NFOPP Certificate in Commercial Property Agency Comparison Sheet. NFOPP Certificate in Commercial Property Agency?

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1 ? Syllabus Unit 1 Health and Safety, Security and General Law Taken from NFOPP Technical Award in Commercial Property Agency a. Health & Safety at Work etc. Act 1974 and security issues relating to self and others both within the workplace and outside when dealing with appraisals and viewings. b. Safety and security issues on empty and occupied property including dealing with keys and information. c. General legal concepts as they relate to the provision of commercial and property agency services. d. Basic contract law: offer, acceptance and consideration. Syllabus e. Tort law: negligence, occupiers liability, vicarious liability f. Basic f. Discrimination: age, sex, race and disability g. Data Protection Act 1998 h. Money Laundering Regulations 2007 and Proceeds of Crime Act i. Consumer Protection from Unfair Trading Regulations 2008 j. Control of Asbestos Regulations 2012? Unit 2 Practice and Law Relating to Commercial Property Agency Taken from NFOPP Technical Award in Commercial Property Agency a. Common law duties of the property agent and staff; authority, including agent of necessity. b. Estate Agents Act 1979, Estate Agents (Provision of Information) Regulations 1991, Estate Agents (Undesirable Practices) (No 2) Order 1991 and Estate Agents (Specified Offences) Order 1991; in particular complying with s18, knowledge of connected persons and personal interests, trigger mechanisms leading to warning and prohibition orders, rules for dealing with deposits and clients money.

2 c. Financial Services and Markets Act 2000 and Consumer Credit Act 1974 in relation to the provision of financial services and advice within the agency practice. d. Town and Country Planning Act 1990, relating to agents boards. e. Agency terms: sole agency, sole selling rights, ready, willing and able. Types of agency: sole agency, joint agency, multiple agency. f. Methods of sale/letting: private treaty, auction, tender. g. Types of client: private persons, builders and developers, trustees, executors, order of court, mortgagee in possession, corporate bodies. h. Marketing and advertising: styles and copywriting, layout, media types, follow-up, rules, marketing plans, selling techniques. IT in agency: use of web, etc. i. Energy performance certificate (EPC) regulations j. Responsibilities of staff to clients and applicants: codes of practice and ethics, disclosure of personal interests, connected persons. k. Dealing with offers: qualification of offers, dealing with multiple offers.? Unit 3 Legal Aspects Relating to Commercial Property a. Freehold; leasehold; common hold; easements; covenants b. Registered and unregistered land c. Lease/licence distinctions d. Business tenancy legislation - Landlord & Tenant Act Landlord & Tenant Act 1954 (as amended) - Landlord & Tenant Act Landlord & Tenant (Covenants) Act 1995 and other relevant legislation e. Major lease covenants including user, alienation, rent and rent review, repair, break clauses and incentives, service charges f. Landlord s consent for alienation, alterations and other changes

3 g. Planning including Use Classes Order, changes of use. h. Disability discrimination legislation Unit 4 Practice Relating to Commercial Property Agency a. The Estate Agents Act 1979 and subordinate legislation b. Business/Consumer Protection from Unfair Trading Regulations 2008 c. Provision of financial services, provision of licences and supervision of organisations providing such services d. Property Misdescriptions Act 1991, concept of misstatement e. Board regulations f. The marketing process including landlord s consent in respect of assignments or subleases g. Preparing property particulars including marketing strategy, advertising and marketing particulars/boards, drawing up heads of terms and sale confirmation letters Unit 5 Market Appraisal, Valuation and Inspection Relating to Commercial Property Agency a. The effect on property values of supply and demand b. Capital and rental valuation bases and Red Book principles c. Factors affecting property values d. Methods of valuation and when each should be used e. Valuation of trading property including interpretation of accounts, goodwill, fixtures and fittings, plant and machinery and franchising f. Concept of zoning g. How to measure a property including code of measuring practice gross internal area, net internal area, gross external area h. Property inspection and reports including preparation for appointment, physical inspection and reporting to client

4 Unit 6 Building Design and Defects for Commercial Property Agency a. Understanding and recognition of building age, construction method, style and design. Including foundations, floors, walls, roofs, windows, internal and external joinery and finishes and decorations b. Understanding of the design, construction of services including: - Above and below ground drainage - Hot and cold water supplies - Heating systems - Gas and electricity supplies and distribution c. Recognition, causes and remedies of common defects in property and services - Structural problems (settlement, subsidence, slippage, heave, wall tie failure, roof spread) - Timber defects (dry rot, wet rot and woodworm) - Dampness (rising, penetrating, condensation) - Defects in services d. The effect of design and materials in thermal and sound insulation performance, fire resistance and means of escape in buildings e. Energy efficiency in buildings including sustainability issues and renewable energy f. Planning legislation and Building Regulations: the implications of alterations/extensions to a property, planning, changes of use. Listed building and conservation areas. Fire regulations and Party Wall etc. Act 1996 g. Environmental legislation and issues including; contamination and pollution, flooding and hazardous materials Unit 7 - Introduction to Office Management a. Role of the manager - Leader/manager - Organising and planning - Delegation b. Responsibilities of the manager - Leadership and team building, team competition - Motivation - Communication: informal, formal, meetings c. Planning - Office diary management - Managing workloads and tasks

5 - Holiday sickness and absence - Crisis management d. Staff safety and security procedures - Premises and staff security - Implementing and monitoring procedures - Dealing with difficult people e. Office and staff presentation - Attitudes and images (office, staff, vehicles) - Maintenance and décor - Quality and currency of display f. I.T. - Policies and procedures including internet and , inappropriate use - Data protection - Security and back-up procedures - Hardware, software and maintenance g. Preparing property particulars including marketing strategy, advertising and marketing particulars/boards, drawing up heads of terms and sale confirmation letters Unit 8 Advanced Office Management a. Budgeting - Understanding profit and loss and management accounts - Fixed and variable costs - Cash flow forecasting b. Principles of reporting and record keeping - Key performance indicators - Collecting, collating, analysing and utilising c. Recruitment - Resource planning, reviewing staff needs - Getting applicants, job description, person specification, short listing - Interview: preparing for interview, interviewing against person specification, interviewing skills - References and use of Terms and conditions of Employment - Induction: policies and procedures, expectations, probation, feedback - Discrimination and harassment in employment, Redundancy d. Managing performance - Appraisals: feedback, communication, setting objectives - Dealing with unsatisfactory performance: Grievance procedures Disciplinary procedures Dismissal

6 e. Conflict Management and Complaints Conflict with customers - complaints Conflict with staff Conflict between staff f. Self management (for the manager and the staff) - Time management - Stress management g. Training and development - Analysing training needs, having a training plan, evaluating training - Learning cycle, one-to-one training, coaching, delegation - Personal development and CPD Please return this completed comparison along with a copy of the syllabus and certificate for the comparable qualification to: or ICBA Arbon House Tournament Court Edgehill Drive Warwick CV32 6LG If you require further assistance please call the membership team on

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