2 Take out the feature set Brochure Note that there are Three type of competing Architecture. Determine which of these type you competitor is and use the feature comparison grid to see where they fall short
3 The Way People Work has Changed Companies have spread out and outsourced parts of their organization More and more employees are working from their homes The cell phone has become an important part of the business communications process Broadband Internet access is now serving most small to midsized businesses and has become another important part of the communications process There is now an anytime, anywhere expectation for staying in communication whether we like it or not
4 The Only Thing That Has Not Changed Is The Phone System. Even After these vendors have converted them to VoIP. Why?
5 The Traditional Phone Companies Have Changed but for the Worse Degrading analog lines Customer Service unaware, uncaring, and under-staffed Overpriced No new features in the last 30 years People are Angry The Carrier Idea of VoIP is to have no customer Premise PBX which is really a poor architecture. Why would they think to do it this way?
6 How do You Train a Flea Circus? It is simple: Catch some fleas (the hard part) Put them in a jar with a lid but air holes so they can breath Wait 2 days Pour them out onto a table and they will stay exactly in the space of the jar and not jump more than a few inches To feed just put your hand in there for a few minutes every few days and they stay alive
7 There Are 4 Ways to Deliver Phone Service to a Business 1. Traditional phone service and a phone system (PBX) from a third party 2. VoIP PBX from one company with Internet phone service from another company 3. Hosted VoIP PBX over the Internet 4. End-to-End Competitors
8 1. Traditional Phone Service and PBX Competitive Analysis
9 Traditional Phone Service and a Phone System (PBX) From a Third Party Traditional phone service and a complex, expensive traditional business phone system (PBX) from a third party lack features and costs tens of thousands of dollars. They have missed the Paradigm Shift of Outsourcing, Home Offices, Cell Phones and the Internet Even after converting many of their product to do VoIP at the customer premise.
11 Key Disadvantages Features cannot interoperate between locations: IVR, Remote extensions, Call Routing Very Expensive Angry customers too big to care
12 VoIP PBX and 3rd Party Internet Service Provider Competitive Analysis
13 Beware of the Consumer Grade, Mom and Pop and Broker Providers VoIP, better known as Internet Phone Service, has been offered to consumers as a cut rate service from companies such as Vonage, Comcast and Skype. These consumer grade services save money but lack the feature set, quality and reliability that a business requires.
14 VoIP PBX from One Company with Internet Phone Service from Another More recently you could purchase a VoIP PBX from one company and tie it to Internet phone service from another company. This approach is more of a science project than a solution and lacks features as well as quality and reliability. So much so that many PBX manufacturers are recommending more expensive traditional phone service with their products. Internet Company A Turns a PC Into a PBX Company B Provides Internet Phone Service at Some Level
15 Competitors New IP PBX Mfg Fonality Digium TrixBox Apetela Foundry Voxter Ipitomy Internet Phone Co s Vonage Proximiti Broadvoice Compartners Point One Teleiax go-to-call
16 Key Disadvantages Not end-to-end Features do not match up PC Disk drives, power supplies & fans break No End-To-End QOS or 729a CODEC No failover system No Monitoring Science project will be hard to ever get this to work 3000 settings between phones, PBX and Service provider that need to match up with many networking issues
17 Disadvantages Not End-To-End Which leads to: Features do not match well between vendors Lack in quality no end to end QoS or CODEC pairing No way to monitor No Fail Over No reliability Science Project (will never work) No single point of accountability (on neck to crush if it does not work)
18 Hosted VoIP PBX and Internet Phone Service Competitive Analysis
19 Hosted VoIP PBX Over the Internet A third option is a completely Hosted PBX with VoIP Phone Service over the Internet but this requires an expensive T1 line with one phone line per extension and does not save any money. Internet
21 Disadvantages You must go out to the Internet and come back using two channels of bandwidth just to speak to the person in the next cube Bad Architecture Multiple phones and PC competing for network bandwidth on the customer network and across the Internet without any controlling PBX and router prevent QOS and result in very low quality which then requires an expensive T1 Expensive, You pay for a T1 and per phone per month for PBX functionality, sometimes even more for particular features like Voice Mail Minimum fail over and monitoring
22 Key Competitor Profile Packet 8 PACKET 8 - Packet8 is a broadband telephone and videophone service. Designed with both residential and business customers in mind, Packet8 is a hosted PBX and needs T1 connectivity to work correctly. It is costly and if system goes down you have no back up system to keep you up running. System is expensive $90 per month per line with inbound/outbound call 2000 minutes. If system goes down no back solution
23 The World s Most Reliable Business Grade Internet Phone Solution
24 End-to-End Competitors
25 End-To-End Competitors Whaleback LinksysOne
26 Disadvantages Whaleback Small under-funded Startup, No QoS, Proprietary Software only 2 developers, $50 per phone, cable only, 2x our cost, bad quality, requires separate cable, work only through cable companies which is a weak connection LinksysOne A Year late.. So far. $62 per phone per month, Cheap hardware, Voice mail reside on each phone, cost because they have 3 tier selling, provider, dealer, distributor, promised to delivery Star2Star - Better Features Quality, Reliability and Lower Cost $23 per phone per month.
27 Introducing Star2Star The World s Most Reliable Business Grade Internet Phone Solution
28 Star2Star Components
29 We Make the World s Most Reliable Business Phone PBX Called the StarBox Starbox 2100 Starbox 5500 Up to 100 Users Up to 500 Users Supports DSL, Cable or T1 Supports Up to 4 T1 Lines Powerful Features Powerful Features Solid State (no moving parts) Solid State (no moving parts) Monitored 24x7x365 Monitored 24x7x365
30 Phones Offered By Star2Star
31 Star2Star Supports Analog Phones, Fax Machines Even Other Phone Systems
33 Superior Quality With StarPath
34 Star2Star Data Center Our Data Center houses the core telecommunication infrastructure for Star2star Communications. Located on the 16th floor of the Lykes Tower (Colonial Bank Building) in downtown Tampa. Originally built by GTE to house its telephone network core for Southwest Florida, this building has become one of the nation's most active carrier neutral communications facilities, housing more than a dozen major communications companies and having multiple redundant fiber loops connecting the entire region to the Internet backbone.
35 Around the Clock Monitoring and Service Desk Online System Monitor Automatic Detection of Quality or Reliability Issues Service Tickets Can Be Created at Anytime by Automatic Detection, From Our Web Site or By Calling our Around the Clock Support Center
36 Guaranteed Reliability
37 Data Center Reliability 100% Redundant Cisco Network at Tier-1 Data Center Inergen Gas Fire Suppression System Redundant Environment Control System Powered by Redundant Connections
38 Star2Star Nationwide Network Our service extends far beyond our core infrastructure in the Data Center. When you make a call, Star2Star determines the best quality route for your call and sends your call through that route to guarantee the highest possible call quality.
39 Powerful Features
40 Find-Me/Follow-Me We Provide Powerful Features Such As Find-Me/Follow-Me
41 Call Routing You can have as many phone numbers as you wish. You can have multiple companies, departments or personal numbers and each can behave differently when people call. You can also specify different behavior during or after business hours for each day of the week.
42 Voice Menus You can quickly create an unlimited set of voice menus leading to individuals, departments, recordings, custom applications, or other menus. We can even have these menus professionally recorded for you.
43 Ring Groups and Call Queues You can create groups where the phones all ring together or where calls are automatically distributed to the next available agent.
44 Customize Music On Hold You can upload your own MP3 or WAV files to customize Music On Hold. We can even make custom recordings for you to communicate to your captive audience.
45 Integrate With Outlook and Your PC You can integrate your phone system with your PC. By right clicking on any contact we will call them and also call your extension at the same time so you do not even have to dial the phone.
46 911 Support We Fully Support Making 911 Calls From Your Office Phone and Remote Extensions
One System, One Service, One Provider The Whole Solution Jeffrey Kratsch, Director of Marketing, Star2Star Communications, LLC Over the last decade there has been a profound shift in the way that companies
Businesses and organizations are under budget constraints to find cost-effective ways to manage, control, install and upgrade their telephone systems. Collaboration Communication Consulting Cloud-based
Asterisk: The Future of Your Phone Service What is an Asterisk PBX? Overview Asterisk is an open source / open standards hybrid phone system that uses standard computer hardware and software to unite all
Managed VoIP platform for delivering business class features to your clients. Deliver reliable Voice Over IP service without licensing costs HOW TO BECOME A VOIP PROVIDER WITHOUT THE HEFTY COSTS? Start
VitalPBX Hosted Voice That Works For You Vital Voice & Data s VitalPBX VVD Hosted PBX solutions provide you with the stability of a traditional telephone PBX system and the flexibility that only a next
Page 1 of 12 How Cloud-Based Business Phone Services (Hosted PBX) Can Save Money And Increase Sales 1. What Is A Cloud-Based PBX (Phone System? A PBX (private branch exchange) is a dedicated phone system
VOIP Buyer s Guide 10 questions to ask Essential information about your Voice over IP options VoIP is the Future. There s a lot of buzz about Voice over IP these days. People are talking about how it can
Hosted PBX introduction Looking to buy a new phone system or replace your outdated business phone system? Don't overlook the potential of hosted PBX services as a reasonable phone system alternative. For
Internet Telephony Terminology Understanding the business phone system world can be a daunting task to a lay person who just wants a system that serves his or her business needs. The purpose of this paper
Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to
Voice over IP Technologies Voice Over IP Overview VoIP is an emerging technology that allows voice calls to be made over an IP network. Vendors have been pushing VoIP for a few years, but many potential
Good VoIP vs. Bad VoIP The term Voice over IP, or VoIP has been thrown around in a lot of different cirlces around the telecom industry. There seems to be growing confusion about what it is, whether or
Interactive Intelligence, Inc. A New Approach to Communications as a Service (CaaS) CaaS with Local Control Dr. Donald E. Brown, CEO November 20, 2008 Overview Software as a service (SaaS) is exploding
VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,
Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system Why Liquid Business Solutions? When choosing a technology partner, you
Selecting a Voice Solution Hosted VoIP vs. PBX VoIP Contents Introduction The Traditional Solution Why VoIP? The Primary Tradeoffs Today Hosted VoIP Today s PBX Latest Features of VoIP Managing Costs What
The Talking Platforms solution allows Service Providers, Resellers, Entrepreneurs or any organization to provide VoIP services. These services include Hosted PBX, ITSP and SIP Trunking. Most importantly,
VoIP Survivor s s Guide Can you really save $, improve operations, AND achieve greater security and availability? Presented by Peggy Gritt, Founder and CEO of the VoIP A non-biased organization for the
Hosted PBX Services Cost Analysis versus Xorcom Premise Based IP PBX Numbers don t lie. Standard Features Include: Unlimited Voice Extensions Unlimited Auto Attendants Unlimited Voicemail boxes Unlimited
Guide Cisco Virtual Office Unified Contact Center Architecture Contents Scope of Document... 1 Introduction... 1 Platforms and Images... 2 Deployment Options for Cisco Unified Contact Center with Cisco
Smart Broadband the future of business communications IP Telephony Solutions White Paper Choosing the right type of service for your business! This document has been written to highlight some of the cost
FREE Small Business Advisory Guide: The 7 Most Common And Costly Mistakes Companies Make When Choosing A New Business Phone System And How To Avoid Them This exclusive insider s report will reveal: Eight
Frequently Asked Questions Internet 1. How does New Source Broadband Internet service work? 2. How is the Outdoor Unit wired into my home or business 3. Can I connect multiple computers to the connection?
Business Telephone Systems What Options are Right for My Business? A business phone system is the lifeblood of any successful business and whether you are setting up a new office or remote location, or
Asterisk PBX Features Automated Attendant Allows callers to be automatically transferred to a user s extension without the intervention of a receptionist. Some businesses use the PBX telephone system to
Chapter 1 - Introduction Asterisk is revolutionary, reliable, scalable, open source, free software that makes possible powerful enterprise telephone systems. Asterisk systems are in use world-wide, reliably
Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of
Excerpts This is an excerpt of the report provided at no charge that provides detailed information on Star2Star, key summary information, detailed information on Star2Star s assessment, and the methodology
Networks 2 Gabriela Ochoa Lecture Networks 2/Slide 1 Content How is Internet connected? Internet backbone Internet service providers (ISP) How to connect a home computer to the Internet? How do networks
ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and
Opal SIP Trunks Greg Zweig Sonus Networks Product Management July, 2010 www.sonusnetworks.com Sonus Networks Disclaimer Content provided is for information purposes only and is subject to change without
Cloud Phone 365 Frequently Asked Questions (FAQ) I already have/own a premise-based PBX and don t see a reason to change now. Managing change has always been an essential skill for business owners, but
2015 CARRIER GRADE TECHNOLOGY FOR ENTREPRENEURS. DELIVER RELIABLE VOICE OVER IP SERVICE WITHOUT HEFTY LICENSING COSTS. 01010101 10101010 01010101 10101010 01010101 10101010 01010101 HOW TO BECOME A CLOUD
IP Telephony Basics Part of The Technology Overview Series for Small and Medium Businesses What is IP Telephony? IP Telephony uses the Internet Protocol (IP) to transmit voice or FAX traffic over a public
K-Net VoIP telephone system May 31, 2005 Description. The K-Net VoIP telephone system is an internal telephone system that uses the existing K-Net data network. Priority is given to the VoIP traffic to
Hosted PBX Systems Comparison Guide Focus Research March 2009 Focus Research 2009 AccessLine Aptela Bandwidth Covad Global Phone SmartVoice Plus Aptela Business VoIP Hosted IP PBX - Enhanced Plan ClearEdge
Eliminating cost and complexity with hosted VoIP Hosted VoIP providers offer the equipment, software, and technical expertise to deploy VoIP without the risk associated with launching an in- house solution.
CHAPTER3 Advantages of Broadband Phone Services Why are so many people subscribing to broadband phone services, either as an additional phone line or as a complete replacement to their traditional phone
By Pat Moulton Is Hosted VoIP Right For You? Hosted PBX Overview: With the availability of cheap broadband services, migrating applications and storage from premise-based servers to the cloud has become
VOIP THE ULTIMATE GUIDE VERSION 1.0 9/23/2014 onevoiceinc.com WHAT S IN THIS GUIDE? WHAT IS VOIP REQUIREMENTS OF A VOIP SYSTEM IMPLEMENTING A VOIP SYSTEM METHODS OF VOIP BENEFITS OF VOIP PROBLEMS OF VOIP
SIP Trunking DEEP DIVE: The Service Provider Larry Keefer, AT&T Consulting UC Practice Director August 12, 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
Advances in Japan Office Telephony THE BLACK SHIPS ARRIVE Your Presenter Louis Leclerc Managing Director Denphone K.K. email@example.com Tel: 03-5545-4638 Conventional Office PBX Connect to NTT
Voice. Internet. Cloud. Data. VoIP. Cable. Mobility. 1 2 Why it s better at Telegration Better providers Telegration works with a wide range of premier providers for voice, Internet, data, mobility, cable,
Xorcom IP-PBX Software s Based on the Elastix Asterisk i distribution, Xorcom s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk at no extra cost,
Re-thinking Communications: A Guide for Insurance Agencies A publication by: www.fonality.com At the heart of an insurance agency is customer service. But with 65% of those polled saying their agents provide
M2S Integration Who is M2S Integration? Dating back to the early 2000s, M2S has been an Avaya business partner; a partnership that has allowed us to provide the highest level of solutions. As well as giving
Simply a better way for your business to communicate. www.voice-ring.com -346,,, Welcome to Voice-Ring Your Digital Solution to Business Telephone Service. There is nothing more important in the Business
W H I T E P A P E R Deploying Broadband Phone Solutions Designed for Small and Medium Businesses Deploying Broadband Phone Solutions Designed for Small and Medium Businesses Small and Medium Businesses
VoIP Buying Guide for Small Business By Brad Chacos, PCWorld Aug 14, 2012 6:00 PM The cord-cutting movement isn't limited to consumer cable and Netflix. As Voice over Internet Protocol communication matures
1 Hosted PBX What Is It? What Features Does It Have? How Will It Help My Business? Hosted PBX Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It
Guide to Voice Over IP (VoIP) Introduction Voice over Internet Protocol, also called VoIP, IP Telephony, or Internet Telephony, represents the latest in phone system technology. VoIP is a phone service
Small Business Phone System Solutions HOSTED PBX OVERVIEW ABOUT VOXOX Voxox is an innovator in cloudbased unified communications a n d V o I P s o l u t i o n s f o r c o n s u m e r, b u s i n e s s a
North America Business VoIP Service Scorecard Excerpts This is an excerpt of the report provided at no charge that provides detailed information on 8x8, key summary information, detailed information on
Applications Manual for MyPBX Series Your IP PBX is based on the SIP protocol enabling it to communicate with multiple add on SIP devices or related software + hardware based applications which boost your
Voice over IP Basics for IT Technicians White Paper Executive summary The IP phone is coming or has arrived on desk near you. The IP phone is not a PC, but does have a number of hardware and software elements
Managed VOIP and web hosting 470 548580001084990 The Gateway School District is reviewing proposal for a managed VOIP network for the district. What is VoIP? VoIP stands for Voice over Internet Protocol.
52-30-15 DATA COMMUNICATIONS MANAGEMENT VOICE AND DATA NETWORK INTEGRATION Larry Schessel INSIDE Voice and Data Networks; Voice Over Internet Protocol; VoIP Products; Voice and Data Network Integration;
Introduction to Storm Hosted VoIP Phone Systems About Storm Established in 1996, Storm own and operate a cloud based VoIP telephone service, created especially for businesses. Storm specialise in providing
Chile- SIP Enabled Servers and IP PBX Market Shares, Strategies, and Forecasts, 2008 to 2014 SIP Enabled Infrastructure Implements VoIP in Chile Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY CHECK OUT
WorkPlace Buyer's Guide: WorkPlace Buyer's Guide: Anytime a new phone system is being considered for a business there are so many systems available it s hard to know which is best for a particular business
The VoIP Institute, Inc. Presents CxO 5 Minute VoIP Guru Guide A NON-VENDOR PERSPECTIVE ON VOIP FOR EVERY CXO OR DECISIONMAKER About the VoIP Institute, Inc. The VoIP Institute, Inc. www.voipinstitute.net
SIP Trunking The line is virtual. The benefits are real. Savings, scalability, and service for any business What is SIP trunking? In the days before the internet, a trunk was the name for a dedicated line
Asterisk * http://www.asterisk.org What Asterisk Can Do Voice Over IP (VOIP) Physical phone switch (PBX) Software phone switch Answering machine Call trees (Press 1 to...) VOIP Voice Over IP: Make telephone
Frequently Asked Questions about Integrated Access Phone Service How are local, long distance, and international calls defined? Local access transport areas (LATAs) are geographical boundaries set by the
Enterprise SIP Designed For Market Requirements Enterprises can combine XO Enterprise SIP with ANY MPLS IP-VPN or Data Network (even from another carrier) for an all-in-one, multi-site IP communications
"Our mission is that people can easily express their feelings, happiness, love and manage their operation in clear voice and cost effective way" 'Easytel' is a pioneer Internet telephony service provider.
nexvortex SIP Trunking Implementation & Planning Guide V1.5 510 S PRING S TREET H ERNDON VA 20170 +1 855.639.8888 Introduction Welcome to nexvortex! This document is intended for nexvortex Customers and
Using Asterisk with Odin s OTX Boards Table of Contents: Abstract...1 Overview...1 Features...2 Conclusion...5 About Odin TeleSystems Inc...5 HeadQuarters:...6 Abstract Odin TeleSystems supports corporate
TRCA Carrier & Data Provision Case Studies A Case Study of TRCA Clients 1 Technology Resource Center of America LLC, (TRCA) About the Organization TRCA - a 23 year leader in telecommunications platform
Reducing your telecommunications costs has estimated that a VoIP system can reduce telephony-related expenses by 30%. 1 Voice over Internet Protocol (VoIP) has become a viable solution for even the smallest
intelligence at the edge of the network www.critical-links.com EdgeBOX V 4.5 VoIP HowTo Page 1 Page 2 Introduction to VoIP on the edgebox VoIP (Voice over Internet Protocol) is handled by an open source
What is ViP? Voice internet Phone ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. We bundle in all the hardware, software,
FAQ: Introduction to VoIP for Small Businesses/SOHO Speed Dial Your Company into VoIP and Save If your company is ready to lower its monthly phone costs, while also doing business more efficiently, switching
CloudPBX A Big Business Phone System without the Big Business Price Are you ready to upgrade your communications services? UPGRADE YOUR COMMUNICATIONS SERVICE Link s CloudPBX brings a big-business phone
9 Steps to Selecting and Implementing an IP Business Phone System 2011, GWI Introduction: GWI has written this whitepaper in an effort to provide our customers with an overview of the process of identifying,
Powered by: [VIRTUAL PBX OVERVIEW] The following document contains program details for 3NG s Hosted IP PBX Solution. Please contact your Account Manager for a System Demo Introduction 3NG Networks owns
VoIP for Business A discussion of issues relating to deploying Asterisk based VoIP systems in a business setting Tim Frichtel TimFrichtel at yahoo dot com Scale 4X February 12, 2006 Disclaimer Views expressed
Solutions Brief for Financial Institutions A Solutions Brief By Shoretel S O L U T I O N S B R I E F S SOLUTIONS BRIEF FOR FINANCIAL INSTITUTIONS For financial institutions, change is constant increasing
Managed Voice Services Architecture Everyone knows the world is going digital and the world of business telephone solutions is no different. Voice-over-IP (VoIP) technology represents the future of voice
OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE ITS TIME TO EXPECT MORE FROM YOUR PHONE PROVIDER NEW VOIP PHONES There s no bulky equipment to
NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,
Voice over IP (VoIP) Basics for IT Technicians VoIP brings a new environment to the network technician that requires expanded knowledge and tools to deploy and troubleshoot IP phones. This paper provides