Chandigarh UT s. e-governance Roadmap. Under National e-governance Plan (NeGP) An Initiative of Chandigarh Administration. PwC

Size: px
Start display at page:

Download "Chandigarh UT s. e-governance Roadmap. Under National e-governance Plan (NeGP) An Initiative of Chandigarh Administration. PwC"

Transcription

1 Chandigarh UT s e-governance Roadmap An Initiative of Chandigarh Administration Under National e-governance Plan (NeGP) PwC 2006

2 2 Acknowledgements PricewaterhouseCoopers Pvt. Ltd would like to thank the Chandigarh Administration for the opportunity given to undertake this challenging assignment. PwC would like to thank the nodal officers of various departments for the time & efforts spent on this exercise & for holding discussions, sometimes even at short notices, in spite of their hectic schedules. They played a vital role in collection of information required for developing the e-governance Roadmap for Chandigarh Union Territory. Finally, PwC is grateful to Mr. R.S. Sandhu, Finance Secretary; Mr. Manjit Singh Brar, Director IT and Mr. Vivek Atray, Former Director IT for their guidance & inputs and all the staff of the Department of Information Technology for coordination & logistical support provided in undertaking this assignment.

3 3 Table of Contents S. No. Title Page No. 1 Preface 4 2 List of Abbreviations 5 3 Introduction 6 4 Chandigarh An Overview 10 5 e-governance in Chandigarh 17 6 Institutional Framework for Implementation of Roadmap 32 7 Measures 43 8 Next Steps 45 9 Annexure I Framework for Prioritization of Services Annexure II Output of Service Value Analysis Annexure III National e-governance Plan (NeGP) Annexure IV Department Questionnaire used for the Study Annexure V Participating Departments Annexure VI Department Reports 82

4 4 Preface Today, the Internet and technology are fundamentally changing the way government operates. But it s not just about giving the residents and businesses the ability to interact with government over the Internet. Rather, it s changing the way the government delivers services to the residents and businesses. The government at all levels and in all global regions are embracing e-government and they are adopting proven best practices and technologies for improving customer service and business performance. Government of India (GoI) has approved the National e-governance Plan (NeGP) that seeks to lay the foundation for the long term growth of e-governance in the country. NeGP is aimed at improving the quality, accessibility and effectiveness of government services to citizens and businesses with the help of information and communication technology. NeGP is structured on the philosophy of a centralized initiative with decentralized implementation. GoI plays a co-ordination role at the centre with the respective state governments / UT administrations managing the implementation of the planned e-governance initiatives. Considering the nature and scale of e-governance initiatives planned under NeGP, the role of the State Government / UT Administration in managing these initiatives is seen as critical. It is also well recognized that for State/UT to play its role effectively, significant capacities need to be built/upgraded. Thus, for the success of NeGP, it is necessary to build a strategic roadmap and enhance the capacities in the State/UT and its nodal agency to enable issues to be dealt with in a competent manner, with a holistic perspective & with speed. In this context, pwc have been engaged by the Chandigarh Administration to prepare strategic e-government and Capacity Building roadmaps for the UT. While the preparation of the e-government Road Map (EGRM)is aimed at detailing the strategic priorities of the UT and ensuring that they are in alignment with NeGP, the Capacity Building Road Map(CBRM) addresses the issue of Capacities required by the Government (from a resourcing perspective) to implement the EGRM. This report articulates the e-governance Roadmap (EGRM) for Chandigarh U.T. in alignment with the objectives and guidelines of NeGP.

5 5 List of Abbreviations ACA BOOT BPR CIO DeMT DoIT / DIT DR GoI IAS ICT IT ITES LAN MMP NeGP NIC PeMT PIO PIU PSU PwC RDBMS RFP SDC SeMT SPIC SWAN UT Additional Central Assistance Build, Own, Operate, Transfer Business Process Reengineering Chief Information Officer Department e-governance Mission Team Department of Information Technology Disaster Recovery Government of India Indian Administrative Service Information and Communication Technology Information Technology IT Enabled Services Local Area network Mission Mode Project National e-governance Plan National Informatics Centre Project e-governance Mission team Public Information Officer Project Implementation Unit Public Sector Undertaking PricewaterhouseCoopers Pvt. Ltd. Relational Data Base Management System Request For Proposal State Data Centre State e-governance Mission Team Society for Promotion of IT in Chandigarh State Wide Area Network Union Territory

6 6 1 Introduction Objective of the Study While, the primary objective of the roadmap is to align the UT Administration plan for e-governance in line with the national strategy, there are multiple objectives for preparation of the roadmap including: Articulate the e-governance vision for the Chandigarh UT Understand the UT s priorities and develop a strategic approach for achieving the e-governance vision of the UT Bring citizen focus in the e-governance Define the immediate action points based upon the UT s priorities Scope of Work The scope of work for the assignment has been structured across three key areas relating to: 1. Design of e-governance roadmap for the Chandigarh UT that includes: Preparing a blueprint for the UT that documents the overall strategy and action plan for development of e-governance in Chandigarh Identify high pay-off e-governance initiatives that are aligned with NeGP Plan for implementing the recommended e-governance initiatives 2. Design of capacity building roadmap for Chandigarh that includes: Administrative structure for implementing the e-governance plan Assessment of the capacity gaps for implementing the e-governance initiatives Sourcing plan for bridging the capacity gaps 3. Detailed Project Report with details of funding requirements for implementation of the capacity building plan: Budget estimate for implementation of the sourcing strategy and bridging the capacity gaps This report dwells on the first part of the scope of work i.e. the e-governance roadmap.

7 7 Approach to the Study The approach followed for developing the e-governance roadmap report is as follows: Comprehensive understanding of the UT developed by reading the UT development report and secondary research reports Undertaking of a strategic workshop involving the key officials of the UT representing various departments. The objective of the workshop was to: Make the department officials aware of the importance of the present exercise Get the acceptance of the department officials on the approach and time lines for the exercise Detailed interactions with the key officials in the prioritised departments for: Understanding the vision and objectives of the department Key services provided by the department to citizens, businesses or other government departments e-readiness assessment of the departments covering current and planned e-governance initiatives, detailed IT infrastructure assessment of the department Assessment of the current capacity within the department Analysis for identifying key e-governance initiatives Drafting of the hypothesis for UT-level e-governance roadmap Preparing the e-governance blueprint for the UT Finalize the strategy and action plan for the UT; and Articulating the recommendations and finalization of the roadmap Key Design Considerations The e-governance roadmap consisting of the vision and strategy for the UT have emerged out of a number of given considerations. The key considerations and its implications are discussed below: 1. Developmental priorities of the UT The UT Administration has identified Information Technology (IT) and Tourism as the core sectors as part of ensuring comprehensive and sustainable development of the city. 2. Alignment with NeGP

8 8 NeGP 1 is designed at a national level with a focus on the citizen, service delivery and on undertaking projects on a mission mode. Alignment of UT s plan with that of national level plan is an important consideration. 3. Right To Information Act This is a recent legislation passed by Government of India aimed at increasing the accountability of the government officials. The citizen can now demand the requisite information and if denied, can escalate to higher authorities or demand an explanation. This legislation would drive streamlining of processes in all the citizen facing departments. The application of information technology in automation of the processes would greatly facilitate compliance to the legislation. Limitations of the Study Indicated below are some of the key limitations of the study and approach to the assignment that may have implications on the recommendations contained in the e-governance roadmap report: The study is limited to 17 departments within the UT. It is assumed that this is a sufficient and representative sample for the roadmap formulation exercise. In line with the terms of reference, the report is based on the inputs provided by the departments during the interactions with PwC consultants. No separate field visits/detailed study has been undertaken to validate the inputs provided by the UT administration departments The report is expected to set the agenda for e-governance in the UT. Thus, the extent of detailing captured in this report needs to be evaluated against a ten week time frame provided to PwC for the study. It is expected that departmental plans would be prepared separately in detail based upon the direction and strategies contained in this document While, the roadmap bases its strategy taking into account all common e- Governance initiatives in the UT and those in the 17 prioritized departments, there are bound to be independent and isolated initiatives that do not form part of the study and thus do not reflect in the roadmap. However, this should not restrict them to pursue other initiatives, as long as they are in conformance with the overall UT e-governance roadmap. Structure of the Report This report comprises the following chapters: Chapter I introduces the subject, highlights its need in the present context and details the approach followed for preparation of the report; 1 An Overview of the National e-governance Plan is provided in the Annexure 4

9 9 Chapter II provides an overview of Chandigarh and presents some statistics about the city; Chapter III describes in detail the e-governance vision of the city, the strategy for UT to achieve the vision and the various components of the strategy; Chapter IV presents the institutional framework for UT for implementation of the e-governance roadmap; Chapter V details the measures to check if the progress made on the roadmap is as per the conceived plan, and lists quantitative measures to check the progress; Chapter VI talks about the steps needed to be taken by the administration to implement the roadmap, in the immediate time frame; Annexure I details the framework used for prioritization of the services; Annexure II details the output of the service value analysis; Annexure III presents a snapshot on the National e-governance Plan; Annexure IV lists the department questionnaire used for performing this study; Annexure V lists the participating departments; and Annexure VI contains brief reports on the participating departments.

10 10 2 Chandigarh An Overview Chandigarh is India's youngest city, planned by the famous French architect Le Corbusier. It is Capital of the States of Punjab and Haryana but does not belong to either of them. Instead, it is a Union Territory. It means that the City is under the direct administration of the Government of India and not constituted as a state with its own legislative assembly. Chandigarh is known for: Planning and Architecture Quality of Life High Educational Level Pollution-free Environment Low Crime Rate Aware & Active Citizens

11 11 Population: In terms of population, the figures of the 2001 Census, it is clear that Chandigarh is overwhelmingly urban. Population Density: The urban area of Chandigarh is about four times more densely settled than its rural area Total Area of Chandigarh: Chandigarh's urban area is much larger than its rural area Male/Female Population Ratio and Sex Ratio: Men outnumber women in Chandigarh. One reason for this is that many men who are employed in the city find it more affordable or convenient to leave their wives and children in their native village or towns. Population Growth between 1991 and 2001 and Growth Rate: Chandigarh has grown very rapidly over the past 10 years. Total Literacy: Nearly 82 per cent of Chandigarh's population is literate. This is much higher than the national figure of 65 per cent. (All figures as per 2001 census) History India attained Independence in 1947; but in the process the territory of British India was partitioned to form India and Pakistan. The large and prosperous Province of Punjab was divided and Lahore, its capital, fell within the borders of Pakistan, leaving Indian Punjab without a capital. The loss of Lahore, a city much loved by its inhabitants, was keenly felt by those who had been compelled to migrate to India. In March, 1948, the Government of Punjab in consultation with the Government of India approved a sq. km tract of land at the foot of the Shivalik Hills in Ropar district as the site of the new capital. An existing village gave its name (Chandi - Goddess of Power + garh - fortress) to the new city. The decision to build a new city seemed like an extravagant decision to some at the time, but there were practical justifications. After partition, the population of all the existing towns in East Punjab had more than doubled on account of the migration of displaced persons from Pakistan. As a government publication pointed out: "Most of these towns, even before partition, lacked essential amenities such as adequate drainage and water supply and none of them had schools or hospitals which could meet the normal needs of the population according to modern standards for such services."

12 12 The new city was needed not only to serve as a capital but also to resettle thousands of refugees who had been uprooted from West Punjab. India's first Prime Minister, Jawaharlal Nehru enthusiastically supported the project and look sustained interest in its execution. When he visited the project on April 2, 1952, he declared: "Let this be a new town symbolic of the freedom of India, unfettered by the traditions of the past, an expression of the nation's faith in the future...the new capital of Punjab will be christened as Chandigarh-a name symbolic of the valiant spirit of the Punjabis. Chandigarh is rightly associated with the name of Goddess Chandi -- Shakti, or power." The Site After an extensive aerial survey, then the Capital Project Administrator, P.N. Thapar and Chief Engineer, P.L. Verma selected the site -- a sub-mountainous area of the then Ambala district about 240 km north of New Delhi, the capital of the republic. The area was a flat, gently sloping plain of agricultural land dotted with groves of mango trees which marked the sites of 24 villages or hamlets -- one of which was named Chandigarh on account of its temple dedicated to the goddess. The general ground level of the site ranges from 305 to 366 meters with a 1 per cent grade giving adequate drainage. To the northeast are the foothills of the Himalayas -- the Shivalik Range -- rising abruptly to about 1524 meters and a dramatic natural backdrop. One seasonal stream, the Patiali ki Rao, lies on the western side of the city and another, the Sukhna Choe, on the eastern side. A third, smaller seasonal stream flows through the very center of Chandigarh. The area along this streambed has been turned into a series of public gardens called the Leisure Valley. Chandigarh at a Glance Figures at a glance Number of districts 1 Total Rural Urban 2 Area in sq. kms Total Population Persons Males Females

13 13 4 Decadal Population Growth Absolute Percentage Population Density (persons per sq. km) 6 Sex Ratio (no. of females per 1000 males) 7 Population of 0-6 yrs* Absolute % of Total Population 8 Literacy Absolute Literacy Rate * 6 yrs means completed 6 years as on Urban Slum Population Persons Males Females Persons Males Females Persons Males Females Persons Males Females Total Rural Urban Persons

14 14 Males Females Sex Ratio of Urban Slum Population Slum Population of 0-6 yrs Absolute % of Total Population 12 Slum Literacy Absolute Literacy Rate Persons Males Females Persons Males Females Persons Males Females Persons Males Females Administrative Set-up Gen. (Retd.) S.F Rodrigues, PVSM, VSM, is the Governor of Chandigarh. He comes in place of Former Chief Justice of the Kerala High Court, Om Parkash Verma (66). The various departments of the administration are listed below: 1. Municipal Corporation 2. Estate Office 3. Information Technology

15 Agriculture 6. Fisheries 7. Urban Planning 8. Animal Husbandry 9. Weights & Measures 10. District Administration 11. Economic & Statistics 12. Employment Exchange 13. Education 14. Engineering 15. Environment 16. Estate Office 17. Excise & Taxation 18. Finance 19. Fisheries 20. Food & Supply 21. Forests & Wildlife 22. Health 23. Home 24. Housing 25. Industries 26. Printing & Stationary 27. Rural Development 28. Sports & Youth 29. Social Welfare 30. Tourism 31. Transport 32. Vigilance The contacts numbers of the head of departments are available on the website:

16 16 Information and Communication Technology (ICT) Website: Chandigarh Administration has laid down an action plan for the next five years in order to enable all sections of society to benefit from the application of information technology. I.T. for Society is the main component of the I.T. Vision 2010, which has been announced by the Administration. Chandigarh is the first planned city in the country and still maintains its status as one of the best managed cities in the country. The excellent social infrastructure, large green spaces, and its compact size, make Chandigarh an ideal work destination. The quality of life in the City Beautiful is comparable to the best cities across the world. The Jan Sampark Project which is an e- Governance project involving the settingup of more than fifty information kiosks in the city, is the main project being undertaken by the Administration for the common man. The Headquarters of the Department of Information Technology are at the following address: Department of Information Technology 5th Floor, Additional Deluxe Building, Sector 9-D, Chandigarh (India) Tel: Fax:

17 17 3 knowledgecitybycreatingatechnology-enabledcommunity,andembrace innovationineveryaspectofgovernmentservicetoensureanytime anywhereservices. Toserveallresidents,businesses,localgovernmentsandemployeesofthis Chadigarh s e-governance vision is as follows: e-governance in Chandigarh The vision statement clearly articulates the key themes of the city s future e- Governance direction, which are: Be people-centred by focusing on adding value to the customers Focus on development of the society by leveraging information Promote creation and sharing of information and knowledge through various channels The e-governance roadmap of the U.T. has been driven by the need to achieve the above mentioned overall vision of the U.T. As part of the roadmap, the U.T. administration identified 17 priority departments for participation in the e- Governance roadmap preparation. This identification was done based upon aspects such as degree of citizen interface, development priority of the state, NeGP focus and the revenue generation potential for the U.T. The key strategic goals that can be derived from the vision statement are: 1. Convenience and Satisfaction: Provide services anytime, anyhow, anywhere 2. Integration and Efficiency: Provide services that are integrated, customercentric and operationally efficient The Strategy The basic strategy of the Chandigarh Administration is to transform governance: e-governance for e-society. The UT administration is setting out a change agenda for the governance by transforming Chandigarh into an e-society though guaranteeing quality services for all, and improving access to those services. The strategy for UT defines the central role of e-government in this agenda. Modern technology can be used to transform the relationship between citizens and administration as it offers ways to:

18 18 Design services around citizen needs; Make services more accessible; Provide better information, at all places; Increase efficiency in service transactions; and Increase people s participation in governance. All this will lead to utmost citizen satisfaction, which is the primary purpose of the e- Governance initative of the UT, as well as the aim of NeGP. Increase people s participation in governance Increase efficiency in service transactions Utmost Citizen Satisfaction Design services around citizen needs Provide better information, at all places Make services more accessible

19 19 Front Office Services The key elements to consider in achieving progress on the front office are: 1. Customers; The customers could be citizens, businesses or other government departments 2. Services identified for delivery through the channels 3. Channels for exchange of information / delivery Each of the elements is discussed in detail below. Customers The customers can be classified into three key segments viz., Residents (e.g. citizens, residents and tourists), Businesses operating in UT and Business Partners (e.g. suppliers and other governmental organizations). The UT Administration customers can be grouped under the following categories based on the type of the relationship they have with government. These categories are: Citizens: The citizens are the residents and tourists of Chandigarh. Residents constitute the largest customer segment and the most frequent users of the majority of services of the UT administration departments and information. Their relationship with government can be summarized as follows: 1. Use the government infrastructure in terms of roads, drainage networks, hospitals, public parks, etc. 2. Access the departmental services such as payment of taxes, registration of transactions, issue of various types of certificates, etc. 3. Report problems and provide suggestions. Businesses: This refers to the public and private sector organizations that access the services and information from the Government departments. Their relationship with UT administration can be summarized as follows: 1. Pre-establishment services such as registration, licenses, etc. 2. Post-establishment services such as payment of taxes, filing of returns, etc Employees: The employees working for the government constitute this segment. They avail services from the government such as payroll, benefits, etc. The key customer requirements that need to be addressed by e-government are:

20 20 1. Simple and accessible windows for various segments of customers through e-government to all Government information and services 2. Minimize the time spent on repeated visits to government offices. 3. Customers should not no longer be required to submit the same information/documents repeatedly 4. Feedback mechanism to be established Customer feedback Departments that interface with the customers need to regularly evaluate their performance in actions such as offering services, policy formulation etc. A feedback mechanism should be established to collect customer opinion on a range of issues including convenience, services provided, and security etc., designed as per the expectations. Based on the variables to be evaluated for feedback, appropriate data sources / channels can be designed and established. Such a mechanism will enhance the citizen participation in the government. This system can be integrated with the grievance redressal system being conceptualized by the UT administration. Services A service is defined as an interaction or a set of interactions that involves exchange of information / documents between the customer and the government as part of compliance to legislation(s). Every government department provides a set of services to its identified customer base. The delivery of such services would develop an image of the government among the customers and so making the delivery of services customer-friendly is the objective of this study. Classification of Services The services can be classified as follows: i) Informational Services; includes those services that solely provide information to customers and does not involve processing of any transactions or documents. For example, advertising the bus routes of public transport. Informational services have relatively simple back-office operations and can be easily be e-government-enabled. ii) Transactional Services; includes those services where customers require specific actions to be taken by the department. For example, issue of a driving license. Transactional services mandate a higher degree of customer interaction and more complex delivery operations than informational services.

21 21 Dimensions for Services i) Breadth of Access ; provides a qualitative review of the breadth of services and information which can be accessed by the customer through a specific delivery channel. ii) Depth of Delivery ; provides a qualitative review of the depth of process that is simplified / automated for service delivery through a delivery channel. Breadth of Access The services provided by the participating departments are analyzed using the PwC framework Service Value Analysis. The methodology is explained in detail in the Annexure I and the services are prioritized and grouped into four waves as summarized below: Table 1: Wave Number of Services The detailed list of services under each of the groups is presented in the Annexure II. Depth of Delivery The different kinds of service transactions offered by the government departments are largely categorized into three types as mentioned below: Type I - Transaction without personal interface: Services which can be availed remotely without any personal interface fall under this category. Currently, they typically include services such as payment of taxes, payment of duties, reservations, submission of annual returns etc. Type II Transactions requiring personal interface / verification of original documents: Services that require physical presence of the customer or his representative before the government official or copies of original documents are required for validation of the photo copies submitted etc. fall under this category. Such kinds of requirements are primarily driven by the rules of the legislations. For example: Registration of properties, Issue of international driving license, Issue of marriage certificate etc. With the application of technology some of the Type II services can be moved to Type I services. Verification of original documents can be done away with in most of the cases, if the databases of the respective departments / organizations are available to the officials of other departments for online verification. Similarly some

22 22 of the legislations can be reviewed from the perspective of technology application so that some more Type II services can be moved to Type I category. For example: Though an Encumberance Certificate can be availed online by the customer, it is considered invalid unless it is stamped and signed by the concerned Sub-Registrar Officer as per the rules framed under The Registration Act, Type III Transactions requiring personal interface / field verifications: Services that require field verification fall under this category. Examples include Issue of Passport, Sub-division of survey numbers etc. Every service life-cycle typically has the following six stages. Availing a service by a citizen involves spending energy and resources at each of the stages as briefed below: 1. Information Availability: The information required before availing a service such as the need to avail the service, process to be followed including whom to contact, the forms and supporting documents required, fees to be paid etc. should be available and accessible to the target customers. 2. Availability of Forms: Gathering the forms required for application as part of availing a service and the understanding the instructions for filling the form itself is a task. Citizens visit 1-2 times just for this task. 3. Submission of Application: Submission of the completely filled in application to the respective department authority with the necessary statutory fees if any is the next task. The task ends with collecting the acknowledgement for the submitted application. 4. Service Delivery: After the application is processed with due diligence by the government authorities, the delivery of the service is made which could be issue of a certificate, license, permit, updation of registers for returns etc. Currently, the delivery of certificates / licenses / permits is made directly to the customer. 5. Tracking of Application Status: If the transaction takes more than a day or the process is complex with multiple steps then the facility to track the status of the application at any point of time would add lot of value to the customer. Customer sometimes pays a dedicated visit for the knowledge of the status. Such a facility would also help implement SLAs within the government and improve the accountability. The consideration for Right to Information can be built into such a facility. 6. Filing Complaint: There should be a facility for the customer to file a complaint with the respective authorities and an escalation mechanism for their action.

e Governance ULB Level Reform

e Governance ULB Level Reform ULB Level Reform 1. The Reform e-governance is a form of public administration making use of information and communication technologies (ICT) to enhance the access and delivery of government services to

More information

Guidelines for Capacity Building and Institutional Framework for e-governance under NeGP

Guidelines for Capacity Building and Institutional Framework for e-governance under NeGP Guidelines for Capacity Building and Institutional Framework for e-governance under NeGP Guidelines for Capacity Building and Institutional Framework for e-governance under NeGP Planning Commission & Department

More information

Guidelines. for setting up. Dedicated Project Team. Page 1 of 14

Guidelines. for setting up. Dedicated Project Team. Page 1 of 14 Guidelines for setting up Dedicated Project Team Page 1 of 14 Foreword The National e-governance Plan of Indian Government seeks to lay the foundation and provide the impetus for long-term growth of e-governance

More information

Summary of e-governance Evaluations *

Summary of e-governance Evaluations * Summary of e-governance Evaluations * This section summarizes the evaluation studies of five e-governance projects conducted by CEG-IIMA under a research grant of the Asia Foundation, USA. The projects

More information

Guidelines For Technical and Financial Support For Establishment of State Data Centre (SDC)

Guidelines For Technical and Financial Support For Establishment of State Data Centre (SDC) Guidelines For Technical and Financial Support For Establishment of State Data Centre (SDC) Department of Information Technology, Govt. of India, Electronics Niketan, New Delhi 110 003. 1.0 Preamble 1.1

More information

Public Service ICT Strategy

Public Service ICT Strategy January 2015 Delivering better outcomes and efficiency through innovation and excellence in ICT. Contents FOREWORD.3 1. EXECUTIVE SUMMARY... 4 1.1 Strategic Direction... 5 1.2 Strategic Objectives Overview...

More information

7. End user consultation to understand stakeholders expectation

7. End user consultation to understand stakeholders expectation Terms of Reference for Preparation of DPR for the e district pilot projects for a State (generally two district per State and not more than three districts per State in any case) The emplaned consultant

More information

Learnings - E-District Pilot Implementation. 30th July 2009

Learnings - E-District Pilot Implementation. 30th July 2009 Learnings - E-District Pilot Implementation 30th July 2009 1 Agenda NeGP and E-District Pilot Implementation E-District Introduction Status Pilot Implementation Issues and challenges Pilot Implementation

More information

Challenges and Role of Standards in Building Interoperable e-governance Solutions

Challenges and Role of Standards in Building Interoperable e-governance Solutions 24 Compendium of e-governance Initiatives CHAPTER in India 3 Challenges and Role of Standards in Building Interoperable e-governance Solutions Renu Budhiraja Director e-governance Group, Department of

More information

Office of the Chief Information Officer. Annual Report 2012 13

Office of the Chief Information Officer. Annual Report 2012 13 [Type text] Office of the Chief Information Officer Annual Report 2012 13 This page is intentionally blank Message from the Minister As the Minister Responsible for the Office of the Chief Information

More information

edistrict Mission Mode Project Under the National egovernance Plan Pilot Implementation Guidelines

edistrict Mission Mode Project Under the National egovernance Plan Pilot Implementation Guidelines edistrict Mission Mode Project Under the National egovernance Plan Pilot Implementation Guidelines DEPARTMENT OF INFORMATION TECHNOLOGY GOVERNMENT OF INDIA January 2009 TABLE OF CONTENTS 1. BACKGROUND...

More information

Reducing Costs: Promoting Economic development Enhancing Transparency and Accountability: Improving Service Delivery Improving Public Administration

Reducing Costs: Promoting Economic development Enhancing Transparency and Accountability: Improving Service Delivery Improving Public Administration Rapid and revolutionary changes in technology have created an increasingly information-centric global economy, where knowledge has become a key factor in competitiveness. The challenge for many governments

More information

National e/m Government Strategies A case of India. Dr. Rajiv Sharma Director General Centre for Good Governance

National e/m Government Strategies A case of India. Dr. Rajiv Sharma Director General Centre for Good Governance National e/m Government Strategies A case of India Dr. Rajiv Sharma Director General Centre for Good Governance National e Governance Plan of India Make all Government services accessible to the common

More information

COMMONWEALTH OF MASSACHUSETTS

COMMONWEALTH OF MASSACHUSETTS COMMONWEALTH OF MASSACHUSETTS Implementation Roadmap February 2003 February 2003 Page 165 of 191 February 2003 Page 166 of 191 A. INTRODUCTION The findings and recommendations of the Enterprise IT Strategy

More information

N e G P : M a s t e r e - G o v e r n a n c e T r a i n i n g P l a n

N e G P : M a s t e r e - G o v e r n a n c e T r a i n i n g P l a n N e G P : M a s t e r e - G o v e r n a n c e T r a i n i n g P l a n 1 Table of contents 1. Introduction... 3 1.1 Purpose... 3 1.2 Background... 3 1.3 Need for training... 4 1.4 Training objectives...

More information

e-governance Approach in India The National e-governance Plan NeGP

e-governance Approach in India The National e-governance Plan NeGP 8 Compendium of e-governance Initiatives CHAPTER in India 2 e-governance Approach in India The National e-governance Plan NeGP Piyush Gupta General Manager (CB and KM), NISG piyush.gupta@nisg.org A. Sridevi

More information

A Final Report for City of Chandler Strategic IT Plan Executive Summary

A Final Report for City of Chandler Strategic IT Plan Executive Summary A Final Report for City of Chandler 6 January 2004 Table of Contents 1. Executive Summary... 1 1.1 Background... 2 1.2 Chandler Business and IT Context... 3 1.3 Chandler s IT Strategic Direction... 5 1.4

More information

GOVERNMENT OF MEGHALAYA. Information Technology Department. Citizen Charter. 1. The Information Technology Department, Government of Meghalaya

GOVERNMENT OF MEGHALAYA. Information Technology Department. Citizen Charter. 1. The Information Technology Department, Government of Meghalaya GOVERNMENT OF MEGHALAYA Information Technology Department Citizen Charter 1. The Information Technology Department, Government of Meghalaya (a) Profile The Government of Meghalaya (GoM) created the Information

More information

1 YORK REGION INFORMATION TECHNOLOGY STRATEGY (YRITS) 2006 UPDATE

1 YORK REGION INFORMATION TECHNOLOGY STRATEGY (YRITS) 2006 UPDATE Report No. 1 of the e-government Sub-Committee 1 YORK REGION INFORMATION TECHNOLOGY STRATEGY (YRITS) 2006 UPDATE The e-government Sub-Committee recommends the adoption of the recommendation contained in

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

5 FAM 670 INFORMATION TECHNOLOGY (IT) PERFORMANCE MEASURES FOR PROJECT MANAGEMENT

5 FAM 670 INFORMATION TECHNOLOGY (IT) PERFORMANCE MEASURES FOR PROJECT MANAGEMENT 5 FAM 670 INFORMATION TECHNOLOGY (IT) PERFORMANCE MEASURES FOR PROJECT MANAGEMENT (CT:IM-92; 08-01-2007) (Office of Origin: IRM/BPC/PRG) 5 FAM 671 WHAT ARE IT PERFORMANCE MEASURES AND WHY ARE THEY REQUIRED?

More information

Connect Renfrewshire

Connect Renfrewshire How the council will use its information and technology assets to achieve successful change Contents Strategy Context 2 Digital Delivery and Citizen Engagement 4 Operational Excellence and Transformation

More information

Guidelines for Independent Third Party Audit and Performance Monitoring Of SWAN. Draft for discussion

Guidelines for Independent Third Party Audit and Performance Monitoring Of SWAN. Draft for discussion Guidelines for Independent Third Party Audit and Performance Monitoring Of SWAN Draft for discussion April 2007 Department of Information Technology (DIT) Government of India, New Delhi 1. Introduction

More information

ICT for Social Development: Some Experiences and Observations 1

ICT for Social Development: Some Experiences and Observations 1 ICT for Social Development: Some Experiences and Observations 1 Prof. T.P. Rama Rao Center for Electronic Governance, Indian Institute of Management, Ahmedabad Abstract It is widely acknowledged that Information

More information

State Knowledge Center for Meghalaya. Concept Note. All men by nature desire knowledge : Aristotle (384-322 BCE)

State Knowledge Center for Meghalaya. Concept Note. All men by nature desire knowledge : Aristotle (384-322 BCE) Concept Note All men by nature desire knowledge : Aristotle (384-322 BCE) The essence of knowledge is, having it, to apply it; not having it, to confess your ignorance : Confucius (551 479 BCE) Concept

More information

U.S. Department of the Treasury. Treasury IT Performance Measures Guide

U.S. Department of the Treasury. Treasury IT Performance Measures Guide U.S. Department of the Treasury Treasury IT Performance Measures Guide Office of the Chief Information Officer (OCIO) Enterprise Architecture Program June 2007 Revision History June 13, 2007 (Version 1.1)

More information

1 YORK REGION INFORMATION TECHNOLOGY STRATEGY (YRITS)

1 YORK REGION INFORMATION TECHNOLOGY STRATEGY (YRITS) Report No.3 of the e-government Sub-Committee 1 YORK REGION INFORMATION TECHNOLOGY STRATEGY (YRITS) The e-government Sub-Committee recommends the following: 1. The presentation made by Louis Shallal, Director

More information

Tentative Action Plan

Tentative Action Plan Republic of Serbia Ministry of Science and Environmental Protection Serbia and Montenegro Tentative Action Plan Draft 1 Belgrade, September 2005 Tentative Action Plan - Draft 1 Section 1 and 2 Information

More information

GAO ELECTRONIC GOVERNMENT ACT. Agencies Have Implemented Most Provisions, but Key Areas of Attention Remain

GAO ELECTRONIC GOVERNMENT ACT. Agencies Have Implemented Most Provisions, but Key Areas of Attention Remain GAO United States Government Accountability Office Report to the Committee on Homeland Security and Governmental Affairs, U.S. Senate September 2012 ELECTRONIC GOVERNMENT ACT Agencies Have Implemented

More information

F.No-01/02/2015-Cy.I Government of India Ministry of Finance Department of Economic Affairs Currency & Coinage Division OFFICE MEMORANDUM

F.No-01/02/2015-Cy.I Government of India Ministry of Finance Department of Economic Affairs Currency & Coinage Division OFFICE MEMORANDUM F.No-01/02/2015-Cy.I Government of India Ministry of Finance Department of Economic Affairs Currency & Coinage Division OFFICE MEMORANDUM Subject: Promotion of Payments through Cards and Digital Means

More information

Training on. Supported under. Comprehensive Capacity Building Programme (CCBP)

Training on. Supported under. Comprehensive Capacity Building Programme (CCBP) Training on Enabling better performance through Improved Practices, Tools and Technology including Performance Management, Change Management and e- Governance Supported under Comprehensive Capacity Building

More information

BOTSWANA PUBLIC SERVICE CUSTOMER SERVICE STANDARDS

BOTSWANA PUBLIC SERVICE CUSTOMER SERVICE STANDARDS BOTSWANA PUBLIC SERVICE CUSTOMER SERVICE STANDARDS Inquiries Any submissions, comments or inquiries regarding this Framework should be directed to the following: Postal Address: Directorate of Public Service

More information

Intensive As Is status study on IT usage and level of computerization And IT / egovernance Roadmap

Intensive As Is status study on IT usage and level of computerization And IT / egovernance Roadmap Intensive As Is status study on IT usage and level of computerization And IT / egovernance Roadmap Volume: INT - 15 Department Secondary Education February 2007 Department of Information Technology & Electronics

More information

STRATEGIC COMMUNITY PLAN

STRATEGIC COMMUNITY PLAN STRATEGIC COMMUNITY PLAN 2013-2023 CONTENTS Presidents Message 1 Introduction 2 Our Planning Framework 2 How the Plan was Developed 3 Our Shire Profile 4 Our Resource Capabilities 5 Review of Our Plan

More information

2012 Resource Allocation Exercise - Block Vote Project Proposals

2012 Resource Allocation Exercise - Block Vote Project Proposals Item Organisation Title 1 Architectural Services Migration of the Automated Communication, Technical Information and Operations Network from Mainframe to Midrange Platform 9.9 2013-14 1st Quarter 2014-15

More information

Revenue s Data Strategy

Revenue s Data Strategy Revenue s Data Strategy April 2010 1. Introduction. Data /Statistics Strategy for Revenue Commissioners 1.1 This Data/Statistics Strategy ( Data Strategy ) has been developed in accordance with a Government

More information

LUKHANJI MUNICIPALITY PERFORMANCE MANAGEMENT FRAMEWORK

LUKHANJI MUNICIPALITY PERFORMANCE MANAGEMENT FRAMEWORK LUKHANJI MUNICIPALITY PERFORMANCE MANAGEMENT FRAMEWORK INTRODUCTION The Municipal Systems Act, 2000, which requires a municipality to establish a performance management system that is: Commensurate with

More information

Spanish Tax Agency. - Collection of the European Union s own revenues. Spanish Tax Agency

Spanish Tax Agency. - Collection of the European Union s own revenues. Spanish Tax Agency Spanish Tax Agency The Spanish Tax Agency was officially created by article 103 of Act 31/1990 of 27 December on the 1991 National Budget, although it only took real form on 1 January 1992. It is an organization

More information

Industry Consultation Note Cloud Management Office. Industry Consultation Note - Cloud Management Office (CMO)

Industry Consultation Note Cloud Management Office. Industry Consultation Note - Cloud Management Office (CMO) Industry Consultation Note - Cloud Management Office (CMO) MeghRaj Policy Government of India views Information and Communication Technology (ICT) as an opportunity to achieve its vision for sustainable

More information

Block Vote Projects Approved by the OGCIO in 2013-14 (from 1.4.2013 to 31.3.2014)

Block Vote Projects Approved by the OGCIO in 2013-14 (from 1.4.2013 to 31.3.2014) 1 Agriculture, Fisheries and Conservation Replacement of Endangered Species Licensing and Enforcement 7.7 2013-14 1st Quarter 2014-15 3rd Quarter 2 Architectural Services 3 Chief Secretary for Administration's

More information

Health Management Information System HMIS*

Health Management Information System HMIS* 248 Compendium of e-governance Initiatives CHAPTER in 23 India Health Management Information System HMIS* Mona Khandhar Joint Secretary, Department of Health and Family Welfare Government of Gujarat, Gandhinagar,

More information

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices CRM Expert Advisor White Paper 3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices Ten years ago, when CRM was nascent in the market, companies believed the technology alone

More information

Performance Management Through E-Government

Performance Management Through E-Government Performance Management Through E-Government M. Vinayak Rao 1 *, Prakash Rao 1 and Kamlesh Joshi 1 ABSTRACT e-government refers to government s use of information technology to exchange information and

More information

Department of Finance. Strategic Plan 2011-2014. A vibrant and self-reliant economy and prosperous people.

Department of Finance. Strategic Plan 2011-2014. A vibrant and self-reliant economy and prosperous people. Department of Finance Strategic Plan 2011-2014 A vibrant and self-reliant economy and prosperous people. Department of Finance 2009-10 Annual Report 1 Department of Finance P.O. Box 8700, Confederation

More information

Informatics: The future. An organisational summary

Informatics: The future. An organisational summary Informatics: The future An organisational summary DH INFORMATION READER BOX Policy HR/Workforce Management Planning/Performance Clinical Document Purpose Commissioner Development Provider Development Improvement

More information

National Cyber Security Policy -2013

National Cyber Security Policy -2013 National Cyber Security Policy -2013 Preamble 1. Cyberspace 1 is a complex environment consisting of interactions between people, software and services, supported by worldwide distribution of information

More information

Corporate Governance Framework June 2015

Corporate Governance Framework June 2015 Corporate Governance Framework June 2015 This publication has been compiled by Don Clunes of the Office of the Director-General, Department of Energy and Water Supply. State of Queensland, 2015. The Queensland

More information

Agenda 1. Introduction and Background:

Agenda 1. Introduction and Background: National ICT Policy & Licensing Public Consultations NIUE Agenda 1. Introduction and Background: for the Pacific and for Niue 2. What has been completed for Niue? Draft National ICT Policy Draft Report

More information

Towards an E-Governance Grid for India (E-GGI): An Architectural Framework for Citizen Services Delivery

Towards an E-Governance Grid for India (E-GGI): An Architectural Framework for Citizen Services Delivery Towards an E-Governance Grid for India (E-GGI): An Architectural Framework for Citizen Services Delivery C. S. R. Prabhu 1 ABSTRACT The National e-governance Plan (NeGP) proposes citizen service delivery

More information

Health Management Information System (HMIS)*

Health Management Information System (HMIS)* Health Management Information System (HMIS) 1 Health Management Information System (HMIS)* Mona Khandhar, IAS, Designation: Joint Secretary, Government of Gujarat, Department of Health & Family Welfare,

More information

Section 7. Terms of Reference

Section 7. Terms of Reference APPENDIX-A TERMS OF REFERENCE UNION-LEVEL TECHNICAL ASSISTANCE TO PROVIDE INSTITUTIONAL SUPPORT TO THE MYANMAR NATIONAL COMMUNITY DRIVEN DEVELOPMENT PROJECT I. INTRODUCTION IDA GRANT H814MM FY 2013-16

More information

Chandigarh Smart City Proposal. Citizen Consultation on Smart City Proposal November 2015

Chandigarh Smart City Proposal. Citizen Consultation on Smart City Proposal November 2015 Chandigarh Smart City Proposal Citizen Consultation on Smart City Proposal November 2015 Chandigarh City Profile Key Highlights Population density 9,258/km 2 Area 114 km 2 Population # 1,055,450 High HDI*

More information

OUTLAY AT A GLANCE. Sector : COMPUTERISATION No. of Schemes: 3 Department : PLANNING AND RESEARCH

OUTLAY AT A GLANCE. Sector : COMPUTERISATION No. of Schemes: 3 Department : PLANNING AND RESEARCH COMPUTERISATION After the announcement of Information Technology Policy in December 1999, increased thrust has been given by the Government of Pondicherry to introduce e-governance solutions in the Administration.

More information

ROADS ALLIANCE ASSET MANAGEMENT COMMUNIQUÉ AUGUST 2010 LOCAL GOVERNMENT ASSOCIATION OF QUEENSLAND LTD

ROADS ALLIANCE ASSET MANAGEMENT COMMUNIQUÉ AUGUST 2010 LOCAL GOVERNMENT ASSOCIATION OF QUEENSLAND LTD ROADS ALLIANCE ASSET MANAGEMENT COMMUNIQUÉ AUGUST 2010 LOCAL GOVERNMENT ASSOCIATION OF QUEENSLAND LTD Contents 4 Glossary 6 Background 9 Purpose of Communiqué 9 Australian and State Government Drivers

More information

ASSAM POWER GENERATION CORPORATION LIMITED

ASSAM POWER GENERATION CORPORATION LIMITED ASSAM POWER GENERATION CORPORATION LIMITED Notice Inviting Expression of Interest for Consultancy in connection of Assam Power Sector Investment Program financed by ADB NIT No. NIT/PMU/05 of 2014-15 Director

More information

Paper Title: Ubiquitous and Integrated Portfolio management of Federal & State projects

Paper Title: Ubiquitous and Integrated Portfolio management of Federal & State projects Paper Title: Ubiquitous and Integrated Portfolio management of Federal & State projects Conference Theme : ARCHITECTING PROJECT MANAGEMENT for Redefining India.. Sub Theme - Strategic & Innovative Practices

More information

Course I State, Society and Public Administration

Course I State, Society and Public Administration M.A. I YEAR - SYLLABUS Course I State, Society and Public Administration BLOCK I Nature of State Unit 1 : Nature of State Unit 2 : Changing nature of Indian State Unit 3 : Relationship among the State,

More information

CABINET. 12 January 2006 PROCUREMENT OF CUSTOMER RELATIONSHIP MANAGEMENT COMPUTER SOFTWARE. Report of the Assistant Chief Executive (CH)

CABINET. 12 January 2006 PROCUREMENT OF CUSTOMER RELATIONSHIP MANAGEMENT COMPUTER SOFTWARE. Report of the Assistant Chief Executive (CH) CABINET 12 January 2006 PROCUREMENT OF CUSTOMER RELATIONSHIP MANAGEMENT COMPUTER SOFTWARE Report of the Assistant Chief Executive (CH) RECOMMENDATION That Cabinet 1 confirm the approach to implementing

More information

G.O.Ms.No.156 MA Dated: 04-04-2006

G.O.Ms.No.156 MA Dated: 04-04-2006 GOVERNMENT OF ANDHRA PRADESH ABSTRACT Municipal Administration and Urban Development Municipal Solid Waste Management -Constitution of Andhra Pradesh Integrated Solid Waste Management Board Orders-Issued.

More information

State of Kansas Information Technology Vendor Management Program Executive Summary

State of Kansas Information Technology Vendor Management Program Executive Summary State of Kansas Executive Summary In January 2003, incoming Kansas Governor Kathleen Sebelius initiated a performance review of state government. The Budget Efficiency and Savings Team (BEST) initiative

More information

As the World Wide Web (WWW) continues to

As the World Wide Web (WWW) continues to Tying Web Site Performance to Mission Achievement in the Federal Government Diane M. Milleville, Internal Revenue Service As the World Wide Web (WWW) continues to expand, both in size and in how it is

More information

UK Government Information Economy Strategy

UK Government Information Economy Strategy Industrial Strategy: government and industry in partnership UK Government Information Economy Strategy A Call for Views and Evidence February 2013 Contents Overview of Industrial Strategy... 3 How to respond...

More information

Citizen Relationship Management: A Decisive Parameter of G2C e-governance Web Portals of Maharashtra, India

Citizen Relationship Management: A Decisive Parameter of G2C e-governance Web Portals of Maharashtra, India Citizen Relationship Management: A Decisive Parameter of G2C e-governance Web Portals of Maharashtra, India Rizwan Shaikh Assistant Professor JSPM Narhe Technical Campus, Pune, India rizwanfshaikh@yahoo.com

More information

Part B1: Business case developing the business case

Part B1: Business case developing the business case Overview Part A: Strategic assessment Part B1: Business case developing the business case Part B2: Business case procurement options Part B3: Business case funding and financing options Part C: Project

More information

TRANSITIONING THE IMF TO CADE2

TRANSITIONING THE IMF TO CADE2 WRITTEN TESTIMONY OF TERENCE MILHOLLAND CHIEF TECHNOLOGY OFFICER INTERNAL REVENUE SERVICE BEFORE THE HOUSE OVERSIGHT AND GOVERNMENT REFORM COMMITTEE ON IRS LEGACY INFORMATION TECHNOLOGY SYSTEMS MAY 25,

More information

Final. North Carolina Procurement Transformation. Governance Model March 11, 2011

Final. North Carolina Procurement Transformation. Governance Model March 11, 2011 North Carolina Procurement Transformation Governance Model March 11, 2011 Executive Summary Design Approach Process Governance Model Overview Recommended Governance Structure Recommended Governance Processes

More information

Table of Contents. Chapter No. 1. Introduction 1. 2. Objective 1. 3. E-mail Use Compliance 1. 4. Definitions 2. 5. Roles and Responsibilities 2

Table of Contents. Chapter No. 1. Introduction 1. 2. Objective 1. 3. E-mail Use Compliance 1. 4. Definitions 2. 5. Roles and Responsibilities 2 Table of Contents Chapter Subject Page No. 1. Introduction 1 2. Objective 1 3. E-mail Use Compliance 1 4. Definitions 2 5. Roles and Responsibilities 2 6. Creation and Use of E-mails 3 7. Managing E-mails

More information

PUBLIC PRIVATE PARTNERSHIP (PPP) IN HARYANA

PUBLIC PRIVATE PARTNERSHIP (PPP) IN HARYANA PUBLIC PRIVATE PARTNERSHIP (PPP) IN HARYANA 1. INTRODUCTION 1.1 Government of Haryana (GoH) recognizes that a partnership approach under Public Private Partnership (PPP) should be one of the tools to deliver

More information

Agency for State Technology

Agency for State Technology Agency for State Technology 2015-2018 Statewide Information Technology Security Plan The Way Forward Rick Scott, Governor Jason M. Allison, State CIO Table of Contents From the Desk of the State Chief

More information

Joint ICT Service ICT Strategy 2014-17

Joint ICT Service ICT Strategy 2014-17 Document History Document Location This document is only valid on the day it was printed. The source of the document will be found in (see footer) Revision History Date of this revision: 19 th May 2014

More information

Office of the Auditor General AUDIT OF IT GOVERNANCE. Tabled at Audit Committee March 12, 2015

Office of the Auditor General AUDIT OF IT GOVERNANCE. Tabled at Audit Committee March 12, 2015 Office of the Auditor General AUDIT OF IT GOVERNANCE Tabled at Audit Committee March 12, 2015 This page has intentionally been left blank Table of Contents Executive Summary... 1 Introduction... 1 Background...

More information

National Contact Management Strategy

National Contact Management Strategy National Contact Management Strategy 2012 NCMS 2012 NOT PROTECTIVELY MARKED 4 National Contact Management Strategy (NCMS) This document has been produced by the Association of Chief Police Officers (ACPO)

More information

IT Infrastructure and its Components for Citizen Service Delivery SRI HARSHA MADDALI

IT Infrastructure and its Components for Citizen Service Delivery SRI HARSHA MADDALI IT Infrastructure and its Components for Citizen Service Delivery SRI HARSHA MADDALI Introduction Traditional Service Delivery Process Development of Websites as per the focus and view of Governments Citizen

More information

Guide on Developing a HRM Plan

Guide on Developing a HRM Plan Guide on Developing a HRM Plan Civil Service Branch June 1996 Table of Contents Introduction What is a HRM Plan? Critical Success Factors for Developing the HRM Plan A Shift in Mindset The HRM Plan in

More information

Government of India Ministry of Communications & Information Technology Department of Electronics & Information Technology (DeitY)

Government of India Ministry of Communications & Information Technology Department of Electronics & Information Technology (DeitY) Government of India Ministry of Communications & Information Technology Department of Electronics & Information Technology (DeitY) Title of Policy: Policy on Open APIs for Government of India Preamble:

More information

Specific Responsibilities Associated Performance Measures 1. Excellence in Commercial Management 2. Excellence in Contract Performance

Specific Responsibilities Associated Performance Measures 1. Excellence in Commercial Management 2. Excellence in Contract Performance OUR VISION is to be recognised as the leader in infrastructure service provision POSITION DESCRIPTION Commercial Manager National Maintenance Date reviewed: April 2012 EMPLOYEE NAME: Job Purpose: To achieve

More information

Business Plan. 37 locations 888 762-8600 snb.ca

Business Plan. 37 locations 888 762-8600 snb.ca 2007 2010 Business Plan 37 locations 888 762-8600 snb.ca About Service Introduction About Service New Brunswick New Brunswick Service New Brunswick (SNB) was created in 1998 to We have faced and overcome

More information

abcdef NISRA CORPORATE PLAN 2012-2015

abcdef NISRA CORPORATE PLAN 2012-2015 abcdef NISRA CORPORATE PLAN 2012-2015 Contents CONTENTS... 2 INTRODUCTION... 3 THE ORGANISATION... 4 V VISION,, A AIMS,, FUNCTION AND PRINCIPLES OF PURPOSE... 6 NISRA S S STRATEGIC THEMES AND MILESTONES

More information

Gateway review guidebook. for project owners and review teams

Gateway review guidebook. for project owners and review teams Gateway review guidebook for project owners and review teams The State of Queensland (Queensland Treasury and Trade) 2013. First published by the Queensland Government, Department of Infrastructure and

More information

Business Process Reengineering

Business Process Reengineering Process Reengineering UNeGov.net - School - Organization - 59 Outline 1 Introduction government transformation 2 Change Management steps in government transformation 3 Strategic Management Balanced Scorecard

More information

(iv) Bank may extend finance to a person who proposes to buy an old house where he is presently residing as a tenant.

(iv) Bank may extend finance to a person who proposes to buy an old house where he is presently residing as a tenant. Master Circular Housing Finance A. Purpose To consolidate framework of rules/regulations and clarification on Housing Finance issued by Reserve Bank of India from time to time. B. Classification A statutory

More information

Strategic Plan 2013-2018

Strategic Plan 2013-2018 Strategic Plan 2013-2018 TABLE OF CONTENTS 1. LIST OF ACRONYMS 2. MESSAGE FROM THE AUDITOR GENERAL 3. OVERVIEW OF SAIB STRATEGIC PLAN 2013 2018 4. MISSION 5. VISION 6. VALUES 7. SAIB STRATEGIC THRUSTS

More information

Registrar On-Boarding Process

Registrar On-Boarding Process UIDAI Unique Identification Authority of India Planning Commission, Govt. of India (GoI), 3rd Floor, Tower II, Jeevan Bharati Building, Connaught Circus, New Delhi 110001 Registrar On-Boarding Process

More information

Department of Performance Monitoring And Evaluation

Department of Performance Monitoring And Evaluation Department of Performance Monitoring And Evaluation ANNUAL PERFORMANCE PLAN 2013/2014 1 FOREWORD Minister Collins Chabane Deputy Minister Obed Bapela Guided by the departmental Strategic Plan which was

More information

Government of Nagaland Department of Personnel & Administrative Reforms ( Administrative Reforms Branch )

Government of Nagaland Department of Personnel & Administrative Reforms ( Administrative Reforms Branch ) Government of Nagaland Department of Personnel & Administrative Reforms ( Administrative Reforms Branch ) No. AR-1/ATI-72/TRG/2004(Pt) Dated, Kohima 19 th August, 2004 VISION STATE TRAINING POLICY With

More information

Administrative Simplification in Lebanon

Administrative Simplification in Lebanon 1 Administrative Simplification in Lebanon Imad Mansour Business Process Reengineering Team Leader OMSAR STARCO Building T.: +961 (0) 1 371 510 - F. +961 (0) 1 371 599 www.omsar.gov.lb E-Government Strategy

More information

Derbyshire County Council Senior Salaries 2014/2015

Derbyshire County Council Senior Salaries 2014/2015 Dept Chief Executives Job Title Chief Executive Responsibilities including services and functions the individual is responsible for Responsible for all aspects of the overall running of the Council and

More information

Table of Contents. Preface. Chapter 1: The Netherlands 1

Table of Contents. Preface. Chapter 1: The Netherlands 1 Preface v Chapter 1: The Netherlands 1 1.1. The country 1 1.2. Religion 2 1.3. Multiculturalism 3 1.4. The Dutch language 3 1.5. History from prehistory to the Republic 4 1.6. Golden Age 4 1.7. The Kingdom

More information

Information and Communications Technology Strategy 2014-2017

Information and Communications Technology Strategy 2014-2017 Contents 1 Background ICT in Geoscience Australia... 2 1.1 Introduction... 2 1.2 Purpose... 2 1.3 Geoscience Australia and the Role of ICT... 2 1.4 Stakeholders... 4 2 Strategic drivers, vision and principles...

More information

Chapter 2 BROAD SECTOR POLICIES

Chapter 2 BROAD SECTOR POLICIES 2.1 National Education Policy: BROAD SECTOR POLICIES The Current National Education Policy (1998-2010) was framed in the perspective of historical developments, modern trends in education, and emerging

More information

There is strong Government. Uganda: performance contracting, budget reporting and budget monitoring SUMMARY

There is strong Government. Uganda: performance contracting, budget reporting and budget monitoring SUMMARY COUNTRY LEARNING NOTES Uganda: performance contracting, budget reporting and budget monitoring Margaret Kakande & Natasha Sharma * July 2012 SUMMARY The Government of Uganda has introduced performance

More information

Role Profile. Directorate Corporate Support Department Customer Service and Business Transformation

Role Profile. Directorate Corporate Support Department Customer Service and Business Transformation Role Profile Job Title Head of Customer Service Job No. (Office Use) C6029 Band/Band Range-(for career grades) Grade J Directorate Corporate Support Department Customer Service and Business Transformation

More information

Business Plan for the. The Geospatial Platform. September 20, 2012 REDACTED

Business Plan for the. The Geospatial Platform. September 20, 2012 REDACTED Business Plan for the Geospatial Platform September 20, 2012 REDACTED The Geospatial Platform Federal Geographic Data Committee Geospatial Platform Business Plan, September 20, 2012 REDACTED 1 The Federal

More information

Performance Detailed Report. May 2008. Review of Performance Management. Norwich City Council. Audit 2007/08

Performance Detailed Report. May 2008. Review of Performance Management. Norwich City Council. Audit 2007/08 Performance Detailed Report May 2008 Review of Performance Management Audit 2007/08 External audit is an essential element in the process of accountability for public money and makes an important contribution

More information

State of Minnesota IT Governance Framework

State of Minnesota IT Governance Framework State of Minnesota IT Governance Framework June 2012 Table of Contents Table of Contents... 2 Introduction... 4 IT Governance Overview... 4 Process for Developing the New Framework... 4 Management of the

More information

4 Adoption of Asset Management Policy and Strategy

4 Adoption of Asset Management Policy and Strategy 4 Adoption of Asset Management Policy and Strategy Abstract The report recommends the adoption of an updated Asset Management Policy 2014 and an Asset Management Strategy 2014-2019. Both documents are

More information

ICC 105 19 Rev. 1. 16 October 2012 Original: English. International Coffee Council 109 th Session 24 28 September 2012 London, United Kingdom

ICC 105 19 Rev. 1. 16 October 2012 Original: English. International Coffee Council 109 th Session 24 28 September 2012 London, United Kingdom ICC 105 19 Rev. 1 16 October 2012 Original: English E International Coffee Council 109 th Session 24 28 September 2012 London, United Kingdom Strategic action plan for the International Coffee Organization

More information

California Information Technology Strategic Plan

California Information Technology Strategic Plan California Information Technology Strategic Plan 2013 Update Edmund G. Brown Jr. Governor Carlos Ramos Secretary of Technology Focusing on Outcomes Table of Contents Message from the Secretary of California

More information

INFORMATION TECHNOLOGY PROJECT REQUESTS

INFORMATION TECHNOLOGY PROJECT REQUESTS INFORMATION TECHNOLOGY PROJECT REQUESTS Guidelines & Instructions for Maryland State Agencies Revised Two Step PPR/PIR Approval Process Fiscal Year 2013 Table of Contents Part 1: Overview... 2 1.1 Introduction...

More information