2013 Employee Engagement Survey

Transcription

1 2013 Employee Engagement Survey BU Results for: REAL ESTATE & FACILITIES MANAGEMENT - Overview

2 Table of Contents Overview of Results Page Response Rate 3 Factor Summary 4 Factor Definitions 5 Profile Charts 12 5 Most/Least Favourable Questions 15 2

3 Response Rate # of Response # of Response Respondents Rate Respondents Rate TOTAL City of Vancouver % % Real Estate and Facilities Management % % 3

4 Factor Summary 4

5 Factor Definitions Employee Engagement Employee Enablement 5

6 Factor Definitions Clear and Promising Direction Confidence in Leadership Quality and Customer Focus 6

7 Factor Definitions Respect and Recognition Development Opportunities Pay and Benefits 7

8 Factor Definitions Performance Management 8

9 Factor Definitions Authority and Empowerment Resources 9

10 Factor Definitions Stress and Workload Health and Safety Training 10

11 Factor Definitions Collaboration Work, Structure, and Process Engagement Progress 11

12 Profiled Factors The following overview charts summarize 62 questions that can be directly compared to the results of other organizations. The questions are clustered in 16 groups or factors. The middle 0 line indicates the Hay Group Norm for that group of items. The plotted results indicate the difference (percent deviation) between the percentage of employees who responded favourably in City of Vancouver and the overall Hay Group data bank of North American organizations. For example, a plot point of +5 indicates that City of Vancouver results are 5% more favourable than other organizations, whereas a plot point of - 5 indicates that City of Vancouver results are 5% less favourable. Differences of +/-5% or more are considered significant. The charts are an average of a number of questions and while providing overall indications of trends, can mask responses to specific questions. If there is insufficient data for a particular survey factor, the data point for that factor will not be plotted. 12

13 Total City of Vancouver EMPLOYEE ENGAGEMENT EMPLOYEE ENABLEMENT Employee Engagement Employee Enablement Clear & Promising Direction Confidence in Leadership Quality & Customer Service Respect & Recognition Development Opportunities Pay & Benefits Performance Management Authority & Empowerment Resources Stress & Workload Health & Safety Training Collaboration Work, Structure & Process Percent Deviation Total City of Vancouver 2013 Total City of Vancouver 2010 Public Sector Norm 13

14 Business Unit EMPLOYEE ENGAGEMENT EMPLOYEE ENABLEMENT Employee Engagement Employee Enablement Clear & Promising Direction Confidence in Leadership Quality & Customer Service Respect & Recognition Development Opportunities Pay & Benefits Performance Management Authority & Empowerment Resources Stress & Workload Health & Safety Training Collaboration Work, Structure & Process Percent Deviation Real Estate and Facilities Management 2013 Business Planning & Services 2010 Total City of Vancouver

15 5 Most Favourable Questions 15

16 5 Least Favourable Questions 16