REAL BUSINESS SOLUTIONS CC Trading as RBS Computers DISCLAIMER

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1 REAL BUSINESS SOLUTIONS CC Trading as RBS Computers DISCLAIMER By accessing or using any functionality on the RBS website you, the customer, enters into the following agreement with RBS Computers (Reg No:1990/006587/23): 1. Hyperlinks - For ease of use, we have included automated links ("hyperlinks") in this agreement. These links are indicated by blue underlined text and your mouse's cursor should change into a hand or other pointer when held over this text. You are obliged to view the relevant parts of the hyperlinked text, which text shall be deemed to form part of this agreement. 2. Price The total price of a product (the "purchase price") shall include Value Added Tax ("VAT") and excludes the shipping cost. Unless otherwise stated, all prices displayed on the site are inclusive of VAT. We reserve the right to discount prices for specific promotions or on-line communities. Please note that our prices are not necessarily the same as in-store prices. Pricing may change at any time without warning or notification. 3. Availability of products - You accept that the display of products is not necessarily a guarantee of the availability of a product and that certain products may not be in stock at the time of submitting your order and delivery may therefore be delayed. However, such delays will be communicated to you in writing and you will have the choice to proceed with the transaction or not. We reserve the right to limit quantities, but it will be displayed on the site. 4. Right of withdrawal The provisions of this clause shall only become operative on enactment of the Electronic Communications and Transactions Act, 2001 ("the ECT Act"). If you qualify as a consumer as defined in the ECT Act, you may cancel the transaction at any time within 10 days of date of receipt of the product and receive a refund of the purchase price paid. To do this, you must inform us in writing and return the products without delay, in the same condition and packaging you received them and at your own cost and risk. 5o 5. You will, however, not be entitled to exercise the above right of withdrawal in respect of a transaction : (a) for the pro vision of services if performance has begun, with your consent, before the end of the ten day period referred to above; (b) for the supply of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us; (c) for the supply of goods made to your specifications or clearly personalized or which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly; (d) for the supply of computer software packages which were unsealed by you. 6. Returns, refunds and exchanges Warranties exclude negligence, misuse, abuse, power surges and incorrect installations. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected.

2 Proof of purchase (till slip/ original invoice) is required to honour any warranty,repairs or claims. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective. Goods remain the property of RBS Computers until fully paid for. RBS Computers deems goods listed on the original invoice to be consistent in description and quantity as requested by the customer. The customer must please ensure this before accepting the goods. Refunds are deposited directly into your credit card or bank account. This process may take up to 10 working days. 7. Privacy - Our treatment of your personal information is outlined in our Privacy Policy which is available on the RBS website. Any intentional or negligent breach by us of the provisions of the privacy policy shall be compensated by us to the highest of the direct, actual damages suffered by you as a result of our breach or an amount of R (six thousand Rand), whichever is the lowest. This is the exclusive remedy to which you are entitled to. 8. Security Policy - While we employ security features, processes and procedures on the site which are in accordance with or higher than accepted industry standard and use 128 bit encryption technology, we cannot guarantee the security of the information you transmit to us. Notwithstanding various precautions taken by us, you accept that transmitting information over the Internet may be subject to unlawful access or monitoring and that we are not liable for any loss, harm or damage which you may suffer as a result of this. To enjoy full functionality and all the security features available on the site you require the browser and version thereof as specified on the RBS website from time to time. If you do not have the specified browser then you might not enjoy the full functionality or security features made available on the site, in which case you acknowledge and accept that the site may fail to function properly and you accept all risks related to this. 9. Complaints & disputes - Any complaints and queries which you may have should be directed to us directly at the telephone number specified on the RBS website. If the complaint cannot be resolved with 10 (ten) business days after having been referred to the customer service division, the dispute will be referred to arbitration in terms of the rules of the Arbitration Foundation of South Africa (AFSA). The arbitrator shall be appointed by AFSA and the unsuccessful party shall pay the costs of arbitration. Only you and your representative(s) and RBS Computers and its representative(s) may attend the arbitration. Both you and RBS Computers shall keep the fact that a dispute has arisen, the record of the arbitration proceedings as well as the arbitrator's decision, confidential. Notwithstanding the above provisions, we retain the right to institute action in any court of law with jurisdiction to obtain urgent, interim relief or to collect outstanding debts due and payable by you. Please note that we subscribe to the Advertising Standards Authority's code of conduct. 10. Deemed originator - You warrant to us that: all your given details are true and correct; you are legally capable of concluding the transaction and you have read, understood and accepted the terms of

3 this agreement. As it is impossible for us to verify the originator of an instruction, you hereby authorise us to act on any instruction purporting to originate from you, even if it transpires that both of us been defrauded by someone else, unless you have informed us to the contrary prior to us acting on a fraudulent instruction. 11. Access to records - You may request a record of the transaction from us, provided that we shall not be obliged to store such records for longer than 3 years after the transaction. 12. Availability of website - RBS Computers may, in its sole discretion, at any time suspend or terminate the operation of the site or any of the services provided via the site or advertised on the site, without prior notice to you and without the need to provide you with reasons. 13. Exclusion & limitation of liability RBS Computers or any of its consultants or employees will not be liable for any damages which arise from the use of this website, any downtime, failure of the website, interruption or any malfunction or other failure of computer equipment or services provided by any 3 rd parties including Public Service Providers, Internet Service Providers or Electricity Providers, beyond their / our reasonable control. 14. Intellectual property RBS Computers has been licensed to use all the intellectual property rights in all the material on the site which includes, but is not limited to, copyright, trademarks, logos, graphics, photographs, product and price information which is displayed on the site from time to time. 15. Linking to 3 rd party sites - Hyperlinks to the websites of other persons or businesses are provided at your own risk. You acknowledge that the websites attached to these hyperlinks are beyond our control and that we do not endorse, warrant or make any representations about the content, products, services, security or reliability of these websites. 16. No representations or warranties - The RBS website and the information on the site are provided "as is" and we do not make any express, implied representations or warranties with regard thereto. RBS Computers does not warrant that the site or the information on the site: (a) will be free of errors; (b) will meet any particular criteria of accuracy, completeness or reliability, performance or quality; or (c) will be free of viruses or any other data or code which has the ability to corrupt or adversely affect the operation of your own computer, data or network. 17. Right to amend this agreement RBS Computers reserves the right to amend these terms and conditions at any time. All amendments to these terms will be posted on the website. Whenever you access the site you will be bound to the current version. You may terminate this agreement by written notice to us if you do not wish to be bound by the current version. Continued use of the RBS website will be deemed to constitute acceptance of the current version. Unless otherwise stated the current version shall supersede and replace all the previous versions of the terms and conditions. A print-out signed by the webmaster responsible for maintaining this site will serve as our proof as to the date of publication and content of the current version.

4 18 Jurisdiction and governing law: The goods and services offered on this site are intended for citizens of the Republic of South Africa unless otherwise specified. The online terms shall be governed by and interpreted according to the laws of the Republic of South Africa, as well as the Consumer Protection Act 68 of 2008 (As amended by the Portfolio Committee on Trade and Industry (National Assembly) 19 Delivery The Delivery option only starts once the order has been verified and settled An order will only be settled once payment has been received and "Verified" All deliveries are done by InterTown Transport (ITT), or our own RBS staff in the Port Elizabeth area. ID may be requested upon delivery 20 Ordering Terms & Conditions Application of terms and conditions. The terms and conditions laid out herein applies to all items ordered online from RBS Computers, and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following agreement with Real Business Solutions CC, trading as RBS Computers Reg No:1990/006587/23: Returns, Refunds and Exchanges. RBS Computers reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. RBS Computers will gladly refund or exchange any online purchases within 10 days from the date of purchase, provided that proof of purchase is presented, and that the item has not been used or installed and is returned in its original packaging. Regrettably we cannot refund or exchange any software that has been installed or where the package has been opened, nor will we exchange ink or toner cartridges under any circumstances. Goods will not be exchanged or refunded due to incompatibility. Please check the media format and system requirements before placing your order. An additional collection fee of R may be applicable on refunds and exchange. All products and returns after ten (10) days will be subject to the manufactures warranty and guarantee. Warranties and guarantees on products are carried by the suppliers of the product. Refunds are deposited directly into your credit card or bank account. This process may take up to 10 working days. Should you wish to arrange a return or refund please contact RBS Computers directly on Tel No: during business hours (Monday - Friday, 08h00 to 17h00) Determination of policies. At all times, RBS Computers reserves the right to make any changes on all amendments, descriptions, updates, variations, prices, discounts etc., as it may deem fit, at its own discretion. Enforcement. RBS Computers will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed

5 here Our web site is developed and tested for Internet Explorer, Firefox and Google Chrome Privacy Agreement Use of information collected on the site - We want to help you maintain your privacy on the Internet. We will treat your information in total confidence and will not sell, share or rent this information to any other third-parties. The information which we collect from you may be used for a variety of reasons, such as establishing the general demographics, statistics or market information or to compile a broad profile of visitors who access and transact via the site. s of promotions - We may also use the information we collect to be able to better meet your needs by sending you information on new services or products which may be of interest to you. From time to time we will mail you information about us or any special offer we may have, if you do not wish to receive this e- mail or mail you can opt out by contacting us or ing us with a request to be removed from our mailing list.

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