2008 Broadband Blackspot Survey Perth s Eastern Region

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1 2008 Broadband Blackspot Survey Perth s Eastern Region Prepared by the Eastern Metropolitan Regional Council with advice from the Economic Development Officers Group On behalf of:

2 Table of Contents BACKGROUND... 3 EASTERN METROPOLITAN REGIONAL COUNCIL (EMRC)...3 BROADBAND BLACKSPOT SURVEY PROJECT...3 SURVEY PROCESS... 4 SURVEY FINDINGS - OVERVIEW... 5 SURVEY FINDINGS - DETAIL... 6 MEMBER COUNCIL AREA...6 REASON FOR INTERNET USE...7 ISSUES RAISED BY RESPONDENTS...9 EXISTING SERVICE...10 DESIRED SERVICE...10 BROADBAND BLACKSPOT CLUSTERS...11 Morley, City of Bayswater Ascot, City of Belmont Kewdale, City of Belmont Sawyers Valley, Shire of Mundaring Stoneville, Shire of Mundaring Parkerville, Shire of Mundaring Bellevue, Shire of Mundaring Chidlow, Shire of Mundaring Gidgegannup, City of Swan Belhus, City of Swan West Swan, City of Swan Middle Swan, City of Swan Bullsbrook, City of Swan Guildford, City of Swan RECOMMENDATIONS MEMBER COUNCIL ROLE...30 EMRC ROLE...30 ATTACHMENTS ATTACHMENT 1 BLACKSPOT REGISTER FAX BACK FORM ATTACHMENT 2 BLACKSPOT REGISTER ONLINE SURVEY...ERROR! BOOKMARK NOT DEFINED. ATTACHMENT 3 DISTRIBUTION & PROMOTION STRATEGY ATTACHMENT 4 MEDIA RELEASE: 24 JANUARY ATTACHMENT 5 MEDIA RELEASE: 29 FEBRUARY ATTACHMENT 6 MEDIA RELEASE: 19 MARCH ATTACHMENT 7 MEDIA COVERAGE SAMPLES ATTACHMENT 8 TYPES OF BROADBAND USE ATTACHMENT 9 TERMS & EXAMPLES OF BROADBAND ISSUES ATTACHMENT 10 SURVEY RAW DATA EMRC Report - Broadband Blackspot Audit Report - April

3 BACKGROUND Eastern Metropolitan Regional Council (EMRC) The Eastern Metropolitan Regional Council (EMRC) is a progressive and innovative regional local government working on behalf of six member Councils - Town of Bassendean, City of Bayswater, City of Belmont, Shire of Kalamunda, Shire of Mundaring and City of Swan. Covering 2,100 square kilometres, (or about one-third of the Perth metropolitan area), Perth s Eastern Region stretches from the edge of the Perth CBD, along the Swan River through urban residential, commercial and industrial areas, to the scenic Swan Valley and into the forest of prime agricultural land of the Darling Ranges EMRC and the member Councils service approximately 300,000 residents. EMRC s role in Regional Development is to facilitate strategies and projects with our member Councils, government and industry stakeholders to achieve sustainable economic and employment growth. Broadband Blackspot Survey Project Member Council Economic Development Officers (EDO) identified that difficulties accessing affordable high speed broadband is a barrier to growth of existing businesses and to the attraction of new business to Perth s Eastern Region. Anecdotal evidence collected by the EDOs indicated issues ranged from pair gaining to accessing towers. As this evidence was insufficient to progress solutions with providers it was decided to undertake a regional survey of residents and business to quantify the nature and extent of the issues. EMRC coordinated the survey on behalf of member Councils. It is intended that the information collected will assist the EMRC and Councils to: facilitate provision through registered Internet Service Providers, identify serviceable Broadband Blackspot* areas, and lobby governments for improved infrastructure. * A Broadband Blackspot can be defined as: Where any Australian is unable to access a metro-comparable broadband service at their principal place of residence or small business. Where a metro-comparable broadband service is a minimum 512/128kbps data speed, 1GB per month data usage and a total cost, over three years, including installation and connection fees of $2,500 GST inclusive. (Federal Government Australian Broadband Guarantee) EMRC Report - Broadband Blackspot Audit Report - April

4 SURVEY PROCESS The EMRC encouraged businesses and residents to complete a simple survey to register their home or business with the aim to identify remaining Broadband Blackspots. This process was developed based on the successful approach employed by the Cities of Joondalup and Swan. Key steps in the process include: 1. Survey development online and fax back The survey was made available online at or in hard copy through Council offices and libraries. Attachment 1 - Broadband Blackspot Register Fax Back Form Attachment 2 - Broadband Blackspot Register Online Form 2. Promotion of survey to business and residents. Media releases were sent to a range of Council publications, business and industry publications and Community Newspapers. Attachment 3 - Distribution & Promotion Strategy Attachment 4 - Media Release: 24 January 2008 Attachment 5 - Media Release: 29 February 2008 Attachment 6 - Media Release: 19 March 2008 For examples of coverage obtained: Attachment 7 - Media Coverage 3. es and Residents completed the survey over the period 1 st February to 31 st March To ensure the best result, participants were also encouraged to register on the Australian Broadband Guarantee which is a Federal Government initiative, (expected to continue until June 2008) that aims to provide an affordable broadband service to all households and small businesses. This program allows businesses and residents to check the availability of suitable broadband services in their area by registering their details on the Broadband Service Locator found at: 4. Survey responses collated and analysed EMRC Report - Broadband Blackspot Audit Report - April

5 SURVEY FINDINGS - OVERVIEW 130 survey responses were received from the 1 st February to the 31 st March Survey responses were received from all member Councils except the Town of Bassendean. Responses were predominantly from households. Respondents expressed a strong desire for access to ADSL broadband. 14 Broadband Blackspot Clusters were identified. 75% of surveys had additional comments of which 70 comments could be used to identify existing service, desired service and issues. Main issues identified from these comments include: o Unsatisfied with existing Service (Speed, Cost or Reliability), o Pair gain o Distance from the exchange EMRC Report - Broadband Blackspot Audit Report - April

6 SURVEY FINDINGS - DETAIL Member Council Area In order to identify areas which are experiencing problems with suitable Broadband access, the survey required a physical address. Responses were then broken down into Member Council Areas. The Survey requested; Personal Details: Name: Street Address: Suburb: Postcode: Results: Table 1: Responses x Member Council Area Member Council Area Number of Responses Percentage % Swan % Belmont % Mundaring % Bayswater 9 6.9% Kalamunda 3 2.3% Bassendean 0 0.0% Total % Graph 1: Percentage of Responses x Member Council Area Percentage of Responses x Member Council Area 6.9% 2.3% 0.0% 21.5% 46.2% Swan Belmont Mundaring Bayswater Kalamunda Bassendean 23.1% Data Shows: Responses were mainly received from residents and businesses within the City of Swan, City of Belmont and Shire of Mundaring. (Total of 90.8%) No responses were received from the Town of Bassendean. Please note that the amount of publicity and overall awareness of the Survey in specific Member Council areas will have influenced this result. EMRC Report - Broadband Blackspot Audit Report - April

7 Reason for Internet Use In order to identify the reason for internet use, the survey asked: Which of the following best describes you? Household Small (Less then 20 Full Time Equivalent staff) Not for profit Agency Not for Profit Agency offering Public internet access Other: Please specify: Results: Table 2: Responses x Reason for Internet Use x Percentage User Number of Responses Percentage (%) Household % Small % Household & Small 5 3.8% Other 3 2.3% Total % Please note the following categories were use in the data interpretation: Households & Small : several respondents indicated internet use for both household and small business use and were created as a separate category. Other: includes Not-for-Profit Agency, Not-for-Profit Agency offering Public Internet Access and Other. City of Swan 1 x Not for Profit Agency 1 x Large Shire of Mundaring 1 x Small /Not for Profit Agency As the five Household & Small respondents can be used to reflect both Household and Small, overall percentage for a particular use is shown below; Graph 2: Percentage of Survey Responses x Reason for Internet Use Percentage 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Reason for Internet Use Household/Small /Other 78.5% 23.1% 2.3% Household Small Other Reason for Internet Use Household Small Other EMRC Report - Broadband Blackspot Audit Report - April

8 The following chart and graph shows the number of survey responses by member Council by reason for internet use. Table 3: Survey Responses x Member Council Area x Reason for Internet Use Member Council Area Household Small Household & Small Other Total Swan Belmont Mundaring Bayswater Kalamunda Bassendean Total Graph 3: Survey Responses x Member Council Area x Reason for Internet Use Number of Responses x Member Council Area (MCA) x Reason for Internet Use Number of Responses Swan Belmont Mundaring Bayswater Kalamunda Household Small Household & Small Other MCA / Internet Use Data Shows: All Councils received significantly larger numbers of registrations from Households then Small, apart from the City of Bayswater EMRC Report - Broadband Blackspot Audit Report - April

9 Issues Raised By Respondents Respondents were asked to provide any general comments on their Broadband needs. 74.6% of respondents provided additional or explanatory information of which 70 comments could be used to identify issues, existing or desired broadband service. For additional information and examples of responses see Attachment 9 Terms and Types of Broadband Issues Table 4: Responses x Issue Identified x Percentage Issue identified Issue Identified % of Comments Pair gain % Distance from exchange % Port availability 4 4.5% General wiring issue 3 3.4% Unhappy with existing service - Unstated 5 5.6% Unhappy with existing service - Cost % Unhappy with existing service - Reliability 8 9.0% Unhappy with existing service - Speed % Desired service unavailable % Dial up only option 3 3.4% Telstra 2 2.2% Other 5 5.6% Total Comments % Data Shows: Main issues identified: 1. Unhappy with existing Service Speed 18.0% 2. Unhappy with existing Service Cost 14.6% 3. Desired Service unavailable 11.2% 4. Pair gain 11.2% 5. Distance fro the Exchange 11.2% 6. Unhappy with existing Service Reliability 9.0% For additional information and examples of responses see Attachment 9 Terms and Types of Broadband Issues EMRC Report - Broadband Blackspot Audit Report - April

10 Existing Service Table 5: Number and percentage of comments that identify availability of an existing Broadband service Type of Service Existing Service Percentage (%) Wireless % Dial up % ADSL 4 9.5% Satellite % ISDN 2 4.8% Total % Data Shows: Over half of the comments were from respondents with an existing Wireless Broadband service Only seven (16.7%) comments stated that they were on dial up Desired Service Table 6: Number and percentage of comments that identify a desired Broadband service Type of Service Desired Service Desired Service Wireless 4 7.8% Dial up 0 0.0% ADSL % Satellite 0 0.0% ISDN 0 0.0% Total % Data Shows: The vast majority of comments (92.2%) indicated a desire for ADSL. Four respondents (7.8%) stated they would be satisfied with access to suitable Wireless broadband. For explanation of services see Attachment 8 Types of Broadband Access EMRC Report - Broadband Blackspot Audit Report - April

11 Broadband Blackspot Clusters A cluster refers to a group of the same or similar elements gathered or occurring closely together; a bunch. For the purpose of this report, a Broadband Blackspot Cluster refers to a group (3 or more) survey respondents who are experiencing issues accessing suitable Broadband. Clusters are not limited to individual Council areas and can span several suburbs. Any additional information regarding internet use or issues given in the comments section of the survey has been reviewed and included in the Clusters analysis. The following clusters were identified: Table 7: Clusters identified x responses x source Cluster Title Morley Member Council Area Swan, Bayswater Number of Suburbs Responses Morley, Beechboro, Malaga. Kiara. Lockridge. West Swan 14 Ascot Belmont, Bayswater Ascot, Bayswater, Redcliffe 5 Kewdale Belmont Kewdale, Cloverdale, Rivervale 26 Sawyers Valley Mundaring Sawyers Valley, Mt Helena 4 Stoneville Mundaring Stoneville 10 Parkerville Mundaring Parkerville, Hovea 3 Bellevue Mundaring, Swan Bellevue 6 Chidlow Mundaring, Swan Chidlow, Gidgegannup 7 Gidgegannup Swan Gidgegannup 4 Belhus Swan Belhus, Brigadoon, Ellenbrook, Millendon 5 West Swan Swan West Swan 8 Middle Swan Swan Middle Swan, Stratton, Herne Hill 7 Bullsbrook Swan Bullsbrook 13 Guildford Swan Guildford, South Guildford, Hazelmere 6 Total: 118 EMRC Report - Broadband Blackspot Audit Report - April

12 A series of codes have been used to present the information collected through the Surveys and presented on Cluster Maps. Reason for Internet Use Household Small Household & Small Other Existing and Desired Service The following information was extracted from the additional comments section of the Survey and was used to analyse clusters. Existing Service if stated A - Wireless B - Dial up C - ADSL D - Satellite E - ISDN Desired Service if stated a - Wireless b - Dial up c - ADSL d - Satellite For explanation of services see Attachment 8 Types of Broadband Access Issues Raised by Repondents The following information was extracted from the additional comments section of the survey and was used to analyse clusters. Issues if stated 1 - Pair gain 2 - Distance from exchange 3 - Port availability 4 - General wiring issue (eg. sub exchange, internal house wiring etc) 5 - Unhappy with existing service Unstated (ie did not specify issue with existing option) 6 - Unhappy with existing service - Cost 7 - Unhappy with existing service - Reliability 8 - Unhappy with existing service - Speed 9 - Desired service unavailable 10 - Dial up only option 11 - Telstra 12 - Other For additional information and examples of responses see Attachment 9 Terms and Types of Broadband Issues Example showing how to interpret maps: This respondent is a household, currently has Broadband Access but wants ADSL as they are unhappy with the existing service due to cost and speed. EMRC Report - Broadband Blackspot Audit Report - April

13 Morley, City of Bayswater Map 1: Dispersal of Responses in the suburbs of Morley; City of Bayswater, Lockridge, Kiara, Beechboro and West Swan; City of Swan Table 8: Morley Cluster; Responses by Suburb x Reason for Internet x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Morley Bayswater Beechboro 3 3 Swan Malaga Swan Kiara 1 1 Swan Lockridge 1 1 Swan West Swan 1 1 Swan Total Issues Identified: Two respondents have issues with distance from the exchange Four respondents have access to Wireless Broadband but unhappy with existing service (speed, reliability) EMRC Report - Broadband Blackspot Audit Report - April

14 Ascot, City of Belmont Map 2: Dispersal of Responses in the suburbs of Ascot and Redcliffe; City of Belmont, and City of Bayswater Table 9: Ascot Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Ascot Belmont Bayswater Bayswater Redcliffe 1 1 Belmont Total Issues Identified: Limited information available from comments Pair gain problem for one household but they have access to Wireless Broadband. EMRC Report - Broadband Blackspot Audit Report - April

15 Kewdale, City of Belmont Map 3.1: Dispersal of Responses in the suburbs of Kewdale, Cloverdale and Rivervale; City of Belmont Table 10: Kewdale Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Kewdale Belmont Cloverdale Belmont Rivervale 2 2 Belmont Total EMRC Report - Broadband Blackspot Audit Report - April

16 Map 3.2: Sub Map - Dispersal of Responses in the suburbs of Kewdale and Cloverdale; City of Belmont Table 11: Kewdale/Cloverdale Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Kewdale Belmont Cloverdale Belmont Total Issues Identified: Wireless is available in some areas but clients are unhappy with the existing service (Cost and Speed) Distance from the exchange is issue for one respondent EMRC Report - Broadband Blackspot Audit Report - April

17 Map 3.3: Sub Map - Dispersal of Responses in the suburb of Cloverdale; City of Belmont Table 12: Cloverdale Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Cloverdale Belmont Total Issues Identified: Limited information available from comments Desire for ADSL Pair gain problem exists for one residence EMRC Report - Broadband Blackspot Audit Report - April

18 Map 3.4: Sub Map - Dispersal of Responses in the suburbs of Rivervale and Kewdale; City of Belmont Table 13: Rivervale Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Rivervale 2 2 Belmont Kewdale 1 1 Belmont Total Issues Identified: Limited information available from comments EMRC Report - Broadband Blackspot Audit Report - April

19 Sawyers Valley, Shire of Mundaring Map 4: Dispersal of Responses in the suburbs of Sawyers Valley; Shire of Mundaring Table 14: Sawyers Valley Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Small Household & Small Member Council Area Suburb Total Household Other Sawyers Valley Mundaring Mt Helena 1 1 Mundaring Total Issues Identified: Wireless available in some areas but respondent is unhappy with the existing service (Cost) Pair gain problem exists for one resident EMRC Report - Broadband Blackspot Audit Report - April

20 Stoneville, Shire of Mundaring Map 5: Dispersal of Responses in the suburb of Stoneville; Shire of Mundaring Table 15: Stoneville Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Suburb Total Household Small Household & Small Other Member Council Area Stoneville Mundaring Total Issues Identified: Limited information available from comments Appears that there is no Wireless service available (Due to presence of Satellite) Satellite is available but respondent is unhappy with the existing service Majority of respondents are households EMRC Report - Broadband Blackspot Audit Report - April

21 Parkerville, Shire of Mundaring Map 6: Dispersal of Responses in the suburbs of Parkerville and Hovea; Shire of Mundaring Table 16: Parkerville Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Parkerville 2 2 Mundaring Hovea 1 1 Mundaring Total Issues Identified: Limited information available from comments Appears that one respondent has ADSL but is unhappy with the speed. EMRC Report - Broadband Blackspot Audit Report - April

22 Bellevue, Shire of Mundaring Map 7: Dispersal of Responses in the suburb of Bellevue; Shire of Mundaring Table 17: Bellevue Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Bellevue Mundaring Bellevue 1 1 Swan Total Issues Identified: Wireless is available in some areas but respondents are unhappy with the existing service (Cost and Speed) EMRC Report - Broadband Blackspot Audit Report - April

23 Chidlow, Shire of Mundaring Map 8: Dispersal of Responses in the suburb of Chidlow; Shire of Mundaring Table 18: Chidlow Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Chidlow 4 4 Mundaring Gidgegannup Swan Total Issues Identified: Appears that Wireless and Satellite are available in some areas but respondents are unhappy with the existing service (Cost, Reliability, Speed) One respondent has stated that Dialup is the only option available (ie wireless not available) EMRC Report - Broadband Blackspot Audit Report - April

24 Gidgegannup, City of Swan Map 9: Dispersal of Responses in the suburb of Gidgegannup; City of Swan Table 19: Gidgegannup Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Gidgegannup Swan Total Issues Identified: Appears that there is no Wireless service available (Due to presence of Satellite and the statement that dial up is only available option) Conflicting information on barriers to suitable Broadband (ie port availability and pair gain.) EMRC Report - Broadband Blackspot Audit Report - April

25 Belhus, City of Swan Map 10: Dispersal of Responses in the suburbs of Belhus, Brigadoon, Ellenbrook and Millendon; City of Swan Table 20: Belhus Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Suburb Total Household Small Household & Small Other Member Council Area Belhus Swan Brigadoon 1 1 Swan Ellenbrook 1 1 Swan Millendon 1 1 Swan Total Issues Identified: Limited information available from comments One respondent has commented that while wireless is available, they are unhappy with the existing service (Speed) EMRC Report - Broadband Blackspot Audit Report - April

26 West Swan, City of Swan Map 11: Dispersal of Responses in the suburb of West Swan; City of Swan Table 21: West Swan Cluster: Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other West Swan Swan Total Issues Identified: Wireless is available in some areas but clients are unhappy with the existing service (Cost, and Reliability) Satellite service being utilised but also unhappy with the existing service (Cost and Reliability) EMRC Report - Broadband Blackspot Audit Report - April

27 Middle Swan, City of Swan Map 12: Dispersal of Responses in the suburb of Middle Swan; City of Swan Table 22: Middle Swan Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Middle Swan Swan Stratton 2 2 Swan Herne Hill 1 1 Swan Total Issues Identified: Limited information available from comments Wireless in some areas but respondent is unhappy with the existing service (Reliability, Cost and Speed) ADSL is unavailable due to distance from the exchange and wiring issues. ADSL is available but respondent is unhappy with the existing service (Speed) and has issues due to distance from the exchange. EMRC Report - Broadband Blackspot Audit Report - April

28 Bullsbrook, City of Swan Map 13: Dispersal of Responses in the suburb of Bullsbrook; City of Swan Table 23: Bullsbrook Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Household & Small Member Council Area Suburb Total Household Small Other Bullsbrook Swan Total Issues Identified: Conflicting messages on wireless availability Pair gain, distance from exchange and port availability are all mentioned as barriers to a suitable service EMRC Report - Broadband Blackspot Audit Report - April

29 Guildford, City of Swan Map 14: Dispersal of Responses in the suburbs of Guildford, South Guildford and Hazelmere; City of Swan Table 24: Guildford Cluster; Responses by Suburb x Reason for Internet Use x Member Council Area Suburb Total Household Small Household & Small Other Member Council Area Guildford 2 2 Swan South Guildford 1 1 Swan Hazelmere 2 2 Swan Total Issues Identified: Limited information available from comments Port availability an issue for one respondent Wireless is available but respondent is unhappy with existing service (Cost) EMRC Report - Broadband Blackspot Audit Report - April

30 RECOMMENDATIONS Member Council Role 1. Facilitate solutions by presenting information to registered service providers. 2. Assist registered providers to provide solutions e.g. access to towers 3. Identify barriers to solutions to inform regional lobbying. EMRC Role Inform local politicians of the survey outcomes and action being taken. Include barriers to solutions within lobbying plan EMRC Report - Broadband Blackspot Audit Report - April

31 ATTACHMENTS ATTACHMENT 1 BLACKSPOT REGISTER FAX BACK FORM EMRC Report - Broadband Blackspot Audit Report - April

32 EMRC Report - Broadband Blackspot Audit Report - April

33 ATTACHMENT 2 BLACKSPOT REGISTER ONLINE SURVEY Have you previously applied for a broadband service and found it was unavailable to your business or residence? - If you answer NO you do not need to register Yes What was the estimated date you applied? (dd/mm/yyyy) Full Name Address * * Suburb Please Select * Postcode * Telephone Number of the address you are registering (necessary for ADSL broadband availability assessment) * Which of the following best describes you? Household If Other Please specify: Name - if applicable address * Please use the following area to provide any general comments on your Broadband needs I agree for my details to be collated and passed onto Broadband Internet Service Providers, EMRC and member Councils, and other levels of government for the purposes of attracting Broadband services to Perth s Eastern Region. Have you registered on the Australian Broadband Guarantee Broadband Service Locator? Yes Yes * If no - please do so by clicking here (Open in new window). Submit * Required field EMRC Report - Broadband Blackspot Audit Report - April

34 ATTACHMENT 3 DISTRIBUTION & PROMOTION STRATEGY PUBLICATION Bassendean Briefings Belmont Bulletin Belmont Talk Bayswater Bulletin Bayswater Bulletin Shire Focus in Hills Gazette City of Swan Newsletter Malaga Website Corporate Communications Team INDUSTRY & BUSINESS GROUP Malaga & Districts Association Swan Chamber of Commerce Swan CCI - E newsletter Swan CCI - News & Views Gidgegram Gidgegannup.info Ellenbrook Windows Kalamunda & Districts Chamber of Commerce and Industry Small Centre Belmont / Belmont Enterprise Centre Small Centre East Metro Belmont Advisory Group Mundaring Advisory Group Eastern Hills Association Mundaring Community Financial Services Ltd NEMCC North East Metropolitan Chamber of Commerce Swan Valley Progress Ass CoSBA Combined Small Alliance (WA) LIBRARIES Bassendean Memorial Library Bayswater Public Library Gerry Leeuwangh (Morley) Public Library Residents Residents es es Residents Residents Residents es es es AREAS COVERED es Gidgegannup Agricultural Society Belmont Swan, Mundaring, Kalamunda, Bayswater and Bassendean Local Authority regions. Mundaring Maylands Public Library Ruth Faulkner Public Library High Wycombe Library Forrestfield Library Kalamunda Library Lesmurdie Library Katharine Susannah Pritchard Library Albert Facey Library (Mundaring Library) EMRC Report - Broadband Blackspot Audit Report - April

35 Altone Park Public Library Ballajura Public Library Bullsbrook Community Library Ellenbrook Community Library Guildford Public Library Midland Public Library VISITOR CENTRES Mundaring Visitor Centre Swan Valley & Eastern Region Visitor Centre Mundaring Tourism Association NEWSPAPERS Advocate, The Eastern Suburbs Reporter Echo, The Hills Gazette Swan Valley, Ellenbrook, Bindoon, Gingin, Lancelin, Ledge Point, Bullsbrook, Chittering Valley, Muchea, Seabird, Guilderton and Woodridge Ashfield, Balga, Ballajura, Bassendean, Bayswater, Bedford, Beechboro, Dianella, Eden Hill, Embleton, Kiara, Lockridge, Malaga, Mirrabooka, Morley, Nollamara, Noranda, Westminster, Yokine (north). City of Swan, Shire of Mundaring and Shire of Kalamunda. Shires of Kalamunda, Mundaring, Swan and parts of the Shires of Northam, Toodyay and York. Midland Kalamunda Reporter Southern Gazette Guardian Express Swan/ Mundaring/ Kalamunda Magazine Other Intranet News article EMRC Corporate Newsletter EMRC Website Bellevue, Bickley, Bullsbrook, Ellenbrook, Forrestfield, Gooseberry Hill, Guildford, Hazelmere, Helena Valley, Henley Brook, Herne Hill, High Wycombe, Jane Brook, Kalamunda, Koongamia, Lesmurdie, Maida Vale, Middle Swan, Midland, Midvale, South Guildford, Ascot, Belmont, Burswood, Carlisle, Cloverdale, Como, East Victoria Park, Karawara, Kensington, Kewdale, Lathlain, Manning, Redcliffe, Rivervale, Salter Point, St James, South Perth, Victoria Park and Waterford. Coolbinia, East Perth, Inglewood, Leederville, Maylands, Menora, Mt Hawthorn, Mt Lawley, Highgate, North Perth, Northbridge, Perth (not CBD), Yokine south. Shires of Mundaring, Swan, And Morley EMRC Report - Broadband Blackspot Audit Report - April

36 ATTACHMENT 4 MEDIA RELEASE: 24 JANUARY 2008 MEDIA RELEASE 24 January 2008 BROADBAND BLACKSPOT AUDIT IN PERTH S EASTERN REGION During February 2008 businesses and residents of Perth s Eastern Region will be invited to participate in a survey which will assist in the identification of remaining Broadband Blackspots. The absence of high speed broadband is holding back growth of existing businesses and is a problem in attracting new business to Perth s Eastern Region. The survey will be coordinated by the Eastern Metropolitan Regional Council (EMRC) on behalf of its member Councils - Town of Bassendean, City of Bayswater, City of Belmont, Shire of Kalamunda, Shire of Mundaring and the City of Swan. es and residents will be invited to complete a simple survey to register their home or business as a Broadband Blackspot. This survey will be available online at or in hard copy through Council offices and libraries. It is intended that the information collected will assist the EMRC and Councils to identify serviceable Broadband Blackspot areas and facilitate required infrastructure upgrades by service providers, where possible. For more information contact Georgia Armstrong, Regional Development Coordinator, at EMRC on Tel: or georgia.armstrong@emrc.org.au. -Ends- Media Contacts: Georgia Armstrong, Regional Development Coordinator Direct: (08) , georgia.armstrong@emrc.org.au EMRC Report - Broadband Blackspot Audit Report - April

37 ATTACHMENT 5 MEDIA RELEASE: 29 FEBRUARY 2008 MEDIA RELEASE 29 February 2008 EXTENSION OF BROADBAND BLACKSPOT AUDIT IN PERTH S EASTERN REGION FOR THE MONTH OF MARCH Responses to the Broadband Blackspot Survey of residences and businesses in Perth s Eastern Region received by the Eastern Metropolitan Regional Council (EMRC) during February point to several Broadband Blackspot clusters. To strengthen our case in facilitating the required infrastructure upgrades by service providers EMRC is extending the deadline for submission of surveys to the 31st of March advised Mr Watters, EMRC Chief Executive Officer. The Broadband Blackspot survey is being coordinated by the EMRC on behalf of its member Councils - Town of Bassendean, City of Bayswater, City of Belmont, Shire of Kalamunda, Shire of Mundaring and the City of Swan. The Broadband Blackspot survey is being undertaken in response to feedback the EMRC has received that the absence of high speed broadband is holding back growth of existing businesses and is a problem in attracting new business to Perth s Eastern Region. The EMRC is particularly keen to hear from businesses as well as residents of Perth s Eastern Region who are currently unable to access broadband services. The simple one page survey is available online at or in hard copy through Council offices and libraries. For more information contact Georgia Armstrong, Regional Development Coordinator, at EMRC on Tel: or georgia.armstrong@emrc.org.au. -Ends- Media Contacts: Georgia Armstrong, Regional Development Coordinator Direct: (08) , georgia.armstrong@emrc.org.au EMRC Report - Broadband Blackspot Audit Report - April

38 ATTACHMENT 6 MEDIA RELEASE: 19 MARCH 2008 MEDIA RELEASE 19 March 2008 BROADBAND BLACKSPOT SURVEY ENDS 31 ST MARCH With only two weeks remaining, businesses and residents of Perth s Eastern Region are urged to register in the Eastern Metropolitan Regional Council (EMRC) and member Council Broadband Blackspot Register. Since the survey s commencement on 1 February 2008, EMRC is positive that the incoming responses will assist in the identification of several broadband Blackspots in Perth s Eastern Region. The survey feedback received to date supports speculation from member Councils that access to suitable Broadband remains an ongoing issue for both business and residents in pockets of Perth s Eastern Region and reinforces the need for such a project. In coming months, the completed survey data will enable EMRC to locate Broadband Blackspot areas, in order to successfully facilitate required infrastructure upgrades by service providers. The simple one-page survey is available online at or in hard copy through Council offices and libraries. For more information contact Georgia Armstrong, Regional Development Coordinator, at EMRC on Tel: or georgia.armstrong@emrc.org.au. -Ends- Media Contacts: Georgia Armstrong, Regional Development Coordinator Direct: (08) , georgia.armstrong@emrc.org.au EMRC Report - Broadband Blackspot Audit Report - April

39 ATTACHMENT 7 MEDIA COVERAGE SAMPLES EMRC Report - Broadband Blackspot Audit Report - April

40 EMRC Report - Broadband Blackspot Audit Report - April

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