Savings. How to make the most of your money

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1 Savings How to make the most of your money

2 Contents 1 Introduction 2 Step-by-step 3 At-a-glance 4 ISAs 6 Instant access accounts 9 Notice accounts 10 Telephone and Internet accounts 11 Summary Box 12 Fixed rate accounts 13 Offset Service 14 Opening an account 15 Youth accounts 16 Other products This leaflet is available in braille, large print and on audio tape. Ask in branch or call (Minicom ) to request that the leaflet/ brochure be sent to you in an alternative format.

3 Rapid growth People have lots of different reasons for building up a nest egg. But whether you re saving for a specific purpose, making an investment for the future or simply putting something aside just in case, you ll want to be sure you re making the most of your money. At The Royal Bank of Scotland, we offer a wide range of savings accounts to suit different needs. But whatever your reason for saving, and whichever product you decide on, you can always be sure of one thing competitive rates. And because many of our rates of interest are tiered, the more you save, the more your balance will grow. Alternatively, why not ask about our Offset Service? Rather than earning interest on your savings, you can use the money in the account to reduce the amount of interest you pay on your mortgage. It s easy to open a Royal Bank savings account and there are lots of ways you can do so: Pop into your local branch and speak to a Customer Adviser. They ll help you choose the right product for your needs, and make sure the whole application process runs smoothly. Call our helpline on (Minicom ) at a time that s convenient to you. Our experts can provide information on all our products and services and talk you through what you need to do next. You can also find out more at and even apply on-line for some accounts. For details about what information you will need to open an account, see the Opening an account section on page 14. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE 1

4 Step-by-step A guide to your best savings options Are you interested in using your savings to help you pay less interest on your mortgage? Yes Offset Instant Access Savings Account (see page 12) No Have you paid into a cash ISA for this tax year? Yes In which case, you cannot take out a cash ISA No Instant Access ISA (max deposit 3,600 each tax year) (see pages 4 5) If the amount that you want to invest exceeds the cash ISA limit, then choose another savings product as follows: Would you like to open and operate an account on the internet and/or telephone? Yes Yes Internet Only Telephone Do you need instant access to your money? Direct Saver and Internet (see page 10) Telephone Saver Yes No (see page 10) Do you need regular access to your savings? How long are you prepared to tie up your money for? No Yes Are you a Private Banking customer? Yes Do you have a Royalties Gold or Premier or Private account? No Do you have a Royalties Private account? 30 days 1 year+ Bonus 30 (see page 9) Fixed Rate Bond (see page 11) No Yes No Yes Yes No Instant Access Savings Account (see page 6) 2 Private Banking Deposit Account (see page 7) Instant Access Savings Account (see page 6) Royalties Saver (see page 7) Royalties Private Saver (see page 7) Instant Savings Tracker (see page 6) or First Home Saver (see page 8)

5 At-a-glance Individual Savings Account (see pages 4 5) These work just like normal savings accounts, except that your interest is tax-free. There are several different types of ISA to choose from, including our Instant Access Cash ISA. Instant Access Savings Account and Instant Savings Tracker (see pages 6 7) Both these instant access savings accounts offer you competitive interest rates, the flexibility to add to your account whenever you want and a Cashline card for withdrawals and/or balance checks. Royalties Saver (see page 7) An instant access account, with tailored rates for customers with a Royalties Gold, Royalties Premier or Royalties Private current account. This account also offers the option of a Cashline card for withdrawals or balance information. Royalties Private Saver (see page 7) Available exclusively to Royalties Private customers, offering instant access, tailored interest rates and an additional benefit of bonus interest each month, if you do not make any withdrawals in that month. Minimum balance 10,000. Private Banking Deposit Account (see page 7) A savings account available exclusively to our Private Banking customers. It offers one of our best instant access savings rates and no minimum balance requirements. the amount you wish to withdraw. This account also offers you the additional benefit of a 1% conditional annual interest bonus on the balance of the account. Direct Saver (see page 10) Direct Saver, our online saving account, gives you access to your savings day and night, seven days a week. It can only be operated by using Digital Banking, our Internet banking service and it offers great rates in return. For more information on Direct Saver, or to apply now, visit Telephone Saver (see page 10) Our Telephone Saver account provides instant access to your money, and can be operated by both Direct Banking (our Telephone banking service) and Digital Banking (our Internet banking service). It also offers you great interest rates. Fixed Rate Bond (see page 11) This is a medium to long-term savings account, which offers you a guaranteed rate of interest. You can invest a lump sum of 2,500 to 500,000, for the full term of the account. Offset Service (see page 12) With our Offset Instant Access Savings Account, you can use your money to pay less interest on your mortgage. First Home Saver (see page 8) This offers instant access to your funds and the potential of a tax-free cashback when you take out a mortgage with us. Bonus 30 (see page 9) Suitable if you are able to give 30 days notice on Contact your local branch Call Visit 3

6 Individual Savings Accounts Individual Savings Accounts (ISAs) work just like other savings accounts, except that you don t pay tax on the interest you earn. Whether you like saving in cash, stocks and shares, or a combination of both, there s an ISA out there for you. With an ISA, you can opt for cash or equities. Alternatively, you can take out both types of ISA in any tax year from different providers if you want. Instant Access Cash ISA For a flexible account with competitive rates that lets you invest up to 3,600 per tax year, tax-free, take a close look at our Instant Access ISA. Key features open a Cash ISA with as little as 1 competitive tax-free returns with interest paid gross tiered interest rates the convenience of Direct Banking, our 24-hour telephone banking service interest paid annually at the end of March, to your ISA or to another account at your branch immediate access to your money whenever you need it flexible deposits add to your account whenever you want regardless of whether you make withdrawals or not, your tax-free benefits will remain intact and interest will continue to be paid gross transfer Cash ISA funds from your existing provider to your Royal Bank Cash ISA Open an account now It s easy to open an Instant Access Cash ISA simply complete the application form in the pocket at the back of this brochure and take it to your nearest branch. See the section Opening an account on page 14 for full details. 4

7 Things to note there s a limit on how much you can deposit in an Instant Access Cash ISA during any tax year for each tax year this is 3,600 once you ve deposited the maximum allowed, you won t be able to make any more deposits in that tax year, even if you have withdrawn money from the ISA to help us manage your annual allowances, deposits will normally be made from an existing Royal Bank account at the same branch. Stocks and Shares ISAs A Stocks and Shares ISA lets you benefit from the potential higher returns. You can subscribe to one Stocks and Shares ISA and one Cash ISA in any tax year, and this can be with the same or different provider. The overall limit between Stocks and Shares and Cash ISAs in any one tax year is 7,200 with a maximum of 3,600 of this in a Cash ISA. If you prefer to invest in stocks and shares, we can offer you access to our Expert Managed Solutions, Investment Options ISA. Why stocks and shares? With an Investment Options ISA, your money is invested in a range of diversified assets which are classified as stocks and shares. This opens up the potential for your money to grow faster than it would in a savings account or cash ISA. The structure of our funds means that you have access to a team of experts who are dedicated to finding the best performing fund managers and investments for your money. This is called a Multi-Manager structure and in practice this means that our investment manager, Morley, decide how much of each type of asset should be held within the funds (this is called asset allocation) and Close Investments manage the majority of the underlying fund managers*. This structure is designed to deliver smoother returns than traditional single asset funds and combined with the tax-efficiency of an ISA wrapper, this delivers a compelling solution to grow your money. *Close Investments manage all of the specialist fund manageres except Morley, in their capacity as manager of the Property and Cash funds. The Stocks and Shares ISA offers you the opportunity to benefit from the growth potential of the stock market free from capital gains tax. With the Stocks and Shares ISA, the maximum you can invest from the tax year 2008/2009 is 7,200, either on a regular or lump-sum basis. Royal Bank of Scotland Collective Investment Funds Ltd is the ISA provider for these ISAs, which are only available to customers aged 18 years or over. For further details, speak to a Financial Planning Manager at your branch. We have also arranged to offer you the Direct Trader Self-Select ISA. With this ISA, you can choose what shares you buy and sell. You can do so as often as you want, as long as your actual contributions to the ISA do not exceed the annual allowance. For more information about the Direct Trader Self-Select ISA, please see the brochure entitled Share Dealing. Contact your local branch Call Visit 5

8 Instant access If you re looking for a savings account which offers you a competitive rate of interest, but you also want immediate access to your money whenever you want, our instant access accounts could be just what you need. Instant Access Savings Account Introducing the convenient and easy way to save money with no transaction charges. Enjoy all the usual features of our instant access savings accounts, plus much more. Key features open an account with as little as 50 or 20 if you choose to save by monthly Standing Order pay nothing for your transactions maximise your earnings with daily interest calculation watch your savings grow with tiered interest rates the more you save, the higher the rate of interest receive a Cashline card to check your balance or make withdrawals (daily limit 300) at cash machines throughout Great Britain withdraw money when you re abroad at cash dispensers displaying the Cirrus symbol receive detailed statements every quarter or more often if you prefer enjoy an extra 0.25% on top of the standard interest rate if you are a Royalties member* include your account in our Offset Service (see page 12) manage your account round the clock using Direct Banking, our telephone banking service, and Digital Banking, our free Internet banking service** *To find out more about Royalties and Royalties Gold, pick up our Current Accounts brochure. **Call charges may apply. Instant Savings Tracker Get an even better return on your savings with tiered interest rates guaranteed to track the Bank of England Base Rate by a percentage until 1 February 2009*** Key features enjoy instant access to your money make three free withdrawals per quarter (further withdrawals 1.50 each) maximise your earnings with daily interest calculation receive a Cashline card to check your balance or make withdrawals (daily limit 300) at cash machines throughout Great Britain take advantage of tiered interest rates and watch your savings grow ***See Interest Rates Leaflet L250 for full details. 6

9 withdraw money when you re abroad at cash dispensers displaying the Cirrus symbol save regularly by Standing Order or by monthly oneway automatic transfer from your current account receive detailed statements every quarter or more often if you prefer manage your account round the clock using Direct Banking, our telephone banking service, and Digital Banking, our Internet banking service** minimum opening balance 500 Royalties Saver Royalties Saver is an exclusive savings account for customers with Royalties Gold, Royalties Premier or Royalties Private accounts. Benefits instant access to your savings whenever you need it tiered interest rates, so the more you save the more you earn a Cashline card for convenient access to your savings minimum balance of 2,000 and maximum balance of 1,000,000 save regularly by Standing Order manage your account by phone or online with Direct or Digital Banking Royalties Private Saver Royalties Private Saver is an exclusive savings account available only to Royalties Private customers. Key features Instant access to your savings whenever you need it Tiered interest rates, so the more you save the more you earn Monthly interest paid into your Royalties Private Saver or another named account Minimum balance of 10,000 Monthly bonus interest, if no withdrawals are made in that month Manage your account via branch, phone or online with Direct or Digital banking Make sure you take advantage of one of our highest paying instant access savings account, available exclusively to Royalties Private customers. Private Banking Deposit Account The Private Banking Deposit Account is available exclusively to our Private Banking customers, offering one of our best instant access branch-based rates. Key features Instant access to your savings whenever you need it Tiered interest rates, so the more you save the more you earn Monthly interest paid into your Private Banking Deposit Account or another named account **Call charges may apply. Contact your local branch Call Visit 7

10 No minimum balance Manage your account via branch, phone or online with Direct or Digital banking Maximum balance 15,000,000. First Home Saver Looking for a smart way to put together a deposit for your first home? Our First Home Saver could be for you. Key features enjoy all the benefits of the Instant Savings Tracker qualify for a tax-free cashback of up to 5,000* For full details, ask for our First Home Saver brochure, B155. *Cashback is only payable when customers take out a Royal Bank of Scotland mortgage after holding the savings account for at least six months. The amount of cashback is based on the lowest savings balance in the 6 months before the mortgage is drawn down. The maximum cashback of 5,000 is based on 50,000 being held in the account for the period of 6 months prior to drawdown of the mortgage. Open an account now It couldn t be easier to find out more about how the Royal Bank can give you an attractive rate of interest without tying up your money. 8

11 Notice the benefits If you don t need instant access to your cash, take a look at The Royal Bank of Scotland s Bonus 30 account. Tiered interest rates and a 1% bonus on your savings every year will make a difference you ll appreciate. Key features open an account with just 50 or 20 if you choose to save regularly by monthly Standing Order with tiered interest rates, the more you save, the faster your balance will grow set-up an automatic transfer to sweep any spare funds from your current account to your savings account each month check your balance over the counter or at Cashline machines with the Bonus 30 Cashline card withdraw money without charge at your own branch, provided you give 30 days notice on the amount you wish to withdraw get access to your money in emergencies manage your account round the clock using Direct Banking, our telephone banking service, and Digital Banking, our Internet banking service* if you need immediate access to your money, you ll incur a charge equivalent to 30 days interest on the amount withdrawn interest is paid annually at the end of March choose to have it paid into your Bonus 30 account or into another account at your branch Bonus The 1% interest bonus is paid annually at the end of March on all balances over 1 if you make no more than 4 withdrawals per year. If you do make more than 4 withdrawals per year, any bonus earned to that date is forfeited and your bonus will not start to build up again until the next bonus period. We recommend that you don t make more than your annual quota of withdrawals just before the bonus is paid. *Call charges may apply. Things to note when making a withdrawal you can take out as much of your money as you wish, provided you give 30 days notice on the balance you wish to withdraw you can withdraw your money immediately in emergencies but we might request five business days notice 9

12 Telephone and Internet accounts If you are looking for an instant access account which offers a great rate and you prefer to use the telephone or Internet only to operate it, then these accounts are for you. Telephone Saver Key features open and operate via telephone manage your account using Direct Banking, our telephone banking service save from just 1 tiered rates of interest so the more you save, the more you will earn! instant access to your money maximise your savings with daily interest calculation save regularly by Standing Order or direct transfers from another RBS account to help you manage your money, you can transfer funds instantly between RBS accounts. You can also manage your account via Digital Banking, our Internet banking service. instant access to your money maximise your savings with daily interest calculation save regularly by Standing Order or direct transfers from another RBS account to help you manage your money, you can transfer funds instantly between RBS accounts Direct Saver Key features open and operate via Internet only manage your account 24/7 using Digital Banking, our Internet banking service save from just 1 tiered rates of interest so the more you save, the more you will earn! Call Visit 10

13 Guaranteed return There s a great way to enjoy higher returns and still have the peace of mind of knowing you re not taking a risk. It s called our Fixed Rate Bond. Key Features take advantage of risk-free savings have peace of mind with competitive interest rates, fixed for the term of the account choose between one-year or longer term Fixed Rate Bonds receive interest annually, paid on the last business day in April and on maturity, or choose to receive interest monthly to provide a regular income deposit from 2,500 to 500,000 Please note that no account closures or partial withdrawals will be allowed from a 1 Year Fixed Rate Bond, or within the first year of a longer term Fixed Rate Bond. Before your account matures, we will contact you to check that the maturity details you have provided on the application form are still correct. We will also provide you with details of other savings options for your maturing funds. The accounts are designed for lump-sum deposits only you cannot make any additional deposits or partial withdrawals. That s why we don t recommend this type of account if you think you may need to withdraw any of your funds before the end of the specified term. Because our Fixed Rate Bond gives higher rates of return, they can only be offered on a limited basis. Please ask at your branch for more information about the current issue. We appreciate that there may be circumstances in which you may wish to close your account early. If you choose a longer term Fixed Rate Bond, you can close it after the first year but a penalty will be applied. The information sheet for your issue will give you details of the early closure conditions. Contact your local branch Call Visit 11

14 Put yourself in control Our Offset Service is a fresh way of banking designed to help you save money. It lets you use the money in your Instant Access Savings Account to pay less interest on your mortgage. When you use the offsetting feature, rather than earning interest on the money in your Royal Bank current and savings accounts, you don t pay interest on the equivalent amount of your mortgage. This could save you thousands in interest repayments and help you pay off your mortgage early. Let s look at an example Imagine you have a 90,000 mortgage and 5,000 savings. By offsetting, instead of earning interest on the 5,000 in your savings account, you will not pay interest on 5,000 of your mortgage. Key features all accounts remain completely separate manage and spend your money as normal you choose what accounts to use because you won t earn interest on the money in your current and savings accounts, there s no tax to pay offset the balances of up to three Instant Access Savings Accounts against an Offset Flexible Mortgage For more information on our Offset Service, see our Offset Service brochure or speak to a Customer Adviser at your local branch. Contact your local branch Call Visit YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE 12

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16 Opening an account Opening an account is quick and easy. When you open a new account with us, we are required by law to ask you to prove who you are and where you live. This is to comply with money laundering regulations and to help stop criminals using financial products or services to move money around. These security checks apply to both new and existing customers. As well as fulfilling our legal responsibility, we aim to help combat financial crime and protect you from criminals who might otherwise falsely use your name without your knowledge. To open a new account, simply visit one of our branches with original documentary proof of your identity and your address. This should be one item from the Identification Table and one item from the Address Verification Table below. Please note that you can t use the same item to confirm both your name and address. However, if you re unable to provide one item from each table, just speak to our staff who will advise if there are any other documents we may be able to accept. Identification table current, signed passport current, full UK driving licence UK armed forces ID card police warrant card construction industry tax exemption certificate with photograph of holder (forms CIS4, CIS6) student identification/matriculation card (from a recognised university or college) must be valid for current academic year firearms or shotgun certificate benefits book or original notification letter from the Benefits Agency (including Dept. of Work and Pensions) and/or Job Centre Plus confirming the right to benefit photo credit/debit card issued by a UK/EU bank disabled driver s pass OAP travel pass For 20 year olds and under only NHS medical card birth certificate UK provisional photocard driving licence 14

17 Address verification table Original Council Tax bill or payment book (within last 12 months) Original utility bill within last 6 months (mobile phone bills, Internet access bills, cable and Satellite TV bills are not acceptable) Current full UK driving licence Original bank/building society/credit card statement (within last 6 months) Original mortgage statement (no more than 12 months old) Original benefits book or original notification letter from the Benefits Agency (including Dept. of Work and Pensions) and/or Job Centre Plus confirming the right to benefit Original current home or motor insurance certificate (issued within the last 12 months, can only be used by policy holder) Original current local Council rent card or tenancy agreement (private tenancy agreements are not acceptable) Original HM Revenue & Customs tax notification (not P45 or P60) For students Any item from above can be taken to confirm address. Alternatively, one of the following items is also acceptable: Original university/college letter of acceptance/ enrolment/offer Original Student Loan Company/LEA/SAAS award letter Original UCAS letter For 20 year olds and under Current UK provisional photocard driving licence For existing customers If you are already a customer, you may need to provide one item from each of the tables above. Please speak to a member of staff who will assist you. What happens when we accept your application? If we agree your application we will open your account and send you the following (separately) within 10 days: a statement Where applicable you will also receive: a cashcard your personal identification number (PIN) your cheque book a certificate of deposit (this will be received within three weeks of opening a Fixed Rate Bond account) Contact your local branch Call Visit 15

18 Youth accounts We have two special savings accounts for young people, designed to teach our younger customers about the importance of saving and, as they grow older, how to manage their own money. Rainbow Savings Account The Royal Bank of Scotland s Rainbow Savings Account is an account which an adult may open on behalf of any child aged under 16 years, and which can later be transferred to an account in the child s name. Cash Club Our Cash Club is designed for children aged between seven and ten. It combines having fun with learning to be responsible with money. So, as well as paying interest on savings, Cash Club is also a real club with its own magazine. Key features open an account with as little as 1 enjoy a competitive rate of interest pay in money regularly by Standing Order or make individual deposits when you wish instant access to the cash make withdrawals using a passbook receive a free money box so the child can start saving for themselves Key features check the account balance at Royal Bank Cashline machines with a Cash Club card use the Cash Club card to take out or pay in money at branches withdraw up to 10 per week a parent or guardian must countersign for a higher amount the account cannot be overdrawn interest is paid quarterly receive an Ollie the Organiser opening pack collect a range of Ollie items in exchange for Ollie tokens 16

19 For more information on our accounts for young people and an application form, pick up a copy of our Youth accounts brochure. Start building a better future for your child Open a Child Trust Fund account and start saving for your child s future. If you re aged 16 or over, have parental responsibility for a child born on or after 1 September 2002 and you are eligible for Child Benefit, you will receive a voucher for at least 250 from the Government to help get you started. Key features minimum additional contributions of 10 up to 1,200 per year can be paid into the account any growth is entirely tax free when your child reaches the age of 18, they can use the money as they wish save for your child s university costs, vocational training, private pension or the deposit on their first home This is a long term equity-based investment and the value of the fund may fall as well as rise and returns are not guaranteed. The child may get back less than the value of the contributions made. For more information on Child Trust Funds, speak to a member of staff. Alternatively, phone or minicom to request an application pack. Contact your local branch Call Visit 17

20 Other products We have a wide range of other products and services to suit everyone s needs. Here are some brief descriptions of a few of them. If you call into any of our branches, you will find leaflets and brochures on our full range. Ask one of our Customer Advisers if you would like information on a specific topic. Current accounts We offer a simple but flexible range of current accounts to suit different needs. These include: Interest Paying Current Account everything you expect from a basic current account, plus interest Royalties and Royalties Gold all offer non-financial benefits Student and Graduate Royalties accounts specially tailored products and benefits to suit customers particular situations and needs. Credit cards We have a selection of credit cards convenient for short-term borrowing or simply to help organise your spending. Each card has its own special features. Travel services If you are going abroad, ask us about: travellers cheques in different currencies foreign currency travel insurance Cirrus and Maestro Customer Service Review A Royal Bank of Scotland Customer Service Review is a free-of-charge assessment of your financial situation and needs with a trained Customer Adviser. Your adviser will look at your financial arrangements and recommend any of our products or services which would be useful to you. If you are interested in anything in this brochure or any other Royal Bank product or service visit your branch and talk to a Customer Adviser. 18

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22 Summary Box Key Information for our Savings Accounts Account Name Cash Club Rainbow Savings Instant Access Cash ISA Instant Access Savings Account Royalties Saver Bonus 30 Instant Savings Tracker Interest Rate (AERs) Rates information can be found in the Savings Interest Rates Leafl Tax Status Interest is paid tax-free if an R85 form is completed Tax-free Interest is paid after the deduction of 20% tax Inter Conditions for bonus payment N/A No more than 4 withdrawals per annum N/A Set 6 m Withdrawal arrangements Instant Access 30 Days notice required for withdrawals addition Access Branch, Telephone or Internet Branch (Passbook) Branch, Telephone or Internet 20

23 First Home Saver Direct Saver Telephone Saver Fixed Rate Bond Royalties Private Saver Private Banking Deposit Account et L250 Fixed Rate Bond interest rates vary from month to month. Please refer to the Fixed Rate Bond information sheet for that bond issue for the current rates Rates information can be found in the Savings Rates Leaflet est is paid after the deduction of 20% tax. Bonus is paid tax-free Interest is paid after the deduction of 20% tax Interest earned on balances of less than 50,000 will be paid subject to your tax status. Interest earned on balances of 50,000 or more will be paid without deduction of tax Interest is paid after the deduction of 20% tax up a standing order for at least 50 per month for onths. Qualify for and take out an RBS mortgage. Claim cashback within 3 months of taking out the mortgage. N/A Paid monthly if no withdrawals are made in that month N/A Instant Access. 3 withdrawals per quarter al withdrawals incur a 1.50 charge Instant Access You may not close your bond before the date specified in the information sheet for that bond issue. If you close your bond before the date specified we will charge you an early redemption fee as detailed in that information sheet Instant Access Branch Internet Only Telephone and Internet Only Branch Branch, Telephone or Internet 21

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28 For more information on any Royal Bank of Scotland product, call into your branch and talk to one of our Customer Advisers. Or why not arrange a free Customer Service Review an in-depth look at your financial situation and needs, now and in the future? Credit facilities: Over 18s only. Terms and Conditions apply please see Personal and Private Banking Terms and Conditions and the fees leaflet that applies to your account (either Personal Banking Charges and Rates of Interest or Private Banking Charges and Rates of Interest) Max call charge from a BT landline is 6p plus up to 2p per minute. Calls from other networks may vary. Calls may be recorded. Investment Funds are a medium to long-term investment and should typically be held for at least five years. Past performance is not necessarily a guide to the future. RBS Collective Investment Fund Ltd. Registered in Scotland SC46694 Registered Office: 42 St Andrew Square, Edinburgh EH2 2YE. Authorised and regulated by the Financial Services Authority. The contents of this brochure are based on our understanding of current law and HM Revenue and Customs practice, which may be subject to variation. If an investor is in doubt in relation to an ISA the investor should seek financial advice, the cost of which the investor may have to bear. If you are not happy about your choice of saving or investment account(s) (except for a fixed rate account), within 14 days of opening it, we will help you switch accounts or will give all your money back with interest. We will ignore any notice period and any additional charges. The Financial Services Compensation Scheme, set up under the Financial Services and Markets Act 2000, covers your account. For money held in a bank or building society in the UK the scheme will cover up to 35,000 of your claim. Most people who make deposits, including individuals and small firms, are covered. Deposits in all currencies are treated the same. For more information on the conditions of the scheme, please contact the FSCS at Authorised and regulated by the Financial Services Authority. The Royal Bank of Scotland plc. Registered Office: 36 St. Andrew Square, Edinburgh EH2 2YB. Registered in Scotland No Web Site RBS B1 01/10/2008

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