External Partner and Customer Login Instructions via myngc Portal

Transcription

1 External Partner and Customer Login Instructions via myngc Portal

2 Purpose The purpose of this document is to provide the Northrop Grumman Corporation (NGC) external partners and customers with instructions to create their ActivIdentity token Directory Password, set their ActivIdentity token PIN, and logging into via the NGC Portal. Access to the NGC environment and associated applications may be accessed only by first logging in via the NGC portal. General Information All users should follow the instructions in Section III (Recommended Browser Settings) initially otherwise the trusted website message will continue to appear upon each login. Access to the NGC environment and applications requires dual authentication that includes using a NGC issued ActivIdentity token, DoD CAC or a Certipath/Federal Bridge Partner Certificate. To maintain an active account, all external partners / customers must log into the system at least once every 90 days. If a user wishes to change the method of authentication, the Change in Access Authentication Method form must be completed and submitted through a NGC Sponsoring Manager. If the previous authentication method was a ActivIdentity token, the ActivIdentity token must be returned to: Northrop Grumman Corporation 1800 Glenn Curtiss Street DH6/1231/AL Carson, CA Attn: AAO These instructions identify steps for your initial and subsequent logins as well as recommended browser settings using Internet Explorer 7. Pay close attention to the instructions on each of the screens. The screens may appear the same; however, the fields may prompt you for different information. Questions Prior to contacting the Northrop Grumman Service Desk for assistance with login issues, please contact your project s point of contact for assistance. If you have any additional login questions, please contact the Northrop Grumman Service Desk at Advise that you are an external partner or customer and that you are having problems with your extranet access/extranet account. At that point the Service Desk will validate your identify using the security questions you answered on your original access request form, create a help ticket, and work to resolve the reason for your call. External Partner / Customer Login Instructions via the myngc Portal Page 2 of 39 Northrop Grumman Service Desk

3 Table of Contents SECTION I ACTIVIDENTITY TOKEN... 4 LOGGING IN THE FIRST TIME VIA ACTIVIDENTITY TOKEN... 4 SUBSEQUENT LOGIN INSTRUCTIONS SCENARIO 1: PROGRAM LINKS AND RESOURCES SCENARIO 2: NO PROGRAM LINKS AND RESOURCES SECTION II ACCESS VIA A COMMON ACCESS CARD (CAC) OR A CERTIPATH/FEDERAL BRIDGE PARTNER CERTIFICATE LOGGING IN THE FIRST TIME SUBSEQUENT LOGIN INSTRUCTIONS SECTION III RECOMMENDED BROWSER SETTINGS FOR INTERNET EXPLORER ENABLE MIXED CONTENT MESSAGE POP-UPS ENABLE AUTOMATIC CACHING ADVANCED SETTINGS TO GAIN ACCESS TO SHARECENTER SECTION IV - GETTING HELP FIRST POINT OF CONTACT THE SERVICE DESK ESCALATION CONTACT MY PROJECT IS OVER WHAT DO I DO? External Partner / Customer Login Instructions via the myngc Portal Page 3 of 39 Northrop Grumman Service Desk

4 Section I ActivIdentity Token Logging In the First Time via ActivIdentity Token Step Instructions Screen Shots 1. Prior to executing these instructions, make sure you have on-hand the information that was ed to you (such as your username). a. Open an Internet Explorer browser window b. Enter c. Select myngc Customer/Partner Portal option from the right-hand menu. From here you will login, change your temporary directory password, and create a PIN. External Partner / Customer Login Instructions via the myngc Portal Page 4 of 39 Northrop Grumman Service Desk

5 2. a. Select ActivIdentity OTP Token. Logging in via this method requires a NGC-issued ActivIdentity token. It should look similar to the diagram below: External Partner / Customer Login Instructions via the myngc Portal Page 5 of 39 Northrop Grumman Service Desk

6 3. Enter your user information into the 3 fields displayed: a. Username : Enter your username which was ed to you. This is your username for future logins. b. Password : Enter your temporary directory password, which was ed to you. c. Active Identity Passcode : Enter your temporary actividentity passcode, which was mailed to you. d. Select the Login button. External Partner / Customer Login Instructions via the myngc Portal Page 6 of 39 Northrop Grumman Service Desk

7 4. You will now be prompted to change your password: a. Old Password : Enter your temporary directory password, which was ed to you. b. New Password : Enter a new password that is at least 8 alphanumeric characters. Your new password MUST contain at least one upper case character, at least one lower case character, and at least one digit. c. Confirm New Password : Re-type the new password. d. Select the Change Password button. External Partner / Customer Login Instructions via the myngc Portal Page 7 of 39 Northrop Grumman Service Desk

8 5. a. When this screen appears, select the CONTINUE button You have successfully created a new directory password. FROM THIS POINT FORWARD you use this new directory password for logging on. Please note that this password must be changed every 90 days. You will be prompted to do this when the time approaches. External Partner / Customer Login Instructions via the myngc Portal Page 8 of 39 Northrop Grumman Service Desk

9 6. Go to: a. Select ActivIdentity OTP Token. External Partner / Customer Login Instructions via the myngc Portal Page 9 of 39 Northrop Grumman Service Desk

10 7. You must now login again with the new credentials that you just created. You will need to enter your: a. Username : Enter your username. b. Directory password : Enter the new password you just created. c. Active Identity Passcode : Enter your temporary actividentity passcode, which was mailed to you. d. Select the Login button. External Partner / Customer Login Instructions via the myngc Portal Page 10 of 39 Northrop Grumman Service Desk

11 8. From the AAA Web Help Desk you will set your ActivIdentity PIN and provide answers to the security questions. a. Select Directory (Network) password. b. What is your username? Enter your username. c. Select the OK button. If a Proxy Error message displays. Click the refresh button (F5) and the next page will render. External Partner / Customer Login Instructions via the myngc Portal Page 11 of 39 Northrop Grumman Service Desk

12 9. You will now be prompted for your Directory (Network) Password: a. What is your Directory (Network) password? Enter the new directory password created in Step 4. b. Select the OK button If a Proxy Error message displays. Click the refresh button (F5) and the next page will render. External Partner / Customer Login Instructions via the myngc Portal Page 12 of 39 Northrop Grumman Service Desk

13 10. You will now activate your ActivIdentity token: a. Press the ON button on your ActivIdentity token until a one-time password appears. b. Enter the one-time password : Enter the one-time password displayed on your ActivIdentity token. c. Select the Next button. If a Proxy Error message displays. Click the refresh button (F5) and the next page will render. External Partner / Customer Login Instructions via the myngc Portal Page 13 of 39 Northrop Grumman Service Desk

14 11. You will now be prompted to enter your PIN: a. PIN : Enter a PIN having 4-8 alphanumeric characters. Do not use special characters or spaces. This PIN is EXTREMELY IMPORTANT for you to remember. You will use it for all subsequent logins so be sure to select something that is easy for you to remember. b. Confirm PIN : Re-type the new PIN c. Select the Set PIN button If a Proxy Error message displays. Click the refresh button (F5) and the next page will render. External Partner / Customer Login Instructions via the myngc Portal Page 14 of 39 Northrop Grumman Service Desk

15 12. You have successfully bound your ActivIdentity token to your username and created your PIN. a. Select the Yes button to access Self Desk operations. If a Proxy Error message displays. Click the refresh button (F5) and the next page will render. External Partner / Customer Login Instructions via the myngc Portal Page 15 of 39 Northrop Grumman Service Desk

16 13. You will now set your security questions answers for your ActivIdentiy token. a. Select Set security questions answers If a Proxy Error message displays. Click the refresh button (F5) and the next page will render. External Partner / Customer Login Instructions via the myngc Portal Page 16 of 39 Northrop Grumman Service Desk

17 14. You will now be prompted to provide answers to security questions. The answers should be the same as you previously provided on the US Person External Partner Access Request form. a. Answer at least 2 security questions. Respond NA to the 2 questions not answered. b. Select the Set button The security answers will be used to authenticate your identity when you phone the Northrop Grumman Service Desk. If a Proxy Error message displays. Click the refresh button (F5) and the next page will render. External Partner / Customer Login Instructions via the myngc Portal Page 17 of 39 Northrop Grumman Service Desk

18 15. When this screen appears, please close your browser. FROM THIS POINT FORWARD you will use the new directory password and ActivIdentity passcode (PIN + 8-digit token code) for logging on to the portal AND the Subsequent Login Instructions to access your program workspace. If you are not able to gain access, please refer to the information in Section IV of this document. External Partner / Customer Login Instructions via the myngc Portal Page 18 of 39 Northrop Grumman Service Desk

19 Subsequent Login Instructions Scenario 1: Program Links and Resources Step Instructions Screen Shots 1. a. Open an Internet Explorer browser window. b. Enter c. Select myngc Customer/Partner Portal option from the right-hand menu. External Partner / Customer Login Instructions via the myngc Portal Page 19 of 39 Northrop Grumman Service Desk

20 2. a. Select ActivIdentity OTP Token. External Partner / Customer Login Instructions via the myngc Portal Page 20 of 39 Northrop Grumman Service Desk

21 3. Enter your user information into the 3 fields displayed: a. Username : Enter your username. b. Directory password : Enter your new directory password. This is the directory password that you created during your initial setup or reset after each 90 day interval. c. Active Identity Passcode : Enter your PIN followed by: the 8-digit # from the ActivIdentity token d. Select the Login button. External Partner / Customer Login Instructions via the myngc Portal Page 21 of 39 Northrop Grumman Service Desk

22 4. Upon successful logon to myngc portal, you will see a page similar to the one on the right side. 5. Examine the left navigation bar area to see if you have options listed. If yes, simply click the desired option to gain access to the specific program and/or resource. If no, go to Scenario 2. External Partner / Customer Login Instructions via the myngc Portal Page 22 of 39 Northrop Grumman Service Desk

23 Scenario 2: No Program Links and Resources Step Instructions Screen Shots 1. In this scenario you must locate the separate you received with the unique URL to gain access to the specific program and/or resource. To ease subsequent accesses, it is recommended that you save the specific URL(s) to your Internet Explorer Favorites. This way you will have the URL(s) handy and not need to continually locate a specific . If you are not able to gain access, please refer to the information in Section IV of this document. External Partner / Customer Login Instructions via the myngc Portal Page 23 of 39 Northrop Grumman Service Desk

24 Section II Access Via a Common Access Card (CAC) or a Certipath/Federal Bridge Partner Certificate Logging in the First Time Step Instructions Screen Shots 1. Prior to executing these instructions make sure you have on-hand the information that was ed to you (such as your username). a. Open an Internet Explorer browser window. b. Enter c. Select myngc Customer/Partner Portal option. From here you will login, and change your temporary directory password. External Partner / Customer Login Instructions via the myngc Portal Page 24 of 39 Northrop Grumman Service Desk

25 2. a. Choose: Hardware User Certificate on SmartCard.. OR Other certificate option. Logging in via this method requires that you have a DoD issued CAC card / NGC-approved x.509 certificate. This could be either a CAC or software-based certificate. External Partner / Customer Login Instructions via the myngc Portal Page 25 of 39 Northrop Grumman Service Desk

26 3. a. Choose a digital certificate. b. Select OK. The screen displayed may be different from the screen shown in the diagram to the right. 4. a. Enter your PIN for the digital certificate chosen. b. Select OK. The screen displayed may be different from the screen shown in the diagram to the right. A problem may be encountered if you do not have a CAC card inserted into the card reader before selecting a certificate. If prompted to put in a CAC card and you do not see the popup to enter your pin you should perform step 2.a. (Select Loin Method) again. External Partner / Customer Login Instructions via the myngc Portal Page 26 of 39 Northrop Grumman Service Desk

27 5. Enter your user information into the 2 fields displayed: a. Username : Enter the username that was ed to you. This is your username for all future logins. b. Password : Enter your temporary password that was ed to you. c. Select the Login button. External Partner / Customer Login Instructions via the myngc Portal Page 27 of 39 Northrop Grumman Service Desk

28 6. If you enter the information in Step 5 correctly you will be prompted to change your password. If the login screen reappears repeat Step 5. Be sure to enter your credentials correctly. Repeated errors will cause a lockout of your account. a. Old Password : Enter your temporary directory password that was ed to you and used in Step 5. e. New Password : Enter a new password that is at least 8 alphanumeric characters. Your new password MUST contain at least one upper case character, at least one lower case character, and at least one digit. b. Confirm New Password : Re-type the new password. c. Select the Change Password button. External Partner / Customer Login Instructions via the myngc Portal Page 28 of 39 Northrop Grumman Service Desk

29 7. a. When this screen appears, select the CONTINUE button. External Partner / Customer Login Instructions via the myngc Portal Page 29 of 39 Northrop Grumman Service Desk

30 8. You have successfully created a new directory password. FROM THIS POINT FORWARD you will use this new directory password for logging on. Please note that this password will need to be changed every 90 days. You will be prompted to do this when the time approaches. You must now login again with the new credentials that you just created. You will need to enter your: a. Username : Enter your username. b. Password : Enter your password. This is the new password that you just created in Step 6. Select the Login button. If you are not able to gain access, please refer to the information in Section IV of this document. External Partner / Customer Login Instructions via the myngc Portal Page 30 of 39 Northrop Grumman Service Desk

31 Subsequent Login Instructions Step Instructions Screen Shots 1. a. Open an Internet Explorer browser window. b. Enter c. Select myngc Customer/Partner Portal option. External Partner / Customer Login Instructions via the myngc Portal Page 31 of 39 Northrop Grumman Service Desk

32 2. a. Choose: Hardware User Certificate on SmartCard.. OR Other certificate option. Logging in via this method requires that you have a DoD issued CAC card / NGC-approved x.509 certificate. This could be either a CAC or software-based certificate External Partner / Customer Login Instructions via the myngc Portal Page 32 of 39 Northrop Grumman Service Desk

33 3. c. Choose a digital certificate. d. Select OK. 4. c. Enter your PIN for the digital certificate chosen. d. Select OK. The screen displayed may be different from the screen shown in the diagram to the right. A problem may be encountered if you do not have a CAC card inserted into the card reader before selecting a certificate. If prompted to put in a CAC card and you do not see the pop-up to enter your pin you should perform step 2.a. (Select Loin Method) again. External Partner / Customer Login Instructions via the myngc Portal Page 33 of 39 Northrop Grumman Service Desk

34 5. Enter your user information into the 2 fields displayed; c. Username : Enter your username. d. Password : Enter your new password. This is the password that you created during your initial login or reset after each 90 day interval. e. Select the Login button. If you are not able to gain access, please refer to the information in Section IV of this document. Section III Recommended Browser Settings for Internet Explorer 7 Step Instructions Screen Shots Enable Mixed Content Message Pop-Ups External Partner / Customer Login Instructions via the myngc Portal Page 34 of 39 Northrop Grumman Service Desk

35 1. Open an Internet Explorer browser window: a. From the menu, select Tools, then Internet Options. b. Select the Security tab. c. In the Select a Web Content zone. window click on the Local Intranet icon. d. Near the bottom of the screen, press the Custom Level button. e. Now scroll down about half way and within the Miscellaneous Section you will see Display Mixed Content, select the radio-button to Enable this option. f. Press the OK button. g. Then, press Yes button on the pop-up message. External Partner / Customer Login Instructions via the myngc Portal Page 35 of 39 Northrop Grumman Service Desk

36 Step Instructions Screen Shots Enable Automatic Caching 2. Open an Internet Explorer browser window: a. From the menu, select Tools, then Internet Options. b. Select the General tab. c. In the Temporary Internet Files section, press the Settings button. d. On the Settings screen, select the radio-button Automatically. e. Lastly, press the OK button. External Partner / Customer Login Instructions via the myngc Portal Page 36 of 39 Northrop Grumman Service Desk

37 Step Instructions Screen Shots Advanced Settings 3. Open an Internet Explorer browser window: a. From the menu, select Tools, then Internet Options. b. Select the Advanced tab. c. Scroll down to the bottom of the list and under Security you will see Use TLS 1.0. Check that box. d. Press the OK button. External Partner / Customer Login Instructions via the myngc Portal Page 37 of 39 Northrop Grumman Service Desk

38 To gain Access to ShareCenter If you were granted access to ShareCenter, you will be able to gain access via myngc portal. Click ShareCenter for Partners under Resources. You might get a temporary error message being displayed that you don t have the proper access rights. However, the screen will automatically get redirected to the page that you will have access to. NOTE: You will NOT access via myngc Portal if you were provided an URL to access your workspace. From the top global menu area, under Personal, choose My Workspace. You should have a link to the workspace area where your sponsor has granted you access. External Partner / Customer Login Instructions via the myngc Portal Page 38 of 39 Northrop Grumman Service Desk

39 Section IV - Getting Help First Point of Contact The first point of contact for gaining access to any of NGC s resources is the NGC-employee who sponsored your access. This person is referred to as your Sponsor or Sponsoring Manager. This individual is familiar with the areas and tools that you need to access. Your Sponsor is familiar with the specific areas you require access to within NGC such as project workspaces. Only your sponsor and those working with your sponsor can coordinate your access to these areas. The Service Desk does not have privileges to grant permissions or access to specific workspaces or projects. The Service Desk The Service Desk can help with basic issues such as a password reset or initial login problems. Contact the Service Desk at Be sure to advise that you are an external partner or customer. Provide specifics relating to the problem you are having such as cannot login for the first time or forgot my password. You will be required to validate your identity using the security questions and answers you provided in your original access request. If the Service Desk is not able to resolve your problem immediately a ticket will be created. Be sure to get your ticket number for future reference. Escalation Contact Your Northrop Grumman sponsor is always your contact for any escalations that you may have. My Project is Over What do I do? When your project or proposal is over you must advise NGC so that your access will be terminated. At all times this is done via your Sponsor. At the onset of your work an estimated date of completion was provided by your Sponsor. As this date was only an estimate it is possible that your access will be terminated earlier or after the estimated completion date. Some NGC-systems automatically notify when your end-date is approaching. In either case (early completion or extension) you must coordinate your continued or terminated access with your Sponsor. Upon completion of a project or proposal and termination of your access, you must return all equipment, such as a SecurID token, to Northrop Grumman as describe under Purpose in this document. External Partner / Customer Login Instructions via the myngc Portal Page 39 of 39 Northrop Grumman Service Desk