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1 ACN Broadband ACN Home Security in partnership with Virgin Media in partnership with Securitas Direct Market & Product Overview

2 CONTENTS 1. Who is Securitas Direct? 2. Home Security Market in Portugal 3. Product Offering

3 1. Who is Securitas Direct? Securitas Direct is an international provider of security services and products with over 20 years experience, serving 1.5 million customers in 12 countries It is the largest player on the Portuguese market and has almost 45% market share for home and small business security services Customer satisfaction and quality of their products and services are among the key values of Securitas Direct As a result, customer loyalty is at an average of 10 years

4 1. Who is Securitas Direct? Securitas Direct also offer customers the following benefits: Monitored alarm with Verisure technology: Alarm triggers a photo recording and a call to a Central Alarm Station so that the correct response can be given through voice and image verification All inclusive: installation and call-outs at no additional cost Exclusive operation: staff only handle Securitas Direct alarms, ensuring superior knowledge of the system and procedures Extensive service network covering Portugal: - 25 local branches security experts maintenance experts Central Station Alarm support staff

5 2. Home Security Market in Portugal Facts about the Home Security Market 4 million households in Portugal Close to 200,000 alarm systems installed in Portugal* Increasing demand: Number of alarm systems almost doubled between * Securitas Direct total market share in the security sector: 45%* Growing demand for Securitas Direct, as opposed to the competition: Customers 2010 Customers 2011 Securitas Direct 15,538 16,697 Competitors 14,000 13,000 *Current information as at 2011

6 3. Product Offering Basic Home Alarm Kit + Alarm Subscription For residential and small business customers Basic Home Alarm Kit, containing Control Panel with keypad. Unique intercom Personal portable to call for help 2 motion detectors with camera and flash 1 magnetic detector for open doors and windows 1 easy key reader 4 encrypted keys 1 independent Siren Warning signs Alarm Subscription with Verisure technology 24 hours support and surveillance via a Central Alarm Station Police notification if a security breach is detected Image and voice verification via a mobile network Remote surveillance and control of the alarm system via telephone, Internet or 3G device (smartphone) Available for only 449 via ACN instead of the regular price of 889! Cost Alarm Kit: Monthly subscription: Contract period: 449 (excluding VAT) (Promotional price for ACN customers) 27 (excluding VAT) for residential customers 30 (excluding VAT) for small business customers 24 months

7 3. Product Offering Verisure This proprietary technology developed by Securitas Direct is at the heart of today s most advanced alarm system. Verisure utilises cutting edge, mobile network features to deliver the following benefits: Increased Safety no disabling by cutting phone lines as the wireless network is used to transfer surveillance data and communications Effectiveness designed and managed exclusively by Securitas Direct, thereby avoiding compatibility issues. Activation is done simply by calling the customer care centre Low cost Verisure is included in the monthly subscription for the Securitas Direct service Immediate response The Central Alarm Station notifies the customer of any security breach and immediately starts the action plan. Response is less than 45 seconds Link with local Police the police are notified of any verified alarm. Notification to the police is guaranteed with listening and image verification. The images allow the police to identify the intruder and ensure most effective intervention Remote Access the system can be controlled and monitored at any time, from any place as customers can access it directly via their smartphone or the website or by calling the customer care centre

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