles apply to all products. Users with multiproduct roles inherit access to future products when those products become RBAC-enabled. The following table describes these roles and their permissions. 9

17 Table 2.2. Multiproduct (Global) roles and permissions Role name admin observer Role permissions This role provides Create, Read, Update, and Delete permissions in all products, where access is granted. This role provides Read permission in all products, where access is granted Resolving conflicts between RBAC multiproduct vs. custom (product-specific) roles The account owner can set roles for both multiproduct and Cloud Backup scope, and it is important to understand how any potential conflicts among these roles are resolved. When two roles appear to conflict, the role that provides the more extensive permissions takes precedence. Therefore, admin roles take precedence over observer and creator roles, because admin roles provide more permissions. The following table shows two examples of how potential conflicts between user roles in the Control Panel are resolved: Permission configuration User is assigned the following roles: multiproduct observer and Cloud Backup admin User is assigned the following roles: multiproduct admin and Cloud Backup observer View of permission in the Control Panel Appears that the user has only the multiproduct observer role Appears that the user has only the multiproduct admin role Can the user perform product admin functions in the Control Panel? Yes, for Cloud Backup only. The user has the observer role for the rest of the products. Yes, for all of the products. The Cloud Backup observer role is ignored RBAC permissions cross-reference to Cloud Backup API operations API operations for Cloud Backup may or may not be available to all roles. To see which operations are permitted to invoke which calls, please review the Knowledge Center article. 10

18 2.3. Service access endpoints The Rackspace Cloud Backup Service is a regionalized service. The user of the service is therefore responsible for appropriate replication, caching, and overall maintenance of Rackspace Cloud Backup data across regional boundaries to other Rackspace Cloud Backup servers. You can find the available service endpoints for Rackspace Cloud Backup in the following table. To help you decide which regionalized endpoint to use, read the Knowledge Center article about special considerations for choosing a data center at About Regions. Table 2.3. Regionalized service endpoints Region Dallas/Ft. Worth (DFW) Chicago (ORD) London (LON) Hong Kong (HKG) Northern Virginia (IAD) Sydney (SYD) Endpoint https://dfw.backup.api.rackspacecloud.com/v1.0/1234/ https://ord.backup.api.rackspacecloud.com/v1.0/1234/ https://lon.backup.api.rackspacecloud.com/v1.0/1234/ https://hkg.backup.api.rackspacecloud.com/v1.0/1234/ https://iad.backup.api.rackspacecloud.com/v1.0/1234/ https://syd.backup.api.rackspacecloud.com/v1.0/1234/ Replace the sample account ID number (which is also called the tenant ID), 1234, with your actual account number that is returned as part of the Cloud Identity service response. You will find the actual account number after the final '/' in the publicurl field returned by the authentication response. Note The Cloud Backup API runs with or without the specification of the account ID number in the endpoint. However, the examples in this guide include the account number in the request URIs Rackspace Cloud Backup service versions The Rackspace Cloud Backup version defines the contract and build information for the API Contract version The contract version denotes the data model and behavior that the API supports. The contract version is included in all request URIs. Different contract versions of the API might be available at any given time and are not guaranteed to be compatible with one another. Example 2.2. Example request URI (contract version in bold) https://dfw.backup.api.rackspacecloud.com/v1.0/1234/ 11

19 List API version You can list which API versions are available for your account by using the list versions request. Issue a GET request to the root endpoint for a service. In the request, truncate the version and everything to the right of it. For example: Example 2.3. Example list versions request GET HTTP/1.1 Host: https://dfw.backup.api.rackspacecloud.com/ This operation does not require a request body. Normal Response Codes: 200, 203 Error Response Codes: 400, 413, 500, Request and response types The Rackspace Cloud Backup API supports only JSON data serialization format. Note 2.6. Limits The request format is specified using the Content-Type: application/json header and is required for calls that have a request body. If no response format is specified, JSON is the default. All accounts, by default, have a preconfigured set of thresholds (or limits) to manage capacity and prevent abuse of the system. The following table lists the limits for Cloud Backup. Table 2.4. Limits for Cloud Backup Limit Maximum number of backup configurations per agent Maximum number of exclusions and inclusions per backup configuration Maximum length of file paths in the configuration Description The number of backup configurations per agent is limited only by the maximum JSON document size for the agent configuration. (The agent configuration contains all of the configuration information specific to an agent.) Currently, the maximum JSON document size is 1 MB for the total document. The maximum number of exclusions and inclusions per backup configuration is limited only by the maximum JSON document size for the agent configuration. (The agent configuration contains all of the configuration information specific to an agent.) Currently, the maximum JSON document size is 1 MB for the total document. The maximum length of file paths in the configuration is limited first by the maximum JSON document size of the agent configuration (see the preceding limit) and then by the operating system (OS) limitations. See the documentation for your OS for the exact maximum size of file paths on your OS. 12

20 Limit Maximum backup upload speeds CPU usage limits Simultaneous uploads Disk space limits for the cache drive Really Simple Events (RSE) throttling levels Description The maximum upload speed of a backup is currently 2 MB per second but that speed depends on multiple factors including Cloud Files server load, network bandwidth, number of CPUs, noisy neighbors, duplicate blocks, and similar items. These factors can reduce the upload speed of a backup by varying amounts. However, duplicate or existing blocks actually increase the speed because uploads are not necessary for those blocks. During an operation like a backup or restore, CPU usage limits are 95 percent by default. Simultaneous uploads are based on available CPUs. If a server has one or two CPUs, the agent uses one CPU for its work. If a server has three or four CPUs, the agent uses two CPUs. If a server has five or six CPUs, the agent uses three CPUs. If the server has more than six CPUs, the agent uses no more than four CPUs. The disk space of the cache drive is where the agent stores log and database files, as well as temporary files. Currently, if this drive has less than 100 MB free space, Cloud Backup throttles logging and posts a message to the logs. Currently, the total size of the rollover logs is set to 10 files at 500 MB by default, but you can edit the log4cxx.xml file to change this value on a per-machine basis.. RSE communicates with the agent. RSE throttling levels control the traffic to RSE and are defined based on the state of the agent: Idle once every 30 seconds, Active once every 2 seconds, and Realtime continuous Faults and common issues When an error occurs, the Rackspace Cloud Backup Service returns a fault object containing an HTTP error response code that denotes the type of error. In the body of the response, the system returns additional information about the fault. The following table lists possible fault types with their associated error codes and descriptions. Fault type Associated error code Description Bad Request 400 There was one or more errors in the user request. Unauthorized 401 The supplied token is not authorized to access the resources, either it's expired or invalid. Forbidden 403 Access to the requested resource was denied. Not Found 404 The back-end services did not find anything matching the Request-URI. Instance Fault 500 This is a generic server error and the message contains the reason for the error. This error could wrap several error messages and is a catch all. Not Implemented 501 The requested method or resource is not implemented. Service Unavailable 503 The Rackspace Cloud Backup Service is not available. The symptoms and solutions for some frequently encountered issues follow. Backups get corrupted Does your server have a backup agent and did you clone it to create a new backup system? This means that two backup agents exist with the same credentials writing to the same vault. Solution: Ensure the agent on the cloned backup server is re-registered before any backups are run. 13

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