2 Simple out-of-the-box phone system for small business/home office Turn-key phone system with unlimited calling to Canada and U.S. Perfect for businesses requiring up to 3 voice lines Easy to use yet a powerful business-tested solution Simple, customer self installation Save up to 50% on the monthly phone bill!
3 How does it work? Base Station Customer s Wired High Speed Internet Internet (Requires 384k) Cordless Handset(s)
4 Ideal Customers Desire a simple, turn-key phone solution Small businesses who have a need for one to three lines Single location or multi-location businesses that do not require their locations to directly interconnect Home offices, restaurants, salons, family businesses Perfect for IBOs
5 Features More than 20 Business-Class Features Multiple lines (up to 3) Voic box for each line Advanced call forward Call transfer Music on hold Caller ID, call waiting and much more!
6 DigitalTalk Equipment Expandable Panasonic Phone System Hands-free full duplex speaker phone on base and handset One button-call transfer High Definition (HD) Voice Supports up to six handsets Many other easy to use features
7 What s Needed for DigitalTalk Express High Speed wired Internet connection (minimum upload and download speed of 384 Kbps) Canada billing address Credit card for billing of equipment and shipping costs
8 Digital Talk Express Plan Choices DigitalTalk Express is available with 1, 2 or 3 lines and up to 6 cordless handsets Included Equipment 1 Phone Line 2 Phone Line 3 Phone Line Base Station + 1 Cordless Handset Base Station + 1 Cordless Handset Base Station + 2 Cordless Handsets Monthly Fee $29.99 $59.99 $89.99 Equipment Fee $99.99 $99.99 $99.99 Activation Fee Waived Waived Waived Unlimited calling to Canada and the U.S. on each line Additional cordless handsets $ or 3 year agreement Limited Time Promotion: Equipment fee waived on 3-year term
9 Additional Services Add a Traditional Phone Line * Many fax machines, point of sale terminals, security systems, etc. require a traditional phone line ACN recommends using a standard telephone line, which is available through ACN in most areas Calls charged at $0.04/minute $32.49/month (plus applicable fees/taxes) on 3 year term Add a Toll-Free Number $4.99/month Inbound usage $0.03/minute * If available in the customer s area
10 Add High Speed Internet ACN Business High Speed Internet available across Ontario and Quebec 10 and 16 Mbps speeds available Starting at $52.50 (includes modem equipment and installation) on 3 year term * If available in the customer s area
11 What is the Right Fit for Your Customer?
12 Questions For Your Customers 1. How many unique voice telephone numbers do they need? What do they use these telephone numbers for? How many numbers do they publish? 2. How many simultaneous calls do you need to have? 3. Do they have a dedicated land line for a fax machine, point of sale device or security system? 4. Do they have a toll free number?
13 DigitalTalk Express vs. Traditional Phone Lines KEY CONCEPTS 1.Telephone Numbers 2.Simultaneous Calls KEY REMINDER: As each phone line supports simultaneous calls, the business may need fewer phone lines through DigitalTalk Express!
14 DigitalTalk Express Call Scenarios NOTE: The following are examples of digital voice scenarios
15 1 Line Scenarios 1 Active inbound call + 1 outbound call Active inbound calls + 3 rd inbound attempt Voic
16 1 Line Scenarios 1 Active inbound + 1 Active outbound call + 3 rd outbound attempt Busy
17 2 Line Scenarios 1 Active inbound + 2 Active outbound calls + 4 th outbound attempt Voic
18 Plan Line Information Maximum simultaneous calls: (2 for 1 line plans and 3 for 2 and 3 line plans) apply to all calls All inbound calls appear on all devices. If the device is being used, the call will appear on the LCD display and will sound a short beep Originating calls by default, are identified by the telephone number associated by line 1. Other telephone numbers can be selected prior to initiating the call
19 Customer s Current Phone Setup for Traditional Landline 4 Phone Lines main published # rollover line rollover line used as fax line Suggested DigitalTalk Express Plans for the Customer DigitalTalk Express 2 Line Plan + Add On Dedicated Phone Line (Landline) main published # nd phone line fax line As each phone line supports simultaneous calls, the business may need fewer phone lines through DigitalTalk Express!
20 Ordering and Next Steps
21 How to Order Your ACN Direct Online Store
22 How to Order DigitalTalk Home Page
23 How to Order Choose Your Plan
24 How to Order Provide Service Information
25 Installation Date Selection
26 How to Order Customer Enters Business Information
27 How to Order Customer Enters Business Information
28 How to Order Terms and Conditions
29 How to Order Confirmation Page
30 Installation Timeline for DTE Orders Transfer Orders 13 days New Phone Orders 4 days Customer Tip: Due dates will be communicated via to the customer. They should pay close attention to requested Action Steps!
31 Important If Transferring Number Do not disconnect current services at this point 2 reasons you may need to contact your current provider: 1. Ask current provider to remove any hold/freezes on the line(s) 2. Ask current provider to separate phone and Internet services
32 Important Ordering Reminders When your customer is placing an order remind them of the following: They can authorize employees They will be asked to enter your Business ID They will be asked to enter your address They will be asked to enter their business number or date of birth The monthly recurring charges will be charged to credit card on file
33 Equipment Arrives How do I install? Follow the steps outlined in the Quick Start Guide for easy installation Included in product shipment Available in Support section of DigitalTalk Express pages Included in shipment: Quick Installation Guide
34 Installation LAN Port Step 1 Setting Up the Base Unit 1.Plug the handset cord into the handset and into the side of the base unit. 2.Plug the AC Adapter into the outlet. 3.Plug the AC Adapter into the back of the base firmly. 4.Connect your Ethernet cable to the LAN port. 5.Connect the other end of the Ethernet cable into an empty port in your Internet router.
35 Installation Step 1 Setting Up the Base Unit (con t.) Startup process begins Solid green status light signals system is configured Process may take 5 minutes do not unplug, disconnect or change any settings
36 Installation Step 2- Setting Up the Handset 1. Take off the handset cover and install the 2 AAA batteries. 2. Replace the handset cover. 3. Plug the adapter into an outlet. 4. Connect the AC Adapter to the handset charger. Please note: Make sure to repeat this process for any additional handsets.
37 Installation Step 3 Registering your Handset to the Base 1.From the handset press Menu using the center of the joystick. 2.Then press #130 on the keypad of the handset. 3.On the base unit, press and hold the ALL button for 4 seconds. The status indicator will then turn red. 4.When the handset starts ringing, press the ALL button on the base unit to stop. 5.Press OK on the handset and hold until a long beep sounds. Please follow these steps for EACH handset
38 Features VOICE MAIL Voic box for each line FYI Your temporary password is set to 1234# Set up on Base Unit or Cordless Handset INSTRUCTIONAL VIDEOS in the Support Section of Your ACN Direct Online Store
39 Features CALL FORWARD Call Forward Not Reachable (Very Important!) Call Forward Always Call Forward No Answer CALL TRANSFER Transfer Internally or Externally MUSIC on HOLD Music and Announcements to callers who are placed on hold Simple Installation and Set Up DigitalTalk Express Advanced Features section of FAQs
40 Managing Your Account Myacncanada. ca. DigitalTalk Express section My Account section
41 Support, FAQs & Guides Included in shipment: Quick Installation Guide Quick Reference Guide Short Tutorial Videos!
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