Table of contents. Printed invoice on subscriptions. to the Sonera Together service... 8 Paper invoice for Sonera Exact and. Basic subscriptions...

Transcription

1 Consumer.price.list

2 Table of contents Subscriptions... 3 Sonera Exact... 3 Sonera Basic... 5 Other message services... 6 SIM card replacement... 6 SIM card activation... 6 Change of subscription number... 6 Change of ownership... 6 Number reservation... 6 Reconnection of a disconnected subscription.. 6 SMSs... 6 Voice Mail... 6 Sonera ID... 6 Fax... 6 Directory services... 6 Sonera Wireless Surf... 6 Etu and Etu Plus... 7 Spotify Premium... 7 Sonera Together subscriptions... 7 Voice Services... 8 Conference call... 8 Consultation call... 8 Call waiting... 8 Call transfer... 8 Call forwarding... 8 Multi-SIM... 8 Balance and payment services... 8 Balance Agreement... 8 Balance Watch... 8 Balance Enquiry... 8 Invoice itemization... 8 Payer s itemization... 8 The price-list is valid for new. subscriptions activated as from May 6, 2015 and for updates made after. that date. Printed invoice on subscriptions. to the Sonera Together service... 8 Paper invoice for Sonera Exact and. Basic subscriptions... 8 Printed invoice on subscriptions. to Sonera Wireless Surf... 8 Electronic invoice... 8 Postponed invoice due date... 8 Invoice details by SMS... 8 Payment reminder... 8 Top-up Voucher... 9 Call Charge Transfer... 9 Sonera Turvapaketti... 9 Bars and restrictions... 9 Machine subscriptionst... 9 Control... 9 Control Plus... 9 International calls... 9 Mobile phone abroad... 9 Calls and text messages abroada Data transfer abroad Cap on international data transfer...11 Sonera Traveller s Talk...11 Other charges Invoicing Reference numbers Abbreviations used in the price list Sonera Kodin Netti One-time charges Printed invoice invoice Internet Assistant Helpson support services Home Fibre Customer service

3 Sonera s own Number Inquiry Sonera s own Number Inquiry is available to you 24/7. Save the number on your phone! The service is easy to use: just say who you want to call, and we connect your call. If needed, we also look for the information needed on the Internet. Our pricing plan is simple: you pay 1.50/call for phoning our number and 2.99/min + lcl nw chg / mob. call chg for talking to our customer service agent. We connect your call and send information to you by SMS at no extra charge.. Read more: Modify your subscription at Omat Sivut (My Pages) The Omat Sivut (My Pages). website at is at your service 24/7. You can check all your invoices there: you... can see the due dates, reference numbers, amounts, and whether the invoice has been settled or not. If necessary, you can also apply for an extended term of payment. You can order new services or remove any unnecessary ones. You can get your PUK code quickly and free of charge. If you enter a wrong PIN code three times, you can thus get the unblocking code at Omat Sivut. You can submit feedback on coverage or a fault report. You can see the information on all your subscriptions and update your subscriptions. If your phone is lost, you can close your subscription temporarily. You can find tips and answers to frequently asked questions. Create a user account and visit Omat Sivut: Subscriptions For mobile phone use. Sonera offers the Exact subscription and the Basic subscription with usage-based invoicing. In addition, we offer the Wireless Surf subscription suitable for Internet sticks, tablet devices and laptop computers. Subscription to Sonera Exact All the packages available for Sonera Exact. contain SMS and MMS messages, calls,. video calls and Internet access at the maxi-. mum transmission rate and the maximum. data volume of the package in question. All the packages available for Sonera Exact S Plus XL Plus contain SMS and MMS messages, calls and video calls and unlimited data in Finland. In addition, the packages always include Internet access in the Nordic and Baltic states at the maximum transmission rate and data volume of package in question. Read more at: If you want, you can exchange the total package you have selected for another Sonera Exact (Sonera Sopiva) total package through self-service at no extra charge. The new package then replaces the old one, and the monthly charge for the total package changes. The total package selected can be exchanged for any other Exact package entity. The number of changes is limited to one per invoicing period. 18 to 25-year olds get a 15% discount on the. Sonera Exact and Sonera Wireless Surf packages. Read more: Supplementary services to the Exact subscription Friend Balance Agreement Multi-SIM. 3

4 Package Price.per. month. in.. Voice. package Message. packagi Surf.package... Extra.surf. package Extra.surf. package. S 14,90 /mth 200 min 200 pc. 21.Mbit/s.(1.GB),. Internet.access.in. Finland.&.the.Nordic. and.baltic.countries. included Unlimited.access.in. Finland.and.1.GB.of. data.in.the.nordics.&. Baltics.included 6,00 M 19,90 /mth 600 min 600 pc. 21.Mbit/s.(5.GB),. Internet.access.in. Finland.&.the.Nordic. and.baltic.countries. included Unlimited.access.in. Finland.and.1.GB.of. data.in.the.nordics.&. Baltics.included 6,00 L 24,90 /mth 1200 min 1200 pc. 150.Mbit/s.(10.GB),. Internet.access.in. Finland.&.the.Nordic. and.baltic.countries. included Unlimited.access.in. Finland.and.5.GB.of. data.in.the.nordics.&. Baltics.included 6,00 XL 34,90 /mth Unlimited Unlimited 150.Mbit/s.(20.GB),. Internet.access.in. Finland.&.the.Nordic. and.baltic.countries. included. Unlimited.access.in. Finland.and.5.GB.of. data.in.the.nordics.&. Baltics.included 6,00 In.the.packages.with.a.limited.data.volume,.the.transmission. rate.of.the.package.is.available.until.the.data.volume.is.up..after. that,.the.customer.may.continue.to.surf.at.a.transmission.rate.of. 128.kbit/s.or.purchase.an.extra.package.to.maintain.the.normal. transmission.rate. The range of variation for incoming traffic In.the.S, M, S Plus and M Plus packages the.range.of.variation. is kbit/s.in.a.2G.network, Mbit/s.in.a.3G.network, Mbit/s.in.a.3G.Dual.Carrier.network.and Mbit/s.in. a.4g.lte.network. The.package.enables.the.use.of.Sonera s.real.4g. network..the.specifi.ed.maximum.speed.is.only. available.in.the.4g.network. With.the.package.entity.you.select. 2), you.can.use.your.phone.abroad.without. any.worries.in.telia-sonera s.networks. within.the.nordic.and.baltic.countries.at. the.same.price.as.in.finland. In.the.L, XL, L Plus and XL Plus packages,.the.range.of.variation. is kbit/s.in.a.2G.network, Mbit/s.in.a.3G.network, Mbit/s.in.a.3G.Dual.Carrier.network.and Mbit/s.in. a.4g.lte.network. 4

5 Package Price.per. month. in... Voice. package Message. packag Surf.package... Extra.surf. package Extra.surf. package. S Plus 20,90 /mth 200 min 200 pc. 21.Mbit/s,.unlimited. access.in.finland,. 2.GB.of.data.in.the. Nordics.and.Baltics 1.GB.in.the. Nordic.and. Baltic.states 6,00 M Plus 25,90 /mth 600 min 600 pc. 21.Mbit/s,.unlimited. access.in.finland,. 6.GB.of.data.in.the. Nordics.and.Baltics 1.GB.in.the. Nordic.and. Baltic.states 6,00 L Plus 30,90 /mth 1200 min 1200 pc. 150.Mbit/s,.unlimited. access.in.finland,. 15.GB.of.data.in.the. Nordics.and.Baltics 5.GB.in.the. Nordic.and. Baltic.states 6,00 XL Plus 40,90 /mth Unlimited Unlimited 150.Mbit/s,.unlimited. access.in.finland,. 15.GB.of.data.in.the. Nordics.and.Baltics 5.GB.in.the. Nordic.and. Baltic.states 6,00 Other prices applied to Sonera Exact Connection.charge.for.the.subscription... 5,00 -.Self.service... 0,00 Calls.exceeding.the.package... 0,099 SMSs.and.MMSs.exceeding.the.package maximum... 0,099 Call.set-up.charge./.call... 0,00 SMS.from.Finland.to.abroad./.message... 0,29 Charge.for.package.change... 5,00 -.as.self-service... 0,00 Mcc.of.Exact.subscription /.min..or.part.of.min. Sonera Basic The.invoicing.of.the.subscription.is.always.based.on. usage,.and.no.packages.can.be.connected.to.the. subscription. Monthly.charge... 1,90 Connection.charge.for.the.subscription... 5,00 Per-minute.charge 1)... 0,08 Call.set-up.charge./.call... 0,00 Text.message./.message... 0,08 SMS.from.Finland.to.abroad./.message... 0,29 MMS./.message... 0,40 Video.calls.to.all.networks./.min... 0,19 Price.for.web.use.per.hour.or.part.of.hour (rate.1.mbit/s)... 0,80 -.Maximum.charge.for.web.use.per.day... 1,90 5

6 Supplementary services to the Basic subscription Traveller s Talk Friend Balance Agreement Multi-SIM Other message services SIM card replacement Card replacement/subscription... 5,00. - Self-service... 0,00 SIM card activation By customer service... 5,00. Self-service... 0,00 Change of subscription number Change of subscription number... 10,00 Change of ownership Change of ownership/activation charge... 5,00 Change of ownership (for example from uset to subscription owner) are only subject to the activation charge. Any supplementary services included in the subscription are transferred dree of charge to the new owner (with the exception of services included in a Corporate Agreement). Number reservation Number reservation charge... 10,00 Reconnection of a disconnected subscription Subscription set-up charge... 9,90. - Self-service... 3,90 Quick reconnection of a disconnected subscription... 30,00. - Self-service... 15,00 SMSs Sending an SMS in Finland 5) 6)... 0,09 SMSs to foreign phone numbers/each... 0,29 Sending an by SMS in Finland using key words SPOSTI and SPOSTIY /message... 0,09 Voice Mail Activation charge (free of charge in connection with new subscription oders)... 0,00. - Self-service... 0,00 Calls to Voice Mail /min - From a Sonera Mobile Subscription 2)... 0,17 - From the fixed network Mon to Fri 7am to 5pm... 0,24 Other times... 0,16 Calls to Voice Mail are subject to a per-minute call charge for each new minute. If you have a Call Package, calls to Voice Mail are included. If you have Sonera Exact, calls to Voice 6 Mail are included in the call package also in the Nordic and Baltic countries. Sonera consumer customers are not charged the international charge on messages left in their Voice Mail when they are abroad. However, calling to the Voice Mail number from abroad to listen to messages are subject to the standard international call charges. Sonera ID Monthly charge... 0,00 SIM card replacement charge... 0,00 Activation charge... 0,00 Sonera ID is a free-of-charge supplementary service for mobile subscriptions. Fax Activation charge... 1,93 - Self-service... 0,00 Outgoing fax calls are subject to the mobile call charge for the subscription type in question. Directory services Sonera Directory Enquiries Opening charge... 1,50 Service charge /10 sek... 2,99 + mobile call charge / local network charge Connecting through... 0,00 Number details by SMS... 0,00 We connect your call and send information to you by SMS at no extra charge. After that, the call is subject to the normal call charges. Sonera Directory Search Successful search... 1,50 Unsuccessful search... 0,14 Ordering additional search result... 0,11/ additional page Sonera Wireless Surf subscription 3) Sonera s mobile broadband consists of a Wireless Surf (Liikkuva Netti) subscription and a surf package. The subscription is designed for Internet sticks, laptops and tablet devices. The prices do not include surfing abroad. Please check the prices applied abroad at 18 to 25-year olds get a 15% discount on the. Sonera Exact and Sonera Wireless Surf packages. Read more: More information about Sonera s surf packages. is available at Check the network technology available at the. place of use at Charge for change of package... 5,00 - through self-service... 0,00 4G surf packages (max. 42 Mbit/s in the 4G Dual Carrier network and 50 to 150 Mbit/s in the 4G LTE network)

7 Package S... 14,90/mth Includes unlimited data in Finland in the Sonera 3G network. The range of variation for incoming traffic in a 2G network is kbit/s and Mbit/s in a 3G network. The range of variation for outgoing traffic in a 2G network is kbit/s and Mbit/s in a 3G network. Package M... 19,90/mth Includes unlimited data in Finland. The maximum speed in the 4G network may be up to 50 Mbit/s. The most affordable subscription, where also the maximum transmission rates of the 3G Dual Carrier network, i.e. speeds of up to 42 Mbit/s, are available. The range of variation for incoming traffic is kbit/s in a 2G network, Mbit/s in a 3G network, Mbit/s in a 3G Dual Carrier network, and 5 50 Mbit/s in a 4G LTE network. The range of variation for outgoing traffic is kbit/s in a 2G network, Mbit/s in 3G and 3G Dual Carrier networks, and 3 40 Mbit/s in a 4G LTE network. Package L... 24,90/mth Includes unlimited data in Finland. Top 4G speed available up to 150 Mbit/s. The range of variation for incoming traffic is kbit/s in a 2G network, Mbit/s in a 3G network, Mbit/s in a 3G Dual Carrier network, and Mbit/s in a 4G LTE network. The range of variation for outgoing traffic is kbit/s in a 2G network, Mbit/s in 3G and 3G Dual Carrier networks, and 3 40 Mbit/s in a 4G LTE network. Etu and Etu Plus Etu package... 6,90/mth Includes unlimited data in Finland. The maximum speed of the 4G network at the moment 150 Mbit/s always available. Whenever the maximum network transmission rate is raised, the Real 4G Max subscriptions are also upgraded. The range of variation for incoming traffic is kbit/s in a 2G network, Mbit/s in a 3G network, Mbit/s in a 3G Dual Carrier network, and Mbit/s in a 4G LTE network. Range of variation in outgoing traffic The range of variation for outgoing traffic is kbit/s in a 2G network, Mbit/s in 3G and 3G Dual Carrier networks, and 3 40 Mbit/s in a 4G LTE network. Etu Plus package... 12,90/mth Includes unlimited data in Finland. The maximum speed of the 4G network at the moment 150 Mbit/s always available. Whenever the maximum network transmission rate is raised, the Real 4G Max subscriptions are also upgraded. The range of variation for incoming traffic is kbit/s in a 2G network, Mbit/s in a 3G network, Mbit/s in a 3G Dual Carrier network, and Mbit/s in a 4G LTE network. The range of variation for outgoing traffic is kbit/s in a 2G network, Mbit/s in 3G and 3G Dual Carrier networks, and 3 40 Mbit/s in a 4G LTE network. Liikkuva Netti Etu and Etu Plus packages only available to customers who have a Sopiva S XL or S Plus XL Plus package or a Sonera Yhdessä voice subscription. SMSs with Wireless Surf and Surf Card subscriptions Sending an SMS in Finland/each... 0,08 SMSs to foreign phone numbers/each... 0,29 Sending an MMS in Finland/each... 0,40 Tip! To check the prices of the Surf Package you are using, use Sonera s mobile app or send the SMS GSALDO to the number ( 0.17). You will get your data transmission charges from the ongoing invoicing period and the start date of the new invoicing period in a return message. Spotify Premium Spotify Premium is a music service for Sonera s customers. The service allows you to listen to music and save it on your computer and phone legally. The ever expanding music library comprises over 20 million tracks of music, and the user can listen to them without restrictions, uninterrupted by adverts, at high sound quality and even when he/she is off-line. The service is used with a Spotify Premium program installed on the mobile phone and/or computer. The service costs 9.95/mth. The usage charge is charged on the mobile phone invoice as per invoicing period, irrespective of whether the service is used on the computer and/or the mobile phone. Data transmission is not included in the usage charge of the service.. Read more and subscribe: Sonera Together subscriptions Exact Unlimited package First voice subscription /mth Subsequent voice subscriptions /mth Surf Card /mth Shared Surf packages S (includes 500 MB /mth - additional package (250 MB M (includes 1 GB /mth - additional package (500 MB L (includes 10 GB /mth - additional package (5 GB XL (includes 20 GB /mth - additional package (10 GB Trial period (unlimited /mth NB: The 3-month trial period is only available. when ordering the service for the first time. Change of package. into a smaller one /change - through self-service /change 7

8 Free reachability services Conference Call 10) Consultation Call 10) Call waiting Call transfer 11) Call forwarding If you activate the call forwarding yourself on your phone, it is free of charge. If Sonera activates call forwarding for you... 8,02 Call rates - Call forwarding in Finland to a Sonera Mobile Subscription 9) or a fixed-line number: free of charge - Call forwarding to the number of another mobile operator: the person forwarding the calls pays the charge for calling from his/her number to the recipient number listed for the subscription type in question - Call forwarding from Finland to a Sonera number abroad: free of charge to the person forwarding the calls. The call recipient pays the reception charge - Call forwarding from Finland to an international number: The person forwarding the calls is charged the same fee as for calling a Sonera 990 international call to the country in question - Call forwarding from abroad to Finland: unconditional call forwarding to another Sonera Mobile Subscription or your own Voice Mail is free of charge for the person forwarding the calls Unconditional call forwarding is subject to the recipient charge and the call charge to Finland of the operator in question, as listed in their roaming price list - Call forwarding from abroad to abroad: The person forwarding the calls is charged the Sonera 990 call charge to the country to which the calls have been forwarded. Conditional call forwarding is subject to the recipient charge and the call charge to Finland of the operator in question, as listed in their roaming price list. Multi-SIM Activation charge... 5,00 - Self-service... 0,00 Monthly charge... 2,00 For more information on the Multi-SIM service, log on to Balance and payment services Balance Agreement Activation and change charge... 5,00 - Self-service... 0,00 Monthly charge... 2,00 Balance Watch Activation charge... 0,00 Monthly charge... 0,00 Balance Enquiry By SMS... 0,17 By contacting customer service/enquiry... 0,91 Online or using a mobile browser 6)... 0,00 Call itemization 14) One-off call itemization - ordered in advance/subscription... 10,00 - ordered afterwards/self service... 10,00 - ordered afterwards/subscription... 0,00 Regular call itemization - Activation charge... 9,00 - Activation charge, self-service... 0,00 - Monthly charge/month... 2,08 - Monthly charge/month (electronic invoices) 8)... 0,00 Complete call itemization for the user... 10,00 Location data itemization/order... 10,00 Invoicing surcharge if sent to an address which is not the invoicing address/per itemization... 10,00 If the customer wants the complete call itemization or the location data itemization to be charged on a separate invoice, it is subject to the invoicing surcharge 10,40 Payer s Itemization Activation charge... 9,90 Paper invoice for subscriptions included in the Sonera Together service Delivery charge for a paper invoice /each Paper invoice for Exact and Basicsubscriptions... Charge for paper invoice... 2,90/invoice Paper invoice for Sonera Wireless Surf subscription Charge for paper invoice... 2,90/invoice Electronic invoice invoice... 0,00 e-invoice... 0,00 Online or using a mobile browser (Omat Sivut) 6)... 0,00 Postponed invoice due date Payment agreement as self-service... 5,00 /payment agreement Approve message by SMS... 0,17 /message Interactive voice response system ( )... 0,17 /call + mcc/inc Online or using a mobile browser 6)... 0,00 Concluding a payment agreement by contacting customer service... 9,00 /payment agreement Invoice details by SMS Invoice details automatically to mobile phone 15) Activation charge... 3,97 Activation charge, self-service... 1,93 If the mobile phone invoice is sent only electronically, no connection charge is collected. Invoice detail retrieval by SMS to )... 0,17 /retrieval 8

9 Payment reminder Usage by SMS - payment reminder management *)... 0,17 Online... 0,00 *) If a customer s mobile invoice is delivered electronically only, the service management messages of Payment Reminder are free. Top-up Voucher Balance topped up with a voucher lowers the following phone bill or can be used in an Easy Prepaid subscription for calls, text messages and surfing. You can either top up talk time on the Internet or get a topup voucher at an R-kiosk or Sonera Kau ppa outlet. Top-up vouchers are available in the following values: 10, 20, 30, 40 and 50. When recharging over the. Internet Electronic Recharging Card. (From an R-kioski) Printed Recharging Card Call Charge Transfer Activation charge... 9,90 Monthly charge... 1,05 Sonera Turvapaketti For 1 device...2,90 euros/month For 3 devices...6,90 euros/month For 5 devices...8,90 euros/month For 7 devices... 10,90 euros/month For 10 devices... 13,90 euros/month Read more at Bars and restrictions Activation charge... 0,00 Change charge... 10,00 - Self-service... 0,00 - Bar on incoming and outgoing SMSs - Bar on making/receiving calls abroad - Bar on international network use - Bar on international data transfer - MMS bar - Data traffic bar - Entertainment, information, service and. adult-entertainment call bar - Entertainment, information, service and. adult-entertainment message bar - Caller ID bar - Incoming and outgoing SMS bar in foreign networks Machine subscriptions Control 3) Activation charge... 1,24 - Self-service... 1,24 Monthly charge... 0,87 Data package 2 MB/month... 1,24 Data package 5 MB/month... 2,36 Data package 10 MB/month... 2,60 - Traffic exceeding the. package(all packages)... 1,24/MB MMS... 0,40/message SMS... 0,08/message A Data package must always be connected to the service. Control subscription can also be combined. with the data options in the Sonera offering. Control Plus 3) Activation charge... 8,04 Monthly charge... 6,83 Data (9,6 kbps) /min... 0,10 Voice 4)... 0,42 SMS charge / message - To all mobile subscriptions... 0,09 International calls When you call abroad, the call rate consists of a mobile call charge (mcc) based on the type of subscription and of the international call charge of the operator selected by the customer. The mcc is the same as the charge for calls placed from the subscription to the fixed network in Finland. Video calls made abroad are subject to an international call charge of the operator selected and to a video call charge, which is determined based on the subscription type. For further information on Sonera 990 and 990 Express International Calls, please see. When making an international call, you may select the service provider of your choice by selecting the international telecommunications operator prefix of your choice. If you dial the international prefix 00 or + (on a mobile phone) without the operator prefix, your calls will be automatically routed to the 990 network. The Sonera Exact packages also include Internet use and calls and messages in Sweden, Norway, Denmark, Estonia, Latvia and Lithuania, when you make a call or send a message to these countries or to Finland and when you receive a call in these countries 2. Other use abroad is charged for according to the Calls and SMSs Abroad and Data Transmission Abroad price-lists. Sonera Exact now also includes normal-rate calls and messages from Finland to Sweden, Norway, Denmark, Estonia, Latvia and Lithuania (not to service numbers or premium-rate numbers). Please note that the Exact pricing applies to these countries only when the call is dialled with the prefix:. +, 00, 990 or Mobile phone abroad Services used abroad are invoiced for according to the roaming price-list valid at any given time. Up-todate prices are available at In this price-list, you can find the prices of calls and supplementary services abroad, valid as from May 6, The use of a mobile subscription abroad is charged for according to the service and the visited country. Calls placed and received abroad are divided into four different price categories, each with a standard price. Data transmission, i.e. use of web services abroad, is charged for according to a daily rate in Europe, Turkey, Thailand and Russia, and according to usage in other countries. You can find the prices for messages on the following page. More information on price categories, foreign operators, coverage, supplementary services and prices is available at 9

10 Receiving text messages is free of charge everywhere in the world. In price categories 1 and 2, the minimum charge for calls to Finland, to the country of stay or to other countries in price categories 1 or 2 is the charge for 30 seconds. After this, a per-second charge applies. In price categories 3 and 4, calls are charged per 30 seconds. In price categories 1 and 2, call reception is charged per second. In price categories 3 and 4, call reception is charged per 30 seconds. The prices apply to normal-rate calls and text messages, not to premium-rate calls or messages to service numbers, for example. Price category Calls to Finland, the country of stay, or price category 1-2 countries: /min Calls to price group 3 4 countries: /min Call reception /min SMS sending /each 1 0,2356 1,62 0,062 0, ,2356 1,62 0,09 0, ,86 2,99 0,26 0,29 4 2,49 2,99 1,79 0,29 The prices apply to normal-rate calls and text messages, not to premium-rate calls or messages such as calls to service numbers. Please note that abroad, the price for calling to local service numbers may vary from operator to operator, even when calling to the same service number, and calls are charged according to the price list provided to Sonera by the local operator. In addition, service numbers Data transmission abroad that are offered free of charge to local residents are not necessarily free of charge for Sonera s customers. The Sonera Exact packages also include Internet use as well as calls and messages in Sweden, Norway, Denmark, Estonia, Latvia and Lithuania, when you make a call or send a message to these countries or to Finland and when you receive a call in these countries 2. Price category 1 and 2 Price category 3 Usage during a day 0,2480/MB but no more than 2,99/day (max 50 MB) 2,00 /Mt but no more than 8,05 /day (max 20 MB)* 2,00/MB but no more than 14,10/day (max 50 MB)** Additional package for the day 2,99 / 50 MB 5,98 / 100 MB 7,99 / 20 MB 15,98 / 40 MB 13,99 / 50 MB 27,98 / 100 MB Domestic data transmission service of the subscription * The domestic data transmission services most commonly used on mobile phones: e.g.. Data Hour (Data Tunti), Mini Surf (Pikkunetti), Pocket Surf (Taskunetti) and Surf (Netti). **The domestic data transmission services most commonly used on Internet sticks: Smart Surf... (Fiksunetti), Total Surf (Täysnetti) and Data Month (Data kuukausi) or Sonera Wireless Surf... (Sonera Liikkuva Netti), Basic (Perus), Plus, Real 4G Power (Aito 4G Teho) or Real 4G Max. Price category 4 Data transmission 12,49/MB Data transmission in countries of price categories 1, 2 and 3 Data transmission costs /MB in the countries of price categories 1 and 2 and 2.00/MB in the countries of price category 3, and it is charged for in blocks of 1 KB until you reach the per-day charge during the 24- hour period (from 0 am to 24 pm Finnish time). In price categories 1 and 2, the daily usage is limited to 50 MB; in price category 3, the pay-day charge and the daily usage included in it are determined by the domestic data transmission service included in the subscription. An extra package can be ordered for usage exceeding the per-day limit. The full price of the extra package is charged when the order is placed. Extra packages are valid until midnight (Finnish time) on the day of order. In the Sonera Exact packages, data transmission in 10 TeliaSonera s networks is included in the domestic surf package. A daily data volume of 50 MB is available for Sonera Exact users in countries in price category 2. If you have Sonera Basic, you have 50 MB of Internet use available to you per day in countries in price categories 1 and 2. In countries in price category 3, the maximum data volume is 20 MB for both Sonera Exact and Sonera Basic Data transmission in Russia is priced according to price category 3. Data transmission in countries in price category 4 In countries in price category 4, data transmission is charged for in blocks of 50 KB, and the price is 0.61 / 50 KB.

11 Cap on international data transmission All our new mobile subscriptions include a cap to international data transmission. The cap ensures that the invoice for your data transfer abroad will never exceed 62 per invoicing period, unless you personally adjust the limit. When you use data transmission abroad, you will receive an SMS when you are approaching the limit, with instructions on how to increase your data volume. If you do not change the limit, data transmission will be discontinued when you reach the limit. You will receive a second notification before that. Data transmission in Control subscriptions In Control subscriptions, data transmission in countries in price categories 1 and 2 costs /MB, and it is charged for in blocks of 1 KB. Data transmission in Russia, Turkey and Thailand costs 0.14 / 50 KB. Data transmission in countries in price category 4 costs 0.61 / 50 KB. Sending multimedia messages Receiving multimedia messages abroad is subject to the data transmission charge applied to the price category in question. Video calls made abroad are subject to the call price applied to the price category in question + the additional video call charge of 1.26/min. Video calls received in a foreign country are subject to the call reception charge applied to the price category + the additional video call charge of 0.26/min. The additional video call charge is based on per-second charging. Price category 1: Sweden, Norway, Denmark, Estonia, Latvia, Lithuania. Price category 2: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Faroe Islands, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy incl. San Marino and the Vatican, Jersey, Liechtenstein, Luxemburg, Malta, Martinique, Monaco, Poland, Portugal, Réunion, Romania, Slovakia, Slovenia, Spain, Switzerland, The Netherlands, United Kingdom, incl. Northern Ireland Price category 3: Russia, Thailand, Turkey Price category 4: Kenya, Yemen, Afghanistan, Airplanes, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bur- kina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo-Kinshasa, Costa Rica, Cruise ships, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorian Guinea, Ethiopia, Falkland Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti. Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macao, Macedonia, Madagaskar, Malawi, Maldive, Islands, Malesia, Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua Niger, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Rwanda, Saint Kitts and Nevis, Saint Martin, Saint Vincent and the Grenadines, Samoa, Saudi-Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St Lucia, Sudan, Suriname, Swaziland, Syria, Tadzhikistan, Taiwan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe Sonera Traveller s Talk Sonera Travel Benefit is a service which can be ordered separately, and has no connection or monthly charges. The Traveller s Talk service is available only for the Basic subscription. Call placement/min... 0,08 Call set-up charge/call... 0,49 Sending an SMS/each... 0,08 Call reception /min... 0,00 The Sonera Travel Benefit prices are valid for standard-rate calls placed from TeliaSonera s network to Finland, Sweden, Norway or Denmark. Estonia, Latvia or Lithuania and for calls received and standard-rate SMSs sent in TeliaSonera s network in Sweden, Norway, Denmark, Lithuania, Estonia or Latvia. Call placement and call reception are charged in periods of 60 seconds. The calls placed are subject to a call set-up charge. The prices are valid only in Telia- Sonera s own networks, i.e. Telia and Sweden 3G in Sweden, Telia in Denmark, NetCom in Norway, EMT in Estonia, LMT in Latvia, and Omnitel in Lithuania. If the phone automatically changes the network abroad, the network may change between calls. In this case, calls are charged for according to the Calls and SMSs Abroad price-list. 11

12 12 Other charges Customer service fee Account statement... 10,00 Receipt of paid bil... 10,00 Billing surcharge for call itemization... 10,00 Billing surcharge for call itemization... 10,00 Writing of invoice, one-time charge/invoice... 10,00 IMEI blo... 10,00 General emergency number free of charge Service provider hotline services...as listed in the service provider s price list Service charge +mcc 0800-prefixed numbers... Free of charge Calls to a Sonera Cid number... Refer to the service (prefix 0201-, 0203-, 0204-, 0205-, provider s price list or 0207) Universal access numbers... Refer to the service provider s price list (More information on the numbers is available online at Other company numbers... Refer to the serviceprovider s price list (More information on the numbers is available online at prefixed numbers... mcc 071-prefixed numbers (Sonera Permanent Number)... mcc Service providers content services...refer to the service provider s price list - password retrieval... free of charge Sonera service SMS search word - list 1/retrieval... 0,14 - instructional message/message... 0,14 Call from the fixed network to mobile phones 9)... /min - weekdays Mon to Fri 8am to 5pm... 0,244 - other times... 0,16 Calls placed using the fixed ,17 + Inc ( 0.10/call /min) - Directory detail change/subscription... 10,00 SIM unlocking code from customer service... 10,00 - from Omat Sivut... 0,00 - self-service by calling the service menu...mcc/inc Subscription with device - Agreement termination charge... 50,00 (In addition, we invoice for the remaining monthly charges for a device bought under a fixed-term agreement.) Invoicing Delivery charge for a paper invoice for an Exact or Basic subscription... 2,90 Invoicing surcharge for invoices sent abroad: /invoice... 16,16 Copy of sent invoice /invoice... 10,00 Payment reminded (tax free)... 5,00 (Potential other collection costs will also be charged) Concluding a payment agreement by contacting customer service /payment agreement... 10,00 It is also possible to conclude a payment agreement for an invoice/invoices as self-service by SMS, on the Internet ( or via the mobile phone s browser Payment agreement as self-service... 5,00 - Approve messages for agreements concluded by SMS are subject to an additional charge of 0.17/ message - Agreements concluded using the interactive voice response system are subject to an additional charge of 0.17/call + mcc/inc - Online or using a mobile browser the data transfer is charged in accordance with the data transfer service of the subscription Change of invoicing period... 10,00 Penalty interest is charged on late payments as of the invoice due date. The annual penal interest according to the Interest Act is the valid reference rate set by the Bank of Finland plus 7 percent. The invoicing period is one month. A new invoicing period commences monthly and always on the same date (for example starts on the 8th day of every month and ends on the 7th month of the following month). The first invoicing period may be longer or shorter. The monthly charge will not be charged for the month in which the subscription was activated, with the exception of the monthly charges of voice and SMS packages. If a customer does not use all the calls and/or messages included in the monthly charge for his/her subscription/package, the

13 unused minutes/messages will not be refunded to the customer. If a customer relationship lasts less than one month, a full monthly charge will be collected. No invoice is sent during the invoicing month, if the total of a paper invoice is less than 20 or the total of an electronic invoice is less than 10. With business customers, the invoicing limit is 50. In such cases, the amount is carried over to the next month s invoice. Customers with Sonera Exact receive an invoice for each invoicing month, regardless of the invoice total. Charges for calls made in Finland: per-minute charge according to the mobile subscription type for each minute or part of minute. The pricing applies to the Sonera Basic subscription and the Sonera Exact subscription in the case of calls not included in the package. In the call packages of the Exact subscription, domestic calls are deducted from the selected total number of minutes on a per-second basis. Reference numbers 1) The per-minute price of calls exceeding the package does not apple to calls to premium-rate service numbers or company numbers or to international calls or calls made abroad. 2) By selecting a suitable package entity to your Exact subscription, you can use your phone abroad without worry: the Call, Message and Surf package automatically includes usage in Sweden, Norway, Denmark, Estonia, Latvia and Lithuania, when you call or send messages to any of these countries or to Finland and when you receive calls in these countries. In the above countries, the subscription operates only in TeliaSonera s networks. The pricing of a domestic Call, Message and Surf package is applied abroad on the conditions specified in the service description of the Exact subscription. With the packages of the Exact subscription, you can also make calls and video calls and send SMSs and MMSs to the Nordic and Baltic countries (Sweden, Norway, Denmark, Estonia, Latvia and Lithuania) at the price of your domestic total package. Calls are included in the package, if they are made using one of the following international prefixes: +, 00, 990 or The pricing is applied only to standard-rate international prefixes, not to service numbers or other premium-rate numbers. 3) A data transmission connection is charged for whenever network capacity is reserved for a data transmission connection. Sonera is not liable for the service provider s system or its availability at a certain time. Sonera is not responsible if messages are not sent or received by the recipient or cannot otherwise be used for reasons attributable to the users terminal equipment or its features. Sonera is not responsible for any files or parts of files that are lost, not received or received corrupted on account of a lost data connection. 4) The set-up charge for a data call is 0.11/call, and it is charged when the calls has lasted 30 seconds. 5) The maximum length of one SMS is 160 characters. Some terminal devices allow you to write and send text messages of more than 160 characters. In these cases, the message transmitted over the mobile network is split into messages of up to 160 characters, and each of these messages is subject to a standard text message transmission charge. 6) When using the service on mobile browser, the data transfer charge for the data transfer service of the subscription applies. 7) The SMS package of Sonera Exact contains standard-rate domestic text messages sent from mobile to mobile. 8) For customers who only get an electronic invoice, the regular call itemization (if applicable) is also available electronically in the Omat Sivut portal. 9) In this price list, Sonera Mobile Subscriptions are considered to include the subscriptions listed in this price list as well as any Sonera Mobile Subscriptions that have been taken off the market, as well as Sonera Easy subscriptions and Sonera Business Subscriptions. 10) Invoiced on a separate invoice. 11) The caller pays the full call time. Moreover, the person forwarding the calls pays the second connection until the end of the calls. 12) Invoiced according to the lowest call rate available to the customer. 13 )When calls are made from the fixed network, the local network charge of the subscription operator concerned is added to the prices. If the customer of the fixed telephone network has the Sonera Voice Agreement or Sonera Company Voice Agreement, calls to mobile subscriptions are charged for according to the price-list of the Voice or Company Voice Agreement. The price-lists are available on the Internet at For fixed-to-mobile calls placed with the prefix 90101, see page 18 of this price-list. For the prices of other service providers, see the service provider s price-list. 14) Details predating 4 months are charged based on actual costs. 15) The invoice data are sent automatically to the mobile phone when the invoice has been generated.. 16) Invoice details can be retrieved by sending the message LASKU to the number ) Changing the price cap of international data transfer by SMS: send the message MUOKKAA RAJA to Abbreviations used in the price list mcc mobile call charge lnc local network charge icc international call charge 13

14 Sonera Kodin Netti Sonera s steadily reliable, high-speed Internet access allows the whole family to surf at the same time. Sonera Kodin Netti.from 24.90/mth Sonera Kodin Netti 8, 10, 24, 100, 200 and 1,000 Mbit/s, 24-mth agreement Check the availability and price at. One-time charges One-time charges for subscriptions and services as fom 1 July Transfer of subscription Transfer of subscription free of chage once a year in connection with a removal. Transfer of subscription more often than once a year Does not apply to Sonera Broadband Wireless subscriptions. Change of payer Note: through self-service 0 Change of owner Change of user Change of subscription type Note: Applies to changes between fixed. broadband subscriptions (ADSL/Fibre/Cable). Transmission rate upgrade Transmission rate downgrade Payment agr. on an invoice Note: through self-service 5.00 Inv. copy from customer service /inv. Inv. copy through self-service /inv. Change of invoicing group Change of invoicing period Basic charge for a closed subscription A subscription can be closed once in a calendar year, for 1 3 months at a time Does not apply to fixed-term agreements. Reopening of a closed subscription Charged when a closed subscription is reopened automatically. Instant opening of a closed subscription Charged when a closed subscription needs to be opened immediately. Charged installer s visit Charged from the end user, if broadband delivery check or troubleshooting shows that the fault is in the end user s equipment (modem, computer) or internal network. Customer service s processing charge Activation of regular itemization /subsc. Note: through self-service 0 Activation of one-time itemization. 9.00/subsc. Conn. charge for subscription Subscription charge Password change

15 The subscription charge is charged separately each time a subscription is activated, i.e. it must also be paid If the site has earlier been connected to the network before but is disconnected at the time of order. The subscription charge is also charged if the customer wants another building on the same property to be connected to the network. Network construction work outside the customer s property within max. 100m from the nearest network access point is included in the subscription charge. In addition to the subscription charge indicated in the price list, Sonera is entitled to collect from the customer a separate, case-specific construction charge for the section exceeding the above 100m. The construction charge is determined by the actual costs, based on the offer made by Sonera and accepted by the customer. The customer should check with the tax authority whether the installation-related part of the charge ( 470) is, according to the current taxation practice, eligible for a domestic help credit. Paper invoice Paper invoice sent by mail invoice Invoice sent by Internet Assistant Internet Assistant is free of charge to. Sonera broadband customers. The service is automatically available to Sonera s broadband customers. Additional mailboxes /mth Size of add. mailboxes 500 MB/each Add. mailbox capacity /mth Add. mailbox capacity is 500 MB. forwarding to mobile phone /message Home Fibre Detached houses: subsc. charge and installation charge Semi-detached houses: subsc. charge and installation charge In semi-detached houses, each half should be ordered a separate Sonera Kotikuitu access. In addition, a surcharge based on a site survey may be payable if laying the fibre optic cable in the area requires a separate operation. For more information, please refer to the Pientalorakentajan tietoliikenneopas (which is at the moment unfortunately only available in Finnish). Helpson support services Service-call charge 1.99/min + lnc / mcc Learn more about the service at 15

16 Contact information CHAT CUSTOMER SERVICE (24/7) FACEBOOK TWITTER CUSTOMER SERVICE Mondays to Fridays. 8am to 8pm Saturdays. 9am to 4.30pm SALES SERVICE Mondays to Fridays. 8am to 8pm Saturdays. 9am to 4.30pm FAULT SERVICE Mondays to Fridays. 8am to 8pm Saturdays. 9am to 4.30pm HELPSON Mondays to Fridays. 8am to 8pm Saturdays. 9am to 4.30pm Consumer customers find a variety of tools. and information related to their services at: Contact us at any time, we answer questions on. weekdays between 8am and 8pm. You may also. send us a private message. Tweet our Customer Service at any time, we. answer tweets on weekdays between 8am and 8pm (local network charge / mobile phone charge) Hotline for consumer customers. for all service related questions (Free of charge) We help you in technical problems. and take your fault reports We provide advice and. ( 1.99 per min + local network charge,. queuing is subject to the mobile. call charge/local network charge) help in technical problems by telephone or on site. TeliaSonera Finland Oyj, Sonera Customer Service, P.O. Box 0400, FI SONERA The information is based on the situation in April TeliaSonera Finland Oyj reserves the right to change the information. TeliaSonera Finland Oyj Teollisuuskatu 15, Helsinki. Registered office: Helsinki Tel Business ID: VAT identification number: FI