GROUP MEDICLAIM INSURNACE POLICY FOR THE REGULAR EMPLOYEES OF INDIAN STATISTICAL INSTITUE AND THEIR DEPENDANT FAMILY MEMBERS

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1 GROUP MEDICLAIM INSURNACE POLICY FOR THE REGULAR EMPLOYEES OF INDIAN STATISTICAL INSTITUE AND THEIR DEPENDANT FAMILY MEMBERS 1. NAME OF THE SCHEME : The name of the proposed scheme is Group Mediclaim Insurance Policy for the regular employees of the ISI. 2. BENEFICIARIES : All workers of the Indian Statistical Institute who are eligible to be covered under the exiting CS(MA) [Central Services (Medical Attendance) Rules]. 3. INSURANCE COVERAGE: (A) In patient benefits The insurance Scheme shall pay expenses (subject to policy limitations) incurred in course of medical treatment availed of by the beneficiaries in a registered hospitals/nursing Homes within the country, arising out of either illness/disease/injury and/or sickness. The treatment must require at least 24 hour hospitalization. A list of insurance company empanelled hospitals/nursing homes are available where cashless treatment (subject to policy limitations) can be availed. (B) Coverage of Pre existing diseases Pre existing diseases, if any, shall be covered from day one under this insurance scheme. For example, a person suffering from any disease or already having implants and/or any internal congenital disease prior to the inception of the policy shall also be covered in this scheme. (C) Post hospitalization benefit All expenses (subject to policy limitations) during the posthospitalization period of upto 60 days required due to the treatment of the sickness for which hospitalization was done would be covered in this scheme. (D) Day Care procedures Given the advances made in the treatment techniques, many medical treatments, formerly requiring hospitalization, can now be treated on a day care basis. The scheme would also provide for day care facilities (which require less than 24 hours hospitalization) for such identified procedures. However, OPD services shall not be part of Day Care facilities. Day care facilities would be available for the following medical treatment: 1. Eye Surgery 2. Lithotripsy (kidney stone removal) 3. Tonsillectomy 4. D&C 5. Dental surgery following an accident 6. Surgery of Hydrocele 7. Surgery of Prostrate 8. Few Gastrointestinal Surgery 9. Genital Surgery 10. Surgery of Nose/Throat/Ear 11. Surgery of Urinary System 12. Dialysis 13. Chemotherapy 14. Radiotherapy 15. Treatment related to dog bite/snake bite etc. 16. Treatment of fractures/dislocation, Contracture releases and minor reconstructive procedures of limbs which otherwise require hospitalization. 17. Laparoscopic therapeutic surgeries that can be done in day care 18. Identified surgeries under General Anesthesia or any procedure mutually agreed upon between insurer and health care provider. 1

2 NOTE : The exhaustive list of Day Care Procedures is available with MERU. For OPD treatment or any other treatments which do not require any hospitalization, the existing reimbursement system using MERU should be used. There is a list of non admissible items (for example, gloves, diaper, bed sheet etc.) costs of which are not covered by any medical insurance policy. Therefore, even a cashless treatment may require payment for these non admissible items at the hospital when the patient will be released from the hospital. (E) MATERNITY AND NEWBORN BENEFITS A. Maternity Benefit (a) Includes maternity related procedure/treatments arising from childbirth (including both normal delivery/caesarean section, including miscarriage or abortion induced by accident or other medical emergency) treated in a registered hospital/ nursing home. (b) This benefit would be limited to only first two living children in respect of Dependent Spouse/Female Employee as per CS(MA) rule. (c) The new born baby will be covered by the insurance policy from the day one without any waiting period. The parents/guardians of the baby must report the birth of the child to appropriate ISI authority at the earliest but not later than one week. (d) The cost of maternity procedure is limited to Rs. 25,000/ for normal delivery and to Rs. 50,000/ for Caesarean delivery. B. Newborn Benefit (a) Newborn child (single/twins) to an insured mother would be covered under the scheme from day one for the expenses (subject to policy limitations) incurred for treatment taken in registered Hospitals/Nursing Homes/Day Care Clinics as an in patient and will be treated as a part of the mother. (b) If, in first pregnancy, twins are born then the benefit stand ceases for second pregnancy. However, if in second pregnancy twins are born then both the children will be covered. (c) Congenital diseases of new born child shall also be covered under this scheme. 4. CONCESSIONS FOR FAMILY: A. Definition Family means employee s (a) (b) (c) Husband/Wife including more than one spouse (as per government rule) and also judicially separated wife. Parents and Stepmother In case of adoption, only the adoptive and not the real parents will be covered. If the adoptive father has more than one wife, the first wife only will be covered. A female employee has a choice to include either her parents or her parents in law. Option exercised can be changed only once during the service period. Children including legally adopted children, stepchildren and children taken as wards subject to the following conditions: Unmarried Son: Till he starts earning or attains the age of 25 years, whichever is earlier. Daughter: Till she starts earning or gets married, whichever is earlier, irrespective of age limit. Son suffering from permanent disability of any kind (physical or mental): No age limit. (d) Widowed daughters and dependent divorced/separated daughters irrespective of age limit. 2

3 (e) Sisters including unmarried/divorced/abandoned or separated from husband/ widowed sisters irrespective of age limit. (f) Minor brothers. B. Dependency The income limit for dependency of the family members (other than spouse) is Rs. 3500/ per month plus the Dearness Relief admissible on Rs. 3500/ on the date of consideration of the claim. NOTE: The definition of dependent shall be governed as per guidelines issued by the Central Government from time to time. C. Addition & Deletion of Family Members during the Running Policy (a) Addition to the family is allowed in following contingencies during the policy: (1) Marriage of the beneficiary (requiring inclusion of spouse s name), or (2) Parents becoming dependants (b) Deletion from Family is applicable in following contingencies: (1) Death of covered beneficiary (2) Divorce of the spouse (3) Member becoming ineligible (on condition of dependency) D. New Employees As regards to the new incumbents, the coverage in the group insurance scheme is compulsory and starts from the date of joining. 5. IDENTIFICATION OF FAMILY: Beneficiaries shall be identified by a Photo Smart Card issued by the insurer. This card would be used across the country to access Health Insurance Benefits. The photograph embedded in the Card will be taken as the proof for determining the eligibility of the beneficiaries. 6. SUM INSURED AND BUFFER/CORPORATE SUM INSURED: (a) Sum Insured : The Scheme shall provide coverage for meeting all expenses relating to hospitalization of beneficiary members up to Rs. 4,00,000/ per family per year in any of the registered Hospital/Nursing Home/Day Care Unit subject to stated limits on cashless basis through smart cards. The benefit shall be available to each and every member of the family on floater basis i.e. the total reimbursement of Rs.4,00,000/ (Rupees four lakhs only) can be availed either by one individual or collectively by all members of the family. (b) Buffer/Corporate Sum Insured : An additional Sum Insured of Rs. 20 lakhs shall be provided by the Insurer as Buffer/Corporate Floater in case hospitalization expenses of a family (per illness or annual) exceed the original sum insured of Rs. 4,00,000/. Insurer is required to inform the ISI Authority with the details on case to case basis and only the ISI Authority will decide the distribution and disbursement of the buffer corporate sum insured. For this the employee must submit the application to the Director through proper channel. (c) Limitations: (i) (ii) Room Rent Limit : 1% of Sum Insured per day, however if admitted in IC Unit limit is 2% of sum insured per day. Over all limit under this head: 25% of Sum Insured per illness. Surgeon, Anesthetist, Medical Practitioner, Consultants Special fees, Maximum Limit per illness 25% of Sum Insured. 3

4 (iii) (iv) (v) Anesthesia, Blood, Oxygen, OT charge, Surgical appliances, Medicines, Drugs, Diagnostic Material & X Ray, Dialysis, Chemotherapy, Radiopathy, Cost of Pacemaker, Artificial Limbs and cost of stent and implant. Maximum limit per illness 50% of Sum Insured. Hospitalization expenses of person donating an organ during the course of organ transplant will also be payable subject to the limitation (iii) above as applicable to the insured person. Reimbursement of Ambulance charges: Maximum Rs. 1000/ in a policy year will be reimbursed provided registered ambulance is used. This benefit is available only for shifting patient from residence to hospital if admitted to ICU or Emergency Ward or from one hospital to another. In the rarest of rare cases, the limitation is respect of (i), (ii) and (iii) above may be relaxed as advised by the appropriate ISI Authority. 7. PROCEDURE FOR AVAILING CASHLESS ACCESS SERVICES IN NETWORK HOSPITAL/ NURSING HOME: 1. Claims in respect of Cashless Access Services will be through the list of the network/empanelled Hospitals/Nursing Homes. 2. Cashless services for all planned medical treatment are subject to pre admission authorization. 3. In case of emergency, the TPA should be contacted immediately after admission preferably through the hospital/ nursing home. 4. Both for items (2) and (3) above, the TPA shall, upon getting the related medical information from the insured persons/network provider, verify that the person is eligible to claim under the policy and after satisfying itself will issue a pre authorization letter/guarantee of payment letter to the Hospital/Nursing Home mentioning the sum guaranteed as payable for the ailment for which the person is seeking to be admitted as a patient. In case of emergency, this authorization procedure is to be processed by TPA within 4 hours on receipt of (fax) documents. 5. Pre authorization for Cashless Access Services in Network Hospital/Nursing Home is within the authority of TPA and will be given after verification of required documents pertaining treatment of the insured to the satisfaction of TPA. Any inconvenience regarding the items above should be brought to the notice of appropriate ISI authority at the earliest. 6. Pre authorization for cashless treatment may still require deposition of an initial sum in the network/ empanelled hospital/ nursing home. This deposit usually caters for the cost of non admissible items/charges with respect to reimbursement by the insurance company. 7. A panel of 25 Hospitals/Nursing Homes selected by the ISI Authority is available where admission will be processed without any deposit (cashless in absolute term). However, the employee has to pay for charges related to non admissible items as mentioned earlier. 8. Claims for hospitalization in non network or non empanelled hospital will be reimbursed by the Insurance Company after submitting the claim documents to the TPA. 8. Claim Documents for non Cashless Services: Claim document which includes all hospital receipts and bills in original, Cash memos, reports, discharge certificates, filled claim form etc. should be submitted to the insurance company or TPA within 30 days from the date of discharge from the Hospital and where Post hospitalization treatment is not completed, it shall be within 30 days from the date of completion of Post hospitalization treatment. The claim documents must include: (a) Original bills, receipts and discharge certificate/card from the hospital (b) Medical history of the patient recorded by the hospital (c) Original Cash memo from the hospital(s)/chemist(s) supported by proper prescription (d) Original receipts, pathological and other test reports from a pathologist/radiologist including film etc. supported by the note from attending medical practitioner/surgeon demanding such tests (e) Certificates and bills, receipts from attending Consultants/ Anesthetists/ Specialist (f) Surgeon s original certificate stating diagnosis and nature of operation performed along with bills/receipts etc. (g) Any other information required by the TPA/Insurance Company. 4

5 Timeline: 1. Reimbursement claims to be settled within 25 days of submission of complete documents. 2. Status of claims will be updated within 7 days. 3. After receiving the request of the Insured person settlement advice/certificate is to be issued by the TPA within 10 days of settlement of claim. 4. Waiver of this condition may be considered in extreme cases of hardship where it is proved to the satisfaction of the Company that under the circumstances which the Insured was placed it was not possible from him/her or any other persons to give such notice or file claim within the prescribed time limit. 9. (a) EXPENSES NOT COVERED UNDER THE POLICY Admission/Registration Charges Telephone Charges Attendant s Changes Home Visit/Nursing Charge at residence after discharge Assistant fee/follow up Charges in advance Thermometer Charges Container for Specimen/Disposable Bag Charges Admission Kit External Surgical Aids: Lumbo Sacral/Collar belt/ Knee cap/knee brace/walker/hot water bag/baby kit/urine pot/traction kit/folding commode etc. Inhaler/Nebulizer Diet Charges Special/Protein diet/health drinks unless prescribed by the Doctor Documentation/Folder/Stationery/In Patient chart Charges Surcharge The above list is only an indicative one and may change from time to time. (b) PERMANENT POLICY EXCLUSIONS Injuries or diseases caused by war and war like operations Circumcision, Vaccination, Inoculation, Cosmetic treatment, Plastic surgery Spectacles, Contact lenses, Hearing Aids Convalescence, General weakness, Congenital external disease, Sterility, Venereal disease, Alcohol use, Self injury Diagnostic expenses not followed by active treatment for the ailment Vitamins and Tonics unrelated to treatment Injuries or diseases caused by nuclear weapons Abortion during first three months of pregnancy Naturopathy treatment Injuries sustained due as a result of active participation in any hazardous sports Diagnostics, X Ray or Laboratory examination not consistent with our incidental to diagnosis of positive existence and treatment of any ailment, sickness or injury for which confinement is required at Hospital/Nursing Home Instrument used in treatment of Sleep Apnea Syndrome and Continuous Peritoneal Ambulatory Dialysis and Oxygen Concentrator for Bronchial Asthmatic Condition Genetic disorders and stem cell implantation/surgery Treatment taken outside India Experimental and unproven treatment All non medical expenses including convenience items for personal comfort such as telephone, television, Ayah, Private Nursing/Barber or beauty services, Diet Charges, Baby Food, Cosmetics, Tissue Papers, Diapers, Sanitary Pads, Toiletry items etc. 5

6 Special Services to be provided by TPA to ISI (1) TPA will set up Help Desk at ISI, Kolkata. (2) Claim cheque to be issued in favour of employee. (3) List of non admissible items is to be provided by the TPA. (4) TPA will provide 24 x 7 exclusive Helpline phone number for ISI. (5) Nabjivan Hospital/Nursing Home at Giridih to be included in the network of TPA. (6) Photographs to be collected at the Help Desk. (7) Any name which is not in the list to be referred to ISI Authority. TPA Name and Address : Medi Assist India TPA Pvt. Ltd. 1 st Floor, 53A Raffi Ahmed Kidwai Road, Kolkata x 7 Helpline Number : CONTACT PERSON Kolkata JONAKI CHATTERJEE ( ) VICTOR MITA ( ) Delhi PRAVEEN ( ) NIRAJ ( ) Bangalore SASHI KUMAR ( ) Chennai DAVID ( ) Hyderabad ANJALI ( ) Giridih VICTOR MITRA ( ) Mumbai VICTOR MITRA ( ) For further clarification, please contact : Shri Anjan Mookherjee Sr. Administrative Officer Director s Office Indian Statistical Institute 203 Barrackpore Trunk Road Kolkata : E mail : 6

7 Scope of the Insurance Coverage Scheme The Mediclaim Policy reimburses expenses incurred due to a Disease, Illness or Accident. The Mediclaim Policy stipulates that a claim is admissible when the insured is admitted in a Hospital/Nursing Home for a minimum period of 24 hours for the treatment. 24 hours clause not applicable if the treatment completed with in a day/or day care procedure due to advancement of technology (for details kindly refer clause 3D of the scheme). Claims regarding the indoor treatment other than the Network Hospital even in the Govt. Hospital will be reimbursed by the Insurance Company. However, the cashless facility will not be available in such case. ISI Policy Benefits Sum Insured Rs.4 lakhs per family floater with Maternity. Limit of the Room/Boarding Expenses : 1% of sum insured per day (i.e. Rs.4000/ per day) for normal room and 2% of sum insured for ICCU per day (i.e. Rs.8000/ per day). Overall limit under this head is 25% of sum insured (i.e. Rs.1,00,000/ ) per illness. Surgeon Charges/Doctors fees maximum 25% of sum insured. Medicine investigation and other charges (refer to 6c) is maximum 50% of sum insured. Waiver of exclusion clause due to Pre existing diseases. Post hospitalization upto 60 days. Maternity benefit Rs.25,000/ for normal, Rs.50,000/ for caesarian section. Ambulance Charges: Rs.1,000/ (If the patient admitted to ICCU or emergency work or shifting from one hospital to another). Expenses not covered under this scheme (Refer 9a & 9b) of the scheme. FREQUENTLY ASKED QUESTIONS (FAQs): 1. Are Government Hospital included in this package? Cashless facility is not available in Government Hospitals but the treatment expenses will be reimbursed by the Insurance Company after submitting the claim documents to the TPA. However, in such cases employee can draw the medical advance and adjust the same after receiving the reimbursement from the Insurance Company. 2. Is the amount incurred for treatment in hospital fully reimbursed? Entire expenses incurred will be reimbursed after deducting expenses due to the non admissible items (refer 9A & 9B of the scheme). 7

8 3. Indoor treatment as per CS(MA) rules does not have an upper cap. How will this be commensurate with present scheme? The treatments in the Government Hospitals are inexpensive and it is highly unlikely it would exceed Rs.4.00 lakhs per family limit in one year. In case of such events additional payment can be adjusted from the Buffer/Corporate Floater fund. It may also be noted that as per CS(MA) rules cost for Angiography/ Angioplasty / CABG / Pacemaker / Cataract / Knee replacement / Hip replacement etc. are reimbursed as per the package rate which is much less that the present Insurance Scheme. The insurance policy covers treatment costs for a number of private or semi private hospitals most of whose charges are generally either not payable or payable to a very limited extent as per CS(MA) rules. 4. How will employees ascertain that the TPA would cooperate and respond efficiently? A Standing Committee has already been constituted to review the performance of the TPA. Feedback from individuals availing medical insurance will be solicited. TPA will provide 24 x 7 exclusive helpline number for ISI. 5. What will be the time limit for reimbursement? All claims will be settled within 25 days of submission of complete documents. Status of the claim will be updated within 7 days. 6. Can anyone draw medical advance for treatment in the hospital/nursing Home/Government Hospital where cashless facility is not available? An employee can appeal to the competent authority for the medical advance. Depending upon the merit of the case authority may approve the advance. 7. Is there an option to remain in the CS(MA) indoor treatment? The new system incorporate all the features of the CS(MA) rules. However, if any one feels may remain in the old system. HOW TO AVAIL THE MEDICAL INSURANCE FACILITY PLANNED ADMISSION Insured should inform the TPA at least 3 working days prior to hospitalization along with the Doctor s advice for Hospitalization. TPA issues an authorization/detail letter to Hospital/Nursing Home for covered service as per policy terms & conditions. Cashless treatment is extended by registered Hospital based on TPA s authorization letter. At the time of discharge insured signs the claim form; all the relevant bills & all original documents including photocopy of ID Card will be kept by the network hospital. Some payment may be necessary to cover the cost of non admissible items required during treatment. 8

9 EMERGENCY ADMISSION Insured approaches registered hospital & submits the copy of ID Card. Network hospital forwards request letter to the TPA. TPA will issue the authorization as per the policy terms & conditions. At the time of discharge insured signs the claim form and all the relevant bills & all original documents including the photocopy of the ID Card will be kept by the registered hospital. Some payment may be necessary to cover the cost of non admissible items required during treatment. Treatment as non Cashless basis Insured get treatments from registered hospital and nursing homes. Inform the TPA as soon as possible. At the time of discharge insured pays for all bills, collect all reports, bills, receipts in original. With next 10 days insured submits claim form along with admission advice, all treatment related bills, receipts, prescriptions, cash memos, discharge certificates etc. to TPA or insurance company. The claim will be settled by the insurance company within 25 days and the status of the claim will be intimated within 7 days of application for reimbursement. REIMBURSEMENT OF POST HOSPITALISATION EXPENSES As per the policy the expenses incurred upto 60 days after discharge related to disease for which insured have been hospitalized is entitled to get reimbursement. Original prescription & bill/receipt related to this should be submitted to the TPA along with all other documents. Please note that once fitness certificate has been issued by the Doctor, insured is not entitled to any reimbursement of expenses incurred beyond fitness date. AVAILING SERVICES AT NON NETWORK HOSPITAL Insured is required to intimate TPA at least 3 4 days prior to hospitalization or within 24 hours in case of emergency hospitalization. Intimation should be in writing and the following points should mentioned in it : (a) Name of the Patient (b) Date of Hospitalization (c) Name of the Hospital & Name of the Doctor The patient party should pay the entire treatment cost and after discharge submits the complete claim form along with all the documents to the TPA s Help Desk. IMPORTANT 1. Please provide all documents in original 2. Please keep a photocopy of all relevant documents for record. 3. Claim Form can be obtained from a. TPA s Website b. TPA s Help Desk c. Insurance Company 9

10 DO s DONT s 1. Approach network hospital at least 3 working days prior to admission for planned hospitalization. 2. Produce Medical Card and Office Identity Card to the network hospital for availing cashless treatment. 3. Submit all original documents to the network hospital. 4. Submit all documents to the TPA within 60 days from date of discharge or fitness whichever is later in case of non network hospitalization. 5. Intimate TPA: a. At least 3 working days prior to hospitalization for planned admission. b. Within 24 hours of hospitalization for emergency admission. 6. Co operate with TPA for early processing and settlement of claim. 1. Don t insist on self adviced/ unwarranted investigation or evaluation on Health check up. 2. Don t carry back any original documents at the time of discharge (in case of cashless services). 3. Don t forget to pay for all inadmissible expenses like ambulance charges, diet, etc. 10

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