Beyond Point Technology and The Managed Security Service Provider (MSSP) Co-management applied across the entire security environment

Size: px
Start display at page:

Download "Beyond Point Technology and The Managed Security Service Provider (MSSP) Co-management applied across the entire security environment"

Transcription

1 Beyond Point Technology and The Managed Security Service Provider (MSSP) Co-management applied across the entire security environment Whitepaper May 2015

2 2 Table of Contents THE RISE OF CO-MANAGEMENT... 3 MSSPs DON'T SOLVE THE NEED... 3 MSSPs DON'T KNOW THE ENVIRONMENT... 3 WHY THE MSSP MODEL IS BROKEN... 4 DATA SWIMMING IN COMMUNITY POOLS... 4 THE PROBLEM WITH ONE-SIZE-FITS-ALL... 5 JUST DRIVE THE CAR, LET THEM WORRY ABOUT THE GAS AND TIRES... 5 WHAT CO-MANAGEMENT IS NOT... 6 SHORTSIGHTED DEFINITION OF CO-MANAGEMENT... 6 BUYER BEWARE, COMMON MYTHS OF CO-MANAGEMENT STEPS TO CHOOSING THE CO-MANAGED SERVICE PROVIDER... 7 FINAL NOTES... 9 "When we talk about co-management, it s not just a SIEM technology. It s not just and IDS/IPS. It s the vision of enabling our customers, by giving them the access to the people and processes they need in order to get the ROI they desire from existing technology investments, proactively stay secure and focus more on their core business." Brian Murphy President & CEO, ReliaQuest

3 3 The Rise of Co-Management When it comes to importance in building a successful security posture, technology still ranks a distant third behind people and process. Regardless of how automated and integrated a manufacturer touts its software or hardware to be, it will require someone to build, maintain, tune and operate the offering, and interpret the information generated by the technology. This should be an ongoing, continuous process. Now consider this: Securing environments of all sizes requires far more than just one technology. Since each needs the same maintenance as described above, you begin to realize the issues prevalent around people and process in an environment, regardless of a business size or sophistication. MSSPs DON'T SOLVE THE NEED Since the late 1990s the answer has been to try to outsource management, tuning, running, optimizing, and interpretation of these technologies to third-party managed security service providers (MSSPs), depending on their people and processes to protect valuable data. This model is no longer effective, and pales in comparison to the promise of co-managed security. We take this concept further, co-managing the entire environment, rather than just having a point product in the environment. There is much documented information on the shortcomings of MSSPs. Some of the challenges with these outsourced services include lack of knowledge of the client s environment, the standardization of services into a one-size-fits-all offering, lack of visibility into the provider s environment, data control issues, and the lack of clearly defined role-based security between the client and the provider. Let s explore some of these issues and look at how co-management solves for them. MSSPs DON'T KNOW THE ENVIRONMENT Organizations often seem alike but rarely operate in the same manner. Effective security not only controls and alerts users on access, but also understands the intent of the user in the security environment. Coupled with the dynamic of the organization s security posture and policy running alongside the organization s IT environment, and it becomes near impossible to send data to a third-party and wait for an iterative report on what is happening. What is deemed a concern in one environment might be a daily operating function in another. And while pooling data across a large subset of industries can be useful, it isn t beneficial to use a general assessment to determine the importance of a security event for a specific organization. Often, organizations that use an MSSP spend more time wading through false positives on a weekly report then they do responding to actionable security information from the MSSP. Over time, the MSSP service becomes something the organization can simply use to check a compliance box, yet the service adds no value in actively securing the environment. The issue is simple, the MSSP doesn t know the customer s environment as well as the customer, and can t be effective in analyzing what is most important because they aren t actively working in the environment. The

4 4 MSSP doesn t know the customer s environment as well as the customer, and can t be effective in analyzing what is most important because they aren t actively working in the environment. The threat landscape for each organization is different; if services are not customized the organization will miss key information. The truth within most services is that the MSSP only logs into the customer environment if a preset alert is triggered. Most often, important information is missed while waiting for logs to be sent and analyzed by an automated system. Many organizations distance themselves from their MSSP over the life of a contract because working with them presents more burden than benefit. Co-management strikes at the heart of this problem by integrating with the customer s existing security and IT operations teams. Co-management, when done correctly, uses a role based security model to outline the rules of engagement inside the customer s environment by being actively logged in and monitoring real time without the need to send customer data to a third-party. This model allows the customer s team to work directly with the service provider to understand the environment while tuning and optimizing the technology specific to that customer s organizational setup and operation. Comanagement removes the black box issues created by an MSSP trying to make judgments from afar, instead of working directly in the customer s environment. Why The MSSP Model Is Broken DATA SWIMMING IN COMMUNITY POOLS The MSSP model raises too many concerns around where data lives once it is sent to the third-party. To draw a parallel, consider how some doctors attempt to create two different waiting rooms during flu season a healthy waiting room, and an unhealthy waiting room to keep healthy patients from germ exposure while waiting for treatment. Now, apply this approach to the MSSP model. It isn t as simple of saying the healthy data will be here and all the unhealthy data will be there. Organizations can t assume MSSPs will treat the data the way its advertised. If there is an issue, all the MSSP loses is a customer. But the organization can be culpable for much worse in the event of a data breach or loss. Co-management solves these issues by not requiring the data to leave the customer s environment. When done

5 5 correctly the co-management provider connects directly to the customer s environment using a secure connection from the provider s secured operating center (SOC). A simple site visit, management of the connection, and verification of compliance audits gives the customer the same confidence in the service provider s security as they would have in their own. THE PROBLEM WITH ONE-SIZE-FITS-ALL In Back to the Future II Marty McFly travels 30 years into the future and is given pants and a jacket that automatically resize to fit him perfectly. Unfortunately, that just doesn t work in security. One size rarely, if ever, fits all. Pooling data and running the same standard protocols on the data doesn t offer customers the indepth information they need about their specific environments. Imagine if doctors couldn t give you a specific diagnosis, but instead give you a report on what might be happening based on a large pool of subjects. Frustrating, to be sure. But this is exactly how MSSP customers feel when they are given iterative, vague reports about their data. Scheduling meetings to discuss this overgeneralized information doesn t help, as the analysts can only give interpretations of general issues and events across a large subset. They aren t working in the customer s environment each day, and simply don t know the business. Co-management removes the one-size-fits-all issues while still offering the industry-, size-, and compliancespecific trend information customers find helpful. Because the co-managed provider is connected directly into the customer s environment, participates in weekly team calls, reports at the beginning and end of each shift, and is there to talk to the customer about their environment around the clock, it is truly an extension of the customer. JUST DRIVE THE CAR, LET THEM WORRY ABOUT THE GAS AND TIRES The MSSP model creates so many issues around connectivity, service level agreements, troubleshooting responsibilities, and deliverables because they are typically collecting data from one point technology that is interdependent on other factors in the customer s environment. When something goes wrong the MSSP often answers with the standard support answer of the problem must be on your side. Connections get lost, connectors fail, addresses change and infrastructure moves, often on a daily basis. The nature of the service offering makes troubleshooting normal infrastructure changes in an MSSP model extremely time-consuming for the customer, defeating the purpose of outsourcing. The customer becomes a broker between the MSSP, product manufacturers, and even the customer s own IT infrastructure team, when trying to resolve problems. Mid-size organizations (avg. 2,500 devices), customers found that they saved 20%-30% annually with a comanaged model in comparison to the average cost of a traditional MSSP

6 6 Organizations are facing more threats, more often, and are being asked to do it with less manpower. Comanagement solves these issues by offering robust field engineering teams that are there regardless of the technology, timeframe or location. What Co-Management Is Not SHORTSIGHTED DEFINITION OF CO-MANAGEMENT Security professionals, processes, and technologies don t work in a vacuum. Everything is interconnected and interdependent with regards to security and the IT environment. Often, security and IT are service providers to the business as a whole. When the concept of co-management is discussed the conversation must reach further than a solitary technology or process. Many of the software manufacturers are beginning to offer co-managed and managed services around their products. The issue with these services is they are only co-managing or managing one specific technology. Once the customer environment requires the service to take another process or technology into consideration, it falls outside the manufacturer s scope of services. Co-management and co-monitoring of a SIEM technology can save your security team on average up to mintutes per alert, or between hours a week, given alerts be week. A prime example of this need for a broader view is the security information event management (SIEM) technology space. There are plenty of manufacturers of SIEM technologies that will sell you the hardware and software, and then overlay a service offering to connect to the environment to monitor and manage the technology for the customer. The problem with this model is these companies only know how to use a specific SIEM technology. What good is co-management from a service provider or manufacturer if they only know how to use one point product? This is especially true in the case of SIEM, in which you must have expertise and experience working with a wide range of processes and technologies to be effective. Another major shift in thinking within the concept of co-management is that these services cannot be delivered remotely. Service providers must have robust field engineering teams capable of being onsite for regular meetings, issue response, upgrades, installations, enhancements, and training. The industry is pushing the definition of co-management to truly mean what is mine is yours, meaning available expertise is at your full disposal, regardless of the technology or location. This concept requires service providers to back up stated claims, and build complex lab and SOC environments in which customers can connect back into the provider environments to test new products, upgrades, patches, and custom scripts.

7 A true co-managed provider will have the ability to create custom, specific, meaningful content and applications to ensure they are both working together to light the dark corners of the entire environment. BUYER BEWARE, COMMON MYTHS OF CO-MANAGEMENT Organizations must be cautious to not buy into sales hype when considering co-management services. Many companies selling co-management services have very little experience as security service providers, and try to cut the costs of around-the-clock management by leveraging less capable offshore workforces. In addition to lack of experience, many manufacturers and providers operate in less-than-stellar security environments. Instead, these providers offer virtual SOC services, meaning an engineer can connect to a remote customer environment, with no controls on who has access. Similar to MSSPs, these environments often do not meet compliance requirements. Also similar is the lack of training and certification programs for a lot of the companies offering these services are limited or non-existent leaving the end user customer holding the bag for their inexperience. Co-management can t simply be the definition used by the service provider to explain their need to accommodate remote, work-fromhome workforce eliminating the need for the provider to make the substantial investment in infrastructure, process, procedure and people required to build, run, and constantly enhance complex lab and SOC environments. The good news with the above issues is they are easy to avoid by doing some simple due diligence on the provider. 7 8 STEPS TO CHOOSING THE CO-MANAGED SERVICE PROVIDER Step 1 Step 2 Step 3 Can they send you a current SAE 16 SOC 2 Type 2 (continuous) report? In some cases they may have an SAE 16 SOC 2 Type 1 (point in time) report but they should at the very least have the SOC 2 Type 2 scheduled with a letter from the third-party audit firm attesting to that fact. If they aren t investing in their own security how much will they invest in your organization s security? Do they have a US-based SOC and do they perform all shifts of their 24/7/365 co-managed services out of their US-based SOCs? Using overseas afterhours SOC infrastructure may not be an issue for all companies but companies must make sure those overseas facilities meet the proper compliance, training, and facility requirements required by US based auditing and compliance standards. Can they describe the roles in their security environment? Service providers should be able to detail the role based security plan for their own environment as well as the service offering including but not limited to detailing training plans, promotion tracks, retention strategies, etc. These companies are in the business of building people, if they can t describe to you the process by which they do that you may want to look elsewhere or you could face massive turnover and inexperience on your account.

8 8 Step 4 Do they have a proven field service infrastructure? Are they engineers? These are important points; there are many providers that have a field team or remote operations, and will offer simplistic assessments of high-level controls. It is important that the provider has security engineers that can turn the wrenches needed to fix the wide range of technology that exists in the customer environment. This can be accomplished with targeted reference checks. Step 5 Are they constantly logged in to their customer environments or are they relying on alerts to notify them when they might have an issue and should log in? The service offering should be an active offering allowing your organization s team to focus on other areas of security. Are their capabilities limited to one specific manufacturer or one specific point technology? A good co-management provider should be able to provide reference across multiple technologies and shouldn t be limited to one specific brand in a given technology category. Step 6 For example, if they are claiming to be able to co-manage SIEM, they should be able to give references for multiple SIEM technology that they are currently co-managing. The same goes for a service that claims to only manage SIEM. What good does that do you if your SIEM isn t the problem? If they only know SIEM how can they write the content and rules you need to properly bring in logs from all the different point products that exist in your environment. They shouldn t just be relying on the out-of-box connectors built by the manufacturer and should be able to show examples of customer content and rules built using their own expertise while tying in to the technologies API. Step 7 A service provider should be able to walk through a library of all the custom content they have built and should be able to explain to you how that is going to enhance your environment. They should also have a lab environment with the various technologies on which they ll be working with. Step 8 The easiest way an organization can get comfortable with this service provider is to go visit their SOC facilities. Take a tour and see it for yourself. Most legitimate providers will even pay to fly an organization in for a tour. If they are trying to pass off work-from-home employees as a service, they won t be able to show you what is not there at their location. Your organization is paying for the infrastructure, processes, and procedures to be built out by a service provider so your organization doesn t have to build it and run it for yourself, so it is always best to see it with your own eyes first.

9 9 Final Takeaways Co-management is a positive trend for the security industry and the scope of the definition of the term comanagement continues to expand in the right direction. Service providers and organizations of all sizes will continue to partner to expand the capability of these offerings in a way that can be customized by the customer. People and process will continue to be the priority and most important factor in achieving effective security with partnership leading the way in information and capability sharing. We hope this will help you in your search for the right co-managment service provider. If you are interested in learning more about co-managed cyber security, or would like to disucss how ReliaQuest can help you improve your existing security posture, visit us at W. Kennedy Boulevard, Suite 430, Tampa, FL

Why Your SIEM Isn t Adding Value And Why It May Not Be The Tool s Fault. Best Practices Whitepaper June 18, 2014

Why Your SIEM Isn t Adding Value And Why It May Not Be The Tool s Fault. Best Practices Whitepaper June 18, 2014 Why Your SIEM Isn t Adding Value And Why It May Not Be The Tool s Fault Best Practices Whitepaper June 18, 2014 2 Table of Contents LIVING UP TO THE SALES PITCH... 3 THE INITIAL PURCHASE AND SELECTION

More information

White Paper. Cloud vs. Colo: Colo Wins on 4 out of 5 Key Criteria TABLE OF CONTENTS

White Paper. Cloud vs. Colo: Colo Wins on 4 out of 5 Key Criteria TABLE OF CONTENTS White Paper Cloud vs. Colo: Colo Wins on 4 out of 5 Key Criteria of new security threats, hacking attacks and data breaches every week. Couple that with major service interruptions and outages experienced

More information

Business Case Outsourcing Information Security: The Benefits of a Managed Security Service

Business Case Outsourcing Information Security: The Benefits of a Managed Security Service Business Case Outsourcing Information Security: The Benefits of a Managed Security Service seccuris.com (866) 644-8442 Contents Introduction... 3 Full- Time Experts vs. a Part- Time In- House Staff...

More information

Managed Security Service Providers vs. SIEM Product Solutions

Managed Security Service Providers vs. SIEM Product Solutions White Paper The Business Case for Managed Security Services Managed Security Service Providers vs. SIEM Product Solutions www.solutionary.com (866) 333-2133 The Business Case for Managed Security Services

More information

The Case for Managed Security Services for Log Monitoring and Management

The Case for Managed Security Services for Log Monitoring and Management White Paper The Case for Managed Security Services for Log Monitoring and Management www.solutionary.com (866) 333-2133 The Case for Managed Security Services for Log Monitoring and Management Contents

More information

The Business Value of Managed Security Services

The Business Value of Managed Security Services The Business Value of Managed Security Services SilverSky 440 Wheelers Farm Road Suite 202 Milford CT 06461 silversky.com 2013 SilverSky P.2 The Business Value of Managed Security Services Contents Abstract...

More information

To Outsource or not to Outsource: That is the Network Security Question

To Outsource or not to Outsource: That is the Network Security Question To Outsource or not to Outsource: That is the Network Security Question SilverSky 440 Wheelers Farm Road Suite 202 Milford CT 06461 silversky.com 2013 SilverSky Contents The Network Security Challenge...

More information

Special Report: 5 Mistakes Homeowners Make When Selling A House. And The Simple Tricks To Avoid Them!

Special Report: 5 Mistakes Homeowners Make When Selling A House. And The Simple Tricks To Avoid Them! Special Report: 5 Mistakes Homeowners Make When Selling A House And The Simple Tricks To Avoid Them! 1 Special Report: 5 Mistakes Homeowners Make When Selling A House Dear Homeowner, And The Simple Tricks

More information

SECURITY OPERATIONS CENTER (SOC) Implementing Security Monitoring in Small and Mid-Sized Organizations

SECURITY OPERATIONS CENTER (SOC) Implementing Security Monitoring in Small and Mid-Sized Organizations SECURITY OPERATIONS CENTER (SOC) Implementing Security Monitoring in Small and Mid-Sized Organizations A White Paper Presented by: MindPoint Group, LLC 8078 Edinburgh Drive Springfield, VA 22153 (o) 703.636.2033

More information

CRM and KM integration: its time has come

CRM and KM integration: its time has come WHITE PAPER CRM and KM integration: its time has come An integrated look at the functions of CRM and Knowledge Management today s business environment INTRODUCTION Until very recently, customer relationship

More information

EXECUTIVE SUMMARY THE STATE OF BEHAVIORAL ANALYSIS

EXECUTIVE SUMMARY THE STATE OF BEHAVIORAL ANALYSIS EXECUTIVE SUMMARY Behavioral Analysis is becoming a huge buzzword in the IT and Information Security industries. With the idea that you can automatically determine whether or not what s going on within

More information

A SIEM BUYER S GUIDE for Resourced-Constrained Security. A Practical, No-Nonsense SIEM Buyer s Guide for the Tightly Resourced Security Department

A SIEM BUYER S GUIDE for Resourced-Constrained Security. A Practical, No-Nonsense SIEM Buyer s Guide for the Tightly Resourced Security Department A SIEM BUYER S GUIDE for Resourced-Constrained Security A Practical, No-Nonsense SIEM Buyer s Guide for the Tightly Resourced Security Department A SIEM BUYER S GUIDE for Resourced-Constrained Security

More information

SharePoint Managed Services: How to Make SharePoint Work for You

SharePoint Managed Services: How to Make SharePoint Work for You Introduction Imagine all of your important company announcements are being stored in a single location, reducing the amount of mail flowing into your inbox. Processes are completely automated generating

More information

Sorting out SIEM strategy Five step guide to full security information visibility and controlled threat management

Sorting out SIEM strategy Five step guide to full security information visibility and controlled threat management Sorting out SIEM strategy Five step guide to full security information visibility and controlled threat management This guide will show you how a properly implemented and managed SIEM solution can solve

More information

9 Features Your Next EMR Needs to Have. DocuTAP White Paper

9 Features Your Next EMR Needs to Have. DocuTAP White Paper 9 Features Your Next EMR Needs to Have DocuTAP White Paper 9 Features Your Next EMR Needs to Have An efficient workflow is paramount to an urgent care s success. The difference between making a profit

More information

MANAGED SECURITY SERVICES (MSS)

MANAGED SECURITY SERVICES (MSS) MANAGED SECURITY SERVICES (MSS) The Cyber Security Initiative. Cybercrime is becoming an important factor for CIOs and IT professionals, but also for CFOs, compliance officers and business owners. The

More information

WWW.PACOM.COM. Pacom Systems. All rights reserved.

WWW.PACOM.COM. Pacom Systems. All rights reserved. WWW.PACOM.COM Pacom Systems. All rights reserved. SECURITY SOLUTIONS MANAGED SERVICES Did you know? Research shows that a remotely managed system can reduce false alarms by more than 90%.? 3 ? Managed

More information

BlackStratus for Managed Service Providers

BlackStratus for Managed Service Providers BLACKSTRATUS FOR MSP SOLUTION GUIDE PAGE TM BlackStratus for Managed Service Providers With BlackStratus MSP suite of solutions, you can quickly and effectively ramp up customer security offerings and

More information

SORTING OUT YOUR SIEM STRATEGY:

SORTING OUT YOUR SIEM STRATEGY: SORTING OUT YOUR SIEM STRATEGY: FIVE-STEP GUIDE TO TO FULL SECURITY INFORMATION VISIBILITY AND CONTROLLED THREAT MANAGEMENT INTRODUCTION It s your business to know what is happening on your network. Visibility

More information

nfx One for Managed Service Providers

nfx One for Managed Service Providers NFX FOR MSP SOLUTION GUIDE nfx One for Managed Service Providers With netforensics MSP suite of solutions, you can quickly and effectively ramp up customer security offerings and increase your bottom line

More information

The USA Mortgage Smart-Loan Guide

The USA Mortgage Smart-Loan Guide The USA Mortgage Smart-Loan Guide Page 1 of 8 The USA Mortgage Smart-Loan Guide Hello! Welcome to the USA Mortgage Smart-Loan Guide. Please keep in mind that this simple guide is not intended to be an

More information

SP Monitor. nfx One gives MSPs the agility and power they need to confidently grow their security services business. NFX FOR MSP SOLUTION BRIEF

SP Monitor. nfx One gives MSPs the agility and power they need to confidently grow their security services business. NFX FOR MSP SOLUTION BRIEF NFX FOR MSP SOLUTION BRIEF SP Monitor Jump Start Security-as-a-Service Designed to give you everything you need to get started immediately providing security-as-a service, SP Monitor is a real-time event

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

Automation can dramatically increase product quality, leading to lower field service, product support and

Automation can dramatically increase product quality, leading to lower field service, product support and QA Automation for Testing Medical Device Software Benefits, Myths and Requirements Automation can dramatically increase product quality, leading to lower field service, product support and liability cost.

More information

Vulnerability Management

Vulnerability Management Vulnerability Management Buyer s Guide Buyer s Guide 01 Introduction 02 Key Components 03 Other Considerations About Rapid7 01 INTRODUCTION Exploiting weaknesses in browsers, operating systems and other

More information

THE JOB SCHEDULING JOURNEY. Finding the right scheduler for your organization

THE JOB SCHEDULING JOURNEY. Finding the right scheduler for your organization THE JOB SCHEDULING JOURNEY Finding the right scheduler for your organization TABLE OF CONTENTS INTRODUCTION AN OKAY SOLUTION 04 A BETTER SOLUTION THE BEST SOLUTION 06 03 05 CHOOSING THE RIGHT ENTERPRISE

More information

always on meet the it department PROPHET managed services ebook Business Group Meet the Always On IT Department

always on meet the it department PROPHET managed services ebook Business Group Meet the Always On IT Department managed services ebook Meet the Always On IT Department meet the always on it department PROPHET Business Group 1 MEET THE ALWAYS ON IT DEPARTMENT As IT gets more complicated it gets easier for the daily

More information

Managed Service Providers for Mid-Sized Companies:

Managed Service Providers for Mid-Sized Companies: Managed Service Providers for Mid-Sized Companies: How companies spending less than $100 million a year on contingent labor can achieve greater efficiency, compliance and cost savings. 2013 Monument Consulting.

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

The key to success: Enterprise social collaboration fuels innovative sales & operations planning

The key to success: Enterprise social collaboration fuels innovative sales & operations planning Manufacturing The key to success: Enterprise social collaboration fuels innovative sales & operations planning As the sales and operations planning leader, you have a few principal responsibilities: setting

More information

Moving to the Cloud? DIY VS. MANAGED HOSTING

Moving to the Cloud? DIY VS. MANAGED HOSTING Moving to the Cloud? DIY VS. MANAGED HOSTING 12 Factors To Consider And Why You Should Be Looking for a Managed Hosting Provider For Your Site or Application as You Move to the Cloud Your site or application

More information

Employing Best Practices for Mainframe Tape Encryption

Employing Best Practices for Mainframe Tape Encryption WHITE PAPER: DATA ENCRYPTION BEST PRACTICES FOR MAINFRAME TAPE Employing Best Practices for Mainframe Tape Encryption JUNE 2008 Stefan Kochishan CA MAINFRAME PRODUCT MARKETING John Hill CA MAINFRAME PRODUCT

More information

Leading the evolution of global stock plan management TO INSOURCE OR OUTSOURCE? Four Steps to Gauge Your Equity Plan Needs

Leading the evolution of global stock plan management TO INSOURCE OR OUTSOURCE? Four Steps to Gauge Your Equity Plan Needs Leading the evolution of global stock plan management TO INSOURCE OR OUTSOURCE? Four Steps to Gauge Your Equity Plan Needs TO INSOURCE OR OUTSOURCE? FOUR STEPS TO GAUGE YOUR EQUITY PLAN NEEDS Administering

More information

Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI

Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI BEST PRACTICES WHITE PAPER Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI Table of Contents INTRODUCTION...1

More information

White Paper. The Benefits of Deployment Automation

White Paper. The Benefits of Deployment Automation White Paper The Benefits of Deployment Automation The Benefits of Deployment Automation Executive Summary Getting quality software into production quickly and efficiently is a major priority for organizations

More information

WHITEPAPER Published: Sept. 25, 2012. The Value of Comprehensive Financial Planning

WHITEPAPER Published: Sept. 25, 2012. The Value of Comprehensive Financial Planning WHITEPAPER Published: Sept. 25, 2012 The Value of Comprehensive Financial Table of Contents Summary... 3 Why financial planning?... 4 Advantages for the client... 4 Get clients on board... 5 Drive success

More information

WHITE PAPER. 5 Ways Your Organization is Missing Out on Massive Opportunities By Not Using Cloud Software

WHITE PAPER. 5 Ways Your Organization is Missing Out on Massive Opportunities By Not Using Cloud Software WHITE PAPER 5 Ways Your Organization is Missing Out on Massive Opportunities By Not Using Cloud Software Cloud software allows your organization to focus on its strengths and outsource tough data storage

More information

CORE INSIGHT ENTERPRISE: CSO USE CASES FOR ENTERPRISE SECURITY TESTING AND MEASUREMENT

CORE INSIGHT ENTERPRISE: CSO USE CASES FOR ENTERPRISE SECURITY TESTING AND MEASUREMENT CORE INSIGHT ENTERPRISE: CSO USE CASES FOR ENTERPRISE SECURITY TESTING AND MEASUREMENT How advancements in automated security testing software empower organizations to continuously measure information

More information

Contents. Introduction 2. Section 1: The Mental Aspect 4. Section 2: Getting the Most Out of the Momentum Trader 5. Section 3: Follow the Leader 6

Contents. Introduction 2. Section 1: The Mental Aspect 4. Section 2: Getting the Most Out of the Momentum Trader 5. Section 3: Follow the Leader 6 Contents Introduction 2 Section 1: The Mental Aspect 4 Section 2: Getting the Most Out of the Momentum Trader 5 Section 3: Follow the Leader 6 Section 4: How to Read Momentum Trader Alerts 7 Section 5:

More information

Seven Steps to Getting a Handle on Software Licensing

Seven Steps to Getting a Handle on Software Licensing solution white paper Seven Steps to Getting a Handle on Software Licensing Software Audits are Increasing: Are You Ready? Table of Contents 1 OVERVIEW 2 COMMON CHALLENGES IN MANAGING SOFTWARE LICENSES

More information

Solving Monitoring Challenges in the Data Center

Solving Monitoring Challenges in the Data Center Solving Monitoring Challenges in the Data Center How a network monitoring switch helps IT teams stay proactive White Paper IT teams are under big pressure to improve the performance and security of corporate

More information

Managed Services. Your 10-Week Guide to Becoming an MSP

Managed Services. Your 10-Week Guide to Becoming an MSP Managed Services Your 10-Week Guide to Becoming an MSP Managed services is one of the fastest-growing segments in IT services. U.S. revenues associated with the managed services market are predicted to

More information

THE GOOD, THE BAD, & THE UGLY

THE GOOD, THE BAD, & THE UGLY I.T. SERVICE AGREEMENTS THE GOOD, THE BAD, & THE UGLY SUMMARY: IT service agreements aren t always what they re cracked up to be. An agreement between two parties should be just that an agreement, not

More information

THE BUSINESS VALUE OF MANAGED SECURITY SERVICES.

THE BUSINESS VALUE OF MANAGED SECURITY SERVICES. THE BUSINESS VALUE OF MANAGED SECURITY SERVICES. INTRODUCTION For many organizations, outsourcing network security services appears to be a logical choice. You avoid hardware, licensing, and maintenance

More information

WHITE PAPER. The Five Fundamentals of a Successful FCR Program

WHITE PAPER. The Five Fundamentals of a Successful FCR Program The Five Fundamentals of a Successful FCR Program April 2012 Executive Summary Industry analysts agree that First Contact Resolution (FCR) is the best way to measure the effectiveness of your contact center.

More information

The New World of Wealth Management: Structuring Your Business for Competitive Advantage

The New World of Wealth Management: Structuring Your Business for Competitive Advantage The New World of Wealth Management: Structuring Your Business for Competitive Advantage Wherever your company is on the wealth management supply chain advisory services provider, product distributor, manufacturer,

More information

AN EXECUTIVE S GUIDE TO BUDGETING FOR SECURITY INFORMATION & EVENT MANAGEMENT

AN EXECUTIVE S GUIDE TO BUDGETING FOR SECURITY INFORMATION & EVENT MANAGEMENT WHITE PAPER AN EXECUTIVE S GUIDE TO BUDGETING FOR SECURITY INFORMATION & EVENT MANAGEMENT COST ANALYSIS OF TWO DELIVERY MODELS: SELF-MANAGED SIEM VS. MANAGED SIEM SERVICES AN EXECUTIVE S GUIDE TO BUDGETING

More information

PCI DSS Top 10 Reports March 2011

PCI DSS Top 10 Reports March 2011 PCI DSS Top 10 Reports March 2011 The Payment Card Industry Data Security Standard (PCI DSS) Requirements 6, 10 and 11 can be the most costly and resource intensive to meet as they require log management,

More information

Mobile Meets Managed Services An ebook by Your Friends at UTG

Mobile Meets Managed Services An ebook by Your Friends at UTG Mobile Meets Managed Services An ebook by Your Friends at UTG In our last ebook, we talked about how 70% of smartphone users have accessed corporate data using a personal device, and 21% of those who purchase

More information

Should You Hire a Managed Services Provider? What You Need to Know to Make the Best Decision for Your Organization. www.cwps.com

Should You Hire a Managed Services Provider? What You Need to Know to Make the Best Decision for Your Organization. www.cwps.com Should You Hire a Managed Services Provider? What You Nd to Know to Make the Best Decision for Your Organization www.cwps.com Table of Contents CHAPTER 1: WHAT IS A MANAGED SERVICES PROVIDER? 3 CHAPTER

More information

Truth. The. About Real Estate Advertising COTTER $49.00. Cell: (805) 680-0769 Website: www.patticotter.com Email: Patti@PattiCotter.com.

Truth. The. About Real Estate Advertising COTTER $49.00. Cell: (805) 680-0769 Website: www.patticotter.com Email: Patti@PattiCotter.com. $49.00 Real estate agents tell you advertising is for your benefit. Find out who's really benefiting from their ads and how to select the right real estate professional for your needs. The Truth About

More information

WHITE PAPER. Creating your Intranet Checklist

WHITE PAPER. Creating your Intranet Checklist WHITE PAPER Creating your Intranet Checklist About this guide It can be overwhelming to run and manage an Intranet project. As a provider of Intranet software and services to small, medium and large organizations,

More information

PCI White Paper Series. Compliance driven security

PCI White Paper Series. Compliance driven security PCI White Paper Series Compliance driven security Table of contents Compliance driven security... 3 The threat... 3 The solution... 3 Why comply?... 3 The threat... 3 Benefits... 3 Efficiencies... 4 Meeting

More information

z SYSTEMS UPGRADE MYTHS Discover the 7 common misconceptions that shouldn t stand between you and a new mainframe.

z SYSTEMS UPGRADE MYTHS Discover the 7 common misconceptions that shouldn t stand between you and a new mainframe. z SYSTEMS UPGRADE MYTHS Discover the 7 common misconceptions that shouldn t stand between you and a new mainframe. MYTH #1 A CPU upgrade means a higher monthly payment. And that s something I can t justify

More information

Become a hunter: fi nding the true value of SIEM.

Become a hunter: fi nding the true value of SIEM. Become a hunter: fi nding the true value of SIEM. When Security Information and Event Management (SIEM) hit the security scene, it was heralded as a breakthrough in threat detection. However, SIEM is just

More information

As databases grow, performance drops, backup and recovery times increase, and storage and infrastructure costs rise.

As databases grow, performance drops, backup and recovery times increase, and storage and infrastructure costs rise. Battling Growth and Staying Compliant Through Oracle Application Archiving Editor s Note: Data bloat can be a disastrous problem. Whether you re an archive administrator or a system user who d like to

More information

FORM LAB BLACK ADVANCED USER GUIDE

FORM LAB BLACK ADVANCED USER GUIDE FORM LAB BLACK ADVANCED USER GUIDE This advanced user guide is written by head trader Will Wilde primarily for subscribers who have a Form Lab Black equivalent subscription, but all users will benefit

More information

How to Keep Your Computer Network Up, Running, and Problem FREE

How to Keep Your Computer Network Up, Running, and Problem FREE How to Keep Your Computer Network Up, Running, and Problem FREE Are you frustrated with on-going computer problems - slow computer, error messages, viruses, spyware, printers not working, applications

More information

7 QUESTIONS TO ASK YOUR PPC AGENCY. We Turn Browsers Into Buyers

7 QUESTIONS TO ASK YOUR PPC AGENCY. We Turn Browsers Into Buyers 7 QUESTIONS TO ASK YOUR PPC AGENCY We Turn Browsers Into Buyers 7 Questions to Ask Your PPC Agency Choosing a PPC agency is similar to purchasing a home. It s an important choice, one which will affect

More information

Handbook for finding the right FX Broker

Handbook for finding the right FX Broker Handbook for finding the right FX Broker With currency trading becoming even more popular, the number of brokers is growing at a rapid rate. What should one look at when deciding which broker to open an

More information

The Hidden Costs and Risks of DIY Two Factor Authentication

The Hidden Costs and Risks of DIY Two Factor Authentication The Hidden Costs and Risks of DIY Two Factor Authentication Foreword Dave Abraham examines the real costs involved in implementing and managing two factor authentication (2FA) in-house. Dave Abraham is

More information

Your Guide to Choosing a Search Marketing Agency

Your Guide to Choosing a Search Marketing Agency Your Guide to Choosing a Search Marketing Agency How do I find the right SEO agency for my business that I can trust? 13 answers www.sleepinggiantmedia.co.uk Choosing the right agency for your search engine

More information

Correlation and analysis of security and network events in one integrated solution. Cautela Labs. Cloud Agile. Secured.

Correlation and analysis of security and network events in one integrated solution. Cautela Labs. Cloud Agile. Secured. 1 Correlation and analysis of security and network events in one integrated solution Cautela Labs Cloud Agile. Secured. Log Management 1 Log Management A great deal of events cross your network, servers,

More information

The Key to Relentless Marketing...

The Key to Relentless Marketing... WHITE PAPER The Key to Relentless Marketing... Anticipate, Automate, Syndicate WHITE PAPER 1 Table of Contents Executive Summary 1 The Business Challenge: Effective Marketing in an Increasingly 1 Complex

More information

Why cloud backup? Top 10 reasons

Why cloud backup? Top 10 reasons Why cloud backup? Top 10 reasons HP Autonomy solutions Table of contents 3 Achieve disaster recovery with secure offsite cloud backup 4 Free yourself from manual and complex tape backup tasks 4 Get predictable

More information

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document J U L Y 2 0 1 2 Title of Document Here is the subtitle of the document Introduction to OpenText Protect Premier Anywhere Deploying and maintaining advanced Enterprise Information Management (EIM) solutions

More information

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by White Paper Understanding The Role of Data Governance To Support A Self-Service Environment Sponsored by Sponsored by MicroStrategy Incorporated Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading

More information

White Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary

White Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary White Paper The Ten Features Your Web Application Monitoring Software Must Have Executive Summary It s hard to find an important business application that doesn t have a web-based version available and

More information

Key Trends, Issues and Best Practices in Compliance 2014

Key Trends, Issues and Best Practices in Compliance 2014 Key Trends, Issues and Best Practices in Compliance 2014 What Makes This Survey Different Research conducted by independent third party Clients and non-clients 301 executive decision makers 35 qualitative

More information

THE 120VC PORTFOLIO MANAGEMENT MODEL

THE 120VC PORTFOLIO MANAGEMENT MODEL THE 120VC PORTFOLIO MANAGEMENT MODEL There are several layers that contribute to achieving the Vision stated in the figure below. The workflow in the figure starts at the bottom left and flows right across

More information

The 9 Ugliest Mistakes Made with Data Backup and How to Avoid Them

The 9 Ugliest Mistakes Made with Data Backup and How to Avoid Them The 9 Ugliest Mistakes Made with Data Backup and How to Avoid Them If your data is important to your business and you cannot afford to have your operations halted for days even weeks due to data loss or

More information

WHITE PAPER BREACH, PRIVACY, AND CYBER COVERAGES: FACT AND FICTION CYBER COVERAGES

WHITE PAPER BREACH, PRIVACY, AND CYBER COVERAGES: FACT AND FICTION CYBER COVERAGES BREACH, PRIVACY, AND CYBER COVERAGES: FACT AND FICTION IDT911 1 DEFINITIONS 1. Cyber Programs - Focuses on services and systems related to technology and their use in business. Risks addressed include

More information

THINGS YOU NEED IN DOCUMENT MANAGEMENT SOFTWARE. Presented By:

THINGS YOU NEED IN DOCUMENT MANAGEMENT SOFTWARE. Presented By: THINGS YOU NEED IN DOCUMENT MANAGEMENT SOFTWARE Presented By: With over 15 years experience with document management solutions OnPoint DMS and Cabinet Paperless are pleased to offer you some insight on

More information

21 Questions you should ask your IT service provider Before hiring them to support your network

21 Questions you should ask your IT service provider Before hiring them to support your network 21 Questions you should ask your IT service provider Before hiring them to support your network Customer Service: Q1: Do they answer their phones live or do you always have to leave a voice mail and wait

More information

REMOVING THE BARRIERS FOR DATA CENTRE AUTOMATION

REMOVING THE BARRIERS FOR DATA CENTRE AUTOMATION REMOVING THE BARRIERS FOR DATA CENTRE AUTOMATION The modern data centre has ever-increasing demands for throughput and performance, and the security infrastructure required to protect and segment the network

More information

Your Complete Social Intranet Buyer s Guide & Handbook

Your Complete Social Intranet Buyer s Guide & Handbook Your Complete Social Intranet Buyer s Guide & Handbook A growing business needs a good social intranet software platform. It helps you communicate and collaborate in one place. Read this ebook to get practical

More information

DATA ANALYSIS: THE CORNERSTONE OF EFFECTIVE INTERNAL AUDITING. A CaseWare IDEA Research Report

DATA ANALYSIS: THE CORNERSTONE OF EFFECTIVE INTERNAL AUDITING. A CaseWare IDEA Research Report DATA ANALYSIS: THE CORNERSTONE OF EFFECTIVE INTERNAL AUDITING A CaseWare IDEA Research Report CaseWare IDEA Inc. is a privately held software development and marketing company, with offices in Toronto

More information

Data Analysis: The Cornerstone of Effective Internal Auditing. A CaseWare Analytics Research Report

Data Analysis: The Cornerstone of Effective Internal Auditing. A CaseWare Analytics Research Report Data Analysis: The Cornerstone of Effective Internal Auditing A CaseWare Analytics Research Report Contents Why Data Analysis Step 1: Foundation - Fix Any Cracks First Step 2: Risk - Where to Look Step

More information

How to Establish a Successful Web Presence for Your Business

How to Establish a Successful Web Presence for Your Business How to Establish a Successful Web Presence for Your Business How to Establish a Successful Web Presence for Your Business 2 Establishing an online component to your business is essential for any business

More information

Security Information and Event Management (SIEM)

Security Information and Event Management (SIEM) Security Information and Event Management (SIEM) How Does Your Business Benefit? intigrow White Paper By Wes Lambert Security Consultant wes.lambert@intigrow.com intigrow is a global enterprise security

More information

Written by: Francois Muscat, Digital Marketing Expert

Written by: Francois Muscat, Digital Marketing Expert Written by: Francois Muscat, Digital Marketing Expert Copyright 2013 WSI. Each WSI franchise office is an independently owned and operated business. In the past, businesses could get away with sending

More information

22 Questions You Should Ask Your Computer Consultant

22 Questions You Should Ask Your Computer Consultant 22 Questions You Should Ask Your Computer Consultant BEFORE HIRING THEM TO SUPPORT YOUR NETWORK Stuart J. Bryan I-M TECHNOLOGY, LLC 131 PROVIDENCE STREET, TAFTVILLE, CT 06380 22 Questions You Should Ask

More information

BEST PRACTICES. Systems Management. www.kaspersky.com

BEST PRACTICES. Systems Management. www.kaspersky.com BEST PRACTICES www.kaspersky.com 2 YOUR GUIDE TO SYSTEMS MANAGEMENT BEST PRACTICES. Enhance security and manage complexity using centralized IT management tools. Unpatched vulnerabilities in popular applications

More information

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware.

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware. WHITE PAPER By Tony Thomas Senior Network Engineer and Product Manager Numara TM Software Inc. ADAPTING TO THE CONSTANTLY CHANGING IT ENVIRONMENT The challenge in controlling the corporate IT infrastructure

More information

Demonstrating the ROI for SIEM: Tales from the Trenches

Demonstrating the ROI for SIEM: Tales from the Trenches Whitepaper Demonstrating the ROI for SIEM: Tales from the Trenches Research 018-101409-01 ArcSight, Inc. 5 Results Way, Cupertino, CA 95014, USA www.arcsight.com info@arcsight.com Corporate Headquarters:

More information

5 PLACES IN YOUR HOSPITAL WHERE ENTERPRISE CONTENT MANAGEMENT CAN HELP

5 PLACES IN YOUR HOSPITAL WHERE ENTERPRISE CONTENT MANAGEMENT CAN HELP 5 PLACES IN YOUR HOSPITAL WHERE ENTERPRISE CONTENT MANAGEMENT CAN HELP WHAT IS ECM AND WHY MIGHT YOU NEED IT? Although technology continues to improve how healthcare organizations share information both

More information

Payment Card Industry Data Security Standard

Payment Card Industry Data Security Standard Symantec Managed Security Services support for IT compliance Solution Overview: Symantec Managed Services Overviewview The (PCI DSS) was developed to facilitate the broad adoption of consistent data security

More information

The problem with privileged users: What you don t know can hurt you

The problem with privileged users: What you don t know can hurt you The problem with privileged users: What you don t know can hurt you FOUR STEPS TO Why all the fuss about privileged users? Today s users need easy anytime, anywhere access to information and services so

More information

Whitepaper. Managed Services in the 21 st century

Whitepaper. Managed Services in the 21 st century Whitepaper Managed Services in the 21 st century Managed Services in the 21 st century How to optimise cloud benefits and reduce costs with Hybrid Managed Services One of the great benefits of the cloud

More information

CORL Dodging Breaches from Dodgy Vendors

CORL Dodging Breaches from Dodgy Vendors CORL Dodging Breaches from Dodgy Vendors Tackling Vendor Security Risk Management in Healthcare Introductions Cliff Baker 20 Years of Healthcare Security experience PricewaterhouseCoopers, HITRUST, Meditology

More information

Global Leadership Development

Global Leadership Development Global Leadership Development Talent Management CapitalWave Inc. White Paper March 2010 1 Table of Contents: Global Leadership Development (GLD): Distance. 3 GLD 2: Defining Leadership across Cultures

More information

Der Weg, wie die Verantwortung getragen werden kann!

Der Weg, wie die Verantwortung getragen werden kann! Managed Security Services Der Weg, wie die Verantwortung getragen werden kann! Christoph Altherr System Engineer Security 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 1 Agenda Enterprise

More information

May 2013 www.itlab.com

May 2013 www.itlab.com How to switch to your perfect IT outsourcing partner May 2013 www.itlab.com Abstract ABSTRACT When you have outsourced IT functions, you are entitled to expect the best service possible. That s what you

More information

SIEM 2.0: AN IANS INTERACTIVE PHONE CONFERENCE INTEGRATING FIVE KEY REQUIREMENTS MISSING IN 1ST GEN SOLUTIONS SUMMARY OF FINDINGS

SIEM 2.0: AN IANS INTERACTIVE PHONE CONFERENCE INTEGRATING FIVE KEY REQUIREMENTS MISSING IN 1ST GEN SOLUTIONS SUMMARY OF FINDINGS SIEM 2.0: INTEGRATING FIVE KEY REQUIREMENTS MISSING IN 1ST GEN SOLUTIONS AN IANS INTERACTIVE PHONE CONFERENCE SUMMARY OF FINDINGS OCTOBER 2009 Chris Peterson, LogRhythm CTO, Founder Chris brings a unique

More information

www.yourlocalinternetmarketingteam.com

www.yourlocalinternetmarketingteam.com By: Tony Draper 07919 931015 www.yourlocalinternetmarketingteam.com Table of Contents Why Search Engine Optimization?... 3 About Your Local Internet Marketing Team... 5 Why Hire a Local SEO Consultant...

More information

SOFTWARE SELECTION GUIDE. How to Find the Right Software for Your Organization

SOFTWARE SELECTION GUIDE. How to Find the Right Software for Your Organization SOFTWARE SELECTION GUIDE How to Find the Right Software for Your Organization 1. Table of Contents Introduction 4 Step 1: Define Your Needs Business Goals Requirements List Step 2: Determine Your Options

More information

Corporate Credit 101. 2007-2008 Edition

Corporate Credit 101. 2007-2008 Edition 2007-2008 Edition BNR Consulting Network 11/17/2007 2 What is business credit? Many business owners are unaware of corporate credit and how to obtain it. BNR Consulting Network is proud to be one of very

More information

Are your brokerage feeds putting your data at risk? Exploring brokerage feed options

Are your brokerage feeds putting your data at risk? Exploring brokerage feed options Are your brokerage feeds putting your data at risk? Exploring brokerage feed options As a compliance officer, determining which brokerages to include in your personal trading policy is an important step

More information

MANAGED SECURITY SERVICES (MSS)

MANAGED SECURITY SERVICES (MSS) MANAGED SECURITY SERVICES (MSS) THE CYBER SECURITY INITIATIVE. Cybercrime is becoming an important factor for CIOs and IT professionals, but also for CFOs, compliance officers and business owners. The

More information