Going Mobile With Your SAP End-User Training. Steve Horn

Transcription

1 Going Mobile With Your SAP End-User Training Steve Horn

2 Topics To Be Discussed: Brief Personal History About AspireHR Learning Points to be Covered End User Training Delivery Roadmap Mobile Training Demo Best Practices for End User Training Key to Success in Mobile End-User Training Recommended Formats for Mobile Training Training Examples Cost Savings/Return on Investment for Mobile Training Summary Questions 2

3 Brief Personal History Director of Training for AspireHR since 2008 Responsible for all training programs at AspireHR University Worked with SAP HCM module since 1997 Served as an HR instructor for SAP America for five years Extensive experience in designing, developing, and delivering end-user and project team training for many clients Certified SAP HCM consultant 3

4 About AspireHR Exclusive HR Focus 4

5 About AspireHR Comprehensive SAP Professional Services 5

6 About AspireHR AspireHR University 6

7 Training Services Offered AspireHR University Project Team Training Customized End-User Training Onsite Training Virtual Live Project Team or End-User Training Mobile Training One Stop Shopping For All SAP HCM Training (and Consulting) Needs 7

8 Learning Points Preview Why Mobile Training? The Advantages/Challenges with Mobile Training Best Practices for Implementing Mobile Training The End-User Training Delivery Roadmap Keys to Successful Mobile End-User Training 8

9 Why Mobile Training? SAP end-user training usually affects thousands of employees ESS/MSS training, for instance, would affect almost all employees across the entire company or globe Large audience limits training delivery options Instructor-led classroom training may not be practical (travel and other classroom costs are too expensive) Mobile training brings the course to where your users are and when they need it 9

10 The Advantages With Mobile Training Lower cost than instructor-led classroom training Training materials can be accessed from wherever the user needs them (warehouse, shop floor, recruiting office, etc.) Very easy to push new training content to the user community Less challenges in scheduling classroom instruction or live virtual training Reduction in lost productivity during classroom time Mobile training is just in time 10

11 The Challenges With Mobile Training It will never be as effective as instructor-led classroom training (this is just a fact) Enforcing completion of courses may be difficult Students don t have direct access to a live instructor Screen size limitations of mobile devices More difficult to accommodate hands-on exercises from mobile devices Only works well for certain types of end-user training Not all users have a mobile device 11

12 Recommended Areas for Mobile Training Non-technical topic Example: ESS, MSS, purchase requisition approval, etc. Ideal for SAP screens with minimal scrolling and data entry SAP applications that users will access infrequently Example: benefits enrollment Transaction codes that work well with the SAP web GUI (if applicable) Try and see how the application looks in the mobile environment (if it looks good, consider it for mobile training) 12

13 End-User Training Delivery Roadmap 13

14 Phase I Assessment/Design (Milestones) Define scope of mobile training Training plan/timeline (client sign-off) Mobile course outlines (client sign-off) Define training system data requirements Used for any hands-on exercises Post go-live training strategy 14

15 Phase II Development/Testing (Milestones) Development of mobile training materials for review Set up of training system (this will be used for any hands-on exercises) Testing of training exercises Delivery of TTT for instructors who will be delivering mobile content Recording/final edits of mobile training materials Example: webinars, videos, simulations/tutorials, etc. Final signoff on mobile training content 15

16 Phase III Deployment/Support (Milestones) Rollout of mobile training content to end-users (2 3 weeks before go-live) Assessment of training effectiveness/training material updates (ongoing via online evaluation forms) Finalized post go-live training strategy Knowledge transfer with training team (client sign-off) Post go-live training and support, updates to training materials 16

17 Mobile Training Demo (15 Minutes) 17

18 Mobile Training Demo (15 Minutes) [continued] 18

19 Best Practices for Implementing Mobile Training Limit your mobile courses to 2 3 hours or less Make mobile training mandatory (if at all possible) Test students on their learning from the mobile courses Develop course content with the mobile environment in mind Make mobile training courseware easily-accessible from learning portal Focus on non-technical topics Offer a web-based version of training for students without a mobile device 19

20 Keys to Success for Mobile End-User Training Make it fun Be flexible and evolve your program over time Incorporate hands-on exercises into your training (if possible) Tell them what they need to know, nothing more Use many different training mediums 20

21 Keys to Success for Mobile End-User Training (Continued) Accept the fact that mobile will not work for all end-user training Make your training materials easily accessible via the Web Measure the effectiveness of your mobile training program Get your users excited about their SAP tools 21

22 Make It Fun Instructor needs to be excited and energetic about what they are teaching (especially for mobile training) Add humor to your training Test your students knowledge (make it challenging for them) It cannot be boring otherwise they won t use it 22

23 Be Flexible and Evolve Your Program Over Time If something isn t effective, get rid of it Example: training manuals Listen to your students and make changes based on their evolving needs Mix it up (try different methods so that your training program doesn t become stagnant) Learn from your past experiences Grow with the technology and your users evolving needs 23

24 Incorporate Hands-On Exercises Into Your Training (if possible) Hands on experience is most effective for learning Offer exercises for your mobile classes Set up a dedicated training client/portal Make exercises available via the students mobile devices (whenever practical) Purpose of exercises reinforce key concepts 24

25 Tell Them What They Need to Know, Nothing More Training manuals don t work especially for mobile (way too much information) Students don t care about background information Tell them what they need to know Remember the KISS Principle Mobile students will be on-the-go be efficient in delivery of your training 25

26 Use Many Different Training Mediums We all learn differently The more mediums you use, the more success you will have (content must be dynamic) Example training mediums: Recorded webinars Simulations/tutorials Videos Hands-on exercises/testing PowerPoint (used sparingly) etc. Tell Them, Show Them, Have Them Do It, Test Them 26

27 Accept the Fact that Mobile Will Not Work for All End-User Training During the Assessment Phase, identify those areas that will work for mobile training Identify an alternative delivery method for those areas that aren t mobile friendly : Instructor-led classroom instruction Live webinars Web-based training courses CBTs Etc. Don t try to force a training topic into the mobile environment if it doesn t work Mobile is just one of many training mediums 27

28 Make Your Training Materials Easily Accessible Via The Web Put your training materials at your users fingertips Post all training content on your learning portal Incorporate mobile content into your ESS/MSS portal Through help links and context sensitive help Keep training materials up-to-date (with system changes) Notify your user community on updates to training materials Communicate training material changes to your SAP help desk 28

29 Measure the Effectiveness of Your Mobile Training Programs Continuously improve your training Measure the effectiveness with hands-on exercises/testing Course evaluations (online via mobile devices) Feedback from company s SAP help desk identifies pain points Meet with your customers to discuss their training needs Evolve your training programs based on this feedback If something doesn t work in the mobile environment, find another delivery option 29

30 Get Your Users Excited About Their SAP Tools Get the word out early change management! Sell the new tools: Why the new system is being implemented How it will make their jobs easier Advantages of the new tools Offer demos and knowledge sharing sessions early Have top management/key department personnel sell the system Organize fun events prior to go-live to get users excited about their new SAP tools Promote your mobile training tools early 30

31 Recommended Formats For Mobile Training Training content must be easy-to-use from a mobile device (navigation should be smooth) Formats that work well on mobile devices: Tutorials/simulations Videos Recorded webinars Avoid PowerPoint slides, PDFs and other static documents [ex: manuals] (boring, lots of scrolling) Training delivered on mobile devices needs to be dynamic and efficient Keep your audience s attention 31

32 Training Website Example Get the word out early to your user community Users can access their training materials and courseware via their mobile device from an easy-to-use learning portal. 32

33 Quick Reference Card (QRC) Example Quick reference cards (QRCs) or job aids provide end-users with step by step instructions on how to use their SAP tools from their mobile device. 33

34 Tutorial/Simulation Example From their mobile devices, users can play simulations or tutorials to learn how to use their SAP tools. 34

35 Video Example From their mobile devices, users can play videos to learn about their new SAP tools and how to use them. 35

36 Course Evaluation Example From their mobile devices, users can complete an online course evaluation form to provide feedback on classes to the training team. 36

37 Cost Savings/Return on Investment (ROI) For Effective Mobile Training Reduced training costs, less lost time on the job Happier, better trained users (answers at their fingertips) More efficient use of the SAP system Harmony between HR and IT departments (users have a system they actually know how to use) Increased enthusiasm for future projects Reduced calls to the SAP help desk (users already have the answers they need in their hands) The value of the above is PRICELESS 37

38 Summary - Key Learnings Why Mobile Training? The Advantages/Challenges with Mobile Training Best Practices for Implementing Mobile Training The End-User Training Delivery Roadmap Keys to Successful Mobile End-User Training 38

39 7 Key Points To Take Home Mobile training is an option that should be seriously considered Use a structured roadmap for designing, developing, and delivering your mobile end-user training Remember the advantages/challenges with mobile training Make your mobile training dynamic and fun Include hands-on exercises with your training (when possible) Mobile training doesn t work for all end-user training (don t force it) Evolve your mobile training with your users needs and new technologies 39

40 Questions 40

41 ] Thank you for participating. Please remember to complete and return your evaluation form following this session. For ongoing education on this area of focus, visit the Year-Round Community page at [ SESSION CODE: