Information Governance what it is and how it relates to your customers

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1 Information Governance what it is and how it relates to your customers Julie J. Colgan, IGP, CRM 2015 PRISM Annual Conference How much of the world s data was created in the last 2 years? 30% 50% 70% 90% How big is the Digital Universe today? 4 million gigabytes 4 billion gigabytes 4 trillion gigabytes 1

2 How fast is the Digital Universe growing? 10% 25% 40% 55% How much of the Digital Universe needs protection? 28% 37% 43% 59% Data Creators Enterprises Consumers Responsible for Protection Enterprises Consumers 2

3 the new normal 8 billion TB in billion TB in % of all data < 2 years storage transport processing Relational, graph time series, sensor, audio, video, text, geo 80% unstructured Facebook 500 TB/day Twitter 30K tweets /min real time streaming 3

4 ediscovery Not another discovery request! Searching our archives is brutal. It takes forever, lots of vital staff resources, and I never know if it s going to work or not. Fraud Fraud is occurring every single day. I need a better way analyze all my data to find patterns. Information Management Knowledge workers just don t classify documents. They use , file shares and their home drives to store official documents. If only I could easily find those records Security & Privacy We have all kinds of credit card data, PII and trade secrets scattered across , SharePoint, file shares... How do I control this to avoid being on the cover of the WSJ due to a breach??!! Storage Optimization Between legal holds, and the explosive growth of and files, we are fighting a losing battle. Our budget is slashed and I have to mitigate risks while cutting costs on ediscovery and storage. General Counsel Compliance Officer Records Manager Chief Info Sec Officer CIO the specification of decision rights and an accountability framework to ensure appropriate behavior in the valuation, creation, storage, use, archiving and deletion of information. It includes the processes, roles and policies, standards and metrics that ensure the effective and efficient use of information in enabling an organization to achieve its goals. Gartner an organization s coordinated, inter-disciplinaryapproachto satisfying information compliance requirements and managing information risks while optimizing information value. the discipline of managing information according to its legal obligations and its business value, which enables defensible disposal of data and lowers the cost of legal compliance. a strategic framework composed of standards, processes, roles and metrics that hold organizations and individuals accountable to create, organize, secure, maintain, use, and dispose of information in ways that align and contribute to the organization s goals. Sedona Conference CGOC ARMA Int l Source: edrm.net/igrm 4

5 Big Data Information Protection ediscovery Normal course information management Investigation (internal) ARMA s Generally Accepted Recordkeeping Principles Accountability Transparency Integrity Protection Level 1 Level 2 Level 3 Sub-standard In development Essential Records Management Compliance Level 4 Availability Level 5 Retention Disposition Proactive Transformational 5

6 Which services could you provide? Consulting Staffing Technology? 6

7 What are we the very best at? Where are our biggest margins? What industries do we serve, and what are their unique challenges today? What training and education do we need to generate competitive advantage? What is our Why? How might that drive new What s and How s? Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable. ~ William Pollard 7

8 Julie J. Colgan, IGP, CRM Chair and Immediate Past President, ARMA International Head of Information Governance Solutions, Nuix

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