Tender Reference No: F 4.3 (162)/RISL/Tech/2014/6250 dated 19/09/2014

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1 Request for Proposal (RFP) Document for Selecting Agency for Setting up and Maintenance Support of Cloud Solution in Rajasthan State Data Centre (RSDC) Tender Reference No: F 4.3 (162)//Tech/2014/6250 dated 19/09/2014 Procuring Authority Date & Time of Pre-bid meeting Last Date & Time of Submission of Bid Date & Time of Opening of Technical Bid Managing Director,, First Floor, C-Block, Yojana Bhawan, Tilak Marg, C-Scheme, Jaipur (Rajasthan) at 11:00 AM at 03:00 PM at 05:00 PM Bidding Document Fee: Rs only (Rupees One Thousand only) Name of the Bidding Company/ Firm: Contact Person (Authorised Bid Signatory): Correspondence Address: Mobile No. Website & Telephone & Fax Nos.: RajCOMP Info Services Limited () First Floor, Yojana Bhawan, C-Block, Tilak Marg, C-Scheme, Jaipur (Raj.) Phone: Fax: Web: Page 1 of 122

2 Table of Contents Sr. No Type Page Number 1 INVITATION FOR BID (IFB) & NOTICE INVITING BID (NIB) 8 2 PROJECT PROFILE & BACKGROUND INFORMATION 11 3 ELIGIBILITY CRITERIA 14 4 SCOPE OF WORK, DELIVERABLES & TIMELINES 17 5 INSTRUCTION TO BIDDERS (ITB) 28 6 GENERAL TERMS AND CONDITIONS OF TENDER & CONTRACT 49 7 SPECIAL TERMS AND CONDITIONS OF TENDER & CONTRACT 62 Annexure 1 ANNEXURE-1: BILL OF MATERIAL (BoM) 75 2 ANNEXURE-2: FUNCTIONAL REQUIREMENT SPECIFICATIONS 76 3 ANNEXURE-3: PRE-BID QUERIES FORMAT 90 4 ANNEXURE-4: BIDDER S AUTHORIZATION CERTIFICATE 91 5 ANNEXURE-5: SELF-DECLARATION 92 6 ANNEXURE-6: CERTIFICATE OF CONFORMITY/ NO DEVIATION 93 7 ANNEXURE-7: DECLARATION BY BIDDER 94 8 ANNEXURE-8: MANUFACTURER S AUTHORIZATION FORM (MAF) 95 9 ANNEXURE-9: UNDERTAKING ON AUTHENTICITY OF COMPUTER EQUIPMENTS 10 ANNEXURE-10: COMPONENTS OFFERED BOM ANNEXURE-11: FINANCIAL BID COVER LETTER & FORMAT ANNEXURE-12: BANK GUARANTEE FORMAT ANNEXURE-13: DRAFT AGREEMENT FORMAT ANNEXURE-14: MEMORANDUM OF APPEAL UNDER THE RTPP ACT, ANNEXURE-15: FORMS FOR FILING THE TECHNICAL BID ANNEXURE-16: SLA WITH DCO Page 2 of 122

3 ABBREVIATIONS & DEFINITIONS Act Authorised Signatory AAA ACL ARP AQP BG BGP Bid Bid Security Bidder Bidding Document BoM CMC Competent Authority Contract/ Procurement Contract Contract/ Project Period COTS CPU Day DCO DCCO DeitY, GoI DHCP The Rajasthan Transparency in Public Procurement Act, 2012 (Act No. 21 of 2012) and Rules thereto The bidder s representative/ officer vested (explicitly, implicitly, or through conduct) with the powers to commit the authorizing organization to a binding agreement. Also called signing officer/ authority having the Power of Attorney (PoA) from the competent authority of the respective Bidding firm. Authentication, Authorization and Accounting Access Control List Address Resolution Protocol Agreed Quarterly Payment Bank Guarantee Border Gateway Protocol A formal offer made in pursuance of an invitation by a procuring entity and includes any tender, proposal or quotation A security provided to the procuring entity by a bidder for securing the fulfilment of any obligation in terms of the provisions of the bidding documents. Any person/ firm/ agency/ company/ contractor/ supplier/ vendor participating in the procurement/ bidding process with the procurement entity Documents issued by the procuring entity, including any amendments thereto, that set out the terms and conditions of the given procurement and includes the invitation to bid Bill of Material Contract Monitoring Committee An authority or officer to whom the relevant administrative or financial powers have been delegated for taking decision in a matter relating to procurement. MD, in this bidding document. A contract entered into between the procuring entity and a successful bidder concerning the subject matter of procurement The project period would be 3 years from date of Final acceptance of the Cloud Enablement components by the State Commercial Off The Shelf Software Central processing Unit A calendar day as per GoR/ GoI. Data centre Operator Data Centre Cloud Operator Department of Electronics and Information Technology, Government of India Dynamic Host Configuration Protocol Page 3 of 122

4 DMZ DNS DoIT&C EMS FC FCIP FTP FAT G2B G2C GBIC Gbps GE GHz GUI H/W HDD HIPS HTML ETDC FOR/ FOB GoI/ GoR Goods I/O ICT IDS IEEE IFB Demilitarized Zone Domain Name Server Department of Information Technology and Communications, Government of Rajasthan. Enterprise Management System Fiber Channel Fiber Channel over IP File Transfer Protocol Final Acceptance Test Government to Business Government to Citizen Giga Bit interface Gigabits per second Gigabit Ethernet GigaHertz Graphical User Interface Hardware Hard disk drive Host Intrusion Prevention System Hypertext Markup Language Electronic Testing & Development Center Free on Board or Freight on Board Govt. of India/ Govt. of Rajasthan All articles, material, commodities, electricity, livestock, furniture, fixtures, raw material, spares, instruments, software, machinery, equipment, industrial plant, vehicles, aircraft, ships, railway rolling stock and any other category of goods, whether in solid, liquid or gaseous form, purchased or otherwise acquired for the use of a procuring entity as well as services or works incidental to the supply of the goods if the value of services or works or both does not exceed that of the goods themselves Input Output Information and Communication Technology. Intrusion Detection System International electrical and electronics engineers Invitation for Bids (A document published by the procuring entity inviting bids relating to the subject matter of procurement and any amendment thereto and includes notice inviting bid and request for proposal) Page 4 of 122

5 INR IP IPS ISI ISO IT ITIL ITB Kbps L2 LACP LAN LD LoI LUN MAC Mbps NAT NCB NeGP NIB NOC Notification OEM OFC OS PAN PBG PC PQ Procurement Process Indian Rupee Internet Protocol Intrusion prevention System Indian Standards Institution International Organisation for Standardisation Information Technology Information Technology Infrastructure Library Instruction to Bidders Kilobits per second Layer2 Link Aggregation Protocol Local Area Network Liquidated Damages Letter of Intent Logical Unit Number Media Access protocol Megabits per second Network Address Translation A bidding process in which qualified bidders only from within India are allowed to participate National e-governance Plan of Government of India, Department of Information Technology (DIT), Ministry of Communications and Information Technology (MCIT), New Delhi. Notice Inviting Bid Network Operation Center A notification published in the Official Gazette Original Equipment Manufacturer Optical fiber Channel Operating System Permanent Account Number Performance Bank Guarantee Procurement/ Purchase Committee Pre-Qualification The process of procurement extending from the issue of invitation to bid till the award of the procurement contract or cancellation of the procurement process, as the case may be Page 5 of 122

6 Procurement/ Public Procurement Project Site PSD/ SD Purchaser/ Tendering Authority/ Procuring Entity QoS RajSWAN/ RSWAN RDBMS RSDC RVAT S/W SAN SAS Services SLA SNMP SI SSDG State Government State Public Procurement Portal STQC Subject Matter of Procurement TB TCP The acquisition by purchase, lease, license or otherwise of works, goods or services, including award of Public Private Partnership projects, by a procuring entity whether directly or through an agency with which a contract for procurement services is entered into, but does not include any acquisition without consideration, and procure or procured shall be construed accordingly Wherever applicable, means the designated place or places. Performance Security Deposit/ Security Deposit Person or entity that is a recipient of a good or service provided by a seller (bidder) under a purchase order or contract of sale. Also called buyer. in this RFP document. Quality of Service Rajasthan State Wide Area Network Relational database management system RajCOMP Info Services Limited Rajasthan State Data Centre, New IT Building, Jaipur Rajasthan Value Added Tax Software Storage Area Network Small Form Factor Pluggable Any subject matter of procurement other than goods or works and includes physical, maintenance, professional, intellectual, consultancy and advisory services or any service classified or declared as such by a procuring entity and does not include appointment of any person made by any procuring entity Service Level Agreement is a negotiated agreement between two parties wherein one is the customer and the other is the service provider. It is a a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance. Simple Network Management Protocol System Integrator State Services Delivery Gateway Government of Rajasthan (GoR) Standardisation Testing and Quality Certification, Govt. of India Any item of procurement whether in the form of goods, services or works Terra Byte Transmission Control Protocol Page 6 of 122

7 TIN TPA VAT/ CenVAT VLAN VPN WAN WO/ PO Tax Identification Number Third Party Auditors Value Added Tax/ Central VAT Virtual Local Area Network Virtual private network Wide Area Network Work Order/ Purchase Order Page 7 of 122

8 1. INVITATION FOR BID (IFB) & NOTICE INVITING BID (NIB) Page 8 of 122

9 Page 9 of 122

10 Page 10 of 122

11 2. PROJECT PROFILE & BACKGROUND INFORMATION 2.1. Under the National e-governance Plan (NeGP), it is envisioned to make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man In order to make this vision a reality, the Government of India (GoI) recognized the potential of Information and Communication Technology (ICT) for rapid and all round development in general and transforming governance in particular. Initially there were islands of ICT initiatives at the National, State, district, and even block level. The learning s by way of both the challenges and opportunities faced during the development and implementation of such initiatives contributed to refining the overall egovernance strategy. One of the key learning s that emerged was an urgent need to develop the core and other supporting infrastructure for sustaining e- Governance initiatives across the country The National e-governance Plan (NeGP) has identified multiple mission mode projects along with various e-governance initiatives at the State level to provide increased number of services electronically. The State Data Centers are being implemented to provide common IT infrastructure to host these planned e-governance initiatives / applications. State Data Centers are one of the three infrastructure pillars structured by the NeGP to facilitate web-enabled Anytime, Anywhere access. State Data Centers are conceptualized with the objective of providing a common enabling infrastructure to the States to cater to their e-governance applications hosting requirements of the entire state governments and its departments. State Data Centre has been identified as one of the core infrastructure components to consolidate services, applications and infrastructure to provide efficient electronic delivery of G2G, G2C and G2B services. It will enable various State departments to host their services/applications on a common infrastructure leading to ease of integration and efficient management, ensuring that computing resources and the support connectivity infrastructure (SWAN/NICNET) is adequately and optimally used The State Data Centres (SDC) being established in the States/ UTs shall provide better operations & management control; minimize overall cost of Data Management, IT Management and Deployment through use of common infrastructure, which broadly includes: i. Compute Infrastructure: To cater to the needs of application hosting at the State, an initial compute infrastructure consisting of web, application and database servers with different flavors of OS & database software s has been provisioned in the SDC. ii. Storage Infrastructure: Centralized storage with flexible and secure configuration shall be available in the SDC including backup facilities. The same shall be leveraged by different line departments for their data storage requirements in shared manner. Currently, the states have adequately provisioned for 5 years storage requirement. iii. Network and Security Infrastructure: Core network infrastructure that is a requirement of every Data Centre has been provided for every SDC and has been designed with sufficient capacity to meet the basic needs of the State Data Center Substantial progress has been made in the SDC project. 21 SDCs have been operationalized and it is expected that most of the SDCs shall be operational by end of SDCs have been equipped with infrastructure which will enable State /UT departments with seamless, highly reliable/robust, shared and secured infrastructure with scalable capacity However, for a project of this nature it is prudent to assess the need for integrating latest but matured technology advancements to make them future proof for optimal utilization, Better Management and Monitoring. Page 11 of 122

12 2.7. To address issues typically faced by different departments at the State, such as long IT infrastructure procurement cycles, underutilization of resources, need for dynamic Scalability, appropriate disaster recovery of applications and data and for simplifying IT infrastructure provisioning & availability to line departments to cloud based service delivery in accelerated manner, to start with, it would be required to leverage the benefits of Cloud enabled services in State Data Centre It is in this context, that the SDC components have been analyzed with respect to following areas: Cloud Enablement Server Virtualization Self Service provisioning Automation, Orchestration and Monitoring 2.9. After having analyzed the infrastructure at present provisioned in the SDC s and technology advancements DeitY has thus initiated the process for implementing a Cloud based Service Delivery Model in each SDC, so that the SDC IT Infrastructure can be shared amongst multiple departments. Thus making the SDC as a Private Cloud operated for State and to be managed by a third party Following are the important characteristics of a well-managed cloud based service delivery model: i. On-demand self-service Line Departments can unilaterally provision computing capabilities ii. Broad network access Capabilities are available over the network Accessed through standard mechanisms iii. Resource pooling Computing resources are pooled to serve multiple Line Departments Location independence iv. Rapid elasticity Capabilities can be rapidly and elastically provisioned Create a cascading effect of improved efficiency in increasing the number of services to be offered by various departments due to on demand availability of infrastructure. Departments can concentrate on their core competencies of providing related services and rely on the SDAs to deliver the required infrastructure. v. Measured service Resource usage can be monitored, controlled, and report Create an IT governance mechanism within States as they leverage common / shared Platforms to speed up the process of service delivery This document is a Request for Proposal (RFP) for Bidders to quote for Setting up and Maintenance Support of Cloud Solution in Rajasthan State Data Centres (RSDC). The successful Bidder shall do the supply, installation, configuration, testing, training and support and do FAT as per the specifications and the specified scope of work Post FAT completion, the Operations & Maintenance would be done by the selected SI for a period of 3 years from the date of final acceptance of the cloud enablement components by the state. Page 12 of 122

13 2.13. O & M Project period: The project period for O&M, post the FAT Completion, would be in line with five years of SDC Operational period. For the RSDC, the project period would be 3 years from date of Final acceptance of the Cloud Enablement components by the State For all purposes in the document, the term Data Centre Cloud Operator (DCCO) will be referred to as the entity responsible for the Operations & Maintenance of the SDC Cloud environment for the entire project period. Page 13 of 122

14 3. PRE-QUALIFICATION/ ELIGIBILITY CRITERIA 1) The Bidder must possess the requisite experience, strength and capabilities in providing the services necessary to meet the requirements as described in the RFP document. Keeping in view the complexity & volume of the work involved, the following criteria are prescribed as Pre- Qualification Criteria for Bidder interested in undertaking the project. The Bidder must also possess the Technical know-how and the Financial wherewithal that would be required to successfully provide the Cloud Solution and required support services sought by the State. The Bids must be complete in all respect and shall cover the entire scope of work as stipulated in the tender document. The invitation to Bid is open to all Bidders who qualify the eligibility criteria as given below: S. No. Basic Requirement Specific Requirements 1. Legal Entity The bidder should be a Proprietorship firm duly registered either under the Rajasthan Shops & Commercial Establishments Act, 1958 or any other Act of State/ Union, as applicable for dealing in the subject matter of procurement (Note: A self-certified declaration regarding the non-applicability of registration to any Act should be submitted by the bidder) OR A company registered under Indian Companies Act, 1956 OR A partnership firm registered under Indian Partnership Act, Tax The bidder should have a registered number registration of and clearance i. VAT/ CST where his business is located ii. Service Tax iii. Income Tax / Pan number. The bidder should have cleared his VAT/ CST dues up to 31-Mar-2014 to the Government. Documents Required Copy of valid Registration Certificates In case of company-copy of certificate of incorporation Copies of relevant certificates of registration VAT/ CST clearance certificate from the Commercial Taxes Officer of the Circle concerned 3. Financial: Turnover from IT/ ITeS Average Turnover of the bidder from IT/ ITeS during last three financial years, i.e., from , , and shall be at least INR 10 Crores The Bidder shall have positive net worth as on 31st March CA Certificate with CA s Registration Number/ Seal 4. Financial: Net CA Certificate with CA s Worth Registration Number/ Seal 5. Operations of Bidder should be in operation for at least 5 Copy of Work Order the firm years as on and shall have their before in registered offices in India. IT/ITeS services 6. Technical Bidder shall have experience of supply, Work Order before Page 14 of 122

15 S. No. Basic Requirement Capability - Experience 7. Technical Capability- Certification 8. Technical Capability- Manpower 9. Technical Capability- Cloud Implementation 10. Mandatory Undertaking Specific Requirements installation, commissioning and annual maintenance services for IT Infrastructure projects and shall have been in the business for a period exceeding three years as on The Bidder must have ISO 9001:2000 certification a) The Bidder must have on its roll at least 100 Technically qualified professionals with combination in the following fields (system integration, Virtualization and experience in implementing the Cloud Solution) as on The Bidder must have implemented/ commissioned at least one Cloud Implementation in Data Centre in India as on (Cloud Implementation for providing Cloud based services in their own Data Centre or on to the customer Data Centre shall be considered) Bidder should: - a) not be insolvent, in receivership, bankrupt or being wound up, not have its affairs administered by a court or a judicial officer, not have its business activities suspended and must not be the subject of legal proceedings for any of the foregoing reasons; b) not have, and their directors and officers not have, been convicted of any criminal offence related to their professional conduct or the making of false Documents Required 2011 confirming year and area of activity Valid Copy of the Certification Certificate from Bidder s HR Department for the number of Technically qualified professionals employed by the company (a) Work Orders confirming year and area of activity (b) Valid Work Order and Certificate from the Client in case implementation/ commissioning in Client Data Centre OR (a) Declaration from the Company Secretary confirming the Cloud Implementation in their own Data Centre for providing services to the customers (b) Client certificate confirming the cloud services they are getting from the Bidders Data Centre A Self Certified letter as per Annexure-5: Self- Declaration Page 15 of 122

16 S. No. Basic Requirement 11. Conflict of Interest Specific Requirements statements or misrepresentations as to their qualifications to enter into a procurement contract within a period of three years preceding the commencement of the procurement process, or not have been otherwise disqualified pursuant to debarment proceedings; c) not have a conflict of interest in the procurement in question as specified in the bidding document. d) comply with the code of integrity as specified in the bidding document. The Bidder shall provide an undertaking that they or their allied agencies/ Subsidiaries are not working as a Consultant / TPA in the SDC in the State where the Bidder is bidding 12. MAF The Bidder shall submit valid letter from all the OEMs confirming the following: Authorization for Bidder Undertake that the support including patches, updates and upgrades for the quoted products shall be available for the entire project period. 13. Consortium The Bids shall be submitted by only the Bidder; no consortium is allowed in this Bid Documents Required Declaration in this regard by the authorized signatory of the Bidder Manufacturers Authorization (MAF) for products as indicated in the Annexure-1 Bill of material Declaration in this regard needs to be submitted 2) In addition to the provisions regarding the qualifications of the bidders as set out in (1) above: - a. the procuring entity shall disqualify a bidder as per the provisions under Clause: Exclusion/ Disqualification of bids in Section-5: ITB ; and b. the procuring entity may require a bidder, who was pre-qualified, to demonstrate its qualifications again in accordance with the same criteria used to pre-qualify such bidder. The procuring entity shall disqualify any bidder that fails to demonstrate its qualifications again, if requested to do so. The procuring entity shall promptly notify each bidder requested to demonstrate its qualifications again as to whether or not the bidder has done so to the satisfaction of the procuring entity. Page 16 of 122

17 4. SCOPE OF WORK, DELIVERABLES & TIMELINES 4.1. Scope of Work for RSDC has been equipped with infrastructure which enables State with seamless, highly reliable/robust, shared and secured infrastructure with scalable capacity. For better and optimal utilization of the compute infrastructure and utilizing the same infrastructure amongst multiple applications, adoption of Cloud technology components in RSDC is required. This technology will also drive consolidation of IT resources resulting in power savings which will be a significant step towards adopting green technologies. To address issues typically faced by different departments at the State, such as long IT infrastructure procurement cycles, underutilization of resources, need for dynamic Scalability, appropriate disaster recovery of applications and data, and for simplifying IT infrastructure provisioning & availability to the line departments, cloud based service delivery is needed to be leveraged in the RSDC. These Cloud solution requirements would include all the necessary components/ modules which are necessary to provide Infrastructure as a service to various line departments within the State as a Private Cloud to start with and have the capability of moving gradually to other delivery models like Platform-asa-Service and Software-as-a-service. After having analyzed the infrastructure presently provisioned in the RSDC and technology advancements required to make it Cloud enabled, following have been considered: 1. Cloud Enablement Infrastructure a. Server Virtualization Software with required security capabilities b. Cloud Enablement components i. Self Service provisioning ii. Automation & Orchestration iii. Capacity Management iv. Life Cycle Management v. Catalogue and directory Maintenance vi. Monitoring and Reporting vii. Helpdesk The following are steps for Cloud Implementation: Help foster a Private cloud based environment on limited set of servers to begin with while retaining traditional Data Centre hosting models. This will enable the State to get exposure/confidence in building various levels of services that can be broadly classified into following categories: a. Infrastructure as a Service (IaaS) b. Platform as a Service (PaaS) c. Software as a Service (SaaS) The services can be initiated with basic Compute Services (CPU, RAM, Storage, OS, and database) to the departments on demand basis along with a test and development environment. Once state develop confidence/maturity in operating cloud enabled environment, gradual migration of existing infrastructure and applications can happen on cloud. While the Cloud solution is focused primarily on Infrastructure-as-a-Service, other services such as Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS) to be deployed by the State, are complementary and/or deployed on top of the basic Infrastructure-as-a-Service (IaaS) services and would be based on the maturity of the State. The current scope of work is to ensure a capable environment for future SaaS and PaaS implementation. Services complimentary to IaaS such as PaaS and SaaS would be taken up in the future through third party tools. Page 17 of 122

18 The solution shall be capable of enabling automatic scale-up and scale-down of services hosted in the cloud based on user demand or other factors, shall ease infrastructure management, shall be agnostic to the underlying hardware, storage, network, operating system, and hypervisor. The solution needs to provide the ability for end customers to automatically provision the services via a Web Portal, provide metering and billing to provide service assurance for maintenance & operations activities performed by State teams. Detailed user level or user group level auditing, monitoring, metering, accounting, quota and show-back information is essential for building a platform. Detailed FRS is given in Annexure 2. The State is looking for a solution approach and architecture based design principles from market leading cloud solution providers in providing a low-cost solution enabled through factors such as using commodity hardware and efficient operations to ensure a cost-effective, scalable, efficient e- Governance platform. The architecture needs to be scalable to meet future demand and provide sufficient levels of security and interoperability so that customers (internal and external) are comfortable having critical infrastructure hosted in a safe environment Supply, Installation, Testing & Commissioning, Training and Support for SDC Cloud Enablement Infrastructure The minimum specified scope of work to be undertaken by the Selected SI for supply, installation, Commissioning, testing, Training, knowledge transfer and Support for Infrastructure is mentioned below: a) Finalize the deployment architecture/layout with the State Designated Agency/ State Implementation Agency b) Procurement, supply, installation & commissioning of all the components & sub components including all necessary software as per the proposed solution. The Bidder has to ensure that the solution shall work as desired and the Bidder is also responsible to supply and install any other components that is inadvertently missed out but required for the overall solution to work, without adding any line item in the Bill of Material at no additional cost to the purchaser. c) Active directory is required to be setup/configured and to be integrated with proposed virtualization manager and proposed cloud solution by bidder. d) The Bidder shall be responsible for ensuring implementation of the proposed solution with existing infrastructure and solutions present in the RSDC and optimal functioning of all the components post installation. This implementation shall comply with all the functionalities stated in the Functional Requirement Specifications (FRS) and conform to the agreed deployment/implementation architecture. It shall be noted that any customization / API development that is carried out by the Bidder for such implementation will have to be supported (error correction, patch management) for the same duration of support applicable for the overall solution. The Bidder shall ensure that the Cloud solution is able to permit utilization of the existing security device like, firewall, IPS such that entire functionality of these devices can be used to monitor security features and provide alerts, alarms, reports, proactive actions on virtual environment similar to those provided in physical environment. For any further queries, the Bidder can also post queries in the pre-bid meeting. The bidder has to ensure that all the components listed below shall work with the virtual machines as they were working with the existing infrastructure: S. No. Existing SDC Module Make & Model 1. IPS/ IDS, Firewall 1) Radware defence pro ) CISCO ASA Sub-Modules ASA5580-4GE-CU(2) Page 18 of 122

19 S. No. Existing SDC Module 2. SAN Storage Management Software / Controller Make & Model Make Type Model Description Disk Type IBM A4 IBM System Storage SAN Volume Controller with 1U UPS IBM A IBM System Storage DS5100 Controller IBM 2805 MC4 SSPC / SVC Console Server, x3550-m2 Server IBM A4 IBM System Storage SAN Volume Controller with 1U UPS Make Type Model Description Sub-Modules Disk Type FC 15K No of Hard Disk No of Hard Disk Raw Capa -city TB Raw Capacity HP 3PAR T400 HP 3PAR T400 SSD TB HP 3PAR T400 FC 15K TB HP 3PAR T K NL (SATA) TB 3. Backup Solution IBM Tivoli Storage Manager Suit for Unified Recovery Terabyte(1-100) License 25 licences. 4. Antivirus, HIPS Symantec protection Suite Enterprise Edition 3 available licenses :- 50 Quantity/ Number 5. Racks (Available in 39 Number) 6. Power per Rack 7KV available 7. SAN Switch Ports Available Cisco SAN SWITCH =26 HP SAN SWITCH=46 8. L2 Switch Network 136 available out of 336 Ports available 9. Structured cabling 12 port per rack per Rack available 10. CA tool 11. Active Directory/ LDAP server e) The State will appoint a 3-4 member specialized team from the DCO s (RSDC-O&M) team, Composite Team and State SIA/DIT to be associated with the Selected Bidder team so that Page 19 of 122

20 full hand holding of the entire solution shall be done from the beginning, up to FAT completion and subsequent O&M period. f) The necessary server, operating system, database and any other required Licenses for Cloud Solution etc shall be provisioned by the SI on its own and cost of the same would be built-in in the cost of the proposed Solution. No separate line item(s) shall be entertained. The solution would be required to cater to the entire Data Centre infrastructure for which limited licenses for Cloud Management would be procured as part of this RFP. Licenses for Cloud Management of additional infrastructure, as applicable, would be procured in the future. g) Comprehensive training during the implementation phase shall be the key to successful Operations and Maintenance; hence the Bidder is required to undertake robust training for at least 10 representatives from the State, Composite Team and DCO. The training documents, including Operating Manuals, Standard Operating Procedures (SOP) for the proposed Cloud solution shall be prepared and shared by the bidder with the State. The successful Bidder is free to propose the training plan. However at a minimum, the plan shall include the following: S. No. Training Description A B C Training Schedule IT Training 1. Overview of Components Installed 2. Server Virtualization 3. Adherence and Compliance 4. Overview of Migration from stand-alone Applications to the Virtualized Environment 5. Overview of Cloud Management and Monitoring Modules 6. Services that can be leveraged through SDC Private Cloud 7. Service Provisioning Portal, Orchestration, Automation etc. 8. Customization of Service Catalogue and Directory to able to add more services SLA 1. Overview of SLA Monitoring & Management Others 1. Overview of Service Provisioning, security adherence etc. 2. Do's and Don ts 3. Any other points/topics (for e.g., Open Format, Interoperability, consolidation, virtualization etc.) The above plan is only indicative; the final training plan shall be finalized between the SI and the State. h) A training workshop needs to be arranged by the Bidder for hands-on training. This workshop shall be for 2 weeks and will be delivered by people certified in Cloud and Virtualization i) 1 week training would be prior to the FAT and 1 week after the FAT completion j) The, prior to the initiation of the O&M phase, shall undertake a detailed Final Acceptance Test (FAT) process, which will include: Component wise Acceptance Overall Solution Acceptance k) It is mandated that cloud OEM representatives shall verify for satisfactory deployment of their components by the selected SI. Cost for the same shall be inbuilt as part of the bid and no extra payment / billing request shall be entertained in this regard during the project period. l) FAT completion would only be considered after at least one application identified by the State has been put on the proposed cloud environment after testing all the solution capabilities as part of the FAT parameters. The state will inform the identified application to the selected bidder only. Page 20 of 122

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